One problem with buying new bikes...

[dipshit]

... is the f*&^#*! compulsory services by an "authorised" dealer if you want to keep your warranty valid!

Last time with my SV1000 they managed to screw several things up. I could have done the services better myself.

And now with a brand-new GSX-R 600, i am having to go through the same shit again..!

Today was a simple first 1000km service that was basically an oil and filter change. But an "authorised" Suzuki dealer managed to make a hash of that too. :brick:

I have never seen so much oil applied to a chain in my life! It was almost at the point of being dangerous to ride it home as oil was spewing over the tread. And to top it off the bottom of the fairing was clipped the wrong way round instead of being flush. It makes you wonder what else they menage to fuck up..???

Do mechanics in this country not get any formal training or anything..?? What makes an "authorised" dealer any different to some local chainsaw and lawnmower mechanic..?? Or do they just get junior to do the jobs they think are beneath them? What gives?

Apparently in the US, you are no longer required to have the compulsory dealer services to keep your warranty valid. I am seriously considering taking this matter up with Suzuki NZ. If i ever purchase another brand-new Suzuki, i will probably insist they wave the compulsory services. It shits me to think my bike will be worse off taking it to the "authorised" dealer fuckwits.

[Usarka]

You live in palmerston north.

[dipshit]

You live in palmerston north.

No, Palmerston in Otago.

I have the options of two Suzuki dealers... one in Dunedin... and another in Oamaru. I have had these problems with both. Am i expected to ride to Christchurch or something just to get the freaking oil changed..?? Is there any guarantee i a will get a proper service there..?? (i thought going to an authorised dealer was meant to guarantee that you got a proper service)

I would be better off doing it myself. Screw the compulsory services.

[Usarka]

No, Palmerston in Otago.


Fuck sorry, my sincere apologies.

[puddy]

... is the f*&^#*! compulsory services by an "authorised" dealer if you want to keep your warranty valid!

Last time with my SV1000 they managed to screw several things up. I could have done the services better myself.

And now with a brand-new GSX-R 600, i am having to go through the same shit again..!

Today was a simple first 1000km service that was basically an oil and filter change. But an "authorised" Suzuki dealer managed to make a hash of that too. :brick:

I have never seen so much oil applied to a chain in my life! It was almost at the point of being dangerous to ride it home as oil was spewing over the tread. And to top it off the bottom of the fairing was clipped the wrong way round instead of being flush. It makes you wonder what else they menage to fuck up..???

Do mechanics in this country not get any formal training or anything..?? What makes an "authorised" dealer any different to some local chainsaw and lawnmower mechanic..?? Or do they just get junior to do the jobs they think are beneath them? What gives?

Apparently in the US, you are no longer required to have the compulsory dealer services to keep your warranty valid. I am seriously considering taking this matter up with Suzuki NZ. If i ever purchase another brand-new Suzuki, i will probably insist they wave the compulsory services. It shits me to think my bike will be worse off taking it to the "authorised" dealer fuckwits.
I hear ya, and sympathise, but new shit is cool isn't it!:Punk: Best of luck with it in the future. And how about a pic of the whole bike aye?

[LaytonNZ]

:shit: 2 words! The Apprentise.:doh::no:

[dipshit]

I hear ya, and sympathise, but new shit is cool isn't it!:Punk: Best of luck with it in the future. And how about a pic of the whole bike aye?

Yes, i like new shit... the idea being you can keep things properly maintained by the book and look after it. Of course that idea kind of falls down when you *have to* take it to god knows who to monkey around with. :brick:

pics in profile and album..

[Jantar]

...I have the options of two Suzuki dealers... one in Dunedin... and another in Oamaru. I have had these problems with both...

Go to the one in Dunedin, but insist that you want Arnie to do the work. He is as close to a perfectionist as you will get in today's world.

[dipshit]

:shit: 2 words! The Apprentise.:doh::no:

Probably so. Perhaps the next shop i go to (not trusting previou one ever again) for the next compulsory service that requires the plugs changed :shit: ... i should insist that their top/most experienced mechanic does the job or i go elsewhere. I am sick of these bike shops that treat high-performance motorcycles like they were just chainsaws and lawnmowers.

[dipshit]

Go to the one in Dunedin, but insist that you want Arnie to do the work. He is as close to a perfectionist as you will get in today's world.

Arnie at M&V a? Thanks for the tip.

I also take it then that the one in Alexandra isn't much good either..??

[YellowDog]

:shit: 2 words! The Apprentise.:doh::no:
Yes this is true.

Whilst you are paying $89 or so per hour for qualified technical services. they are using the $12 per hour trainee to execute such brainless chores.

You have every right to be pissed off.

These are the guys who belly-ache till they are blue in the face when you import a bike to save thousands.

I get a great service from the guys at Holeshot in Takapuna. Not a lot of help to you though.

[tigertim20]

... is the f*&^#*! compulsory services by an "authorised" dealer if you want to keep your warranty valid!

Last time with my SV1000 they managed to screw several things up. I could have done the services better myself.

And now with a brand-new GSX-R 600, i am having to go through the same shit again..!

Today was a simple first 1000km service that was basically an oil and filter change. But an "authorised" Suzuki dealer managed to make a hash of that too. :brick:

I have never seen so much oil applied to a chain in my life! It was almost at the point of being dangerous to ride it home as oil was spewing over the tread. And to top it off the bottom of the fairing was clipped the wrong way round instead of being flush. It makes you wonder what else they menage to fuck up..???

Do mechanics in this country not get any formal training or anything..?? What makes an "authorised" dealer any different to some local chainsaw and lawnmower mechanic..?? Or do they just get junior to do the jobs they think are beneath them? What gives?

Apparently in the US, you are no longer required to have the compulsory dealer services to keep your warranty valid. I am seriously considering taking this matter up with Suzuki NZ. If i ever purchase another brand-new Suzuki, i will probably insist they wave the compulsory services. It shits me to think my bike will be worse off taking it to the "authorised" dealer fuckwits.


Geez, If I were you, I would've taken these photos back in and demanded a refund for the service, and say it would cover the return trip and hassle of having to take your time to clean up the mess. You just spent, what, 15-20 odd grand on a new fucking bike for that shit?
p.s. Stay away from The dunedin suki dealer, get a bad vibe from them boys

[Jantar]

Arnie at M&V a? Thanks for the tip.

