Cycletreads Auckland - 0/10

[flippi]

I took my bike in on Tuesday for a basic tuneup. (My attempt to diy changing "jets" did nothing.) When I dropped the bike off they did not seem keen at all to help and I suspected more to come. The whole week none of my emails or calls were returned and today Saturday I called the top floor (clothing sales). Got call back that bike is not good and I can pick up if I want, guy on the phone not sure what they done. Got there, they apparently changed jets on the carb. Pretty cheap $35 bucks ...and I get the carb cover back, wonder why did such a half job, not assembling the carb. Took it down the reoad and 100% no Improvement. At $35 its the cheapest way to find out these guys are complete frauds. Should have listened to the first guy that told me don't go there! Now its a few photos and off to the media buddies and tick of another sting for Target successfully completed. My score 0/10 to Cycletreads.

[flippi]

...thats where I caught him lying. Its not like changing plugs. See to change jets on a Mikuni BTM 36 you first need to take the carb off. That means these marked screws should not sill have lock-tite on them hahaha! Then you have to actually open the carb...and break these seals. All still there where I put hem. Oh yes and the actual "jets" well guess what, they have numbers on them! You stupid stupid wannabe!

[bsasuper]

I can smell BS, sniff sniff, yep thats bullshit alright:violin:

[Virago]

As I recall, you've been agonising over a butchered carb for a while now. I'm guessing even the professionals can't make a silk purse out of a sow's ear...?

It sounds to me like a combination of bad communication and unreasonable expectations. At $35 you certainly haven't been charged for a change of jets.

Perhaps you should take it up with them directly, rather than raging about contacting the media...?

[The Everlasting]

I have always found them to be very good when I've taken my bikes there.

I'm surprised to hear you had bad service.

[Katman]

You sound like the sort of customer they'd be happy to see the arse end of.

[mattian]

agreed.....

first of all, if you know more about it than they do why don't you do it yourself?
secondly.... why dont you take it to the people you usually deal with? did they tell you to fuck off?
You take it somewhere you've never been before even after somebody tells you not to take it to them.
It just doesnt add up mate.

[flippi]

I phoned and asked a simple question, no bullshit. I have a bike and the carb need to be tuned or checked out, yes I had a look but had no luck. I said I can bring it in on Tuesday and they said they will try to get it done before the weekend as I asked. No threats no lies no cover ups not hidden facts. A simple, request go and check what I wrote on the worksheet, "No power at top end bogs down"

You can stand up for your lying Kiwi mates as much as you like. I'm not going back there, I had bad service, I have the email and phone calls to prove it. I was nice. Please can you return my call. Please tell me if my bike will be finished, or how far you are. The owner (or looked like him) gave the plastic bag with the carb parts to me in my hand. He knows who I am, go ask him if I was nice to him. Then come back to me and tell me about Kiwi honesty MATE!

[tri boy]

Waaaaaaaahhhhhhhhh.
Do it yourself you creeping lil shit.
Self diagnosing a fault, and then crying on line shows you as the muppet you are.
Cycletreads is one of the many honest stores around this fair land i regularly deal with.
Crawl back under the rock you have come from.

[flippi]

FYI, I know why this place is so full of DIY now, there are just no other option.

Pretty sure you dont want to hear about my Bunnings Kracher waterblaste I bought a few months ago... I've heard better excuses form kids man, its sickening. Can you guys not just own up to it and be honest for once! I have you by the nuts, say "yes your right I admit its wrong to lie and steal money from someone who want to pay for service."

If anyone at Cycletreads came to me and said "hey this thing is fukt dont waist our time leave now!" I would have turned away and said at least these guys are hones (and I can trust them!)

[flippi]

Waaaaaaaahhhhhhhhh. <---no good comment to follow
Do it yourself you creeping lil shit. <- yeah yea, we all know that
Self diagnosing a fault, and then crying on line shows you as the muppet you are. < ---why not, its my party I cry if want to!

Cycletreads is one of the many honest stores around this fair land i regularly deal with. < -- yeah right , I just proved that didn't I, "HONEST" big letters!
Crawl back under the rock you have come from. < ---if all else fail yell abuse

As you can see the above post proves my point. Lets focus on the "workshop individual who lied" seeing I spent a few hundy at the top too, and got good service.

