Good service vs bad service. Stories?

[Jabman]

Christchurch - Booked in a tyre to get repaired at 2 pm.........Showed up at 2pm........guy said, "oh really, NOW? I was about to have my lunch". The other guy grumbled.... "Fuck, now I will have to do it....after I finish my lunch"... Thanks for your help guys

Where has the customer service gone?

Do you have some good and bad stories about customer service?

[SMOKEU]

I've had really good service from Avon City Suzuki, Norjos and Trevor Pierce Yamaha. I've had mixed service from Budget Motorcycle Spares, but I've never had any really bad service from them.

[Gremlin]

Rocked up to have a seal replaced under warranty. Bike was pulled into the shop within minutes, done on the spot (just rock up, no booking required) while I was free to have complimentary tea/coffee/water, watch one of the Long Way Round episodes playing on the TV or read a selection of bike mags.

Seal was done within the half hour and off I went again.

There's your good story :niceone:

[Hopeful Bastard]

Bought 2 tyres. Went round to the Service Bay and asked when they were free. Turns out they just had a big job do a no show so had tyres fitted there and then. No appointment.

Good on ya TSS Lower Hutt

[LBD]

happy with the 7 years service and relationship with Casbolt's

Had an exceptional service from McIvor and Veitch Dunedin, with a flat tire in the middle of absolutely nowhere on a wet Saturday

[unstuck]

Ewan Allen Honda.:nono::tugger::motu:

[hellokitty]

:niceone: always had good service at Cyclespot :niceone:
:niceone: first time the other day at Cycletreads, I was most impressed with the guys that did my tyres - real gentlemen :niceone:

[Rehab]

Cycletreads: Turned up with a stuck-ish back wheel (misaligned pad it turns out) AFTER closing on Friday night. Chris from the tyre bay was on his way to an appointment but went and grabbed tools and helped me sort it and made himself very late. About a week later he and Scott helped me fit new front guard in the tyre bay when I just turned up - no cost to me for any of this.

Fast Bike Gear.co.nz: Liam welcomed me into his home/garage/business, indulged all my stupid questions and did half the installation of the stuff I bought.

Just Fairings: Made me a second new guard after HE wasn't happy with quality of first one. Order + manufacturing (x 2) + delivered and on bike with perfect fit = less than 4 days.

Race Evolution: Raped me. Twice. And then put sugar in my gas tank and punched my Mum. :moon::motu::buggerd::tugger:

[oneofsix]

Hi-Torque :niceone:
Dave has saved my bacon too many times. Latest being; turn up at his door at 4:55 with a punched front. He is up to his neck in electrics and has an appointment to make but I still get to ride home that night on a new Road Attack. Old tyre was on its last mill of tread anyhow.

[unstuck]

Only reason I have a beef with EWAN ALLEN HONDA is I put the VF in for some new tires and some FUCKWIT scratched arrows on my nice clean shiney rims, when I confronted them about it no-one would own up to it, and then was told to get over it.:tugger: Every other bike shop I have had any dealings with in the last 30 yrs have been AWESOME.:niceone:

[cheshirecat]

Always go with Boyles Kawasaki. Allow at least 40 mins when dropping off or picking up for general chit chat. They've saved me a small fortune over the years.

[nudemetalz]

Always go with Boyles Kawasaki. Allow at least 40 mins when dropping off or picking up for general chit chat. They've saved me a small fortune over the years.

hahaha...John certainly knows how to talk. They do have a good selection of OEM stuff too.

Mark & Rolly @ Scooterazzi always look after me. They're a great shop, esp if you own a Guzzi !!

One shop I will never ever go back to Richards Motorcycles.
Turned up with my Mrs's RF400 not running on 4 cylinders. He said to me "Oh I don't deal with anything that old and crappy" and essentially a go away !!
The RF400 was not a rough bike by any means !!

[Flip]

I don't think I have ever had any bad service recently. Rolling thunder and Cycletreads in Chch are great. Every time I go in there I walk out with some thing new from the shop.

Wellington Motorcycles fitted a front tyre and forgot to tighten the axle bolt. I only noticed it because the bike went "clunk" when I rode across the kerb at home. The axle was loose and the clamp and nuts had fallen off on the way home.

[hellokitty]

:niceone: Cyclespot didn't laugh at me when I complained about the Harley clutch being heavy, they just adjusted and lubed and fiddled with it. They didn't tell me to harden up and that I should expect it to be heavy cos it is a Harley. Cool guys even though I have turned from Honda to the dark side.:headbang:

[Crasherfromwayback]

Wellington Motorcycles fitted a front tyre and forgot to tighten the axle bolt. I only noticed it because the bike went "clunk" when I rode across the kerb at home. The axle was loose and the clamp and nuts had fallen off on the way home.

Crikey that's no good. Did you get hold of us to let us know about it?

[george formby]

Got to give the guys at Town & Country Motorcycles in Kerikeri the big ups. Independents in a small town trying to stay afloat. They go above & beyond in their service trying to compete with bigger & cheaper suppliers. Always got good advice, time to take the p!$$ & stand by there work unless your a f-wit expecting miracles in which case you get diplomatic honesty. Used them happily for a long time now.

Can't say I've ever had "bad" service anywhere, just reticent or un-involved.

[sil3nt]

Arranged for a bike to be picked up at 2pm. Come 2:30 no one had arrived so we rang them up.

"Oh yeah here it is in the book 2PM. You still want it picked up? Ok we will send someone around now" :weird:

Annoying because I took time off work to be there when they were meant to arrive.

[Bender]

North Harbour Yamaha :niceone:

Ian the spare parts man knows his stuff and it makes such a differerence when you go in with some half-arsed description of what you want. :niceone:

[caspernz]

Wellington Motorcycles :niceone:

For me it's quite simple, professional service and I'm kept informed, whether it's about parts I've ordered or bike servicing. Some may say I can save money by going elsewhere, I say I don't care, got no reason to change.

[hellokitty]

Some may say I can save money by going elsewhere, I say I don't care, got no reason to change.

Yep! Why would you go somewhere cheaper when you get excellent service at your regular workshop?

[Ghost_Bullet]

Pitlane out country Darfield. Never been unhappy, totally awesome service everytime.


I loath bad service, and will do my very best never to return if it is given.

[pritch]

Crikey that's no good. Did you get hold of us to let us know about it?

Nah. Easier to whinge.

Mind you, if I'm pissed off I sometimes cut my losses and change shops, but then I can't recall that happening with a bike shop.

Oh hang on, there was this one time in 1975.. :whistle:

[Hitcher]

Bad story? Aprilia New Zealand Ltd (Triumph New Zealand Ltd in drag). Fuckers.

Good story? Too many to list. With few exceptions, most motorcycle retailers I've ever dealt with have given excellent service.

[Flip]

Nah. Easier to whinge.

Mind you, if I'm pissed off I sometimes cut my losses and change shops, but then I can't recall that happening with a bike shop.

Oh hang on, there was this one time in 1975.. :whistle:

Are you calling me a winger?

I did have a chat with the workshop manager, one grumpy old engineer to a young engineer, if you know what I mean.

[Crasherfromwayback]

I did have a chat with the workshop manager, one grumpy old engineer to a young engineer, if you know what I mean.

What was the outcome? Without wishing to sound rude...as an engineer, how did you manage to travel all the way home before realising your front axle was loose?

[SVboy]

What was the outcome? Without wishing to sound rude...as an engineer, how did you manage to travel all the way home before realising your front axle was loose?

Its a harly-how would you tell?!!!! Sorry..couldnt resist!

[actungbaby]

Well i guess might just had a arugment or bad day who knows did they get bike fixed and you rode of
whoudint just say from one experiece , and there also that thye did a good job and looked after the bike
i had this from bike shops depends thye might had someone pushing to get there bike done first. the swearing in front of you no that flash but least wasint at you. give them another chance dude


Christchurch - Booked in a tyre to get repaired at 2 pm.........Showed up at 2pm........guy said, "oh really, NOW? I was about to have my lunch". The other guy grumbled.... "Fuck, now I will have to do it....after I finish my lunch"... Thanks for your help guys

Where has the customer service gone?

Do you have some good and bad stories about customer service?

[actungbaby]

Crikey that's no good. Did you get hold of us to let us know about it?
id thought you should tell them this happned then can do someting about not happeing again as how esle can anyone learn
saying that we all humans must been over looked you whoudint under do tighting a bolt unless it was damaged tread
and worked loose or over tighted and semi striped impact worked in semi loose. well done hearing the sounds and working it out

[actungbaby]

i agree with you i did the same in christchurch in early 80s bike shop i brought from hollands i was please to be treated well
they had biggish staff and there got pay there bills too but got exellent service from them
in general i think motorcycle cummunity is small and people run the bike shops are there because like bikes
so thats good thing in a way in boom times maybe 70s yeah guess where few people just after the bucks

Wellington Motorcycles :niceone:

For me it's quite simple, professional service and I'm kept informed, whether it's about parts I've ordered or bike servicing. Some may say I can save money by going elsewhere, I say I don't care, got no reason to change.

[AllanB]

Good to hear lots of positive stories.

[unstuck]

Well i guess might just had a arugment or bad day who knows did they get bike fixed and you rode of
whoudint just say from one experiece , and there also that thye did a good job and looked after the bike
i had this from bike shops depends thye might had someone pushing to get there bike done first. the swearing in front of you no that flash but least wasint at you. give them another chance dude

WTF?:confused:

[unstuck]

id thought you should tell them this happned then can do someting about not happeing again as how esle can anyone learn
saying that we all humans must been over looked you whoudint under do tighting a bolt unless it was damaged tread
and worked loose or over tighted and semi striped impact worked in semi loose. well done hearing the sounds and working it out

WTF?:confused:

[unstuck]

i agree with you i did the same in christchurch in early 80s bike shop i brought from hollands i was please to be treated well
they had biggish staff and there got pay there bills too but got exellent service from them
in general i think motorcycle cummunity is small and people run the bike shops are there because like bikes
so thats good thing in a way in boom times maybe 70s yeah guess where few people just after the bucks

:eek::gob:

[Owl]

Mostly positive from my point of view and especially with Kerry at TripleFourensics!:yes: So sad it is no more.:crybaby:

Very recent Bonneville service still needs to be addressed, as chain lube was splattered all over the wheel/tyre etc. Will be contacting the service manager about that, but otherwise all good.

[Flip]

What was the outcome? Without wishing to sound rude...as an engineer, how did you manage to travel all the way home before realising your front axle was loose?

What could they say.......

It was easy actually, heavy bike held the axle in place until I herd a funny sound crossing the kerb and I only lived behind the basin at the time. Hate to think what would have happened if I had hit the picks on the motorway.

Anyway thats why I paid WMC eighty bucks an hour for a some spotty 17 year old to change my tyre WMC's quality control, WMC's problem. Unless you are advising your customers check every bolt is tight before they leave your workshop?

[Crasherfromwayback]

What could they say.......

It was easy actually, heavy bike held the axle in place until I herd a funny sound crossing the kerb and I only lived behind the basin at the time. Hate to think what would have happened if I had hit the picks on the motorway.

Anyway thats why I paid WMC eighty bucks an hour for a some spotty 17 year old to change my tyre WMC's quality control, WMC's problem. Unless you are advising your customers check every bolt is tight before they leave your workshop?

Best thing to say is sorry and please let us put it right! That'll explain it. I thought if you were riding for miles on end the front end would twist all over the place!

For the record...we don't charge an hourly rate for tyres etc, just a set fee. As much as I hate to say it, the odd one's gonna not get done properly. It shouldn't happen, but with humans it can.

If you're ever up this way and need a tyre, I'll supply you one at our invoiced cost and fit and balance it for free.

Pete

[skippa1]

Best thing to say is sorry and please let us put it right! That'll explain it. I thought if you were riding for miles on end the front end would twist all over the place!

For the record...we don't charge an hourly rate for tyres etc, just a set fee. As much as I hate to say it, the odd one's gonna not get done properly. It shouldn't happen, but with humans it can.

If you're ever up this way and need a tyre, I'll supply you one at our invoiced cost and fit and balance it for free.

Pete

Good shit man...thats customer service:niceone:I have to pass through Welly in about 6 weeks, PM me if you hav a deal on a 180/55R18 Night Dragon for the back end of my bike.....:msn-wink:

[Crasherfromwayback]

Good shit man...thats customer service:niceone:I have to pass through Welly in about 6 weeks, PM me if you hav a deal on a 180/55R18 Night Dragon for the back end of my bike.....:msn-wink:

Obviously be better if it was right in the first place...but...

I'll look into it for you when I'm back on Monday if you like.

Cheers.

