How to make the right complaint to the right department at the right council?

[maggot]

So some roadworks have been going on in my area, most of it has been alright, good job done, but one street has been completely munted. It was pretty shocking to start with, but the 'roadworks' have just made it worse. They've dumped a bunch of loose gravel over top, haven't sealed it, skipped the most problematic areas, and now I assumed they're finished because they haven't done anything to it for weeks and have painted lines on. The gravel has half gone sliding down the hilly sections, piled up in the gutters, and been spread all over the T junctions by cars turning, etc etc.

It's just a bloody mess and dangerous as hell if any biker, or cager for that matter, wasn't being completely vigilant.

So I wanna complain to the council, see if they intend to do any more work to it, and if not, politely suggest they do because it poses a massive hazard.
I'm just not exactly sure who to call to do this, with the whole council changes and all that jazz, and for the life of me I can't find anything helpful on any of the websites. So if anyone can offer any advice, that'd be much appreciated.
The streets in the North Shore area, Stredwick Drive in Torbay

Cheers

[cheshirecat]

So some roadworks have been going on in my area, most of it has been alright, good job done, but one street has been completely munted. It was pretty shocking to start with, but the 'roadworks' have just made it worse. They've dumped a bunch of loose gravel over top, haven't sealed it, skipped the most problematic areas, and now I assumed they're finished because they haven't done anything to it for weeks and have painted lines on. The gravel has half gone sliding down the hilly sections, piled up in the gutters, and been spread all over the T junctions by cars turning, etc etc.

It's just a bloody mess and dangerous as hell if any biker, or cager for that matter, wasn't being completely vigilant.

So I wanna complain to the council, see if they intend to do any more work to it, and if not, politely suggest they do because it poses a massive hazard.
I'm just not exactly sure who to call to do this, with the whole council changes and all that jazz, and for the life of me I can't find anything helpful on any of the websites. So if anyone can offer any advice, that'd be much appreciated.
The streets in the North Shore area, Stredwick Drive in Torbay

Cheers

Got the same problem here. They did Shelly bay what 12 months ago and the surface is now breaking up. Could it be a OSH problem.

[Squiggles]

So some roadworks have been going on in my area, most of it has been alright, good job done, but one street has been completely munted. It was pretty shocking to start with, but the 'roadworks' have just made it worse. They've dumped a bunch of loose gravel over top, haven't sealed it, skipped the most problematic areas, and now I assumed they're finished because they haven't done anything to it for weeks and have painted lines on. The gravel has half gone sliding down the hilly sections, piled up in the gutters, and been spread all over the T junctions by cars turning, etc etc.

It's just a bloody mess and dangerous as hell if any biker, or cager for that matter, wasn't being completely vigilant.

So I wanna complain to the council, see if they intend to do any more work to it, and if not, politely suggest they do because it poses a massive hazard.
I'm just not exactly sure who to call to do this, with the whole council changes and all that jazz, and for the life of me I can't find anything helpful on any of the websites. So if anyone can offer any advice, that'd be much appreciated.
The streets in the North Shore area, Stredwick Drive in Torbay

Cheers

The number for Auckland Transport’s Call Centre is (09) 355 3553
If its a hazard try get them to log it as urgent (used to be a 4 hr turnaround).

Code of Practise for working on the road (Auckland Council) (http://www.aucklandtransport.govt.nz/improving-transport/maintenance/Road/Pages/CoPWiR.aspx)

e.g. See section 8.7.2 for Metal blanking plates

8.7.2 Temporary Surface Reinstatement
The following criteria apply to temporary surfacing:
a) Temporary surfaces can be of either hot or cold mix and must be laid in manner and depth to be durable
for both vehicular and pedestrian use. The Principal Provider must maintain the surface until permanent
surfacing has been undertaken.
b) Permanent resurfacing is required within 7 days of a temporary seal being placed, unless as otherwise
agreed, by the RCA.
c) Steel plates may be used in carriageways provided that they are skid resistant, secured and cushioned
with rubber matting to prevent rocking, moving or noise. They must be of sufficient strength and quality
to support imposed traffic loading.
d) Should steel plates be used "uneven surface" road works signs and "slippery surface"(TW-17) warning
sign/s must be displayed to warn traffic of the potential hazards.
e) When steel plates are used, a ramp with hotmix must be formed and filleted to ensure safe pedestrian
and vehicular access. The ramps must be adequately secured to the surface and maintained for the
duration of the work.

8.7.8 and 8.8 deal refer to cleaning up

[Latte]

Try the "Contact Us" page on the auckland council website. They are obligated to log the call so you can chase up whats happening to it etc if you go through the contact centre.

[Mom]

http://www.mag-nz.org/campaigns/report-a-road

It works.

[maggot]

Cheers for that everyone, I've called the council, redirected a few times and was told to leave a message for the road surface engineer working in the area, so hopefully he'll get back to me and we can get to the bottom of it all.

Thanks again :)

[BoristheBiter]

And now back to the real world.
1) find wall
2) tell it your problem

[Bounce001]

When you finally get to speak to someone make sure you get a log number. This way you can follow it up if nothing has been done. If you don't have this number they won't follow up the original complaint.

[Swoop]

This approach appears to be fairly standard in D'supercityland.
Slap down chip. Wait 12 hrs, spray white lines over unswept chip. Remove signs warning road users of loose chip. Fuck off for a beer and let cars grasdually work all loose chip into stormwater system.

[BoristheBiter]

This approach appears to be fairly standard in D'supercityland.
Slap down chip. Wait 12 hrs, spray white lines over unswept chip. Remove signs warning road users of loose chip. Fuck off for a beer and let cars grasdually work all loose chip into stormwater system.

And that's in a time frame of a week.