Time is money

[Maha]

I sent an email to an Auckland company enquiring as to the stock availabillity of a particular item I wish to purchase.
The email was sent on Wednesday the 10th (last week)
I have still yet to hear back from them...:confused:
Was having a bit of a sift through TM on Friday, came across the item was looking to buy. They had other styles also from which to choose.
I enquired about a different style, but they didnt have a size that would fit..they answered my question within 30 minutes.
Back to my original thought of purchase.
''Do you have this in stock and in my size''?
Less than two hours later I had an answer..yes they do.
Out came the credit card and the item will be here within seven days.
When (and if) I finally hear back from the Auckland company, I will explain to them as to why I am no longer in need of thier assistance in this matter.

[Edbear]

Happens from time to time. I've had similar experiences and always strive to be prompt to respond to any enquiries I get. I'd be tempted to send them a follow-up email telling them why they missed out, a la Julia Roberts in Pretty Woman...:shifty:

[Mom]

I wonder if a new/junior member of staff is tasked with answering web mail enquiries and has not been doing so? Maybe the website has crashed? A quick call to the owner/manager to heads them up about what has happened is the best thing you can do in this situation I think. Gives the shop an opportunity to improve customer service relations and hopefully prevent this sort of thing from happening in future.

They might never get back to you, and will never know there was a problem otherwise. Very frustrating though I agree.

[TOTO]

During winter there is a need for some companies to have less staff (less wages)in order to stay in business. Downside of it is that sometimes you might get situations like yours due to overstretch of resources.

[DEATH_INC.]

I do all the e-mail inquiries at work, and it can be real easy to forget to reply. You look at the e-mail, then lodge and inquiry with the supplier (or go off to check on it) and then you get interrupted etc (I do a lot more than just answer e-mails) and you simply forget. Shit happens some times. :violin:
Or it could be I'm just shit. :confused:

[Katman]

<img src="http://media.giantbomb.com/uploads/7/72573/1388097-1382965_riveting_tale_chap_super_super.jpg"/>

[Maha]

:stupid:

Thank you for taking the time to read it though...chap::laugh:

[Maha]

During winter there is a need for some companies to have less staff (less wages)in order to stay in business. Downside of it is that sometimes you might get situations like yours due to overstretch of resources.


I do all the e-mail inquiries at work, and it can be real easy to forget to reply. You look at the e-mail, then lodge and inquiry with the supplier (or go off to check on it) and then you get interrupted etc (I do a lot more than just answer e-mails) and you simply forget. Shit happens some times. :violin:
Or it could be I'm just shit. :confused:

Strange that a TM ad gets answered buy a business/company (I did not buy of an individual) whilst an email does not?
Sooooo many business people/employees spend alot of time at a computer, KB is evidence of that.

[JATZ]

Out came the credit card and the item will be here within seven days.

I should bloody well hope so :shit:
I got a muffler from the Netherlands to Auckland in 3 days, via Germany,China and Singapore. :yes:
Although it'll probly take another week to get from Auck's to my place :facepalm:

[ynot slow]

Yep,sorted a minor hickup last Monday re bike,contacted said company Wednesday by phone 3 times befor it was sorted,was told by lady after 2nd call she sent 3 faxes to sort it,turned out none arrived,3rd call gave a guy the fax number and email address to send to me and company involved,he got through on both networks,just have to keep at some people.

[Brian d marge]

see my rant on business...it honestly just not good enough ...though a good point about the earthquake was raised..the communication ability is very bad

modern email system allow threads to be kept open until archived ie closed, even Google can do this


stephen

[Maha]

see my rant on business...it honestly just not good enough ...though a good point about the earthquake was raised..the communication ability is very bad

modern email system allow threads to be kept open until archived ie closed, even Google can do this


stephen

Im just interested to see how long it takes a reputable motorcycle industry business to reply to an email reguarding stock availabillity and the want to spend some money with them...thats all.

[imdying]

I do all the e-mail inquiries at work, and it can be real easy to forget to reply. You look at the e-mail, then lodge and inquiry with the supplier (or go off to check on it) and then you get interrupted etc (I do a lot more than just answer e-mails) and you simply forget. Shit happens some times. :violin:
Or it could be I'm just shit. :confused:Well, if it's your job and you're not doing it, then yes.