[skippa1]

Obviously be better if it was right in the first place...but...

I'll look into it for you when I'm back on Monday if you like.

Cheers.

Yep.....I need a tyre and have to ride Nelson to Auckland so Im passing right by. Cheers

[hellokitty]

What was the outcome? Without wishing to sound rude...as an engineer, how did you manage to travel all the way home before realising your front axle was loose?

:laugh: I rode with a broken rear axle.... was a long long ride with much pointless revving and flapping of rear wheel :headbang: stuck in Woodhill forrest and hating every minute. I am awesome off road - the guys could not figure out how I managed to break so much bits on the bike!
That was the day I gave up dirt bikes.

[bsasuper]

Cycletreads, people upstairs very good, people downstairs get grumpy sometimes. I got the stern voice treatment when I went to pick up a part I ordered, was given a total cost when ordered, another $100 was added when went to pick up, it seamed to be my fault even though I asked them to call me if the cost was going to be more.I almost told them to go fuck themselves but I really needed the part.Still quite happy to shop upstairs though.

[hellokitty]

Cycletreads guys downstairs couldn't do enough to help me :love: really nice men.

[bsasuper]

Cycletreads guys downstairs couldn't do enough to help me :love: really nice men.

Maybe next time I need to put on a skirt and a dolly parton comedy bra to get that good customer service.

[hellokitty]

Maybe next time I need to put on a skirt and a dolly parton comedy bra to get that good customer service.

:yes: must be my awesome helmet hair/afro thing I have going on, plus the sight of my fat ass :laugh: add some layers of gear and you can't even tell I have big boobs :mellow:
No, it is probably the whole damsel in distress thing - always works with the old guys, sometimes with the young ones.

[caseye]

Aw Shucks , ya think there kitty??? LOL . Missed ya at the FBMC Chrissy do mates.

[hellokitty]

Aw Shucks , ya think there kitty??? LOL . Missed ya at the FBMC Chrissy do mates.

:love: sorry about that!
Hey the damsel in distress thing work on you and Dave didn't it? There I was surrounded by the very best that the FBMC had to offer when the piglet wouldn't start!

[actungbaby]

:yes: must be my awesome helmet hair/afro thing I have going on, plus the sight of my fat ass :laugh: add some layers of gear and you can't even tell I have big boobs :mellow:
No, it is probably the whole damsel in distress thing - always works with the old guys, sometimes with the young ones.

Lucky lucky days my hands shaking already i thought start up bike shop know... hehe
I got bike pump can help with inflation of air bags works a treat

[Pseudonym]

AMPS have looked after me in the past, and Mark (ex Mt Eden & TMG now in Hyosung Nth Shore) has always helped me above and beyond.
Treads aren’t too bad, can’t say I’ve had any work done there but the little bits and pieces and gear I buy are well priced.
Mike & Co at Dury Tyres are always fast, friendly and helpful.
Tony in Haldane’s knows his stuff too.

[scumdog]

Can't speak for the rest of the company but if they're anything like Crasherfromwayback they should be pretty damn good.

He certainly is, I get top service and attention from him!:niceone::yes:

[Crasherfromwayback]

He certainly is, I get top service and attention from him!:niceone::yes:

Hahaha....cheers! You wait till you want to buy and bike and see how hard I try!

Tell you a funny wee story. Yesterday Ben from Motorad rang me just after 12.00 in a panick, as he'd just sold a bike, but their workshop had closed (as had VTNZ) so he couldn't check it for a wof. Asked if we could help out. Sure, no worries at all. So poor Ben rushed around to get it checked, he's flustered because the guy originally said he'd buy a Ducati they had, which Ben had wofed and registered for him.

He's sinced changed his mind last minute, and wants the ER6 that Ben has in our WS. Meantime...I go back out into the showroom, and come across a geezer that tells me he's looking for a bike around 5k, as he's been looking at a Ducati and an ER6 round the corner at Motorad!!

What a fucking FLEA!! First he fucks them around and lets them waste money getting the Duc sorted, then when Ben is doing the same with the ER6 he's prepared to lie through his teeth, and wander off else where. Ben was staying back late in his own time, on Christmas Eve to help this guy, and...

When I went out the back and told Ben I had his customer in our showroom looking to buy a bike...you can imagine the look on his face!!

Anyway, I sent the guy back to Motorad telling him the ER6 was a massive bargin and to not be silly and go for it. I hope he did for Bens sake.

So just remember peeps, whilst sometimes bike shops get it wrong...we often have to put up with some pretty slimey people too. Luckily, I reckon 95% of motorcyclists are CG's!!

Merry Christmas to you all!

Pete

[Taz]

Courier post win the bad service award for this year. 2 weeks to get something from auckland to Waiuku. Finally they admitted that the courier just can't find enough time in his day to get to waiuku. Yet I'd seen his van almost every day. He's just too busy to deliver parcels before christmas... It's not like we're paying him to eh?

[GrayWolf]

Have to give TSS Lower Hutt another HUGE thumbs up....

My partner was booked on a morning ferry crossing Dec 23rd. She loaded her Can Am, and bugger me days, the cable operating the park brake 'slipped' off it's 'wheel' as she released the brake.... well she just turned up at TSS 8am, as Ben opened the workshop.. yes it is under warranty but... they took it straight in and in 2 hours she was back on the road. (If the brake fails on the Cam Am it not only beeps continuously at you when the ignition is switched off, it will have no park brake and can't be left on the gears as her one is a 'semi automatic' clutchless version. Not only did they put the cable back in place but took the time to do a 'modification' to prevent it happening again.

Cheers Guys :first:

[Hailwood]

I have to say that every dealing I have had with Wellington Motorcycles over the last 10 years has been without fault. This covers the parts guys, workshop and salesguys..well apart from that one time I went in to buy some boots and that Pete guy conned me into buying a new bike....:laugh:. Damn I love that bike......

[Crasherfromwayback]

I have to say that every dealing I have had with Wellington Motorcycles over the last 10 years has been without fault. This covers the parts guys, workshop and salesguys..well apart from that one time I went in to buy some boots and that Pete guy conned me into buying a new bike....:laugh:. Damn I love that bike......

Cheers Brett!

[skippa1]

Obviously be better if it was right in the first place...but...

I'll look into it for you when I'm back on Monday if you like.

Cheers.

Got that price for me yet:blink:I know, I know its christmas. Still interested if the price is right.

[Crasherfromwayback]

Got that price for me yet:blink:I know, I know its christmas. Still interested if the price is right.

Sorry about the delay mate. We're about to do something big with tyres...but I'm not fully sure what brands etc we're going to attack.

Our spares manager is away till the 8th I think from memory, so I'll try and get mt wee brain to chase him up for you and see what the bully is.

[Jerry74]

Avon City is the best... they dropped the quoted price for a service by $90 good fellas there, fast becoming one of the best shops in CHCH.

Rolling Thunder not too bad once you can appreciate how much work they have on but their service is pretty good.


Don't go near Radical choppers , Casbolts or Trevor Pierce.

[Jabman]

Avon City is the best... they dropped the quoted price for a service by $90 good fellas there, fast becoming one of the best shops in CHCH.

Rolling Thunder not too bad once you can appreciate how much work they have on but their service is pretty good.


Don't go near Radical choppers , Casbolts or Trevor Pierce.

Funny. Most people say the same thing.

[brp]

Went for WOF at BP Marshlands Ch-Ch, paid at counter and rode round back and waited and waited - finally guy comes towards me shaking his head - "Its the WOF motorbike guy's day off"

Never heard of such a thing where there is WOF specialist for motorbikes given they are more basic to check than a car. Communication between the front desk and the inspectors would have been a fine thing.


Went to On The Go on Hills road and warrant was done in a Flash !

[Jay GTI]

Just did the first oil change after having had the bike in for recall work at the dealer (gearbox bearing, so cases were split). The sump plug was on so tight, I needed a breaker bar on the socket to get it off (it's nicely rounded now too, so new one of those now required), same deal with the cover for the secondary filter. When I pulled out the secondary filter, it was covered in bits of engine sealant, so can only assume a fair amount was used in re-assembly... the valve cover gasket leaks oil... and as usual (happens every time they do any engine work) it's got water with a subtle hint of coolant in the rads... the mechanic at the dealership has a reputation, which my experience would seem to back up.

When it's time to do the 50hr clearance check/piston/crank whatever is required service, I'll be going somewhere else.

[Rehab]

When it's time to do the 50hr clearance check/piston/crank whatever is required service, I'll be going somewhere else.

Where's the somewhere you won't be going back to (so I/we can avoid it too)? Or are you not saying or purpose?

[Crasherfromwayback]

Good shit man...thats customer service:niceone:I have to pass through Welly in about 6 weeks, PM me if you hav a deal on a 180/55R18 Night Dragon for the back end of my bike.....:msn-wink:

Yo mate! email the spares manager and let him know when you're coming through and see what sort of demon deal he can do for you.

gharkness@wmcc.co.nz

Geoff will see you right. Tell him I told you to get hold of him.

Pete

[skippa1]

Yo mate! email the spares manager and let him know when you're coming through and see what sort of demon deal he can do for you.

gharkness@wmcc.co.nz

Geoff will see you right. Tell him I told you to get hold of him.

Pete

Cheers Pete, will do

[Crasherfromwayback]

Cheers Pete, will do

Good stuff. We're gonna go hard out on tyres for a while.

[jasonu]

Good stuff. We're gonna go hard out on tyres for a while.

Does that mean you are going to over inflate them???

[Crasherfromwayback]

Does that mean you are going to over inflate them???

For skids yes! We're offering guarantees on them too. How's that!?

[TrentNz]

I went to Trevor Pierce Yamaha looking for a new used yz250f and they were out of used bikes, but he went well out of his way to help me find a bike from another shop. he told me to go to Tracktion where i bought a kx250f. they even got a new rear guard for me as the other one had a crack in it
excellent customer service from both shops.
i went to a motorbike store on marshlands road and they weren't help at all. they wouldn't let me lay-by a bike at $500-600 per week and when i asked if they knew any other motorbike stores they didn't want to know about it.

[White trash]

Good stuff. We're gonna go hard out on tyres for a while.

Why for just a while?

[Crasherfromwayback]

Why for just a while?

Because we reckon a few years is enough.

[White trash]

Ahhh, makes sense.

[Macontour]

Had the family in the car 9:30 last night coming to Auckland from Whitianga and my headlights, low and high, went out midway between Hikuai and Kopu.:( Checked all fuses etc then called AA. Mechanic arrived pretty quickly and checked all fuses etc with no joy and decided that the switch on the indicator arm must be stuffed. He jury rigged a wire from Alternator to give me one low beam headlight and I got home near midnight.

Called Mitsubishi today to check cost of switch/indicator stalk: $500 for the combo(must get indicator and wiper stalk together, go figure!!) and it has to come from Australia.

I called Wiri Automotive Electrical Ltd after looking at their website with the intention of getting them to check it and rig me up some switches on the dash because the cars only worth $2000 and I wasn't going to spend $500 just to turn the lights on.

Kevin told me to just bring the car over, they would check it out and if he couldn't fix it there and then they would rig something up so I could get by until it could be fixed properly.

I turned up and one of the guys stopped what he was doing to check it out after I told him what the mechanic had done.

He found a dodgy relay that had appeared to be working but wasn't completing the circuit, an easy miss in the dark at the side of the road. They ordered one in for me on a one hour courier. I went back later to collect it. Kevin plugged it in and checked the lights worked properly and $55 later I was on my way.

Awesome to tell me to just call in, great that he said they would get me sorted one way or the other, I didn't have to go back next week to pick the relay up, he checked the problem was sorted, I expected to have to pay a couple of hundred if they had to put extra switches or a 2nd hand unit in and it was only $55 all up.

I reckon I got a great deal from an honest business.

They do ALL sorts of Automotive Electrical. They had a few cars there, a digger, a large Mobile home and they also do motorcycles.

They are at 121 Plunket Ave, Manukau, just South of the new Motorway.

Phone 262-2660

[caseye]

+1 for Wiri Automotive Electrical, Kevin got a LED Relay in for me, when it arrived he checked that it would work on LED's he had in store, when i came back and told him it had not worked he said "no worries" and replaced the cost of the unit and sent it back to the manufacturer.Telling them it hadn't done the job advertised.
Takes a while to find good auto sparkies and yes this was on a bike.

[jasonu]

for skids yes! We're offering guarantees on them too. How's that!?

super cj!!!

[young1]

AFC Motorcycles in Palmmerston North. I can not fault them, they make you feel welcome, they are polite and professional and do a good job. Obviously fellow bike enthusiasts.

