Caution: Boyd Honda lie

[flyen]

Sorry to post a rant but I'm seeing red over my treatment from Boyd Honda.
I recently did a buy now on trade me for a new leo vince slipon cans for my bike.
great price ($370) and new and from a dealer.
Rang them to make credit card payment and sort shipping.
get a call back "sorry can't find it, nothing I can do for you"
What?????
A replacement is $1600 none in the country nothing I can do for you, haven't charged your card for it.

Being a bit pissed got advice for citizens advice on consummer rights, sent them a letter on that advice, get one back saying product no longer made was end of line, (lie).
So rang them where they contiued to lie on the phone, after catching them out on no longer made it changed to we can't get it at that price so not going to keep to the auction buy, still maitained they had not charged me for it ( LIE )
Oh what we meant was we will reverse the charges.

I would think they could be honest and a bit better organised or at least try to sort me out, not even an offer to bring in another one and sort a sharper price than retail.

My custom obviously means nothing to them.
Will not be going there again

Rant over I feel better, hope this makes other people go to another hamilton dealer not them

[The Everlasting]

That auction sounded too good to be true,what were they thinking?

[slofox]

I've never had a problem with Boyds - always found them helpful and straight up with the odd good price thrown in as well. Just my experience with them.

[cheesemethod]

Have you reported it to trademe?

[pritch]

Not entirely relevant I know, but I thought it was Boyd Suzuki?

[slofox]

Not entirely relevant I know, but I thought it was Boyd Suzuki?

I think it's Boyd Motorcycles nowadays...they do KTM as well as Suzuki...

[Nasty]

It sounds like a Trademe issue . .and you need to report it to them ... with the information you now have.

[steve_t]

It's just Boyd Motorcycles now I think.
I've only gone there a few times for stuff and they've always been great to me. So good that I thought I'd go back for the little things like chain lube etc. Was even gonna talk to them about a deal on a new helmet. Sorry to hear that you've had a bad experience. The guy that I've dealt with is generally very open to discussion and I couldn't imagine him saying "Nope, can't help."
I hope you did try to discuss it calmly first before either having a go down the phone, or writing your letter. I've seen so many people get nowhere cos they flew off the handle straight away and antagonised the person who was trying to help them when all it needed was a quiet discussion and some understanding between both parties.
As to how you can proceed, I'm not sure. Asking Trademe is probably a good start if you want to take this further

Damn you Slofox, you're too fast!

[JimO]

trade me wont do fuck all, all you can do is give them a red and move on

[slofox]

Damn you Slofox, you're too fast!

Sorry steve - you want I should slow down a bit?

[steve_t]

Sorry steve - you want I should slow down a bit?

Nah, I'll have to speed up :niceone:

[sil3nt]

Shit happens get over it.


Oh and welcome to trademe.

[mynameis]

Not much TradeMe will do besides cautioning the seller to be more responsible and apologising to you about the bad experience.

However sales/purchases on TradeMe are legally binding, so if I was you I'd make it clear to Boyd, if they still dick around tell them you'll take them to disputes tribunal and you will WIN the case.

If they turn around and say sorry we didn't have the item (if that was the case they shouldn't have been so irresponsible and put an auction up) then throw into the mix - false advertising and misleading auction/ad which when businesses do incur a further penalty.

You'll see if they have any sense they'll move very quickly to settle this.

They need to be more responsible. There are far too many cowboys in the industry who take things lightly.

[Lurch]

Not much TradeMe will do besides cautioning the seller to be more responsible and apologising to you about the bad experience.

However sales/purchases on TradeMe are legally binding, so if I was you I'd make it clear to Boyd, if they still dick around tell them you'll take them to disputes tribunal and you will WIN the case.

If they turn around and say sorry we didn't have the item (if that was the case they shouldn't have been so irresponsible and put an auction up) then throw into the mix - false advertising and misleading auction/ad which when businesses do incur a further penalty.

You'll see if they have any sense they'll move very quickly to settle this.

They need to be more responsible. There are far too many cowboys in the industry who take things lightly.


If you want to make them pay for their mistake, this man is the one to listen to.

[steve_t]

http://www.trademe.co.nz/HELP/TOPIC.ASPX?help_section=true&help_id=178&crm_subject_id=&crm_subject_path=

[Mudfart]

You can read a 500 page book from the library called "How to be a success on trademe" OR read this next line.
NEVER EVER BUY ANYTHING OFF TRADEME, BE A SELLER ONLY.
I've got a positive 150+ comments, and when buying, especially electronic devices, I have always been letdown.
My house is littered with junk I am too ashamed to try flog off onto someone else, and its really quite useless.
Trademe is addictive, Ive been there sitting, hours upon endless hours of my life wasted.
Now Ive got a bike, and Im making up for it.
Hmmm I need a new pressure gauge, maybe I can flog that half working joystick I bought. YEAH, WHY NOT?