Basically every email client tracks what you reply to automatically, you have no excuse.

Either you're stupid, which doesn't seem to be the case, or lazy, which doesn't seem to be the case.

Just don't give a fuck about who you work for? Need some rudimentary IT training perhaps?

Gmail is quite good for threading, maybe get your IT bitch to have all of the email forwarded to a gmail account and look after it in there? If you're a salesman, you can then use an android phone to look after it anywhere... maybe only do part sales emails when you're sitting on the bog having a dump?

[DEATH_INC.]

Sooooo many business people/employees spend alot of time at a computer, KB is evidence of that.
What the hell are you talking about????? oh yeh thats right...... :confused:

[DEATH_INC.]

Well, if it's your job and you're not doing it, then yes.

Basically every email client tracks what you reply to automatically, you have no excuse.

Either you're stupid, which doesn't seem to be the case, or lazy, which doesn't seem to be the case.

Just don't give a fuck about who you work for? Need some rudimentary IT training perhaps?

Gmail is quite good for threading, maybe get your IT bitch to have all of the email forwarded to a gmail account and look after it in there? If you're a salesman, you can then use an android phone to look after it anywhere... maybe only do part sales emails when you're sitting on the bog having a dump?
It's just one of the many things I do during the day, some days are real busy so occasionally I'll never get back to doing e-mails that day, then by the next day senility has kicked in and I don't remember....
Though I do normally find them again within a couple of days. This isn't about me tho, I was just offering an example of what can happen, I've had it happen to me too, fairly recently with m/c dismantlers. e-mailed 3, got an answer from 1 about 3 days later......

[Brian d marge]

It's just one of the many things I do during the day, some days are real busy so occasionally I'll never get back to doing e-mails that day, then by the next day senility has kicked in and I don't remember....
Though I do normally find them again within a couple of days. This isn't about me tho, I was just offering an example of what can happen, I've had it happen to me too, fairly recently with m/c dismantlers. e-mailed 3, got an answer from 1 about 3 days later......

No thats actually a very good scenario , So they ( as per usual) I suspect the system is broken . It depends on how much priority you place on customer correspondence

If I were to say if you reply to my Email I will give you 1000 dollars , I am quite sure you would reply quickly , on the other hand if I said It will cost you 1000 as soon as you reply ,,,,,

I always sit down ( Now ) before I start physical work ,,and answer all the Email ( and KB ,,:laugh:) you will find the time I reply to KB similar , Morning ,(,Now),,,,,, and Evening ,,, after work , with a beer , I reply to those that arrived during the day

I have a smartphone and I have just bought a Tablet ( viagra) and these have freed my time up a lot ,

I wonder if this is common to most business in NZ??

Here the customer is King , and if you say something , it happens . period , so if you say three day it happens in three days or you don't say it

So most people if they are unsure will give an Over estimate , 6 days and say ring on the 4th for example

learnt so much since I have been here and have so much to learn

Stephen

[Toaster]

I should bloody well hope so :shit:
I got a muffler from the Netherlands to Auckland in 3 days, via Germany,China and Singapore. :yes:
Although it'll probly take another week to get from Auck's to my place :facepalm:

Funny you should say that. I have imported all manner of motorcycle bits over the years to NZ and they are usually in country within a couple days despite the fact they travelled right around the world and across continents and yet take nearly another WEEK to reach me here in rural North Auckland from South Auckland.

The damn horse and cart just ain't that fast in these them parts.....

[White trash]

IT nerds have been telling NZ businesses (especially retail based businesses) for the past 5 years that we're woeful at maximising out web based potential. Businesses seem to think that if they have a www, then they're good to go. It just isn't true unfortunately. Alot of business (once again, retail based ones) view web based enquiry as the least important to deal with. Despite the ammount of absolute shit and time wasting enquiry we get daily, we endeavour to at the very least RESPOND asap. It's actually very easy to weed out the time wasters from the genuine buyers, simply ask for a phone number in your response along with the answers to their questions. Buyers come right back with a phone number to discuss further.