[hellokitty]

Another :niceone: for Cyclespot - I went there the other day, with "issues" which was in fact, a stupid :facepalm: :rolleyes: retard moment on my part. They didn't laugh at me (behind my back wouldn't matter cos I won't see it) Very patient and helpful guys.

[trustme]

:niceone::niceone: Ericksen Honda. Bayview Napier . Rang looking for an oddball tyre size on Friday, They came back within 5 minutes with options that they could get delivered on Saturday. Turned up 9.00am on Saturday , tyre is there , fitted & on my way by 10.00am.
Really well done, unlike another dealer in Napier who has been off hand & less than forthcoming on the 3/4 occasions I have tried to deal with them .

[roogazza]

I'm not one to go into bike shops very often unless I'm needing something. But I was due for tyres and now that I'm in my sixties, figured I am over wrestling with tyres.
In short, Wgton MCC looked after me and my toy yesterday. Friendly, professional and had it done in a flash, in the time it took to throw down one of 'Crashers' coffees.
Pity they are a 'water bottle trip' from Kapiti. Thanks G.

[jimichelle]

went into rolling thunder spoke to salesman oredered a bike then and there
he took all my details said order # blah blah will be here in april
ended up no record of me ever putting my name down no mention of deposit at time
anyway got one about 2 mths later than he said from another salesman
after ringing all the other harley dealerships in nz and they were all sold as well

service time rang up and booked it in yep they said hows wed next week i said great see you then
rode on in no record of it being booked in and didnt take note of the person i was speaking to but they managed to "fit me in " but sounds like it was a big deal and they were doing me a favour


third time ......new tyres time rang up and and asked if they would match another place price wise ok he said but not till next week i said ok (that way i would have another pay arrive) went in and tyes went on looked good went to pay and it was dearer i said (i remembered the name this time )blah said he would price match and he was sitting next to the guy i was speaking to and he denied it !
one even suggested to take the back tyre back to compensate for price difference
by this time my anger was rising so i suggested politly to put the other fukin tyres back on and ill go somewhere else anyway got them for that price left with a sour taste

3 strikes rolling thunder im off on a road trip for my next servicing

[5150]

Bad Service:
Got charged $75 to fix a puncture and had to wait 2 fckn hours, and that was after I booked it in.

Good service:
While I waited for the bike, I went to the knock shop down the road, and got a full service for under $150 (with a smile) :whistle:

[Crasherfromwayback]

While I waited for the bike, I went to the knock shop down the road, and got a full service for under $150 (with a smile) :whistle:

You sure that 'smile' was just her doing her best to surpress laughter at the size of your member?:innocent:

[5150]

You sure that 'smile' was just her doing her best to surpress laughter at the size of your member?:innocent:

Dunno, but then she couldn't say much with a full mouth :laugh:

[oneofsix]

Dunno, but then she couldn't say much with a full mouth :laugh:

You must hate it when they forget to take the bubblegum out. I guess its a bitch to get off the pubs.

[5150]

You must hate it when they forget to take the bubblegum out. I guess its a bitch to get off the pubs.

:killingme:lol::clap:

[Rehab]

For service so bad you'd consider homicide and/or take the fuckers to court, check out the thread http://www.kiwibiker.co.nz/forums/showthread.php/138048-RaceEvolution.-Any-good

[sil3nt]

Took the bike in on Monday to book a WOF. Ordered some bearings and told them my back lights aren't working. There were two choices for the bearings and I went for the cheaper although the lady recommended the other ones. They couldn't do the WOF until Thursday. Take it on on Thursday and now they can't do it until Friday :facepalm: Pain in the ass but not a big deal. Had to leave the bike there as I work mornings so couldn't drop it off on Friday. Luckily the partner works next door so I steal her car.

Come Friday I go in and ask about my bike. Dude walks away and I wait at the counter. 5 minutes passes and I walk away to look at bikes. Come back and the guy is still tapping away at the computer. So off I go again. Come back a few minutes later and it turns out he is helping a customer who walked in after me :facepalm:

Speak to another guy but he can't help me as the first guy had started the invoice but not finished it. Wait around some more and the first guy finishes the invoice for the second guy to deal with. Only 20 minutes to get an invoice :mellow:

Asked how much it is and was told $600 :gob:

Turns out they ordered the wrong bearings. Got the more expensive ones. They didn't seem to give a shit though.

After fixing my bike it apparently wouldn't start. So they then spent a few hours looking for a broken wire.

So 4 hours labour when I was expecting 1-2.

Was in a hurry so said I would sort it on Monday when the manager is in. Paid half though.

Ride off and notice some buzzing at 100kph. Look down and I see a small part of the fairing flapping away on the inside. No drama will see whats up when I get home. Get home and find the fairings haven't been fitted properly and the small piece has been glued back on which then failed. :facepalm:

Pretty pissed off at this point but nothing I can do until Monday.

About to head to work this morning and I notice the brake lights are stuck on. Go from no lights to full lights :facepalm:

So expecting around $300 of work, no phone calls and i get charged $600 and am given a bike with fairings that aren't fitted and partly glued on and brake lights that are permanently on.


I have no idea if any of what i wrote makes any sense. Had no sleep and am fucked off my bike has come bike in worse condition than when i dropped it off.

[5150]

Took the bike in on Monday to book a WOF. Ordered some bearings and told them my back lights aren't working. There were two choices for the bearings and I went for the cheaper although the lady recommended the other ones. They couldn't do the WOF until Thursday. Take it on on Thursday and now they can't do it until Friday :facepalm: Pain in the ass but not a big deal. Had to leave the bike there as I work mornings so couldn't drop it off on Friday. Luckily the partner works next door so I steal her car.

Come Friday I go in and ask about my bike. Dude walks away and I wait at the counter. 5 minutes passes and I walk away to look at bikes. Come back and the guy is still tapping away at the computer. So off I go again. Come back a few minutes later and it turns out he is helping a customer who walked in after me :facepalm:

Speak to another guy but he can't help me as the first guy had started the invoice but not finished it. Wait around some more and the first guy finishes the invoice for the second guy to deal with. Only 20 minutes to get an invoice :mellow:

Asked how much it is and was told $600 :gob:

Turns out they ordered the wrong bearings. Got the more expensive ones. They didn't seem to give a shit though.

After fixing my bike it apparently wouldn't start. So they then spent a few hours looking for a broken wire.

So 4 hours labour when I was expecting 1-2.

Was in a hurry so said I would sort it on Monday when the manager is in. Paid half though.

Ride off and notice some buzzing at 100kph. Look down and I see a small part of the fairing flapping away on the inside. No drama will see whats up when I get home. Get home and find the fairings haven't been fitted properly and the small piece has been glued back on which then failed. :facepalm:

Pretty pissed off at this point but nothing I can do until Monday.

About to head to work this morning and I notice the brake lights are stuck on. Go from no lights to full lights :facepalm:

So expecting around $300 of work, no phone calls and i get charged $600 and am given a bike with fairings that aren't fitted and partly glued on and brake lights that are permanently on.


I have no idea if any of what i wrote makes any sense. Had no sleep and am fucked off my bike has come bike in worse condition than when i dropped it off.

That is worth name and shame me thinks :pinch:

[sil3nt]

That is worth name and shame me thinks :pinch:Not yet. It has been written with anger. We shall see what Monday brings. The manager is a good dude and I wish I was able to deal with him on the day.

What I would like to know is this...

Am I right to be pissed off that they spent hours fixing a broken wire that was not broken when I took it in? It seems to me like it it broke when they were working on it. Wires don't move around unless someone moves them around....

[caseye]

Pay NO MORE, insist they put back what they've fucked up.Argue that unless they had advised you of the bearings being the more expensive ones that you should not be paying for them either.
Last thing, try to sort it and if they don't play ball come back here and tell the whole bloody world who they are and what ratshit service they have given you.
oh and don't forget to tell them thats what will be happening, sometimes all it takes is a little public exposure!

[Gremlin]

I would say give them a chance to correct, sum it all up clearly and concisely and speak to manager.

Yes... that doesn't sound good at all :blink:

[fahnkahn]

Carmaen at the pelican club cleaned my pipe and its never been so crisp,left a wee bit of a mess but no big problem workshop was spotless,even had sheets on the workbench

[5150]

Carmaen at the pelican club cleaned my pipe and its never been so crisp,left a wee bit of a mess but no big problem workshop was spotless,even had sheets on the workbench

Did she hone out your piston? :shifty:

[Corse1]

Shop trying to load a map or even change to variant 2 in the ecu. $225 dollars later and no change couldnt do it. :angry:

[nzspokes]

I dealt with Pete at wellington Motorcycles over the purchase of a bike. Deal didnt go through due it being sold out from under us. Not Petes fault and was a GC to deal with. :yes:

Would happily deal with him again.

[jasonu]

Did she hone out your piston? :shifty:

or check your ring gear oring

[Sliver]

i booked my bike in at mcr to do a couple of simple things (was working a 14 day run and didnt have time to do my self) anyway the guy said it would be a week max

NEK MINNIT

2 months and 3 times the price quoted

[nosebleed]

Shop trying to load a map or even change to variant 2 in the ecu. $225 dollars later and no change couldnt do it. :angry:

Who was this?
I know Cajun had issues with a Tauranga dealer and his RSV.

I've been keeping an eye on here at the dealer support feedback for Aprilia and my personal experience is that since the demise of MtEMC it's ironically Haldanes that have stepped up.

If you're still have MAP issues, I know that AF1 offer a "post-it-to-us" service for our ECU's the cost is US$40.00 iirc + postage.

[skippa1]

Cheers Pete, will do

Well the tyre is the right price, very good price actually.....but I cant book for fitting on a Sat as the shop doesnt take bookings on Saturdays which is going to make it hard. The email I got back said "you will have to just take your chances". Ferry comes in at 1.15 and I have to ride to Taupo and the workshop closes at 3pm.......:facepalm:

[GingerMidget]

The crew at Motorad. I deal with them through my work on a fairly regualar basis, and they were great when i went in trying to decide between draggin jeans and some other stuff. A quick trip to buy new gloves turned in to a long waffle about everything else. :laugh:

Very little experience with WMC (sorry Pete) because when their workshop boys come up, I bug them with inane questions :innocent:

I wasn't impressed with being virtually ignored at Motormart on saturday though. They may have the bike I want, but I can find one elsewhere.

[awayatc]

fix your own bloody tires..........

easy enough

[skippa1]

fix your own bloody tires..........

easy enough

ah ....yeah right. Fixing a tyre is easy, but I am travelling from Nelson to Auckland and the cheap tyre is in Wellington.:blink:

[jimichelle]

sort this mans tyres
book him in saturday

[Crasherfromwayback]

Well the tyre is the right price, very good price actually.....but I cant book for fitting on a Sat as the shop doesnt take bookings on Saturdays which is going to make it hard. The email I got back said "you will have to just take your chances". Ferry comes in at 1.15 and I have to ride to Taupo and the workshop closes at 3pm.......:facepalm:


ah ....yeah right. Fixing a tyre is easy, but I am travelling from Nelson to Auckland and the cheap tyre is in Wellington.:blink:


sort this mans tyres
book him in saturday

You come and see me, and if I have to fit the tyre myself I will. I said we'll see you right, and for sure we will.

Pete

[Corse1]

Who was this?
I know Cajun had issues with a Tauranga dealer and his RSV.

I've been keeping an eye on here at the dealer support feedback for Aprilia and my personal experience is that since the demise of MtEMC it's ironically Haldanes that have stepped up.

If you're still have MAP issues, I know that AF1 offer a "post-it-to-us" service for our ECU's the cost is US$40.00 iirc + postage.

Rather not say but you have the area correct. Took it NTB Racing at Te Rapa. running Map 2 variant now and balanced throttle bodies, adjust throttle free play which was preventing correct TPS setting. Its a different bike. He showed me switching between the variants which other dealer couldn't do but he was unable to load new map. Mark is a top bloke and very very good mechanic. He is trying to find out why new maps cannot load. Been talking to Micah and Ted at AF1. I know about the post it option but it looks like there is a problem with the ECU??

[skippa1]

You come and see me, and if I have to fit the tyre myself I will. I said we'll see you right, and for sure we will.

Pete

Youve got a tyre sale then, I will be in Saturday arvo as soon as I get off the ferry.:yes:

[hellokitty]

I wasn't impressed with being virtually ignored at Motormart on saturday though. They may have the bike I want, but I can find one elsewhere.

I went to AMPS as a cash buyer twice to buy a bike and was totally ignored. I went somewhere else....
Funny thing is, my husband goes in and they are all over him like a rash and he doesn't have any money!