[R6_kid]

Not CT specific but after getting spectacular customer service from Australian shops I have been left disillusioned by a number of motorcycle shops in NZ, especially in cases where I'm 'giving them money for nothing'... i.e easy profit for them for not much work.

There is a good reason I do a lot of work myself and have prefered mechanics which I go back to on account of them doing good honest work for me in the past.

The proof is in the pudding. Three things ordered via Australian/American shops via email - fast replies to questions, usually within three hours, deposit paid and order confirmed quickly, all questions answered in full at the time and not left hanging, callbacks/emails to notify that parts are ready to pickup.

My dealings with NZ companies via email have often ended in needing to go and speak to them face to face to get an answer, or having simple instructions not followed. Thats from both 'reputable' bike shops and wholesalers alike.

That said, I've always had quick and informative replies from technical specialists like Robert Taylor, Ray Clee and the like, and when you consider how much time they spend on the tools thats something to behold compared with someone running around in a warehouse/shop floor.

[Taz]

Waaaaaaaahhhhhhhhh.
Do it yourself you creeping lil shit.
Self diagnosing a fault, and then crying on line shows you as the muppet you are.
Cycletreads is one of the many honest stores around this fair land i regularly deal with.
Crawl back under the rock you have come from.

Geez Brent! Where'd that come from? Are you pissed?

[Kickaha]

Are you pissed?

Isn't he always?

[flippi]

agreed.....

first of all, if you know more about it than they do why don't you do it yourself?
secondly.... why dont you take it to the people you usually deal with? did they tell you to fuck off?
You take it somewhere you've never been before even after somebody tells you not to take it to them.
It just doesnt add up mate.

1. No, I dont know more thats why I try for help. easy one
2. first time bike owner, no previous mechanics, first time ever dealing with bike shops.
3. I meet people with bad experiences (all the time) many are once off. I'd thought I give this one a try as its easy to get and looks like its not that bad. Been there before and had good service upstairs.
4. You, right! Good service upstairs, bad downstairs, does NOT add up!

[R6_kid]

Waaaaaaaahhhhhhhhh. <---no good comment to follow
Do it yourself you creeping lil shit. <- yeah yea, we all know that
Self diagnosing a fault, and then crying on line shows you as the muppet you are. < ---why not, its my party I cry if want to!

Cycletreads is one of the many honest stores around this fair land i regularly deal with. < -- yeah right , I just proved that didn't I, "HONEST" big letters!
Crawl back under the rock you have come from. < ---if all else fail yell abuse

As you can see the above post proves my point. Lets focus on the "workshop individual who lied" seeing I spent a few hundy at the top too, and got good service.

Start your own shop and do it right then. See how many people complain. I bet there will be more than a few. $35 represents about 25-30mins labour at average charge rates, which probably means they had a look over it, found out they couldn't help you and put it back together.

There are numerous reports of the workshop being very helpful and informative on other occasions, so you haven't proved anything. If you do have photos/vids/emails the post them and back up your story. If you weren't happy with the service then you should have gone back and complained and asked for a refund - pretty simple and well within your rights as a customer.

[flippi]

Thanks for the post, good to see at least someone posting "good" feedback.

I need to do research on importing as I'v heard a few people mentioning its not that hard to get stuff from overseas with good service too. I see the guys put some mean mods on their bikes, so my idea with it is to upgrade parts as it breaks/fails.

The quad ride is cancelled for tomorrow so there is no rush to get the bike going. Took the air filter off and saw some improvement I think once I put the air box back I may just get somewhere.

Tomorrow I need to sneak into Cycletreads and go buy some spares upstairs, hope I done get stabbed on the way down. LOL

[flippi]

Hey I agree, I'm doing the 20km trip back there and will speak to them face to face. As I said before I dont mind the $35, but tell me (In my face) We looked at it, its a waste of time or whatever you feel, but dont LIE and say YES we did change jets on it. Thats my RANT, and only that. I forgive them for not getting back to me after email email and phone calls etc, I now its hectic time.

Even if they charge me $35 and say we did not have time, I'd go with that. I got the number of a guy close by me from "the one" who helped me. I'm going to try him (some time in future)...need to give the carb another try seeing as I'm all charged up!

I am relaxed, not angry, just disappointed. Thanks for your feedback and some support for Cycletreads.

