Quasi service?

[FastBikeGear]

I and a mate went to visit Quasi to purchase some gear earlier this year.

I told him I was looking for some leather gear that I could use on the road and for the oaccassional track day. Bret made a big thing about not buying separate pants and jackets as they don't always match up.

I tried on a jacket which I really liked and Bret recommended some pants to go with it which I tried on separately and decided to purchase. I said I would like to try them on both together and when I did we discovered that the zip on the pants went one way and the zip on the jacket went the other way. Without missing a beat he said that he would get his mother in law who was a seamstress to replace the zip in the jacket. I suggested that he also give her a pair of pants at the same time so that she could match the zips.

I paid for both the pants and jackets and took the pair of pants with me and he said he would post me the jacket which arrived a week later. Imagine my surprise when I discovered that the zip in the jacket was four inches shorter than the one in the pants! When I complained he first said it was not a big deal even though the jacket was twisted around several inches. I think he expected me to live with it like that. I insisted that it was pretty uncomfortable to wear and he said to take it to Kerry at MBW and get it fixed and he would pay half the cost (I thought only offering to pay half the price was pretty rotten) Kerry did a great job of replacing the zip for me and I happily paid her bill.

I sent Quasi an email telling him how much the repair cost ($125.00) and never heard back. I rang him several times and eventually when I got hold of him on the phone he needed a copy of the receipt. Fair enough I thought and I sent him the receipt and again never heard back from him. By this time I was getting pretty annoyed with the poor response and the service and of course I got more annoyed that he had only offered to pay half of the bill. I then phoned him several times and eventually I got hold of him and he again offered to pay half which I said I thought was unacceptable. While I am pleased with the quality of the pants and jacket I don't believe under the circumstances and with all the stuffing around I got good value for money. I can't imagine what these kinds of antics cost his business. To this date I have never received a cent of reimbursement from Quasi and would never do business with the rogue again.

I don't believe it would be fair for me to hide behind my forum name. For the record my name is Liam Venter and my phone number is 0275 985 266.

[vindy500]

venter's having a vent?

[Quasievil]

Dude, we still dont have your account number to put the money in do we, I asked you for it after we received your note email quasimoto@ihug.co.nz


enter Mr Piston.........................

[huff3r]

Is it just me that finds it odd that whenever one of these threads pops up Quasi changes his original post after a short time to reflect? Just wondering if anyone else noticed... I for one am a little put off to be honest..

[Quasievil]

Is it just me that finds it odd that whenever one of these threads pops up Quasi changes his original post after a short time to reflect? Just wondering if anyone else noticed... I for one am a little put off to be honest..

Yes , first reaction is angry, then I breath, then I settle down, then I re write.

ok?

[ital916]

Many gear manufacturers lately have changed zip suppliers and as such the designs have changed. I recommend you get some adapters made up if there are discrepancies in the designs.

At work, the rev it gear has changed zip designs. We supply adapters with all purchases when required. Works like a charm and even gives an extra bit of leeway in zip movement, reducing stress on the zip.

[FastBikeGear]

Dude, we still dont have your account number to put the money in do we, I asked you for it after we received your note email quasimoto@ihug.co.nz


enter Mr Piston.........................

Last email from you was recieved on August the 17th (all emails are stored here) and I have just reviewed it and it makes no mention of a request for a account number. See below

"Hi Liam

That is what we always indicated, we said we would contribute to the cost, whats wrong with a credit? If you want the Cash, then that’s not a biggy to us but its 50%....."


However I will send you my account details....and we will see what happens.

[ital916]

Last email from you was recieved on August the 17th (all emails are stored here) and I have just reviewed it and it makes no mention of a request for a account number. See below

"Hi Liam

That is what we always indicated, we said we would contribute to the cost, whats wrong with a credit? If you want the Cash, then that’s not a biggy to us but its 50%....."


However I will send you my account details....and we will see what happens.

If you bought leather remember to chuck some leather conditioner on it every few months, keeps it nice.

[FastBikeGear]

Many gear manufacturers lately have changed zip suppliers and as such the designs have changed. I recommend you get some adapters made up if there are discrepancies in the designs.

At work, the rev it gear has changed zip designs. We supply adapters with all purchases when required. Works like a charm and even gives an extra bit of leeway in zip movement, reducing stress on the zip.

It wasn't a design issue. One zip went in one direction and the other went the other way.

[Firefight]

not sure what happened in this case , but always found Bret a gud guy to deal with, his taste in bikes sux,:sick: but he has always been str8 up in dealings I have had, bought gear off him a few times, only once was it a bit fucked.. (stictching arg sp?)
he fixed it no charge and soon as was possible. sorry to hear bout ur problems,
maybe its just a comunication problem, he can be hard to get hold of

did i mention his tatse in bikes sux ?

hope it work out ok 4 u

F/F

[ital916]

It wasn't a design issue. One zip went in one direction and the other went the other way.

