Bloody Vodafone

[Stickchick]

Ok does anyone know what their issue is? I currently receive texts four hours after they had been sent. Sometimes I don't get them for a few days.

I rang Vodafone today only to be told that they know there is a problem and they are working to fix it. So I ask when? The reply.....It's not an easy fix but they are working hard.

I'm getting a little sick and tired of people ringing me thinking that I'm ignoring them. Maybe I am but not the point.

So anyone actually know what is going on and when this problem will be fixed?

[Coldrider]

Are these texts from telecom & 2 degrees phones ?

[boman]

I don't know what their problem is, but I am having the same problem here. Sometimes the texts don't go through at all.

[scracha]

I rang Vodafone today only to be told that they know there is a problem and they are working to fix it. So I ask when? The reply.....It's not an easy fix but they are working hard.


They told me the same thing about umm....3 years ago. Just stop whining and accept it's part of living in a banana republic.

[naphazoline]

Not sure why that is,but their reception sucked where i live too.

So, as much as i hate Telecom,i have changed to them. And that hurts:doh:

[Paul in NZ]

SMS is sent 'best effort'. Regardless of the network sendin a text is not going to always get through a second after you sent it. If you need to be sure - call them, you know, voice, what the network was designed to do :whistle:

[Sidewinder]

yea and calls drop out and shit. yea sometimes you have to turn ya fone off the back on again and ya get a flood of texts, get that on my work fone and my tellecom

[Mully]

I'm getting a little sick and tired of people ringing me thinking that I'm ignoring them. Maybe I am but not the point.

So, the truth comes out!!!!

There is a drama (has been for a few weeks) with Telescum sending to Scodafone (and vice versa). Seems to be quite a delay at times.

[ynot slow]

Got a text from daughter 2.38am on Wednesday morning,was sent from her on Saturday evening,was from her telescum to my vodaphone.And had sent her reply saying "a betta time wud b gd",she got it within 5 minutes,but her phone was off lucky girl,mine is on.

[The Stranger]

SMS is sent 'best effort'. Regardless of the network sendin a text is not going to always get through a second after you sent it. If you need to be sure - call them, you know, voice, what the network was designed to do :whistle:


yea and calls drop out and shit.

Never thought I would say it, but sidewinder is correct, their voice service makes their text service look good. I frequently have to make 3 calls to complete one as the calls drop so frequently. Plus the delays in speach when you can stay connected make conversation difficult.

10yrs ago the mobile service was far superior - that's progress for you I guess.

[Nasty]

.. and I thought I was special .. hehe ... had one sent to me at 9 yesterday morning ... finally got it at 4.01 pm :(:(

[Gremlin]

If you need to be sure - call them, you know, voice, what the network was designed to do :whistle:
Vodafone has tricks for that too.

Phone sits on my desk... suddenly I get a txt... I have a voicemail :pinch: It never rang, now I have to pay to collect the message, then pay for the phone call back to the person...

Cunning vodafone... very cunning :angry2:

[kevfromcoro]

my mobile is vodaphone.. and is shit at the moment
loose txts and calls.
also my lapyop runs off a vodafone mobile stick thing, thats not much better
it does get better or worse in different towns and cities
is telecom any better?

[Dave Lobster]

my mobile is vodaphone.. and is shit at the moment
loose txts and calls.
also my lapyop runs off a vodafone mobile stick thing, thats not much better
it does get better or worse in different towns and cities
is telecom any better?

Yes. My laptop runs with the SIM inside it. Never has a problem. I can't remember the last time I dropped a call... and I never lose text messages.

How many of you are using old shit phones that have probably been dropped every day for the last three years, and are struggling along with a snapped antenna?

[kevfromcoro]

Yes. My laptop runs with the SIM inside it. Never has a problem. I can't remember the last time I dropped a call... and I never lose text messages.

How many of you are using old shit phones that have probably been dropped every day for the last three years, and are struggling along with a snapped antenna?

never thought of that Dave.. i have dropped my fone of 2 story buildings
several times. everthing flys out .. put it back to-gether and it just keeps going.. dropped in a bucket of water once. didnt like that for a few days
but it came right...
so fone shopping.. recomendations and network?

[crazyhorse]

Yes. My laptop runs with the SIM inside it. Never has a problem. I can't remember the last time I dropped a call... and I never lose text messages.



