Gubb
16th July 2009, 21:55
Absolute cocksnorters. Last week my Fiancee went in to buy some tickets for the Film Festival. She had all the movies and times written out on a bit of paper, and handed them over the kiosk to the staff there. The staff member asked for her details which were spelt out letter by letter as the Ticketek staff member wasn't particularly fluent in English. When the tickets and recepit were spat out, our address was incorrect, and her name was spelt out in such a way it could have been deemed offensive (At least it was to her).
She heads home, and when I get home, we look at the tickets, and they've given us the wrong session times for one of them. It directly clashed with one of the other ones she bought."No Biggie" I thought, just head back in, tell them they've printed the wrong tickets, and get them to swap them to a correct session time. No such luck. When she went back in, she asked for them to be swapped, when she was told, by the same staff member, that it was her fault because she didn't give her the correct times, even though she handed them over on a clearly written piece of paper. After asking for a simple exchange, she was told that she would need to send an e-mail to Ticketek, and they could get back to us in a week or so.
No such luck cunt-rags. The movie was showing well before then. She ended up buying another set of tickets for the right movie, and walking out in disgust. When I got home, she told me what happens. I dropped my trousers, whipped off my undies, put my pants back on, and hiked up my gruts. Time to attack this Gubb-style. I was appalled that they essentially told her to shove off over a $30 difference that was due to their own staff members laziness and inability to read.
I walked into the kiosk office with the tickets, and receipts in hand today, explained the situation, and asked for them to refund the $30 as we could no longer exchange because we couldn't wait for the reply of Ticketek to pull their finger out of their arse. They told me I would need to send Ticketek an e-mail explaining the situation, essentially beg for a Refund, for their fuck-up, and come into again, at my own expense (bear in mind, this was already the second uneccessary trip into town to sort their shit out), and hope they call me back soon. No fuckin' chance I was swallowing that horseshit. I asked to speak to their supervisor, the thick-twat that was encompassing the desk spurted out between her jowels that it wouldn't happen, and I would need to send an e-mail.
I started to make a scene (I have awesome tantrums), and she eventually told me where their support office is, just around the corner. Why fuck around sending an e-mail when I can walk 100m and sort it out in person I thought, before I realised that the only reason she wouyld have walked 100m is for another deep-fried Mars bar salad.
Explained the same situation to the guy at the next counter. He sounded apologetic, said that if I wanted to write a message he would pass it on to the people upstairs. I asked if they could come down and talk to me, no chance apparently. I started getting angry again, and after explaining the situation for the 4th time, he phoned upstairs again, and someone came down.
Same story, explain their fuckups, explain how it's their fault, and ask for my measley $30 back. "Oh, we can't do that, you'll need to put a request in writing". Fuck that. Her Supervisor comes down, swipes his eftpos card, and bam! in it goes into my account.
3 Visits to Ticketek. 45 minutes of my time fighting the arrogant fuck-holes about their own mistakes which they tried to pawn off on my Fiancee. I haven't been this fucked off since the Vodafone incident (http://www.kiwibiker.co.nz/forums/showthread.php?t=92279&highlight=vodafone).
After that, I went and spent $24 of the $30 on a dozen. Victory never tasted so good.
She heads home, and when I get home, we look at the tickets, and they've given us the wrong session times for one of them. It directly clashed with one of the other ones she bought."No Biggie" I thought, just head back in, tell them they've printed the wrong tickets, and get them to swap them to a correct session time. No such luck. When she went back in, she asked for them to be swapped, when she was told, by the same staff member, that it was her fault because she didn't give her the correct times, even though she handed them over on a clearly written piece of paper. After asking for a simple exchange, she was told that she would need to send an e-mail to Ticketek, and they could get back to us in a week or so.
No such luck cunt-rags. The movie was showing well before then. She ended up buying another set of tickets for the right movie, and walking out in disgust. When I got home, she told me what happens. I dropped my trousers, whipped off my undies, put my pants back on, and hiked up my gruts. Time to attack this Gubb-style. I was appalled that they essentially told her to shove off over a $30 difference that was due to their own staff members laziness and inability to read.
I walked into the kiosk office with the tickets, and receipts in hand today, explained the situation, and asked for them to refund the $30 as we could no longer exchange because we couldn't wait for the reply of Ticketek to pull their finger out of their arse. They told me I would need to send Ticketek an e-mail explaining the situation, essentially beg for a Refund, for their fuck-up, and come into again, at my own expense (bear in mind, this was already the second uneccessary trip into town to sort their shit out), and hope they call me back soon. No fuckin' chance I was swallowing that horseshit. I asked to speak to their supervisor, the thick-twat that was encompassing the desk spurted out between her jowels that it wouldn't happen, and I would need to send an e-mail.
I started to make a scene (I have awesome tantrums), and she eventually told me where their support office is, just around the corner. Why fuck around sending an e-mail when I can walk 100m and sort it out in person I thought, before I realised that the only reason she wouyld have walked 100m is for another deep-fried Mars bar salad.
Explained the same situation to the guy at the next counter. He sounded apologetic, said that if I wanted to write a message he would pass it on to the people upstairs. I asked if they could come down and talk to me, no chance apparently. I started getting angry again, and after explaining the situation for the 4th time, he phoned upstairs again, and someone came down.
Same story, explain their fuckups, explain how it's their fault, and ask for my measley $30 back. "Oh, we can't do that, you'll need to put a request in writing". Fuck that. Her Supervisor comes down, swipes his eftpos card, and bam! in it goes into my account.
3 Visits to Ticketek. 45 minutes of my time fighting the arrogant fuck-holes about their own mistakes which they tried to pawn off on my Fiancee. I haven't been this fucked off since the Vodafone incident (http://www.kiwibiker.co.nz/forums/showthread.php?t=92279&highlight=vodafone).
After that, I went and spent $24 of the $30 on a dozen. Victory never tasted so good.