Telecon XT Network [Archive] - Kiwi Biker forums

Str8 Jacket

27th November 2009, 14:12

DMCD

27th November 2009, 14:15

Oh yea Telecom really sux all the things, no surprises there.

You know what I think, TelstraClear is by far the best at everything... :shifty:

mashman

27th November 2009, 14:19

Ixion

27th November 2009, 14:22

Its fucked. There was an item in the news earlier this morning, cell and mobile broadband is rooted. But the item's disappeared, I guess Telecom hadAWord.

EDIT. Found it (http://www.stuff.co.nz/technology/gadgets/3103781/Telecom-glitch-hits-cellphones-mobile-broadband)

Str8 Jacket

27th November 2009, 14:22

We've just had a bulletin at work as we're all XT now. they reckon it'll be about another hour.

Its fucken shitty. I rang there 0800 number from my work 027 and was on the phone to them for 20 mins. I got asked the same details by 4 different people and finally found out that the network had gone down in Chch last night and while they were resetting it we would continue to face theses issues. When I asked one of them what compensation they were going to give there customers he said, "nothing". When I said can I change back to the other network he said, "no". Im loving the customer service!

Stirts

27th November 2009, 14:27

Maybe its cause I am being boring and sitting at home rather than in a shipping container in the middle of the ocean but I have had it with the brilliant network that is XT!
Is Anyone else in Wgtn having any issues with making and receiving phone calls today? I rang the help desk about an hour ago and was told it was going to be fixed in 20mins. Have reset ph a few times since and still no go. Anyone else?

There was a wee news article awhile ago slamming the XT Network thingie. Saying "it has failed to live up to its hype". No suprises there!!! IT's TELESCUM!!

"Calls from my new XT phone to both cellphone and landline sound like I'm in a barrel, echoey. Been three weeks and still no cure . . . best system in the world???" one user complained. But Telecom is defending the performance of its network, which it has heavily promoted using popular Top Gear star Richard Hammond, saying it has had 90,000 customers sign up in the first month of operation, and only a few of those have experienced any problems.

Spokesman Nick Brown said it was inevitable a few minor problems would occur when a new network was introduced, but no widespread issues had been reported and Telecom's call centre had recorded few complaints

That was waaaaaaaaaaaaaaaaaaaaaaaaaaaay back in July!!

TelstraClear is by far the best at everything... :shifty:

You have a plug fetish don't you?!

Im loving the customer service!

THAT's TELESCUM!!

Str8 Jacket

27th November 2009, 14:31

Funnily that's what I always call them too!! :)

THAT's TELESCUM!!

Telescum can kiss my...

http://images-0.redbubble.net/img/art/size:large/view:main/2452325-2-sprinkle-bum.jpg

glegge

27th November 2009, 14:35

Arggg.. cant talk.. busy (tap tap tap - reset).... dont ask... it should be coming back up nowish.. (tap tap tap)..

Stirts

27th November 2009, 14:37

Telescum can kiss my...
IMG a fine arse with lollies on it /IMG

Arggg.. cant talk.. busy (tap tap tap - reset).... dont ask... it should be coming back up nowish.. (tap tap tap)..

:killingme

So you glegge you really like Str8s arse then huh?!

MisterD

27th November 2009, 14:38

Ha ha. I was talking to an Alcatel-Lucent fella the other day who was slagging it summat chronic...

James Deuce

27th November 2009, 14:39

The Hamster will fix it!!

DMCD

27th November 2009, 14:41

You have a plug fetish don't you?!

I have no idea what you are talking about :innocent:

Dave Lobster

27th November 2009, 14:42

Ha ha. I was talking to an Alcatel-Lucent fella the other day who was slagging it summat chronic...

Didn't they design and build it?? :gob:

mashman

27th November 2009, 14:43

Funnily that's what I always call them too!! :)

Telescum can kiss my...

http://images-0.redbubble.net/img/art/size:large/view:main/2452325-2-sprinkle-bum.jpg

Ooooooooo fer fookssake - i work for telecom, i'm coming around to apologise in person if that's the ass i'm kissing (i don't really, but mmmmm, what a dessert)

glegge

27th November 2009, 14:43

:killingme

So you glegge you really like Str8s arse then huh?!

:Oops::Oops:

DMCD

27th November 2009, 14:44

Ooooooooo fer fookssake - i work for telecom, i'm coming around to apologise in person if that's the ass i'm kissing (i don't really, but mmmmm, what a dessert)

Nom nom nom.

