Ouch. An expensive noise

[Jantar]

Late yesterday afternoon, while riding through Motueka, the bike made a noise that sounded a bit like disconnecting an air line while there was still some pressure in it. At the same time the VStrom lost power and started running on only one cylinder.

First thing this morning I took it into the Suzuki workshop for a diagnosis and repair. The verdict is: A broken cam chain tensioner; a broken cam chain; a damaged cam chain gear; and a damaged bearing.
The worst of it is that none of these parts are available in New Zealand, and all must be ordered ex Japan a week before Xmas.

So, my options are: A rental car or bus home and come back in 6 weeks to pick up the bike; or trade in "As Is" and ride away on a new bike (if they can get one).

[MSTRS]

Nasty. Could it be an ACC plot to get you off bikes?

[duckonin]

Late yesterday afternoon, while riding through Motueka, the bike made a noise that sounded a bit like disconnecting an air line while there was still some pressure in it. At the same time the VStrom lost power and started running on only one cylinder.

First thing this morning I took it into the Suzuki workshop for a diagnosis and repair. The verdict is: A broken cam chain tensioner; a broken cam chain; a damaged cam chain gear; and a damaged bearing.
The worst of it is that none of these parts are available in New Zealand, and all must be ordered ex Japan a week before Xmas.

So, my options are: A rental car or bus home and come back in 6 weeks to pick up the bike; or trade in "As Is" and ride away on a new bike (if they can get one).

If you had Been an AA member you your bike and all would of been taken home for nilch good insurance $90 well spent per year..;)

[PrincessBandit]

Late yesterday afternoon, while riding through Motueka, the bike made a noise .......
The worst of it is that none of these parts are available in New Zealand, and all must be ordered ex Japan a week before Xmas.

So, my options are: A rental car or bus home and come back in 6 weeks to pick up the bike; or trade in "As Is" and ride away on a new bike (if they can get one).

I feel for you! I know that scenario well. What is it with Suzuki that they don't have the stuff in the country? Having said that, there were no Michelin RP2's either in the country when I needed to replace my rear tyre. I'm starting to feel paranoid!!

Hope you transport issues get sorted out. Good luck.

[R6_kid]

If you had Been an AA member you your bike and all would of been taken home for nilch good insurance $90 well spent per year..;)

And he'd also be paying to support an organisation that thought increasing motorcycle levies was a good idea :bash:
Some insurance companies offer this service free of charge when you have full insurance.

[Hiflyer]

What about the valves? Were they sweet? I had the same problem with my Hyosung, cost $963 to fix but didnt have a broken cam chain, a damaged cam chain gear and a damaged bearing.

I'd go with the trade in if I was you, but I'm only a youngun so probably don't know the half of what to do haha

Gutted that it had to happen though

[Jantar]

What about the valves? Were they sweet? .....
I was very lucky there. It happened with both valves closed, so the engine just kept ticking over nicely on one cyclinder, no lockup and no mechanical noise. Even gave a nice result when the mechanic gave it a compression test.

I will go with the trade in if they can find and supply a new VStrom in 24 hours.

[Cajun]

Late yesterday afternoon, while riding through Motueka, the bike made a noise that sounded a bit like disconnecting an air line while there was still some pressure in it. At the same time the VStrom lost power and started running on only one cylinder.

First thing this morning I took it into the Suzuki workshop for a diagnosis and repair. The verdict is: A broken cam chain tensioner; a broken cam chain; a damaged cam chain gear; and a damaged bearing.
The worst of it is that none of these parts are available in New Zealand, and all must be ordered ex Japan a week before Xmas.

So, my options are: A rental car or bus home and come back in 6 weeks to pick up the bike; or trade in "As Is" and ride away on a new bike (if they can get one).

how many kms on the bike jantar?

[robo555]

If you had Been an AA member you your bike and all would of been taken home for nilch good insurance $90 well spent per year..;)

It wouldn't do much good to bring a broken bike home. Even if he DID wanted to bring it home he could have just rode it, since one cylinder was still working.

[Mikkel]

The worst of it is that none of these parts are available in New Zealand, and all must be ordered ex Japan a week before Xmas.

My life. 2 years ago. It really sucks! :(

I hope you get it all sorted in an OK way. You're lucky that the valves didn't take a hammering - but I guess that is impossible with a broken cam chain on a V-twin (if there is no chain to supply torque to the camshaft the springs will push it closed, no?).

At least it's a nice part of the country to be stranded in. :)

[Mully]

What's the warranty on a Vstrom?

And, out of curiousity - what's a "reasonable" period of time for an $X motorcycle to last?

