HOW MUCH TIME?????

[anmolt]

been having a very bad month........first the bike skid and the 2 weeks to fix the panel and now some Asian's hit my car just a day before i wanted to take it to the car fair....prob a good thing in a way since its been raining all day.....anyways coming to the point.........as some of you know the bikes been at mt eden mcycle...now that i got the fairings i went there to get it fitted....the mechanic there is not willing to put them at all......then i said ill take the bike as is and get it fixed through kerry whose installing the alarm newas....and this guuys like you have to make a few payments........apparently they had done an insurance quote so thats 1.5 hrs labour and stripping the front side panels and the front which is another 1.5 hrs labour....so now i need to pay for 3 hrs labour.........does anyone think this is justified?????and are we supposed to get charged for an insurance quote????earlier the mechanic at eden sed he wud install an alarm that wud cost me 8 hrs of labour(between 320-500)....while kerrys doing it for $120....
this whole set up is just driving me crazy and making me wonder whether buying a bike was a good option.........if anyone can help please let me know....im already down 700$ just fixing the fairing and the stickers.......cheers.and sorry for the long thread

[MSTRS]

My opinion would be that the stripping labour is justified, but unless they said otherwise the quote labour shouldn't be your problem.

[Zapf]

been having a very bad month........first the bike skid and the 2 weeks to fix the panel and now some Asian's hit my car just a day before i wanted to take it to the car fair....prob a good thing in a way since its been raining all day.....anyways coming to the point.........as some of you know the bikes been at mt eden mcycle...now that i got the fairings i went there to get it fitted....the mechanic there is not willing to put them at all......then i said ill take the bike as is and get it fixed through kerry whose installing the alarm newas....and this guuys like you have to make a few payments........apparently they had done an insurance quote so thats 1.5 hrs labour and stripping the front side panels and the front which is another 1.5 hrs labour....so now i need to pay for 3 hrs labour.........does anyone think this is justified?????and are we supposed to get charged for an insurance quote????earlier the mechanic at eden sed he wud install an alarm that wud cost me 8 hrs of labour(between 320-500)....while kerrys doing it for $120....
this whole set up is just driving me crazy and making me wonder whether buying a bike was a good option.........if anyone can help please let me know....im already down 700$ just fixing the fairing and the stickers.......cheers.and sorry for the long thread

why are they not willing to put on the panels in the 1st place? an how much time did they actually spend on your bike?

[anmolt]

why are they not willing to put on the panels in the 1st place? an how much time did they actually spend on your bike?

i really dont know....no regulation...the guy said stripping would take 45 mins and now the have doubled the time.........and the guy tells me he will call me and tell me if he has the time to put the fairings back on...so i was like ill take the fairings and get it fitted elsewhere...and then he goes the fairings are at some other mechanics house.......i thot this mechanic is good but slowly i realise they just tryin to rip me off.......the only reason i had gone to him was through someone's reference when i didnt know abt this site as well.....

[WINJA]

i really dont know....no regulation...the guy said stripping would take 45 mins and now the have doubled the time.........and the guy tells me he will call me and tell me if he has the time to put the fairings back on...so i was like ill take the fairings and get it fitted elsewhere...and then he goes the fairings are at some other mechanics house.......i thot this mechanic is good but slowly i realise they just tryin to rip me off.......the only reason i had gone to him was through someone's reference when i didnt know abt this site as well.....
IF YOUR NOT HAPPY SEE MIKE

[hondacmx450]

what is it with ppl being over charged this month iv been hearing horror storys all over the place man the bike shops have to get there shit to geather no thay should not charge that much to take the fearings off a bike takes me about 1/2 hour for frount and 15 min for the back c mike man he is fair im not keen on mt eden but mike is fair :ride:

[Madmax]

IF YOUR NOT HAPPY SEE MIKE
ditto

Max

[anmolt]

mainly wanted to know about the insuarnce quote thingy.......they wann charge me 1.5 hrs laboour for that...arent quotes meant to be free?????

[Two Smoker]

mainly wanted to know about the insuarnce quote thingy.......they wann charge me 1.5 hrs laboour for that...arent quotes meant to be free?????

nup it costs money, but if you go through with the insurance, that quote is payed by the insurance company...

1.5 hours sounds ok, take off the fairings and check the bike over...

[Motu]

nup it costs money, but if you go through with the insurance, that quote is payed by the insurance company...

but i would be querying the 1.5 hours... just to take of the fairings??? bugger off, that only takes 15 mins...

Time on the job - from receiving the job,doing it,putting tools away,paperwork and then signing it off....the complete job is a lot longer and the actual physical work.