[CHOPPA]

Shame you had a bad experience, Boyds has been one of the best shops i have ever dealt with...

[Chooky]

No 1.. Its not Boyd Honda.
No 2.. It's not like they ripped money off you... They made an honest mistake by advertising something they didn't have.. so get over it..
No 3.. Ranting and raving will get you nowhere.
No 4..Boyd's have the best group of sales people and mechanics you'll ever find in a motorbike shop.. go have a look sometime.

[Taz]

Boyd's are one of the only dealerships I'll deal with these days. Sorry you had a bad experience on Tardme.

[quickbuck]

You can read a 500 page book from the library called "How to be a success on trademe" OR read this next line.
NEVER EVER BUY ANYTHING OFF TRADEME, BE A SELLER ONLY.
I've got a positive 150+ comments, and when buying, especially electronic devices, I have always been letdown.
My house is littered with junk I am too ashamed to try flog off onto someone else, and its really quite useless.
Trademe is addictive, Ive been there sitting, hours upon endless hours of my life wasted.
Now Ive got a bike, and Im making up for it.
Hmmm I need a new pressure gauge, maybe I can flog that half working joystick I bought. YEAH, WHY NOT?

Mmmm,
If that second line is Gospel.... then it won't be a very good place for sellers in the near future either!

As for the experience the OP had... Well, I guess there was a bit of miss-communication, and then two sides got a bit heated, and then the horns butted... And result is an irate customer firing off shots over the Internet.

I'm sure things could have been and should have been done better.
Would be interested to see if an amicable result comes of this?

[mynameis]

If you want to make them pay for their mistake, this man is the one to listen to.

Yes the key thing here being IF.

I personally don't know what shop the poster is referring to but if I was in the situation I'd look at my relationship with them before deciding what measures I'd take.

E.g. If it was Holeshot I'd leave things at that but if it was Red Baron Motorcycles I'd stick my boots up their ass.

[SPP]

I bought my bike from Boyd (just when they changed from Honda to Suzuki) and found them really good.

Its a bummer to think you scored and then be let down, but they made a mistake with the price. You could probably kick up more fuss and force their hand but I'd be inclined to cut them some slack. They're not bad people.

[CookMySock]

NEVER EVER BUY ANYTHING OFF TRADEME, BE A SELLER ONLY....

maybe I can flog that half working joystick I bought. YEAH, WHY NOT?Because if you do, you inadvertantly become a part of the community that you detest.

I have little or no problems on trademe, except from people who do what you suggest.

OP, bummer you didn't get your real steal deal, but sometimes you don't. They aren't allowed to sell stuff they don't have - trademe rules, so they are in breach. But yeah get over it and move on.

Steve

[ckai]

My custom obviously means nothing to them.
Will not be going there again

Rant over I feel better, hope this makes other people go to another hamilton dealer not them

Sorry to hear mate but I have had nothing but beyond brilliant service from them. Of course, I've never brought anything off trademe from them. My wife and I have had so much good service that she's baking them a cake today to say thanks for all the service over the years :D

[CRF119]

Sorry to hear about the mix up. Ive been a customer with boyds for over 12 years and have never had a problem. Sounds like sombody pushed the wrong button because that is like 60% off wholesale. I know they have a old Leo vince stand with old stock may have been off there and sombody sold it.

[ukusa]

You can read a 500 page book from the library called "How to be a success on trademe" OR read this next line.
NEVER EVER BUY ANYTHING OFF TRADEME, BE A SELLER ONLY.
I've got a positive 150+ comments, and when buying, especially electronic devices, I have always been letdown.
My house is littered with junk I am too ashamed to try flog off onto someone else, and its really quite useless.
Trademe is addictive, Ive been there sitting, hours upon endless hours of my life wasted.
Now Ive got a bike, and Im making up for it.
Hmmm I need a new pressure gauge, maybe I can flog that half working joystick I bought. YEAH, WHY NOT?

You can't blame Tardme for any of the shit you buy. Tardme is just the vehicle that some unscrupulous people use to flog off their junk.
As for Boyds, the owner/manager needs to find out who listed the said item that they didn't even have, and then give him a kick in the arse. Same to the person telling porkies over the phone, as the old saying goes, he'll tell 2 people, they'll tell 2 people & so on & so on. Not good for business.