I also take it then that the one in Alexandra isn't much good either..??
The one in Alex now (Two Wheels Unlimited) is pretty good, but the previous one (Ian Day) went through a stage of employing NO motorcycle mechanics at all. So when I bought my Strom I regularly took it to Dunedin rather than Alex, particularly when preparing for a sustained ride like the Southern Cross or 1000 miler.

[dipshit]

Geez, If I were you, I would've taken these photos back in and demanded a refund for the service

I couldn't care less about the money. I am the sort of person who is happy to pay top dollar to have a job done properly.

What's done is done.

[bogan]

yeh that sounds pretty piss poor attempt at a service, even an apprentice should have some degree of common sense. Next time take some quick photos of bike before, then if they cock anything up at all refuse to pay, as the service is clearly not being provided to a reasonable standard.

[bogan]

I couldn't care less about the money. I am the sort of person who is happy to pay top dollar to have a job done properly.

What's done is done.

you may not care about the money, but the dealer will be none too happy bout having to refund, and hopefully sort thier shit out because of it.

[dipshit]

you may not care about the money, but the dealer will be none too happy bout having to refund, and hopefully sort thier shit out because of it.

It's simple. He will never get any workshop business from me again.

[Motig]

On the positive side at least it looks like they did something:sweatdrop:dodge:

[dipshit]

Next time take some quick photos of bike before

The owner of the business was there with me when i picked the bike up. I mentioned the excessive oil on the chain... and he tried to wipe some away from the heel and chain guard with his handkerchief.

But it's not just this one time that is frustrating me. *Every* compulsory service with my new bikes has had problems. I have lost any trust going to a dealer for a service ever again. And what else did the mechanic screw up? I hope he didn't overtighten the sump plug... so next time after an oil change it weeps oil.

[dipshit]

On the positive side at least it looks like they did something:sweatdrop:dodge:

I would have rather they didn't.

[hayd3n]

go in and see andy and tony at advanced
they wil treat ya right
not suzuki authorised tho but great helpful fellas who know their shit

[dipshit]

go in and see andy and tony at advanced
they wil treat ya right. not suzuki authorised tho but great helpful fellas who know their shit

That's the problem. Even if i know of a good mechanic somewhere... i have to take it to an authorised Suzuki dealer for a compulsory service to keep the warranty valid.

It's a crock of shit if their "authorised" dealers are useless fucks that couldn't service a wheelbarrow.

[bogan]

yeh sounds like a sticky situation, though you did buy a suzuki, if it hasnt shat out during the first thousand k's is it likely to shit out at all? i mean are you better just ditching the warranty and getting it serviced properly?

[AllanB]

That's the problem. Even if i know of a good mechanic somewhere... i have to take it to an authorised Suzuki dealer for a compulsory service to keep the warranty valid.

It's a crock of shit if their "authorised" dealers are useless fucks that couldn't service a wheelbarrow.


You have a couple of valid complaints.

Regarding the chain oil - that is excessive and when you pointed it out the bike should have been popped on a stand and the excess wipped off.

I've a pet bitch about chains in shops - I always keep mine clean, adjusted and well oiled - they do not need touching at a service, yet even if I state to leave it alone they squirt and/or adjust them <_< it must be on a list somewhere!

Still there are plenty of good dealers out there and despite what you read on KB $65-$70 bucks an hour is good value compared to many of the car dealers ($90-$110).

[Pussy]

We're lucky in NP to have very competent mechanics at the Suzuki dealership.

I wouldn't trust some mechanics with, for instance, sparkplug changes. The torque figure is 8ft/lbs.... I know mine get done correctly

And I LOVE new bike smell! :yes:

[dipshit]

I've a pet bitch about chains in shops - I always keep mine clean, adjusted and well oiled - they do not need touching at a service, yet even if I state to leave it alone they squirt and/or adjust them <_< it must be on a list somewhere!

I had just oiled mine too, around 70km before. Now with all the mess to clean up... i will have to use that much degreaser followed with the hose... that i will need to oil it again anyhow! I hate always having to fix my bike up again after getting it back from a "service".


Still there are plenty of good dealers out there and despite what you read on KB $65-$70 bucks an hour is good value compared to many of the car dealers ($90-$110).

I would be happy if there was just one within a hundred miles of me!

[howdamnhard]

I am sick of these bike shops that treat high-performance motorcycles like they were just chainsaws and lawnmowers.

Don't worry they treat bottom range models the same. Wasn't particularly pleased with the work/service they did on my little ol GN I had to take to the dealer as it was new and still under warranty.

[Jantar]

I would be happy if there was just one within a hundred miles of me!

Well exactly 100 miles from you is a good one. Two wheels Unlimited in Alex. The owner managed the motorcycle side of Ian Day Ltd when that was a shop to deal with, and he has employed a very competent mechanic in their small workshop. No apprentice, so you know that the same person will work on your bike every time.

[dipshit]

I wouldn't trust some mechanics with, for instance, sparkplug changes. The torque figure is 8ft/lbs.... I know mine get done correctly

Talking about spark plugs... The dealer in Dunedin put the last set of spark plugs in at the 12k service on my SV... and when i did the 24k service myself, i found one cylinder's spark plug was loose. Barely finger tight with lots of brown oily gunk in the plug recess area.

If a spark plug was nipped up properly... it shouldn't work itself loose, one would think.

[Pussy]

Talking about spark plugs... The dealer in Dunedin put the last set of spark plugs in at the 12k service on my SV... and when i did the 24k service myself, i found one cylinder's spark plug was lose. Barely finger tight with lots of brown oily gunk in the plug recess area.

If a spark plug was nipped up properly... it shouldn't work itself lose, one would think.

You're right.... they don't!
Print off the service schedule when you take the bike in next and actually SHOW the service manager what has been done already.
You would have seen on gixxer.com for instance, the amount of numpties that have cracked sumps from doing up the sump plug too tight.
You have very valid points.... I get the shits with carelessness.
It's not "just another motorbike", they're our pride and joy

[Grahameeboy]

Talking about spark plugs... The dealer in Dunedin put the last set of spark plugs in at the 12k service on my SV... and when i did the 24k service myself, i found one cylinder's spark plug was lose. Barely finger tight with lots of brown oily gunk in the plug recess area.

If a spark plug was nipped up properly... it shouldn't work itself lose, one would think.

I'd ask for a refund just cause they didn't take the sticker off the chain guard.....

[dipshit]

Well exactly 100 miles from you is a good one. Two wheels Unlimited in Alex.

I will probably give them a try next time then. Plus i have a sister in Alex so i could stay the night easily enough if they need it cold first thing in the mornings.