Yea she works for TelstraClear ofcorse.

glegge

27th November 2009, 14:45

Didn't they design and build it?? :gob:

Its all back now.
yes they did.

mashman

27th November 2009, 14:46

Its fucken shitty. I rang there 0800 number from my work 027 and was on the phone to them for 20 mins. I got asked the same details by 4 different people and finally found out that the network had gone down in Chch last night and while they were resetting it we would continue to face theses issues. When I asked one of them what compensation they were going to give there customers he said, "nothing". When I said can I change back to the other network he said, "no". Im loving the customer service!

I noticed it was out at about 1:30 the other morning, well i had no signal and wasn't gonna call anyone at that time of day! Shame businesses have poured so much cash into it!!! like they had a choice!!!

Seems to be up and down more frequently that a nympho on a vibrating space hopper!

Maha

27th November 2009, 14:49

My new/stink arse phone has been packed ready to go back for a few weeks now, stoopid R6/XT network that dont work. It took ten, yes ten! days for Anne to receive the texts sent off the R6, and that was after I had cleaned the phone out ready to send back.

MisterD

27th November 2009, 14:51

Didn't they design and build it?? :gob:

Which was kind of my point...the bloke I was talking to is on the fixed network side.

mashman

27th November 2009, 14:59

Nom nom nom.

Yea she works for TelstraClear ofcorse.

Mmmmm, Tequilla from body shots caught in the cracks (eh!) of the hundreds and thousands... could be eatin dessert for weeks on end!!!

ha ha ha... I woulda changed as year or so ago if Telstra had been in my area... but they ain't...

Str8 Jacket

27th November 2009, 15:26

OMG! :eek: The media are watching us...

Quote from stuff (story re XT fuck out):
"A number of people from across the country have tweeted about their issues today and posted comments on internet forums"

I'm off to put on my tinfoil hat!!

Stirts

27th November 2009, 15:30

mashman

27th November 2009, 16:02

Don't forget to dip your arse in Hundreds and Thousands too!! :laugh:

heh, can't hurt... would also be a great advertising campaign. Just need a slogan... hmmm, this is what telecom are offering you, this is what you get (pic of big hairy sweaty man ass with TELEC M tattoed on it... the O being the choccy starfish)...

scracha

27th November 2009, 20:55

Maybe its cause I am being boring and sitting at home rather than in a shipping container in the middle of the ocean but I have had it with the brilliant network that is XT!

Nope, I get zero coverage. Not a fuckin sausage. XT phone sat in drawer and back on CDMA network. Gawd knows what I'll do when they take that off line or when my ancient phone finally dies.

Interestingly enough Vodafone finally has managed to get my signal up to 2/5 bars though.

Pixie

28th November 2009, 09:13

Funnily that's what I always call them too!! :)

Telescum can kiss my...

http://images-0.redbubble.net/img/art/size:large/view:main/2452325-2-sprinkle-bum.jpg

Now I know what a Candy Ass is.:sunny:

DarkLord

12th December 2009, 09:13

I worked at one of the Telecom dealerships - Leading Edge Communications in Taupo - for the past 6 months. I started a couple of days before the XT network was launched. And I tell you what, if I had known what I was going to be in for, I'd have stayed on the freakin' dole.

From what I hear the network is crap compared to Vodafones and even the original Telecom network, especially around the Taupo area. The main brand of handsets they were pushing (Telecom R6, R7, R90) were complete and utter crap with piss poor reception and extremely poor functionality. Just about everyone who bought them ended up hating them.

We had to deal with sooo much crap as a result and the last 6 months have been a farking nightmare for me in terms of stress as you are supposed to hit these sales targets while trying to support a network with a range of products that more often than not seem to come up short. Fortunately for me I found another job. I was supposed to finish up on Saturday next week but I asked them to push my resignation notice forward as I'd just had enough.

So glad to be out of there. The XT network is not my problem anymore.

However I was able to save up for my SV650, so it's not all bad.

gatch

12th December 2009, 09:23

I'll cling to my old phone as long as possible..

2wheeldrifter

12th December 2009, 09:36

Funnily that's what I always call them too!! :)

Telescum can kiss my...

http://images-0.redbubble.net/img/art/size:large/view:main/2452325-2-sprinkle-bum.jpg

I would be happy to kiss that ass, even lick that baby and.......... :Pokey: :drool:

Me still on the old system, mates on XT network and when we have real shitty weather... text messages don't get thru, they came in a scambled mess or a day late or even sometimes two days late!!! Like skyTV I guess they lose satellite signal???

Me still on the old system ha ha fukin Telecum wankers full of shit, NZ still miles behind the rest of the world.

Str8 Jacket

27th January 2010, 11:36

F U C K E R S ! !