[MyGSXF]

Thanks for the heads up XF650.. :niceone:

Have sussed out a rental car that needs to be relocated back to ChCh.. so heading over to pick M & P up in Mot tomorrow morning & delivering them to the rental company at the Nsn airport.. stage 1 for getting them home is sussed.. :woohoo: not sure bout the bike though... :confused:

[Crasherfromwayback]

I was very lucky there. It happened with both valves closed, so the engine just kept ticking over nicely on one cyclinder, no lockup and no mechanical noise. Even gave a nice result when the mechanic gave it a compression test.

I will go with the trade in if they can find and supply a new VStrom in 24 hours.

I've got one here if it's any help mate.

Pete

[Jantar]

What a great community we have here. I'm absolutely overwhelmed with all the offers of help.


how many kms on the bike jantar?

The bike just had its 54000 km service (at 53000 km) a little over one week ago. I've done around 1500 km since then.


What's the warranty on a Vstrom?

And, out of curiousity - what's a "reasonable" period of time for an $X motorcycle to last?

The warranty is 2 years, but I would expect a big V-twin to last a long time. This is an unusual and unexpected event and, as far as anyone knows, hasn't happened to a VStrom in New Zealand before.


Thanks for the heads up XF650.. :niceone:

Have sussed out a rental car that needs to be relocated back to ChCh.. so heading over to pick M & P up in Mot tomorrow morning & delivering them to the rental company at the Nsn airport.. stage 1 for getting them home is sussed.. :woohoo: not sure bout the bike though... :confused:

Thank you Jen. You are just great.


I've got one here if it's any help mate.

Pete

Thanks Pete, but could you have it in Mot by tomorrow? The Suzuki shop here are asking around right now.

[Crasherfromwayback]

Thanks Pete, but could you have it in Mot by tomorrow? The Suzuki shop here are asking around right now.

Our van is in Invercargill doing a delivery right now...but if you give me your contact number I'll give you a call to see what we can do for you!

P

[Jantar]

I've just heard from Murray Thorn (sp?) Suzuki, and they can have one here by Thursday morning. Decision time.

[Mully]

The warranty is 2 years, but I would expect a big V-twin to last a long time. This is an unusual and unexpected event and, as far as anyone knows, hasn't happened to a VStrom in New Zealand before.

I'd be interested to see if you had a case under the CGA - warranty expiration notwithstanding.

It's reasonable to expect a large V-Twin to last longer than 3 years/54000km before lunching itself. Particularly if it's been serviced according to the manual and not raped everywhere, and you can point the blame at a clearly inferior component which shit itself.

I've always thought that a two or three year warranty on new vehicles isn't "reasonable" if it goes "bang" not long after the expiration.

I've never had the opportunity to put that to the test, but I'd certainly be interested in what the outcome would be if that was challenged under the CGA.

Anyway, just thinking aloud - don't mind me.

[Tank]

Sorry to hear about the Strom - First I have heard of that problem with one.

Whatever you do - I hope you are back on the road smiling for not much $$$$$

[Mikkel]

I've just heard from Murray Thorn (sp?) Suzuki, and they can have one here by Thursday morning. Decision time.

Do it! Go see Able Tasman in the mean time :yes: (there will be buses - oh the horror - from Motueka.)

Otherwise I'd recommend a wine tasting at Seifried wines. :drinkup:

After all, getting a new bike is something to celebrate :yes:

[dipshit]

but I would expect a big V-twin to last a long time.

4 valve V-twins are hard on their valve drive mechanisms. Having all the lobes in one head encounter resistance at the same time then nothing... isn't the kind of thing that likes to spin freely. The SV engine uses a scissor gear on one of the cams to soak up some of the shock.

[AllanB]

A odd failure for that engine in any of it's forms (SV etc).

It's a bloody nice area to be stranded in.

Get the bike shop to drop you over at the Kaiteriteri Motorcamp (15 minutes away) and relax on the golden beach until the new bike arrives.

I'm heading there in January :woohoo:

[gijoe1313]

Bugger! :no: 54000km? That's only just being run in! Very odd indeed - hope it wasn't a Friday arvo job! :pinch: Sounds like you have some choices to make!

[Jantar]

New bike ordered and on its way. Meantime the bike shop owner has leant us his own personal VStrom to get around on.

The real lucky thing is that it happened late yesterday in the middle of Motueka. Over the past few days we have been at Kopara, around Golden bay through the Able Tasman, up to Collingwood, and even up the Cobb Valley. All those out of the way places and the bike lunches itself within 100 meters of a Suzuki shop.

[enigma51]

New bike ordered and on its way. Meantime the bike shop owner has leant us his own personal VStrom to get around on.

