onearmedbandit
21st April 2010, 10:39
With all the threads about NZ bike stores in regards to service etc recently, and most of the posts being of the complaint variety I am happy to bring a good, albeit small, experience.
Perusing TM one even I found a fairing bolt replacement kit for my GSXR. Seeing as a few of my bolts were looking a bit shabby I purchased a kit, and it arrived 3 days later. However after counting all my fairing bolts I noticed the kit was a bit short. No problem I thought, I'll just see what I can do by juggling them around (the ones I ordered were black, factory ones are stainless). All was going well until I had two of the bolts shear the heads off.
Now I wasn't too happy, two bolts snapped off in my fairings and now definitely short of bolts. So I removed the fairings further than I anticipated with this job just to remove the trapped threads so I could at least put the bike back together.
After doing all this I decided to drop them an email and see what their response was. My g/f laughed and told me not to expect a response in a hurry. Well 30mins later (about 9:45pm) I had my response, they were very apologetic, were concerned about other kits they have in stock, but more importantly were concerned that I could remove the snapped off bolts. They immediately offered my money back or replacement parts. I went with the replacement option, and listed the bolts I needed. Checked my email this morning and they are sending them off today, with a few extras thrown in.
So big thank you to Simon at www.powersport.co.nz. Check them out, their website is simple but easy to navigate, and they seem to have a decent range of bits and pieces, from ear plugs through to rims.
Perusing TM one even I found a fairing bolt replacement kit for my GSXR. Seeing as a few of my bolts were looking a bit shabby I purchased a kit, and it arrived 3 days later. However after counting all my fairing bolts I noticed the kit was a bit short. No problem I thought, I'll just see what I can do by juggling them around (the ones I ordered were black, factory ones are stainless). All was going well until I had two of the bolts shear the heads off.
Now I wasn't too happy, two bolts snapped off in my fairings and now definitely short of bolts. So I removed the fairings further than I anticipated with this job just to remove the trapped threads so I could at least put the bike back together.
After doing all this I decided to drop them an email and see what their response was. My g/f laughed and told me not to expect a response in a hurry. Well 30mins later (about 9:45pm) I had my response, they were very apologetic, were concerned about other kits they have in stock, but more importantly were concerned that I could remove the snapped off bolts. They immediately offered my money back or replacement parts. I went with the replacement option, and listed the bolts I needed. Checked my email this morning and they are sending them off today, with a few extras thrown in.
So big thank you to Simon at www.powersport.co.nz. Check them out, their website is simple but easy to navigate, and they seem to have a decent range of bits and pieces, from ear plugs through to rims.