Now that my work phone is XT too I cant use either of my fucken cell phones. Telecom just sent this to our work:

Good afternoon

Telecom have advised that some Telecom XT customers, especially those in Wellington, may be experiencing issues with making and receiving phone calls, sending and receiving SMS messages and other XT services. Alcatel/Lucent engineers are currently working to resolve this issue at the highest priority, however at present they cannot provide an estimated time of restoration for this issue.

Until this issue is resolved, calls and SMS to and from Telecom phones may not be received.

FUCKERS!

Hopeful Bastard

27th January 2010, 13:15

Yup.. Bastards are down again! I mean Seriously, 2 times within the last 3 months. Something is seriously wrong!! I want a years free Internet usage on my phone and free calling that is PUBLICLY ADVERTISED rather than last time when they only advertised it on their website..

Shit wipes..

Swoop

27th January 2010, 13:28

Another pleasant day with the Vodafone Network. All systems go.

Unfortunately tell-lie-con send the profits from NZ overseas, instead of investing in infrastructure...
Hopefully Richard Hammond's cheque has cleared, from the last publicity campaign.

crazyhorse

27th January 2010, 14:03

Well behind every cloud there is a silver lining.....

Look at the bright side - isn't it peaceful................. no phone calls driving you crazy ????

glegge

27th January 2010, 14:16

Unfortunately tell-lie-con send the profits from NZ overseas, instead of investing in infrastructure...

Hey, I'm no proponent of telecom's but seriously, they just invested billions in a new network (the effectiveness of which i will not enter into debate)
I"m pretty sure voda NZ is probably owned by overseas as well.. not sure though, happy to be proven wrong.

Str8 Jacket

27th January 2010, 15:29

Maha

28th January 2010, 21:34

I am seriously considering writing a strongly worded letter to whoever I need to asking to be released from my 24 month contract. A contract works both ways and they are not providing me with the service I signed up for!

Go ahead, make thier day!
I did last year (well my people did) after just a few days with the New XT Network they were told very directly that they will take back the free Phone they gave me, they will send a courier bag to on-send it, they will connect my previous phone within the hour, and all at no cost to me.
They did what was asked of them.

My people = Mom.

merv

28th January 2010, 21:40

Go Vodafone!

marty

28th January 2010, 21:45

I can't even get XT in the middle of Cambridge.

Str8 Jacket

29th January 2010, 05:43

peasea

29th January 2010, 06:35

I rang them yesterday to so see how much it'd cost to break my contract. The guy said to me "oh, its alot of money, you'd be best not cancelling it". I asked how much and he replied $200. I told him that I didnt think that was too much considering the fact that I can never rely on the fact that my phone will be working if I get into any trouble or blow my bike up in the middle of nowhere....

Think I will just cancel it and pay the bill off at $20 a month. I am pretty sure that I am going to sign up with 2degree mobile.

I'd be challenging that fairly vigorously. How can they charge you for not keeping their part of the bargain? A contract has to work both ways and they are not providing a service they said they would. Consumer Guarntees Act and all that; the service they said they would provide hasn't materialised. You need to be more assertive and maybe also call Citizens Advice or look at the act online or summat. Either way, Telecom are not coming through and should release you from the contract. If you get a negative response from the dweeb on the phone ask for their supervisor, work your way up until you get satisfaction. They play on the fact that most folk simply give up and stick it out, waiting for service to resume. Don't fold, go hard.

Str8 Jacket

29th January 2010, 06:37

I am going to be writing a letter tonight actually but if they do play games and make it tough then I will just cancel my contract. Luckily for me I work in Procurement so I understand how contracts should work and how to get out of them for poor service!

Edbear

29th January 2010, 06:50

Go ahead, make thier day!
I did last year (well my people did) after just a few days with the New XT Network they were told very directly that they will take back the free Phone they gave me, they will send a courier bag to on-send it, they will connect my previous phone within the hour, and all at no cost to me.
They did what was asked of them.

My people = Mom.

You go Mom!

I'd be challenging that fairly vigorously. How can they charge you for not keeping their part of the bargain? A contract has to work both ways and they are not providing a service they said they would. Consumer Guarntees Act and all that; the service they said they would provide hasn't materialised. You need to be more assertive and maybe also call Citizens Advice or look at the act online or summat. Either way, Telecom are not coming through and should release you from the contract. If you get a negative response from the dweeb on the phone ask for their supervisor, work your way up until you get satisfaction. They play on the fact that most folk simply give up and stick it out, waiting for service to resume. Don't fold, go hard.