[Oscar]

No 1.. Its not Boyd Honda.
No 2.. It's not like they ripped money off you... They made an honest mistake by advertising something they didn't have.. so get over it..
No 3.. Ranting and raving will get you nowhere.
No 4..Boyd's have the best group of sales people and mechanics you'll ever find in a motorbike shop.. go have a look sometime.

The Chook makes sense.
It's not like you lost any money - someone fucked up, but did you really expect to get summat at 1/3 of retail price?
Get over it.

[gsxr&crf450]

I have been buying road bikes and motocross bikes from Boyds for 15 years. In particular their parts manager John, is the best guy to deal with in Hamilton. He always offers me fantastic prices and great service. I have bought thousands of dollars worth of gear from Greg and the team. And I have always been 100% happy. It sounds like they made an honest mistake. So as my daughter always says...Build a bridge and get over it...

[lanci]

Yes the key thing here being IF.

I personally don't know what shop the poster is referring to but if I was in the situation I'd look at my relationship with them before deciding what measures I'd take.

E.g. If it was Holeshot I'd leave things at that but if it was Red Baron Motorcycles I'd stick my boots up their ass.

Haha so true, Holeshot = Good bastards!

[mulishababe]

would just like to point out the feedback on their trademe profile, over 2000 & only 1 is negative, pretty damn good if you ask me

[Kiwi Graham]

I've got nothing but praise for Greg and his team at Boyd motorcycles. I've bought a couple of bikes of him and various bits of gear and he's always seen me right.

[kiwifruit]

I've also only heard good things and had good dealings with Boyds. Perhaps go in and talk to Greg if you're still feeling ripped off?

[BoristheBiter]

You can read a 500 page book from the library called "How to be a success on trademe" OR read this next line.
NEVER EVER BUY ANYTHING OFF TRADEME, BE A SELLER ONLY.
I've got a positive 150+ comments, and when buying, especially electronic devices, I have always been letdown.
My house is littered with junk I am too ashamed to try flog off onto someone else, and its really quite useless.
Trademe is addictive, Ive been there sitting, hours upon endless hours of my life wasted.
Now Ive got a bike, and Im making up for it.
Hmmm I need a new pressure gauge, maybe I can flog that half working joystick I bought. YEAH, WHY NOT?

same, i never get anything i can't pick up and pay for at the same time.

Maybe they should go back to Boyd Honda as it seems all honda shops are the same, crap service.

[Crazy Steve]

Good luck with that ! ! Greg Boyd is a real angry cunt ! !

Crazy Steve.

Oh and Boyds has lied to me at least 5times....

[kb_SF1]

Had nothing but great service from the team at Boyds, good service and always good prioces and I don't have a honda or suzuki. Yyou need to go and talk to them and see what is what.

[Pussy]

I have always had good dealings with Greg, and his parts team

[kazza271]

Dude Don't know who you are and kinda don't care but Boyds has been my local all my life nealy 30 years along with my Fathers local used to go in there as a kid with him I still go in there now buy all my bike from there & gear have never had a bad deal with them SHIT happens yeah things didn't go well with your deal but hey build a bridge if your've worked in retail before? (no patiants clearly) so guessing you havent! But really dude pull your head in things go wrong beyond peoples control maybe the muffler was not there & it was human error? (sounds like your've never done anything wrong?) maybe some arsehole stole it & not noticed that it was gone till it was sold? Big item to get stolen yes but have you been in there on a weekend???? Let sleeping dogs sleep & GET OVER IT!!! Give them a bad feed back & leave it at that! (Have looked at there feedback like someone else suggested 2000+ & one or two bad ones not something they make a habbet of or there feed back would be much worse? Would you tend to agree? I normally can't be bothered with these forums but in this case I felt it was needed to add my $1.00 to this waste of a post. Ring Greg or Sue and talk to them about if you have any gutts or would you rather hide behind your kiwibiker name!?? at the end of the day if they don't have they don't have it there is nothing they can do & nothing you can do! You don't have a noisey pipe on you bike OH NO big deal!

[Robbo]

I must also step in here in defence of Boyds as i have had nothing but great service and trading with them over many years. I would suggest that there has probably been some sort of honest error made in your attempted purchase with them and this would possibly be sorted out with a call to Greg. That is if he has'nt already read your first post which contains defamatory comments and chooses to ignore you.