[Teflon]

I'm still waiting on a price for a APE cam chain tensioner that i asked for. It's only been around 6 months. This is one of the reasons why I buy from the states, less fucking around.

I would find a haynes manual and buy a carb kit over the net. Set everything back to stock and work your way from there.

http://www.siriusconinc.com

http://shop.ebay.com/?_from=R40&_trksid=p5197.m570.l1313&_nkw=Yamaha+Warrior+350+carb+kit&_sacat=See-All-Categories

http://www.amazon.com/Haynes-Banshee-Yfm350X-Warrior-Workshop/dp/1563923149
<cite></cite>

[tri boy]

Geez Brent! Where'd that come from? Are you pissed?

Nah I wasn't.
Just sick of whining twits coming on this site and moaning about the industry that keeps them rolling.
So, he didn't get his ride sorted first time in the w/shop. Tough. There still isn't a magic wand that sorts all faults instantly.
As someone pointed out, the mechanic probably looked quickly at it. Summed up that it had multi faults caused by various tards doing "mechanics" with a bob the builder tool kit, and realised it would take hours to sort out, costing way more than the owner wanted to spend.
Did he wait till he talked to the w/shop manager, or mechanic?
No.
He got on here and started wailing about lying cheating workshops.
FFS these turkey's are the bottom dwellers of m/cycling, and should go back to their favoured sport of bog crawling.
Fuck em.

Oh, have a nice day:sunny:

[zeocen]

I gotta agree with some shops being less than adequate in both the "Customer" and "Service" departments - but if this dude didn't even try to talk to the manager or the guy who "serviced" his bike and cried media, (good luck with Target, less reputation than a snail winning a speedway) then he rightly gets the insults thrown at him.

[Cycletreads]

Hey I agree, I'm doing the 20km trip back there and will speak to them face to face. As I said before I dont mind the $35, but tell me (In my face) We looked at it, its a waste of time or whatever you feel, but dont LIE and say YES we did change jets on it. Thats my RANT, and only that. I forgive them for not getting back to me after email email and phone calls etc, I now its hectic time.

Even if they charge me $35 and say we did not have time, I'd go with that. I got the number of a guy close by me from "the one" who helped me. I'm going to try him (some time in future)...need to give the carb another try seeing as I'm all charged up!

I am relaxed, not angry, just disappointed. Thanks for your feedback and some support for Cycletreads.


Hi Flippi,

My name is Craig, I am the Manager and "the one" who tried my best to help you (as we do every other motorcyclist we serve in this great industry). We did have a problem with your Yamaha Warrior and are sorry it took a while to get back to you as the tech who spent the best part of an hour on your bike had left on his holiday to go racing on Friday, so I only had second hand info saying that he had changed a jet (this is possible without removeing the carb). If you do not agree then i am sorry, but please take it up with me next time rather than through this media? We also improved the fit on the modified aftermarket pod filter(no airbox) and attempted to get the header pipe/exhaust you had replaced to fit and seal correctly without any luck. Both these will have a large impact on whether it runs well and need to be sorted before any tuning. I advised you that it needs much more work and that it will be time consuming. You didn't seem upset as I did you a deal on the labour and said that you were not too worried as you only paid $1000 and you were more upset about the other shop that charged you $100 to change the spark plug! I guess they have a thread on here too as I am sensing a pattern.....
I am also surprised to see you forgot to mention the fact this atv had previoulsy had a supercharger attached from a Nissan Patrol? Maybe you mean a turbo? Anyway this is probably another reason for the blue smoke, exhaust leaks and suspect running of the engine. I advised it would be best to check compression, strip down the engine to check the piston/rings and valves, and I even suggested a mate of mine who is more local to you that might be able to help, or have time to strip it down.
Please do not call him as I am afraid you will not believe him either.

A big thanks to all our supporters and find it funny that you also thanked others for supporting us.

We are all motorcyclists and want to help other motorcyclists and do a huge service to this awesome industry. Occasionally we make mistakes, but we do not lie, overcharge or make up jobs to charge for. Our $70/hour labour rate is far below average.

Yours Sincerely
Craig Stephens
Cycletreads manager for upstairs and downstairs and still on my laptop after 1am working as we are so busy at the moment!