[roadracingoldfart]

Yes, i like new shit... the idea being you can keep things properly maintained by the book and look after it. Of course that idea kind of falls down when you *have to* take it to god knows who to monkey around with. :brick:




Have you had a bitch at the shop manager / owner ??
I think you should and i also think an explanation of the poor work is clearly required and an assurance that it will not happen again .
You say you have to take it to "god knows who " well you should know who it is your taking it too.
They are meant to be a qualified mechanic who is approved to the correct level of competancy in a so called authorised dealership supposedly backed by the importer and qualified to carry out the level of service set out in the schedule to the satisfaction of the importer , the customer and the industry .
It sounds like almost none of this has happened.

Go forth and bitch my man , and find out what alternative group they are affiliated with (MTA etc ) and send a letter to the regional
inspector / customer liason officer so its on record.

Paul.

[dipshit]

Have you had a bitch at the shop manager / owner ??
I think you should and i also think an explanation of the poor work is clearly required and an assurance that it will not happen again .

I brought it to his attention when i picked up the bike, yes. He looked kind of embarrassed about it. I think he realised then and there that he wouldn't be seeing my bike in his workshop ever again. So no, it won't happen again. Not much point in getting his assurance about anything. Actions speak louder than words.




You say you have to take it to "god knows who " well you should know who it is your taking it too.

God knows who in the sense of that you deal with a workshop foreman or the owner of the shop... then it disappears into the back room where "god knows who" works on it. Will it be a good mechanic... or will it be junior who does some afterschool jobs to fund his motorcross racing..??



They are meant to be a qualified mechanic who is approved to the correct level of competancy in a so called authorised dealership supposedly backed by the importer and qualified to carry out the level of service set out in the schedule to the satisfaction of the importer , the customer and the industry .
It sounds like almost none of this has happened.

It was an authorised Suzuki dealer. It is the place that i brought the bike from with a trade in on my old one. I thought i would try and do the right thing and get the service work done there too, to support a local dealer that still has my old trade in. When i purchased the new bike, i specifically asked if his workshop was up to servicing GSX-R's. He assured me his mechanic is well experienced and attends Suzuki training workshops... and they have the diagnostic computers and such.


Go forth and bitch my man , and find out what alternative group they are affiliated with (MTA etc ) and send a letter to the regional
inspector / customer liason officer so its on record.

It isn't just about this one time. By itself i could live with that. After all it was just too much oil on the chain and the bodywork put back together wrong in one spot. If it was just once i could put it down to junior learning the trade. Shit happens.

But shit like this has happened every time i have had a service from a dealer. The first service on my brand-new SV1000 had the oil way overfilled to where you had to lean it way over before you saw the top of the oil.

http://www.kiwibiker.co.nz/forums/showthread.php?p=1935914#post1935914

I seriously would like to know why so-called "mechanics" at authorised Suzuki dealers can't even get the simple basic things right. I very well may take this up with Suzuki NZ. Their authorised workshops are a joke.

[Pixie]

... is the f*&^#*! compulsory services by an "authorised" dealer if you want to keep your warranty valid!

Last time with my SV1000 they managed to screw several things up. I could have done the services better myself.

And now with a brand-new GSX-R 600, i am having to go through the same shit again..!

Today was a simple first 1000km service that was basically an oil and filter change. But an "authorised" Suzuki dealer managed to make a hash of that too. :brick:

I have never seen so much oil applied to a chain in my life! It was almost at the point of being dangerous to ride it home as oil was spewing over the tread. And to top it off the bottom of the fairing was clipped the wrong way round instead of being flush. It makes you wonder what else they menage to fuck up..???

Do mechanics in this country not get any formal training or anything..?? What makes an "authorised" dealer any different to some local chainsaw and lawnmower mechanic..?? Or do they just get junior to do the jobs they think are beneath them? What gives?

Apparently in the US, you are no longer required to have the compulsory dealer services to keep your warranty valid. I am seriously considering taking this matter up with Suzuki NZ. If i ever purchase another brand-new Suzuki, i will probably insist they wave the compulsory services. It shits me to think my bike will be worse off taking it to the "authorised" dealer fuckwits.

The dealer I bought my bike from agreed to let me service it myself as long as his mechanic did the first service.

So this "top NZ mechanic" former service manager in another dealership.
was the only person other than me to work on my bike.
So far I have had 2 cam cover screws strip because he over tightened them(I only nip them up as they are shoulder screws)
He couldn't even read a spark plug - said it was lean when a subsequent dyno run showed it was slightly rich.

[Pixie]

Yes this is true.

Whilst you are paying $89 or so per hour for qualified technical services. they are using the $12 per hour trainee to execute such brainless chores.

You have every right to be pissed off.

These are the guys who belly-ache till they are blue in the face when you import a bike to save thousands.

I get a great service from the guys at Holeshot in Takapuna. Not a lot of help to you though.

the fuckwit I mentioned in my previous post formerly worked at Holeshot

[Pixie]

That's the problem. Even if i know of a good mechanic somewhere... i have to take it to an authorised Suzuki dealer for a compulsory service to keep the warranty valid.

It's a crock of shit if their "authorised" dealers are useless fucks that couldn't service a wheelbarrow.

My advice is to service it yourself and document all the work you do on it -with receipts.If you need to make a warranty claim the Consumer Guarantee Act will offer some protection.

[dipshit]

He couldn't even read a spark plug - said it was lean when a subsequent dyno run showed it was slightly rich.

Yeah, a modern fuel injected bike in particular will show a very clean light tan colour (almost white looking) plug that would throw someone more used to working on old XL 125's and lawnmowers. :confused:

[dipshit]

My advice is to service it yourself and document all the work you do on it -with receipts.If you need to make a warranty claim the Consumer Guarantee Act will offer some protection.

It just may come to that.

[alanzs]

Apparently in the US, you are no longer required to have the compulsory dealer services to keep your warranty valid. I am seriously considering taking this matter up with Suzuki NZ. If i ever purchase another brand-new Suzuki, i will probably insist they wave the compulsory services. It shits me to think my bike will be worse off taking it to the "authorised" dealer fuckwits.

You are correct. As long as you can show the work was done, the warranty is not invalid. It was NEVER an issue and I had a few Suzukis back in L.A. a few of which had many different mods on them.
Making us go to an authorized dealer here is bullshit!

[Mom]

I have never seen so much oil applied to a chain in my life! It was almost at the point of being dangerous to ride it home as oil was spewing over the tread. And to top it off the bottom of the fairing was clipped the wrong way round instead of being flush. It makes you wonder what else they menage to fuck up..???

