Warranty claim settled at glacial speed

[Hitcher]

On Saturday 12 December I retrieved my Aprilia SL750 Shiver from TSS Motorcycles. It now has an operating speedometer, odometer and thermometer.

The work done was a warranty claim, lodged with and accepted by the New Zealand distributor on 6 March -- just a whisker over nine months ago.

This speedo sensor issue is a well-documented fault for the early model Shivers, of which mine is one. Rather than issuing a general recall, Aprilia has instead opted to deal with this on a case by case basis. Fair enough. Mine was one such case.

The main reason that this case was resolved in such a "timely" manner (before the two-year, unlimited kilometre factory warranty expired) was because I repeatedly harangued "New Zealand's most customer focused and experienced importer of European motorcycles", eventually suggesting that this matter be dealt with by a certain date, or I would be returning the Shiver to them in return for a full refund, as I am entitled to do under New Zealand law.

That resulted in a sensor unit being "found" in Taiwan and being "urgently couriered" to New Zealand -- a journey that required follow-up by me to complete.

Rather than delivering this sensor unit to TSS, the dealership through which the warranty claim was lodged and accepted back in March, it was sent to Motorad in Wellington with, as it turns out, instructions not to release it to TSS. That would have been OK had New Zealand's most customer focused and experienced importer of European motorcycles seen fit to inform me of this.

My priority has always been to get the necessary work completed. If Triumph had informed me that Motorad was their sanctioned service agent in Wellington and that I should get this work done there, I would have. Instead I booked my bike in with TSS for the necessary work to be completed prior to heading off on a week's holiday, during which time more detective work was required to hunt down the recalcitrant sensor unit and finally get it delivered to TSS for the job to be done.

My expectations may be poorly calibrated, but I think that this is nothing short of appalling service on the part of Triumph New Zealand. Their attitude to this case has been blase and communication pitiful. Their last act in terms of sending the unit to Motorad instead of TSS, without notifying me, is childish and spiteful.

I bought my Shiver on 4 January this year, after much umming and arring. The two-year, unlimited factory warranty was a major driver of my purchase decision. The attitude and performance of the Aprilia New Zealand distributor ostensibly makes that warranty worthless.

My big fear is that something on my Shiver (which I love to bits, by the way) will fail or break (e.g. a clutch or brake lever, or stone damage to the headlight) and I will have to go through this performance again with Triumph New Zealand who I suspect has no parts other than filters in stock for Aprilias.

I strongly caution anybody considering buying a new Aprilia to get a written statement from Triumph New Zealand that they will honour Aprilia warranty claims in a timely manner. Nine months, I suggest, is not timely. If this hadn't been a warranty claim my bike would have been fixed by early April, with a US$80 component imported either from AF1 in the USA or from Aprilia Australia.

I keep telling myself that I should be happy to have a fully functioning Shiver with very few kilometres on its odometer (2,270 to be precise). Instead I am disappointed, frustrated and angry with a distributor clearly missing in action. Aprilias are great bikes. They deserve better.

[Blackbird]

That's pretty shocking Brett. Are you going to formally follow it up with Triumph NZ and the UK?

The old statistic about a dissatisfied customer telling 9 others and a satisfied customer only telling 3 is somewhat magnified with Kiwi Biker!

[p.dath]

You deserved to be pissed and disappointed by the appalling service. And you've done the KB community a service by posting how difficult it is to get the warranty honoured.

Thanks Hitcher.

[Hitcher]

That's pretty shocking Brett. Are you going to formally follow it up with Triumph NZ and the UK?

I don't think that Triumph New Zealand actually cares about who buys its bikes. My non-legal options are being quietly mulled over.

[Blackbird]

I don't think that Triumph New Zealand actually cares about who buys its bikes. My non-legal options are being quietly mulled over.

Mmmmm.... that's why I wondered whether the UK would like to know, not to mention the Aprilia websites! Aprilia themselves might not be too happy either.

Nothing like blackening reputations to get a response!

[MotoGirl]

That service doesn't surprise me in the least, Bret. I suddenly feel a lot better that my Aprilia only took five months to fix! :rofl:

[gammaguy]

historically importers HATE deling with individual purchasers,they prefer to deal with....um....dealers.

My advice is to make it the dealers problem,and get right on their case.If they are any dealer worth their salt they will happily go into battle for you.

And under the CGA this does not necessarily have to be the franchise dealer either.Its all about using the correct channels,which admittedly can slow the process down.

Personally i would have used my rights under the CGA after a lot less than nine months,and returned the thing for a full refund as you were quite rightly entitled to.

Bad service in New Zealand is still alive and well apparently.

If Triumph NZ really care about their product,instead of merely adding another string to their already overstretched bow,I would like to see them offer their side of the story on here.

Fat chance.:rolleyes:

I wonder if the monopolies commission would like to hear about how many brands are currently imported by the lumbering giant that is Triumph NZ and all the spin offs it has?

just a thought...............

[Hitcher]

My advice is to make it the dealers problem,and get right on their case.If they are any dealer worth their salt they will happily go into battle for you.

There is a lot of politics and ill will about recent changes to Aprilia distributorship changes in New Zealand. Arguably Aprilia and Guzzi buyers have benefited from that -- my Shiver was $2,000 off "list" price when I bought it. Other purchasers have received discounts of about $6,000 on some new Aprilia and Guzzi models purchased earlier this year.

Some Aprilia dealers, TSS Red Baron in Lower Hutt being one, resigned their Aprilia dealerships earlier this year. It's not my job to reveal why they did that. But it can be safely assumed that all was not well with the relationship between them and the New Zealand distributor.

The reason I directly took up my case with Triumph New Zealand was because they had stopped talking with TSS. I suggest that it is difficult for a dealer to "go into battle" if the adversary (who arguably shouldn't be an adversary) refuses to engage, which is exactly what happened.

The CGA allows me to deal directly with the distributor which, given that my issue is an Aprilia factory warranty related matter, is something that they are in a better position to resolve than is a retailer. The CGA is quite clear about their liability in such matters too.

[Mully]

Sorry to hear about that, Hitcher.

Personally, I would have rejected it under the CGA much sooner than nine months.

I liked them Shivers too - I don't think I'll consider one now.

[Paul in NZ]

Oddly - the suppliers of spare parts to brands imported by this organisation have done well out of their policy of having limited to no spares for their brands. Hard to understand why a filter for a new bike cannot be had off the shelf.

Still - the internet is a big place and solutions are found - but - to be fair these folks are not in business to keep silly old oily fingered oiks like me happy!

[Hitcher]

Personally, I would have rejected it under the CGA much sooner than nine months.

I liked them Shivers too - I don't think I'll consider one now.

The fact that I didn't give Mr Triumph back his motorcycle earlier is testimony to just how great a bike the Shiver is! I have no bitch about the Shiver at all.

It's only some of the early ones that had issues with dashboard condensation (another warranty claim lodged on 6 March 2010 that Triumph New Zealand has forgotten about) and speed sensors. Don't buy one with a gold trellis frame and you'll be just fine. Having said that, Triumph New Zealand hasn't imported any 2009 model bikes with the silver trellis frames yet.

[geoffm]

You are more patient than I woudl have been with a problem of this sort, on a new, expensive motorbike. The CGA makes it the retailers problem - i would have had them in the Disputes tribunal in a month.
BTW this is not the first or only complaint that I have heard about Triumph NZ. That, along with the overpriced NZ parts is one of hte main reasons I don't now ride a 1050 Sprint. Had enough of that from BMW, and Triumph is apparently worse.
G

[BIG DOUG]

Triumph new zealand what a joke,I wanted a sprag gear for a 93 trident,not in stock I was told fair enough old bike and all that, how long to get one and price please 6-8 weeks and $550.00 ah no thanks on to the jack lilley website,kath lilley replies we have one in stock $310.00 freighted to nz took 5 days go figure i don't think Ian beckhaus needs any of my money as he's already got plenty.