[breakaway]

flyen, I got a USB joystick for sale, as is where is condition, no returns, you interested?

[shafty]

FWIW I have tried to become a Customer there a couple of times without success; I didn't like the way a couple of things were said to me, but gave them the benefit of the doubt, - a long story short, I got a $4000 better deal on the exact same bike in Masterton, and excellent service. Their loss, no offence taken on the stupid change over price - someone else got the $22000 deal, thats market forces working.

I do feel for the original poster, I would have thought a decent bike shop would have said 'Hands up, sorry mate we screwed up - and we'd like to offer you a (say) 50 buck discount on your next XXX, whatever" - a bit of good will goes a long way with internet trading.

[Taz]

Haha so true, Holeshot = Good bastards!

Shit when did that happen?? Haven't dealt with them for years as they used to be shocking......

[laserracer]

Had nothing but great service from the team at boyd's..especially in the parts department..they are friendly ,know there product, and have good pricing,..sorry to hear you had a rough deal but that can happen anywhere..life goes on

[Firefight]

same here great service from Greg and the team , bought and sold a number of bikes from them over the years , always treated fair, got NZ$1,200 more on a trade with greg than red baron offered me, have nothing but praise for him . bought shit loads of parts and gear off them.

[mynameis]

FWIW I have tried to become a Customer there a couple of times without success; I didn't like the way a couple of things were said to me, but gave them the benefit of the doubt, - a long story short, I got a $4000 better deal on the exact same bike in Masterton, and excellent service. Their loss, no offence taken on the stupid change over price - someone else got the $22000 deal, thats market forces working.

I do feel for the original poster, I would have thought a decent bike shop would have said 'Hands up, sorry mate we screwed up - and we'd like to offer you a (say) 50 buck discount on your next XXX, whatever" - a bit of good will goes a long way with internet trading.

That would be an ideal outcome.


Shit when did that happen?? Haven't dealt with them for years as they used to be shocking......

Well the last 5 years I've known them they have been excellent.

[Taz]

Well the last 5 years I've known them they have been excellent.

Took them that long to realise the value of customer service? At least it appears they have learnt, many shops out there still struggling with this concept and I aint a fussy or demanding shopper.....

[firefighter]

Dude Don't know who you are and kinda don't care but Boyds has been my local all my life nealy 30 years along with my Fathers local used to

Up until this errant pile of dribble post, obviously belonging to someone from Boyds I was thinking it's a one off. This poster is obviously someone from Boyds, looking at the fact this is their only post, and to be honest it's extremely unproffessional, and a further embarrassment to your company.

You would have been better off leaving everyone else to defend your store, as they were doing a stellar job of it . This post reads like a 6 year old wrote it, and makes me see how this mistake could happen at your store.

Personally, only ever heard good things about Boyds, i'd go there myself.

A real shame this happened, i'd be equally pissed off. Just because it's a good deal, does'nt mean it is'nt real, and there's no excuse for it for those of you saying how silly he is for believing it, your basically saying he should'nt have trusted Boyds when he purchased it at this price........

[firefighter]

but did you really expect to get summat at 1/3 of retail price?

It was from a dealer.

Taking what your saying literally, I should'nt trust any sales that Boyds put up on trademe?

Remember he bought from a dealer, not your average joe. I would have thought it reasonable to be able to trust a dealer to be true to their word, and if they advertise something at that price, I can buy it at that price...... Or is this normal for NZ and I should buy this stuff for the real listed price overseas?....

To be very clear, I have no issue with Boyds at all, just voicing my thoughts. I do find it pretty embarrassing they made up that profile Kazza271 and made a right mockery of themselves. I'll believe nothing else there.

[Blackflagged]

would just like to point out the feedback on their trademe profile, over 2000 & only 1 is negative, pretty damn good if you ask me

If thats true (Seem to Good) That`s F@rk!^g Good. Most run into ,about 1 psycho per 100 trades. Had a fight with there girlfriend , or never going past 5 trades (All Negitive as there a Dickhead).

Someone sold it, and didn`t tell the person doing trademe ads - be my Guess.

2 in 2000 - Unlucky

[kazza271]

Hahaha your funny no I do not work at Boyds & have no intention of mixing my pleasure with work yes my spelling & gramer does suck but hey we are not all as good as you 'Fat man on a Hornet'! Oh & i found even funnier the comment about having just made up this profile was made in 2009 but I tend to take things on these fourms with a grain of salt but it is good to log on for a laugh some times but like i said don't tend to comment on things as my opinion is mine & I don't give a f#@k what anyone else thinks!

