Now I'm very pissed off

[cambridgedan]

ok i know its not the motorbike shops fault but I binned on ma bike 16 weeks ago and the insurance looked at it and said yes they will cover it, so far so good, and then the bike shop started getting the parts in and replacing fixing etc, allgood there, so after 5 weeks i rang the bike shop to see how they were getting on, i was really starting to miss my bike by then, and they said they were just waiting on my swing arm it was on factory back order, so i waited and waited and then i rang them after another 5 weeks and they said that it had just arrived but the curier and droped it on its end between auckland and hamilton, so they had to get another one but it was going to be flown out, so angry but accepting i waited and waited and just rang again to find out where the new swing arm is and ohh what do you know its on fricken factory back order again and could be another 5 weeks, arrrrrrggggg so i have no bike at the moment which means no transport as its my main form of transport, so i am getting really annoyed and as far as i know there is crap all that i can do, except maybe ring kawasaki and complain and get no where.

[PirateJafa]

Think of it as an incentive not to crash.

[nodrog]

bummer

_________________

[cambridgedan]

Think of it as an incentive not to crash.

you say that as if i got to choose to crash, i hit some oil that i didnt see on a corner :(

[Finn]

Welcome to Aotearoa. We may not be the cheapest country to live in, but boy are we slow.

[marty]

considering it takes 4 days to post something from USA to NZ you're getting ripped. I'd be talking to my insurance co.

[pritch]

As someone just said to me on another matter, "The squeaky wheel gets the oil."

Be polite but start ringing everybody and don't wait five weeks between calls.

The quoted delivery times are hard to understand, I've just been quoted forty days and other stuff I get from Europe is here in a week. Mind you airfreight on a swing arm might up the price a bit.

[Ixion]

"on factory back order" means the factory haven't got any either. And are waiting for enough orders to build up to manufacture a batch .

[NordieBoy]

The bike shop orders it from the importer and the importer tells them how long it'll take...

[cambridgedan]

yea which stinks because as far as i know there is nothing that i can do but wait, or maybe try and get a temporary bike out of the curriers that damaged the swing arm, and boy if the new swing arm thats meant to be coming gets damaged in transport i wouldn't like to be living with me haha

[Mschvs]

ok i know its not the motorbike shops fault but I binned on ma bike 16 weeks ago and the insurance looked at it and said yes they will cover it, so far so good, and then the bike shop started getting the parts in and replacing fixing etc, allgood there, so after 5 weeks i rang the bike shop to see how they were getting on, i was really starting to miss my bike by then, and they said they were just waiting on my swing arm it was on factory back order, so i waited and waited and then i rang them after another 5 weeks and they said that it had just arrived but the curier and droped it on its end between auckland and hamilton, so they had to get another one but it was going to be flown out, so angry but accepting i waited and waited and just rang again to find out where the new swing arm is and ohh what do you know its on fricken factory back order again and could be another 5 weeks, arrrrrrggggg so i have no bike at the moment which means no transport as its my main form of transport, so i am getting really annoyed and as far as i know there is crap all that i can do, except maybe ring kawasaki and complain and get no where.

When a car is in for repair you get a courtesy car! Don't they have courtesy bikes?? Or at least a car to use ... if you have a car license that is!!

[sidecar bob]

Youre lucky its not an Aprilia. If you could actually find a dealership, it would be 16 weeks before they decided to see if the parts would be avaliable within 6 months.

[cambridgedan]

When a car is in for repair you get a courtesy car! Don't they have courtesy bikes?? Or at least a car to use ... if you have a car license that is!!

i wish they did but so far no luck on one of them, i am soooo glad its not an aprilla altho going at the same rate 6 months might go past quite fast, :(

[cambridgedan]

"on factory back order" means the factory haven't got any either. And are waiting for enough orders to build up to manufacture a batch .

i was just thinking about that and wouldn't it be smart on Kawasaki new zealand if they also got some or at least one spare swing arm in the country.

[nodrog]

...wouldn't it be smart on Kawasaki new zealand if they also got some or at least one spare swing arm in the country.

why? they still get their money, no matter how long it takes.

wouldnt it be smart for you to buy 2 and keep 1 as a spare? :bleh:

[Conquiztador]

How hard can it be to straighten a swingarm? Or to get a s/h one from a wrecker?

Well, thats what I would do. But then again I never had insurance...

[Sparky Bills]

When a car is in for repair you get a courtesy car! Don't they have courtesy bikes?? Or at least a car to use ... if you have a car license that is!!



Do you realise how many bikers crash their bikes every week??
If a bike shop gave a courtesy bike to everyone who crashed their bike there wouldnt be any left in the shop! haha.
Its not their fault he crashed his bike.
Factory backorder means Kawasaki have run out and need to make some more.
And in no way is it the bike shops fault before people start blaming them.

