Vodafone pirates.

[Mudfart]

I have no idea who is worser!
Ok bear with me.
We obviously are with vodafone for our broadband. If you use up your monthly Gig allowance they have an option where you can double your Gig quota to the end of the month, for double the cost!.
The trick where they were ripping everyone off: If you ran over your Gig limit (100%), then you may run for 5-10 days on slow speed but still it was adding to your gig limit.
So the data usage would show you at say 125% after ten days of 56k speed net, ok?.
Then when you would double your data (and cost!!), they would only give you fast speeds upto 200%. That meant that you would only get fast broadband for the last 75%, costing you double, with the promise of DOUBLING YOUR DATA, which has not been true. You have just been ripped 25%.
It might not sound like much but 25% of 40Gig is a fair bit. Infact its 10Gig!.
My suspiscions were confirmed when about two months ago they have changed it, so now when you pay for double data, it actually adds 20Gig, from your last percentile.
So say if you were at 112%, then now when you double it, it wont run out until 212%.
I dont know whos worse, them or telecom.
Who else has vodafone, and does double their data, and never noticed this?.

[neels]

Umm, you have still recieved that much data, you just did it more slowly? But you still recieved it, why should you get it for free?

[el_scor_cho]

yeah i noticed that after a short while too. thought it was a bit cheeky. just doubled as soon as the first lot ran out.
you should pay for double your data at fast speeds and anything that you dont pay for shouldnt count towards your total. good to know they have fixed it because you should get slow speeds for free yes considering how much we pay for average internet

[avgas]

Have you told Vodafone of your findings.
You may be supprised they do not know.
They also may be able to do something about it for you.
Or are you the crazy cat lady off the simpsons - and mumble things to random people.

[avgas]

Too late did it for you.......

[Mudfart]

yeah they must know coz they fixed it about 2 months ago. its just another rant n rave about how us poor taxpayers get done up the wrong 'un BAU.

[Bren]

I am with Slingshot...have been with telescum before and did not like them. When I run out of data I buy a data block which also can be carried over to the next month....wont change from slingshot...am more than happy with them

[Bald Eagle]

Umm, you have still recieved that much data, you just did it more slowly? But you still recieved it, why should you get it for free?

Cos I should only pay for the pipe not the water, most of what you get didn't cost them or with local caching only cost them once and they charge everyone for it, both the same v-scum and t-scum, internet in this country is a license to print money for a very small club.

[Mully]

yeah they must know coz they fixed it about 2 months ago. .

And you're whining today because.......???

[slofox]

Last time I got close to data limit vodafone emailed me to say "hey look out your limit is bearing down on you like a runaway train..."

So I just went easy for the last three days of the period and incurred no extra costs....

[Swoop]

Last time I got close to data limit vodafone emailed me to say "hey look out your limit is bearing down on you like a runaway train..."

So I just went easy for the last three days of the period and incurred no extra costs....
Yes, TelstraClear do exactly the same. "You have reached 80% of your monthly amount".

Quite easy to comprehend, really.

[Dave Lobster]

yeah they must know coz they fixed it about 2 months ago. its just another rant n rave about how us poor taxpayers get done up the wrong 'un BAU.

You know Vodafone is a privately run business, don't you? They receive none of your taxes.. !!


But you still recieved it, why should you get it for free?

Socialism. Always someone else's fault..



We obviously are with vodafone for our broadband. If you use up your monthly Gig allowance they have an option where you can double your Gig quota to the end of the month, for double the cost!.

Maybe when what you'd prefer that when what you've paid for runs out, they just cut you off.

[p.dath]

I don't know how long you have used mobile broadband for, but this is a great deal! I use it a lot.

Previously (with Telecom as well) if you went over your allowance there were huge costs, like $1/MB or even more. It was easy to get a bill for thousands. Now I can contain by overage to just double the monthly cost. It's hugely cheaper.

Remember, this is not a landline based service. There is only so much frequency spectrum available for everyone to use. If one person used it up there would be nothing left for everyone else.
So basically they make it much more expensive to use up your allowance by putting in a pricing system that offers strong discouragement.

[Latte]

I don't know how long you have used mobile broadband for, but this is a great deal! I use it a lot.

Previously (with Telecom as well) if you went over your allowance there were huge costs, like $1/MB or even more. It was easy to get a bill for thousands. Now I can contain by overage to just double the monthly cost. It's hugely cheaper.

Remember, this is not a landline based service. There is only so much frequency spectrum available for everyone to use. If one person used it up there would be nothing left for everyone else.
So basically they make it much more expensive to use up your allowance by putting in a pricing system that offers strong discouragement.


The fact he is discussing bandwidth in the "10's of gigs" I seriously doubt he is talking about Mobile broadband. more likely a dsl offering Vodafone supply (reselling Telecom Wholesale?).