The real lucky thing is that it happened late yesterday in the middle of Motueka. Over the past few days we have been at Kopara, around Golden bay through the Able Tasman, up to Collingwood, and even up the Cobb Valley. All those out of the way places and the bike lunches itself within 100 meters of a Suzuki shop.

Thats sounds like the wifes car which water pump broke just as we past the shop. Thank fuck the car is still under warranty took them two days to fix.

[The Stranger]

The worst of it is that none of these parts are available in New Zealand

Of course. You wouldn't expect Suckzuki to carry spare parts for such a rare engine would you.

[NordieBoy]

New bike ordered and on its way. Meantime the bike shop owner has leant us his own personal VStrom to get around on.

The real lucky thing is that it happened late yesterday in the middle of Motueka. Over the past few days we have been at Kopara, around Golden bay through the Able Tasman, up to Collingwood, and even up the Cobb Valley. All those out of the way places and the bike lunches itself within 100 meters of a Suzuki shop.

Good thing you didn't head up the Maungatapu to give your rock a kicking.

Sounds like it's all in hand.

Bit of rain today/tomorrow so maybe a good time to do the winery tours :D

[Pixie]

If you had Been an AA member you your bike and all would of been taken home for nilch good insurance $90 well spent per year..;)

These people provide a service and they aren't anti-motorcycle c**ts

https://www.journeyon.co.nz/default.aspx

[LBD]

Hi Jantar

54000PM...did not include camchain and tensioner check or adjust by any chance?

[Kiwi Graham]

New bike ordered and on its way.
Oh mate! You've missed the perfect opportunity to score yourself a brand new mighty GSX1400 :doh::thud::slap:

[Dadpole]

It shows that you are happy with the DL, that you want to go straight out and get another. :2thumbsup

[FruitLooPs]

Hi Jantar

54000PM...did not include camchain and tensioner check or adjust by any chance?

That'd be a good point, i'd take a look over that if I were you.

Makes me wonder about my poor gixxers tensioner, has a nice new cam chain in it when I lunched a rod - but mebbe I should go manual tensioner for the insurance.

hmmm.

[JATZ]

Happened to be in @ murray Thorns today, handing out flyers for the street races, saw a nice new V-Strom in there, nice colour :drool: and very shiney. I was going to sit on it:gob: but I had my scrooty old work overalls on :D

[scumdog]

I was very lucky there. It happened with both valves closed, so the engine just kept ticking over nicely on one cyclinder, no lockup and no mechanical noise. Even gave a nice result when the mechanic gave it a compression test.

I will go with the trade in if they can find and supply a new VStrom in 24 hours.

FYI: A extremely tidy black one for sale on the forecourt of the gas station in Reefton, an '09 model from memory, looked in 'as-new' condition.:yes:.

[Jantar]

Happened to be in @ murray Thorns today, handing out flyers for the street races, saw a nice new V-Strom in there, nice colour :drool: and very shiney. I was going to sit on it:gob: but I had my scrooty old work overalls on :D
It does look nice. I must have been in right behind you and I see they have already swapped over the screen mount, radar detector mount, luggage rack etc. Should be ready to ride out of there mid morning tomorrow.

[jrandom]

I bet Hitcher's glad he hasn't ever lunched the cam chain on his Shiver!

Odd thing to happen, really.

[idleidolidyll]

This begs a question:

Why buy a Japper?

One of the answers used to be parts supply/parts cost.

Whooosh!!! There goes that argument out the window.

Is the V Strom motor that much different from the other Suzuki V Twins that you can't use the same components or are there no parts for any of them?

[xwhatsit]

4 valve V-twins are hard on their valve drive mechanisms. Having all the lobes in one head encounter resistance at the same time then nothing... isn't the kind of thing that likes to spin freely. The SV engine uses a scissor gear on one of the cams to soak up some of the shock.

What's the difference between that and a 4-valve single?

[Blackbird]

Sorry to hear of your woes Malcolm but pleased you were close to help and not out in the wops with the faint strain of banjos in the background :whistle:

Good luck with the swap-over, you clearly love 'em!

Best wishes to you and Paulette over the festive season.

Geoff

[LBD]

Sorry to hear of your woes Malcolm but pleased you were close to help and not out in the wops with the faint strain of banjos in the background :whistle:



You only hear the dueling banjos when you are broken down in Central Otago.....

[Blackbird]

You only hear the dueling banjos when you are broken down in Central Otago.....

The alternator failed on my Blackbird in Twizel in '07. I had a very careful look at the locals:lol:

[vifferman]

Odd thing to happen, really.
Not that odd for v-twins. Like dipshit said, the camchains have a tendency to flap around a bit (or try to), which gives the springs in the tensioners a hard time. Once one of those go, it's easy to get a small loop of chain (like a caterpillar) arch itself up and skip a tooth or five.
On FahrtSturms it's pretty common, and suspected to be linked to the front CCT not getting enough oil.