[Maha]

IT nerds have been telling NZ businesses (especially retail based businesses) for the past 5 years that we're woeful at maximising out web based potential. Businesses seem to think that if they have a www, then they're good to go. It just isn't true unfortunately. Alot of business (once again, retail based ones) view web based enquiry as the least important to deal with. Despite the ammount of absolute shit and time wasting enquiry we get daily, we endeavour to at the very least RESPOND asap. It's actually very easy to weed out the time wasters from the genuine buyers, simply ask for a phone number in your response along with the answers to their questions. Buyers come right back with a phone number to discuss further.

I personally dont have a problem or give a shit if the business in question here replies or not, they have lost out (this time) on a sale of $250.....another business got the money. I will still shop at the other place when needs must.
My email would not have gone straight to spam or junk because I am on thier mailing list.
$250 may not be alot to be concerned about on the grand scheme of things but, is my online enquirey I the only one to have been overlooked?... probably not.

[DEATH_INC.]

I always sit down ( Now ) before I start physical work ,,and answer all the Email
Yes me too, first thing is organise invoices etc and e-mails and stuff, UNLESS there are customers waiting.....

[DEATH_INC.]

My email would not have gone straight to spam or junk because I am on thier mailing list.
So they know who you are then.....that explains it :dodge:

[Maha]

So they know who you are then.....that explains it :dodge:

...does explain the ''Sorry we're closed'' response when I walk in the door...:confused:

[Robert Taylor]

I sent an email to an Auckland company enquiring as to the stock availabillity of a particular item I wish to purchase.
The email was sent on Wednesday the 10th (last week)
I have still yet to hear back from them...:confused:
Was having a bit of a sift through TM on Friday, came across the item was looking to buy. They had other styles also from which to choose.
I enquired about a different style, but they didnt have a size that would fit..they answered my question within 30 minutes.
Back to my original thought of purchase.
''Do you have this in stock and in my size''?
Less than two hours later I had an answer..yes they do.
Out came the credit card and the item will be here within seven days.
When (and if) I finally hear back from the Auckland company, I will explain to them as to why I am no longer in need of thier assistance in this matter.

Clearly there are companies out there that need a bomb under them and a lot of that is down to employees that clockwatch and are only there to collect their weekly pay cheque, also management issues.
My situation in running a small business is likely typical of many in NZ. I.e we cannot have staff running around left right and centre to answer enquires practically instantly, especially as many of our enquiries require a technical focus . I need to be ''on the tools'' for a good part of the day and its me that answers most if not all of the enquiries. Some or even a lot of the answers require a reasonable amount of research and can be quite complex. So at least 5 nights a week Im spending 2-3 hours answering such enquiries, and also justifying the advantages of buying off the NZ local rather than offshore!
Right now we have just answered some queries that came in as early as last Wednesday but there are still a few more besides! We have an automated reply but such are always a little worriesome and less than ideal. You ring telecom and other big companies.......... ''Your call is important to us and you have been placed in queue, please spend the next half hour of unproductive time listening to our poxy elevator music''
Lack of immediate response is not always due to lack of interest or being slack. I personally hate losing sales to overseas companies, especially if I havent even been able to be given the chance to quote something close ( if possible ) and also point out our advantages / points of difference. Every sale offshore threatens the job security of ordinary everyday Kiwis. Thats something we should all be very concerned about.

[hellokitty]

I am the one at my work answering all the emails as well as being in the surgey all day. I still manage to do it - I want my boss to earn money so he can keep paying me! I don't understand how hard it can be to do that?
Shit, I went to a Mag and Turbo shop, pointed out the mags I wanted with the tyres they recommended and asked them to put them on my car. They said they would order them in for me, will be here tomorrow. Never heard from them again. They had my cell phone, work phone and email. They could afford to lose that business? I doubt it.... just too damn lazy I think...

[Edbear]

My business is only small at present but it is growing and I've been in business long enough to know the vital importance of service above all else. I have an iPhone so I get emails anywhere, anytime and always try to answer immediately.

I sold two batteries today, the customer had emailed me twice to ask questions which I answered immediately. He asked if he could pay by credit card over the phone. While waiting for his call, I packaged up the batteries ready to post. When he rang, I told him they were ready to go. After taking his card details, he said he was amazed at the fast service and quick response to his enquiry! He should have the batteries by Thursday and he assured me he was going to promote them and my service among those he was associating with. His association could mean dozens of sales in the very near future.