[sidecar bob]

My RS125 took nearly a year to resolve an eccentric rear sproket carrier that caused the chain to run loose & tight as it revolved.
I imagine i must have encountered some of the most feeble excuses & useless cunts that ever worked in the motorcycle industry during that time.
And it makes absolutely no difference how many Aprilia's you own as to how they treat you.
My RSV1000 never got the indicator switch it needed, ever.

[madmal64]

Well I hate to say it but I have totally given up on the NZ Distributor on parts supply. Totally useless is too higher rating. I called into the local agent and according to them there was not a clutch lever or an indicator lens in the country and would have to be ordered ex Italy. Its bollocks! Prior to Triumph getting their mitts on the marque I have had great service.
Needless to say I sourced the parts elsewhere and received the required parts with a week ex AF1 in the states.

[Pussy]

Brett, you have more patience than me!
What a fiasco!
Glad it's finally sorted for you

[Sensei]

Just get your stuff through AF1 then you'll be sure of - A > them having it & B > of getting it .

[Hitcher]

Just get your stuff through AF1 then you'll be sure of - A > them having it & B > of getting it .

If this hadn't involved a factory warranty claim, then that is exactly what I would have done.

Call me naive after having owned a series of Japanese motorcycles, but their factory warranties are actually worth something to a point where nobody who buys a Honda/Kawasaki/Suzuki/Yamaha brand new ever thinks to ask the question as to whether the distribution network can honour them. And you shouldn't have to for Aprilias either. It should just happen. That's one of my points.

[carver]

it is your fault for buying a italian POS

[steve_t]

"found" in Taiwan eh? Convenient :spanking:

[Owl]

The only problem with Triumph's in NZ is Triumph NZ! Aprilia+Triumph NZ wouldn't bear thinking about.:no:

Glad you got it sorted in the end Hitcher!:yes:

[ManDownUnder]

... you've done the KB community a service

(psst - you forgot "gallant" and "noble")

"Ta Hitch" would've been ok too

[AllanB]

9 months for a piddly little part - Mrs B and I can make a human being in that time frame!


Are Triumph NZ just as crap with Triumph parts?

[Owl]

Are Triumph NZ just as crap with Triumph parts?

No, Triumph parts availability is generally pretty good.

[ukusa]

No, Triumph parts availability is generally pretty good.

generally? Occasionally maybe!

[Spuds1234]

Ive got exactly the same service from Street And Sport down here in Christchurch as the first poster did from Triumph.

Except replace the sensor with handle bars, the time frame etc is all the same. They only just arrived this week.

Personally I would never buy another thing from a Triumph store and wouldnt reccomend them to anyone. They are more than happy to sell you a bike but after sales service is poos.

[kwaka_crasher]

I bought my Shiver on 4 January this year, after much umming and arring. The two-year, unlimited factory warranty was a major driver of my purchase decision. The attitude and performance of the Aprilia New Zealand distributor ostensibly makes that warranty worthless.

Not the first time I've heard this said.


You deserved to be pissed and disappointed by the appalling service. And you've done the KB community a service by posting how difficult it is to get the warranty honoured.

It's certainly a clincher for me. I'll never even consider owning one while this situation of indifference toward the customers needs and clear incompetence exists.


Personally i would have used my rights under the CGA after a lot less than nine months,and returned the thing for a full refund as you were quite rightly entitled to.

A tad drastic and it likely wouldn't be successful in the MVDT as it's not what many would consider a serious defect.

I'd have simply given them written warning of their need to effect an prompt repair and if they failed to do so within a period I specified I would have just purchased the part myself from overseas, had it fitted and claimed all costs including the lodgement fee through the Disputes Tribunal. Life is too short to be fucked around by wankers.

[JimO]

Are Triumph NZ just as crap with Triumph parts?

Triumph NZ are the Cagiva distributer, i waited around 7 months for new front discs for a warranty claim

[SixPackBack]

Triumph NZ are the part distributors for Aprilia and Cagiva, is that correct?

.......If this is true it would seem they are in the driving seat to completely wreck the reputation of two of their competitors!?

..........There can be no logical explanation for parts taking so long to arrive in NZ [not just in this case and thread, but also the similar sob stories I am aware of from owners off site]. Most small parts can be flown in for a slight increase in cost within a matter of two weeks, so why does it take so long?

Commiserations Hitcher, no one should have to put up with that sort of shit, and as you mentioned, generally UJM owners don't!

[Owl]

generally? Occasionally maybe!

Perhaps I've just been lucky? I know my last part (gear linkage) was the only one left in the country.

[Swoop]

"Warranty claim settled at glacial speed"
So, going on recent climactic events, I have to presume that it went backwards... very slowly.


No, Triumph parts availability is generally pretty good.
I have a workmate who would beg to differ. His "extended tale of woe" lasted around three months to get his Sprint fixed... properly.

[imdying]

*snip total bullshit scenario, 9 months FFS?!?!? *You'll be pleased to know then, that your experience is the biggest reason why I'm buying myself a Blade for Christmas, and not an RSV4R :yes: Hell if I could've afforded the Factory model, I could have two Blades and double my chances :lol:

[Cajun]

glad you finally got it sorted hitcher.

But does take a while for things to happen.

[Tank]

When talking with AMPS I mentioned a mate who was looking at a bike and the Shiver was one that he had short listed.

AMPS stated that the importer only really held parts for Triumph (because they forced him to) and it was because of this (limited $) that they did not carry much (or any stock) for the other lines they import.

He mentioned a dealer with a Shiver on the floor with bits missing as they had to scavange parts of it in order to help a customer.

The general idea from the importer being - we will just order parts when we need them - if the customer moans too much throw them a little bling.

Sorry to hear you had so many problems - looking into the importer is not something most prople would do when looking for a new bike.

[mynameis]

It is your fault for buying an Italian POS

+1

Get a perm and a Hyosung :lol:

[James Deuce]

Of course this thread is a salutory lesson in how to present service issues to Kiwibiker.

1. Work with what you have until you get a resolution.

2. Wait until the fix is applied and tested.

3. Document the process so other people can learn from it.

[Str8 Jacket]

Thank you James. You may sit down now...

[Hitcher]

But does take a while for things to happen.
Nine months is a bit longer than I usually associate with "a while". If I hadn't nagged them politely, I am certain that nothing would ever have happened, and I would have been the proud owner of an unwarrantable and unsaleable Shiver come Monday 4 January 2010. The second part of the warranty claim -- condensation in the dashboard -- has not been dealt to by Triumph New Zealand. I am leaving this as a wee test for them and their "customer focused" warranty resolution processes, in case they ever try to get sniffy.


The general idea from the importer being - we will just order parts when we need them - if the customer moans too much throw them a little bling.

Sorry to hear you had so many problems - looking into the importer is not something most prople would do when looking for a new bike.

That's because most Kiwi motorcyclists have been spoilt by comparatively outstanding service over many years from the distributors of most other bikes.

I know that by documenting my story I haven't helped the eventual resale of my bike. People know that I bought it at a discounted price and that it has done nearly 30,000km more than its odometer has recorded. They will most likely now be scared shitless or extremely wary of buying an Aprilia or Moto Guzzi and any associated relationship with Triumph New Zealand.

[MaxB]

Hitcher, you have the patience of a saint.

You must really love the bike to put up with that amount of BS.

[bsasuper]

Bugger, my chrissy present to myself was going to be a speed triple, oh well will keep looking

[White trash]

Fucken Beckhaus family strikes again.