Ps thanks for the free advertising and when you do get it running sweet, come back and see us for a hell deal on some rubber to tame all that power!

[gammaguy]

having owned my own workshop for years,then spent many others running a maintenance facility on a rental fleet,then a franchise workshop for a japanese brand,i cant help but agree with cycletreads

most customers are fine,with realistic expectations and are happy to pay a fair price for a fair job.

Of course there are exceptions,we get a few mechanics who dont give a damn,and a few customers who expect a full engine rebuild and tune up for $100,and a free pair of gloves,because they "bought the bike cheap"and dont want to spend much on it.

Over the years I have seen and heard it all,and i also know how difficult it can be to bridge the gap between the clients expectations and what is able to be delivered,often with a bike that has been worked on by "mates"with a toolkit consisting of a shifting spanner and a claw hammer.

good on you Cycletreads for fronting on here and explaining your side of the story!

[BoristheBiter]

All you have to look at is the fact the OP brought something from Bunnings and expected it to be top end, thats like going to a prostitute and expecting a relationship.

[Bender]

Craig, I've recently had experience at Cycletreads and the guy at the counter was bloody good. When you couldn't supply what I wanted, he discussed and recommended an alternative and had it sorted in less time than he originally "quoted."

My brother, two weeks ago, had tyres fitted there. When you didn't have what he wanted, you guys fitted him with a tyre to get the bike on the road (it's his daily commuter) got the right tyre into stock and replaced the "runner" tyre.

So you guys get a good vote from us and I put this up here to also balance the comments from someone who claims to have had bad service.

[Phreak]

As soon as I started reading this thread, my head was going "what the f**k???"

I've dealt with Cycletreads a HEAP of times in the last year since I bought my bike, and they've always been MORE THAN HELPFUL! I would vouch for the guys in the workshop any day, as well as the team upstairs.

To Craig, I reckon your guys deserve a bloody good pat on the back and I hope you all have a great Xmas and New Year. Cheers!

[Spazman727]

Cycletreads is probably one of the best bike shops in Auckland, great service upstairs and downstairs. They got my bike serviced in less time and way cheaper than I expected. When I went in to get some new gloves shortly after a massive sale (which I didn't know about beforehand) and the glove I liked didn't have its companion, they ordered more in for me and gave me a decent discount on the RRP. I was disappointed that I could not find a helmet there that fit my unusually small head ( I don't think they stock HJC, who make a helmet that fits me well) but the guy I dealt with was extremely helpful with sizing and finding possible options.
Like others have said, take your issues up with the store first before you bad mouth them and take the problem to the media. We all know the media are scaremongering cunts who will do anything for a story to grease their wallets, and defaming honest and reliable people who offer important services is one of their favourite tactics. They know that everyone wants a bargain and likes to hear of other peoples failures.
Don't listen to this fool Cycletreads, most people who have dealt with you have had good experiences and know that this loser is full of shit and wants the world for the price of a bottle cap. Keep up the good work.

[Katman]

<img src="http://4.bp.blogspot.com/_87WOOSRo018/SX9Qe9YnEHI/AAAAAAAABBQ/Yy0IJNZiR4g/s320/egg+on+your+face.gif"/>

[flippi]

Took it to other dealers and got carb kit from the US. ($40 all up) They fitted it for me and running sweet as. Very happy now.

[Hellzie]

:bleh::bleh::bleh::bleh::bleh:

[avgas]

We did have a problem with your Yamaha Warrior and are sorry it took a while to get back to you as the tech who spent the best part of an hour on your bike had left on his holiday to go racing on Friday, so I only had second hand info saying that he had changed a jet (this is possible without removeing the carb).
Hey Craig.
Don't take this personally as I am not point at the negatives on this, but if you were to get a positive out of this. How about some form of Job sheet the tech's fill out as they are doing the repair.
Something as simple as a job sheet can remove a large amount of confusion from situations like this. It also would track parts a bit better.
I have only heard good things from Cycletreads, and will be out to see you guys for the next set of rubber.
But in the service industry, a simple piece of paper detailing what the tech does is worth $$$ so you can charge the time it takes for them to fill it out.
Happy to explain more in private. I take you as a person that looks forward to improving things.
Cheers
Stew

[Crasherfromwayback]

Took it to other dealers and got carb kit from the US. ($40 all up) They fitted it for me and running sweet as. Very happy now.