OMG..... you're laptop can make calls???????????? :killingme :rofl:

[Dave Lobster]

OMG..... you're laptop can make calls???????????? :killingme :rofl:

Of course it can. You phone can access the internet too.. Calls is the easiest thing your mobile device can do..

[NZsarge]

Never thought I would say it, but sidewinder is correct, their voice service makes their text service look good. I frequently have to make 3 calls to complete one as the calls drop so frequently. Plus the delays in speach when you can stay connected make conversation difficult.

Maybe that explains the weird conversation I had with my nephew last night then again maybe not, I was in Ashhurst at the time so...

[Mully]

How many of you are using old shit phones that have probably been dropped every day for the last three years, and are struggling along with a snapped antenna?

We replaced out 2 1/2 year old Scodafone work phones with Telescum phones in July - immediately rubbish.

Then they were replaced in September (14th) with XT mobiles from Telescum. They are rubbish too.

[firefighter]

Go with Telecom or 2 Degrees.

Because they have so many customers, and the majority of people now use Vodafone, their network constantly gets overloaded, even on just a weekend, forget any event your attending.

At all events i've been to recently, including The Big Day Out, my mates with thier Vodafone mobiles could'nt get text messages through, but I had no problems with my Telecom, sending or recieving.

Vodafones Network is'nt big enough for it's customer base, so bugger being with them.

Typical of everything N.Z, short sighted and only planning for the now, not the future.

[What?]

The "problem" is that none of the mobile companies ever imagined that so many of their customers would spend all day every day non-stop text-messaging, so the network sometimes gets over-loaded, and the messages are delayed. Sometimes by days.
This is not limited to Vodafone, or NZ for that matter.

[Beemer]

I had a friend ring me one morning and ask why I sent her a text at 3am - I hadn't, I'd actually sent it at 6pm but it hadn't arrived until 3am. Tough luck if it was a text to say "I'm stranded, pick me up!"

I have problems with my phone too, like Gremlin does - and have had all along, even when with Telecom (with TelstraClear now). Phone can be sitting right next to me but it doesn't ring and I'm not on a call, but people calling me get put straight through to the message service. Then I get a beep to say I've got a message and have to ring them back, which costs ME money.

Sometimes I get the "message cannot be sent" error message but I have no idea if it's a problem with my phone or the one I am trying to send a text to.

I don't recall any problems like this when I first had a mobile phone (okay, no texting in those days) back in 1994. And the phone was better quality and had better ring tones!

[cheese]

The thing is that you have kids sending 500 texts a day instead of a 30second phone call. So that BS loads up the network and you get delays. SMS is not a priority service.

[Naki Rat]

Anybody else had problems with a Vodafone cellphone with capability to update time setting for NZ Daylight saving time not doing so because Vodafone have a different date set for the start/finish of NZ DST? Last year they were weeks out of step and I'm guessing they will be again this year :angry2:

Ran it past Vodafone a couple of days ago with no success and a stream of BS excuses so essentially I've just turned off that feature and have changed the clock manually. Ain't captive customer bases great :mad::mad::mad:

[Naki Rat]

The thing is that you have kids sending 500 texts a day instead of a 30second phone call. So that BS loads up the network and you get delays. SMS is not a priority service.

Somebody with a better knowledge of this will soon be along but from what I understand SMS are sent on a carrier signal which has limited capability (text character limit) and are given a lower priority to the original data purpose for the signal (SMS delays).
If it's worth communicating then I make a call. SMS is just for junk communication.

[Gremlin]

How many of you are using old shit phones that have probably been dropped every day for the last three years, and are struggling along with a snapped antenna?
1.5 yo Nokia E71... hardly a shit phone. Reception can be so good, I can be going up big lifts in Auckland CBD and maintain a connection. Even my previous phone, the E61 couldn't do that.

Anybody else had problems with a Vodafone cellphone with capability to update time setting for NZ Daylight saving time not doing so because Vodafone have a different date set for the start/finish of NZ DST? Last year they were weeks out of step and I'm guessing they will be again this year :angry2:
Full credit to Vodafone here, my Nokia flipped over at the correct time, no problem.

[PirateJafa]

Vodafone has tricks for that too.

Phone sits on my desk... suddenly I get a txt... I have a voicemail :pinch: It never rang, now I have to pay to collect the message, then pay for the phone call back to the person...

Cunning vodafone... very cunning :angry2:

I solved that problem by recording my voicemail message as "I refuse to listen to any voicemail messages that are left for me. If I'm not answering, send me a text message or expect no reply."

