Cycletreads should come up with the goods

[prettybillie]

Hi All

Cycle Treads had really screwed up their internet shopping page - advertising One Piece Leather Suits for $64.35. After being nice enough to tell them about it, they still didn't change is after a week. So I thought well then I am going to order one. However, now they won't return my calls or emails...even after to following email:

The advertisement still says $64.35….I’ve been in touch with the Department of Consumer Affairs and if you don’t sell me this suit at the price it has been advertised for at least 3 days I can take a claim under the Fair Trading Act which could see Cycle Treads up for a $200,000 fine. As it has been advertised for at least 3 days and it has been brought to the attention of Cycle Treads and not been changed, a trader who continues to display prices which are much lower than the actual price at which they are willing to sell are committing an offence under the Fair Trading Act. This is because they are misleading consumers about the true cost of goods.

Check out the ad in the attached document - this is a direct screen dump off their website. Surely if they advertise it for that - I should be able to purchase it for that!!!!!

[pzkpfw]

Surely if they advertise it for that - I should be able to purchase it for that!!!!!

Normally I'd say no, you are just taking unfair advantage of their honest mistake. (I think they have legal protection for this, too).

But if you've told them about it, and they've not fixed it for three days, well, geez....

---

(And somebody tell Wellington Motorcycles they don't mean "tenant" on their home page.)

[Sidewinder]

Hi All

Cycle Treads had really screwed up their internet shopping page - advertising One Piece Leather Suits for $64.35. After being nice enough to tell them about it, they still didn't change is after a week. So I thought well then I am going to order one. However, now they won't return my calls or emails...even after to following email:

The advertisement still says $64.35….I’ve been in touch with the Department of Consumer Affairs and if you don’t sell me this suit at the price it has been advertised for at least 3 days I can take a claim under the Fair Trading Act which could see Cycle Treads up for a $200,000 fine. As it has been advertised for at least 3 days and it has been brought to the attention of Cycle Treads and not been changed, a trader who continues to display prices which are much lower than the actual price at which they are willing to sell are committing an offence under the Fair Trading Act. This is because they are misleading consumers about the true cost of goods.

Check out the ad in the attached document - this is a direct screen dump off their website. Surely if they advertise it for that - I should be able to purchase it for that!!!!!

can you not read??
thats the price for knee sliders lol
:doh:

http://www.cycletreads.co.nz/products/446-leather_gear_for_women/2939-ixon_anthemion_womens_leather.aspx

[prettybillie]

Normally I'd say no, you are just taking unfair advantage of their honest mistake. (I think they have legal protection for this, too).

But if you've told them about it, and they've not fixed it for three days, well, geez....

---

(And somebody tell Wellington Motorcycles they don't mean "tenant" on their home page.)

This is from the Department of Consumer Affairs:

Pricing errors
Displayed price incorrect
Traders do not have to sell goods at the displayed price. If the price is a mistake, a trader can refuse a consumer's offer to buy goods at the price on the tag.

eg Mona sees a sweatshirt in her favourite shop. The price tag says $30. When Mona takes the sweatshirt up to the counter to buy it, the shop realises the price tag is a mistake. The correct price is $75. The shop refuses to sell Mona the sweatshirt for $30. The shop can refuse to accept Mona's offer to buy the sweatshirt for $30.

However, a trader who continues to display prices which are much lower than the actual price at which they are willing to sell may be committing an offence under the Fair Trading Act. This is because they are misleading consumers about the true cost of goods.

[prettybillie]

can you not read??
thats the price for knee sliders lol
:doh:

http://www.cycletreads.co.nz/products/446-leather_gear_for_women/2939-ixon_anthemion_womens_leather.aspx

Can you not read? Did you read the advertisment?

The advertisement clearly says: Ixon Anthemion Women's Leather Suit - $64.35

It doesn't say: Ixon Anthemion Women's Leather Suit Kneesliders - $64.35

[Sidewinder]

Did you read the advertisment?

The advertisement clearly says: Ixon Anthemion Women's Leather Suit - $64.35

It doesn't say: Ixon Anthemion Women's Leather Suit Kneesliders - $64.35

um i cant see that atm. not seen my link?

[sleemanj]

Hi All

Cycle Treads had really screwed up their internet shopping page - advertising One Piece Leather Suits for $64.35. After being nice enough to tell them about it, they still didn't change is after a week. So I thought well then I am going to order one. However, now they won't return my calls or emails...even after to following email:


You can't force them to sell to you as far as I am aware, a business can choose who to serve and not (with the exceptions of certain discriminatory practices of course). And the website doesn't actually allow you to add a suit to your order for that price.