[Gixxer 4 ever]

What TS said but I don't get this thread. If you have claimed insurance, and I am sure I have miss read this thread, but if you have the insurance company fixing the bike just walk away from it and tell them to get it fixed and on the road ASAP. When you go to pick the bike up look it over and make sure it is good. Ride it before you sign it off. If you are not happy send it back. Call the insurance person you are dealing with every day till it is done and every hour if it is taking to long. Feck we spend a lot of bling on insurance and they should front up and get it done. Why have a dog and bark???????? I am no mechanic but I can get the plastics off in half an hour. I have talked to a few people in business in the last week and most have commented on how much slower things are. Money is not as easy to part from it's owners at the moment. A hint of things to come? Maybe aye.

[RickyRocker]

been having a very bad month........first the bike skid and the 2 weeks to fix the panel and now some Asian's hit my car just a day before i wanted to take it to the car fair....prob a good thing in a way since its been raining all day.....anyways coming to the point.........as some of you know the bikes been at mt eden mcycle...now that i got the fairings i went there to get it fitted....the mechanic there is not willing to put them at all......then i said ill take the bike as is and get it fixed through kerry whose installing the alarm newas....and this guuys like you have to make a few payments........apparently they had done an insurance quote so thats 1.5 hrs labour and stripping the front side panels and the front which is another 1.5 hrs labour....so now i need to pay for 3 hrs labour.........does anyone think this is justified?????and are we supposed to get charged for an insurance quote????earlier the mechanic at eden sed he wud install an alarm that wud cost me 8 hrs of labour(between 320-500)....while kerrys doing it for $120....
this whole set up is just driving me crazy and making me wonder whether buying a bike was a good option.........if anyone can help please let me know....im already down 700$ just fixing the fairing and the stickers.......cheers.and sorry for the long thread
cunts like you should not ride bikes mate...try a wheelbarrow..1 hr flat rate for insurance quotes, half hr for parts dept (actually should be 1hr) stripping gsxr600 fairing 1 and half hrs is fair. You brought panels to me @ 12.05 on saturday afternoon ,i was alone on duty .i said if i have da time i'll fit it and that i'll call you. you called me back thrice and i got pissed off. in all honesty i would have stayed late (which most people out there know i go that extra mile)to finish your job .I had 2 sets of pilots and an exhaust system to fit at the time. Best thing is sell your bike-you are a PROBLEM 2 YOURSELF.RICKY

[John]

cunts like you should not ride bikes mate...try a wheelbarrow..1 hr flat rate for insurance quotes, half hr for parts dept (actually should be 1hr) stripping gsxr600 fairing 1 and half hrs is fair. You brought panels to me @ 12.05 on saturday afternoon ,i was alone on duty .i said if i have da time i'll fit it and that i'll call you. you called me back thrice and i got pissed off. in all honesty i would have stayed late (which most people out there know i go that extra mile)to finish your job .I had 2 sets of pilots and an exhaust system to fit at the time. Best thing is sell your bike-you are a PROBLEM 2 YOURSELF.RICKY
Whoa, I'd be carefull what you say here mate - nothing against you but word gets around, welcome btw.

[Shade]

Yeah, word does get around -

Most people on here will know ricky as one of the best mechanics in auckland, if not the best. Im sure alot of people here could vouch for that.
He's helped me out more than i can say, and has always done his best, and stayed behind to put the hard yards in.

Weather it be me crashing my cbr250 and him fixing it at short notice <eg long hours put in> , or helping me when some dick wrote my 02 GSXR 600 off by backing into it with a truck.

Or me going to his house late at night for advice, and finding him in the garage helping someone else out who had had some problems, free of charge.

Being passionate about your job is something you rarely find these days, and it would suck when someone slaggs you off when you do your best to help them. Especially when you put the effort in that he does.

I agree with ricky.

[John]

Yeah, word does get around -

Most people on here will know ricky as one of the best mechanics in auckland, if not the best. Im sure alot of people here could vouch for that.
He's helped me out more than i can say, and has always done his best, and stayed behind to put the hard yards in.

Weather it be me crashing my cbr250 and him fixing it at short notice <eg long hours put in> , or helping me when some dick wrote my 02 GSXR 600 off by backing into it with a truck.

Or me going to his house late at night for advice, and finding him in the garage helping someone else out who had had some problems, free of charge.

Being passionate about your job is something you rarely find these days, and it would suck when someone slaggs you off when you do your best to help them. Especially when you put the effort in that he does.

I agree with ricky.
Oh sorry I wasnt slagging him off I hear nothing but good from him dont get me wrong, I know how annoying some peoples can get..

[Virago]

cunts like you should not ride bikes mate...try a wheelbarrow..1 hr flat rate for insurance quotes, half hr for parts dept (actually should be 1hr) stripping gsxr600 fairing 1 and half hrs is fair. You brought panels to me @ 12.05 on saturday afternoon ,i was alone on duty .i said if i have da time i'll fit it and that i'll call you. you called me back thrice and i got pissed off. in all honesty i would have stayed late (which most people out there know i go that extra mile)to finish your job .I had 2 sets of pilots and an exhaust system to fit at the time. Best thing is sell your bike-you are a PROBLEM 2 YOURSELF.RICKY
There's two sides to every argument, and good that you put your side across. But nasty personal abuse is a little unnecessary - and not the best way to attract potential customers, who are thick on the ground on this site.

