Triumph Motorcycles NZ Ltd - hard to deal with, or just crap at spare parts

[UberRhys]

so I have been waiting for spare parts (via a dealer) from Triumph Motorcycles NZ Ltd. Nothing strange there - but the initial order was placed on the 28th of January and confirmed on the 3rd of February.

Curiosity got the better of me so a call was made to Triumph on the 15th of March where I was told by the Parts Manager that day (the 15th of March) that "after some sorting out, the parts were in the warehouse and would be couriered to (the dealer) that afternoon". :scratch:

After speaking with (the dealer) about this, they suggested that the parts may not have even arrived in Triumph's shipment!!! :brick:

Today, still no parts and no explanation from Triumph after a carefully worded email.

Has anyone had similar dealings with Triumph as a distributor?

I am pissed about the complete lack of customer service from the distributor and was wondering if I'm being singled out, or it is the norm from them. :angry:

[Owl]

Let me guess, they're not Triumph parts?

[PeeJay]

so I have been waiting for spare parts (via a dealer) from Triumph Motorcycles NZ Ltd. Nothing strange there - but the initial order was placed on the 28th of January and confirmed on the 3rd of February.

Curiosity got the better of me so a call was made to Triumph on the 15th of March where I was told by the Parts Manager that day (the 15th of March) that "after some sorting out, the parts were in the warehouse and would be couriered to (the dealer) that afternoon". :scratch:

After speaking with (the dealer) about this, they suggested that the parts may not have even arrived in Triumph's shipment!!! :brick:

Today, still no parts and no explanation from Triumph after a carefully worded email.

Has anyone had similar dealings with Triumph as a distributor?

I am pissed about the complete lack of customer service from the distributor and was wondering if I'm being singled out, or it is the norm from them. :angry:

Entirely normal. Waste of time and energy. Triumph NZ is pathetic. Get on the internet, retail in the US is 50-70% retail here and it only takes 10-15 days and you will have them

[madmal64]

Let me guess, they're not Triumph parts? My guess too! Piagio & Aprilia parts supply are crap via the local distributor. AF1 in the States are awesome. Longest its taken is 8 days to my door.

[HenryDorsetCase]

You can't always get what you want
But if you try sometimes
You get what you need.


Getting bits ex the UK is also good. with the pound so weak it can be cost effective.

[Katman]

I think we're starting to see a pattern forming here.

Instead of vilifying the bike shops at the end of the food chain (as seen in 'the other threads'), if there's a witch-hunt to be had, maybe it's the likes of Triumph NZ, Suzuki NZ, Bluewing Honda etc that should be put under the microscope.

[IdunBrokdItAgin]

I think we're starting to see a pattern forming here.

Instead of vilifying the bike shops at the end of the food chain (as seen in 'the other threads'), if there's a witch-hunt to be had, maybe it's the likes of Triumph NZ, Suzuki NZ, Bluewing Honda etc that should be put under the microscope.

Fully agree - this is the conclusion I came to after my thread on opening hours. It's the rules of the distributors that cause a lot of the problems bike shops have to live with - which annoy/ confuse customers.

It takes time to fully see this though and is not obvious when you first look into it.

Also they set the prices in the local market, which comes up time and time again as being inflated versus parallel imports - just look at that price differential of the part mentioned in the other thread (nearly $1000 difference - that's huge).

[avgas]

I am still waiting for the fairing clips from Triumph........ordered in 2000

[pete376403]

Guy at work with a Speed trip and a Speed four gets his parts from jack Lilley n the UK, much quicker and cheaper than buying here

[BIG DOUG]

Yep have to agree with the above ,get on to kath lilley, parts will be here in a week ,I don't mind paying a bit extra if part was here in a week but hey 6-8 weeks for starter clutch is just stupid onto jack lilley's website answer next day and how to mod cases for updated clutch here in 5 to easy.

[Stampy]

That will be me Pete!! Don't buy parts in NZ they are a FEK'N Ripoff, I've had S3's for 12 yrs and have sourced my parts all over the world and save $1000, join a triumph forum then you get access to all kinds of info and group buy's etc, Jack Lilley's is a great site and Kath is good to deal with and most importantly TRUST WORTHY!! Parts are normally at my door within 7 days. Here's an example I bought my Ohlin's rear shock in a group Buy on Triumphrat from Dan Kyle in the States, sprung for my weight NZ $1300 delivered to my door. Can't beat that!! Cheers.