Take it back to the dealer and get the little shit that applied all that oil to clean your bike. The service manager needs to be given a rocket for allowing that out of the workshop. This is a learner oiling the chain, his supervisor should feel the heat. Actually get the service manager to clean it :done:

[dipshit]

Take it back to the dealer and get the little shit that applied all that oil to clean your bike. The service manager needs to be given a rocket for allowing that out of the workshop. This is a learner oiling the chain, his supervisor should feel the heat. Actually get the service manager to clean it :done:

No way! I don't want any of these people going anywhere near my bike ever again. I am not going to give them the chance to screw something else up as well.

If bike shops like this can't see for themselves their own poor service... and do nothing about it... then they learn the hard way when they are standing in an empty shop with no customers. I could not care less.

[Mom]

If bike shops like this can't see for themselves their own poor service... and do nothing about it... then they learn the hard way when they are standing in an empty shop with no customers. I could not care less.


Fair enough, but how are they to know the reasons why you wont go back, and improve their service if you dont tell them?

[MarkH]

My advice is to service it yourself and document all the work you do on it -with receipts.If you need to make a warranty claim the Consumer Guarantee Act will offer some protection.

^This!

If they try to back out of a valid warranty claim because you changed the oil & filter and lubed the chain yourself then you can tell them you will be making a complaint to whoever you need to - show receipts for genuine Suzuki oil filters & good quality 4 stroke motorcycle oil and insist they honour the warranty as they are legally obliged to. This especially applies if you don't live close to an authorised service agent (why should you ride for over 1/2 hour to get some dick to change your oil?).

Also get a Scott Oiler - if you do get the bike serviced watch them do it and tell them to leave the chain alone because you have an automatic oiler that does the job just fine.

[dipshit]

Fair enough, but how are they to know the reasons why you wont go back, and improve their service if you dont tell them?

I don't care. It's not my problem. I am a potential customer... not their mother.

They could try growing a brain and taking their job a bit more professionally. Hardly the kiwi way, i know.

Maybe bike shops in NZ need that guy that went around different restaurants and caffs pointing out their shit service to them on that TV programme and helped them to get a clue. :laugh:

[dipshit]

^This!

If they try to back out of a valid warranty claim because you changed the oil & filter and lubed the chain yourself then you can tell them you will be making a complaint to whoever you need to


I very well may do this at my next compulsory 6k service. Looking at the maintenance chart - its a pretty basic service with nothing too technical.

[Ecclesnz]

As someone else has said I think, document all the problems you have had. Back it up with photos where possible and contact Suzuki NZ asking what your options are.

I would say if you present yourself as someone in a state of disbelief at the level of incompetence displayed by those representing Suzuki's brand rather than someone having a rant (not saying you are) they might be quite accomodating about what can be done.

I'm not saying go cap in hand acting meek and mild, just present your experiences to them and ask for their advice on how to proceed. Let them know it looks like your best option at this stage is to either have to travel 100km to another town, or risk voiding the warranty yourself just to make sure you receive a competent level of service. Put the ball in their court without seeming abusive.

[dipshit]

I would say if you present yourself as someone in a state of disbelief at the level of incompetence displayed by those representing Suzuki's brand rather than someone having a rant (not saying you are) they might be quite accomodating about what can be done.


Thanks. Sensible advice and i will be doing just this.

[steve_t]

Does anyone know if 'service technicians' use torque wrenches when they tighten stuff like spark plugs, wheel nuts etc etc? My guts say no having heard/read so many stories of stripped threads or things coming loose :mad:

[MotoGirl]

Services to keep your bike under warranty are just a pain in the arse.

We've been dealing with our local dealer for the past two years but that company has just given up the aprilia franchise. Now, instead of travelling 3km to get a service, it has become a 160 km return trip to Morrinsville. And we have no idea how this dealer is going to treat my bike.

We always supply our own oil/filters and haven't had any problems with our dealers. Mind you, we give pretty explicit instructions about what needs to be done.

If the RSVR didn't have a four year warranty period, this wouldn't be an issue. :confused:

[Pussy]

Does anyone know if 'service technicians' use torque wrenches when they tighten stuff like spark plugs, wheel nuts etc etc? My guts say no having heard/read so many stories of stripped threads or things coming loose :mad:
I have observed very few "service technicians" using torque wrenches for those applications

[TimeOut]

That's the problem. Even if i know of a good mechanic somewhere... i have to take it to an authorised Suzuki dealer for a compulsory service to keep the warranty valid.

It's a crock of shit if their "authorised" dealers are useless fucks that couldn't service a wheelbarrow.

Hi
Lyndon knows what he's doing, the only one I trust at that dealership, he just did the 24,000 check on my bike (tappets etc)
The only other service was the first, I've done all the others and it won't affect the warranty, Mark (the owner)agreed to that when I bought the bike.

One of the boys replaced a seal on the Quad and punched it in to far it failed within a week.

[p.dath]

Best to speak with your dollar, and stop supporting a brand that doesn't give you what you want. What other brands are there that you can purchase in your area?

Failing that, have you considered purchasing an after market warranty (I think a crowd called AutoSure does them), that has less restrictions? Of course, you do have to pay for more flexibility ...

[dipshit]

Hi
Lyndon knows what he's doing, the only one I trust at that dealership, he just did the 24,000 check on my bike (tappets etc)
The only other service was the first, I've done all the others and it won't affect the warranty, Mark (the owner)agreed to that when I bought the bike.

One of the boys replaced a seal on the Quad and punched it in to far it failed within a week.

Taking your bike to a dealer for a service shouldn't be a crapshoot. I'm not prepared to take the risk anymore. I was never much of a gambling man anyhow.

Very interesting that he let you do the 2nd service yourself. Good to know.

[dipshit]

Best to speak with your dollar, and stop supporting a brand that doesn't give you what you want. What other brands are there that you can purchase in your area?

Like buy a Honda next time you mean..?? :rofl:

No way! I'm very pleased with the GSXR. It rocks and i have no problems with the Suzuki brand.

It's just dealing with the typical shit NZ style of service that is a pain in the backside.

[idleidolidyll]

I was talking to a bike shop owner recently and he advised me that under NZ law, you cannot be forced to use any particular dealership or even franchised dealer.

All products sold in NZ are subject to the consumer guarantees act and he said that as long as the machine is serviced to the spec of the manufacturer, it makes no difference who does it. The warranty should not be affected.