[Motu]

cunts like you should not ride bikes mate...try a wheelbarrow..1 hr flat rate for insurance quotes, half hr for parts dept (actually should be 1hr) stripping gsxr600 fairing 1 and half hrs is fair. You brought panels to me @ 12.05 on saturday afternoon ,i was alone on duty .i said if i have da time i'll fit it and that i'll call you. you called me back thrice and i got pissed off. in all honesty i would have stayed late (which most people out there know i go that extra mile)to finish your job .I had 2 sets of pilots and an exhaust system to fit at the time. Best thing is sell your bike-you are a PROBLEM 2 YOURSELF.RICKY

Good on ya mate,good to hear the story from the otherside.No one here can work on their own bike...but when ever someone else does - it's always I coulda done it in 15mins....yeah right.

[anmolt]

my excess is 1500$....and if i do claim for insurance the premiums gonna sky rocket

[N4CR]

I'm fully with Ricky here (hollas to you!)... he has given alot of his extra time up for many peoples problems (including mine, multiple times). Be nice to mechs and they will be nice to you.
Would be careful bagging customers on the forums :msn-wink: it won't make them happier :(

[John]

Would be careful banging customers on the forums :msn-wink: it will make them happier :buggerd:

Take that shit elsewhere.

[N4CR]

Give me that shit elsewhere.

Yeah sure John :niceone:

[John]

Yeah sure John fuck my non virgin gay ass :niceone:

:nono:
...............

[anmolt]

i might have got some bad blood here but anyone whose paid money on a bike would be upset if within 3 days they have an accident and are left stranded.......the first person i called after i had the fall was ricky...cuz hes helped me out with my last bike and ive always looked to him for advice....its just that someone hit my car three days ago and everythings just taken its toll...i was close to broke after i had bought the bike and totally now after the 2 crashes......its mentally and physically draining to run around from here to there,etc....plus the stress of exmas.etc.......i havent even told my parents cuz if i did there will be no more biking for me and quite a few others they will relate my stories to...i hope you people understand that im not trying to criticise anyone but aking for justification cuz of the huge price diff in installing the alarm as well as stripping and the quote cuz according to me a quote shud generally be free.....i was told it would cost only after the quote was made....being a non-working student a grand worth of repairs hurts a lot as i cant even borrow from my dad in this case......sorry to ricky if u were offended but i got pissed off as well wen he told me off on saturday...

[John]

i might have got some bad blood here but anyone whose paid money on a bike would be upset if within 3 days they have an accident and are left stranded.......the first person i called after i had the fall was ricky...cuz hes helped me out with my last bike and ive always looked to him for advice....its just that someone hit my car three days ago and everythings just taken its toll...i was close to broke after i had bought the bike and totally now after the 2 crashes......its mentally and physically draining to run around from here to there,etc....plus the stress of exmas.etc.......i havent even told my parents cuz if i did there will be no more biking for me and quite a few others they will relate my stories to...i hope you people understand that im not trying to criticise anyone but aking for justification cuz of the huge price diff in installing the alarm as well as stripping and the quote cuz according to me a quote shud generally be free.....i was told it would cost only after the quote was made....being a non-working student a grand worth of repairs hurts a lot as i cant even borrow from my dad in this case......sorry to ricky if u were offended but i got pissed off as well wen he told me off on saturday...
I have being going through the same thing since the beginning of the year, already missed 3 weeks of tech.. Oh well Live and learn - if you cant fix it you gotta wait and let them fix it sadly, thats life it has its mysteries.

[N4CR]

Ahh I see... stress going through the roof! Don't worry mate it happens to everyone in life... I went through hell with my 1.3k speeding ticket, but after I had a good talk with my parents they understood. Just wait a while before telling them.. be nice to them etc you know the deal.

And yes I had a grand total of $6.49 in my account after that :/ while paying off a bike.. the list goes on.

Seems like you have had a friggen bad run lately :no: best of luck in the future mate! :drinknsin

[justsomeguy]

It's a pity this has happened.......

No point in acting like children and starting a "I know more swear words than you" contest - this goes to both parties. Since a forum is a public place and the New Zealand biking world is a small place.

Go talk to Mike - don't do it over the phone - go in and sit down and sort things out professionally and courteously.

Don't say - Hey Mike I've got a problem....... this $#&@ ...

Say: hi Mike, I've had a bit of bad luck recently ....crash ....repairs...$$$..another accident...more repairs......more $$$$.......exams.......serious stress.......broke......need some support.....recently had some work done.......wasn't made aware of costs.......so unaware of cost...... surprised with cost....I'm sorry for the incovenience as you are a busy guy..... but this is a very very very important issue for me......I asked all my mates on Kiwibiker and many of them suggested I talk to you...... so how can you help me.....