[Sliver]

I went to AMPS as a cash buyer twice to buy a bike and was totally ignored. I went somewhere else....
Funny thing is, my husband goes in and they are all over him like a rash and he doesn't have any money!

Happens all the time down here...People go to have a look at another car, Nobody talks to them and they come rolling back to me.

Love it

[Trade_nancy]

ANZA in Palmerston North. Needed bearings for my Triumph. Visited parts counter and was promised info to be emailed. He emailed to say - Triumph parts very dear and he's checking other sources. Will get back ASAP. Didn't hear for a week+ so went back in and saw same guy who says..what was you wanted? Looked up his book - oh yeh,...Triumph prices were $$$...OK I'll check into it. Another week. Go back in...Oh yeh - I'll check into it. Another week - I email him - no reply - now 6 monthe later...shop at City Honda for all my Triumph parts. City Honda are friendly and get back to me as promised.

[Owl]

ANZA in Palmerston North. Needed bearings for my Triumph. Visited parts counter and was promised info to be emailed. He emailed to say - Triumph parts very dear and he's checking other sources. Will get back ASAP. Didn't hear for a week+ so went back in and saw same guy who says..what was you wanted? Looked up his book - oh yeh,...Triumph prices were $$$...OK I'll check into it. Another week. Go back in...Oh yeh - I'll check into it. Another week - I email him - no reply - now 6 monthe later...shop at City Honda for all my Triumph parts. City Honda are friendly and get back to me as promised.

Interesting that!
They wouldn't sell my partner a tank bag, because it didn't have a price tag on it.:scratch: She was that pissed off, she bought her new Bonneville from Motorad in Wellington. Motorad were brilliant to deal with!

In saying that, I've never really had an issue with Anza and I've always found them very helpful. Parts and service dept in particular.

[Jerry74]

ANZA are damn expensive compared to most $700 for my starter motor to have slave cylinder replaced, mind you it only took them a day so was happy with that part.

[skippa1]

ANZA are damn expensive compared to most $700 for my starter motor to have slave cylinder replaced, mind you it only took them a day so was happy with that part.

yawhhhhaaaaatttttt?????:no:

[Jerry74]

yeah a day work was not too bad but Avon City here in ChCh just about had a stroke when I told them how much ANZA charged, they would have done it for no more than $300, sucked that I was stranded in Palmerston Nth at the time.

[Crasherfromwayback]

Youve got a tyre sale then, I will be in Saturday arvo as soon as I get off the ferry.:yes:

Look forward to meeting you then. Have you sorted the tyre with Geoff? I'm bringing one of our mechanics in from 1.30 so I don't have to get my hands dirty!

Pete

[skippa1]

Look forward to meeting you then. Have you sorted the tyre with Geoff? I'm bringing one of our mechanics in from 1.30 so I don't have to get my hands dirty!

Pete

I spoke with Geoff and he thought there was one in stock. For clarity, it is a PIRELLI NIGHT DRAGON RR 180/55R18, are you able to check one is in stock?

[Crasherfromwayback]

I spoke with Geoff and he thought there was one in stock. For clarity, it is a PIRELLI NIGHT DRAGON RR 180/55R18, are you able to check one is in stock?

Lucky last one and it's now been put aside for you.

[GingerMidget]

I went to AMPS as a cash buyer twice to buy a bike and was totally ignored. I went somewhere else....
Funny thing is, my husband goes in and they are all over him like a rash and he doesn't have any money!

Yeah, I'm taking dad in on sunday, he knows nothing about bikes, but he can bluff well enough, and has this knack for haggling over money.

[skippa1]

Lucky last one and it's now been put aside for you.

Awesome man:sweatdrop now that really is service. I will see you sat arvo. Keep a look out for a black Victory :shit:

[Crasherfromwayback]

I will see you sat arvo. Keep a look out for a black Victory :shit:

Will do mate.

[GingerMidget]

Hey Pete.

Your guy with the blonde ponytail ignored me for a good ten minutes just before 3 today. In fact nobody said so much as hello the entire time I was in the store. :no:

[Crasherfromwayback]

Hey Pete.

Your guy with the blonde ponytail ignored me for a good ten minutes just before 3 today. In fact nobody said so much as hello the entire time I was in the store. :no:

Hey there you. That's so stink, and whilst I can't remember seeing a Ginger anything in the store as I was so out of control busy...it's no excuse.

What was it you were after, and how can I put it right and help?

Pete

[Ollie.T]

Man, feeling kinda sorry for Pete...

Seems like as he is the most prominent shop owner on here (and trying to address peoples problems), he is getting a disproportionate number of negative posts in this thread.
All the times I have gone in there wanting to buy something, I have received excellent advice and walked out with a new purchase (and quite often, a free coffee :love: )

The only shop I wasn't impressed with, is one in christchurch who I emailed trying to find a air filter. They responded 2 weeks later saying they didn't have any, the suppliers didn't have any so I would have to get one from italy for a exorbitant amount of my hard earned cash.

Emailed another shop, they called round a bit and found me a aftermarket one, had it delivered overnight.

[Hawkeye]

Needed a speedo nut for the katana because I had a snapped lug on mine. Wellington Motorcycles quoted me $256. Guy coming in from Canada bought one off the shelf for $14 in Canada. :thud:
I'm not having a go at WMC as Pete wasn't happy either. A lot of the time the bike shops hands are tied by the suppliers, in this case Suzuki NZ.
I've always found WMC good to deal with and will still go back. But I can understand why people get pi&$ed off with some of the prices charged in NZ and deal on-line instead.

[jimichelle]

Seems like as he is the most prominent shop owner on here (and trying to address peoples problems), he is getting a disproportionate number of negative posts in this thread.

seems to me that wmc is the one to go to sure you have some bad pr but as the bloke with the tyre can vouch
he will do his best and that seems to be the rarity now days mores the pity

[Crasherfromwayback]

Needed a speedo nut for the katana because I had a snapped lug on mine. Wellington Motorcycles quoted me $256. Guy coming in from Canada bought one off the shelf for $14 in Canada. :thud:
I'm not having a go at WMC as Pete wasn't happy either. A lot of the time the bike shops hands are tied by the suppliers, in this case Suzuki NZ.
I've always found WMC good to deal with and will still go back. But I can understand why people get pi&$ed off with some of the prices charged in NZ and deal on-line instead.

That's a bit rough mate. Pretty sure I addressed and answered this problem. And it wasn't what it seemed.

[Crasherfromwayback]

seems to me that wmc is the one to go to sure you have some bad pr but as the bloke with the tyre can vouch
he will do his best and that seems to be the rarity now days mores the pity

Peter turned up on que. We fitted his tyre (gotta remove the lower muffler on his Victory to fit a tyre) as per quote, and sent him on his merry way.

I'm not one of the owners of WMCC, but seeing as I was a mechanic by trade years ago, and also spent years on the other side of the counter, I hate it when things go bad. So I always do my best to see everyone happy and looked after.

So cheers jimichelle...hope to see you one day soon too!

Pete

[GingerMidget]

Hey there you. That's so stink, and whilst I can't remember seeing a Ginger anything in the store as I was so out of control busy...it's no excuse.

What was it you were after, and how can I put it right and help?

Pete

Great response. I need gloves, and eventually want boots, But gloves are priority at the moment. I'll come down wednesday after work if I can.

I'm a little hard to miss, ginger wearing gym gear. :laugh:

[Crasherfromwayback]

Great response. I need gloves, and eventually want boots, But gloves are priority at the moment. I'll come down wednesday after work if I can.

I'm a little hard to miss, ginger wearing gym gear. :laugh:

Well how 'bout you make a point of asking for me, and I'll make sure we make up for todays lil cockup.

P

[caseye]

I live in Dorkland butt I've visited WMC and had the pleasure ( it was for me) of one of Pete's coffee's! I was made welcome and shown all that I wanted to see.
I'd go back like a shot and I've never forgotten Peters attentive ear and helpfulness.Price is not the B all and End all, though if it's an outright drag race and it's significant then things do change a bit.That's a fact of life and to take it personally is silly.
Keep up the good work Peter.

[Hawkeye]

That's a bit rough mate. Pretty sure I addressed and answered this problem. And it wasn't what it seemed.

Hey Pete, sorry if this came across wrong. As I said, you weren't happy either and took Suzuki NZ to task over it. You have always given me good service, and I continue to deal with the shop.
For the part in question, you weren't given the chance to address it until after the fact. I rang parts, got quoted the price and immediately went online to see if I could source it cheaper elsewhere.
I was lucky that Jeff was coming over 4 days later and emailed him.
You followed up immediately I mentioned it in another thread via a PM asking for details. By then I already knew that I would be getting the part via Jeff.

My point of the post was not meant to be negative. It was more about trying to point out that at times your guys prices are tied by the suppliers which equates to negative rep for you, for something you have very little control of.

I have always had good service from WMC.

NB. I have yet to try your world famous coffee, even though you offer me one every time I come into the shop. :niceone:

[mrchips]

Service I've received from ALL Motorcycle shops here in Lower Hutt & Wellywood far surpasses my experiences with car garages / car dealers & the like over my 27 years of motoring.

I service my own bikes & frequently order parts & ask for advice, haven't been chased out a store yet. :laugh:
I mostly frequent WMC & Motomart & always received outstanding service / advice from both in keeping me mobile.

Too little is mentioned about good service these days..... good on ya !

[kevie]

Pete King in Palmerston North (Harley/V-Twin guru) was always excellent, always helpful with advice and done a couple jobs for me on my Virago.

Other shop I had association with was ANZA, while they were sort of good they wouldnt supply the carb part I needed, said it was unavailable now, I got hold of the Harley shop in Welly and they had it (aftermarket)

I have had a couple contacts with Boyd Suzuki in Hamilton and so far impressed with their service .... actually ..... Suzuki shop in Palmerston North was awesome too, very quick and efficient sales service.

[Katman]

Needed a speedo nut for the katana because I had a snapped lug on mine. Wellington Motorcycles quoted me $256. Guy coming in from Canada bought one off the shelf for $14 in Canada. :thud:
I'm not having a go at WMC as Pete wasn't happy either. A lot of the time the bike shops hands are tied by the suppliers, in this case Suzuki NZ.
I've always found WMC good to deal with and will still go back. But I can understand why people get pi&$ed off with some of the prices charged in NZ and deal on-line instead.

Doesn't sound to me like you were quoted for a nut.

[Hawkeye]

Doesn't sound to me like you were quoted for a nut.

I was suprised at the time Katman. I even questioned it but was told that was the price.

Here is the part (which I'm sure you already know what I'm talking about)

Speedo Rotor Sensor

Granted they may have quoted for the wrong part number but when your on the phone and they quote you a price....

[Katman]

I was suprised at the time Katman. I even questioned it but was told that was the price.

Here is the part (which I'm sure you already know what I'm talking about)

Speedo Rotor Sensor

As you now point out, that's a Teapot's Speedo Sensor Rotor.

It's certainly not a 'nut'.

Sounds to me like you were quoted for the Sensor itself - not the Rotor.

[Hawkeye]

As you now point out, that's a Teapot's Speedo Sensor Rotor.

It's certainly not a 'nut'.

Sounds to me like you were quoted for the Sensor itself - not the Rotor.

That could definately be the case Katman. And certainly not a 'service' problem. Could quite easily have been a genuine misunderstanding.
I did ask for a Speedo Sensor Rotor (and not a 'nut') at the time as I had done my research to ensure I was asking for the correct part. Just easier to describe it as a 'nut' on here.

[GingerMidget]

Well how 'bout you make a point of asking for me, and I'll make sure we make up for todays lil cockup.

P

Sweet. I'll have a coffee at the same time too thanks. Milk and one. :laugh:

[skippa1]

Peter turned up on que. We fitted his tyre (gotta remove the lower muffler on his Victory to fit a tyre) as per quote, and sent him on his merry way.

I'm not one of the owners of WMCC, but seeing as I was a mechanic by trade years ago, and also spent years on the other side of the counter, I hate it when things go bad. So I always do my best to see everyone happy and looked after.

So cheers jimichelle...hope to see you one day soon too!

Pete

:yes:Hell yes and what a bunch of good bastards!!!:yes: The tyre was put aside as Pete said, the mechanic (yogi I think) bust a sweat changing it and it all came in over $100 cheaper than I could get it in Nelson. I can only say cheers guys, you really hold true to promises of great service, low prices and delivery at WMC. Got my vote for topping all the shops I have dealt with.:Punk:

PS:, I should add that FREE tyre insurance was included! And I didnt try Petes coffee, I had a long ride ahead lol

[Crasherfromwayback]

PS:, I should add that FREE tyre insurance was included! And I didnt try Petes coffee, I had a long ride ahead lol

Good to meet you mate, glad you're a happy camper. You missed out on a fine experience though regarding my coffee.