I think he was correct but I'd like to see a legal opinion on this.

[98tls]

Like buy a Honda next time you mean..?? :rofl:

No way! I'm very pleased with the GSXR. It rocks and i have no problems with the Suzuki brand.

It's just dealing with the typical shit NZ style of service that is a pain in the backside. Sorry to hear of your woes there Dip,ive been dealing with Mark n co for years and have had nothing but great service from them and have never hesitated to reccomend them to anyone thats asked.Sounds like you have had plenty of problems with others as well,on the others i cant comment but Marks a hell of a nice bloke and gone well out of his way over the years to help me out,personally a wrongly fitted fairing clip and some excess oil on chain wouldnt bother me to much but if it did i would be pointing it out to him and i am sure he welcome your concerns so as to see them not repeated.

[dipshit]

Sorry to hear of your woes there Dip,ive been dealing with Mark n co for years and have had nothing but great service from them and have never hesitated to reccomend them to anyone thats asked.

Yeah Mark seems like a good guy and it was good dealing with him trading in and buying the 600. Things went very smoothly with good service in that regard... to the point i was happy to keep dealing with him.




Sounds like you have had plenty of problems with others as well,on the others i cant comment but Marks a hell of a nice bloke and gone well out of his way over the years to help me out,personally a wrongly fitted fairing clip and some excess oil on chain wouldnt bother me to much but if it did i would be pointing it out to him and i am sure he welcome your concerns so as to see them not repeated.

Every time getting my bikes back from a service i have found myself fixing things up and getting things right again afterwards. There seems to be a serious lack of professionalism in the workshops. I have had enough of it.

My beef is the requirement of the compulsory services from a dealer when i know i could do the job better myself as obviously they are getting the juniors to do these services.

[Max Preload]

I was talking to a bike shop owner recently and he advised me that under NZ law, you cannot be forced to use any particular dealership or even franchised dealer.

All products sold in NZ are subject to the consumer guarantees act and he said that as long as the machine is serviced to the spec of the manufacturer, it makes no difference who does it. The warranty should not be affected.

I think he was correct but I'd like to see a legal opinion on this.

Technically correct and more specifically, even if left completely unserviced, unless a failure is a result of non-servicing you'd still be covered by the manufacturers warranty if you took issue with it and went to to the Disputes Tribunal over a declined claim. Claim lodgement fees are: $30 for claims of up to $1000, $50 for up to $5000 and $100 for up to $7500. Up to $12000 (if both parties agree) is also $100.

[steve_t]

I was talking to a bike shop owner recently and he advised me that under NZ law, you cannot be forced to use any particular dealership or even franchised dealer.

All products sold in NZ are subject to the consumer guarantees act and he said that as long as the machine is serviced to the spec of the manufacturer, it makes no difference who does it. The warranty should not be affected.

I think he was correct but I'd like to see a legal opinion on this.

But how does the manufacturer know that the servicing has been up to their specs unless you get it done by people who are "authorized service agents"? Obviously, we'd like to think "authorized" means "well trained by the manufacturer" but clearly it doesn't :weep:

[dipshit]

I was talking to a bike shop owner recently and he advised me that under NZ law, you cannot be forced to use any particular dealership or even franchised dealer.

All products sold in NZ are subject to the consumer guarantees act and he said that as long as the machine is serviced to the spec of the manufacturer, it makes no difference who does it. The warranty should not be affected.



This is my understanding too. I have written to Suzuki NZ stating that i wish to do the next compulsory servers myself and will keep dockets of the oil and filters used etc as some proof the service had been done should any warranty issues come up in the future.

It will be interesting to see what they have to say.

[dipshit]

But how does the manufacturer know that the servicing has been up to their specs unless you get it done by people who are "authorized service agents"? Obviously, we'd like to think "authorized" means "well trained by the manufacturer" but clearly it doesn't :weep:

It may mean at least one of their mechanics attends training workshops and they have any necessary diagnostic equipment and specialty service tools.

But i bet they don't send junior who is actually doing the servicing off to the training workshops... so it kind of defeats the purpose.

[98tls]

This is my understanding too. I have written to Suzuki NZ stating that i wish to do the next compulsory servers myself and will keep dockets of the oil and filters used etc as some proof the service had been done should any warranty issues come up in the future.

It will be interesting to see what they have say. Post up what they come back with eh.

[dipshit]

Technically correct and more specifically, even if left completely unserviced, unless a failure is a result of non-servicing you'd still be covered by the manufacturers warranty if you took issue with it and went to to the Disputes Tribunal over a declined claim.

This is true. It's the same as if you would put an aftermarket exhaust system on a new bike... and during the warranty period the gearbox shat itself. You would still be covered under warranty because a gearbox problem say, would be unrelated to you fitting a different exhaust system.

They would have to prove it was what you did that caused the problem.

[FROSTY]

Watch the price of bikes go up if people are allowed to do their own servicing.

[dipshit]

Watch the price of bikes go up if people are allowed to do their own servicing.

Maybe so if that money spinner was eroded away from them.

But it may also see the standards of workshop services go up because they would need to compete for the workshop jobs instead of getting the work as a given.

As not only would it give the customer the option of doing the services themselves... it also would give us the option of giving the work to another workshop down the road that we may have more faith in. So basically you would end up with the better workshop in town getting more of the work. That is a good thing for everybody ultimately.

[Katman]

it also would give us the option of giving the work to another workshop down the road that we may have more faith in. So basically you would end up with the better workshop in town getting more of the work. That is a good thing for everybody ultimately.

Amen to that.

The reality is that there are small independent workshops out there that offer a greater standard of work and better level of customer service.

[PeeJay]

... is the f*&^#*! compulsory services by an "authorised" dealer if you want to keep your warranty valid!




Been there and done that. No such thing. Its a bit of BS the dealers push but they cant cancel your warranty if they dont do the services. Provided the services are done by a competant mechanic/person, documented, and done as per the service schedule, they cant argue the point. Ring the AA legal dept to confirm it.
Same goes with using the "special" oil that you can only get from them.
cheers

[YellowDog]

I would always recommend getting the first service done by an authorised dealer however if you have a tried and tested model, like a GSXR or an SV, then you can read about the recall notices yourself and if their ain't none and the bike is running well: WHY RISK SOME SPOTTY KID SCREWING UP YOUR LIFE SUPPORT SYSTEM?

YOU'RE WARRANTEE IS WORTHLESS TOO YOU AND ONLY OF VALUE TO THE DEALER TO KEEP YOU HOOKED.

