Funny thing - bike shops (first 2 I asked anyway) here in Morrinsville don't do WoFs. It seems that it isn't worth their while to be registered for it when most of the bikes they work on are used on dairy farms and don't need a WoF.
What they do is let you drop off the bike to them and then they take it to a competent place that does WoFs and has a guy with a 6F.
What I do is go straight to that same place and book a WoF when the guy with the 6F is available to do it.
Luckily they are pretty cheap compared to most and haven't given me any trouble yet, don't get any bad attitude either.
Why some places (not just motocycle shops) continue to employ mechanics with less than satisfactory interpersonal skills ... when dealing with customers. If they lose their WOF "guy" ... the business has to find a registered tester that is allowed to test motorcycles. In small towns ... not always an easy task.
Some dealerships employ a Customer Service Manager ... who is the only contact the vehicle owner has with the workshop. With the vehicle owner never seeing the mechanic that does the actual work.
Increasingly strict health and safety regulations often mean ... non staff members are not allowed (not supposed to be) in the workshop.
Those places that do allow it .. can get into bother if you hurt yourself in their workshop.
Those people that are allowed ... enjoy the priviledge. But push the boundry's of that priviledge ... and you won't be.
When life throws you a curve ... Lean into it ...
I have evolved as a KB member.Now nothing I say should be taken seriously.
When Mum bought a used XJ6 from Archibald and Shorter, the sales guy made the point of summoning the mechanic who "knows the XJs" from the workshop for an introduction.
I would always want to speak to whoever is actually fixing my shit - he can tell me so much more than 12 words on the job sheet.
Despite all of the nice suits and "customer service managers", Jag know that you will always want to speak to the guy doing the work.
Whether you are out the back or on the shop-floor, you are part of a retail environment and if you want a job need to suck it up and learn some basic courtesy to customers. It isn't difficult!
Those in the "Retail Enviroment" know full well ... the customer is not always right. The usual motorcycle shop (or dealership) is a long way from a Jag dealership. The pay grades for the mechanics would be a bit better too.
I personally prefer to support the smaller workshops. Regardless of if the mechanic is short of some "customer relationship skills" ... or not. If he/she knows their stuff ... I'm ok with that.
Courtesy works both ways ...
When life throws you a curve ... Lean into it ...
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