Still sucks either way man. Hope you get it sorted soon.

[p.dath]

You could always consider the extreme option of buying a "new" bike, and selling the current one once it is repaired.

Or perhaps you could ask the insurance company how much you would loose if they wrote it off? e,g. Would you take $1,000 hit in the payout if they wrote it off now?

[The Pastor]

can they use a 2nd hand one and give you the cash differance?

[YellowDog]

Surely it wouild be easier to repair the broken one (unless it really is rooted)?

Have you tried sourcing one yourself from the USA or looking on Aussie ebay?

[That Guy]

Will the insurance company pay if you source it yourself? Might be able to get one from here before the end of the week, they have most parts: http://www.victorianmotorcyclewreckers.com.au/

[CookMySock]

Stop being a softcock and go in there and bang on their desk.

Steve

[Owl]

Stop being a softcock and go in there and bang on their desk.

Steve

Who's desk?

[pete376403]

Must be a pissy weak swingarm if it gets bent by a courier dropping it. You sure you want something that pathetic holding the back wheel on? Ask to see the "dropped and bent" one.

[Elysium]

Now if the bike was a Honda you'd have no problem getting parts, only the money to afford them.

[The Baron]

Sounds like a good time to get a second bike - two bikes are better than one.

you know, just for times like this..

[cambridgedan]

Must be a pissy weak swingarm if it gets bent by a courier dropping it. You sure you want something that pathetic holding the back wheel on? Ask to see the "dropped and bent" one.

i was just thinking about that, its crazy because it does not weigh that much, so if it really is damaged the delivery man must of been trying to damage it

[jono035]

Probably looked valuable and fell out of the back of the van.

[Sollyboy]

Youre lucky its not an Aprilia. If you could actually find a dealership, it would be 16 weeks before they decided to see if the parts would be avaliable within 6 months.

I thought aperillia address this issue a long time ago and went as far as say they will even pull parts off a new bike to fill orders on time , correct me if I am a wrong

[firefighter]

Probably looked valuable and fell out of the back of the van.

I reacon they're passing the buck and forgot to order it........

"dropped it and bent it.....???!!!" Yeah right.

For starters it would have been wrapped in more than just paper...... and geez was it dropped off a bridge or something?!

I'd have called bullshit on that one.

[jono035]

I reacon they're passing the buck and forgot to order it........

"dropped it and bent it.....???!!!" Yeah right.

For starters it would have been wrapped in more than just paper...... and geez was it dropped off a bridge or something?!

I'd have called bullshit on that one.

Yeah, that's probably more likely. I've had some weird stuff go missing in the post but a swing arm?!

Could have ordered one for the wrong model and are trying to pass the buck?

[Donor]

ok

Aaaaaand that's about as much as I read...

But based on what others have said, there there, life is seldom fair and good things come to those that wait.

...that should about cover it.

[Dare]

Aaaaaand that's about as much as I read...

But based on what others have said
So you read everyone elses post? Interesting.. :innocent:

Find it highly unlikely the swingarm would get damaged in a drop, it's not exactly a crystal vase we are talking about here...

[Aaron_newrider]

We order 200KG printers from factory in China and they arrive within 3-weeks..... can't take 5-weeks for a swing arm mate - im sure there is a "reasonable period of time" clause in your insurance cover for repair or something?

[Robert Taylor]

ok i know its not the motorbike shops fault but I binned on ma bike 16 weeks ago and the insurance looked at it and said yes they will cover it, so far so good, and then the bike shop started getting the parts in and replacing fixing etc, allgood there, so after 5 weeks i rang the bike shop to see how they were getting on, i was really starting to miss my bike by then, and they said they were just waiting on my swing arm it was on factory back order, so i waited and waited and then i rang them after another 5 weeks and they said that it had just arrived but the curier and droped it on its end between auckland and hamilton, so they had to get another one but it was going to be flown out, so angry but accepting i waited and waited and just rang again to find out where the new swing arm is and ohh what do you know its on fricken factory back order again and could be another 5 weeks, arrrrrrggggg so i have no bike at the moment which means no transport as its my main form of transport, so i am getting really annoyed and as far as i know there is crap all that i can do, except maybe ring kawasaki and complain and get no where.


Factory backorder means its waiting to be made and the bike manufacturer is out of stock. Production runs are scheduled when they are scheduled and its also about materials procurement. Last year we were waiting for a new Ohlins product and the delay ran to 6 months, simply because Ohlins couldnt source the raw material. There are many things like that that are unavoidable.
For the second incident blame the courier company, a lot of these idiots seemingly delight in how far they can throw packages.