Readign his post it sounds like he had been getting a total of 70gb Full Speed, and 10gb Reduced speed, whilst paying for 80gb full speed (40gb on the plan, and another 40gb on his double up). The reduced speed data is free normally, so it shouldn't be included in the 80gb data he has payed for.

[Gremlin]

residential broadband is hardly going to make you rich, with small margins eaten up when you ring for support.

Telecom big time :D data limit? What?

[p.dath]

The fact he is discussing bandwidth in the "10's of gigs" I seriously doubt he is talking about Mobile broadband. more likely a dsl offering Vodafone supply (reselling Telecom Wholesale?).

Readign his post it sounds like he had been getting a total of 70gb Full Speed, and 10gb Reduced speed, whilst paying for 80gb full speed (40gb on the plan, and another 40gb on his double up). The reduced speed data is free normally, so it shouldn't be included in the 80gb data he has payed for.

Ahh yes, I didn't read it with the same understanding. I think you are correct.

[Mudfart]

Yes, TelstraClear do exactly the same. "You have reached 80% of your monthly amount".

Quite easy to comprehend, really.
I double my data every month, and have only ever received one email with the same message.... yes very easy to comprehend.
However the issue was, that I (we) were not getting high speed for the costs being incurred.

[Mudfart]

And you're whining today because.......???
Its rant n rave, and I wish to satisfy my curiosity.
Pls start a whine thread admins, I think we need one.

[Mudfart]

well I've been with everyone.
I was with telecom back in the early days when everyone had unlimited Gig at a set cost.
They sent out a letter saying they had an exciting new pricing plan, which is what they have today, data caps with comparible pricing.
They also had introduced the "if you over your monthly data allowance" scenario, ie BIG charges for every megabyte, which was really expensive. I think back then it was $2 a meg or summin.
I rang them up and told them this was breaching my contract I had, and they left me on the old plan!.
A guy at work received a monthly bill for $5000.....I told him, but he didnt want to know, i guess.
I know one guy who says he is still on the old plan with unlimited Gig for something like $30 a month, but hes full of shit most of the time.
They get you when you move house.

[Mudfart]

I am with Slingshot...have been with telescum before and did not like them. When I run out of data I buy a data block which also can be carried over to the next month....wont change from slingshot...am more than happy with them
yeah Ive heard that slingshot have started offering this, I used to be with them, and this a fairer deal. Vodafone will cancel any outstanding Gig left on your account, and you have to start again. Perhaps this breaches some form of consumer rights?.
Although in pursuit of "said rights" in the past, I have found there to be .....none.

[sosman]

Quote Originally Posted by Mully
And you're whining today because.......???


Its rant n rave, and I wish to satisfy my curiosity.
Pls start a whine thread admins, I think we need one.
:lol: nice!

[avgas]

They have responded

"Thank you for your email.

Thanks for the link to the thread concerning the double your data option on our broadband plans. I understand that these types of forums provide a space for people to comment and 'vent' their frustrations and freedom of speech - that's perfectly fine. However, if they want a solution or for someone from Vodafone to look into it further for them if they are most welcome to post their comments on the Vodafone forum, see http://forum.vodafone.co.nz/. Here, they'll get first hand assistance from Vodafone staff. Or they can contact us via email or phone 0800 438 448.

Kind regards,

Elisabeth A | Email Specialist
Vodafone fixed line & Broadband Team"

[avgas]

Also for another note. Look at the terms
You are 'doubling your data', not 'adding more'
2 x 10 = 20 gb. If you pass 20gb you will be capped. e.g. 10+2+X = 2 x 10gb = 20gb.
Unlike adding data 10 + 10 = 20, or 10+2+10 = 22gb

Who need fine print when its in big bold letters.

[Mudfart]

Also for another note. Look at the terms
You are 'doubling your data', not 'adding more'
2 x 10 = 20 gb. If you pass 20gb you will be capped. e.g. 10+2+X = 2 x 10gb = 20gb.
Unlike adding data 10 + 10 = 20, or 10+2+10 = 22gb

Who need fine print when its in big bold letters.

if they weren't doing it wrong, how come they have fixed it?

[Mudfart]

coming up on target channel 3 tuesday night next week, is a story of people who are getting "unknowingly" charged several $000 for broadband in some "surprise" billings. will be an interesting watch, and will confirm the story about the work collegue.

[Dave Lobster]

coming up on target channel 3 tuesday night next week, is a story of people who are getting "unknowingly" charged several $000 for broadband in some "surprise" billings. will be an interesting watch, and will confirm the story about the work collegue.
Likely to also confirm that customers don't read the information that they're given. And that some people should be kept away from any form of technology.