Be genuine, honest and open, Mike didn't get his reputation for being a nice guy just like that. I feel if you have a genuine case he will make sure you get good customer service.

And Anmolt, I know exactly how you are feeling, a bit too exactly unfortunately.

I know for a fact that some people have ridiculous communication problems...... this may not be done on purpose but maybe a bad habit their circumstances have created. Whatever the case it doesn't mean that it is a great joy to be at the recieving end of such an experience.

Take a few deep breaths realise that if you stay interested in bikes one day you will know enough about bikes to estimate repair time and cost and take this experience as a learning pill.

In the meanwhile I'd suggest you go talk to Mike

Good Luck Mate.

[anmolt]

It's a pity this has happened.......

No point in acting like children and starting a "I know more swear words than you" contest - this goes to both parties. Since a forum is a public place and the New Zealand biking world is a small place.

Go talk to Mike - don't do it over the phone - go in and sit down and sort things out professionally and courteously.

Don't say - Hey Mike I've got a problem....... this $#&@ ...

Say: hi Mike, I've had a bit of bad luck recently ....crash ....repairs...$$$..another accident...more repairs......more $$$$.......exams.......serious stress.......broke......need some support.....recently had some work done.......wasn't made aware of costs.......so unaware of cost...... surprised with cost....I'm sorry for the incovenience as you are a busy guy..... but this is a very very very important issue for me......I asked all my mates on Kiwibiker and many of them suggested I talk to you...... so how can you help me.....

Be genuine, honest and open, Mike didn't get his reputation for being a nice guy just like that. I feel if you have a genuine case he will make sure you get good customer service.

And Anmolt, I know exactly how you are feeling, a bit too exactly unfortunately.

I know for a fact that some people have ridiculous communication problems...... this may not be done on purpose but maybe a bad habit their circumstances have created. Whatever the case it doesn't mean that it is a great joy to be at the recieving end of such an experience.

Take a few deep breaths realise that if you stay interested in bikes one day you will know enough about bikes to estimate repair time and cost and take this experience as a learning pill.

In the meanwhile I'd suggest you go talk to Mike

Good Luck Mate.

cheers for that...ill do that..i have met mike and hes a real good guy...the others at eden are too.......big ups to carl(i think) who came in the pouring rain to tow the car as well.....

[justsomeguy]

cunts like you should not ride bikes mate...try a wheelbarrow..1 hr flat rate for insurance quotes, half hr for parts dept (actually should be 1hr) stripping gsxr600 fairing 1 and half hrs is fair. You brought panels to me @ 12.05 on saturday afternoon ,i was alone on duty .i said if i have da time i'll fit it and that i'll call you. you called me back thrice and i got pissed off. in all honesty i would have stayed late (which most people out there know i go that extra mile)to finish your job .I had 2 sets of pilots and an exhaust system to fit at the time. Best thing is sell your bike-you are a PROBLEM 2 YOURSELF.RICKY

Why the attitude??

Aren't you this super professional, super cool, super hero everyone talks good things about??

[RickyRocker]

i really dont know....no regulation...the guy said stripping would take 45 mins and now the have doubled the time.........and the guy tells me he will call me and tell me if he has the time to put the fairings back on...so i was like ill take the fairings and get it fitted elsewhere...and then he goes the fairings are at some other mechanics house.......i thot this mechanic is good but slowly i realise they just tryin to rip me off.......the only reason i had gone to him was through someone's reference when i didnt know abt this site as well.....
what a lot off bullshit..you mutherfucking liar...tell me this shit in my face and i'll fuck you up shithead, you messing with the wrong person.ricky

[John]

what a lot off bullshit..you mutherfucking liar...tell me this shit in my face and i'll fuck you up shithead, you messing with the wrong person.ricky
:eek5:
..........

[RickyRocker]

Why the attitude??

Aren't you this super professional, super cool, super hero everyone talks good things about??
I am that person but if some shit don't have the balls to tell me direct his problem then it becomes a problem

[John]

I am that person but if some shit don't have the balls to tell me direct his problem then it becomes a problem
Yea fair enough we all know where your comming from, but dont you think your getting incredibly vocal about it, might be easier to sort out in person or on the phone ??..

[RickyRocker]

Whoa, I'd be carefull what you say here mate - nothing against you but word gets around, welcome btw.
words do get around

[Lou Girardin]

cunts like you should not ride bikes mate...try a wheelbarrow..1 hr flat rate for insurance quotes, half hr for parts dept (actually should be 1hr) stripping gsxr600 fairing 1 and half hrs is fair. You brought panels to me @ 12.05 on saturday afternoon ,i was alone on duty .i said if i have da time i'll fit it and that i'll call you. you called me back thrice and i got pissed off. in all honesty i would have stayed late (which most people out there know i go that extra mile)to finish your job .I had 2 sets of pilots and an exhaust system to fit at the time. Best thing is sell your bike-you are a PROBLEM 2 YOURSELF.RICKY

This would make me go there.
When hell freezes over.
Regardless of right or wrong, a few interpersonal skills wouldn't go astray.