I look to the long term and from experience, going for the quick buck, and ignoring people is definitely the wrong way to go. One never knows who one is dealing with and who they may know or be associated with, leading to a network of valuable contacts. Even the lowliest appearing customer may be a valuable contact for future business!

Treat everyone as important and be quick to either respond, or if you do mess up and forget, be quick to apologise and make it right. Taking a loss to make it right can be thought of as advertising and PR and I've never regretted doing so even though I have copped some criticism for it.

[Brian d marge]

Clearly there are companies out there that need a bomb under them and a lot of that is down to employees that clockwatch and are only there to collect their weekly pay cheque, also management issues.
My situation in running a small business is likely typical of many in NZ. I.e we cannot have staff running around left right and centre to answer enquires practically instantly, especially as many of our enquiries require a technical focus . I need to be ''on the tools'' for a good part of the day and its me that answers most if not all of the enquiries. Some or even a lot of the answers require a reasonable amount of research and can be quite complex. So at least 5 nights a week Im spending 2-3 hours answering such enquiries, and also justifying the advantages of buying off the NZ local rather than offshore!
Right now we have just answered some queries that came in as early as last Wednesday but there are still a few more besides! We have an automated reply but such are always a little worriesome and less than ideal. You ring telecom and other big companies.......... ''Your call is important to us and you have been placed in queue, please spend the next half hour of unproductive time listening to our poxy elevator music''
Lack of immediate response is not always due to lack of interest or being slack. I personally hate losing sales to overseas companies, especially if I havent even been able to be given the chance to quote something close ( if possible ) and also point out our advantages / points of difference. Every sale offshore threatens the job security of ordinary everyday Kiwis. Thats something we should all be very concerned about.


do you need to answer all your call can't your staff, is the communication channels between you and your staff OK. what I mean by that can you trust your staff to provide good technical service? if not are they trained or are you micro managing?
are your hours set up to answer email, I do a lot of my work at night and cruise through the day ....( this is just my personal choice,,,,,,) I fluff around during the day but in an hours time I will (its seven at night now) go and start doing the hands on tools
There are reason other than interruptions ..its Friggen hot during the day here,,,, and cooler at night

just a few tought s I know telephones and now emails can really subtract from productive time ....but they bring in the money are the better they're handled the more money they bring
IMHO


Stephen

[Brian d marge]

My business is only small at present but it is growing and I've been in business long enough to know the vital importance of service above all else. I have an iPhone so I get emails anywhere, anytime and always try to answer immediately.

I sold two batteries today, the customer had emailed me twice to ask questions which I answered immediately. He asked if he could pay by credit card over the phone. While waiting for his call, I packaged up the batteries ready to post. When he rang, I told him they were ready to go. After taking his card details, he said he was amazed at the fast service and quick response to his enquiry! He should have the batteries by Thursday and he assured me he was going to promote them and my service among those he was associating with. His association could mean dozens of sales in the very near future.

I look to the long term and from experience, going for the quick buck, and ignoring people is definitely the wrong way to go. One never knows who one is dealing with and who they may know or be associated with, leading to a network of valuable contacts. Even the lowliest appearing customer may be a valuable contact for future business!

Treat everyone as important and be quick to either respond, or if you do mess up and forget, be quick to apologise and make it right. Taking a loss to make it right can be thought of as advertising and PR and I've never regretted doing so even though I have copped some criticism for it.
well done ....this is how I try and work .....but I may have left the wrapping till later due to my shear laziness
Stephen

[jonbuoy]

The guy on trade me owns the business and sees the profit from every sale he makes, the guy answering the emails at the retail store is probably paid by the hour and might have a few other things to do as well as answer emails. Sometimes its better to be a "big" customer for a small business than just another customer reference number for a big player whose main concern are its biggest payers.

[Edbear]

well done ....this is how I try and work .....but I may have left the wrapping till later due to my shear laziness
Stephen

Well, I did have to get up from my chair and walk to the garage and get them and it was time for coffee anyway, so I put the jug on while fetching them and wrapped them on the kitchen table while having my coffee. :done:

See, I multi-task every day, and I do like working from home, with the heater and TV on. It's a hard life, but someone has to do it... :shifty:

[Brian d marge]

Well, I did have to get up from my chair and walk to the garage and get them and it was time for coffee anyway, so I put the jug on while fetching them and wrapped them on the kitchen table while having my coffee. :done:

See, I multi-task every day, and I do like working from home, with the heater and TV on. It's a hard life, but someone has to do it... :shifty:

I understand completely !!!!