Bullshit!!!

[Grubber]

Took it to other dealers and got carb kit from the US. ($40 all up) They fitted it for me and running sweet as. Very happy now.

What ever! Load of old bollocks to me. Doubt your ever going to be happy for too long.:nono:
I've been dealing with cycletreads for some 10 years or more and can't speak highly enough of them. Always full of good info when i purchase rubber for my bike and or accesories. Good bunch a fellas and fellesses.:niceone:

[Madness]

Question for Flippi: Where is Souf Afrika are you from mate?

[superman]

Always got what I needed from cycle treads :bleh:

Only problem I have is that I always get served by dudes my age who have no idea about the products in the store. Thank god I research before I go in there, but when I asked about standard toe sliders for my boots the guy had no idea what I was talking about. Guess he's learning and knows now, minimum wage can only get you a certain standard of workers :msn-wink:

[racefactory]

I can understand how the place isn't perfect but I have had some work done there before and was very happy. Braided brake lines and fork seal changes for pretty cheap.

[flippi]

See its till up there! To be honest whatever they charged me should have been $35 labour for about 1/2hr "looking into it". If they said "We looked at it and its not worth our time take it away..." I would have been happy. By the way I still buy stuff from CycleTreads upstairs. Every now and they someone makes a uneducated mistake. (Including myself) Buying bike "shampoo" instead of the trusted Motomuck. But I was in a hurry and were told its "the same". I believe if you stupid you must PAY!!! Eventually gave the $90 of car shampoo to someone who could use it.

My $40 carb kit came from US within the week. Ebay traders in US rocks, all I bought from so far. (Touch wood) Guy from Watercraftworld installed it and costed 300+ all up. I still have original carb kit I ordered from Yamaha $80+ for anyone who wants it. Its free for anyone who can change a jet (any jet) in a warrior under 30 mins ...LOL!
If you think I am a fool or "know" I am a fool then stop commenting. Only fool comments on a fools post. I was a fool for paying, a fool for not challenging the dude on the spot. Now go away in peace. "We got your money FOOL!"

[Madness]

You still haven't answered my question...

:corn:

[KiWiP]

Every now and they someone makes a uneducated mistake. (Including myself)

True :doh:


My $40 carb kit ..... ...Guy from Watercraftworld installed it and costed 300+ all up.

so when you said


Took it to other dealers and got carb kit from the US. ($40 all up) They fitted it for me and running sweet as. Very happy now.

That was bollocks because it cost(ed) you $300!

Reread your own thread. No one is on your side and no one believes you...

[TrentNz]

maybe next time you shouldn't buy a piece of shit bike, and blame the mechanics for your own fault :facepalm:

[Zedder]

Take this any way you want Flippi: I've dealt with Cycletreads for a while and had both good and bad service. However, they have always sorted things out in the end.

In future it might pay to ask KBers about the best way of handling things if you've reached a stalemate before you go bagging people online.

Also, points to Craig for fronting up here although he shouldn't have had to.

[durp]

My experience has been the same as everyone else on here. Cycletreads were great to me. Bought 2 new tires from them, and they ran a few things cheaper for me without even asking for it. Did a great job, and they were quick. I'll continue to use them for the things I dont have the means to do myself.

$35 for having it in there for a week (or however the hell long it was in there), is a deal. You were fortunate to have walked away with it. They already said they werent too keen to work with it, but still gave it a shot. Honestly, you dont have any reason to bitch other then for how long it took to hear back from them. Even then, you're still off for your assessment of them.

[baffa]

Just like to add I've had nothing but great experiences with CT as well.
Do the forums a favour and ban the OP.

[mossy1200]

Im sure it was cycleworks that sold me some gear on trade me a while back.Great prices and service.At 70per hour maybe they should get a 18wheeler truck and have mobile service centre.Wouldnt mind saving some coin in Wellington.Never heard of less than 1hr min charge either.Perhaps you were more upset at the fact that the bike had so many other faults that the service of your carb was most likely never going to fix the real issue and Cycleworks would have been worried about this and expressed this prior to starting.What you have now is a professional accessment of the faults that need fixing for only $35.00


BARGIN

[jaffaonajappa]

yup. guy cries at paying $35?
Holy shit.