Yup! We switched everything to Telecom in Oct last year as no-ne else could offer the deal we got for all business lines, (3), and four cellphones, (free including an HTC Snap), plus the enticements to switch. While I'm with TelstraClear at home and no-one can beat my deal with them, - cellphone $20mth, 500 txt/pxt and 29c/min to any landline or mobile and of course the phone was free - they couldn't do as well for the business. However since Oct I have been on the phone to them at least twice a month to correct errors, last month they credited us about half the billl and I'm aboutto call them again now to correct this month's bill which should have about the same result.
The mobiles are on the XT network but being in Auckland it has been working very well with no issues apart from Telecom's muckup on our plan. The phones work great and the boys' Sony Ericcson C510's are doing brilliantly. Rudy loves the HTC Snap as well.

So it's not all bad, but personally I'm sticking to my TelstraClear Nokia 6275i and the CDMA network until I know what I can upgrade to. TCL has signed a deal with Vodafone as well now too, so we'll wait to see what they come up with.

CookMySock

29th January 2010, 07:53

[...] I will just cancel my contract. [...] I understand how contracts should work and how to get out of them for poor service!Yep, the thing is, they are in breach of their own contract so you are fully entitled to cancel it.

Steve

onearmedbandit

29th January 2010, 08:15

Wouldn't surprise me at all if they have a clause in the contract stating that they don't guarantee service, as they do with their broadband service. Meanwhile I'm flying along here with vodafone.

Insanity_rules

29th January 2010, 08:33

Someone I may or may not know might have been attending a meeting when a certain telco were planning to change their old network. This person might have been privvy to an expert outside consultant relaying the pending doom that users of a certain mobile phone network are now experiencing due to many factors.

A certain company may or may not be capable of planning a drunken grope in a house of ill repute, even with complimentary alcoholic beverages.

Due to legal reasons this is specific as I can be.

Ahhh life is good on an alternative mobile carrier who planned their network meticulously.

onearmedbandit

29th January 2010, 08:36

Was it vodafone?

Str8 Jacket

29th January 2010, 10:08

Righto, here is where you need to address any letters too....
Customer Resolution
Telecom New Zealand Ltd
PO Box 1473
Christchurch

I will be writing a letter and requesting confirmation that they have received the letter. I will be using my contract management techniques that use at work dealing with big corporate wanks and the like in my job when they under perform. I will also be sending the letter via track and trace so that I know that they received it.

Swoop

29th January 2010, 10:29

Go Vodafone!

Righto, here is where you need to address any letters too....
Customer Resolution
Telecom New Zealand Ltd
PO Box 1473
Christchurch

I will be writing a letter and requesting confirmation that they have received the letter. I will be using my contract management techniques that use at work dealing with big corporate wanks and the like in my job when they under perform. I will also be sending the letter via track and trace so that I know that they received it.
Fuck writing.
Talk to an organ grinder, NOT some monkey who answers their phones and feeds you bullshit.
Tell them to shove their crap service and DEMAND a refund. They are not keeping their part of the deal.

Str8 Jacket

29th January 2010, 10:55

Go Vodafone!

Fuck writing.
Talk to an organ grinder, NOT some monkey who answers their phones and feeds you bullshit.
Tell them to shove their crap service and DEMAND a refund. They are not keeping their part of the deal.

Mate, I have lost count of the amount of times I have rung and been on hold for an hour or so while being escalated up the managment line. Long story short; they wont do anything no matter how nice you start out being to them right through to getting angry. They are all trained to be as unhelpful as they can be. If I have to ring and talk (read ABUSE) to them one more time I think I may go lala.....

Swoop

29th January 2010, 11:02

Mate, I have lost count of the amount of times I have rung and been on hold for an hour or so while being escalated up the managment line.
Sorry to hear!
There's nothing like customer service. Just a shame that Tell-lie-con have never attempted to master the art. Best of luck!

peasea

29th January 2010, 13:43

Doesn't anyone use the old, reliable pigeons any more?

It'd be faster than XT.

slofox

29th January 2010, 13:47

Doesn't anyone use the old, reliable pigeons any more?

It'd be faster than XT.:killingme:killingme:killingme:rofl::rofl::rofl :

Str8 Jacket

29th January 2010, 13:49

Im seriously considering getting a landline again after 6+ years without one!

Ixion

29th January 2010, 13:50

Doesn't anyone use the old, reliable pigeons any more?

It'd be faster than XT.

One word. Hawks.

Maha

29th January 2010, 15:03

If I were still hooked up with XT I would be doing all I could to get out of it.
The CEO Fulla on TV last couldn't guarantee that it wont happen again.

peasea

29th January 2010, 16:02

One word. Hawks.

Don't you mean 'carpetbaggers'?