Stephen

[DEATH_INC.]

Shit, I went to a Mag and Turbo shop,
There was your mistake..... :laugh:

[Smifffy]

What do you expect? Don't you realise that there is a recession on? Businesses don't have time to go running around after customers. Running around after a $250 sale would just nickel and dime them into the poorhouse. They've got to spend their time wisely, arranging finance and working capital and all that other MBA stuff. They need to be able to funnel all of that borrowed capital into their family trust so that when they file for bankruptcy those stinking creditors won't get a cent of it, except for maybe what they can auction off a slightly used company beemer for.

I recently got a guy around to give me quote for some work on the house, in the order of 16k worth. Despite me telling him 4 to 5 times what I wanted, and him saying "yeah, yeah" he didn't quote anything like what I wanted. Funny thing is if he'd simply quoted what I wanted, my first question would been, "when can you start?" Getting what I wanted was more important to me at the time than what it would have cost. Since it was all so hard I have been rethinking the plan and may go for something worth half as much.

Fucking recession, making it bloody hard to find decent suppliers/tradesmen.

[Smifffy]

The Manager
Harvey Norman
Rotorua

Dear Sir,

Over recent weeks I had been considering upgrading my electronic gadgets, and your company's 'Game On' mailer helped to sway my decision. Naturally I compared prices with other suppliers, such as Noel Leeming, who had certain items cheaper, but felt that given the range of items I wanted, Harvey Norman offered the better overall value to me.

I visited your store today, just before midday, and found the stand with the tablets on display. Whilst the sales staff attended other customers, I worked out how to turn the tablet on and access a few of its' features. After a short while I then approached the mobile phone selection and started browsing. After browsing some more I approached the salesman at his desk behind me and asked about the Galaxy S smartphone, which he told me was no longer stocked. I was able to point to the listing on page 3 of one of the 'Game on' mailers stacked on his desk. He agreed that $699 was a good price, and checked inventory again. He told me that he would need to order the item in for me. I said that in that case I would like him to review the price as the Noel Leeming 'Game day' mailer had them for $599 and there was one on the shelf. I told him that I was also interested in the Acer tablet and would prefer to get everything from one store.

He checked his computer again, and conferred with his colleague then advised me that if Noel Leeming had one on the shelf at $599 then I should get it as that deal was too good to be true. I accepted this advice, as I am aware that every business has a different cost structure.

I then walked over to the tablet section and asked him what he could tell me about the tablet on display. He pointed to the label and said “It is whatever the sale label says: $799” and walked away. Somewhat taken aback all I could say was “okay.....”.

As I left your store and walked past him, just to clarify, I asked him “So you aren't interested in selling it to me then?”

He said “We are in business to make money, not to give stuff away for nothing,” to which I replied “You didn't even want to show it to me.”

Please find attached a copy of my sales docket from Noel Leeming at 12:13 pm for the aforementioned items, and the additional upsells:

Acer 3G 16 GB tablet
Acer B/tooth Keyboard
Caselogic 10” attache
Acer screen protector
Samsung galaxy S phone
1TB portable harddrive

Please note the price of the phone, apparently this was too good to be true. To be fair the customer service in Noel Leeming left somewhat to be desired as well, but stopped well short of being insulting. I'm not sure what Noel Leeming's margins are on these products, but I do know what percentage of the bottom line your salesman brought in from me today.

When my wife and I next have coinciding days off work, we intend to purchase a new phone for her as well. We are also currently remodelling our kitchen and are looking for a new cooker and possibly a new refrigerator to go with our recently purchased microwave. Are you able to recommend any stores in the area that may provide both good value and good service and not just a focus on making money?

I look forward to your reply.


Sincerely

Smifff

[Gremlin]

Perhaps they never received your email?


My email would not have gone straight to spam or junk because I am on thier mailing list.
Incorrect assumption. You know me... I am one of the "nerds". My clients have mailing lists, and they have nothing to do with the processing of incoming emails which are done in two completely separate places.