[Elysium]

Hahaha your funny no I do not work at Boyds & have no intention of mixing my pleasure with work yes my spelling & gramer does suck but hey we are not all as good as you 'Fat man on a Hornet'! Oh & i found even funnier the comment about having just made up this profile was made in 2009 but I tend to take things on these fourms with a grain of salt but it is good to log on for a laugh some times but like i said don't tend to comment on things as my opinion is mine & I don't give a f#@k what anyone else thinks!

Clearly you do care what other people think or why else would you bother to post it here. You seem like an angry little man.

[kazza271]

Hahaha yes I am a short ass about 5ft 7!

[Oscar]

It was from a dealer.

Taking what your saying literally, I should'nt trust any sales that Boyds put up on trademe?

Remember he bought from a dealer, not your average joe. I would have thought it reasonable to be able to trust a dealer to be true to their word, and if they advertise something at that price, I can buy it at that price...... Or is this normal for NZ and I should buy this stuff for the real listed price overseas?....

To be very clear, I have no issue with Boyds at all, just voicing my thoughts. I do find it pretty embarrassing they made up that profile Kazza271 and made a right mockery of themselves. I'll believe nothing else there.

I asked someone at Boyds what the story was.
Apparently it was that price - it was a wholesaler cleaning out old stock.
The problem was that when the auction ended the part could not be found - it had just disappeared from the warehouse. As it is no longer made, there were no others to be had.

[shafty]

I asked someone at Boyds what the story was.
Apparently it was that price - it was a wholesaler cleaning out old stock.
The problem was that when the auction ended the part could not be found - it had just disappeared from the warehouse. As it is no longer made, there were no others to be had.

That's understandable, but ................." it's the putting right that counts"

[thealmightytaco]

Yeah, regardless of why it went wrong they shouldn't have charged the credit card if they couldn't find the part, that seems to be the problem here that no one seems to have said anything about yet. $1 TradeMe auctions on expensive things happen all the time, sellers risk, if they're not up for it then they shouldn't be doing it. But a dealer especially should have itself sorted, unless they want to sour their name, especially in taking peoples money without having anything to give them.

Running an auction on something they think they have and then can't find is fine, but before doing any credit card charge they should've got the part in their hands, or found out they didn't have it and then just let the man know. Then all would be understanding and relatively happy, and then notifying TradeMe that auction wasn't completed for some reason is merely a formality. But as it stands, Boyds have taken this man's money (havent read that they actually have reversed charges yet) and given him nothing. He's got every right to rant, can't quite understand those who think he should get over it, if a dealer took my money and told me they didn't actually have the thing I wanted and that I should just go home and let them keep my money, man, I'd be systematically throwin' the helmet display through the windows.


P.S. Bought my old FXR off Holeshot, worst vehicle buying experience ever. Promised new tyres (were near bald in middle and sidewalls were cracking) and tank protector (can't remember if that's it's actual name, thing that stops your jacket zipper scuffing tank paint up, because existing one was falling off), but when I turned up to pick it up the same guy I'd talked to 2 days before, bluntly told me I was dreaming, everything legal, why would it get changed. Eventually caved and gave me the tank protector, and then found out the wof hadn't even been done, so I had to stand around in the store for an hour till they sorted themselves out. That's where I learnt to get any added perks written on the sale agreement before doing your deposit. And that Holeshot wasn't for me.

[thealmightytaco]

Why the hell did that show up twice? Feel free to delete one of them admin folk.

[BoristheBiter]

I think the funnest thing about this whole thread is how someone can get the best service in the world from a place and somone gets shit.( i myself have had nothing but good service from holeshot)
It seams that the service can change from day to day and that shows how much crap we will put up with or forget about if we think we are getting a cheap deal.
I work in the service industry and i put the service I give above everything else but have seen that this really means nothing at all as some of my competion have the worst service in auckland but because they are the cheapest people still use them.

I always put the service i receive above price but have found that most places you go couln't give a shit as the salesperson still gets paid if you buy somthing or not so now i just look for a good deal.

I have seen this all happen before in the UK, cheaps places start importing cheap stuff, locals can't make it cheaper and go bust. we stop making things and the ecconamy takes longer to come out of a recesion.
Its time we demaded better service and goods but again all will fall on deaf ears when you can buy cheap.

If you get crap service don't go back, tell everone and things might change, untill then we will just put up with the same old shit.