Thanks for coming to see us.

Pete

[GingerMidget]

I'm happy with wellington motorcycles now. Cheers for todays help Pete.

If you have that GPX in 4.5 months time, I'm pretty sure its gonna have a new home. Must play with it at some stage.

Now excuse me while I die in a corner. PT = :devil2:

[chasio]

Another well done post, so thought I'd tack it onto this thread.

Cycletreads sold and fitted me a new rear tyre on Saturday. This morning it was flat.

I rang them up and they couldn't have been more helpful. Picked me and the bike up and sorted it out, including upgrading the tube to a heavy duty one because that was my preference and the usual balance and all that jazz. Gave me a cup of tea. And didn't charge me a cent.

It turns out that the tube had a manufacturing defect (a very slow leak at the splice) and they were nothing but helpful in getting it sorted. I don't spend money with them that often, so I assume they would look after anyone similarly. I'll keep going back.

Good effort.

[chrisht]

Bit late tagging onto this one but thought worth sharing....Red Baron Auckland...Have had my bike for over Two weeks with no contact to let me know what is going on - this is after I was told that oil leaking onto the front brakes/tyre from fork seals,oil leaking onto the exhaust & only having ridden the thing for 2000k's since buying it, is "no big deal"....finally received a phone call today telling me it's ready for collection..$400!!Certainly wouldn't recommend this place for anything, apart from the salesman, not a bad guy - otherwise absolutely useless............................!!

[nzspokes]

Holeshot Suzuki.

Good guys. Got my Bandit there and agreed for a couple of little fix ups as part of that. Over that week the exhaust got noisy and was leaking under the motor. The mechanic said he would sort it when I dropped it off but I wasnt so sure. They said it would be ready that afternoon. When I rung to check they said it was not done and would be the next day. I got a call just before lunch the following day it was ready.

When I get there on the loaner bike (Maurarders dont suit fat bastards, im sure I bottomed the rear springs all the way to and from work) the mechanic goes through what they did. They replaced the pipework under the motor as they didnt think they could do a good enough job on the existing one. They custom made some bits. It looks great and sounds awesome. Even replaced a chrome cover they thought looked manky.

They did the other little thing I requested. But they also seem to have gone right over her and rebleed the front barkes etc. Stuff I had not asked for. All at no charge as part of the purchase deal.

Easy to deal with guys. I would happily recommend the sales crew and mechanics. :cool:

[Muppet]

Hand on heart; Don at Pitlane in Darfield (Canterbury) for tyres, chains, sprockets, brake pads, oil and filters. Knows tyres back to front and also what you should have on what bike. Been going there for 15 years for all consumables for my bikes. Took an 2004 R1200GS in there for new tyres, before I rode it to Auckland for a mate. Don spent 2 hours trying (and succeeding) to fix a seized rear brake caliper and wouldn't take anything for it.:niceone:

[GingerMidget]

Two shops this time.

Motorad, awesome deal on some great new gear!

Boyle Kawasaki. Bought a helmet from them because it was what I wanted and it was cheaper than I could find anywhere else. Took the clear visor out of the box and its got what looks like solvent damage on it (still in the original bag) and its taken two weeks of me chasing them. The rep was supposed to come in and see it, and apparently didn't. But no call to say we still haven't got one. I won't be spending money there again. Its limited my riding, because I can only ride during the day with the tinted visor.

[GingerMidget]

Update on the visor, I called another stockist of AGV to get the reps phone number. The new visor will be delivered tomorrow. Super pissed because I've been fobbed off and had my time wasted for two weeks for something I sorted out myself. When I upgrade helmets, I'll be going to a different store.

[jellywrestler]

Update on the visor, I called another stockist of AGV to get the reps phone number. The new visor will be delivered tomorrow. Super pissed because I've been fobbed off and had my time wasted for two weeks for something I sorted out myself. When I upgrade helmets, I'll be going to a different store.

So who are you pissed off with , the dealer or their Rep?????

how do you know that the dealer hadn't contacted their Rep and they are the one who hasn't followed it up?

[Crasherfromwayback]

So who are you pissed off with , the dealer or their Rep?????

how do you know that the dealer hadn't contacted their Rep and they are the one who hasn't followed it up?

Times 2. Boyles can be a bit slow at times, but they're straight up guys.

[caspernz]

Changing the angle just a tad on this subject, doing the majority of your shopping for bike goodies at one store improves/maintains the service as well.

Well, that's been my experience to date anyhow. Wellington Motorcycles confirm this for me, so I keep going back to them.

[Crasherfromwayback]

Changing the angle just a tad on this subject, doing the majority of your shopping for bike goodies at one store improves/maintains the service as well.

Well, that's been my experience to date anyhow. Wellington Motorcycles confirm this for me, so I keep going back to them.

And make sure to come and see me, so I can make sure you're looked after even bettera for showing us your loyalty.

Many thanks for the nice words!

[caspernz]

And make sure to come and see me, so I can make sure you're looked after even bettera for showing us your loyalty.

Many thanks for the nice words!

We've already met Pete, a few weeks back. I'm one of those Rimutaka truckers that enjoys the work of Dr Robert Taylor. And no I don't wanna get near your coffee hahaha!

BTW. I just call it the way I see it. And I like the idea of supporting a local bike shop so I can go to a local bike shop.

[Crasherfromwayback]

We've already met Pete, .

Yeah I know we have. But what I meant by that is...come and see me when you come to buy stuff. We'll gang up on the spares guys!:msn-wink:

[caspernz]

Yeah I know we have. But what I meant by that is...come and see me when you come to buy stuff. We'll gang up on the spares guys!:msn-wink:

Ooooohhh, I'm full of bad ideas already...don't encourage me!

[GingerMidget]

So who are you pissed off with , the dealer or their Rep?????

how do you know that the dealer hadn't contacted their Rep and they are the one who hasn't followed it up?

I'm pissed because nobody bothered to call me back to say it was going to be another week. I'm pissed at the rep because he didn't bother going in. Its a balls up. The whole thing. So I'll stick to the ones I'm happy with.

[Berries]

I'm one of those Rimutaka truckers..........
I don't have my urban dictionary handy, but is that another term for a Cleveland Steamer?

[caspernz]

I don't have my urban dictionary handy, but is that another term for a Cleveland Steamer?

You must have the south island version huh? Any Wellingtonian knows what it means...:laugh:

[imdying]

Pitlane has always been awesome, and the Avon City Suzuki parts department are certified good cunts (tm).

[BuzzardNZ]

I got Wellington Motorcycles to setup the suspension for my weight. Feels like a new bike now.
Couldn't be happier with the results.
Should have done this years ago.
Thanks for an awesome job lads :yes: :woohoo:

[Dangsta]

Whitelock Suzuki here in Wanganui have been great in terms of servicing and looking after my bike as well as answering my stupid questions. They did a recent job on the bike and the first time I stopped after picking it up it wouldn't start again. I called them up, they came out to help right away in the van, the guy looks at the bike...nods his head knowingly and then....flips my kill switch back off (I'd clipped it with my glove when I stopped at the cafe). No charge and they even made me feel abit better by saying they get called out for this all the time.

On another note, I'm looking at getting a Harley soon and had planned on going to ANZA in the New Year. After reading the posts, I think I might head up to Wellington Motorcycles now. I only went there once on a work thing but I remember the guy showing me round the bikes and letting me throw a leg over even though I said I was just passing through and not looking to buy anything at the time.

[Crasherfromwayback]

On another note, I'm looking at getting a Harley soon and had planned on going to ANZA in the New Year. After reading the posts, I think I might head up to Wellington Motorcycles now. I only went there once on a work thing but I remember the guy showing me round the bikes and letting me throw a leg over even though I said I was just passing through and not looking to buy anything at the time.

I can assure you I'll make it worth your while to continue on down to see me @ Wellington Motorcycles!

Happy New Year!

Pete.

[DEATH_INC.]

I've said it before, Experience motorcycles (at least the parts guy) are fricken awesome. Got a clutch cable off 'em for the old turbo, ex japan, told me 2 weeks and it was here well under that. All arranged over the phone, and they rang me the minute it got there. Top bloke! (Neil I think)

[McFatty1000]

Avon City is the best... they dropped the quoted price for a service by $90 good fellas there, fast becoming one of the best shops in CHCH.

Rolling Thunder not too bad once you can appreciate how much work they have on but their service is pretty good.


Don't go near Radical choppers , Casbolts or Trevor Pierce.


How come not the last three?


Had good service from both Budget Spares and Trevor Pierce myself, stuck to the quotes they've given and both identified/sourced cheaper options for items and repairs

[Gianz]

Took my bike to Haldanes for a 24k service (only shop I could book one in reasonable time).
Not going back:
charged way too many hours labour.
charged for changing stuff that didn't need to be changed in 24k service (coolant and brake liquid).
charged for a indicator bulb that worked until i left the bike there

took the bike, went for a spin, found out they forgot to put back a screw in the right hand side switch, the whole throttle assembly was turning around the handlebar. Went back and they found a screw somewhere to put in.

the handlebars are not in the same position as they were, I had to reset them when home

there are oil and grease stains all over the bike.

They put a filthy amount of oil on top of a dirty chain. I would expect for all the money I spent they could give the chain a clean.

And just to be safe they pumped both wheels to 42psi. Bike needs 33-36!

they left the bike under the rain all night long, I know it's not a problem but that means it was ready the night before, that means the bike didn't stay in the workshop as many hours as they charged me.

[Edbear]

I've said it before, Experience motorcycles (at least the parts guy) are fricken awesome. Got a clutch cable off 'em for the old turbo, ex japan, told me 2 weeks and it was here well under that. All arranged over the phone, and they rang me the minute it got there. Top bloke! (Neil I think)

Neil Walsh is a top bloke, he's been around a long time. :yes: The whole team in there is friendly and keen.

[Canis G.]

Seems like I am going against the grain but I went to Cassbolts for older Ducati parts (dreading the worst). The guy was really helpful made sure he identified all the correct parts etc., looked at his suppliers and found the cheapest alternatives etc, and blow me down if the prices were better than similar items off TradeMe and competitive with e-bay (when you take into account exchange rates and shipping). Even gave me a tip for re-registering my bike that probably saved me about $80. How good is that!

Budget Motorcycle Spares have always done me proud in terms of service and price - big ups to them.

[GrayWolf]

I can assure you I'll make it worth your while to continue on down to see me @ Wellington Motorcycles!

Happy New Year!

Pete.

Yeh Pete is good like that, to encourage you to buy a part, bike or clothing item every visit........ He WILL supply a free mug of Coffee :crazy:

[Crasherfromwayback]

Yeh Pete is good like that, to encourage you to buy a part, bike or clothing item every visit........ He WILL supply a free mug of Coffee :crazy:

Some wish they'd declined...

[The Lone Rider]

Only had real problems with Budget Motorcycle Spares, where I had bought an electrical part for a bike, verbally checking multiple times with sales man that it would in fact work on my bike since the part clearly said it was for a different variation of my bike model.

"Yeah it will work, same bike really" was what I was told

Then I asked why it had an extra wire compared to the broken one I brought it

Oh thats for the XYZ model, just dont connect that one.


So bought it at the cost of several hundred dollars.

Put on a multimeter when I got home, to check it was functional. It was.

Wired it to bike as instructed (ie.. I pluged it in, but disconnected the "extra" wire).

Turned on bike and checked current... part blew straight away.

Phoned shop the following week.

Was told one of two things -

*that they had no recollection of who I described as the person that sold me the part, and the only person not there presently was away on holiday for 123 amount of time.
*that nobody that works there would sell me the part I purchased, and tell me not to hook up that wire.
*it wasnt for the model variation I have, therefore they wouldn't have sold it to me
*I cannot return it, as they can't see if I wired it correctly

Went to another shop, purchased the same part but for the model variation I had (learned a lesson eh?). Looked exactly the same, minus the extra wire. Multimeter read the same also. Hooked up the plugs. Worked fine.


So I only go to Budget now if I absolutely have to.

Last time I went to Budget I had some tires taken off, at about $25 (maybe $25 each?). Approached them a week later about putting said tires back on, plus putting in new bearings & valve stems that I was supplying. Was told it would take them a week to do it/get around to it. Wanted about $50 or so per tire. Took wheels to another place, as a week was to long for a fairly small job. Currently happily riding said bike.


Take the stories as you like.

Had mediocre service at Norjo, Casbolts, and Rolling Thunder at various times. Trevor Pierce had been so so, but I gave up going there after awhile.