[Brian d marge]

pay me money and I will teach u fellas how to make money. I learned it of this fella
<iframe width="420" height="345" src="http://www.youtube.com/embed/Tzhp3jWnpbs" frameborder="0" allowfullscreen></iframe>

but on the plus point if you change the galaxy s for HTC I also bought the same , acer tablet 1 tb portable ...and the cover

I like the tablet very much, ( Linux is heading towards the ARM chip , and will make me a very happy chappy

STephen

[Maha]

Perhaps they never received your email?


Incorrect assumption. You know me... I am one of the "nerds". My clients have mailing lists, and they have nothing to do with the processing of incoming emails which are done in two completely separate places.

Maybe they just thought I was a...''tyre kicker''....maybe they never received the email....maybe I am just being to hard on company that, just a few weeks prior, we spent $1600 with.
All good which ever way, I have a new helmet and the trader I dealed with was brilliant.

[avgas]

Time isn't money.

If time were money light would go faster depending on what bulb you bought.

[Maha]

Time isn't money.

If time were money light would go faster depending on what bulb you bought.

Interesting, I swiped at a bug last night while cooking tea, it was hovering around the flouro light in the kitchen. I hit the light and the bulb fell to the floor....I was expecting the loudest of bangs but no, it stayed in tact.
Bulb ressesion?

[imdying]

I tried, twice, to spend $15k at Harvey Norman (Christmas last year). Mike, I think it was, a salesman at Moorehouse in the electrical department, managed to fob me off twice. Couldn't help me sort out a deal, couldn't sell me a video camera because it was 'another department' (what because for $15k of TV you can't sort the paperwork out you lazy cunt?!?). I only went back a second time because my original salesman was away the first time. Well, he wasn't there the second time when he said he would be, and fucking Mike comes to serve me. Well what a fucking tosser, I basically threw money at him and he would/could not help. Another KBer was with me, he was astounded also.

Fortunately Quaran at PowerStore Max was able to help. Sure I got so much stuff off of him it took three hours to figure out everything I wanted (and I still went and changed specs the next day :facepalm:), but he bent over backwards to make sure I got what I wanted. Was a good Christmas.

[avgas]

Interesting, I swiped at a bug last night while cooking tea, it was hovering around the flouro light in the kitchen. I hit the light and the bulb fell to the floor....I was expecting the loudest of bangs but no, it stayed in tact.
Bulb ressesion?
Russian bulbs explode you if you break them

[Smifffy]

Is the capability to write a basic business communication a requirement to be a manager anymore? I think that this supposed recession is a direct result of the media manipulated preceding alleged "skills shortage". Businesses hired morons and they have led the economy to this.

I received this reply from HN today:

Hi Mr Smith,

My name is (edited out by me) the Manger here at Harvey Norman Computers Rotorua, first I would like to apologise for the poor salesmanship received in our store this is unacceptable and will be dealt with serious consequences.

Shame I never had the chance to rectify the issue before the purchase at Noel lemming. Hopefully a second chance is possible with future purchase. We receive at lot of great compliments in our store for outstanding service. We made a mistake with this sale.

I hope one salespersons brain explosion wouldn’t tarnish our relationship between yourself and Harvey Norman

If I can be of any service please feel free to contact myself via email, in person or phone more than happy to help.

Again sorry for letting u down today Mr Smith.

Ps. Sales person will receive extra training in sales and the area of communication.


Regards


Straight up cut & paste apart from editing the names to protect the incompetent.

[Brian d marge]

Is the capability to write a basic business communication a requirement to be a manager anymore? I think that this supposed recession is a direct result of the media manipulated preceding alleged "skills shortage". Businesses hired morons and they have led the economy to this.

I received this reply from HN today:

Hi Mr Smith,

My name is (edited out by me) the Manger here at Harvey Norman Computers Rotorua, first I would like to apologise for the poor salesmanship received in our store this is unacceptable and will be dealt with serious consequences.

Shame I never had the chance to rectify the issue before the purchase at Noel lemming. Hopefully a second chance is possible with future purchase. We receive at lot of great compliments in our store for outstanding service. We made a mistake with this sale.

I hope one salespersons brain explosion wouldn’t tarnish our relationship between yourself and Harvey Norman

If I can be of any service please feel free to contact myself via email, in person or phone more than happy to help.