Problem solved.

[GSXRjohn]

Ok does anyone know what their issue is? I currently receive texts four hours after they had been sent. Sometimes I don't get them for a few days.

I rang Vodafone today only to be told that they know there is a problem and they are working to fix it. So I ask when? The reply.....It's not an easy fix but they are working hard.

I'm getting a little sick and tired of people ringing me thinking that I'm ignoring them. Maybe I am but not the point.

So anyone actually know what is going on and when this problem will be fixed?

Telecom NZ SMS network got a fault on it last sunday afternoon and issue was resloved by Telecom NZ early Wednesday Morning

The Vodafone network can only deliver the SMS once they reach our network I can %100 confirm issue was not on the Vodafone NZ network

Thanks John

[Gremlin]

I solved that problem by recording my voicemail message as "I refuse to listen to any voicemail messages that are left for me. If I'm not answering, send me a text message or expect no reply."

Problem solved.
My boss would shoot me if I had that... Clients need to get hold of me... I always pick up messages.

Bloody annoying having to ring an Australian landline from my mobile tho... :mellow:

[GSXRjohn]

Anybody else had problems with a Vodafone cellphone with capability to update time setting for NZ Daylight saving time not doing so because Vodafone have a different date set for the start/finish of NZ DST? Last year they were weeks out of step and I'm guessing they will be again this year :angry2:

Ran it past Vodafone a couple of days ago with no success and a stream of BS excuses so essentially I've just turned off that feature and have changed the clock manually. Ain't captive customer bases great :mad::mad::mad:

Auto time update is not enabled on the network as we only have one time zone in NZ and handsets take care of DST these days, Check you have the latest software / firmware on your device for the latest DST settings

Just cause a phone has a feature built in by the like of Nokia, SE, Samsung does not mean the carrier to support it

John

[GSXRjohn]

Full credit to Vodafone here, my Nokia flipped over at the correct time, no problem.

DST is built into your phone calendar not the network the network did nothing to change the time on your phone

[GSXRjohn]

The thing is that you have kids sending 500 texts a day instead of a 30second phone call. So that BS loads up the network and you get delays. SMS is not a priority service.

The 2 SMSR's on the Vodafone NZ network have plenty of capacity for now and the future this is monitored very close

[Road Guardian]

Does anyone still know what the story is with the network/networks, have they solved the issues, cause it is bloody fustrating when your work relies on you receiving information in a timly manner!!.

[GSXRjohn]

Does anyone still know what the story is with the network/networks, have they solved the issues, cause it is bloody fustrating when your work relies on you receiving information in a timly manner!!.

Have you read the thread??

This question is already answered

[Gremlin]

DST is built into your phone calendar not the network the network did nothing to change the time on your phone
ah, that would explain why it works then :lol:

Still got plenty of spare capacity on direct.vodafone.net.nz I hope? :sunny:

[GSXRjohn]

Still got plenty of spare capacity on direct.vodafone.net.nz I hope?

All public APNs are monitored as well

There is not much difference between direct.vodafone.net.nz and www.vodafone.net.nz APN now

John

[Gremlin]

Had too many issues syncing exchange server emails over www, and switched to web, until you ran out of IP addresses :shit:

Support was onto it that time tho, and gave me direct.

[Road Guardian]

Have you read the thread??

Ah yes I have read this thread

It appears that the original subject is on the delays of txt messages on the Vodafone network and how it is effecting a group of users.

For some reason the thread has gone onto DLS time, and other stuff.

I am simply after a update to the current problem, but it now appears that it is now fixed.

[scracha]

Sometimes by days.
This is not limited to Vodafone, or NZ for that matter.
Well NZ is the only country I've been to where this has been a problem? The text delays thing isn't a one-off. I got so farked off with coverage being worse than ever that I rung up Vodafone to see if something could be done. I got charged a $1 for the privalege of telling them their network wasn't up to scratch. I then got told it was being escalated. I asked for a case number but was told I could ring back and just tell them my mobile number (obviously paying another $1). I haven't heard anything. The reception here is just as $hit.

Vodafone customer service is quite frankly appalling. As much as it pains me to say it, Telescum have came on leaps and bounds over the last couple of years whereas Vodyphoney seem to have gotten worse.