However, that initial advertisement is clearly misleading, the suit is not available for that price. Although it's also probably a programming error on the site (showing the lowest price for the group of products, not expecting the products to be completely different) and not intentional.

In short, no you won't get to buy a suit for $64.35, you might be able to drop them in it for misleading advertising, but more likely they'd just be told to fix the bug.

[Taz]

I'm still waiting for a tyre I purchased online 2 years ago. Still haven't heard back.

What do you expect - It's Cycletreads.

[Sidewinder]

yea but ad differnt now tho

[Quasievil]

I would have thought that was expensive actually :whistle:

[kave]

You can't force them to sell to you as far as I am aware, a business can choose who to serve and not
But if you place the order over the internet and they take they payment by credit card, on would then assume that they have entered into a contract with you and would be required to supply the goods. I would suggest that if you have paid and they have accepted your payment then you should be able to demand the goods as opposed to just receiving a refund.

[prettybillie]

I would have thought that was expensive actually :whistle:

Mwahahahahahahaha noice one!

[Taz]

I would have thought that was expensive actually :whistle:

You gotta pay for quality. You know that.

[Devil]

But if you place the order over the internet and they take they payment by credit card, on would then assume that they have entered into a contract with you and would be required to supply the goods. I would suggest that if you have paid and they have accepted your payment then you should be able to demand the goods as opposed to just receiving a refund.

But you cant actually order it off the page with the bung price. You have to click on it which show's all the prices, then you can order it...

[imdying]

lol... I'm not sure that adding bait and switch to their list of crimes is a great defense :lol:

[prettybillie]

lol... I'm not sure that adding bait and switch to their list of crimes is a great defense :lol:

Ahh I'm just bored at work and need something to entertain me ha. The thing that is frustrating me the most is that they won't respond to me. If they called or emailed me saying 'oh dear we have made a mistake here I'm very sorry' then I wouldn't be so annoyed.

[grusomhat]

But you cant actually order it off the page with the bung price. You have to click on it which show's all the prices, then you can order it...

No different than a brick and mortar store adverting in a pamphlet a cheaper price, then finding out you can't actually buy it a that price. The advertisement itself can fall under the "misleading customers" crap. They do have signs in the store though when that happens, admitting the error.

It was obviously a mistake though and pretty obvious to see how it happened. It looks like it wasn't an easy fix as well as instead of changing the code to display the right place, they have just removed it totally. This could be why it took a little longer to fix.

OP: leave the bastards alone. It's not like the misleading ad caused you to drive to their store just to find out that it isn't that cheap.

[jonbuoy]

Ahh I'm just bored at work and need something to entertain me ha. The thing that is frustrating me the most is that they won't respond to me. If they called or emailed me saying 'oh dear we have made a mistake here I'm very sorry' then I wouldn't be so annoyed.

Almost as daft as telling us that Competenz clearly don't have enough work to keep you busy. They maybe at the mercy of thier webmaster - give them a break.

[prettybillie]

Almost as daft as telling us that Competenz clearly don't have enough work to keep you busy.

Oh we are hugely busy at work - the thing with my role is that it is cyclical and I am in a down period at the moment. Don't worry in a couple of weeks I'll be at a high point and the 15 hour days 6/7 days a week will come out so I won't have time to talk shit here, so just getting it out of the way!

[tigertim20]

you contacted them so they were aware, they didnt change the price, fuck them, make them supply it. if youve ordered it, they should supply at that price.
a guy I used to knock around with had a similar thing when buying mags for his car, went into the shop, mags advertised instore at $199. sweet, he thought, returned the next day and said I will take those, guy says ok, thats 2k. you see where the mistake was made.
My friend argued it, manager told him to fuck off. Came back the next day with printouts of consumer gaurantees act.
He got his 2k mags for $200.
In this case you were honest enough to tell them. I would go in and be a prick about it. they didnt change it, they must be happy with that price, so they should supply it.

[Virago]

...However, now they won't return my calls or emails...even after to following email...


...The thing that is frustrating me the most is that they won't respond to me...

Have you actually phoned them - or just emailed? Email links on web-sites are notoriously ineffective - it may be that noboby has read your correspondence.