[98tls]

ok i know its not the motorbike shops fault but I binned on ma bike 16 weeks ago and the insurance looked at it and said yes they will cover it, so far so good, and then the bike shop started getting the parts in and replacing fixing etc, allgood there, so after 5 weeks i rang the bike shop to see how they were getting on, i was really starting to miss my bike by then, and they said they were just waiting on my swing arm it was on factory back order, so i waited and waited and then i rang them after another 5 weeks and they said that it had just arrived but the curier and droped it on its end between auckland and hamilton, so they had to get another one but it was going to be flown out, so angry but accepting i waited and waited and just rang again to find out where the new swing arm is and ohh what do you know its on fricken factory back order again and could be another 5 weeks, arrrrrrggggg so i have no bike at the moment which means no transport as its my main form of transport, so i am getting really annoyed and as far as i know there is crap all that i can do, except maybe ring kawasaki and complain and get no where. Seems a little (ok a lot) strange to me,the exact model hasnt been mentioned but out of interest was the swingarm changed from the 08 model?Call me cynical but i doubt this has anything to with the factory not having a swingarm to send.Not to mention that i would imagine it had plenty of packing round it,cant imagine that simply dropping it would harm anything or even mark it.

[TOTO]

cost of swingarm = $19 USD

Shipping to australia (I asssume NZ will be similar price) = $90 USD

Total = ~$109 USD = ~ $172.40 NZD

here is the link - http://cgi.ebay.com/ebaymotors/K12-Kawasaki-Ninja-250-EX-2007-07-Swingarm-Swing-arm_W0QQcmdZViewItemQQ_trkparmsZ65Q3a12Q7c66Q3a2Q7 c39Q3a1Q7c72Q3a1205Q7c293Q3a1Q7c294Q3a50QQ_trksidZ p3286Q2ec0Q2em14QQhashZitem20ac459c0eQQitemZ140329 196558QQptZMotorcyclesQ5fPartsQ5fAccessories


problem solved !

p.s. All the stuff I have bought from the US on Ebay has arrived within 4-5 days. I can see you riding the twisties in 10 days mate :niceone:

[The Eliminator]

That wud P--s me off no end , I've been looking Worldwide on the net
for the last Month for a Fuse box LHS cover for my ZL & No Joy . Missed one on Ebay US 3 weeks ago for $10 US . Dam . But I'll keep lookin . One Day .
Hey Any spot one hangin anywhere , let me Know eh .

Voooooommmmmmm

Later Dudes .

[The Eliminator]

That wud P--s me off no end , I've been looking Worldwide on the net
for the last Month for a Fuse box LHS cover for my ZL & No Joy . Missed one on Ebay US 3 weeks ago for $10 US . Dam . But I'll keep lookin . One Day .
Hey Any spot one hangin anywhere , let me Know eh .

Voooooommmmmmm

Later Dudes .[Help is only a Skid Away]

[sidecar bob]

I thought aperillia address this issue a long time ago and went as far as say they will even pull parts off a new bike to fill orders on time , correct me if I am a wrong

aperillia may have sorted their shit out, but Aprillia havent yet.

[cambridgedan]

Seems a little (ok a lot) strange to me,the exact model hasnt been mentioned but out of interest was the swingarm changed from the 08 model?Call me cynical but i doubt this has anything to with the factory not having a swingarm to send.Not to mention that i would imagine it had plenty of packing round it,cant imagine that simply dropping it would harm anything or even mark it.

not sure if the swing arm was changed its a 2009 Kawasaki Ninja 250 :D

[steve_t]

not sure if the swing arm was changed its a 2009 Kawasaki Ninja 250 :D

The chick in the bike shop told me the only difference between 08 and 09 is that the 09 has cheaper, lower grade tyres. Not sure if it's true... but that's what she said

[cambridgedan]

The chick in the bike shop told me the only difference between 08 and 09 is that the 09 has cheaper, lower grade tyres. Not sure if it's true... but that's what she said

yea thats all i know except i had the Dunlop tires from the 08 one put on :D

[Conquiztador]

The solutions to your problem are all here in this thread. And we could even provide you with advise re better insurance companies, better places to take the bike to be fixed next time you crash and how not to crash...

But are you taking any of this in or are you just seeking attention?

What have you done as a result of this thread to sort the issue?

[imdying]

The law (CGA) states that parts must be reasonably available for goods sold to consumers in New Zealand.

Is 16 weeks 'reasonably available' for the swingarm on a 2009 common mass produced motorcycle? Not really. It's a case for the disputes tribunal... I mean, it's costing you in alternative transport arrangements isn't it?