[AllanB]

But i bet they don't send junior who is actually doing the servicing off to the training workshops... so it kind of defeats the purpose.

Just to throw a spanner into the works :lol::lol:

A oil & filter change should easily be preformed to a satisfactory standard by junior, as should chain oiling!
So back to your original complaint, regardless if it was a 20 year veteran or 'green' apprentice who did the work, it should have been up to standard. If it indeed was a junior doing the work then it should have been checked by the senior mechanic prior to the customer receiving the bike.

I'll be interested to see what Suzuki say about self-servicing your bike.

[AllanB]

YOU'RE WARRANTEE IS WORTHLESS TOO YOU AND ONLY OF VALUE TO THE DEALER TO KEEP YOU HOOKED.


Hmmm - there are posts on KB with entire bikes being replaced under warranty.

[Stormer]

I`m usually kinda anxious when picking up my bike from a service or whatever...give it the once over just to make sure everything is as it should be.
And with the guys looking after the GSXR (Dave Anderson Suzuki), I`ve had no worries at all.:first:

[dipshit]

Been there and done that. No such thing. Its a bit of BS the dealers push but they cant cancel your warranty if they dont do the services. Provided the services are done by a competant mechanic/person, documented, and done as per the service schedule, they cant argue the point. Ring the AA legal dept to confirm it.

Good to know!

[FROSTY]

YD I'd have a good read of the fine print on the warranty. A factory supplied warranty CAN specify that the vehicle be serviced by a (for example) Suzuki workshop. They CANT say it must be serviced here

[dipshit]

A oil & filter change should easily be preformed to a satisfactory standard by junior,

You would think wouldn't you. But no, i have picked up a bike when clearly it had not had its oil changed properly as the manufacturer intended.

http://www.kiwibiker.co.nz/forums/showthread.php?p=1935914#post1935914

The manufacturer stated for said particular bike that the engine needs to be run for a short period then shut off and wait for two minutes then take a reading. If oil is below the low mark then oil should be added. If the oil is above the full line then some oil should be drained off from the sump.

A service from an authorised dealer failed to perform the service as the manufacturer intended.





So back to your original complaint, regardless if it was a 20 year veteran or 'green' apprentice who did the work, it should have been up to standard.

Yes it should have.




If it indeed was a junior doing the work then it should have been checked by the senior mechanic prior to the customer receiving the bike.

It should be more than just checked before the customer gets it back. The apprentice should be trained to do it the correct way from someone more experienced. They should be working alongside someone and get shown how to do things properly in exactly the same way the experienced mechanic would do. He should not be doing any jobs on any bikes that he has not been trained to do. Simply letting them do their own thing without someone looking over their shoulder and keeping a close eye on them isn't giving the one learning the knowledge of the more experienced and skilled mechanic.

Checking their work afterwards is not enough as you would only see what is visible. Did junior correctly tighten the sump plug without overtightening it..?? Once a sump plug has been over tightened - the sump thread is damaged from then on. Simply looking at it afterwards will not pick the problem.



I'll be interested to see what Suzuki say about self-servicing your bike.

Indeed.

[dipshit]

YD I'd have a good read of the fine print on the warranty. A factory supplied warranty CAN specify that the vehicle be serviced by a (for example) Suzuki workshop. They CANT say it must be serviced here

It says... "The Service Record pages must be filled out by an Authorised Suzuki Dealer the at the time of servicing. All prescribed services must be carried out at the mileage specified to ensure your Warranty remains valid"

With my previous bike, i actually received a letter in the mail from the dealer reminding me that i am required to perform the first two services at a Suzuki dealership.

Actually looking at my new warranty and service booklet... it makes no mention of only the first two services as the compulsory ones. From the sound of it from what is written above... it sounds like all services during the warranty period need to be done at a authorised Suzuki dealer. :corn:

[FROSTY]

Yup thought so dipshit. My experience with warranty is cars not bikes but same principle applies. Quite often the car is sold at little up front profit with the knowledge the dealership stands a really good chance of picking up all the servicing work for years to come.

[Katman]

Yup thought so dipshit. My experience with warranty is cars not bikes but same principle applies. Quite often the car is sold at little up front profit with the knowledge the dealership stands a really good chance of picking up all the servicing work for years to come.

And that concept is morally corrupt.

[FROSTY]

And that concept is morally corrupt.
Sorry dude I don't understand that. Someone offers you a product --Lets not be fooled here it is a product.They make it clear the terms of recieving that product. Its simple really. If you want our warranty then meet the conditions of it. If you don't and simply want cover under the CGA and FTA then hey thats cool. Have it serviced where you want.
Incidently I would be rather interested to see what happens if someone has a bike serviced FROM NEW at your workshop with receipts showing the work.then had reason to claim on warranty.I'd strongly suspect that under the CGA they would have to pay out.

[98tls]

Yup thought so dipshit. My experience with warranty is cars not bikes but same principle applies. Quite often the car is sold at little up front profit with the knowledge the dealership stands a really good chance of picking up all the servicing work for years to come. Yep is about my thoughts to Frosty,back in the day when selling Toyotas it was the service dept that was making money,there was 12.5 % profit in a new car but not to many stupid enough to pay retail.Service dept and trade ins is where they made there money.

[Katman]

Sorry dude I don't understand that.

Why should the consumer be forced to support a business that they may have no confidence in?

That concept is morally corrupt.

[TimeOut]

Incidently I would be rather interested to see what happens if someone has a bike serviced FROM NEW at your workshop with receipts showing the work.then had reason to claim on warranty.I'd strongly suspect that under the CGA they would have to pay out.

I have always done every second service on all bikes and quads from new. I've had three major warranty claims with Honda's (rings, a rebore, and complete set of gears) and a couple of minor claims with Suzuki.

Never once did they try to get out of claim by saying the servicing hadn't been done by an autherised dealer.

[popelli]

there have been court cases in the sates over companies insisting that all vehciles be services at offical dealerships in order for waranties to remain valid

under antimonopoly leglislation the legal position there is that servicing no longer has to be done at offical dealerships, but servicing must be done to dealership standards if you went to court on this premis you would have a better than even chance of succeeding if you could prove the servicing was done to dealer standards - and that is a sticking point

However I do remember Shaft Motorcycles selling a new Harley they forgot to put oil into and I know of another case where they did an oil change for a customer where they forgot to put fresh oil in, in both cases they completely wrecked the engines involved - so much for dealer servicing

[Max Preload]

...servicing no longer has to be done at offical dealerships, but servicing must be done to dealership standards...