I guess depended on who I talked to.

[NiggleC]

Was in Budget Spares CH when i spotted a pair of riding pants for Mrs C. Bought them only to find when i got home they were too big (a story in itself). Anyhoo Mrs C takes pants back to exchange only to be told by salesman 1 that they have never sold that brand. Mrs C then produces the receipt. Salesman 1 is saved by the bell, literally, as the phone starts ringing. Salesman 2 looks a bit ill but recovers the situation and she ends up getting a more expensive pair (she happily paid the difference). Otherwise the usual ChCh suspects are tops: Pitlane, Avon City, and an honourable mention for Hamptons back when I had a more modern BMW.

[Jerry74]

Avon City , Trevor Pierce and Hamptons are the only bike shops worth looking at here in ChCh.
If you fancy a drive to Darfield go and see Pitlane.

[The Lone Rider]

be told by salesman 1 that they have never sold that brand.

Luckier than me. I got the same bullshit story and cost me about $350 in the end and cost them my business from there on forever.

[Jerry74]

Luckier than me. I got the same bullshit story and cost me about $350 in the end and cost them my business from there on forever.

Fully agree... clueless shop really is Budget spares.

Avon City get all my business plus they now stock some tasty Suomy helmets.

[Berg]

:niceone:Dave and Sam at Motor Mart parts Lower Hutt. Always a smile and great service
:niceone:Dave at Hi Torque cycles in Paraparaumu. Has saved our ass more than once when faced with flat tyres or tyre swaps. Would recommend these two to anybody in need.
:no:Wellington Motorcycles. Rode Mrs Bergs newly acquired GSR750 after just had 1500km service from them. Wasn't happy being able to squeeze the front brake lever all the way to the right grip without bike really wanting to stop. Went and spoke to salesman who inspected it and told me "its normal, they just have shit brakes". Argued with me when told they were similar type to my Z750 which has far better brakes. I went and grabbed workshop staff who agreed with me and quickly bleed brakes. Fucken hey presto! Way better lever position and front stoppers. Will now use TSS as they are also Suzuki agent.

[Crasherfromwayback]

Went and spoke to salesman who inspected it and told me "its normal, they just have shit brakes". Argued with me when told they were similar type to my Z750 which has far better brakes. I went and grabbed workshop staff who agreed with me and quickly bleed brakes. Fucken hey presto! Way better lever position and front stoppers. Will now use TSS as they are also Suzuki agent.

That's odd. My recollection of events is quite different to yours. I remember telling you quite clearly that the brakes weren't that shit hot compared to four piston calipers, but that after you telling me how much better yours were, I told you that they're very similar brakes (ie: twin piston sliding type). You informed me yours were four piston calipers, and I said I was sure they weren't. But hey...I'm only a bike salesman!

[Berg]

That's odd. My recollection of events is quite different to yours. I remember telling you quite clearly that the brakes weren't that shit hot compared to four piston calipers, but that after you telling me how much better yours were, I told you that they're very similar brakes (ie: twin piston sliding type). You informed me yours were four piston calipers, and I said I was sure they weren't. But hey...I'm only a bike salesman!
I'all agree to disagree. They reason I knew they weren't right was I knew they WERE the same as mine being twin piston sliders. Being that mine would do a stoppie and the GSR just wouldn't stop. A bleed fixed it anyway.

[Crasherfromwayback]

I knew they WERE the same as mine being twin piston sliders.

Odd seeing as you were 100% adamant I was full of shit and yours were four piston jobs. Guess I made that bit up.

[Berg]

Odd seeing as you were 100% adamant I was full of shit and yours were four piston jobs. Guess I made that bit up.
Not going to argue here. But end result, GSR brakes needed a bleed and lever should never had pulled back to the bars. Got 30,000kms on it now and that's been the only issue

[arcane12]

I have had a mixed bag from Honda Hamilton. I bought the bike there, so thought hey, lets get it serviced there! I thought the fees charged were a little high, but hey, you pay for good work right? And I did ask them to look into a small starting issue which was apparently sorted by topping up the battery fluid. All of a sudden it had developed an oil leak!

Being a little new to bikes I stopped at Huntly Honda who topped my oil up free of charge ( :niceone: ) just asking me to give a guy at Hamilton a friendly ribbing!

Went back Hamilton Honda, and they fixed it up free of charge (apparently the speedo cable was loose) and said it probably wasn't thier fault, but were willing to take it on the chin. Must have been one hell of a co-incidence (leak free until that point). A few weeks later and I'm having starting issues again. Actually decided to look into it myself - hey, the caps are loose, and one is off! That can't be right. So yeah, either another awesome random chance, or perhaps a bit of sloppy work at Hamilton Honda?

I checked the voltage, and it's low. Also looking at the battery, is it almost definately the original one, so time to replace. It'd be nice if that was mentioned when I asked them to look into it.

[Crasherfromwayback]

Got 30,000kms on it now and that's been the only issue

Excellent news.

[sil3nt]

I have had a mixed bag from Honda Hamilton. I bought the bike there, so thought hey, lets get it serviced there! I thought the fees charged were a little high, but hey, you pay for good work right? And I did ask them to look into a small starting issue which was apparently sorted by topping up the battery fluid. All of a sudden it had developed an oil leak!

Being a little new to bikes I stopped at Huntly Honda who topped my oil up free of charge ( :niceone: ) just asking me to give a guy at Hamilton a friendly ribbing!

Went back Hamilton Honda, and they fixed it up free of charge (apparently the speedo cable was loose) and said it probably wasn't thier fault, but were willing to take it on the chin. Must have been one hell of a co-incidence (leak free until that point). A few weeks later and I'm having starting issues again. Actually decided to look into it myself - hey, the caps are loose, and one is off! That can't be right. So yeah, either another awesome random chance, or perhaps a bit of sloppy work at Hamilton Honda?

I checked the voltage, and it's low. Also looking at the battery, is it almost definately the original one, so time to replace. It'd be nice if that was mentioned when I asked them to look into it.Go talk to Grant. If you are unhappy with the work let them know. I have been unhappy with work they have done and talking to Grant (a part owner) had it sorted.

Although I don't quite understand how the oil leak could have been caused by them? Unlikely they would touch the speedo cable to get to the battery.

Glad you have mentioned this though as it seems someone in the shop is a bit sloppy with their work.

[harrysown]

The other day my motorbikes accelerator cable got snapped. Then i took the bike to Drury tyres on Tuesday, 8/01/2013. They advised that bike would be fixed by Friday. Went on friday and they said come on Monday. I then went there on Monday then tuesday then thrusday and then friday and they still haven't even touched the bike but the guy said it would be done by Monday. Today i payed them another visit and they said it wont be done by Wednesday.

Not too sure what to do. People told me that they are good mechanics but as my first experience this is just totally unacceptable.

[Maki]

The other day my motorbikes accelerator cable got snapped. Then i took the bike to Drury tyres on Tuesday, 8/01/2013. They advised that bike would be fixed by Friday. Went on friday and they said come on Monday. I then went there on Monday then tuesday then thrusday and then friday and they still haven't even touched the bike but the guy said it would be done by Monday. Today i payed them another visit and they said it wont be done by Wednesday.

Not too sure what to do. People told me that they are good mechanics but as my first experience this is just totally unacceptable.

Sounds like ripping heads off would be the logical next step. It sounds to me like you are not making yourself clear to these people.

[Crasherfromwayback]

Sounds like ripping heads off would be the logical next step.

Maybe asking what the holdup is would be better.

[Zedder]

Maybe asking what the holdup is would be better.

Or going up a "pay scale" or two. It worked for me with the only big problem I ever had with a bike shop. I ended up with a loan bike for a week and an even better price for the work done.

[actungbaby]

Excellent news.

Went to your shop with my ginger nephew where just looking , but you offered us both a coffee

really Nice mate i was so impressed those sort things i never expect but if win lotto mate

I be down from pammy buy few bikes from ya

I remember mr turnbull gave me ice cream at mainfieild year agio when watching the bike racing

Ilways stayed with so people remember good things too .

[R650R]

Highly Recommended - Craig Guy at Bikeworks Onekawa for all your mechanical work.

Great Service from Kim at Erickson Honda Bay view and RST Moto wear. Bought a Paragon II Textile Jacket and Pants awhile back. Discovered major water leak during post boxing day travels through the rain from Wanganui to Hawera. Now have brand new replacement pants under warranty, turnaround time was four working days, pretty sharp service, thanks guys.

http://www.ericksenhonda.co.nz/

http://rst-moto.com/

[Crasherfromwayback]

Went to your shop with my ginger nephew where just looking , but you offered us both a coffee

.

Cheers mate. Glad you enjoyed your visit! Introduce yourself next time...I'll shout you a real one from next door!

Pete

[bosslady]

Some white guy with a shaved head (can never remember people's names) super nice, great service and good at following up. Helped me select a helmet, found a style but want colour they don't have, he orders, next day it's there rings me and let's me know, sweet. Piece by the mouth vent comes off, you can put it back on but is a little wiggly and figured it was only about 1 month old by then so that shouldn't happen. Take in to same guy, he's not sure if they carry that piece for helmets on the lower end of the price scale but he'd call the rep and get back to me about what he can do and said I was right you'd expect it to not happen seeing as it's only been worn a few weeks. Few days later get a call (there was a weekend somewhere in there) can't get the part unfortunately so they're giving me a new helmet. That's more than I expected or wanted and yea I guess they might be obligated under xyz consumer act but they were super good about it.

[DougieNZ]

I have noticed some nice comments about this store. I have up until now had some good service from this shop. But now I am finding their service level to be unacceptable. I went in on Friday 18th January to order a tyre. "if it's not here Saturday it will definitely be here Tuesday - we will ring you when it arrives" was what the young lady I ordered it with said. Left cell-phone number for contact. Rang Saturday 19th am to check whether it was there or not - left message with return cell number. Call not returned. Fair enough as she did not say it may not arrive. So now we are 1 week after it was "supposed to arrive". So I leave another message today with my cell number. STILL no reply or update. Not good enough TSS. Bigger is certainly not better. I have paid you thousands of dollars over the last few years and this was going to be another $600 odd order. Obviously you don't need my business - so I will be going elsewhere... When and if you eventually ring that message will be passed on.

[BMWST?]

I have noticed some nice comments about this store. I have up until now had some good service from this shop. But now I am finding their service level to be unacceptable. I went in on Friday 18th January to order a tyre. "if it's not here Saturday it will definitely be here Tuesday - we will ring you when it arrives" was what the young lady I ordered it with said. Left cell-phone number for contact. Rang Saturday 26th am to check whether it was there or not - left message with return cell number. Call not returned. Fair enough as she did not say it may not arrive. So now we are 1 week after it was "supposed to arrive". So I leave another message today with my cell number. STILL no reply or update. Not good enough TSS. Bigger is certainly not better. I have paid you thousands of dollars over the last few years and this was going to be another $600 odd order. Obviously you don't need my business - so I will be going elsewhere... When and if you eventually ring that message will be passed on.


do the decent thing and ring and cancel it...

[bosslady]

I have noticed some nice comments about this store. I have up until now had some good service from this shop. But now I am finding their service level to be unacceptable. I went in on Friday 18th January to order a tyre. "if it's not here Saturday it will definitely be here Tuesday - we will ring you when it arrives" was what the young lady I ordered it with said. Left cell-phone number for contact. Rang Saturday 26th am to check whether it was there or not - left message with return cell number. Call not returned. Fair enough as she did not say it may not arrive. So now we are 1 week after it was "supposed to arrive". So I leave another message today with my cell number. STILL no reply or update. Not good enough TSS. Bigger is certainly not better. I have paid you thousands of dollars over the last few years and this was going to be another $600 odd order. Obviously you don't need my business - so I will be going elsewhere... When and if you eventually ring that message will be passed on.

Jan 25th? that was two days ago?

[DougieNZ]

Yeah - was a week out. Have amended my original post.

Ring and cancel it when I have left 2 messages enquiring where it is with no reply - one of them nearly a week after it was "supposed" to arrive?? I don't think so.

I actually have no problems with the delay (these things happen) - but how about some good old communication whe you don't meet the promised delivery date? Or even plan B - how about returning my call when I leave a message (and my number - again) at 3:15pm nearly a week later??

[willytheekid]

Avon City , Trevor Pierce and Hamptons are the only bike shops worth looking at here in ChCh.
If you fancy a drive to Darfield go and see Pitlane.

Have you tried Rodger at Road & Race in New brighton?

