Cyclespot Honda, Wairau Rd, you lost a sale

[nzspokes]

Like biketimus-prime, I'd have liked an acknowledgement that I exist, a "Hi, give me a wave if you want anything" sort of welcome. At this dealership I felt like putting my arm in front of my face just to see if I could see through it too. Yeah, I don't like being pestered, but I do like to be acknowledged.

I might not have been buying right that moment, in fact I'm waiting for my Aussie superannuation to clear into my account so I won't be buying for a week or 10 days. But when I do buy, I won't be buying from Cyclespot Honda in Barry's Point Rd (Thanks Maha, I'd actually driven down from Wairau Rd).

Now the salesman at Holeshot Suzuki came up to me while I was looking at an M50 and said, "That one had saddlebags and a sissy bar on it, but we've taken them off to put the sissy bar on another bike for a customer but we can bring it up to any spec that interests you at a moments notice. Have a look around and give me a yell if you want anything." I then entered into about a minute or two's conversation, then he left me unmolested to my tyre kicking. From getting just that right balance of welcoming and being left alone, I'll deal with Holeshot Suzuki in future.

Ive dealt with both those shops and wont go back to either.

[F5 Dave]

But Dave you have no money and everyone knows it...

Bought a bike next month in that case. Had the money, just needed the right bike. fortunate as it was a 3MA before we knew of their reliability. Got a sweet RZ off a mate instead.

[F!ddl3r]

I've bought all 3 of my bikes from them, always helpful and easy as hell to deal with.

[AllanB]

Hmmmmm.

Hmmmmmmmmm,


Hard call - they talk to you too much they get slagged on KB ...... not enough, slagged on KB.


Me, I'd go with the best bike for my money. Dealer will follow and work for my dollars.

[neels]

I don't need the full sales pitch the second I walk in, but some acknowledgement of my existence is nice, and its helpful to know who to talk to if I do want help with something. Having to go out of your way to make someone talk to you who obviously doesn't want to is not a happy retail experience.

Sadly, I too am made of cellophane when it comes to shopping, so rarely get any acknowledgement at all.

When I was shopping for a pushbike a while back there were 3 staff standing behind the counter having a chat, I did a complete lap of what they had for sale including getting a bike out of the rack for a look, and still no interest in talking to me. I was wondering if for my own amusement I should start wheeling the bike towards the door to see if that would get their attention, but instead put it back and went and spent a couple of grand somewhere else, and gone there for parts & servicing ever since.

[carburator]

I want my salespeople to do the smoking gun point and finger blow shouting "I got your back Brother" then offer me coffee.

And that's why I own a gun shop..

[F5 Dave]

And I, an ammunition shop. You have to push the bullets in but it sure gets their attention.

[bmws1r]

A whinging aussie, what a surprise

[Erelyes]

you say hi and then ask them to come see you if they have any questions at all.
That's all it takes.

This, this, and then more of this.

My response is always the same: "I'm a full grown adult, I can ask for help if I need it".

What, even to someone just saying "Hi, let me know if you need a hand"? Fuck me, dude. The guy walking up to you is, most of the time, answerable to the boss and just trying to make a living. It's rude cunts that make the day crappy. I bet you say the same thing to the chick at BK asking if you want to upsize that combo.

[nzspokes]

A whinging aussie, what a surprise

Steve is from Tauranga I believe. HTH.

[Mike.Gayner]

What, even to someone just saying "Hi, let me know if you need a hand"? Fuck me, dude. The guy walking up to you is, most of the time, answerable to the boss and just trying to make a living. It's rude cunts that make the day crappy. I bet you say the same thing to the chick at BK asking if you want to upsize that combo.

It is astonishingly rare that a salesperson will just say hi then bugger off. They almost always want to quiz and harass you. I'd really just rather be left alone. Why some people have trouble asking for help, and instead insist on being spoon-fed it, is beyond me.

[nzspokes]

Hmmmmm.

Hmmmmmmmmm,


Hard call - they talk to you too much they get slagged on KB ...... not enough, slagged on KB.


Me, I'd go with the best bike for my money. Dealer will follow and work for my dollars.

For me the sales floor guys were ok. Both times it was the mechanics that were rubbish.

One very publicly said my exhaust was not leaking (warranty job) and would hold his hand over the end of the can and the motor will stop. He did and it didnt.

Three times I think he tried to fix it. I gave up with them and ordered a gasket and fixed it myself.

[nzspokes]

It is astonishingly rare that a salesperson will just say hi then bugger off. They almost always want to quiz and harass you. I'd really just rather be left alone. Why some people have trouble asking for help, and instead insist on being spoon-fed it, is beyond me.

Maybe you should try wearing clothes next time you go in.

[MarkH]

For me the sales floor guys were ok. Both times it was the mechanics that were rubbish.

I never care about salespeople, any sales drone can take my money and hand me goods.
The mechanics are the ones I'm fussy about. I have nothing new enough to have a warranty so if I don't like the competency or attitude of a mechanic then it isn't hard to take my bike & money elsewhere for servicing of the bike and depleting of the money.
At some places they don't seem to understand that the mechanic is in the job of customer service and should act accordingly.

[Maha]

Hard call - they talk to you too much they get slagged on KB ...... not enough, slagged on KB.

It is somewhere between damned if you do and damned if you don't with. I have seen enough of these threads over the last 10 years and all seem to be started out of 'personal expectation' and not so much personal experience.

One very publicly said my exhaust was not leaking (warranty job) and would hold his hand over the end of the can and the motor will stop. He did and it didnt.

And these are the sort of ''mechanics'' that they employ at any VTNZ outlet.