But just where the hell are you going to find a non-dealer mechanic prepared to compromise his integrity and reputation to lower his standards and do that?

[dipshit]

But just where the hell are you going to find a non-dealer mechanic prepared to compromise his integrity and reputation to lower his standards and do that?

:rofl:

Yeah, doing it to the manufacturer's standards would be a better idea.!

[PeeJay]

It says... "The Service Record pages must be filled out by an Authorised Suzuki Dealer the at the time of servicing. All prescribed services must be carried out at the mileage specified to ensure your Warranty remains valid"

With my previous bike, i actually received a letter in the mail from the dealer reminding me that i am required to perform the first two services at a Suzuki dealership.

Actually looking at my new warranty and service booklet... it makes no mention of only the first two services as the compulsory ones. From the sound of it from what is written above... it sounds like all services during the warranty period need to be done at a authorised Suzuki dealer. :corn:
Bollocks. Who owns this bike, you or them? The only people who can Require you to do something are the Police. Everyone else has to request and you can agree if you like.

They can do what they like with the warranty, you will still have rights under the CGA

The CGA is in addition to any warranty, eg if your engine blew up 2 months out of warranty, the dealer will probably say tough luck sunshine, but it is likely you will have a case under the CGA to get a new motor, repairs or even a new bike if it comes to it. (obviously if you have been racing it solid for two years it may not go all your way)
Also if some defect caused you to crash or resulted in other damage, under the CGA they are also responsible for consequential damages.
Warranty is between the dealer and the manufacturer, if your bike has a problem it is between you and the dealer. It is irrelevant if Suzuki turn the dealer down for a warranty repair, thats between them. What they are saying is they wont be paying the dealer to repair your bike. This doesnt remove the dealers obligation to you under the CGA

Have a good read of the CGA and the Fair Trading Act, and get some legal advice so you are sure in your own mind where you stand.

But basically they are full of it. They actively promote the thought that you will lose your warranty blah blah blah but conveniently don’t mention you would still have redress under the CGA regardless.
good luck

[dipshit]

Just had a phone call. Yes i am entitled to do my own servicing (or get them done at any other workshop for that matter) providing i keep a record and receipts etc for proof. :2thumbsup

And apparently it wasn't the junior/apprentice that did the poor service on my 600. :shit:

So good news for anybody with a new bike (well a Suzuki at least) that is getting poor servicing from your local dealers. You are certainly entitled to vote with your feet and go elsewhere.

[MarkH]

Just had a phone call. Yes i am entitled to do my own servicing (or get them done at any other workshop for that matter) providing i keep a record and receipts etc for proof. :2thumbsup

That is good to know. I really don't want to pay someone else good money to drain out the oil, replace the oil filter and put fresh oil in - that shit ain't exactly rocket science. Maybe certain more complicated jobs are best left to experience motorcycle mechanics, especially during the warranty period - but the more straight forward simple stuff you might as well do yourself.

[davebullet]

I'd be inclined to take it to your preferred mechanic. Have them document what they do. I don't know what registration / affiliation mechanics have in NZ, but if they are reputable and you had a warranty claim, the onus (surely) would be on Suzuki to prove it was a lack of servicing by them that caused the issue.

Such proof would be impossible, if the servicing is done properly.

The other option is to take it back to them and point out what happened. If they don't care, send it up the line to Suzuki HO in NZ. IF they don't like it, go up to Mr. Honda Suzuki (or whatever he's called - the Chief Effluent Officer).

[dipshit]

That is good to know. I really don't want to pay someone else good money to drain out the oil, replace the oil filter and put fresh oil in - that shit ain't exactly rocket science. Maybe certain more complicated jobs are best left to experience motorcycle mechanics, especially during the warranty period - but the more straight forward simple stuff you might as well do yourself.

Yep, do the simpler services myself and any i wouldn't feel confident enough tackling - take to whatever workshop i please.

[dave_a]

Just had a phone call. Yes i am entitled to do my own servicing (or get them done at any other workshop for that matter) providing i keep a record and receipts etc for proof. :2thumbsup

And apparently it wasn't the junior/apprentice that did the poor service on my 600. :shit:

So good news for anybody with a new bike (well a Suzuki at least) that is getting poor servicing from your local dealers. You are certainly entitled to vote with your feet and go elsewhere.


Thats good to know!!

[PeeJay]

Just had a phone call. Yes i am entitled to do my own servicing (or get them done at any other workshop for that matter) providing i keep a record and receipts etc for proof. :2thumbsup


A couple of points here
A phone call is worth diddly squat, get it clarified in writing (this only applies to the manufacturers warranty)
This isnt open slather for the average Joe to do his own servicing and expect Suzuki or the CGA to automatically come to the party if something goes wrong. The CGA is not there to protect people from themselves. You can screw things up by doing something you shouldnt, and also by not doing something you should have, even if you didnt know. Tough.
The servicing should be done by a competent person.
If you are doing it yourself do it as per the service schedule and do it at the recommended intervals. Which is what you would do if you are a competent person.
If I were a technical manager and had to look into a major warranty claim, the first thing I want to see is the bikes history. Service history, who did them? Suzuki dealer oh well we will wear this, Joes Motorcycles? I know Joe good mechanic, give him a ring, go and see him, no problem. Bills cycles and lawnmowers, who the hell is Bill? does he know what he is doing? Owner serviced! does this guy know which end is the open end? all he has is a bunch of receipts for oil and filters, wrong spec oil at that. A general conversation would soon give me a good idea of your compentancy and whether to pursue that avenue.
Obviously if the failure is a direct result of incompetent servicing you are on your own. You and your service agent is going to have to wear it. Also if it can be shown that a competant mechanic would have noticed a problem (during a scheduled service) before it resulted in a catastrophic failure tough luck sunshine. Go and see your "service agent"
None of this applies if the servicing was undertaken by the authorised dealer.
NZ is a small place, wont take long to figure out if you or your "service agent" are competent to service a modern motorcycle or should you be sticking to wheelbarrows?
cheers

[Swoop]

But i bet they don't send junior who is actually doing the servicing off to the training workshops...
Does anyone know how many places in NZ offer comprehensive training for motorcycle mechanics? Wellington is the only place I know about. They have run short courses in Auckland (extremely rarely) previously, but what level of training is happening in NZ?

[crazyhorse]

Go to the top man, :argh:

I'd speak to the owner and tell them how unhappy you are - I bet you'll get results - and better service in the future too.