Total cunts with no interest in the motorcycling public, rather more silver they can line their pockets with.

[sidecar bob]

Can anyone explain why it takes so long to get these simple parts? I have calculated that inside the space of two months, i could fly to Italy, rent a workshop, buy a lathe & learn to be proficent enough with it, to turn out a pair of basic brake rotors, sell the lathe & fly home with my new parts.
Why then does a factory that knocks these things out by the thousand take 7 months to supply the same?
Me mate Barry (dogsnbikes on here) has a wait of many months for a stator for his 955i. Fuckin odd really.

[Spuds1234]

When I had to get my front rotors replaced (after doing 1300km's on them from new), it took 8 weeks.

First apparently they sent the wrong ones because they had moved from a 5 stud rotor to a 6 stud rotor and kept the same part number (this took 3 weeks to get to this point).

The second attempt to get the right rotors was hampered by the fact that the person they needed to contact was on holiday (they also spent much time on holiday when I was waiting for my handlebars). All up it took about 8 weeks to get 2 rotors replaced.

The handlebars took atleast 30 weeks by my count to come ex italy.

Oddly enough a clutch cable took 4 days.

Parts are very hit and miss. I wont be dealing with Triumph again thats for sure.

[White trash]

Can anyone explain why it takes so long to get these simple parts? I have calculated that inside the space of two months, i could fly to Italy, rent a workshop, buy a lathe & learn to be proficent enough with it, to turn out a pair of basic brake rotors, sell the lathe & fly home with my new parts.
Why then does a factory that knocks these things out by the thousand take 7 months to supply the same?
Me mate Barry (dogsnbikes on here) has a wait of many months for a stator for his 955i. Fuckin odd really.
Very good point actually.

Especially when you consider you can contact any Triumph or Aprillia dealer in the Stataes or UK and they'll have the parts on the shelf, at less that half the cost.

Airfreight orders take 3 days from pick date to arrival in NZ. What's this 8 week to 9 month bulshit people are expereiencing and why is only for machines under the Triumph NZ licence that experience problems?

[Hitcher]

Ed at AF1 in Texas has been a great source of information and support throughout this whole performance. It was he who informed me that the cam sensor in an RSVR was EXACTLY the same as the speed sensor in a Shiver. It was Ed who told me that Aprilia USA has instructed them to supply RSVR cam sensors to Shiver warranty claims when the Shiver sensors were out of stock. Surprisingly there is a price difference between the two units of about US$30, but what the heck.

I offered this information to Triumph NZ at one stage hoping that this may provide some support for them in their efforts to locate a suitable replacement part for my bike. Their response was that these were completely different units. OK then. Perhaps Ed at AF1 likes making stuff up so that he can make a sale to a gullible Kiwi. Based on my online experience with Ed at www.apriliaforum.com (that AF1 hosts), I think not.

[bane]

Don't buy one with a gold trellis frame and you'll be just fine. Having said that, Triumph New Zealand hasn't imported any 2009 model bikes with the silver trellis frames yet.


This one?
http://www.trademe.co.nz/Trade-Me-Motors/Motorbikes/Motorbikes/Sports/auction-259422877.htm

Looks a good deal if it is...

[JimO]

w
The second attempt to get the right rotors was hampered by the fact that the person they needed to contact was on holiday (they also spent much time on holiday when I was waiting for my handlebars). All up it took about 8 weeks to get 2 rotors replaced.




.

the guy on holiday was one of the excuses that i heard as well

[Hitcher]

Looks a good deal if it is...

That's a great deal. Motorad in Wellington has one for the same price. Both are 2008 year models.

In addition to getting a written assurance from Triumph NZ about honouring the factory warranty prior to purchase, prospective buyers should also point both Emoto's and Motorad's service departments to the www.serviceaprilia.com web site where all of the documentation exists about how to detect and pre-empt speed sensor issues. One set of coloured connectors requires taping with waterproof tape. The other should be OK. I suspect that all of the NZ imports are potentially affected by corrosion between the connector and the sensor.

There are only three significant issues with 2008 Shivers. One is a starter motor recall (none of the specified VIN numbers were imported new into New Zealand); the second is dashboard condensation; the third is speed sensor failure. All of these appear to have been remedied on later model bikes.

All of this information is, by the way, available to the New Zealand distributor and should come as no surprise whatsoever to them or to their retailers.

[sidecar bob]

the guy on holiday was one of the excuses that i heard as well

If a changed level of service is noticeable either within, or outside the organisation when someone is on holiday, then the company involved needs to seriously review its structure.
I also recieved that excuse, among many others when i had issues with the 125.
The bike industry is about 30 years behind the car industry in that respect. The last time you could have got away with the holiday excuse & parts taking 7 months regarding cars would have been the late 70's.
Oh, and the shop didnt want to do the swing arm recall on my RSV because the distributor didnt pay them enough to do it (only after i found out about it through a mate with the same model)
After pressuring them, they tried to make me feel like it was some kind of special favour, not a full on safety recall.

[Pussy]

After reading all the posts here.... Suzuki NZ seem like saints!

[Swoop]

Airfreight orders take 3 days from pick date to arrival in NZ. What's this 8 week to 9 month bulshit people are expereiencing...
It is interesting to note that quite a few (non motorcycling) companies are NOT keeping their stock located in NZ, but in Australia. Overnight courier is the preferred method of delivery to this Banana Republic.

The customer base in NZ is small. Couple that with the issue of businesses closing and the logical solution is to base the stock holding in Oz. This crap of lying to the customer is not acceptable, especially with the global market and the ability to get anything sent to your mailbox within 48hrs, just makes a mockery of the "customer service" we frequently see in NZ.

[HenryDorsetCase]

As a present Triumph owner, I have read this with concern. Especially now my warranty is expired. Hopefully I wont need any service or parts..... ever.

Might just buy that Harley I have been looking at.

[Tank]

As a present Triumph owner, I have read this with concern. Especially now my warranty is expired. Hopefully I wont need any service or parts..... ever.

Might just buy that Harley I have been looking at.

I believe that Triumph parts are all OK - its just the other marques that the same importer brings in.

[sidecar bob]

I believe that Triumph parts are all OK - its just the other marques that the same importer brings in.

Uhh, no. Best you message dogsnbikes & ask how his 955i stator is getting on.

[Owl]

Uhh, no. Best you message dogsnbikes & ask how his 955i stator is getting on.

Yeah I might just do that!

I guess then that I've been rather lucky with Triumph parts?:sweatdrop

[madmal64]

I believe that Triumph parts are all OK - its just the other marques that the same importer brings in.

Urm No! Try getting accessories and bits for the new T Bird! 9 Week wait for a few bits & bobs, Still waiting for the rest.

[sinned]

I don't think that Triumph New Zealand actually cares about who buys its bikes. My non-legal options are being quietly mulled over.
With your PR/Spin experience you should be well equipped to inflict serious damage.


That service doesn't surprise me in the least, Bret. I suddenly feel a lot better that my Aprilia only took five months to fix! :rofl:
Unbelievable.


After reading all the posts here.... Suzuki NZ seem like saints!
I was surprised with 2 failures of Suzuki bikes but very pleased with the Service. A new SV1000 had a collapsed clutch at 1000kms and parts had to be sourced from Japan - dealer loaned me a bike and the SV1000 was back on the road in 3 weeks. Busa had a failed rectifier at 3000kms - part sourced and back on road next day.


As a present Triumph owner, I have read this with concern. Especially now my warranty is expired. Hopefully I wont need any service or parts..... ever.

I was told about the risk of not getting parts for the Speed Triple but bought one anyway. At the time I thought if the worst happens (what happened to Hitcher) I would buy another bike. The Speedy did require a thermostat under warranty and they had that part in NZ.