[ckai]

I think the funnest thing about this whole thread is how someone can get the best service in the world from a place and somone gets shit.

Maybe it could come down to the attitude of the customer? Customer goes into a shop expecting x amount off bike and the shop won't have a bar of it, the customer is gonna feel shafted. Especially if another shop will play ball. Doesn't mean the original shop is an asshole to deal with. It just means the customer and the shop have tried dating and someone screwed up the good night kiss :love:

[BoristheBiter]

Maybe it could come down to the attitude of the customer? Customer goes into a shop expecting x amount off bike and the shop won't have a bar of it, the customer is gonna feel shafted. Especially if another shop will play ball. Doesn't mean the original shop is an asshole to deal with. It just means the customer and the shop have tried dating and someone screwed up the good night kiss :love:

Not the point i was trying to get across but i will agree with that, allways will you get the person you wants you to jump higher for nothing and complains when you don't.

[Grumpy]

Yeah mistakes happen, that's a given. We all make them. How those mistakes are handled would be the lasting memory that sticks in peoples mind. To try to cover up the mistake with untruths is probably the biggest error in this case.

I've never dealt with the shop in question but have heard only good things about them but would probably have come away with the same bitter taste in my mouth it had happened to me.

[Quasievil]

Boyds is the best Bike shop in NZ as far as Im concerned, but like ANY business shit happens, posting it as a general "BOYDS LIE" is B.S
says more about the poster than it does the business itself

[thealmightytaco]

Boyds is the best Bike shop in NZ as far as Im concerned, but like ANY business shit happens, posting it as a general "BOYDS LIE" is B.S
says more about the poster than it does the business itself

Not necessarily, any bike shop that takes your money and tells ya they can't help you deserves a shake up.

[thealmightytaco]

And why the hell am I getting double posts all tonight? Mozilla stalls out when I hit the button and then bingo, double post. Again, feel free to delete as necessary admin. Chur.

[pritch]

why the hell am I getting double posts all tonight?

There's a bad echo in here :whistle:

[BoristheBiter]

Boyds is the best Bike shop in NZ as far as Im concerned, but like ANY business shit happens, posting it as a general "BOYDS LIE" is B.S
says more about the poster than it does the business itself

but they did and they took his money.
this guy won the action, they took his money, they didn't give him the parts, they then tried to get him to pay more. in court this would be close to fraud or theft. The intent is there.
they should have just given him his money back and it should have ended there but hey didn't hence this thread.

[Virago]

...they should have just given him his money back and it should have ended there but hey didn't hence this thread.

Where did you dream that up?

They charged his card, but said they would reverse the charges:


...still maitained they had not charged me for it ( LIE )
Oh what we meant was we will reverse the charges...

[Elysium]

but they did and they took his money.
this guy won the action, they took his money, they didn't give him the parts, they then tried to get him to pay more. in court this would be close to fraud or theft. The intent is there.
they should have just given him his money back and it should have ended there but hey didn't hence this thread.

Exactly. I think too many people here are letting their "friendship" with this dealership get in the way of the fact that this dealership charged someones credit card and didn't give the goods that was won and paid for. And one would think to make sure they have the goods in stock before putting it on Trademe.

I never been to nor know of this dealership in question but it's clear they have made a some bad mistakes in dealing with this customer if the thread starter feels the need to make a fuss about it here.

Where did you dream that up?

They charged his card, but said they would reverse the charges:
Card should never have been charged in the first place when the goods didn't exist. Again fault of the dealer but then this could just be a one off but still sounds like they dicked around before trying to sort this out.

[thealmightytaco]

Where did you dream that up?

They charged his card, but said they would reverse the charges:

The (LIE) part would indicate they only figured it out after he harrassed them with evidence, a dealer should be more aware of it's dealings than that. And we still havent heard if they actually have reversed the charges.

[Oscar]

The (LIE) part would indicate they only figured it out after he harrassed them with evidence, a dealer should be more aware of it's dealings than that. And we still havent heard if they actually have reversed the charges.

Jeez, do you get tired jumping to so many conclusions?

[dipshit]

Or is this normal for NZ and I should buy this stuff for the real listed price overseas?

Bingo....!

[avgas]

where for out thou Mormons......

Best dealing I ever had were with Blackwood Yamaha. (Cambridge)
I suggest going there

[laserracer]

We too have had nothing but good dealings with Blackwood yamaha in cambridge

[BoristheBiter]

Where did you dream that up?

They charged his card, but said they would reverse the charges:

Ok symantics,

they should have just reversed the charges and it should have ended there but hey didn't hence this thread.