[jrandom]

Not that odd for v-twins.

Interesting.

And finally some concrete evidence to bolster my vague dislike of V-twins.

It's always seemed to me like a slightly pointless and inefficient way to design an engine.

[NordieBoy]

Interesting.

And finally some concrete evidence to bolster my vague dislike of V-twins.

It's always seemed to me like a slightly pointless and inefficient way to design an engine.

Yeah. Too many cylinders for a start...

[Mikkel]

You only hear the dueling banjos when you are broken down in Central Otago.....

http://www.youtube.com/watch?v=GbNlqXHVyoM

[doc]

Over the past few days we have been at Kopara, around Golden bay through the Able Tasman, up to Collingwood, and even up the Cobb Valley. All those out of the way places and the bike lunches itself within 100 meters of a Suzuki shop.

Lucky you werent doing the Ball Hut ride. :whistle:

We must have just missed you riding around after Kopara we did similiar riding around that area. Found that the goat track to Harwards Hole is not really a road bike ride.:baby:

[duckonin]

These people provide a service and they aren't anti-motorcycle c**ts

https://www.journeyon.co.nz/default.aspx

Why blame the AA membership and most of those that run it,? not all are anti motorcycle cunts..The subjective views of the head of AA are not everyones views....

The same as recent threads on the boss's of Ulysses and BRONZ (ACC),that was their subjective, not that of their commit's or membership, talk about cut off your nose to spite your face, most "people" are their own worst enemys..:whistle:

Have a nice Christmas and new year !!!

[yachtie10]

Why blame the AA membership and most of those that run it,? not all are anti motorcycle cunts..The subjective views of the head of AA are not everyones views....

The same as recent threads on the boss's of Ulysses and BRONZ (ACC),that was their subjective, not that of their commit's or membership, talk about cut off your nose to spite your face, most "people" are their own worst enemys..:whistle:

Have a nice Christmas and new year !!!

didnt see that
saw an option presented for those who dont want to support an organisation that clearly doesnt support motorcyclists
BTW if you put BRONZ in as promotion code you get a 10% discount and BRONZ gets a $15 donation

Merry xmas

[Crasherfromwayback]

Not that odd for v-twins. Like dipshit said, the camchains have a tendency to flap around a bit (or try to), which gives the springs in the tensioners a hard time. Once one of those go, it's easy to get a small loop of chain (like a caterpillar) arch itself up and skip a tooth or five.
On FahrtSturms it's pretty common, and suspected to be linked to the front CCT not getting enough oil.

Should've left the setup they used on the TL1000's! Much bettera.

[LBD]

Yeeehaaaaarrrr:buggerd::buggerd:


Interesting.

And finally some concrete evidence to bolster my vague dislike of V-twins.

It's always seemed to me like a slightly pointless and inefficient way to design an engine.

Belt drive cams...:banana::banana::banana:

[Jantar]

Now in Kaikoura with a nice shiny new VStrom, and a number of the old bits off the old one transferred over. Suzuki have improved it slightly over the past 4 years. It does seem a bit smoother at low revs and pulls nicely at low throttle settings. The previous one had to be kept above 3000 rpm or it ran a bit rough.

[NordieBoy]

Belt drive cams...:banana::banana::banana:

Mine broke :(

[LBD]

Mine broke :(

Your are meant to check and replace before that....average car belts are good for 90 000km....

Jantar....so you are happy with the new bike then?

[gatch]

Belt drive cams...:banana::banana::banana:

Gears :D

W00t w00t

[doc]

Well if you want to be like that . Still prefer pushrods :oi-grr:

[FJRider]

Well if you want to be like that . Still prefer pushrods :oi-grr:

Is that because of past "chain" issues .... :innocent:

[Kickaha]

Yeeehaaaaarrrr:buggerd::buggerd:



Belt drive cams...:banana::banana::banana:


Rubber band rubbish, real bikes have bevel gears

[nallac]

Well if you want to be like that . Still prefer pushrods :oi-grr:


Is that because of past "chain" issues .... :innocent:


No, simple minds understand simple things

[NordieBoy]

Your are meant to check and replace before that....average car belts are good for 90 000km....

Only good for 3 years/15000km or so :(

[scumdog]

Well if you want to be like that . Still prefer pushrods :oi-grr:

Well said that man!:niceone:

[nallac]

Well said that man!:niceone:

and hydraulic lifters

[scumdog]

and hydraulic lifters

Oooh yeahh..:2thumbsup

[mikeey01]

Interesting.