Sorry, my comment was directed towards quasi (not at him, I aint being angry or nothing).

Oh so it was just a construction fault. Should be covered under gear warranty mate...you dont have to pay a cent. Gear comes with a 12 month warranty and should cover it if it is a manufacturing fault. Which it is!

[Quasievil]

Last email from you was recieved on August the 17th (all emails are stored here) and I have just reviewed it and it makes no mention of a request for a account number. See below

"Hi Liam

That is what we always indicated, we said we would contribute to the cost, whats wrong with a credit? If you want the Cash, then that’s not a biggy to us but its 50%....."


However I will send you my account details....and we will see what happens.

Thank you all good then.
Pm me the number or email either way.

p.s Rouge is a bit harsh sheesh.

[Quasievil]

Sorry, my comment was directed towards quasi (not at him, I aint being angry or nothing).

Oh so it was just a construction fault. Should be covered under gear warranty mate...you dont have to pay a cent. Gear comes with a 12 month warranty and should cover it if it is a manufacturing fault. Which it is!


No we changed the directions of the zips a couple of years back........some older stock was one way against the newer stock being the other way, we ALWAYS swapped the zips around if it was an issue with a gear purchase, at our cost completely.

[Gubb]

No we changed the directions of the zips a couple of years back........some older stock was one way against the newer stock being the other way, we ALWAYS swapped the zips around if it was an issue with a gear purchase, at our cost completely.

I bought a new spec Jacket and previous seasons Pants, and got the deal of the century. Man up and pay for your own fuckin' swapping of zips. You knew it as like that when you bought it.

Breathe deeply, and go out and put your leathers to good use.

[pistonbroke]

at the risk of adding to my collectoin of little red lights,and having a Mod ride to mr Motos aid.Its vital to save copies of all emails..........thats the key to this problem.You would not believe the number of calls and pm,s i have recieved on this subject.For the price of 1 elastoplast its going to cost a major OP.Mr Moto may make good gear....but has yet to learn about customers.Copy this post it may end up on page 658 of the PD section.:bash:

[FastBikeGear]

No we changed the directions of the zips a couple of years back........some older stock was one way against the newer stock being the other way, we ALWAYS swapped the zips around if it was an issue with a gear purchase, at our cost completely.

Great to hear this Quasi. Why then did you say you would only meet half the cost of swapping my zip around?

Bret as I have always said I am pleased with the quality of the gear. I do hope I can report back that you have done the right thing for me as well.

I've got my fingers crossed.

Liam

[pistonbroke]

Tui ads sound good to.............Hansome is as Hansome does:scooter:

[Quasievil]

Great to hear this Quasi. Why then did you say you would only meet half the cost of swapping my zip around?

Bret as I have always said I am pleased with the quality of the gear. I do hope I can report back that you have done the right thing for me as well.

I've got my fingers crossed.

Liam

The only reason really Laim was because we discounted the gear for you in the first place and told you about the zip length difference thing, honestly I just thought that was fair, Im not wanting to argue over $60 so its all good, send your account details through and it will be done:yes:

[FastBikeGear]

The only reason really Laim was because we discounted the gear for you in the first place and told you about the zip length difference thing, honestly I just thought that was fair, Im not wanting to argue over $60 so its all good, send your account details through and it will be done:yes:

Bret, good that it is now all good. I have sent you my account details.

[pistonbroke]

The only reason really Laim was because we discounted the gear for you in the first place and told you about the zip length difference thing, honestly I just thought that was fair, Im not wanting to argue over $60 so its all good, send your account details through and it will be done:yes:

Now you are acting in a good way to clients..........learning:scooter:

Ther may be a brief pause while bank accounts are checked

[Quasievil]

Now you are acting in a good way to clients..........learning:scooter:

We always have and always will do as you experienced recently with your broken Zip completely repaired and returned to you fixed inside 5 working days..........at our cost.
You have no issue, rather you have a cause which is ridiculous as your rep status dictates.
May I suggest you go away and annoy another forum.

[pistonbroke]

You may suggest what you like Mr Moto,feel free .I always thought thats what forums are for.An exchange of views ?:crybaby:

Rep status..............Vanity pure and simple

[Stickchick]

I for one have never had a problem with Quasi and his service. Some of the zips in my pants had broken and I needed them fixed. I explained that my bike is my only transport and I didn't ride without my gear, so while they fixed my pants, they sent me a spare set of pants to ride in until they fixed mine. Now that's what I call good service.

With all businesses there will be bad press and good press.