If you couldn't work that out and only have that to quote on you must agree on the rest of it.

[firefighter]

yes my spelling & gramer does suck but hey we are not all as good as you 'Fat man on a Hornet'! !

As good as me? You a mean basic grasp of spelling and grammar, 5th form level is an amazing feat of genius in your neck of the woods?!

Geez I might have to become the local MP for your area then, oh and I can change my name to Einstein. (he's a really clever scientist from a long long time ago/real not a fairy tale)

[Greg boyd]

I'm sorry Mr Flyen has taken offence to the mistake we made with his trade me purchase.
As soon as we found the exhaust was missing we phoned him & let him know of our mistake & reversed his payment.
We also checked with the importer to see if any more of these mufflers were available & as it was a runout were told they are no loger available.
We don't lie, but we do make mistakes.When we do make mistakes we do our best to rectify or compensate.
All our staff work very hard & take comments like these personaly.
People should not make comments on hear say.
Boyd Motorcycles has been trading for over 50 years, firstly as Boyd Brothers, then Boyd Honda & now Boyd Motorcycles so we do know how important customer service is.
Thanks to the support from the people who have placed positive feed back.
To the rest please think before making reckless comments when you don't know the facts.

[Blackbird]

Well Greg, I haven't got my Blackbird any more but in the 8 years I had it, your service was exemplary as most other people have mentioned.
Thanks.

Geoff

[merv]

Greg you say you did your "best to rectify or compensate". Perhaps if you explain what you did for this customer in this case, then respect for your customer service would follow if it was a good offer.

An auction is an auction and at the close of auction a deal is struck and no breaches should occur on either side. I can imagine your shop's feelings if the shoe was on the other foot and the buyer reneged on a deal.

[Elysium]

Well Greg a leason learnt I think. At the end of the day some guy got his credit card charged without goods even existing.

[Quasievil]

I'm sorry Mr Flyen has taken offence to the mistake we made with his trade me purchase.
As soon as we found the exhaust was missing we phoned him & let him know of our mistake & reversed his payment.
We also checked with the importer to see if any more of these mufflers were available & as it was a runout were told they are no loger available.
We don't lie, but we do make mistakes.When we do make mistakes we do our best to rectify or compensate.
All our staff work very hard & take comments like these personaly.
People should not make comments on hear say.
Boyd Motorcycles has been trading for over 50 years, firstly as Boyd Brothers, then Boyd Honda & now Boyd Motorcycles so we do know how important customer service is.
Thanks to the support from the people who have placed positive feed back.
To the rest please think before making reckless comments when you don't know the facts.

Yeah well said Greg, and as one of the longest members on this site you can be assured from me that unfair and one sided B.S on this site happens often on most subject including shops and retailers.
I have nothing but the Best to say about Boyds and the service received on various dealings over the last 15 odd years as a supplier and as a customer.

[Quasievil]

I can imagine your shop's feelings if the shoe was on the other foot and the buyer reneged on a deal.

Yeah Merv, Boyds would go straight to KB and bitch and moan about it................................NOT !!
There wouldnt be a site big enough for all the retailers to expose all the wanky arsehole customers out there.

[pritch]

Strange thread this. If I was Greg I wouldn't be too worried about it. His locals seem satisfied with the service he offers.

The guys who want to find fault seem to live hundreds of kilometres away, or even on a different Island. Realistically their opinions, however soundly based (or otherwise?), are entirely irrelevant.

[tri boy]

Mistakes were made, apologies, and attempts were made to source similar product, and a refund was made.
End it people.

[thealmightytaco]

Jeez, do you get tired jumping to so many conclusions?

It at least indicates he felt lied to, I did assume the rest though huh. Fair enough.


We don't lie, but we do make mistakes.When we do make mistakes we do our best to rectify or compensate.
All our staff work very hard & take comments like these personaly.
People should not make comments on hear say.
Boyd Motorcycles has been trading for over 50 years, firstly as Boyd Brothers, then Boyd Honda & now Boyd Motorcycles so we do know how important customer service is.
Thanks to the support from the people who have placed positive feed back.
To the rest please think before making reckless comments when you don't know the facts.

There are so many loyal Boyds customers, this was bound to be a one off mistake. BUT, unfortunately people talk about their sour deals, be it here, in the smoko room or in the pub, and as much as everyone poo poo's it I think we're entitled to discuss them, however rare they are for an exceptional dealer such as yourself Greg.