And finally some concrete evidence to bolster my vague dislike of V-twins.


So you're saying that because of a cham chain failure, this is concrete evidence? :rofl:

[LBD]

Gears :D

W00t w00t


Well if you want to be like that . Still prefer pushrods :oi-grr:


Rubber band rubbish, real bikes have bevel gears

Any votes for a side valve with a gear drive cam?

[Jantar]

This begs a question:

Why buy a Japper?

One of the answers used to be parts supply/parts cost.

Whooosh!!! There goes that argument out the window.

Is the V Strom motor that much different from the other Suzuki V Twins that you can't use the same components or are there no parts for any of them?

The VStrom motor is common to the TL and SV motors. Many componets are interchangable.


...On FahrtSturms it's pretty common, and suspected to be linked to the front CCT not getting enough oil.
I'd be interested to find out about other VStroms that have thrown a camchain. The VStrom forum http://www.stromtrooper.com/ has only one other report of this happening anywhere in the world and that was due to a clogged oil jet.

[dipshit]

Should've left the setup they used on the TL1000's! Much bettera.

What was the difference..??

[Crasherfromwayback]

What was the difference..??

The TL's only had a tiny short cam chain from the crank gear...to an idler gear. The idler gear ran the cam gears. The SV/DL engine has gone to full length cam chains. Poos.

[dipshit]

The TL's only had a tiny short cam chain from the crank gear...to an idler gear. The idler gear ran the cam gears. The SV/DL engine has gone to full length cam chains. Poos.


..???

My SV1000 had a chain to a centre gear that ran the two cams. Was the TL different to that...???

[Crasherfromwayback]

..???

My SV1000 had a chain to a centre gear that ran the two cams. Was the TL different to that...???

My bad mate...must just be the DL that doesn't use gears. Thought they both changed over.

[Jantar]

..???

My SV1000 had a chain to a centre gear that ran the two cams. Was the TL different to that...???


That pic is exactly what the top end of the DL looks like.

[dipshit]

My bad mate...must just be the DL that doesn't use gears.

I doubt very very much that they made such a fundamental change just for the DL.

[Crasherfromwayback]

I doubt very very much that they made such a fundamental change just for the DL.

The TL's (and now thanks to your update SV's!) use gears. They can become noisy at higher km's funnily enough when the anti rattle devise on the cam gears wears out.

The DL's (and I mistakenly assumed the SV's) have gone to a quieter but not as robust in my opinion cam chain setup.

[Crasherfromwayback]

I doubt very very much that they made such a fundamental change just for the DL.

I've just looked at ya pic of your SV top end mate...and it looks to me like it still has the anti rattle type gears. I must have a word to our service manager as it was he who told me the SV and DL were different to the TL. They look remarkably similar to my untrained eyes! Mind you...it was a hard night last night work x-mas do and all!

[dipshit]

I've just looked at ya pic of your SV top end mate...and it looks to me like it still has the anti rattle type gears.

This TL diagram (http://www.suzukicycles.org/photos/TL/TL1000S-articles/Performance_Bikes_Feb-97/1997_TL1000S_PerBikes2g_800.jpg) shows exactly the same setup as the SV.



I must have a word to our service manager as it was he who told me the SV and DL were different to the TL.

Don't worry, I've already had a discussion with Suzuki NZ about doing the services myself on my new bikes rather than letting their "authorised dealers" go anywhere near them. :oi-grr:

[Crasherfromwayback]

This TL diagram (http://www.suzukicycles.org/photos/TL/TL1000S-articles/Performance_Bikes_Feb-97/1997_TL1000S_PerBikes2g_800.jpg) shows exactly the same setup as the SV.




Don't worry, I've already had a discussion with Suzuki NZ about doing the services myself on my new bikes rather than letting their "authorised dealers" go anywhere near them. :oi-grr:

No reason on earth way you shouldn't be able to seeing as you're obviously good mechanically mate.As far as you worrying about "authorised dealers" going anywhere near your bike...you generally needn't worry. Most dealerships have good spanner men. I'd say our man Bruce is certainly one of THE best mechanics I've ever known in 23 years in the business...but he probably misunderstood what I was asking him at the time.

[merv]

The question still though is why did this happen to Jantar's bike?

[DemonWolf]

This TL diagram (http://www.suzukicycles.org/photos/TL/TL1000S-articles/Performance_Bikes_Feb-97/1997_TL1000S_PerBikes2g_800.jpg) shows exactly the same setup as the SV.


Cheers for that link... very interesting reading =)

[carver]

Late yesterday afternoon, while riding through Motueka, the bike made a noise that sounded a bit like disconnecting an air line while there was still some pressure in it. At the same time the VStrom lost power and started running on only one cylinder.