Again sorry for letting u down today Mr Smith.

Ps. Sales person will receive extra training in sales and the area of communication.


Regards


Straight up cut & paste apart from editing the names to protect the incompetent.

If that is the quality of a business letter , run , run for the hills

it made me laugh though , brain explosion! , but the use , of "u" in any for of communication other than between friends is heresy

Sackings at dawn , thats what I say !!!

Stephen

[Scouse]

I sent an email to an Auckland company enquiring as to the stock availabillity of a particular item I wish to purchase.
The email was sent on Wednesday the 10th (last week)
I have still yet to hear back from them...:confused:
Was having a bit of a sift through TM on Friday, came across the item was looking to buy. They had other styles also from which to choose.
I enquired about a different style, but they didnt have a size that would fit..they answered my question within 30 minutes.
Back to my original thought of purchase.
''Do you have this in stock and in my size''?
Less than two hours later I had an answer..yes they do.
Out came the credit card and the item will be here within seven days.
When (and if) I finally hear back from the Auckland company, I will explain to them as to why I am no longer in need of thier assistance in this matter.Mark this sounds like you are shopping for a strap on

[Maha]

Mark this sounds like you are shopping for a strap on

..I had to Steve, you wouldn't give my one back...:corn:

[Katman]

Interesting, I swiped at a bug last night while cooking tea, it was hovering around the flouro light in the kitchen. I hit the light and the bulb fell to the floor....I was expecting the loudest of bangs but no, it stayed in tact.
Bulb ressesion?

That's nothing special.

Years ago I knocked a full 750ml bottle off a chest high rugby club leaner onto a thinly carpeted floor with the bottle hitting the floor so square, it hit and just stood there. 5 seconds later the neck of the bottle erupted. I probably got to enjoy half of it.

[Maha]

So I walk into this shop October 29th to get a repair done to my Revit Jacket (waist strap) which I dont expect to pay for, as it was only months old.
Whilst there, I ask about a ''that'' helmet I want..and order/pay for, a venture grab handle.
All happy...I leave.
I have to chase up the jacket repair a week later (which was going to take 2-3 days)...all good, I am still waiting to hear about ''that'' helmet....
Forward to Dec 1st...still no sign/word on the grab handle which I paid for on Oct 29th.
I call them to enquire.
They call me back and inform that it was never ordered!

I tell phone man that we have spent around $2000 in the shop this year and would not like a $31 sale to stop me ever stepping into that shop again..
He is onto it and will have the part delivered without cost...(like I was ever going to pay for that)
Blood/Stone?:facepalm:

[avgas]

Is the capability to write a basic business communication a requirement to be a manager anymore? I think that this supposed recession is a direct result of the media manipulated preceding alleged "skills shortage". Businesses hired morons and they have led the economy to this.

I received this reply from HN today:

Hi Mr Smith,

My name is (edited out by me) the Manger here at Harvey Norman Computers Rotorua, first I would like to apologise for the poor salesmanship received in our store this is unacceptable and will be dealt with serious consequences.

Shame I never had the chance to rectify the issue before the purchase at Noel lemming. Hopefully a second chance is possible with future purchase. We receive at lot of great compliments in our store for outstanding service. We made a mistake with this sale.

I hope one salespersons brain explosion wouldn’t tarnish our relationship between yourself and Harvey Norman

If I can be of any service please feel free to contact myself via email, in person or phone more than happy to help.

Again sorry for letting u down today Mr Smith.

Ps. Sales person will receive extra training in sales and the area of communication.


Regards


Straight up cut & paste apart from editing the names to protect the incompetent.
Should have replied.

"No worries homy, U n me are all goodn the hood"

[Smifffy]

Should have replied.

"No worries homy, U n me are all goodn the hood"

You are probably correct. Instead now, when a HN ad comes on the tv while I'm watching (rare) I say "Fuck you, Harvey Norman". Sometimes I tend to say it out loud at work too if the radio ad comes on. Most people around know why.

Fuck it. I'm over rewarding bad business with my money.

The guy who fucked me around for a house lot of double glazed tinted windows, after I accepted his quote, is probably wondering when he is going to see me again. The guy who cost thousands more but who is doing what I want done is here to install them on Tuesday.