[pistonbroke]

good to hear.:yawn:

[cs363]

Now you are acting in a good way to clients..........learning:scooter:

Ther may be a brief pause while bank accounts are checked

What you may be too thick headed or thick skinned to realise is that this minor disagreement between customer and supplier was resolved because of the level headed and honest approach of the customer to the supplier and vice versa.
You reap what you sow and as has been widely posted elsewhere, you sir are an idiot.

[pistonbroke]

What you may be too thick headed or thick skinned to realise is that this minor disagreement between customer and supplier was resolved because of the level headed and honest approach of the customer to the supplier and vice versa.
You reap what you sow and as has been widely posted elsewhere, you sir are an idiot.
are you saying your attention span is too short to grasp all these posts ?
or is the only view you accept is yours ? This is a forum no one is forcing you to read these posts your choice .:yes:

[cs363]

are you saying your attention span is too short to grasp all these posts ?
or is the only view you accept is yours ? This is a forum no one is forcing you to read these posts your choice .:yes:

If you have a clear and concise view it has yet to be seen.
All you have posted are threats, insinuations, allegations and misinformation.
Had you posted your alleged issue in a clear and concise manner such as Wobblyas I'm sure you would have received a far better response not only from Quasimoto but also from everyone else on here.
:tugger:

[SARGE]

:corn::corn::corn::corn:

[Dadpole]

:corn: Me too Sarge.

[Quasievil]

I for one have never had a problem with Quasi and his service. Some of the zips in my pants had broken and I needed them fixed. I explained that my bike is my only transport and I didn't ride without my gear, so while they fixed my pants, they sent me a spare set of pants to ride in until they fixed mine. Now that's what I call good service.

With all businesses there will be bad press and good press.

Thanks Stickchick, this is the reputation we work at and have despite recent lynching attempts.

[TOTO]

...I insisted that it was pretty uncomfortable to wear and he said to take it to Kerry at MBW and get it fixed and he would pay half the cost (I thought only offering to pay half the price was pretty rotten) Kerry did a great job of replacing the zip for me and I happily paid her bill.

I sent Quasi an email telling him how much the repair cost ($125.00) and never heard back. I rang him several times and eventually when I got hold of him on the phone he needed a copy of the receipt. Fair enough I thought and I sent him the receipt and again never heard back from him. By this time I was getting pretty annoyed with the poor response and the service and of course I got more annoyed that he had only offered to pay half of the bill. I then phoned him several times and eventually I got hold of him and he again offered to pay half which I said I thought was unacceptable.


Consumer Guarantees act states that:

1. First option is to require the supplier to remedy the breach within a reasonable time (s18(2)(a))

If the failure is substantial and capable of being remedied, the consumer has a choice as to which remedy to pursue independent of the supplier’s actions (Stephens v Chevorn Motor Court)
- Supplier is obliged to provide the consumer with sufficient information to allow an informed choice of remedy (Cooper v Ashley & Johnson Motors)
Customer may not deprive the supplier of his opportunity to remedy breaches (Coleman and Wachniak v Saskatoon Car Town, Sauve v AAAA Sunderland Holdings)

Remedial options: (s19(1))
a. Repair the goods (s19(1)(a)(i))
b. Cure any defect in the title (s19(1)(a)(ii))
c. Replace the goods with goods of an identical type (s19(1)(b))
- Replacement goods are subject to the CGA guarantees (s19(2))
d. If it is unreasonable to expect the goods to be repaired, refund any money paid or other consideration (s19(1)(c))
- Refund must be in cash (s19(3))

If the breach isn’t remedied within a reasonable time, the consumer may either:
a. Have the breach remedied elsewhere and pass any costs on to the supplier or (s18(2)(b)(i))
b. Reject the goods (s18(2)(b)(ii))

Edit: This is a no-judgement post, it is merely a help to wobblyas to read about his rights.

[Edbear]

What you may be too thick headed or thick skinned to realise is that this minor disagreement between customer and supplier was resolved because of the level headed and honest approach of the customer to the supplier and vice versa.
You reap what you sow and as has been widely posted elsewhere, you sir are an idiot.

Yeah, funny that. Get two honest and level-headed people together and things work out...

I found Brett fine, even though our purchase didn't work out it wasn't due to Brett not trying, just not the product we required at that time. Left me wishing there was something I could buy and I have recommended him to others since then with the note to self that next time I'm in the market for gear I'll check his site first.

As a businessman I have found that taking a small loss over a fairly minor dispute is an investment in your future. NZ is not big enough to be pedantic and hard-nosed in if one has a small business, yet the benefits of a bit of altruism can go a long way.

Small businesses don't usually have the kind of profit margins we'd like to make mistakes and allowances for and we do need to keep a tight reign on expenses, so to hear of Brett discounting prices and still backing up the cost is worthy of note.