Why I really feel compelled to post though, is that you essentially verified the basic premise of Flyen's post, you took his money without having the product, such that you had to refund it, and then take a swipe about us recklessly debating on heresay. Without having actually been privy to be part of the actual deal though, all sides of the story are hear say, including your retort. Hmmmm. So I'm sorry to say Greg but your story is leaving a bad taste in my mouth, the freedom of speech clampdown is just a bit, meh. Without trying to cause a major flame out though, we can tell you and your staff are very well respected by most the folks here, and that will be for very good reason I'm sure, it's just I'm not a fan of your reply.

I'm still interested as to why the credit card was charged without actually having the goods, I understand a deposit to get things underway but otherwise shouldn't you wait till you've got the goods on hand before you charge for it?

[quickbuck]

Okay,
Good on Greg for posting in here and sticking up for the staff.
There was no real need to IMO.

As for the "They charged my credit card". WELL people,
Can somebody please explain to me how the "Pay Now" works on TM??? I'm guessing it isn't as simple as the Seller "Charging" the credit card when the auction closes.
It is the buyer who spashes his card details across the interweb.
A third party has to be involved in there somewhere.... and they aren't to blame. They just process the transaction.

I would say the OP actually Paid By Credit Card, and then once Boyds couldn't actually find the part (This would take more than 5 minutes), then, discovered they couldn't actually obtain another one, some time would have passed.
There would have then had to be some hunting around for the procedure for the charges to be reversed.
Remember Boyds did try to find a replacement..... AND this isn't the only job they had on that week!

Boyds would have lost a bit in success fees on this one.
So,|I say, 'It Happens..... Build a bridge and all.

[steve_t]

Come on, if Boyds charged the credit card and then reversed the charge a few days later, the credit card would be exactly the same as it was. No interest would have been incurred and the only one who loses is Boyds who probably still have to pay a 2-4% merchant fee on the transaction. As quickbuck has said, unless both parties agree to the sale not being completed, Boyds also have to pay trademe success fees.
But again, conflict seems to arise more out of the way the customer feels they have been treated and not the situation itself. Have we got a final outcome? A neg rep on trademe? A sweet as deal on something else?

[Smifffy]

I Like Boyd's. I can see how all this happened, I can understand that the OP was upset. Still, I think that launching into a flame filled rant, calling people liars etc was a bit OTT. I might be incorrect, but so far I have seen one specific negative experience posted about, a few non-specific postive experiences posted about, and a whole bunch of negative vibes posted by people who've never dealt with Boyd's.

[thealmightytaco]

He called Boyds directly and gave them his credit card number, no third parties. Pay Now is a seperate option on TM.

But yeah, screw it, everyone loves Boyd's, gotta be for a reason.

[Robbo]

Good post Greg. Obviously an honest mistake was made and this was rectified once it became apparant. Can't see why the original poster needed to go onto the internet with inflamatory statements it certainly did'nt do his credability any favours. I guess he must be perfect and has never made a mistake in his life.
Keep up the good work at Boyds

[F5 Dave]

Good grief - this thread is still going? I've been ignoring it.

ok so now it is done & dusted & this is the last post on the matter (hoho) what is my bid for estimate of how many months it will take for this thread to get dredged & someone to start it all off again as if it happened yesterday? My guess is June 2011. See ya then. Please don't answer until then.

[carver]

Yeah Merv, Boyds would go straight to KB and bitch and moan about it................................NOT !!
There wouldnt be a site big enough for all the retailers to expose all the wanky arsehole customers out there.

I fucking would...

Boyds are great, put thousands of $ through there, know most of the staff..

I deal with all the motorcycle shops in hamilton, and only one is difficult to deal with.

accidents will happen, and they did their best to make things right, i would have setteled for a good deal on something else.

[Teflon]

Never had a problem with them in 10+ years

For parts, John is great to deal with...


Workshop, I did not like the manager, but that was years ago.

[Murray]

Bullshit I don't believe you COCK ! !

Crazy Steve.

Good of you to dredge something up that happened a year ago - trying to prove a point????

arsehole

[steve_t]

Never had a problem with them in 10+ years

For parts, John is great to deal with...


Workshop, I did not like the manager, but that was years ago.

+1 John has hooked a brother up on many an occasion :niceone:

[wysper]

+1 John has hooked a brother up on many an occasion :niceone:

Didn't know they offered a pimping service too :woohoo::chase:

[rocketman1]

Deal with them all the time, never had problem.

[Elysium]

Ok..wow, talk about digging up old threads.