You are more patient than I woudl have been with a problem of this sort, on a new, expensive motorbike. The CGA makes it the retailers problem - i would have had them in the Disputes tribunal in a month.
BTW this is not the first or only complaint that I have heard about Triumph NZ. That, along with the overpriced NZ parts is one of the main reasons I don't now ride a 1050 Sprint. Had enough of that from BMW, and Triumph is apparently worse.

Triumph prices are high - $500 for a flyscreen! The extra bits seem to start at $500.

I am surprise Hitcher didn't go-for-the-jugular many months earlier.

This makes me feel comfortable knowing I have a Suzuki in the garage.

[AllanB]

It's a bugger. If and when I change my Honda I would seriously consider some form of Bonnie as I'd be changing to the more relaxing side of motorcycledom. Plus they strike me as a excellent blank canvas.

Having read this thread I figure a second hand one would be the way to go - any warranty claims will have been met, even if it took 2 years! And any parts I need I could order from the webthingy and have them in NZ in under 10 days.

Shit happens to machinery and the warranty is only of value if it is honoured and the problem promptly rectified.

We should all move from writing/e-mailing Nick Smith and direct our 'concerns' regarding warranty claims to Triumph NZ.

Dear Sir

It is with great concern that I write to you as I have been seriously considering a new Aprilia, however in light of recent information I have read regarding the extraordinary length of time it takes to settle a warranty claim or obtain parts in New Zealand I .......

[SPman]

And this is being well documented and sent to the Aprilia Head Office ???????

I'd sure like to know my official importer is doing it's best to destroy my brands reputation in a country..............

[spacemonkey]

I have admit this thread really has worried me, I've been eyeing up buying a new bike and most of the ones that have stood out to me now seem to be a bit risky as they are all Triumph (triumphant failure?) NZ's badly supported brands.
Motoguzzi
Aprilla

Oh well I guess that still leaves me with Ducati monster or.... Brutale! :woohoo:

[ukusa]

Urm No! Try getting accessories and bits for the new T Bird! 9 Week wait for a few bits & bobs, Still waiting for the rest.

I posted in another thread earlier today, got my Tbird stuff in 3 weeks from the States, and saved around a third.

[ukusa]

It's a bugger. If and when I change my Honda I would seriously consider some form of Bonnie as I'd be changing to the more relaxing side of motorcycledom. Plus they strike me as a excellent blank canvas.

Having read this thread I figure a second hand one would be the way to go - any warranty claims will have been met, even if it took 2 years! And any parts I need I could order from the webthingy and have them in NZ in under 10 days.

Shit happens to machinery and the warranty is only of value if it is honoured and the problem promptly rectified.

We should all move from writing/e-mailing Nick Smith and direct our 'concerns' regarding warranty claims to Triumph NZ.

Dear Sir

It is with great concern that I write to you as I have been seriously considering a new Aprilia, however in light of recent information I have read regarding the extraordinary length of time it takes to settle a warranty claim or obtain parts in New Zealand I .......

I did get good service on my previous Triumph (an 07 America) under warranty. The front disc had warped a little & was getting surging from the brake. Claim was approved within a few days & fixed a few days after that, so have no complaints there.

[gammaguy]

If a changed level of service is noticeable either within, or outside the organisation when someone is on holiday, then the company involved needs to seriously review its structure.
I also recieved that excuse, among many others when i had issues with the 125.
The bike industry is about 30 years behind the car industry in that respect. The last time you could have got away with the holiday excuse & parts taking 7 months regarding cars would have been the late 70's.
Oh, and the shop didnt want to do the swing arm recall on my RSV because the distributor didnt pay them enough to do it (only after i found out about it through a mate with the same model)
After pressuring them, they tried to make me feel like it was some kind of special favour, not a full on safety recall.

i was reading a trade magazine te other day,we get sent them all the time.

Seems BMW NZ were crowing about their new computerized parts dept in auckland,where they boasted that ANY car part could be obtained and delivered to a dealer in NZ from ANYWHERE in the world within SEVEN days at most.They GUARANTEED it.

I could only sigh at such things,seems the car guys have a bit more pull than we do huh:eek5:

[SixPackBack]

After reading all the posts here.... Suzuki NZ seem like saints!

I was thinking the same thing. My K4 had the wiring loom, crankshaft sensor, camshaft sensor, dash, ECU and other elctronic trickery replaced trying to correct an intermitent fault [was eventually solved as the fuel pump!]. No cost to me, and quick service. Frankly if the Aprilia was owned by me I would have gone postal after the 3rd week!

[sidecar bob]

i was reading a trade magazine te other day,we get sent them all the time.

Seems BMW NZ were crowing about their new computerized parts dept in auckland,where they boasted that ANY car part could be obtained and delivered to a dealer in NZ from ANYWHERE in the world within SEVEN days at most.They GUARANTEED it.

I could only sigh at such things,seems the car guys have a bit more pull than we do huh:eek5:

As the owner of a BMW specialst repairer, i can vouch for the efficency of that system. Give the custy a courtesy car & phn them a few days later to say that their ultimate driving machine is ready to go again. Low stress levels all around.

[shards]

I sold an "out of warranty" Yamaha XT660 to another guy who told me that Yamaha replaced the TPS when it failed because it was "too soon" for it to break. I know these are most likely the exceptions rather than the norm but it does leave a good taste in the mouth.

[DMNTD]

I have admit this thread really has worried me, I've been eyeing up buying a new bike and most of the ones that have stood out to me now seem to be a bit risky as they are all Triumph (triumphant failure?) NZ's badly supported brands.
Motoguzzi
Aprilla

Oh well I guess that still leaves me with Ducati monster or.... Brutale! :woohoo:

Triumph NZ are the official importers of MV Agusta...sorry. :pinch:

PM me for more information re any of the brands mentioned

[gammaguy]

As the owner of a BMW specialst repairer, i can vouch for the efficency of that system. Give the custy a courtesy car & phn them a few days later to say that their ultimate driving machine is ready to go again. Low stress levels all around.

people give me a hard time for owning a five series beemer.

after years in the motorcycle trade and being generally dicked around,thats why i own a car where the dealers in the main know the meaning of the word "service":yes:

[sidecar bob]

people give me a hard time for owning a five series beemer.

after years in the motorcycle trade and being generally dicked around,thats why i own a car where the dealers in the main know the meaning of the word "service":yes:

What is it with people giving you a hard time for having great taste?

[Spuds1234]

Well f@#K me. Guess who has to go though the headache of getting parts again?

Some bird that needs her eyes checked didnt notice my bike when she knocked it over today.

Insurance will cover everything and I wont have to pay anything so I should be positive about this, but its hard to be after the last round.

[Swoop]

I believe that Triumph parts are all OK...
Unfortunately not. This is after a workmate had months of issues with the "Triumph spare parts system".

Some bird that needs her eyes checked didnt notice my bike when she knocked it over today.
Sorry, but according to KB folklore, it is "always the biker's fault".

[Spuds1234]

Sorry, but according to KB folklore, it is "always the biker's fault".

I thought that was just Katmans folklore.

I guess I could have parked it at home and taken the bus to work.

[kwaka_crasher]

I guess I could have parked it at home and taken the bus to work.

Yeah. You're so irresponsible. :oi-grr:

[kwaka_crasher]

Well f@#K me. Guess who has to go though the headache of getting parts again?

Some bird that needs her eyes checked didnt notice my bike when she knocked it over today.

Insurance will cover everything and I wont have to pay anything so I should be positive about this, but its hard to be after the last round.

Cash settlement. Get the parts from overseas yourself. Fuck the local distributor - it sounds like they don't deserve to be in business.