First thing this morning I took it into the Suzuki workshop for a diagnosis and repair. The verdict is: A broken cam chain tensioner; a broken cam chain; a damaged cam chain gear; and a damaged bearing.
The worst of it is that none of these parts are available in New Zealand, and all must be ordered ex Japan a week before Xmas.

So, my options are: A rental car or bus home and come back in 6 weeks to pick up the bike; or trade in "As Is" and ride away on a new bike (if they can get one).

I feel ya pain, I am waiting on a rocker cover gasket ex japan!

[gatch]

I feel ya pain, I am waiting on a rocker cover gasket ex japan!

Make one ya poof.

[carver]

Make one ya poof.

out of what ya homo?

hot glue?

[mikeey01]

Off topic I know, sorry jantar

Make a gasket?
Out of the best stuff there is...
http://www.hylomar.co.uk/index.php?option=com_content&view=frontpage&Itemid=28

[vifferman]

Rubber band rubbish, real bikes have bevel gears
And almost real bikes have scissor gears. Mine came from a Kenwood.
(Kenwood cake mixer, that is...)

[Crasherfromwayback]

Don't worry, I've already had a discussion with Suzuki NZ about doing the services myself on my new bikes rather than letting their "authorised dealers" go anywhere near them. :oi-grr:

Have you been round motorcycles for long?

[gatch]

out of what ya homo?

hot glue?

Some of that old animal cum secreted in your colon should do it..

[dipshit]

Have you been round motorcycles for long?

About 10 years of road bikes all up. (+ 5 years of dirt bikes)

Why's that..?

Even spent a year working in a bike shop when I first left school prepping trade-in's for the showroom. So I know how to change the oil and do routine maintenance and such.

Any jobs on my bike I wouldn't feel confident enough tackling... I will be taking to any mechanic I please.

Having to take your bike to an authorised dealer for the services to keep your warranty valid is a load of bullshit.

[Crasherfromwayback]

Don't worry, I've already had a discussion with Suzuki NZ about doing the services myself on my new bikes rather than letting their "authorised dealers" go anywhere near them. :oi-grr:





About 10 years of road bikes all up. (+ 5 years of dirt bikes)

Why's that..?

Even spent a year working in a bike shop when I first left school prepping trade-in's for the showroom. So I know how to change the oil and do routine maintenance and such.

Any jobs on my bike I wouldn't feel confident enough tackling... I will be taking to any mechanic I please.

Having to take your bike to an authorised dealer for the services to keep your warranty valid is a load of bullshit.


Just wondering where you got your attitude from is all. I see now. You spent a year cleaning bikes...you're now an expert. For your information, most authorised dealers have THE best factory trained mechanics on hand.

The place I'm at now, has been responsible for some of NZ's fastest race bikes over the years...yet without knowing any of this...you assume the guys there know less than your good self, or your back door mates.

Because you used to clean bikes. Winner.

[dipshit]

Just wondering where you got your attitude from is all. I see now. You spent a year cleaning bikes...you're now an expert.

Nope. Would prefer to just drop my bike off for a service and pick it up again later. Money isn't an issue.

I now have the attitude because of having had the oil level way over filled (http://www.kiwibiker.co.nz/forums/showpost.php?p=1935914&postcount=47)... finding spark plugs had come loose (http://www.kiwibiker.co.nz/forums/showpost.php?p=1129268005&postcount=29)... picking up the bike in an absolute mess with far too much oil all over the rear (http://www.kiwibiker.co.nz/forums/showthread.php?t=101766) to the point it was almost dangerous... bodywork cliped back together wrong and breather and overflow tubes squashed closed (http://www.kiwibiker.co.nz/forums/showpost.php?p=1129285908&postcount=101)...

...and all that was in just a little over a two-year period! :brick:



For your information, most authorised dealers have THE best factory trained mechanics on hand.

Then the industry hasn't set the standards very high** then.



The place I'm at now, has been responsible for some of NZ's fastest race bikes over the years...

Then why the hell can't they get the simple basic things right..???



yet without knowing any of this...you assume the guys there know less than your good self, or your back door mates.

I couldn't care less about how much people in the industry love themselves and think the sun shines out of their rear ends. I just want my bikes serviced properly. Always found myself fixing my bikes up again after getting it back from a "service"... so I may as well do it myself in the first place.

[Crasherfromwayback]

[QUOTE=dipshit;1129587902



Then the industry hasn't set the standards very higher then.




Then why the hell can't they get the simple basic things right..???