...best prices, best service and hands down...the best mechanic in town! :niceone:

(Give him a try next time...He will NOT let you down)

ps: Tell him willy sent ya :msn-wink:

[DougieNZ]

Update - had a phone call first thing this morning and profuse apologies from parts person at TSS. They have apologised for the muck up. Apparently the tyre did arrive on time, but a comms failure meant I wasn't advised.

At the end of the day I can accept that a genuine error has been made and a apology has been forthcoming. So the order stands (in fact I have added a rear tyre) and I am moving on. I give TSS some credit for making things right with an (obviously) disgruntled customer.

[Dragon]

Man, feeling kinda sorry for Pete...

Seems like as he is the most prominent shop owner on here (and trying to address peoples problems), he is getting a disproportionate number of negative posts in this thread.
All the times I have gone in there wanting to buy something, I have received excellent advice and walked out with a new purchase (and quite often, a free coffee :love: )

The only shop I wasn't impressed with, is one in christchurch who I emailed trying to find a air filter. They responded 2 weeks later saying they didn't have any, the suppliers didn't have any so I would have to get one from italy for a exorbitant amount of my hard earned cash.

Emailed another shop, they called round a bit and found me a aftermarket one, had it delivered overnight.

I have had good and then ok service from WMC

Last year I went in and had a look around was noticed and talked to straight away had excellent service so when I brought a new bike I went back.

Was planning on getting a full set of leathers but I ended up falling in love with the qmoto gear for 2 reasons

1. I just felt safe in it and the rev'it gear didn't feel as good on.
2. I paid around $700 less then what a set of rev'it gear would cost me

I did however get a Shoei XR1100 from Andrew for $620 rather then the 699rrp however I had shopped around and knew I could get one from CHCH for $599 but I wanted to support a local as well as the fact Andrew was good to deal with and let me try on some revit gear etc so :)

I did however buy a tire recently and perhaps its because I don't like paying retail or don't know the going rates in comparison to cars but I felt that I had to pay what I paid because I had no options as I didnt really want to risk riding home on what I was told was a bald tire.

Just because I ride in an out 55km a day

Pretty much I discovered the front tire had a slow leak so I took it in to get fixed and discovered that the wof that had been given a month before had the tyre noted as being 1.6mm and then when it was being checked it was at 1.2mm

Also Im not sure why I needed a brand new inner tube on a new tyre I mean is the front rim that rooted or something because it looks fine to me

I even walked in with Cash, Also I know you guys get busy but I dropped it off just after 730am and I had to ring at 4pm to see what the situation was and I was getting alittle worried about having it to ride home on.

The bike has been serviced via you guys since 2011 which is part of the reason I brought it, however I just haven't felt that great lately when dealing with you guys.

I also called up about the suspension and was pretty much told the bike just has bad suspension from factory and theres not much I can do to make it handle better even if I did get the oil changed etc

My main issue was the rear wheel skips alittle when I lean it round in the corners at speed, Perhaps im being unfair and im not bagging on you guys but Im just saying how ive felt lately.

[Crasherfromwayback]

im not bagging on you guys but Im just saying how ive felt lately.

Then how 'bout you email me with your concerns, so I can pass it on the the owners. They don't frequent KB.

Cheers,

Pete

pmcdonald@wmcc.co.nz

[gammaguy]

Cheers mate. Glad you enjoyed your visit! Introduce yourself next time...I'll shout you a real one from next door!

Pete

That's the funky little cafe next to the,embassy isn't it?

Now you're making me homesick:cry:

[Crasherfromwayback]

That's the funky little cafe next to the,embassy isn't it?

Now you're making me homesick:cry:

Tis the one. The Deluxe!

[Asher]

I spent Friday arvo and Saturday morning roaming around town looking at new helmets to buy, well actually try on in store and buy online :shifty::shifty:
I went to Avon City Suzuki, Budget Motorbike Spares and Emoto, all were very nice, gave good advice and answered all of my questions. I actually ended up buying a new HJC helmet from Avon City as they had a RPHA-10 on sale for less than $100 more than I could get online anyway.

[merv]

Update - had a phone call first thing this morning and profuse apologies from parts person at TSS. They have apologised for the muck up. Apparently the tyre did arrive on time, but a comms failure meant I wasn't advised.

At the end of the day I can accept that a genuine error has been made and a apology has been forthcoming. So the order stands (in fact I have added a rear tyre) and I am moving on. I give TSS some credit for making things right with an (obviously) disgruntled customer.

Nice to hear you are getting sorted Dougie but funny thing is we tried helping TSS improve its response to customers for parts about three years ago and Stew did finally reply to me about 18 months after I had been sending unanswered emails but only because I wound the issue up again on this forum. I'd only emailed because after a phone call to the parts guy he said email the info then never replied even after email reminders.

I am sure White Trash in sales wouldn't treat us like this so why on earth are the parts types so unresponsive?

Advice to them - if you are busy, write it down, but don't ever forget to get back to the customer. Simple really, customers do get annoyed always having to ring and still no response or satisfaction. Think about it - how do you feel about a customer having to do a weekend ride to the Republic of Whangamomona on a near bald tyre just because you never called him back when it sounds like you'd got the tyre in time to fit it and he didn't want to forgo the ride?

We want to support local, but don't muck us around.

[unstuck]

Hokonui suzuki , your a pack of good bastards. Thanks for the free gudgeon pin circlips and carb bits.:2thumbsup:Punk:

[Kickaha]

Also Im not sure why I needed a brand new inner tube on a new tyre I mean is the front rim that rooted or something because it looks fine to me


You possibly dont, it's best practice to fit new tubes with new tyres, just because you cant see them doesn't mean they dont wear out like everything else

[Jerry74]

I spent Friday arvo and Saturday morning roaming around town looking at new helmets to buy, well actually try on in store and buy online :shifty::shifty:
I went to Avon City Suzuki, Budget Motorbike Spares and Emoto, all were very nice, gave good advice and answered all of my questions. I actually ended up buying a new HJC helmet from Avon City as they had a RPHA-10 on sale for less than $100 more than I could get online anyway.

Yeah Avon City are bloody good to deal with....

I got my HJC FG15 from them too for an awesome price.

[GrayWolf]

I have noticed some nice comments about this store. I have up until now had some good service from this shop. But now I am finding their service level to be unacceptable. I went in on Friday 18th January to order a tyre. "if it's not here Saturday it will definitely be here Tuesday - we will ring you when it arrives" was what the young lady I ordered it with said. Left cell-phone number for contact. Rang Saturday 19th am to check whether it was there or not - left message with return cell number. Call not returned. Fair enough as she did not say it may not arrive. So now we are 1 week after it was "supposed to arrive". So I leave another message today with my cell number. STILL no reply or update. Not good enough TSS. Bigger is certainly not better. I have paid you thousands of dollars over the last few years and this was going to be another $600 odd order. Obviously you don't need my business - so I will be going elsewhere... When and if you eventually ring that message will be passed on.

Dougie,
it's nice to read this and your 'update' to the matter,
If there is a problem I would always suggest you speak to Andrew Operator/Manager of the parts dept. In any instance I have had where things were not quite right, TSS have always gone the extra mile IMO to put things right.
as for the 'female' in the parts dept? You are not alone... the only times I've had 'inferior' service is when ordering parts through the 'Maxine zone' (the female). I doubt that these are the only incidents when dealing in that quarter. . I've learnt after 2 'issues' to simply circumvent her, shame as in my opinion that is the weak link, in the parts/shop.
Like you, I have otherwise always received exemplary service from TSS.

[merv]

Dougie, you ordered the second tyre in the end as well so did TSS ring today to confirm that one arrived this morning as planned or did the communication continue at the low to non-existant level?

[=cJ=]

In CHCH, the two places I'll go are Trevor Pierce Motorcycles and Avon Suzuki.

Freedom Moto in Palmerston North is bloody good too, just a bit of a haul to go shopping once you take the ferry into consideration :-)

[DougieNZ]

Yes. Got a call at 2.30. All sorted. Wheels in there as we speak...

[merv]

Yes. Got a call at 2.30. All sorted. Wheels in there as we speak...

Fabulous, things are improving.

[imdying]

Yeah Avon City are bloody good to deal with....Another vote here. They were happy to get me parts for my JDM, promptly, and without raping me.

<div style="font-size:100px;">See you cunts at Blue Wing Honda, it can be done!</div>

[rossirep]

CASBOLTS are fucking useless..!!!!!
bunch of homo workers in there..!!!!!!!!!!!!!!!

[Fast Eddie]

CASBOLTS are fucking useless..!!!!!
bunch of homo workers in there..!!!!!!!!!!!!!!!

maybe if you rode a honda you'd be treated better.

Casbolts have done heaps to help me out.. can't say a negative thing bout em sorry! even worked on a bike for free to help me find a fault.. discounts, good yarns, test rides.. got any parts I needed in and never seemed to hike the price up too much compared to buying genuine parts elsewhere/online.

they are all good. A shame Rob left but rest are cruisy and friendly enough.

[skilly035]

Dougie,
it's nice to read this and your 'update' to the matter,
If there is a problem I would always suggest you speak to Andrew Operator/Manager of the parts dept. In any instance I have had where things were not quite right, TSS have always gone the extra mile IMO to put things right.
as for the 'female' in the parts dept? You are not alone... the only times I've had 'inferior' service is when ordering parts through the 'Maxine zone' (the female). I doubt that these are the only incidents when dealing in that quarter. . I've learnt after 2 'issues' to simply circumvent her, shame as in my opinion that is the weak link, in the parts/shop.
Like you, I have otherwise always received exemplary service from TSS.

So would you like to come and talk to me about this in person? Do you know how our parts department runs?


Maxine - the GENUINE PARTS SPECIALIST at TSS Red Baron

[skilly035]

Yes. Got a call at 2.30. All sorted. Wheels in there as we speak...

I'm glad you are happy with the tyres Adrian!

[Str8 Jacket]

So would you like to come and talk to me about this in person? Do you know how our parts department runs?


Maxine - the GENUINE PARTS SPECIALIST at TSS Red Baron

meh, doubt it. is it not easier to just beat ones chest and parade around like a prize peacock on the interwebs?! heaven forbid being straight up with someone to their face!

[skilly035]

meh, doubt it. is it not easier to just beat ones chest and parade around like a prize peacock on the interwebs?! heaven forbid being straight up with someone to their face!

Pretty much my point =) I know how well we run, and when placing over one hundred orders in one day anyone would be happy with one or two orders going wrong a week hey!

[Dogboy900]

Not saying the issues Dougie experienced were your fault Skilly but I think his main issue was that nobody got back to him after he left messages. I had the same issue after ordering a tyre (through Andrew FWIW). I just kept ringing back till I spoke to a person after 2 unanswered messages.

I have only recently started using TSS and despite the one communication issue have found them to be very good with everything else so far.

No matter how many orders you get right, for the person that one goes wrong for it might represent 100% of his interaction with you.

I know in our industry there can be customers who have multiple orders every week for years with no issues, but when one goes wrong we are a pack of bastards who never get anything right!
I have found too much communication even if its bad news is better than not enough.

Good service is what keeps people coming back, it's hard to get it right every time but worth trying to.

[merv]

Dogboy hits the points for sure.

Communicate even if there is a delay in supply of the product and the customer will understand. Leave the customer in a void and they get pissed off. The customer shouldn't be the one that constantly has to check if you are doing your job right.

Don't accept that one or two orders go wrong a week is OK, I am sure the customers who those orders are for don't see it like that. Back in the day quality management and six sigma quality were buzz words but now if you think about 100 orders a day, 500 per week (or maybe more if the suppliers are open weekends) and say 2 going wrong, that's 1 in 250. Laugh if you like but imagine that error rate if every 250 days every person went home riding the wrong bike to the wrong house and jumped into bed with the wrong person. Yeah, yeah I know some people do that deliberately, but think of anything if it went wrong every 250 times. Chemist gives out the wrong medicine, surgeon amputates the wrong limb etc etc.

Truly it just isn't OK to aim for that as a tolerable outcome. Communicating and heading off the problem changes the expectation so by the time the customer gets the order its not seen as wrong or a failure. By then you've met the revised expectation. That is only OK to a point - do it too often and it is still seen as poor service.

On the face of it there seems to be a need for TSS (and probably all retailers) to up its systems that record and manage the order information and the means to communicate that out. To employ more staff to make the phone calls might just be too costly, but what about texting customers that leave a mobile number? What about having it so your computer can send out the texts? What about a website system the customer can log into and trace progress on the order themselves?

We have debated on many threads the merits or otherwise of local shops versus overseas purchases etc and why local places are closing down. The local store will win if it provides on the spot, quick, friendly and consistently good service.

[rossirep]

maybe if you rode a honda you'd be treated better.