I was looking at a buying a 1050ST but there's no fucking way I'm buying one now with all the stories I've heard about these pricks.

[Eddieb]

i was reading a trade magazine te other day,we get sent them all the time.

Seems BMW NZ were crowing about their new computerized parts dept in auckland,where they boasted that ANY car part could be obtained and delivered to a dealer in NZ from ANYWHERE in the world within SEVEN days at most.They GUARANTEED it.

I could only sigh at such things,seems the car guys have a bit more pull than we do huh:eek5:

I've never had to wait longer than 10 days for a part for my BMW motorcycles.
If it's not in stock in NZ then 10 days from Munich is the quoted delivery time by the dealer and it always takes exactly 10 days, never any more, never any less.

Even for the 1982 G/S model I recently sold BMW can supply new parts off the shelf in Munich.

[bikemike]

I've never had to wait longer than 10 days for a part for my BMW motorcycles.
If it's not in stock in NZ then 10 days from Munich is the quoted delivery time by the dealer and it always takes exactly 10 days, never any more, never any less.

Even for the 1982 G/S model I recently sold BMW can supply new parts off the shelf in Munich.

Yep, same. I was pissed at first that so many of the bits that needed replacing as a result of my classic accident were no shelf stock. I thought surely they are the likely candidates and will be available!

However, 10 days and all done.

Useful info on the performance of the strange little arrangement with Triumph and the Italians tho.

[peasea]

I have nothing to add to this thread, my Harley doesn't break down.

[MD]

Let me shout for a second - THERE IS NO PROBLEM WITH TRIUMPH PARTS IN NZ !
The problem, and I've heard this again and again from Aprilia owners, is with APRILIA parts. It seems no matter who their current Importer of the month is, the parts aren't coming out of Italy.

My personal opinion of the Owners of Triumph NZ is ...umm, not favourable. But that has nothing to do with Triumph the factory. As someone has already said on here, Triumph insist their Distributors hold a reasonable level of parts. The few items I have wanted, if not in the local shop, are here overnight. Of course parts for the new T-Bird may not be in stock yet. No surprise since the first bikes only rolled off the assembly line a matter of weeks ago. Give them a chance.

[Hitcher]

As a corollary to the events of last year, a couple of months ago "Aprilia New Zealand" sent me details for two factory recalls relating to 2008 model Shivers, of which mine is one. These are for a starter motor relay and for the speed sensor. Interestingly Aprilia Italy had issued these recalls early in 2009, prior to my tale of woe commencing with their duly appointed New Zealand "agent".

My Shiver was booked in with my local Aprilia franchise dealer for this work to be completed immediately following the 2010 Grand Challenge...

Also of interest in this space is the recent appointment of Red Baron as the Aprilia and Moto Guzzi dealers for the Auckland and Bay of Plenty regions. I understand that this deal was concluded on the basis that Red Baron could source parts required for this venture directly from Aprilia Japan rather than through the uncommitted and disinterested New Zealand distributor.

Watch this space. I suspect it could prove interesting.

[spacemonkey]

Also of interest in this space is the recent appointment of Red Baron as the Aprilia and Moto Guzzi dealers for the Auckland and Bay of Plenty regions. I understand that this deal was concluded on the basis that Red Baron could source parts required for this venture directly from Aprilia Japan rather than through the uncommitted and disinterested New Zealand distributor.

Watch this space. I suspect it could prove interesting.


Very interesting! :)
What's the Red baron in Lower Hutt's relationship to the ones up north?
As I'm now an Aprilia owner, anything that speeds up service gets my attention.

[nosebleed]

I'm afraid I'm only midly enthusiastic about the Red Baron thing.
While I'm sure that sourcing items from Japan is strategically advantageous it's unlikely that the Parts department will fare better than previous operations at stocking over the counter items for Aprilia.

For the forseeable future i'll continue to order my parts from AF1.

[drmikenz]

just to add my 2 cents to this thread

i've got a 2010 Motoguzzi V7 classic. a few weeks after i bought it i went for a slide on a wet roundabout when a lovely old lady pulled out in front of me. the usual kind of damage, mirror, brake lever, exhaust, heart shields and header pipe.

No problem, full insurance so in it goes to be assesed on about the 10th of July. At the same time i notice that my fuel tank surround is corroded already after a few weeks and my instrument gauge is leaking. So i take photos and file a warranty claim late august for those parts.

*Most* Parts for the accident finally arrive late november (a measly 4 months after the accident) and are fitted by triumph NZ. But the heat shields are nowhere to be found and neither are the parts for the warrenty. Finally Triumph tells me that Motoguzzi have made the part obsolete. For a current model bike which they are still producing. :gob:

the lady i've been dealing with a triumph sounds like she couldn't give a sackful of fucks about the fact that it appears I might not be able to get parts for the bike. She assures me that they 'probably' will be able to get parts if i need them in the future then seems surprised that I wasn't really happy with the vagueness of that answer for a bike thats less than 6 months old. Despite several phone calls to triumph nz they just don't seem to care about getting any parts or giving any customer care at all. Apparently my parts for the corrosion warranty claim are on their way from italy, eta unknown. :angry:

Just wondering what my legal options are, while I love the bike i'm not really keen on having it off the road for months at a time or indefinitely if triumph nz/motoguzzi can't or won't source the parts. Any suggestions on what to do next ?

[Gremlin]

Tell em to pull their fingers out of their arse, fix your issues on an almost brand new bike, or take it back. The dealer must be given the opportunity to correct the issue, but its not cricket to have an almost brand new bike out of action for months.

[fuknKIWI]

I don't think that Triumph New Zealand actually cares about who buys its bikes. My non-legal options are being quietly mulled over.
Maybe Santa will bring you a steel peddle/slide ukelele to play the blues on :facepalm:

[Ocean1]

Tell em to pull their fingers out of their arse, fix your issues on an almost brand new bike, or take it back.

Yup. Tell them via your solicitor, if they ignore that it'll tell you they're simply incompetent rather than negligent. If the facts are as you've outlined I'm pickin' it'll get some action, though.

[KiwiRat]

Let me shout for a second - THERE IS NO PROBLEM WITH TRIUMPH PARTS IN NZ !


Off topic I know,but there is one thing wrong with Triumph parts in NZ, and that is the pricing strategy.

They almost seem to be encouraging customers to seek their bits and bobs offshore.

As an example, a flyscreen is 100 quid in the UK. That's about $206 at today's exchange rate. Were you to buy that locally it would set you back $425.

The same goes for a set of side covers. 108 quid in the UK, $400 and something here.

Arrow 2 into 1 exhaust, 745 quid I think, ($1535). Buy it here, $2700.

Kind of makes it hard to support your local dealers.

[tri boy]

Tell em to pull their fingers out of their arse, fix your issues on an almost brand new bike, or take it back. The dealer must be given the opportunity to correct the issue, but its not cricket to have an almost brand new bike out of action for months.


You obviously have never ordered anything, (and Imean anything), through an Italian factory/supplier.
The lead time is commonly three months.
The components/parts may, or may not be included in that specific sea container.
NZ is way down the list of priorities to the Italians.
Many emails need to be sent to remind them other things, and confirmation may, or may not be reliable.
Sea containers are heldup regularly, 99% full, because a couple of components are not ready. (why the fuck this happens is beyond me. I think it is the Italian way).
Payment is required at the initial order stage, and then, maybe all components arrive, but not always the exact part for the machinery year requested.