I couldn't care less about how much people in the industry love themselves and think the sun shines out of their rear ends. I just want my bikes serviced properly. Always found myself fixing my bikes up again after getting it back from a "service"... so I may as well do it myself in the first place.[/QUOTE]

Despite what you may think o bitter one...everyone I've met in the bike industry is an enthusiast just like yourself. They don't love themselves. They love bikes. That's why they're there. So go do it yourself mr bike groomer. The shops get lots of work from mr "I tried to do it myself but fucked it up" types. But you really should stick to cleaning them I'd guess.

[Crasherfromwayback]

Then the industry hasn't set the standards very higher then.




Then why the hell can't they get the simple basic things right..???






Like the English departments in schools.

[dipshit]

Like the English departments in schools.


At least I can do a freaking oil change.

[dipshit]

BTW... did you ask "one of THE best mechanics I've ever known in 23 years in the business" why he thought the SV and DL had a different cam drive mechanism than the TL..??? :doh:

[Crasherfromwayback]

At least I can do a freaking oil change.

Good for you.

[scumdog]

Having to take your bike to an authorised dealer for the services to keep your warranty valid is a load of bullshit.

Having to fix something/pay out money to some monkey who never went back to the dealer until 'something' went wrong is also bullshit....

[dipshit]

Having to fix something/pay out money to some monkey who never went back to the dealer until 'something' went wrong is also bullshit....


I'm not going to let mechanics that can't do oil or spark plug changes or fit bodywork back on properly work on my bikes. It's that simple.

[scumdog]

I'm not going to let mechanics that can't do oil or spark plug changes or fit bodywork back on properly work on my bikes. It's that simple.

True.

So why should a dealer trust YOU to do better than his workshop dudes??? - especialy when (indirectly) may have to cough up if something goes wrong 'under warranty' - which specifies maintenance be done at a dealership?

[Ronin]

I'm not going to let mechanics that can't do oil or spark plug changes or fit bodywork back on properly work on my bikes. It's that simple.

Then the manufacturer does not have to pay out on any warranty claim. It's that simple.

[dipshit]

True.

So why should a dealer trust YOU to do better than his workshop dudes??? - especialy when (indirectly) may have to cough up if something goes wrong 'under warranty' - which specifies maintenance be done at a dealership?

I still have to have some proof that the services were done. Keep receipts for oil and filters etc. Or even receipts from other non authorised Suzuki workshops if I choose to take it to someone else.

If they were that worried about it - they could always try raising their own standards of workmanship. I really don't think they give a f^%$ though.

[dipshit]

Then the manufacturer does not have to pay out on any warranty claim. It's that simple.


Only if the servicing wasn't carried out and the claim was a result of that.

[kwaka_crasher]

So why should a dealer trust YOU to do better than his workshop dudes??? - especialy when (indirectly) may have to cough up if something goes wrong 'under warranty' - which specifies maintenance be done at a dealership?

Dealers don't pay for warranty claims. Manufacturers do. They can TRY to specify that maintenance must be done at a stealership but at the end of the day that's not a requirement they can hold you to. As long as the servicing is done to a reasonable standard they have no grounds on which to refuse a claim.


Then the manufacturer does not have to pay out on any warranty claim. It's that simple.

That's complete and utter bullshit - it's that simple. Unless the fault being claimed was directly attributable to action or inaction of the person servicing the bike, any warranty claim must still be honoured. If you have a broken conrod through a manufacturing defect it's still their problem.

Sure, they might try to wriggle but when don't they?

[FROSTY]

wasn't there a case recently where a manfacturers warranty was forced to be honoured?
I dont remember specifics but it was something about servicing being done by a non autherised agent.

[Gremlin]

The easiest option is simple...

Get yaself a bike you can't service... and non-authorised shops can't service either :lol: Well, ok, all the basic oil changes etc, no problem.

My KTM gets plugged into the diagnostics every service for assessment to make sure she's running sweet, and all engine mapping changes have to be done by the specific gear.

[dipshit]

My KTM gets plugged into the diagnostics every service for assessment to make sure she's running sweet, and all engine mapping changes have to be done by the specific gear.


That's fine providing the people operating the gear are competent.

Otherwise you're screwed.

[scumdog]

That's fine providing the people operating the gear are competent.

Otherwise you're screwed.

Sounds like a shit-load of stuff in life.......from bus drivers to pilots to dentists..I wonder you get out of the house:blink:

[ynot slow]

Only if the servicing wasn't carried out and the claim was a result of that.

When my bike was under warranty(ended july 09)and had just bought it,I rang Suzuki NZ and asked if I could have bike serviced for warranty by any dealer,was told no use a Suzuki dealer.So rather than have ant issues with warranty,I took it to dealer,but any major service requirements(24km)will go to dealer I bought from.