[Pixie]

My guess too! Piagio & Aprilia parts supply are crap via the local distributor. AF1 in the States are awesome. Longest its taken is 8 days to my door.

Ooooh no! You must support the local industry,no matter how useless they are.

[doc]

As the importer of many brands. Where do you start with problems dealing with Triumph NZ. I just dont think they care.

[Love my Bonnie]

I had the same problems trying to get parts from Triumph NZ.
My bike was off the road for 12 weeks waiting for parts from England.
PATHETIC AFTER SALES SERVICE.

[sinfull]

But but triumphs don't break !

[ckai]

so I have been waiting for spare parts (via a dealer) from Triumph Motorcycles NZ Ltd. Nothing strange there - but the initial order was placed on the 28th of January and confirmed on the 3rd of February.

Curiosity got the better of me so a call was made to Triumph on the 15th of March where I was told by the Parts Manager that day (the 15th of March) that "after some sorting out, the parts were in the warehouse and would be couriered to (the dealer) that afternoon". :scratch:

After speaking with (the dealer) about this, they suggested that the parts may not have even arrived in Triumph's shipment!!! :brick:

Today, still no parts and no explanation from Triumph after a carefully worded email.

Has anyone had similar dealings with Triumph as a distributor?

I am pissed about the complete lack of customer service from the distributor and was wondering if I'm being singled out, or it is the norm from them. :angry:

I've had this exact problem with ordering some friggin' swingarm bobbins and tail light. All Trumpy parts took about 3 months just to get them. I was calling the dealer every week after the date they said they would arrive. It was a shambles, first the tail light arrived, then it didn't, then they were waiting on something. It was crap.

But absolutely nothing compared with my bike order. Ordered in November and still haven't got it :blink:

It was meant to arrive in Feb. Then it got shipped to another country. Then they didn't have any. Then they had to make it especially. Then it sat there waiting for a shipment to be put together. Apparently, it's on it's way though...I shall believe it when I see it.

There are probably logical explanations for it...fuck it, give me my bike!! haha

I have also heard Jack Lilley is brilliant. Might have to do dealings with him in the future if needed.

It's a shame really.

[Swoop]

A mate with a Sprint ST could tell a few tales about triumph parts...
Four months to deliver!:thud:

I guess they had to go out and mine the raw materials when the order arrived...

[raftn]

Get all my parts from Jack Lilly, Google it, it comes up on the first page. You get them in 2 weeks.

[shrub]

If you have a really onto it parts chap (like the local Triumph shop used to have, and yes I'm biased, he was my son) they will chase Triumph up because most key parts are in stock in Auckland or can be here within 6 weeks. Because Triumph use a modular system there is a lot of interchangeability and often non-Triumph parts will do the job. If you want to use your local dealer, make sure that their parts chap really knows his stuff, knows how the parts system operates and has a good mechanical knowledge, but you may find a better option is VGC spares or the internet.

[JimO]

i waited 5 months for them to supply some rotors that were a warranty claim

[Crazy Steve]

Its not just Triumph Nz, Its the hole fckin Bike market full stop !!!!!!!!!!!!!!!

Theres no service and the main reason for that is, most of the people that work in the industry dont know shit about bikes/acc.

I see one Motorcycle sales position advertised on trade me recently, The add said you dont need a motorcycle licence or the abilty to ride to apply for this position...WTF !!!!!!!!!

I also Recently saw a Parts person the other day trying to fit a Shoei Raid 11 visor onto a Xr1000 helmet, I saw her trying and told her it wouldnt fit ! ! She looked at me like ? Who the fck are you ? Well Lady Im the guy who put those helmets/and visors away in the shelfs when I work for Whites Wholsales (The fckin Importer of Shoei)....But she didnt listen and ten minutes later gave up and agreed it wouldnt fit !!!!!!!

The industry has been watered down by these companies hiring COCKS !!!!!!!!

So you wonder why they dont care ! ! Most of them dont even ride, as that trade me sales position suggests 'YOU DONT NEED TO RIDE TO APPLY"

Its a Dream they are selling when you buy from them, But its a Dream they have never had!So how can they really understand or CARE !!