People hassle Triumph NZ about time/parts/cock ups.ButIthink you will find that they are probably sick of it themselves, and will be happy to be rid of the irritation eventually. MHO

[drmikenz]

You obviously have never ordered anything, (and Imean anything), through an Italian factory/supplier.
The lead time is commonly three months.
The components/parts may, or may not be included in that specific sea container.
NZ is way down the list of priorities to the Italians.
Many emails need to be sent to remind them other things, and confirmation may, or may not be reliable.
Sea containers are heldup regularly, 99% full, because a couple of components are not ready. (why the fuck this happens is beyond me. I think it is the Italian way).
Payment is required at the initial order stage, and then, maybe all components arrive, but not always the exact part for the machinery year requested.

People hassle Triumph NZ about time/parts/cock ups.ButIthink you will find that they are probably sick of it themselves, and will be happy to be rid of the irritation eventually. MHO

I'm sure the Italians aren't dropping their espresso cups to fill the containers to nz(or anywhere probably) but if triumph nz wants to happily take my money to sell me a bike then they have a responsibilty to make sure they can fix it.I think not even having common parts like mirrors and exhaust in nz is just retarded as pretty much any slide or drop is going to damage those bits :blink:

[Gremlin]

Evidently the Austrians are different to the Italians. 3 weeks for a part, ex Austria, whatever I order (except for Christmas, which is always a bit of a mess, so add a week or two).

Excusing poor service on a new bike, just because the way they do it (ie, months, or half a year) only lets them get away with it. I choose not to buy those brands, because of those issues.

OK... and cause I always need parts :innocent:

[Flip]

No, Triumph parts availability is generally pretty good.

Sorry to argue but Triumph parts service IMHO is a complete bucket of crap. I ordered a pile of parts for mine and after a year of waiting and chasing them up I sold the thing and forgot all about ever dealing with them again. My experiences with Triumph NZ are a major reason I don't own a "new" Triumph these days.

Got knocked off the Harley last year, did a bit of mostly cosmetic damage, had the bike back in 6 days.

[Viscount Montgomery]

Bah, praising most of these typically hovering vulture dealer middlemen oufits around the country who's main objective in life is to slide their greasy fingers into your wallet, just because they come up with an excuse like "We can't do anything about it", is no different than saying you should be praising the household of fucken deadbeat arsehole neighbours living across the street as great people who deserve respect just because they haven't yet broken in and stolen stuff from your property

[Owl]

Sorry to argue but Triumph parts service IMHO is a complete bucket of crap. I ordered a pile of parts for mine and after a year of waiting and chasing them up I sold the thing and forgot all about ever dealing with them again.

Information I've received through the dealer Re: parts availability/time frame, has always been fairly reliable. If not, I'd source OEM parts myself through the UK or US. I've never had to do that though!

If you seriously waited a year to receive nothing, then I have to wonder if the problem lies with you.:facepalm:

[Max Preload]

If you seriously waited a year to receive nothing, then I have to wonder if the problem lies with you.:facepalm:How, exactly, could it be a problem with him? Was it that he failed to chase them up during every waking moment to try and get the useless cunts to do their fucking job?:facepalm:

[UberRhys]

Hmmm... This sounds only too familiar...

Thread: Triumph Motorcycles NZ Ltd - hard to deal with, or just crap at spare parts (http://www.kiwibiker.co.nz/forums/showthread.php/121851-Triumph-Motorcycles-NZ-Ltd-hard-to-deal-with-or-just-crap-at-spare-parts)

[Bonez]

After reading all the horror stories re parts availability on newish stuff I do actually feel quite qreatfull I ride some slightly antiquated kit and have accumulated a number of bit n bobs over the years. Thanks for sharing everyone. In this day and age anything up to a couple of weeks from elsewhere on the planet would be a reasonable wait. What's parts supply for Royal Enfeilds like? Just curious.

[Paul in NZ]

What's parts supply for Royal Enfeilds like? Just curious.

pretty good as it happens.... The indians have been churning stuff out for yonks and the rest comes from various lads in the UK like Hitchcocks.

Ironic I guess that parts for my 1970 650 triumph are a non issue.....

[Flip]

If you seriously waited a year to receive nothing, then I have to wonder if the problem lies with you.:facepalm:

I did chase them up, but the really sad thing is I never got the parts and I never got the money back, it was sooooo long I forgot about the bits. IMHO the term "rip off cunts" descrides Triumph NZ quite well.

I didn't know how bad Triumph NZ was at the time I ordered the parts, well do now. Once fool you twice fool me Triumph NZ.

[Bonez]

Surely you'd be able to get something sorted via Small Claims Flip?

[Flip]

Not worth it for the relatively few hundred dollars it cost me, I just chalked it up as a learning experience.

I am not surprised but disappointed to see how many other folk have had troubles getting parts from Triumph NZ. My Triumph was a great bike but to some small degree dealing with those cunts spoilt the whole Triumph ownership experience for me.

[Hitcher]

It's all academic now. My beloved and sporadically problematic Shiver has been written off. Ride it no more shall I. I have succumbed for the proven gold standard of a Japanese inline four. Let that be a lesson for me.

[Max Preload]

Not worth it for the relatively few hundred dollars it cost me, I just chalked it up as a learning experience.It's not about the money. It's about the principle.

[drmikenz]

Hmmm... This sounds only too familiar...

Thread: Triumph Motorcycles NZ Ltd - hard to deal with, or just crap at spare parts (http://www.kiwibiker.co.nz/forums/showthread.php/121851-Triumph-Motorcycles-NZ-Ltd-hard-to-deal-with-or-just-crap-at-spare-parts)


In a weird way glad to hear they are equal opportunity assholes... Misery loves company eh..

[Paul in NZ]

It's all academic now. My beloved and sporadically problematic Shiver has been written off. Ride it no more shall I. .

Written off? Dear god why?

[Ronin]

Written off? Dear god why?

One would imagine:

http://www.kiwibiker.co.nz/forums/showthread.php/129927-Hitcher-s-Grand-Challenge-Misadventure?highlight=hitcher

[davebullet]

I did chase them up, but the really sad thing is I never got the parts and I never got the money back, it was sooooo long I forgot about the bits. IMHO the term "rip off cunts" descrides Triumph NZ quite well.

I didn't know how bad Triumph NZ was at the time I ordered the parts, well do now. Once fool you twice fool me Triumph NZ.

Missed where you first posted about this. Did you order the parts via a Triumph NZ dealer? or direct somehow? I've found Motorad in Wgtn pretty good and responsive. What parts did you order?

[James Deuce]

One would imagine:

http://www.kiwibiker.co.nz/forums/showthread.php/129927-Hitcher-s-Grand-Challenge-Misadventure?highlight=hitcher


Honestly I've done worse damage to a bike in a static drop in the garage. It's not write off damage. I suspect the Insurance company simply can't be arsed dealing with Triumph NZ.

[Paul in NZ]

One would imagine:

http://www.kiwibiker.co.nz/forums/showthread.php/129927-Hitcher-s-Grand-Challenge-Misadventure?highlight=hitcher

Sigh....

Yup I was kinda aware of that :innocent: but I understood it was a low speed fall over with feck all damamge - why write off a perfectly good (and expensive) bike for a little damage? Why are these guys making bikes from wet tissue paper? Jesus - no wonder insurance is soooo expensive.

[James Deuce]

Sigh....

Yup I was kinda aware of that :innocent: but I understood it was a low speed fall over with feck all damamge - why write off a perfectly good (and expensive) bike for a little damage? Why are these guys making bikes from wet tissue paper? Jesus - no wonder insurance is soooo expensive.

See above.

[Ronin]

Honestly I've done worse damage to a bike in a static drop in the garage. It's not write off damage. I suspect the Insurance company simply can't be arsed dealing with Triumph NZ.

I will admit to being more than a little confused about it myself being that it was low speed.

Shame really.

[spacemonkey]

I will admit to being more than a little confused about it myself being that it was low speed.

Shame really.

