Time is money

[Maha]

I sent an email to an Auckland company enquiring as to the stock availabillity of a particular item I wish to purchase.
The email was sent on Wednesday the 10th (last week)
I have still yet to hear back from them...
Was having a bit of a sift through TM on Friday, came across the item was looking to buy. They had other styles also from which to choose.
I enquired about a different style, but they didnt have a size that would fit..they answered my question within 30 minutes.
Back to my original thought of purchase.
''Do you have this in stock and in my size''?
Less than two hours later I had an answer..yes they do.
Out came the credit card and the item will be here within seven days.
When (and if) I finally hear back from the Auckland company, I will explain to them as to why I am no longer in need of thier assistance in this matter.

[Edbear]

Happens from time to time. I've had similar experiences and always strive to be prompt to respond to any enquiries I get. I'd be tempted to send them a follow-up email telling them why they missed out, a la Julia Roberts in Pretty Woman...

[Mom]

I wonder if a new/junior member of staff is tasked with answering web mail enquiries and has not been doing so? Maybe the website has crashed? A quick call to the owner/manager to heads them up about what has happened is the best thing you can do in this situation I think. Gives the shop an opportunity to improve customer service relations and hopefully prevent this sort of thing from happening in future.

They might never get back to you, and will never know there was a problem otherwise. Very frustrating though I agree.

[TOTO]

During winter there is a need for some companies to have less staff (less wages)in order to stay in business. Downside of it is that sometimes you might get situations like yours due to overstretch of resources.

[DEATH_INC.]

I do all the e-mail inquiries at work, and it can be real easy to forget to reply. You look at the e-mail, then lodge and inquiry with the supplier (or go off to check on it) and then you get interrupted etc (I do a lot more than just answer e-mails) and you simply forget. Shit happens some times.
Or it could be I'm just shit.

[Katman]

[Maha]

Thank you for taking the time to read it though...chap:

[Maha]

During winter there is a need for some companies to have less staff (less wages)in order to stay in business. Downside of it is that sometimes you might get situations like yours due to overstretch of resources.

I do all the e-mail inquiries at work, and it can be real easy to forget to reply. You look at the e-mail, then lodge and inquiry with the supplier (or go off to check on it) and then you get interrupted etc (I do a lot more than just answer e-mails) and you simply forget. Shit happens some times.
Or it could be I'm just shit.

Strange that a TM ad gets answered buy a business/company (I did not buy of an individual) whilst an email does not?
Sooooo many business people/employees spend alot of time at a computer, KB is evidence of that.

[JATZ]

Out came the credit card and the item will be here within seven days.

I should bloody well hope so
I got a muffler from the Netherlands to Auckland in 3 days, via Germany,China and Singapore.
Although it'll probly take another week to get from Auck's to my place

[ynot slow]

Yep,sorted a minor hickup last Monday re bike,contacted said company Wednesday by phone 3 times befor it was sorted,was told by lady after 2nd call she sent 3 faxes to sort it,turned out none arrived,3rd call gave a guy the fax number and email address to send to me and company involved,he got through on both networks,just have to keep at some people.

[Brian d marge]

see my rant on business...it honestly just not good enough ...though a good point about the earthquake was raised..the communication ability is very bad

modern email system allow threads to be kept open until archived ie closed, even Google can do this


stephen

[Maha]

see my rant on business...it honestly just not good enough ...though a good point about the earthquake was raised..the communication ability is very bad

modern email system allow threads to be kept open until archived ie closed, even Google can do this


stephen

Im just interested to see how long it takes a reputable motorcycle industry business to reply to an email reguarding stock availabillity and the want to spend some money with them...thats all.

[imdying]

I do all the e-mail inquiries at work, and it can be real easy to forget to reply. You look at the e-mail, then lodge and inquiry with the supplier (or go off to check on it) and then you get interrupted etc (I do a lot more than just answer e-mails) and you simply forget. Shit happens some times.
Or it could be I'm just shit.

Well, if it's your job and you're not doing it, then yes.

Basically every email client tracks what you reply to automatically, you have no excuse.

Either you're stupid, which doesn't seem to be the case, or lazy, which doesn't seem to be the case.

Just don't give a fuck about who you work for? Need some rudimentary IT training perhaps?

Gmail is quite good for threading, maybe get your IT bitch to have all of the email forwarded to a gmail account and look after it in there? If you're a salesman, you can then use an android phone to look after it anywhere... maybe only do part sales emails when you're sitting on the bog having a dump?

[DEATH_INC.]

Sooooo many business people/employees spend alot of time at a computer, KB is evidence of that.

What the hell are you talking about????? oh yeh thats right......

[DEATH_INC.]

Well, if it's your job and you're not doing it, then yes.

Basically every email client tracks what you reply to automatically, you have no excuse.

Either you're stupid, which doesn't seem to be the case, or lazy, which doesn't seem to be the case.

Just don't give a fuck about who you work for? Need some rudimentary IT training perhaps?

Gmail is quite good for threading, maybe get your IT bitch to have all of the email forwarded to a gmail account and look after it in there? If you're a salesman, you can then use an android phone to look after it anywhere... maybe only do part sales emails when you're sitting on the bog having a dump?

It's just one of the many things I do during the day, some days are real busy so occasionally I'll never get back to doing e-mails that day, then by the next day senility has kicked in and I don't remember....
Though I do normally find them again within a couple of days. This isn't about me tho, I was just offering an example of what can happen, I've had it happen to me too, fairly recently with m/c dismantlers. e-mailed 3, got an answer from 1 about 3 days later......