[anmolt]

thank you for that ricky...threatening me like that in public expecially on KB isnt gng to help you out...i know you are pissed and so am i...if a person has spent money on his bike he expects results....the same day i called Kerry up 6 times for advice regarding things to the point that anyone in his place mite get annoyed...and i also apologised about it...but he was all cool about it, been calling up colemans and reflections once every 2 days for the past week to find out the progress......... but i make three calls to you in one day and you get pissed off.....and i did apologise to you and i did tell you about the problems i was having ,didnt i??????

[MSTRS]

I'm glad I don't live in Orkland. The stress seems to do nasty things to peeps there.

[NhuanH]

good on ya Ricky. you've only ever helped me bro, glad we kept the professional respect thing going :niceone:

[Virago]

what a lot off bullshit..you mutherfucking liar...tell me this shit in my face and i'll fuck you up shithead, you messing with the wrong person.ricky
Anyone one else for some professional bike service? Wow, different country up there.

[Lou Girardin]

Anyone one else for some professional bike service? Wow, different country up there.
We're not all like that. I only curse out people I like.

[John]

Anyone one else for some professional bike service? Wow, different country up there.
Nah you got it wrong, its all "love" :lol: its like road rage, you learn to love and minipulate it :killingme

[Virago]

We're not all like that. I only curse out people I like.
So what have I done to offend you? :msn-wink:

[ManDownUnder]

what a lot off bullshit..you mutherfucking liar...tell me this shit in my face and i'll fuck you up shithead, you messing with the wrong person.ricky

Small point chap - I don't know you - I hear you're the best from a number of cources around here and yet you just lost all my business. Well done.

If facing problematic customers isn't your strong suit, and my impression is that it isn't, I suggest you stay away from them. Keep that up and you'll be losing your employer cash, and eventually it gets back to you.

By the way - do me a favour and show this to Mike.
MDU

[WINJA]

Small point chap - I don't know you - I hear you're the best from a number of cources around here and yet you just lost all my business. Well done.

If facing problematic customers isn't your strong suit, and my impression is that it isn't, I suggest you stay away from them. Keep that up and you'll be losing your employer cash, and eventually it gets back to you.

By the way - do me a favour and show this to Mike.
MDU
I THINK HE SHOULD HAVE LET MIKE HANDLE IT , MIKES A STRAIGHT UP HONEST BLOKE WHO USUALLY DOES MORE THAN HE HAS TO TO PUT IT RIGHT, IVE ONLY GOT GOOD THINGS TO SAY ABOUT MIKE SO I HOPE PEOPLE HERE DONT TAKE THIS THREAD TO BE A REPRESENTATION OF HIS COMPANY.
I DO FEEL FOR MC MECHANICS MIGHT NOT BE THE MOST SKILLED JOB BUT HAS TO BE ONE OF THE HARDEST WITH FUCKTARDS LOOKING OVER YOUR SHOULDER ASKING STUPID QUESTIONS AND COMPLAINING ABOUT A BILL

[Coldkiwi]

my excess is 1500$....and if i do claim for insurance the premiums gonna sky rocket

but the crash wasn't your fault was it? if its an at fault claim, then yeah, the insurance company would have a field day with you but if they've got another person to go for the costs then get them to do the opening of the wallet.

if you're strapped for cash (I know the feeling, I was hardly flush with it after getting my gsxr) why are you trying to put an alarm in?? The decrease in excess is pretty hard to justify if you're hard up on cashflow!

[anmolt]

just need to clarify that this is in no way connected with mike as he is a good bloke as i asserted earlier...a lot of the other guys at eden are good its just that one showed his true colours...keep on this site...i will have heaps more to say...customer service issues need to be addressed and i think we shud take this as a starting point....

[anmolt]

but the crash wasn't your fault was it? if its an at fault claim, then yeah, the insurance company would have a field day with you but if they've got another person to go for the costs then get them to do the opening of the wallet.

if you're strapped for cash (I know the feeling, I was hardly flush with it after getting my gsxr) why are you trying to put an alarm in?? The decrease in excess is pretty hard to justify if you're hard up on cashflow!

the crash wasnt my fault as a guy was turning and he fled away basically....so now whom do i get to pay for the bike???alarm was bought before the crash and is a pre requisite for bike insurance for lowered premium plus i got the alarm for less than half price.....