Believe it or not, the fuck around guy actually forgot to come and do a final measure after the quote was accepted. After he then extended delivery by 2 months I told him how disappointed I was, and asked him to expedite the order. I told him to cancel the order the following day. His reply: "That's ok I haven't ordered the aluminium yet anyway".

I had accepted the guy's quote on 21 September and at end October - when the windows were meant to be installed, he told me how he had forgotten about the job, and that delivery wouldn't be before the end of December "since the gas line is broken".

Nek minnit

Other crowd delivers windows on Tuesday.


Fuckwits.

[Brian d marge]

Ive only got one thing to say


<iframe width="420" height="315" src="http://www.youtube.com/embed/zyeMFSzPgGc" frameborder="0" allowfullscreen></iframe>


Stephen

[Grubber]

I do all the e-mail inquiries at work, and it can be real easy to forget to reply. You look at the e-mail, then lodge and inquiry with the supplier (or go off to check on it) and then you get interrupted etc (I do a lot more than just answer e-mails) and you simply forget. Shit happens some times. :violin:
Or it could be I'm just shit. :confused:

I agree! I am answering calls and emails all day long and they can become all too consuming at times. It's very easy to struggle with a reply when your being inundated with calls and emails from all directions. Not done on purpose but it does happen form time to time.:bye:

[Maha]

The grab Handle turned up today, six and a bit weeks from initial order date...well, it went across the road but it finally made it here.
I will add it the bike later and go for a ride, see how the handle handles...find somewhere out of town to have tea tonight..:corn:

[Macontour]

Bad service is always frustrating and yet the companies often wonder why they struggle to make money! We all work hard for our $$$$ and we don't need to get mucked around when we want to spend them.

One year ago I was looking for a flat and one real estate agent walked out of the office when I was filling out the application after telling him I was interested in the place I had looked at. He said he had had a hard day(don't we all) and since it was 5 pm he was off home and just leave the application on his desk!! Im still waiting to hear from him.

The second agent I dealt with told me a house was available to move in. I checked it out and it was still halfway through being redecorated. I told her it wasn't anywhere near ready but I was really keen and needed to know if it would be 2 days or 2 months. She said "I haven't even approved your application yet".

Still waiting to hear from her too.

Needless to say I dealt direct with a Landlord who had a sign out the front of a house, and signed up that day. Obviously agents make too much money to look after(potential) customers.

On a better note I had awesome service last week from Wiri Automotive Electrical Ltd at 121 Plunket Ave in Manukau, Auckland. Kevins a good guy. Heres the story.

Had the family in the car 9:30 last night coming to Auckland from Whitianga and my headlights, low and high, went out midway between Hikuai and Kopu. Checked all fuses etc then called AA. Mechanic arrived pretty quickly and checked all fuses etc with no joy and decided that the switch on the indicator arm must be stuffed. He jury rigged a wire from Alternator to give me one low beam headlight and I got home near midnight.

Called Mitsubishi today to check cost of switch/indicator stalk: $500 for the combo(must get indicator and wiper stalk together, go figure!!) and it has to come from Australia.

I called Wiri Automotive Electrical Ltd after looking at their website with the intention of getting them to check it and rig me up some switches on the dash because the cars only worth $2000 and I wasn't going to spend $500 just to turn the lights on.

Kevin told me to just bring the car over, they would check it out and if he couldn't fix it there and then they would rig something up so I could get by until it could be fixed properly.

I turned up and one of the guys stopped what he was doing to check it out after I told him what the mechanic had done.

He found a dodgy relay that had appeared to be working but wasn't completing the circuit, an easy miss in the dark at the side of the road. They ordered one in for me on a one hour courier. I went back later to collect it. Kevin plugged it in and checked the lights worked properly and $55 later I was on my way.

Awesome to tell me to just call in, great that he said they would get me sorted one way or the other, I didn't have to go back next week to pick the relay up, he checked the problem was sorted, I expected to have to pay a couple of hundred if they had to put extra switches or a 2nd hand unit in and it was only $55 all up.

I reckon I got a great deal from an honest business.

They do ALL sorts of Automotive Electrical. They had a few cars there, a digger, a large Mobile home and they also do motorcycles.

They are at 121 Plunket Ave, Manukau, just South of the new Motorway.

Phone 262-2660