[Quasievil]

Small businesses don't usually have the kind of profit margins we'd like to make mistakes and allowances for and we do need to keep a tight reign on expenses, so to hear of Brett discounting prices and still backing up the cost is worthy of note.

Thank you Edbear.

[pistonbroke]

Thanks Stickchick, this is the reputation we work at and have despite recent lynching attempts.

sounds like a Clint Eastwood story:bash:

[riffer]

Seems to me that some of the nicest hardworking and conscientious salesmen get an unwarranted hard time on this site.

pistonbroke you are indeed a jerk of the highest order.

[FROSTY]

Am I reading wrong here folks or are some choosing to ignore posts.??
Ie The gear was discounted in recignition that there was an issue with the zip.

[pistonbroke]

Yeah, funny that. Get two honest and level-headed people together and things work out...

I found Brett fine, even though our purchase didn't work out it wasn't due to Brett not trying, just not the product we required at that time. Left me wishing there was something I could buy and I have recommended him to others since then with the note to self that next time I'm in the market for gear I'll check his site first.

As a businessman I have found that taking a small loss over a fairly minor dispute is an investment in your future. NZ is not big enough to be pedantic and hard-nosed in if one has a small business, yet the benefits of a bit of altruism can go a long way.

Small businesses don't usually have the kind of profit margins we'd like to make mistakes and allowances for and we do need to keep a tight reign on expenses, so to hear of Brett discounting prices and still backing up the cost is worthy of note.
Edbear, this approach (taking a small loss)was tried and rejected no matter how small the loss. That altruism would go along way was pointed out....even posted on the forum..................last seen heading down a black hole called PD .
:crybaby:
if Mr Moto wants to clear this up feel free.:innocent:

[FastBikeGear]

Am I reading wrong here folks or are some choosing to ignore posts.??
Ie The gear was discounted in recignition that there was an issue with the zip.

Yes you are reading wrong. The gear was not discounted in recognition that there was an issue with the zip or anything else. Bret did give me a small discount in order to make the sale.

[pistonbroke]

this story has more twists than a pig,s tail .
:Oops:

[325rocket]

pistonbroke you are indeed a jerk of the highest order.

he does seem a bit strange...

ive had a few dealings with these guys (the quasi's) and its always been good. as im a tight bastard i normally jump on the cheap sell out stuff. even though its about 50% of the normal price, the service is still 100%. no one gets it right all the time and people make mistakes. all public issues ive seen have always been sorted.

[Quasievil]

Seems to me that some of the nicest hardworking and conscientious salesmen get an unwarranted hard time on this site.

pistonbroke you are indeed a jerk of the highest order.

Thanks Riffer..........

[ynot slow]

Yes you are reading wrong. The gear was not discounted in recognition that there was an issue with the zip or anything else. Bret did give me a small discount in order to make the sale.

Maybe miss communication on both sides.The gear was discounted,and possibly you weren't advised why,most retailers do discount if it is marked,old stock etc,many reasons.Sometimes the customer isn't informed until a problem shows,or is advised but doesn't comprehend until a problem arises,then slanging begins over he did/didnot tell me of faults etc.

Have bought stuff off Quasi,was informed of defects as per adds,description and happy to buy after trying on,also bought sight unseen another items and goods as per description,no problems here.

[FastBikeGear]

Maybe miss communication on both sides.The gear was discounted,and possibly you weren't advised why,most retailers do discount if it is marked,old stock etc,many reasons.Sometimes the customer isn't informed until a problem shows,or is advised but doesn't comprehend until a problem arises,then slanging begins over he did/didnot tell me of faults etc.

Have bought stuff off Quasi,was informed of defects as per adds,description and happy to buy after trying on,also bought sight unseen another items and goods as per description,no problems here.

As soon as Brett realised that the zips went in different directions (Before I left his place) he said that he would get the zipped changed as part of the deal. The zip was changed but the replacement zip on the jacket was four inches shorter than the one on the pants. When I received the jacket I advised Bret that the new zip was four inches too short and he suggested that I pay to get it replaced with a zip the correct length and he would pay half the cost. He has now agreed (as per his earlier post) to pay the full cost.

[chanceyy]

great so another issue all sorted .. thread is closed

just on a personal level I two have had excellent service from Brett & Paula, and if I have any further requirements I will be back :)

[chanceyy]

Wobbly has asked me to add this final note the this thread.



I am delighted to confirm that Quasimoto has today fully refunded him the cost of getting the correct length zip fitted to the jacket and I am satisfied that Quasimoto has now fully met the obligations of the deal agreed upon at the time of purchase six months ago. Many thanks KB.