[RickyRocker]

thank you for that ricky...threatening me like that in public expecially on KB isnt gng to help you out...i know you are pissed and so am i...if a person has spent money on his bike he expects results....the same day i called Kerry up 6 times for advice regarding things to the point that anyone in his place mite get annoyed...and i also apologised about it...but he was all cool about it, been calling up colemans and reflections once every 2 days for the past week to find out the progress......... but i make three calls to you in one day and you get pissed off.....and i did apologise to you and i did tell you about the problems i was having ,didnt i??????
I neva received no apology and it do not matter anymore Just stay outta my face

[Waylander]

I neva received no apology and it do not matter anymore Just stay outta my face

You know what mate? I can tell you right now that I will never have you work on my bike. I don't give a shit how shit hot of a wrenchhead you are I don't deal with fuckheads. Customer service is something that seems to be lacking with a few of you. Grow up and realize that without us bikers you don't have a job.

[justsomeguy]

cunts like you should not ride bikes mate...


what a lot off bullshit..you mutherfucking liar...tell me this shit in my face and i'll fuck you up shithead, you messing with the wrong person.ricky


I am that person but if some shit don't have the balls to tell me direct his problem then it becomes a problem


eat your shit mate

That's four posts from a guy with a six posts total. Bloody hell man. What the fuck is wrong with you?? Too many beers?? Or too many 90 hour weeks??

[RickyRocker]

thank you for that ricky...threatening me like that in public expecially on KB isnt gng to help you out...i know you are pissed and so am i...if a person has spent money on his bike he expects results....the same day i called Kerry up 6 times for advice regarding things to the point that anyone in his place mite get annoyed...and i also apologised about it...but he was all cool about it, been calling up colemans and reflections once every 2 days for the past week to find out the progress......... but i make three calls to you in one day and you get pissed off.....and i did apologise to you and i did tell you about the problems i was having ,didnt i??????
I neva received no apology and it do not matter anymore Just stay outta my face.

[RickyRocker]

I neva received no apology and it do not matter anymore Just stay outta my face.
:whocares: Do I look like your mother :whocares:

[RickyRocker]

Small point chap - I don't know you - I hear you're the best from a number of cources around here and yet you just lost all my business. Well done.

If facing problematic customers isn't your strong suit, and my impression is that it isn't, I suggest you stay away from them. Keep that up and you'll be losing your employer cash, and eventually it gets back to you.

By the way - do me a favour and show this to Mike.
MDU
Strange I neva had your bussiness 2 start off with and i do get offended when some guttless person tell stories about me(wouldn't you)

[RickyRocker]

but the crash wasn't your fault was it? if its an at fault claim, then yeah, the insurance company would have a field day with you but if they've got another person to go for the costs then get them to do the opening of the wallet.

if you're strapped for cash (I know the feeling, I was hardly flush with it after getting my gsxr) why are you trying to put an alarm in?? The decrease in excess is pretty hard to justify if you're hard up on cashflow!
"My next accident I'll do a big claim and pay one excess"

[RickyRocker]

just need to clarify that this is in no way connected with mike as he is a good bloke as i asserted earlier...a lot of the other guys at eden are good its just that one showed his true colours...keep on this site...i will have heaps more to say...customer service issues need to be addressed and i think we shud take this as a starting point....
You wanna make a date

[Two Smoker]

Time on the job - from receiving the job,doing it,putting tools away,paperwork and then signing it off....the complete job is a lot longer and the actual physical work.

Ah ok, thank you for correcting my blurry vision... in that case, yep i reckon 1.5 hours is ok... Especially as once fairings have been taken off, you still have to check the bike out for further damage...

Ive edited my original post...

[RickyRocker]

the crash wasnt my fault as a guy was turning and he fled away basically....so now whom do i get to pay for the bike???alarm was bought before the crash and is a pre requisite for bike insurance for lowered premium plus i got the alarm for less than half price.....
Strange , not what you told me about the accident.........

[RickyRocker]

You know what mate? I can tell you right now that I will never have you work on my bike. I don't give a shit how shit hot of a wrenchhead you are I don't deal with fuckheads. Customer service is something that seems to be lacking with a few of you. Grow up and realize that without us bikers you don't have a job.
I do not praise myself but I do have pride in my work and it do upset me when you help someone and it turns out this way.

[RickyRocker]

i really dont know....no regulation...the guy said stripping would take 45 mins and now the have doubled the time.........and the guy tells me he will call me and tell me if he has the time to put the fairings back on...so i was like ill take the fairings and get it fitted elsewhere...and then he goes the fairings are at some other mechanics house.......i thot this mechanic is good but slowly i realise they just tryin to rip me off.......the only reason i had gone to him was through someone's reference when i didnt know abt this site as well.....
At 12.05pm saturday you dropped the panels on my bench and at 4 pm when you popped back the panels were still on my bench where does the part "the fairings ar..........mechani house" fit in.

[Waylander]

I do not praise myself but I do have pride in my work and it do upset me when you help someone and it turns out this way.
Still mate, we pay you to do a job. We don't pay for insults and cursing.