Crazy Steve.

Oh and heres the link to the said add.... http://www.trademe.co.nz/Browse/Listing.aspx?id=278254484

[Katman]

Its not just Triumph Nz, Its the hole fckin Bike market full stop !!!!!!!!!!!!!!!

Theres no service and the main reason for that is, most of the people that work in the industry dont know shit about bikes/acc.


Yeah, but you're just craaazy.

:wacko:

[Crasherfromwayback]

Theres no service and the main reason for that is, most of the people that work in the industry dont know shit about bikes/acc.



I know a lot of very clever people involved in the industry mate...they're out there.

[Crazy Steve]

I know a lot of very clever people involved in the industry mate...they're out there.

I know there is Pete and your one of those Better salespeople that do know there product..Im not taking the piss from you...

But I dont know how many shops you have visited in Auckland recently, and up here its pretty slack I tell ya..

Sorry.

Crazy Steve.

[Crazy Steve]

Yeah, but you're just craaazy.

:wacko:

No Katman im a loyal Suzuki Customer since 1985, and since then Ive spend almost $200,000.00 on Suzukis.

But I still get no GOOD service, I dont even get average service. Infact I get less than Crap service ! !

Crazy Steve.

[Crasherfromwayback]

I know there is Pete and your one of those Better salespeople that do know there product..Im not taking the piss from you...

But I dont know how many shops you have visited in Auckland recently, and up here its pretty slack I tell ya..

Sorry.

Crazy Steve.


Hahaha...I wasn't referring to myself mate! But I've worked with a lot of very good people in 23 odd years. Mechanics and sales people.

[Crazy Steve]

Hahaha...I wasn't referring to myself mate! But I've worked with a lot of very good people in 23 odd years. Mechanics and sales people.

Yeah I know there good ones, but they are becoming fewer and fewer im afraid......

I remember the service everyone got from Greenland Suzuki in the late 80's and early 1990's, a massive amount of people complained about there sales and servicing even then.....And they didnt last that long in the Biso ! !

For me its kinda 20years plus later and its still the same, massive amount of people complaining about motorcycle sales and service....

Oh well ! ! !

Crazy Steve.

[shrub]

Its not just Triumph Nz, Its the hole fckin Bike market full stop !!!!!!!!!!!!!!!

Theres no service and the main reason for that is, most of the people that work in the industry dont know shit about bikes/acc.


The industry has been watered down by these companies hiring COCKS !!!!!!!!


I have to agree. I know of one local shop that has had an almost 100% staff turnover in 12 months, and along the way they lost some very, very good staff including one of the best mechanics in the business who was so burnt out he's out of the industry altogether and working on a dairy farm. I think the problem comes down to people buying into a bike shop as a hobby when they have no management or business expertise at all.

[CookMySock]

I can't believe you guys put up with that. I can anything I want here in three days.

Bike shops in NZ need a rethink.

Steve

[Blackflagged]

Ordered a part for a Husqvarna though dealer,(Triumph NZ was wholesaler) 6 months later, the wrong part showed up, then nothing. Keeped phoning i`ts 2 yrs now! Don`t think it`s coming.
One thing i will say. Is i feel sorry for the Dealers, as they cop the crap! Screw being a Cagiva Dealer.

[Crasherfromwayback]

I can anything I want here in three days.

Steve

Really? Try ordering a brain then.

[ckai]

... but you may find a better option is VGC spares or the internet.

Yeah I've had some dealings with VGC. His prices are pretty reasonable, he can be a bit of a bugger to get hold of but that's on the odd occasion.

[UberRhys]

Well I'm glad that it isn't just me that is being dicked around.

The big one for me was the lies that were told by them - "yes they are being couriered today to the dealer" when they weren't actually in the country at all!!!

Liars and thieves, strong words but true...

The contact I have if anyone else wants to have a bleat to the GM is: ian.beckhaus@triumphnz.co.nz

[Max Preload]

Its a Dream they are selling when you buy from them...

But they're very good at turning it into a nightmare!


I can't believe you guys put up with that.

You get the service you deserve...

[onearmedbandit]

I see one Motorcycle sales position advertised on trade me recently, The add said you dont need a motorcycle licence or the abilty to ride to apply for this position...WTF !!!!!!!!!