[cambridgedan]

The solutions to your problem are all here in this thread. And we could even provide you with advise re better insurance companies, better places to take the bike to be fixed next time you crash and how not to crash...

But are you taking any of this in or are you just seeking attention?

What have you done as a result of this thread to sort the issue?

i am learning in fact this has been good, where would you take your bike to get fixed in the Waikato/BOP Region

[phoenixgtr]

aperillia may have sorted their shit out, but Aprillia havent yet.

If you're going to take the piss at least get it right. It's Aprilia, not Aprillia. ONLY 1 L!!

As you were

[MDR2]

is there a clause in the insurance contract where they will sort you out with transport till yours is fixed?

probably not, but if they did and it was costing them 100's a day for a rental car boy would they put the pressure on... or may be they would have written the bike off already.

[cambridgedan]

is there a clause in the insurance contract where they will sort you out with transport till yours is fixed?

probably not, but if they did and it was costing them 100's a day for a rental car boy would they put the pressure on... or may be they would have written the bike off already.

sadly not ive been looking all over it, and im starting to get annoyed

[TOTO]

i posted you the solution. clearly you are just keen on having a winge instead of doing something about it.

[cs363]

Have you checked availability of this part with another dealer elsewhere that has the same franchise?

This may be a simple case of buck passing as others have mentioned regarding failing to order etc., or maybe even that the bike shop is on credit hold with the supplier and is just feeding you a line of BS.
Not saying that's the case, but it has been known to happen.

I also think it's highly unlikely though not impossible, that couriers damaged something as substantial as a swingarm.

Assuming this is a Kawasaki, I recently ordered some ZX14 fairing panels through MR Motorcycles and they weren't much more than a couple of weeks ex-Japan. The packaging ex-Kawasaki and the dealer was very protective....

[cambridgedan]

i posted you the solution. clearly you are just keen on having a winge instead of doing something about it.

a solution well it was one possibility and i might do that im just doing other things first like looking into the problem and finding out if the bike shop is telling the truth.

[cambridgedan]

Have you checked availability of this part with another dealer elsewhere that has the same franchise?


yea i did that yesterday and im just waiting for a call back, :D

[peasea]

I quickly scanned this thread and thought "bummer, bad news about the bin etc, looks like a wait for bits etc" and then looked at the mode of transport. Was this a 2009 bike that was damaged? If so, who the fuck would buy one if you can't get bits for it?

You can bits for a 1969 Triumph T150 Trident quicker than that.

That seriously sucks and it sounds like a) you're getting the run-around something fierce or b)it's a lesson in what NOT to buy bike-wise.

[cs363]

yea i did that yesterday and im just waiting for a call back, :D

Hmm...I await the outcome of that call with interest! :D

[cambridgedan]

Hmm...I await the outcome of that call with interest! :D

hehe so do i, i just hope that the bike shop isnt lying :bash:

[cs363]

hehe so do i, i just hope that the bike shop isnt lying :bash:

Yeah, that would really suck - but on the upside at least you know where you are with them after that! There's plenty of good dealers like MR Motorcycles who are only to happy to mail/phone/email order parts etc for you though, that's the beauty of this modern age - much more choice! :)

[RnB Fan]

Make more noise. Seriously I had a similar problem some time ago sourcing a new set of handlebars. After a seriously long wait I phoned the insurance company and asked if it was okay with them if the bike shop conducting the repairs put on a set of aftermarket bars until the "proper" ones arrived. Literally ten minutes later the insurance company and the bike shop had sourced the correct bars and I had the bike back one day later.

[cambridgedan]

i finally heard back from kawasaki in auckland and my swing arm looks like it was run over or somthink so now i have to wait for the other one which they said should be in hamilton within 7 weeks :crybaby: so im going to see if in the mean time i can get the original swing arm straightened and put on until the new one arrives, because stuffed if im waiting another 7 weeks, that would be a total of 24 or 25 weeks all up :(

[ZK-Awesome]

I agree with Toto, ya sure you can't find one from a wreckers?

[cambridgedan]

yea had a look and no such luck, but the insurance company is going to ring and talk to the couriers insurance and get them to sort me out a bike untill i get mine back, so i have a feeling that will cost someone alot of money at 200 a day or how ever much it is, over 7 or 8 weeks that could cost them the price of another bike lol, i would be happy to just take the cash in that case lol

[cambridgedan]

just got the latest news, there is nothing that i can do apparently according to my insurance company but i have to wait 7 to 8 weeks for the swing arm to come in, and boy if the couriers f**K it up again i am going to loose it, its just stupid it shouldn't take so long for one part, bloody insurance company needs to cough up some cash i think because i should be on my bike at the moment