[jrandom]

I'm getting a little sick and tired of people ringing me thinking that I'm ignoring them. Maybe I am but not the point.

:killingme

[p.dath]

Anybody else had problems with a Vodafone cellphone with capability to update time setting for NZ Daylight saving time not doing so because Vodafone have a different date set for the start/finish of NZ DST?

Vodafone don't have network time enable, so it's up to your phone weather it can handle daylight savings or not - rather like your watch.

[p.dath]

I solved that problem by recording my voicemail message as "I refuse to listen to any voicemail messages that are left for me. If I'm not answering, send me a text message or expect no reply."

Problem solved.

I turned my voicemail off altogether.

[p.dath]

I've been a Vodafone customer for a very long time, and have only found the reliability to be good.

I have no problems getting TXTs to and from other Vodafone users. I have about 500 phone numbers in my contacts lists, and the vast majority are Vodafone users. I don't know what it is like getting TXTs from the Telecom network.
I also have no problems getting TXTs from overseas contacts (mostly Australia and the UK).

I used Vodafone's 3G service quite a lot as well. It works good where I live, but I live in a built up area. It can be a bit patchy in some places - but I accept that being a mobile data service it's not going to be perfect everywhere.
I do find their new 900Mhz network worse than the older 2100Mhz network. I don't understand why, but I make sure not to use any of the newer hardware (as that hardware will also use the 900Mhz signal - even if the signal is worse than the 2100Mhz signal - hope they change that sometime).

I use my Vodafone mobile heavily for voice at work. I rarely suffer dropped calls or have any issues with call quality.

There are going to be places in NZ where Telecom has better coverage, and others where Vodafone is better.


But for my money, Vodafone offers a good service that I find reliable, and I'd happily recommend them to others as a result.

[Naki Rat]

Vodafone don't have network time enable, so it's up to your phone whether it can handle daylight savings or not - rather like your watch.

Not quite cowboy. Watches don't have microprocessors of the same capability of your average cellphone. Incidentally my cellphone (Motorola K3) has decided that NZ DST started last night so has put the time forward another hour with an onscreen meassage alluding to Vodafone :angry2:

And the phone was supplied by Vodafone as a replacement under PhoneInsure so I would assume it had current programming installed but I have no intentions to pursue the matter via #777 and spend another 30+ minutes trying to communicate with people speaking Chinglish :angry2::2guns:

[YellowDog]

I've been a Vodafone customer for a very long time, and have only found the reliability to be good.

I have no problems getting TXTs to and from other Vodafone users. I have about 500 phone numbers in my contacts lists, and the vast majority are Vodafone users. I don't know what it is like getting TXTs from the Telecom network.
I also have no problems getting TXTs from overseas contacts (mostly Australia and the UK).

I used Vodafone's 3G service quite a lot as well. It works good where I live, but I live in a built up area. It can be a bit patchy in some places - but I accept that being a mobile data service it's not going to be perfect everywhere.
I do find their new 900Mhz network worse than the older 2100Mhz network. I don't understand why, but I make sure not to use any of the newer hardware (as that hardware will also use the 900Mhz signal - even if the signal is worse than the 2100Mhz signal - hope they change that sometime).

I use my Vodafone mobile heavily for voice at work. I rarely suffer dropped calls or have any issues with call quality.

There are going to be places in NZ where Telecom has better coverage, and others where Vodafone is better.


But for my money, Vodafone offers a good service that I find reliable, and I'd happily recommend them to others as a result.
Erm..... Do you work for VooDooFone then ?

If you don't then you should!

Surely the TXT problem is purely down to bottlenecks cause by lack of capacity buring busy times?

If I remeber rightly, they have ran out of Datacentre space and need more to house more kit.

Vodafone NZ is quite a flagship for the rest of the world and is the most profitable contributor (per capita) putting in over 1% (pretty impressive). Even the Aussies look up to VF-NZ (even more impressive).

[Naki Rat]

It seems that this thread has woken up the Vodafone 'plants' so may be the best place to raise questions about network issues also.

New Plymouth's 'Merrilands' suburb is probably the most affluent and rapidly growing areas of the city but has dismal to non-existant Vodafone coverage. Does Vodafone have any plans for a transmitter/repeater for this area in the forseeable future?
I don't live in Merrilands but as it is <4km away (line of sight) it would correct the situation of our Vodafone coverage, including Homebox, being reliant on the NP power station chimney >12km away which understandably is prone to dropout.