Oh and heres the link to the said add.... http://www.trademe.co.nz/Browse/Listing.aspx?id=278254484


Well no wonder they don't need a bike licence, it's for selling new cars, ATV's and motocross bikes. Doesn't say anywhere about 'no riding ability required' but then also doesn't say it is required.

That's just crazy Steve

[davebullet]

I think we're starting to see a pattern forming here.

Instead of vilifying the bike shops at the end of the food chain (as seen in 'the other threads'), if there's a witch-hunt to be had, maybe it's the likes of Triumph NZ, Suzuki NZ, Bluewing Honda etc that should be put under the microscope.

It may be the manufacturer's local operation, but still the parts order was made through the dealer. The fact the customer had to ring 6 weeks later to find out just shows to me any lack of proactivity by the dealer.

Basically - why buy locally to get crap service. I may as well pay less and get my crap service quicker using overseas suppliers

Of course - local vendors that treat me well will continue to get my business. Poor service is not a sustainable business model MR. NZ businessman now the 'Net is here.

[Hitcher]

Has anyone had similar dealings with Triumph as a distributor?

Oh yes. Aprilia New Zealand is Triumph New Zealand in drag. Relax. I can assure you that they appear to treat all of their customers at least as well as they appear to have treated you. I have documented my exploits last year to get some warranty-related matters for my Shiver partially remedied. At least for their Triumph franchise there is some evidence that they have a selection of parts in stock. In the case of Aprilias and Moto Guzzis they only appear to stock whole bikes.

Aprilia makes superb motorcycles. The bikes and their New Zealand owners deserve better.

Original Aprilia parts are available inside a week from Ed at AF1.com in Texas. If you're not concerned about having your two-year "factory warranty" honoured, do business there. Otherwise a two-year warranty may be long enough for Triumph NZ to get their finger out. Perhaps.

[HenryDorsetCase]

I know a lot of very clever people involved in the industry mate...they're out there.

Agreed, like any industry: mine included.

[Katman]

Agreed, like any industry: mine included.

Don't get us started on lawyers.

:msn-wink:

[Muppet]

Ooooh no! You must support the local industry,no matter how useless they are.

I hope you're joking friend, if not, get real!! I bought a Two Brothers carbon fibre exhast at www.starcycle.com from US and A for $750 NZD landed. Took a week. What would the same pipe cost here? $1500?

[Stampy]

I personally don't know how some accessories store's survive in this day and age?? don't they know there is a thing called the internet, they need to be more competative on pricing to win my buck!!, I normally price an item from an NZ store, then do an internet seach and buy online as I said before I've saved $1000 over the years.

[trumpy]

Perhaps Kiwibiker website should keep an online database of reputable international bike part
suppliers or they could advertise on this site. It used to be said there is more money in spare
parts than complete bikes. If there was we would not have a parts problem in NZ.

Agree. Much as I support local industry/commerce (after all that's how come my staff have jobs) but if we as a company are unable to front up we don't whinge if the potential customer heads for his computer.
I have long since given up on Triumph NZ and have used mostly Jack Lilly in the UK. Parts are usually here within a week and the VAT they deduct usually pays for the freight. In fact the last item I bought from them was cheaper to buy here, including freight and exchange rate than it would have been for my friend in London to purchase it!

[CookMySock]

Really? Try ordering a brain then.Clearly intended to be a deliberate attempt at rudeness. You must be so fucking good at selling motorcycle parts to be able to attempt to humiliate people as you do. One day you won't be, and you will be relying on others' politeness and goodwill to not be an abusive dolt to you, just as you do, so you might like to pay a little bit of that back in advance. Consider also, that selling motorcycle parts is not well up there in the great scheme of things, so you better make fucking sure you are exceptional at your next task as well, and the next.

Steve

[Crasherfromwayback]

Clearly intended to be a deliberate attempt at rudeness. You must be so fucking good at selling motorcycle parts to be able to attempt to humiliate people as you do. One day you won't be, and you will be relying on others' politeness and goodwill to not be an abusive dolt to you, just as you do, so you might like to pay a little bit of that back in advance. Consider also, that selling motorcycle parts is not well up there in the great scheme of things, so you better make fucking sure you are exceptional at your next task as well, and the next.

