slofox
28th November 2011, 13:57
I have a cordless phone system in the shop that is now over 6 years old. It has a corded baseset and a cordless handset that sits in its own cradle.
Recently the cordless handset lost its LCD screen - guess it got dropped once too often. Apart from that, it still worked fine as a phone. But. I quickly discovered I needed that screen more than I had thought - for things like caller ID, missed calls, etc etc etc.
So I phoned up Dick Smith's. And got the expected answers from the young dweebly salesmen "Ah nah mate that's a discontinued model y'll need to buy a whole new setup!"
"Well fuck that," I thought, "the phone works just fine apart from that one screen. There must be some other way around this..."
Couple days later I called into DSE and got an older dude as a salesman. Who, rather than trying to flog me a new deal, suggested that I give Uniden NZ a call to see what they could do. Which I did.
The guy there took my number and said he'd have a rattle round and see if he could solve the problem. True to his word, he rang back a couple of hours later to say that they had a handset there that would work with my baseset. For the grand sum of $30.00. Bit cheaper than a whole new setup and far less wasteful eh.
Arrived this morning by courier ($3.50 courier fee). Paired it with the baseset and away we go. They'd even fully charged the battery before sending it.
So, thumbs up to Uniden NZ for going out of their way to find a solution to a problem instead of going hard out to sell a new setup. And another thumbs up to the older guy at DSE who also forbore trying to make a sale and put me on track to solve the problem. Both these have earned my respect and will definitely get more business from me in future.
We need more like them.
Recently the cordless handset lost its LCD screen - guess it got dropped once too often. Apart from that, it still worked fine as a phone. But. I quickly discovered I needed that screen more than I had thought - for things like caller ID, missed calls, etc etc etc.
So I phoned up Dick Smith's. And got the expected answers from the young dweebly salesmen "Ah nah mate that's a discontinued model y'll need to buy a whole new setup!"
"Well fuck that," I thought, "the phone works just fine apart from that one screen. There must be some other way around this..."
Couple days later I called into DSE and got an older dude as a salesman. Who, rather than trying to flog me a new deal, suggested that I give Uniden NZ a call to see what they could do. Which I did.
The guy there took my number and said he'd have a rattle round and see if he could solve the problem. True to his word, he rang back a couple of hours later to say that they had a handset there that would work with my baseset. For the grand sum of $30.00. Bit cheaper than a whole new setup and far less wasteful eh.
Arrived this morning by courier ($3.50 courier fee). Paired it with the baseset and away we go. They'd even fully charged the battery before sending it.
So, thumbs up to Uniden NZ for going out of their way to find a solution to a problem instead of going hard out to sell a new setup. And another thumbs up to the older guy at DSE who also forbore trying to make a sale and put me on track to solve the problem. Both these have earned my respect and will definitely get more business from me in future.
We need more like them.