[RickyRocker]

IF YOUR NOT HAPPY SEE MIKE
My appologies 2 all offended ,

[Kwaka-Kid]

This would make me go there.
When hell freezes over.
Regardless of right or wrong, a few interpersonal skills wouldn't go astray.

Hahaha, something about a pot and a kettle...:wait:

[Gixxer 4 ever]

come on people it is time to take this out of the public place. you two got problems but it is not doing anyone any favours airing it here. for the sake of the business and your own personal being please sort this out over the phone face to face or in private email.

[Kwaka-Kid]

My appologies 2 all offended ,

Top effort Ricky for being the bigger man.

I know and look up to Ricky with his work, and as far as personally goes, hes a wicked dude thats always been really good to me, id help him in a second as i know he would help anyone else.

With that in my opinion, if you had second thoughts after this about seeing Ricky, wipe them from ya head! If your a genuine sorta person looking for a top job, dont hesitate to see him. As much as it sounds like a sales pitch on mt edens behalf - it really isnt, just my 2c after how rickys been towards me.

[WINJA]

My appologies 2 all offended ,
YOU WERE DOING OK AS FAR AS IM CONCERNED TILL YOU POSTED A REPLY.

[gav]

Hmmm, post 666 Winja, spooky.... :devil2:

[N4CR]

Exactly what Kwaka-Kid said... and many other people on here would share similar experiences and thaughts.
:grouphug:

[anmolt]

At 12.05pm saturday you dropped the panels on my bench and at 4 pm when you popped back the panels were still on my bench where does the part "the fairings ar..........mechani house" fit in.

my bad -----i meant fairing bits and pieces
ricky,you kow better than me what you said....on saturday i asked you for all the bits and pieces that were needed to get the fairings fitted and you said you didnt know where those were??????besides you had a difference of opinion on who had done the original stripping when i told you i saw the mechanic taking off the majority of the fairings with my eyes .....besides i had asked you to keep those bits and pieces aside on friday as well.....but you didnt bother did you???

by the looks of the abuses and threats i have got makes me wonder who the customer is and who is being paid to do the job???????????? "A bigger man"..... :killingme

[Lou Girardin]

Hahaha, something about a pot and a kettle...:wait:

Don't judge my customer service based on my grumpy net persona. I'll do all I can to resolve problems and have never called a customer a cunt. (out loud) :calm:

[ManDownUnder]

Strange I neva had your bussiness 2 start off with and i do get offended when some guttless person tell stories about me(wouldn't you)

No - you're wuite right, you never have had my business - and it's a shame I didn't know you were the best - I has a few things that needed doing on the RF... your help would have been appreciated.

Yes I do get annoyed with people telling stories - as you rightly point out.

The difference is that I know how to deal with customers - and I'm not saying it's something you need to do (although it's certainly a plus if you can).

I've only ever known this situation as a slanging match, complete with hair curling abuse, foul language and blame being laid all around. As a bystander it doesn't look good on either side. I have also had my expectations set such that if I did bring my bike to you and there was a disagreement for any reason I could reasonably expect to be abused, shouted down and help in a situation where you could (and I'm not saying you do) maintain a balance of power by simply holding onto the goods in question.

As soon as you went into writing on this site, you did so an a representative of Mt Eden M/C. Whether that's the legal definition or not is another matter, that's the general gist of it.

Also - for what it's worth I did ring Mike yesterday and gave him a heads up on this thread (which I note you did too - good on ya). I wanted to make sure he knew what was happening so your bike shop didn't get a bad name and give him the chance of him moderating or justifying the comments you made.

It turns out he's on your side, and there are a number of good reasons why. 'm not here to argue that - I never was.

My point is that your use of strong attacking language didn't make you any friends, and I'm sure it's done you and your employer some damage.

I know you're pissed off about this whole thing - sometimes it pays to take 24 hours before going into writing, or bounce it off Mike before posting in here. Speaking to him yesterday he sounds like a good guy, and if he has your respect, I suggest you might take a few pointers from him re wording etc.

MDU

[ManDownUnder]

[QUOTE=Kwaka-Kid]Top effort Ricky for being the bigger man.[QUOTE]

same from me. Nothing harder than not hitting someon when you feel they DESPERATELY deserve it...

MDU

[RickyRocker]

No - you're wuite right, you never have had my business - and it's a shame I didn't know you were the best - I has a few things that needed doing on the RF... your help would have been appreciated.

Yes I do get annoyed with people telling stories - as you rightly point out.

The difference is that I know how to deal with customers - and I'm not saying it's something you need to do (although it's certainly a plus if you can).

I've only ever known this situation as a slanging match, complete with hair curling abuse, foul language and blame being laid all around. As a bystander it doesn't look good on either side. I have also had my expectations set such that if I did bring my bike to you and there was a disagreement for any reason I could reasonably expect to be abused, shouted down and help in a situation where you could (and I'm not saying you do) maintain a balance of power by simply holding onto the goods in question.