Steve

Well for one, I sell motorcycles, not motorcycle parts. Secondly, as I've said in other posts...just because I sell motorcycles, I don't see why that means I can't (like you or anyone else here) have an opinion of you or others here. You don't have to like that, and frankly I don't give a toss if you don't. If I was to go back to my former life, I'd be a mechanic, which is another reason why I think you're a dickhead. You think you know a whole lot more that you actually do. Stick to making icecreams.

[Gubb]

Clearly intended to be a deliberate attempt at rudeness. You must be so fucking good at selling motorcycle parts to be able to attempt to humiliate people as you do. One day you won't be, and you will be relying on others' politeness and goodwill to not be an abusive dolt to you, just as you do, so you might like to pay a little bit of that back in advance. Consider also, that selling motorcycle parts is not well up there in the great scheme of things, so you better make fucking sure you are exceptional at your next task as well, and the next.

Steve
To be fair i'd more likely to buy a bike from Pete because he clearly tells it like it is.

[Headbanger]

To be fair I'd more likely to buy a bike from Pete because he clearly tells it like it is.

I still owe Pete a purchase.

[Crasherfromwayback]

I still owe Pete a purchase.

You don't owe me anything mate...but I'll get ya one day!

[imdying]

To be fair i'd more likely to buy a bike from Pete because he clearly tells it like it is.I hate to say it, but when I grow into Harleydom (ghey, it's not that far away), he'll be my first stop, and I don't even live in the same town :weep:

[Crasherfromwayback]

I hate to say it, but when I grow into Harleydom (ghey, it's not that far away), he'll be my first stop, and I don't even live in the same town :weep:

That's no sweat man...we'll fly you here and put you up in a hotel for the night!

[F5 Dave]

I hate to say it, but when I grow into Harleydom (ghey, it's not that far away), he'll be my first stop, and I don't even live in the same town :weep:
Don't worry mate, slide past the hutt first & I'll give you a good slapping to knock some sense into ya. If you get old & wobbly, maybe buy something else,


. . . a nice little Triumph perhaps?

[phred]

They arte currently advertising for a parts/ spares warehouse type person. Was going to apply but they want lots of motorcycle experience when what they need is lots of make sure parts arrive on time experience.

[imdying]

Don't worry mate, slide past the hutt first & I'll give you a good slapping to knock some sense into ya. If you get old & wobbly, maybe buy something else,


. . . a nice little Triumph perhaps?Ahhh dammit... I was just in the Hutt checking out the (FREAKING AWESOME) Kaitoke Kart track. Wish I'd thought more about it, I'd have loved to have seen your project.

I'll buy a Harley for sure at some stage, but I'll be keeping my other bikes (except maybe the blade) too.

[vifferman]

Instead of vilifying the bike shops at the end of the food chain (as seen in 'the other threads'), if there's a witch-hunt to be had, maybe it's the likes of Triumph NZ, Suzuki NZ, Bluewing Honda etc that should be put under the microscope.
Indeed.
Bluewing seem particularly adept at not stocking fairly common parts, and seem to rely on their monopoly, and that customers will just accept the "Sorry - not in stock, 3 weeks ex-Japan" mantra. That may be fine for some parts, but for things like brake caliper seals, and commonly-replaced fairing fasteners, sump plugs, etc, it's very poor customer service.

[HenryDorsetCase]

Indeed.
Bluewing seem particularly adept at not stocking fairly common parts, and seem to rely on their monopoly, and that customers will just accept the "Sorry - not in stock, 3 weeks ex-Japan" mantra. That may be fine for some parts, but for things like brake caliper seals, and commonly-replaced fairing fasteners, sump plugs, etc, it's very poor customer service.

the other thing is the major teeth suck "Ooooh mate, thats over ten years old, you'll find there's no stock anywhere", so you go to econohonda.co.nz, or davidsilver or cmnsl and its here within a week.

[dipshit]

That may be fine for some parts, but for things like brake caliper seals, and commonly-replaced fairing fasteners, sump plugs, etc, it's very poor customer service.

I have even heard of them being out of air filters for late model CBR's.

[Flip]

I paid for and ordered a set of catches for the luggage on a 1200 Trophy I used to own.

Well guess what, they never turned up.