[Max Preload]

If I were a technical manager and had to look into a major warranty claim, the first thing I want to see is the bikes history. Service history, who did them? Suzuki dealer oh well we will wear this...

Got any other fairy tales? I particularly like the ones with unicorns and gnomes! :rofl:

It's more like "How can we blame the customer for these warped discs? Do you think s/he'll stand up for himself or just roll over and buy new ones and we can make some more money off him/her?"

[Taz]

Many years ago we had our new company Hiace van serviced by a large Toyota dealer that the van was purchased from. They forgot to tighten the diff drain plug..... Diff seized down by Kawerau....... Do your own services if you are capable and competent. No one will put the care and attention into your bike that you would. Now just wait for Shaun to chime in :lol:

[mikeey01]

I'm picking they didn't take it for a decent road test after the service?
More than likely had they done so (rather than just around the block) they would have noticed it and cleaned it up. On the other hand, had they road tested it, noticed it and not cleaned it up then I'd be asking them why?

I'm picking it's just a quick slack service, I'm sure they're aware too much oil can be dangerous not only just on hot exhausts either, they should know that!

Given all this it's a shame especially when you consider you've got too few bikes shops already down your way.

[dipshit]

The servicing should be done by a competent person.

And this is why i will not get my bike serviced at either of my local Suzuki dealers again.

Workshops that cannot change the oil or spark plugs or oil chains properly certainly don't count as competent in my book.

[dipshit]

I'm picking they didn't take it for a decent road test after the service?

Well the oil was already splattered everywhere when i picked it up. I am thinking it either was taken on a short test ride... or more probably it was oiled while on a stand with the engine running spinning the rear wheel. This would account for the amount of oil and how it was splattered everywhere... including on top of the end of the chain guard as seen in the pics.

I could imagine a mechanic more used to working on dirt bikes oiling a chain like that.

The workshop was a bit on the dark and gloomy side and couldn't really see how bad it actually was until i got home. Even had oil all down the side stand.

[ynot slow]

Bollocks. Who owns this bike, you or them? The only people who can Require you to do something are the Police. Everyone else has to request and you can agree if you like.

They can do what they like with the warranty, you will still have rights under the CGA

The CGA is in addition to any warranty, eg if your engine blew up 2 months out of warranty, the dealer will probably say tough luck sunshine, but it is likely you will have a case under the CGA to get a new motor, repairs or even a new bike if it comes to it. (obviously if you have been racing it solid for two years it may not go all your way)
Also if some defect caused you to crash or resulted in other damage, under the CGA they are also responsible for consequential damages.
Warranty is between the dealer and the manufacturer, if your bike has a problem it is between you and the dealer. It is irrelevant if Suzuki turn the dealer down for a warranty repair, thats between them. What they are saying is they wont be paying the dealer to repair your bike. This doesnt remove the dealers obligation to you under the CGA

Have a good read of the CGA and the Fair Trading Act, and get some legal advice so you are sure in your own mind where you stand.

But basically they are full of it. They actively promote the thought that you will lose your warranty blah blah blah but conveniently don’t mention you would still have redress under the CGA regardless.
good luck


Another of the systems stuff ups with that comment,not getting at you,when I bought my bike which had 9months left in warranty and due for 12000km service before warranty ended.I rang Suzuki and asked "do I have to have bike serviced for 12km at Suzuki dealer"they said yep to honor warranty,I said well the shop I've bought it off have another franchise so know how to service bikes to warranty standards,and end result was took it to Suzuki outlet to be safe.

[dipshit]

Over the last few days with some better weather and getting the bike out a bit more... i have discovered a few more cock ups from the dealer's service.

Noticed the breather/overflow tubes coming from the fuel tank (i think) seemed to be hanging down further underneath the bike than before. Upon investigating found the tubes were rather than following an S pattern on the inside of the fairing, were more taking a straight path down and were squashed between the fairing and the frame. Squashed enough that at least one was pinched closed. Pulled some slack up and got them free from being squashed and they looked to be routed better now. I would presume breather and overflow tubes work better when not pinched closed..??? <_<

And in direct sunlight i can see very bad scuff marks from where the owner of the shop rubbed some fingerprint smudges off with his cotton hankie as i was standing there after noticing the oil everywhere. And i mean he was rubbing very hard and vigorously. I was just standing there dumbfounded that someone would do that to a new plastic fairing. Basically i just wanted to get on my bike and get the hell out of his shop.

Have used some black coloured polish to try and hide the scuff marks. It has reduced the finer ones, but there is still obvious marks that can be seen from the right angle in direct sunlight.

I know it seems minor... but do we have any rights for getting even small damage like this rectified? Or is it just a matter of taking it on the chin?

[YLWDUC]

To be honest, there's 300 replies already, but here's my two cents anyway.

If it's a compulsory service, it should be part of the total purchase price. They are selling a whole package, that provided it has been run in properly, will be warranted for the 2-5 years. Would make sense for an authorised Dealer to check out the bike while they service it.

[steve_t]

Shit bud. That's some pretty bad swirling. U might need to get some specialist plastic cut/polish products to get that looking good again. That's pretty messed up. If you were going back, I'd complain but by the sounds of things, your bike is safer to never go back :2guns:
Maybe a letter with photo attached?

[dipshit]

Shit bud. That's some pretty bad swirling. U might need to get some specialist plastic cut/polish products to get that looking good again.

What worries me about trying to cut/polish it out, is that Suzuki put the paint on fairly thin to begin with. :mellow:



That's pretty messed up. If you were going back, I'd complain but by the sounds of things, your bike is safer to never go back
Maybe a letter with photo attached?

Next time i am passing through that town on the bike, i may stop in and see them.

Of course after having a workshop foreman fail to see an oil change was way overfilled (at another dealer)... i aren't exactly holding my breath that the owner of the shop will see what i am on about either.

[hayd3n]

And in direct sunlight i can see very bad scuff marks from where the owner of the shop rubbed some fingerprint smudges off with his cotton hankie as i was standing there after noticing the oil everywhere. And i mean he was rubbing very hard and vigorously. I was just standing there dumbfounded that someone would do that to a new plastic fairing. Basically i just wanted to get on my bike and get the hell out of his shop.

Have used some black coloured polish to try and hide the scuff marks. It has reduced the finer ones, but there is still obvious marks that can be seen from the right angle in direct sunlight.


i have some supa fine polish

[dipshit]

i have some supa fine polish

Cheers. Although i don't really want to start cutting it out until i am absolutely sure what i am doing with it. I may take it in to see a professional bodywork specials.