Vodafone Egyptian call centre [Archive]

terbang

31st January 2011, 09:09

Vodafone New Zealand's Egyptian call centre has been caught up in the anti-Government riots in Cairo.

There have been delays on its New Zealand help lines because of the blackout imposed by the Mubarak regime, and the simple fact call centre staff have had trouble getting to work.

GM of corporate affairs Tom Chignell says they are bridging the gap with call centre staff in New Zealand.

He is apologising for any delays customers experience and says the company is working to get things back to normal.

Vodafone has four call centres, three of which are in New Zealand.

It has outsourced some of its help calls to a call centre run by Vodafone Egypt since 2007.

Now maybe companies like Vodafone NZ will learn to employ Kiwis.

rainman

31st January 2011, 10:21

Now maybe companies like Vodafone NZ will learn to employ Kiwis.

Why, because we're apathetic and unlikely to revolt?

Mully

31st January 2011, 10:29

Now maybe companies like Vodafone NZ will learn to employ Kiwis.

Three of the four are in NZ.

Which is unusual considering what some people will work for.

Swoop

31st January 2011, 13:31

Having a call centre in Egypt could be a bad plan if Mubarak is overthrown.
War clouds will be gathering.

boomer

31st January 2011, 14:33

Now maybe companies like Vodafone NZ will learn to employ Kiwis.

They can pay peanuts for idiots over there, why would they pay over minimum wage here, for monkeys..??!

Dude, simple economics...

terbang

31st January 2011, 17:49

Why, because we're apathetic and unlikely to revolt?

As long as we have unemployment here and taxpayers are having to pay the dole, why give this work to a bunch of gyppos? It could be done by Kiwis.

terbang

31st January 2011, 17:58

Having a call centre in Egypt could be a bad plan if Mubarak is overthrown.
War clouds will be gathering.

They already have fighters and gunships patrolling around the airport, land and cellphones are failing. I just got the last of our crews out of Cairo yesterday. Its not good at all.

Mubarak is the arabic word for blessed, guess he's starting to run out of those. :corn:

Mully

31st January 2011, 18:24

As long as we have unemployment here and taxpayers are having to pay the dole, why give this work to a bunch of gyppos? It could be done by Kiwis.

It could be done by Kiwis - who have to be paid at least minimum wage (isn't that like $12.50/hour now).

Or it could be done by Egyptians (does anyone else keep getting the "walk like an Egyptian" song in their head) for less.

HenryDorsetCase

31st January 2011, 18:26

Why, because we're apathetic and unlikely to revolt?

witty, and true. The peasants are revolting: Yes, but one needs serfs to toil in one's fields.

HenryDorsetCase

31st January 2011, 18:28

It could be done by Kiwis - who have to be paid at least minimum wage (isn't that like $12.50/hour now).

Or it could be done by Egyptians (does anyone else keep getting the "walk like an Egyptian" song in their head) for less.

I've been watching the riots SPECIFICALLY so that i could see if they did, in fact, walk like Egyptians.

Turns out, not so much. Lot of running about and tear gas and smacking people with batons though. :2thumbsup:

onearmedbandit

31st January 2011, 18:41

Now maybe companies like Vodafone NZ will learn to employ Kiwis.

By your own source out of 4 centres 3 of them are in NZ. Seems they do employ Kiwi's. What's your point?

terbang

31st January 2011, 19:26

By your own source out of 4 centres 3 of them are in NZ. Seems they do employ Kiwi's. What's your point?

Yes they do employ some kiwis, but it looks like could certainly employ more rather than have the rest of us employ them to do nothing. Get the point now?

onearmedbandit

31st January 2011, 19:33

Maybe their business model doesn't support the level of staff (ie costs) 4 centres would require here, but they could support another offshore, therefore providing more jobs and (arguably) better service?

terbang

31st January 2011, 19:36

Or just pampering to the shareholders bottom line at the expense of some kiwi jobs.

Mully

31st January 2011, 19:59

I've been watching the riots SPECIFICALLY so that i could see if they did, in fact, walk like Egyptians.