[fliplid]

I paid for and ordered a set of catches for the luggage on a 1200 Trophy I used to own.

Got a replacement painted indicator for mine within a week and a couple of days for a replacement rear brake pin from AMPS, and last month a replacement speedo cable the next day via Holeshot.

[geoffm]

I was seriously looking at a Triumph to replace the BMW (RIP) a couple of years ago. The piss poor reputation of the agents and the grossly overpriced parts ( I priced a few common bits to see) put me off. THe Suzuki is common as dirt so parts are easy to get, and cheaper.
I had enough of the "euro bike so it must be expensive and our service can be crap" with BMW. Even the BMW parts guy said to try Motobins in the UK....
When you can land parts from the other side of the world, for 2/3 the cost including freight and inside a week, then it is a no brainer vs 3-4 weeks form Germany for the same thing via the dealer. It was not only expensive bits like body work, but even fork seals were cheaper to order via the Net.
Geoff

[Crasherfromwayback]

When you can land parts from the other side of the world, for 2/3 the cost including freight and inside a week, then it is a no brainer vs 3-4 weeks form Germany for the same thing via the dealer. It was not only expensive bits like body work, but even fork seals were cheaper to order via the Net.
Geoff

Things may well have changed from my time in BMW dealerships, but if a dealer wants to...they can order 'vehicle off the road' parts and get them here within the week.

[ukusa]

Indeed.
Bluewing seem particularly adept at not stocking fairly common parts, and seem to rely on their monopoly, and that customers will just accept the "Sorry - not in stock, 3 weeks ex-Japan" mantra. That may be fine for some parts, but for things like brake caliper seals, and commonly-replaced fairing fasteners, sump plugs, etc, it's very poor customer service.
Would there not be some pleasure in saying "that's fine, I'll order it online then" & walking out of the shop?

SUrely even if the local dealer is geting pissed around by the importer, then isn't it still in their best interest (of customer service & making a sale) to try & get the part elsewhere themselves? Even if it means getting on the www themselves & ordering it from the States or wherever. I presume it would put them on the major outer with the importer (if they found out), but it would be making a point & providing a service that people want. Even if they couldn't make the same markup, it's a sale, there's a smaller profit (which they would not have made if the customer did the online purchase), and a happy customer.

[CookMySock]

I don't see why that means I can't (like you or anyone else here) have an opinion of you or others here. You don't have to like that, and frankly I don't give a toss if you don't. If I was to go back to my former life, I'd be a mechanic, which is another reason why I think you're a dickhead. You think you know a whole lot more that you actually do. Stick to making icecreams.I'll stand up at the gates of hell for your right to have a publicly-voiced opinion - that is not what I referred to. Concisely, (which you deliberately evaded) I referred to your public display of rudeness.

How can it possibly cause you harm if I voice MY unqualified opinion on mechanical matters? Why might you feel so intruded upon by that? In turn, why might you act out your feelings as a public display of rudeness among friends? Such actions operate society at a deficit and you claim things such as tolerance and understanding as your exclusive property that are supposed to be shared.

I see you are feeling angry, but that is your issue to reconcile - not mine. Maybe you feel angry about a lot of things. Get on with sorting it out like everyone else has to, rather than jamming it up someone elses' arse.

Stop being rude.

Steve

[yachtie10]

I'll stand up at the gates of hell for your right to have a publicly-voiced opinion - that is not what I referred to. Concisely, (which you deliberately evaded) I referred to your public display of rudeness.

How can it possibly cause you harm if I voice MY unqualified opinion on mechanical matters? Why might you feel so intruded upon by that? In turn, why might you act out your feelings as a public display of rudeness among friends? Such actions operate society at a deficit and you claim things such as tolerance and understanding as your exclusive property that are supposed to be shared.

I see you are feeling angry, but that is your issue to reconcile - not mine. Maybe you feel angry about a lot of things. Get on with sorting it out like everyone else has to, rather than jamming it up someone elses' arse.

Stop being rude.

Steve

WTF
pot kettle etc

[Crasherfromwayback]

Wow...you sure told me!

[Gubb]

Back on topic (kinda). I looked at the Jack Lilley site this morning, and by this afternoon, my credit card was a little lighter.

You wankers.

I'll be waiting by the letter box now.