After looking on the AF1 website for parts for my Aprilia the other day I'm not surprised.
I dropped the bike last week @ 30kmph slid only 4m..... The AF1 prices which are a fraction of TNZ's, well I gave up on adding them up at about the $2k USD mark.
It really doesn't take much to create an expensive mess.

[Max Preload]

I suspect the Insurance company simply can't be arsed dealing with Triumph NZ.And who can blame them?

I considered a 1050 ST for about 30 seconds until I remembered the tales of woe from people dealing with those fuckwits. I'm afraid they're simply off the menu until they lift their game.

[Paul in NZ]

Typical I suppose. They really only care about selling you a new bike and bugger fixing old ones (well it IS a year old or so)... The ultimate expression of the consumer society.

Well I'm sorry but it rips my shorts big time. Unless there was some terrible damage, writting off that bike from a tip over has to be unsustainable, unethical and making simple things like insurance impossible to afford for mere mortals. It makes me feel a bit ill to be honest.

[White trash]

Typical I suppose. They really only care about selling you a new bike and bugger fixing old ones (well it IS a year old or so)... The ultimate expression of the consumer society.

Well I'm sorry but it rips my shorts big time. Unless there was some terrible damage, writting off that bike from a tip over has to be unsustainable, unethical and making simple things like insurance impossible to afford for mere mortals. It makes me feel a bit ill to be honest.

Nope. It's makes better economic sense for the shop to get the repair work than it does to sell another bike.

[Paul in NZ]

Nope. It's makes better economic sense for the shop to get the repair work than it does to sell another bike.

Easier $$ for the importer though which is what this is about surely?

[scumdog]

After reading all the horror stories re parts availability on newish stuff I do actually feel quite qreatfull I ride some slightly antiquated kit and have accumulated a number of bit n bobs over the years. Thanks for sharing everyone. In this day and age anything up to a couple of weeks from elsewhere on the planet would be a reasonable wait. What's parts supply for Royal Enfeilds like? Just curious.

Hmm, not quite the same thing but just an example, a new clutch cable for my '83 Suzuki XN85 arrived on my door-step from Japan within 9 days...and that was including the Christmas break, I sourced it via a very helpful parts man at the local Suzuki dealers.

(OK, maybe the cable also fits other more common Suzukis but it still GOT here fast - and was the correct item.)

[p.dath]

Typical I suppose. They really only care about selling you a new bike and bugger fixing old ones (well it IS a year old or so)... The ultimate expression of the consumer society.


That's interesting. Most "car" manufacturers make a significant proportion of their revenue from parts. It seems these motorcycle manufacturers are missing a big chunk of the pie.

[Big Dave]

That's interesting. Most "car" manufacturers make a significant proportion of their revenue from parts. It seems these motorcycle manufacturers are missing a big chunk of the pie.

Maybe things in real life aren't as bad as they are on Kiwi Bitcher either.
I've never had any troubles with Triumph parts and I've blown up several.
Some had to come from the UK, but it only took 10 days, which considering where we are and the size of the market, I thought was quite acceptable.

As far as the Italian brands are concerned - I have no experience.

[James Deuce]

It isn't Triumph parts that are the issue - It's Aprilia.

[Big Dave]

It isn't Triumph parts that are the issue - It's Aprilia.

Yeah - I know but the conversation drifted that way.
I do know that the tail can't wag the Piaggio Corporation dog, too.

[Hitcher]

I do know that the tail can't wag the Piaggio Corporation dog, too.

The AF1 tail appears more than capable of wagging the Piaggio Corporation dog, and the Red Baron tail appears to be better at this task than the so-called New Zealand distributor.

Anyway, enough of this from me, a former Aprilia owner of Wellington.

[Big Dave]

Red Baron tail appears to be better at this task

Red Baron has significantly more 'clout' than many realise. Large international network of franchises.

My guess would be the supply comes from the Japanese market/stocks.


Hope they sort it. I sport wood for the Dorsoduro 1200.

[Mystic13]

So the bigger question is which brands have good warranty back up and parts. My experience has been with BMW and they are @#$%. Their policy seems to be until they have a solution for a fault then the fault does not exist.

[Big Dave]

I'm prepared to stand corrected here - but I was told that Suzuki is the only brand distributed by the parent company in NZ, the rest are by private holdings.

All of them are subject to the NZ economies of scale regarding parts stock holding. I bet you can find horror stories and a few songs of praise for all of them.

[Gremlin]

Agree with BD, same with asking which dealer is good/bad.

KTM hasn't been too bad. If not in stock, expect 3 weeks ex Austria. New subframe under warranty went smoothly, no paperwork and 3 weeks. Pity re BMW, as I'm trying to change to one ASAP.

[scumdog]

I'm prepared to stand corrected here - but I was told that Suzuki is the only brand distributed by the parent company in NZ, the rest are by private holdings.

All of them are subject to the NZ economies of scale regarding parts stock holding. I bet you can find horror stories and a few songs of praise for all of them.

Hence my experience in post #117 above I guess!:woohoo:

[Big Dave]

Hmmm - just thinking about it, H-DA are factory distributors too.

[scumdog]

Hmmm - just thinking about it, H-DA are factory distributors too.


Likewise never had trouble with accessories/parts from them, there quick-as and the correct bit.:yes:

[myvice]

Problems with Triumph NZ?
Shocked, no really I am…
Get your parts from Ebay or wherever, unless you like waiting.

[Eddieb]

Agree with BD, same with asking which dealer is good/bad.

KTM hasn't been too bad. If not in stock, expect 3 weeks ex Austria. New subframe under warranty went smoothly, no paperwork and 3 weeks. Pity re BMW, as I'm trying to change to one ASAP.

And to balance things out I've had the opposite experience. I don't think anything I've ordered from KTM has ever arrived in less than a month, and it took 6 weeks to get some front guard bolts and a few other odds and ends.

BMW on the other hand 10 days from Munich, always. Never more, never less.

[spacemonkey]

Guess I'll soon see if Triumph NZ have lifted their game...... Insurance has signed off on it so $7,800 worth of replacement parts has just been ordered for my Aprillia.

[drmikenz]

Guess I'll soon see if Triumph NZ have lifted their game...... Insurance has signed off on it so $7,800 worth of replacement parts has just been ordered for my Aprillia.

i wouldn't count on it. my warranty claim sent to triumph in October has mysteriously not been ordered despite the fact we have a trail of emails about it. no explanation, no apology. just a 'you'll need to go to red baron and do it again'

anyone know the name of a higher up in TriumphNZ so i can call and try and get someone slightly higher up the evolutionary scale to take care of my claim.

[spacemonkey]

Meh easy answer to me is just to hassle the insurance company...... let them do the big nasty act with them then if that don't work I just say;
"look just give me the money and I'll sort it out so you have no more interest in the matter and are clear of the mess"
then go buy the parts at half the price @ AF1.com and pocket the difference. All the damaged bits are super simple bolt on bits that a high school student could do no worries, only bit I'd have trouble with is replacing the front axle as I don't have a bike lifter at home.... honestly I really feel sorry for the guys at the bike shop getting caught in the middle of this, the team at Motorad have been great, nuthin but praise for Carl, Glen and Michael at the shop.

[Hitcher]

Four sleeps to go.

[Gremlin]

Picking her up Saturday then? Me too! Assuming everything goes according to plan...

[White trash]

anyone know the name of a higher up in TriumphNZ so i can call and try and get someone slightly higher up the evolutionary scale to take care of my claim.

Ian or Leigh Beckhaus.

Good luck getting any sense out of either of them

[Hitcher]

Friday. Three sleeps to go now.