[TOTO]

I don't agree with picking on them just for principles sake Leanne. It is a very busy shop with customers being given all the best service and attention possible. Anyone who hasn't been living under a rock for the last 15 years would know that the Internet is a very relative thing and sometimes websites are not working the way they had been intended to.

I say give them a little slack. If you truly wanted to buy that suit and went and asked politely I'm sure they will give you the best deal possible together with all the attention that a lady would want.

If there is one thing I know about business is that treating others, the way you would like to be treated can provide golden opportunities. And that applies to all parties.

[fergie]

My 2 cents worth.
I don't think cycletreads would intentionally mislead customers, they don't need to,
I have dealt with said company many times in the last 5 years and have always been treated fairly.and been happy with the price and product.

[Swoop]

They do some pretty sharp prices on tyre specials, support bikers immensely and are good to deal with. The staff are knowledgeable and easily approachable.

Shops like that are difficult to find. I'd be trying to say "thanks guys & gals".

[imdying]

Have you actually phoned them - or just emailed? Email links on web-sites are notoriously ineffective - it may be that noboby has read your correspondence.I have to say, that's a terrible way to do business. If you put up a website, and put an email address on it, it's critical that you check those emails! There's an entire generation of people coming into their high discretionary spending years who're quite happy doing all their business via email! Inviting them to contact you thus, and then ignoring them, is incredibly retarded!

[boman]

Have you actually phoned them - or just emailed? Email links on web-sites are notoriously ineffective - it may be that noboby has read your correspondence.

This a sad but very true fact of the interweb. I have communicated with many companies via an e-mail link, and have had very few answers. This applies to NZ companies and overseas ones. One company that I phoned and queried with, said that the person who holds the e-mail account was away. This phone call was 3-4 weeks after the 2 e-mails I sent them. I think that cycltreads Should come to the party on this mistake, especially as the lady has made an effort to tell them of their error.

[vtec]

Yeah have to say, I could tell you were just having a dig at them. From where I'm sitting, they seem to be the best tyre and accessories shop in Auckland, don't know about other cities. They have awesome range in stock, and can nearly always swap 'em while you wait. And I have never found anywhere cheaper either. I think they need to franchise out to other parts of Auckland (cough east auckland cough).

I know I have them as sponsors in my signature, that sponsorship only went so far as discount on a rear tyre which I still haven't used, but they've always done well by me, from the time I was a learner right though to my racing days.

So they had a few technical issues. They have a huge range and the odd oversight is not worth shooting them for. I think they do remarkably well.

[prettybillie]

Have you actually phoned them - or just emailed? Email links on web-sites are notoriously ineffective - it may be that noboby has read your correspondence.

I've phoned and emailed

[Donor]

I would have thought that was expensive actually :whistle:

Yeah...

Hey billie - Quasi will do ya some gears for a fiddy! :dodge:

[Duke girl]

can you not read??
thats the price for knee sliders lol
:doh:

http://www.cycletreads.co.nz/products/446-leather_gear_for_women/2939-ixon_anthemion_womens_leather.aspx

Gee your a Shit Stirrer Sidewinder, What do you do for a real job??????????

[Sidewinder]

Gee your a Shit Stirrer Sidewinder, What do you do for a real job??????????

sit at home atm lol

[prettybillie]

Yeah have to say, I could tell you were just having a dig at them. From where I'm sitting, they seem to be the best tyre and accessories shop in Auckland, don't know about other cities. They have awesome range in stock, and can nearly always swap 'em while you wait. And I have never found anywhere cheaper either. I think they need to franchise out to other parts of Auckland (cough east auckland cough).

I know I have them as sponsors in my signature, that sponsorship only went so far as discount on a rear tyre which I still haven't used, but they've always done well by me, from the time I was a learner right though to my racing days.

So they had a few technical issues. They have a huge range and the odd oversight is not worth shooting them for. I think they do remarkably well.


I do agree with you to a point here. I've usually get really great service at Cycle Treads - however that comes down to the fact that they have a great bunch of people working for them - not the management.

Since writing this thread I have since found out that it is actually the owners of Cycle Treads - Northerns - who run Cycle Treads website and therefore retracked anything that could be perceived as a dig, an apologise for, at Cycle Treads and will be taking it up with Northerns.

[prettybillie]

Yeah...

Hey billie - Quasi will do ya some gears for a fiddy! :dodge:

Already got Quasi gear - IT ROCKS! Check out how good it makes me look on my profile pic hahaha

[Sidewinder]

hey looked at the pic again it has a big minus - infront of the price, could mean its that much off..........