Turns out, not so much. Lot of running about and tear gas and smacking people with batons though.

Well, what a ripoff then.

I can't believe the Bangles lied to me.

Filthy jezabels.

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SpikedPunch

31st January 2011, 22:25

Vodafone isn't a New Zealand company, why should they be obliged to employ New Zealanders?

Berries

31st January 2011, 23:02

Vodafone is actually Egyptian for telephone. The riots are because 3 of the 4 call centres are in some third world backwater called New Zealand.

Pixie

1st February 2011, 08:33

Why, because we're apathetic and unlikely to revolt?
Heh heh, so true :niceone:

Pixie

1st February 2011, 08:37

Has anyone notice that what we have observed on TV is so very like The Clash's "Rock the Casbah" played out in real life?

......The king called up his jet fighters
He said you better earn your pay
Drop your bombs between the minarets
Down the Casbah way

As soon as the shareef was
Chauffeured outta there
The jet pilots tuned to
The cockpit radio blare

As soon as the shareef was
Outta their hair
The jet pilots wailed.......

Usarka

1st February 2011, 09:11

I've been watching the riots SPECIFICALLY so that i could see if they did, in fact, walk like Egyptians.

Walking like this??

terbang

1st February 2011, 13:17

Vodafone isn't a New Zealand company, why should they be obliged to employ New Zealanders?

It doesn't get much more New Zealand than "Vodafone NEW ZEALAND". They, VFNZ trade here under that name, sell their product exclusively to NZers so in many ways they should employ NZers.

What is wrong with the concept of companies that are trading in NZ, making a profit in NZ (and this one aint cheap), employing those that live in NZ?

Looking down the barrel of 17% GST and warnings about the country going broke, and if your apathy (head in the sand) is indicative of a majority, then we are to continue heading down a slippery slope. Even a motorcycle will be priced beyond the reach of the average Kiwi.

However 17% GST will be a big help to pay our social welfare bill.

Usarka

1st February 2011, 13:19

Vodafone is a global corporation and for one I wouldn't expect them to give two shits out of a curry plant catepillars arse about NZ. If you want to support NZ, buy NZ products (if there is a choice, and in this case there is).....

HenryDorsetCase

1st February 2011, 13:47

Walking like this??

more like this

a5N7RNQUKts

HenryDorsetCase

1st February 2011, 13:48

slofox

1st February 2011, 14:06

Smifffy

1st February 2011, 14:28

"He is apologising for any delays customers experience "

So what else is new? One of the major beefs I have with Vodafone is that whenever there is a problem, they are impossible to get hold of. Delays? Hell, even without trouble in Egypt I have spent gazillions of minutes waiting for someone to answer a call...

The thing is, as with most other 'service providers' in this country, what are you going to do?

You're going to complain, you're going to tell your friends, who will all nod their heads and sympathise, but come the end of the month, you will suck it up and pay the bill, because there is no other viable choice.

slofox

1st February 2011, 14:49

The thing is, as with most other 'service providers' in this country, what are you going to do?

You're going to complain, you're going to tell your friends, who will all nod their heads and sympathise, but come the end of the month, you will suck it up and pay the bill, because there is no other viable choice.

In fact I didn't even choose vodafone for internet purposes. The company I originally signed up with was gobbled up by another company which was in turn gobbled up by vodafone (wave - ihug - vodafone)

I should add that I did choose Vodafone for mobile service over the then only other option, Telecon. (No that's not a typo...)

SPman

1st February 2011, 15:18

Even a motorcycle will be priced beyond the reach of the average Kiwi. Looking at new prices - I thought they already were........

Dave Lobster

1st February 2011, 15:31

The bright side of speaking to a CSR in Egypt, over one in South Auckland.. At least you're likely to be able to deciper what they're saying.

p.dath

2nd February 2011, 10:24

Now maybe companies like Vodafone NZ will learn to employ Kiwis.

They'll employee Kiwi's as soon as their customers tell them they are prepared to pay for for it.

Most people just want their phone service to work for as little as possible. So companies like Vodafone are responding and giving their customers exactly what they want.