As soon as you went into writing on this site, you did so an a representative of Mt Eden M/C. Whether that's the legal definition or not is another matter, that's the general gist of it.

Also - for what it's worth I did ring Mike yesterday and gave him a heads up on this thread (which I note you did too - good on ya). I wanted to make sure he knew what was happening so your bike shop didn't get a bad name and give him the chance of him moderating or justifying the comments you made.

It turns out he's on your side, and there are a number of good reasons why. 'm not here to argue that - I never was.

My point is that your use of strong attacking language didn't make you any friends, and I'm sure it's done you and your employer some damage.

I know you're pissed off about this whole thing - sometimes it pays to take 24 hours before going into writing, or bounce it off Mike before posting in here. Speaking to him yesterday he sounds like a good guy, and if he has your respect, I suggest you might take a few pointers from him re wording etc.

MDU
i was cheesed off ,,,lived thru it and quite not pleased with my behaviour. got a call on sunday eve saying someones badmouthing me on KB and my reaction was meant to him ,as a first time KB user I went direct to him not thinking about the rest.sorry and hope we could meet up sometime.

[RickyRocker]

my bad -----i meant fairing bits and pieces
ricky,you kow better than me what you said....on saturday i asked you for all the bits and pieces that were needed to get the fairings fitted and you said you didnt know where those were??????besides you had a difference of opinion on who had done the original stripping when i told you i saw the mechanic taking off the majority of the fairings with my eyes .....besides i had asked you to keep those bits and pieces aside on friday as well.....but you didnt bother did you???

by the looks of the abuses and threats i have got makes me wonder who the customer is and who is being paid to do the job???????????? "A bigger man"..... :killingme
You dug it 4 yourself

[RickyRocker]

come on people it is time to take this out of the public place. you two got problems but it is not doing anyone any favours airing it here. for the sake of the business and your own personal being please sort this out over the phone face to face or in private email.
My appology 4 my abuse and do mean it ,,sorry guys ....the phone call i received on sunday eve telling me someone is badmouthing me on kb was not far as i help that person so many times even outside working hours and neva expected such an issue.

[RickyRocker]

That's four posts from a guy with a six posts total. Bloody hell man. What the fuck is wrong with you?? Too many beers?? Or too many 90 hour weeks??
none of the above ,, very pissed off if one in every thosand customers badmouth me.

[RickyRocker]

Top effort Ricky for being the bigger man.

I know and look up to Ricky with his work, and as far as personally goes, hes a wicked dude thats always been really good to me, id help him in a second as i know he would help anyone else.

With that in my opinion, if you had second thoughts after this about seeing Ricky, wipe them from ya head! If your a genuine sorta person looking for a top job, dont hesitate to see him. As much as it sounds like a sales pitch on mt edens behalf - it really isnt, just my 2c after how rickys been towards me.
THANX FROM ALL WHO THOUGHT I WAS RIGHT OR WRONG,,its not about being either but the respect you get from helping each other. THANX Guys and Girls and sorry 4 my language,,,sum say its da way your brought up but )i'm still the same old ricky 24\7... 0272825537 (027buckles) good nite.Case closed.Work 2moro

[NhuanH]

just wanna put a positive customer experience spin on this thread and re-affirm what I said somewhere up the page: I came in this morning needing assistance and Ricky and Matt came to my rescue, dropping what they had going on.

The time and cost was right too :msn-wink:

Thanks again fellas! :apint:

[RickyRocker]

just wanna put a positive customer experience spin on this thread and re-affirm what I said somewhere up the page: I came in this morning needing assistance and Ricky and Matt came to my rescue, dropping what they had going on.

The time and cost was right too :msn-wink:

Thanks again fellas! :apint:
ANYTIME , IT CAN GET REAL BUZZY AND YOU GOTTA BEAR A BIT LONGER..BUT DRINKS AND MOVIES ARE ON DA HOUSE

[RickyRocker]

my bad -----i meant fairing bits and pieces
ricky,you kow better than me what you said....on saturday i asked you for all the bits and pieces that were needed to get the fairings fitted and you said you didnt know where those were??????besides you had a difference of opinion on who had done the original stripping when i told you i saw the mechanic taking off the majority of the fairings with my eyes .....besides i had asked you to keep those bits and pieces aside on friday as well.....but you didnt bother did you???

by the looks of the abuses and threats i have got makes me wonder who the customer is and who is being paid to do the job???????????? "A bigger man"..... :killingme
YOU WILL REMAIN A S#&% IN MY EYES. MAY OUR PATH NEVA CROSS.

[RickyRocker]

the crash wasnt my fault as a guy was turning and he fled away basically....so now whom do i get to pay for the bike???alarm was bought before the crash and is a pre requisite for bike insurance for lowered premium plus i got the alarm for less than half price.....
NO IT WASNT ,,YOU SLID IN DA RAIN

[justsomeguy]

Please guys:

As you said Ricky: Case Closed