[Bounce001]

Thanks for the info in the thread. I will be sending it to Triumph NZ and Triumph UK in my dirty email to them about warranty claims. I have had two on my 1050 since I got it in May last year. It took over 4 months to get a new ignition (2 attempts to get the same key number so I wouldn't need 2 keys for the bike - 1 ignition, 1 seat and fuel cap) before they said the same key number couldn't be done. I think this was because they couldn't be arsed getting it right. After posting on thespeedtriple.com I have found out this is a common problem with the 1050's and you would think that it would have been a recall.

After complaining about having 2 keys I requested that:
a) they replace the fuel cap and seat lock to fit the same key or
b) they replace the ignition barrel to fit hte original key.
For both I was told NO.

Triumph NZ are the biggest pack of wankers to ever have to deal with. I wonder how much this affects sales on Triumphs in NZ and if Triumph UK (and other brands they distribute)are aware of this issue?

[grbaker]

Well this thread (and the fly-by-wire throttle) put me off a Shiver last year... so it does some good.

I am looking at maybe a Tiger 800 for me next Oz tour... but am thinking of buying in Oz (now) and maybe a Beemer (maybe not... they just ain't cool).

[Hitcher]

After complaining about having 2 keys I requested that:
a) they replace the fuel cap and seat lock to fit the same key or
b) they replace the ignition barrel to fit hte original key.
For both I was told NO.

Under the Consumer Guarantees Act you have a third option, particularly if the bike is still under warranty: they can buy the bike back off you for the price you paid.

Triumph NZ will argue that they don't have to do that, that any dispute in that regard is between you and the company that sold you the bike. They're wrong. If resolving the dispute at hand lies in their hands more than it does in the hands of the retailer, then they have legal responsibilities.

[Blackbird]

Well, it's a pleasure to actually report good Triumph service! I bought the Striple in October 2009 from the Hamilton Motorcycle Centre and would have to say that the Striple has been great, as has the service from Heath and his team.

Enter a slight problem...

The Striple is always garaged and I'm anal about keeping it in perfect nick. However, both mirror stalks have recently started to show corrosion bubbles. The rest of the bike is perfect. Last Friday, I emailed Heath about the issue, asking for his views. Yesterday morning, I had a call from Heath's workshop guru, Matt; who was going to forward my query to Triumph NZ immediately and could I take a couple of digital photos please? Done pronto.

A couple of hours ago, Matt rings back saying that first thing, there was an email from Triumph accepting the claim and shortly afterwards, a new pair of mirror stalks arrived in Hamilton by courier. Doesn't get much better than that!:niceone:

I have to ride down from Coro to Hamilton in the next day or so to have them fitted under warranty but that's a good excuse for a ride.

Kudos to Triumph and in particular Heath and Matt for their follow-up.

[UberRhys]

anyone know the name of a higher up in TriumphNZ so i can call and try and get someone slightly higher up the evolutionary scale to take care of my claim.

I got the following PM about my post:


Your post re Triumph Motorcycles
Hi

We have had your post regarding parts supply from Triumph Motorcycles brought to our attention.

We would like to be able to sort things out for you asap. Please could you call us on (09) 527 0904 and ask for Clive, or if you would prefer us to contact you at a convenient time, please could you email me your contact details: dione@triumphnz.co.nz

Kind regards

Dione Robinson
TRIUMPH MOTORCYCLES (NZ) LIMITED

Still nothing happened... :finger::2guns::ar15:

[Max Preload]

Under the Consumer Guarantees Act you have a third option, particularly if the bike is still under warranty: they can buy the bike back off you for the price you paid.

Triumph NZ will argue that they don't have to do that, that any dispute in that regard is between you and the company that sold you the bike. They're wrong. If resolving the dispute at hand lies in their hands more than it does in the hands of the retailer, then they have legal responsibilities.Actually, they're not wrong. It has to be a substantial failure of character to reject it - having different keys would certainly not come under that heading.

The best way to deal with them is get their refusal to rectify the problem in writing then simply have the barrels rekeyed alike. Then send them the bill and tell them that if they don't pay it you'll lodge a claim with the Disputes Tribunal, where there's no doubt you'll win.

They sound like a bigger bunch of cocks every time anyone posts anything about them.

[drmikenz]

Ian or Leigh Beckhaus.

Good luck getting any sense out of either of them

sent Ian an email explaining what had happening and asking for a written guarantee that future warranty claims will be dealt with in a reasonable time frame.......so far...silence

[drmikenz]

I got the following PM about my post:



Still nothing happened... :finger::2guns::ar15:


when was this ? I've been dealing with Dione for months and i'm not overly surprised :wait:

[Bounce001]

Have got the original ignition back so I can ge the barrels swapped over. Will definately be sending Triumph the bill! I will also be complaining about the 'limited edition' watch that came with the bike, the face hangs over both sides of my wrist! Didn't they think a woman would buy one of their bikes????

Agree that Hamilton Motorcycles are excellent and the team down there go out of their way to help out. Won't go anywhere else!

[BMWST?]

Agree with BD, same with asking which dealer is good/bad.

KTM hasn't been too bad. If not in stock, expect 3 weeks ex Austria. New subframe under warranty went smoothly, no paperwork and 3 weeks. Pity re BMW, as I'm trying to change to one ASAP.

i can walk into motorad and get any part for my 20 year old bmw within a few days...sometime i deal with motobins.I havent actually tried witht BMW dealer(motomart?)

[HenryDorsetCase]

Have got the original ignition back so I can ge the barrels swapped over. Will definately be sending Triumph the bill! I will also be complaining about the 'limited edition' watch that came with the bike, the face hangs over both sides of my wrist! Didn't they think a woman would buy one of their bikes????


wear it round your neck Flava Flav style

[HenryDorsetCase]

I was dead keen on getting a Street Triple as my next bike. But gvien the issues raised in this (and other threads) I am now not so sure. Seriously.

[Max Preload]

Triumph NZ is a 'family' business isn't it? I think I heard that once or twice.

I never deal with 'family' businesses if I can possibly avoid doing so. Inevitably, to their own detriment, they are carrying all the mongoloid offspring that could never actually make it in the real world on their own merit.

[Bender]

I was dead keen on getting a Street Triple as my next bike. But gvien the issues raised in this (and other threads) I am now not so sure. Seriously.

Same (except I was considering a Tiger.)

[Blackbird]

Agree that Hamilton Motorcycles are excellent and the team down there go out of their way to help out. Won't go anywhere else!

Bounce:
Hope you get a resolution soon. I'll be in Hamilton on Friday to get my new mirror stalks fitted. Henry: Apart from the corrosion on the mirrors, the rest of the bike is perfect and I can't speak highly enough of Hamilton Motorcycles, either with their pre-sales approach or after it.

[Gremlin]

I was dead keen on getting a Street Triple as my next bike. But gvien the issues raised in this (and other threads) I am now not so sure. Seriously.
Yep, no jokes, Triumph, Aprilia etc are all off my list when it comes to bikes (and I've just purchased). I simply go through too many km, services etc, to risk having a network that can't do what I need.

[HenryDorsetCase]

Triumph NZ is a 'family' business isn't it? I think I heard that once or twice.

I never deal with 'family' businesses if I can possibly avoid doing so. Inevitably, to their own detriment, they are carrying all the mongoloid offspring that could never actually make it in the real world on their own merit.

I am searching for a chance to use the phrase "mongoloid offspring" in context asap.

[shrub]

Fucken Beckhaus family strikes again.

Total cunts with no interest in the motorcycling public, rather more silver they can line their pockets with.

That's pretty much on the money (no pun intended)

[Brett]

Well given the feedback on here about Aprilia/Triumph NZ I will definitely be looking elsewhere for my next machine. Pity, because I was very keen on the new RSV Mille. MIght have to go for the Ducati Hypermotard instead.