[CookMySock]

They can TRY to specify that maintenance must be done at a stealership but at the end of the day that's not a requirement they can hold you to. As long as the servicing is done to a reasonable standard they have no grounds on which to refuse a claim.Yup this is true. There is a difference between what they say you must do, and what is provided for in law. But isn't that always the way of it?


The easiest option is simple...

Get yaself a bike you can't service... and non-authorised shops can't service either :lol: Well, ok, all the basic oil changes etc, no problem.

My KTM gets plugged into the diagnostics every service for assessment to make sure she's running sweet, and all engine mapping changes have to be done by the specific gear.That is all well and good, until 6-8 years down the track, when the trainee drops the test equipment and breaks it, and its not economical to replace, or... the manufacturer/importer/stealer does a microsoft on you and announces that it's unsupported. Then what? You are up shit creek, thats what. :no:

Steve

[kwaka_crasher]

When my bike was under warranty(ended july 09)and had just bought it,I rang Suzuki NZ and asked if I could have bike serviced for warranty by any dealer,was told no use a Suzuki dealer.

So you were spun a line by a party with a vested interest and swallowed it.. I think we see where this is going... :lol:


So rather than have any issues with warranty, I took it to dealer, but any major service requirements(24km)will go to dealer I bought from.

Spurious conclusion. It's up to you to stand up for your rights. When you don't exercise them that's when they cease to be of any value.

[scumdog]

Spurious conclusion. It's up to you to stand up for your rights. When you don't exercise them that's when they cease to be of any value.

KNOWING the rights is not instinctive - and the dealer ain't going to (like a cop) tell you "You have the right to contact any repair shop without delay......::shifty:

[kwaka_crasher]

KNOWING the rights is not instinctive - and the dealer ain't going to (like a cop) tell you "You have the right to contact any repair shop without delay......::shifty:

That's true. You must make an active effort to be informed. I wouldn't take legal advice from a cop questioning me either...

[scumdog]

That's true. You must make an active effort to be informed. I wouldn't take legal advice from a cop questioning me either...

Not even the legal advice to contact a lawyer eh.....:shifty:

[kwaka_crasher]

Not even the legal advice to contact a lawyer eh.....:shifty:

Never had that particular advice... not that I'd need it... :shifty:

[ynot slow]

KNOWING the rights is not instinctive - and the dealer ain't going to (like a cop) tell you "You have the right to contact any repair shop without delay......::shifty:

So true,case and point,my plasma tv was 2 weeks out of warranty and blew power pack,went into seller to ask what the company would do.They said it's out of warranty,I said no wwhat is Panasonic NZ doing about it,not you the retailer,the idiot sales guy mumbled about not much,so I relieved him of anguish by saying I had an extended warranty.

And re so called bullshit from Suzuki and servicing,for me it was no issue,service has to be done by their nominated agents as per service book.Can't be bothered agueing the point about who services what,and if it fails who pays etc,simple to get it done by agent authorised to do so.Then I know at least all has been done,sure I could argue the point of another franchise dealer being able to service the bike,but for sake of it,if any issues it's harder for them to say,warranty declined if all is in order.

Seems strange though if you buy a car with a warranty it can be serviced by any mta dealer.

[kwaka_crasher]

...I had an extended warranty.

There's another swindle right there. You have rights under the CGA regardless of the specified warranty period.

[dipshit]

Sounds like a shit-load of stuff in life.......from bus drivers to pilots to dentists..I wonder you get out of the house:blink:

I am a lot more fussy about my bikes than anything else. I prefer buying new bikes so I can be sure the maintenance has been done by the book and am prepared to take the financial loss of the big devaluation on the chin for it.

I am happy spending $140 for 4L of synthetic oil for every oil change. I am happy to fork out for new air filters at half the recommended change intervals. I was happy to pay a mechanic (not one of the local Suzuki ones) to disassemble and grease the rear shock linkages when the bike only had 3000 kms on it. (he was doing a spring change on the shock anyhow)

Money isn't an issue when it comes to maintaining my bikes.

However, I will not use mechanics that don't take it as seriously as I do. Even if that means running into a problem if a warranty issue crops up in the future. I am prepared to take that risk for the sake of having my bike maintained properly.

[shafty]

Jantar, was there an outcome on Suzuki's response to the V Strom failure? I know you bought a new one and moved on pretty quickly; I presume the shop traded it, rebuilt the donk, and resold it.

But as to Suzuki's response to the failure? Just bad luck?

Cheers. Your new DL looks grouse by the way.............

[Jantar]

Yes, just bad luck. Suzuki New Zealand did questionthe bike shop that had previously serviced it, but there wasn incorrect servicing procedures, and no blame to be laid there.