Casbolts have done heaps to help me out.. can't say a negative thing bout em sorry! even worked on a bike for free to help me find a fault.. discounts, good yarns, test rides.. got any parts I needed in and never seemed to hike the price up too much compared to buying genuine parts elsewhere/online.

they are all good. A shame Rob left but rest are cruisy and friendly enough.

fuck off mate they are fucking ballbags the lot of em, and any cred i had for you has gone out the window after reading what you just put on here about them. lol, do they sponsor you in a sidechair do they.?? sounds like they do, or your working on it if you ask me... im just saying...!!

you the 1st and only person i know who has ever had anything good to say about them. compaired to the other shops around town they are bottom of the ladder, sportzone, avoncity, just motorcycles, street an sport and the yamaha shop are all well above asrebolts honda in everthing they do, i know of many a person in the chch biking community that will never step foot in that shop cause of the way they have treated them in the past, one way or another.

[GrayWolf]

So would you like to come and talk to me about this in person? Do you know how our parts department runs?


Maxine - the GENUINE PARTS SPECIALIST at TSS Red Baron

talk in person? I have thanks. I made my personal experience clear. I have pointed out that I find overall the service to be excellent.

[GrayWolf]

meh, doubt it. is it not easier to just beat ones chest and parade around like a prize peacock on the interwebs?! heaven forbid being straight up with someone to their face!

Wrong I have/did make myself clear in person at the time.

My issue was/is simple.... if you F**K up, simply admit it...
I have a job where it is pre requisite to 'own up'.... loss of trust by the 'Employer' can be sufficient grounds to lose your position.

As I pointed out, other times there has been an 'error' the service has been exemplary to rectify it.

[nuts]

Dogboy hits the points for sure.

Communicate even if there is a delay in supply of the product and the customer will understand. Leave the customer in a void and they get pissed off. The customer shouldn't be the one that constantly has to check if you are doing your job right.

Don't accept that one or two orders go wrong a week is OK, I am sure the customers who those orders are for don't see it like that. Back in the day quality management and six sigma quality were buzz words but now if you think about 100 orders a day, 500 per week (or maybe more if the suppliers are open weekends) and say 2 going wrong, that's 1 in 250. Laugh if you like but imagine that error rate if every 250 days every person went home riding the wrong bike to the wrong house and jumped into bed with the wrong person. Yeah, yeah I know some people do that deliberately, but think of anything if it went wrong every 250 times. Chemist gives out the wrong medicine, surgeon amputates the wrong limb etc etc.

Truly it just isn't OK to aim for that as a tolerable outcome. Communicating and heading off the problem changes the expectation so by the time the customer gets the order its not seen as wrong or a failure. By then you've met the revised expectation. That is only OK to a point - do it too often and it is still seen as poor service.

On the face of it there seems to be a need for TSS (and probably all retailers) to up its systems that record and manage the order information and the means to communicate that out. To employ more staff to make the phone calls might just be too costly, but what about texting customers that leave a mobile number? What about having it so your computer can send out the texts? What about a website system the customer can log into and trace progress on the order themselves?

We have debated on many threads the merits or otherwise of local shops versus overseas purchases etc and why local places are closing down. The local store will win if it provides on the spot, quick, friendly and consistently good service.

Thanks for the comments and I have taken them on board and as such Im looking in the future to replace all my staff with androids as soon as they become avialable and at a reasonable price but in the mean time I will just have to make do with the human beings Sorry.

[GrayWolf]

reading back on this maybe I was in error?

Merv makes a valid point re: 'acceptable error' by any business or person. Nuts points out that staff ARE only human..

it's interesting we ALL only see what we want to read here, I have been challenged over my statement, yet the amount of times I have lauded the service I have received (here in KB) did not get a 'response'.... so likewise when we the customer applaud service, it is accepted as ?? when I commented to the negative it is quickly responded to... just like we (customers) 'respond' to a negative experience.

Yes people are 'only human', yet in some fields of endeavour, Surgeon, Chemist, Pilot etc, error is NOT acceptable. Maybe we do tend to hold others to our own standards? So yes maybe I should apologise for doing just that.... in all my working career I have been employed in positions where a 'stuff up' has been 'noted'.....

As a Toolmaker (my trade) my job was to produce the 'one off's' that production engineering isn't geared up to do. Often this could be a week, to a month's work. Sometimes as 'I'm only human', I Did F**K up at a critical point, and it meant maybe re starting 20-80hrs of work. Regardless of being sorry, and thoroughly pissed off at the though of re-doing a piece of work, the Boss's take on it is... I just cost him a week/2 weeks wages for ZERO output, if I made an error, I had to 'please explain'.....

my current career is just the same,, ANY error is dealt with by investigation/disciplinary meeting. It's as much a 'trust' situation, as there are times you 'might' get away with a small error, but if it becomes found out, not only are we facing a 'please explain' we are also facing a PLEASE EXPLAIN why you didn't 'own up'? The 'PLEASE EXPLAIN' is more likely to produce serious repercussions way beyond the 'minor' incident. (Any error is viewed from a 'worst case scenario' aspect, as it could involve 'worst case' a possible loss of life). So yes maybe I/some of us ARE at fault for simply wanting a mistake to be 'owned' as we would expect it of ourselves.

What does seem to happen is people being people, they frequently do not like owning/admitting a mistake at a personal level.... maybe to me, and others with a similar viewpoint, it is the most annoying aspect of any mistake.... :blink::blink:

[merv]

Thanks for the comments and I have taken them on board and as such Im looking in the future to replace all my staff with androids as soon as they become avialable and at a reasonable price but in the mean time I will just have to make do with the human beings Sorry.

This flippant response sounds a bit like no matter what anyone says you will ignore them and life will go on as normal and you and your other humans won't even bother getting together to think about how you can assist said humans to improve the service.

So shall we all just stay away until the far distant time when the androids take over? I am sure White Trash in sales wouldn't agree with your response.

It would have been better nuts if you had said - "My staff are only human and I am sorry mistakes happen from time to time but do come on back to the shop and we will make sure we put things right." Alan Martin knew the importance of that approach 50 years ago.

[Str8 Jacket]

This flippant response sounds a bit like no matter what anyone says you will ignore them and life will go on as normal and you and your other humans won't even bother getting together to think about how you can assist said humans to improve the service.

So shall we all just stay away until the far distant time when the androids take over? I am sure White Trash in sales wouldn't agree with your response.

It would have been better nuts if you had said - "My staff are only human and I am sorry mistakes happen from time to time but do come on back to the shop and we will make sure we put things right." Alan Martin knew the importance of that approach 50 years ago.

jeepers merv - settle down!! you may have something against tss but myself and many of my other mates experience bloody excellent service from tss not to mention the amount of race sponsorship they give across the board!

[nuts]

This flippant response sounds a bit like no matter what anyone says you will ignore them and life will go on as normal and you and your other humans won't even bother getting together to think about how you can assist said humans to improve the service.

So shall we all just stay away until the far distant time when the androids take over? I am sure White Trash in sales wouldn't agree with your response.

It would have been better nuts if you had said - "My staff are only human and I am sorry mistakes happen from time to time but do come on back to the shop and we will make sure we put things right." Alan Martin knew the importance of that approach 50 years ago.

I did say thanks for your comments and I meant it. so wasnt ignoring anything but I suppose no matter what I said or how I said it would be taken either way good or bad we have grown into the largest Motorcycle shop in Wellington in 9 years and I havnt done this by ignoring what people say, Im damn proud of my staff and what we have achieved and am aware that there will always be room for improvement all the time and the bar will continually be raised and it is the putting write that counts(always) we will continue to strive to deliver better service.

[merv]

I did say thanks for your comments and I meant it. so wasnt ignoring anything but I suppose no matter what I said or how I said it would be taken either way good or bad we have grown into the largest Motorcycle shop in Wellington in 9 years and I havnt done this by ignoring what people say, Im damn proud of my staff and what we have achieved and am aware that there will always be room for improvement all the time and the bar will continually be raised and it is the putting write that counts(always) we will continue to strive to deliver better service.


Great nuts. Now that wasn't so hard to do was it.

p.s. Str8 Jacket -yeah no worries agree about the good stuff - I have nothing against TSS (nor any bike shop in our area) and if anyone reads carefully everything I have said on this you will see I have offered nothing but helpful suggestions. I know DougieNZ, so we have been sitting smiling and discussing this and wondering at each step why the phone didn't ring when he was waiting for his first tyre and he seemed to be the one that had to keep following up. The second one had us wondering but Max did save the day on that by ringing at 2.30pm on the day it was due. We do hope that is the new norm.

[DougieNZ]

Great nuts

Not qualified to comment on that :laugh::laugh::laugh::laugh:

This has turned in to something bigger than Ben Hur - however it is an important discussion to have.

For the record I am very satisified my original complaint has been well and truly resolved. I had a phone call after my original post. Maxine took responsibility for the error (even though it may not have been her that actually made it), explained what had happened, apologised and offered to put things right. Now even though I was a little annoyed at the time - I think that if someone is prepared to offer those 4 key elements it would be a very angry (or even unreasonable) person to not accept that move on. I even added a rear tyre to the order. From there everything went very smoothly. Overall - I am more than happy with the way the transaction ended up.

We all make mistakes - and I accept it can be bloody hard being in a service industry. You are certainly under the blowtorch. There are also some nutjobs that will complain about absolutely anything. Working in Wellington I was hardly going to go to the Hutt to do a "face to face" when I was already annoyed. Why would I do that? I watched the tripadvisor programme the other night. Yes some of them were nutjobs - but I felt the business owners were very defensive also. So it the internet a ligitimate tool to provide feedback? Provided it is accuarate and reasonably balanced - I say fair enough. owners can/should answer if it is incorrect - but i do appreciate that it can turn in to a slanging match.

Easy for me to say - but the real sign of a good business is being prepared to go the extra mile and really analysing and correcting when things go wrong. Taking as much feedback on board as possible would hopefully be another aim - from whatever forum?? There is another option - say nothing and never darken their doorstep again. The business would then (likely) go under and the owner(s) would be wondering why. Is that a good result for anyone?

[merv]

Not qualified to comment on that :laugh::laugh::laugh::laugh:



So true and I must say I'm not qualified to say if nuts has great nuts either but I could say great to nuts when he posted a good reply. The English language huh!

[nuts]

So true and I must say I'm not qualified to say if nuts has great nuts either but I could say great to nuts when he posted a good reply. The English language huh!

:scooter::woohoo::drinknsin:chase::niceone::first: Thanks

[White trash]

:scooter::woohoo::drinknsin:chase::niceone::first: Thanks

Fucks sake. Does your boss know you're spending all day posting on KB? Do some work........

[imdying]

Had Hamptons strip and regrease/oil my suspension. No greasy hand prints, body work appears to be all fitted up right (late blades hide most of the fasteners which makes it a a challenge apparently).

No complaints, and like I said last time, I'll be going back there.

They do need a bigger/more prominent sign saying 'helmets upstairs'. I've been there quite a few times, and the first few times I never realised they were up there, I assumed it was all admin related. As Baden Powell said, the last place they look is up! Like Avon city, it's a good place to shop for a new helmet, there's a good range to try :)

So, cheers to Mark for looking after my little shitter :yes:

[yoyo 2wheels]

casbolts honda chch - i could have an epic rant about what iv heard and what iv experienced there, but il leave it short, DO NOT GO THERE!!!!!! im surprised they are still open :no:
i almost fell off the chair when i found their facebook page 'best chch bike shop' :rofl:

[GrayWolf]

THANKS TSS service Dept. :scooter:
BIG THANKS to Paul and Simon, dropped off at 'short notice' to them asking if they could plonk a tyre on Vicki's Can Am, down to the wear indicator and she is going south for a sudden family issue. They are busy and a man down but said they'd 'try'. Turns out the rear tyre they had in stock has just been fitted and ??? They managed to get one, and fitted it. That kind of help and service is why I/We will always patronise them. :Punk:

[Coldrider]

I had my blade have its 1000k service at Casbolts 2 months ago, good service, nice chatty people, and the sale of the bike wasn't with them.

[unstuck]

Seek and ye shall find.:innocent:

[nuts]

THANKS TSS service Dept. :scooter:
BIG THANKS to Paul and Simon, dropped off at 'short notice' to them asking if they could plonk a tyre on Vicki's Can Am, down to the wear indicator and she is going south for a sudden family issue. They are busy and a man down but said they'd 'try'. Turns out the rear tyre they had in stock has just been fitted and ??? They managed to get one, and fitted it. That kind of help and service is why I/We will always patronise them. :Punk:

Thanks , and they better not drink that beer at lunch time :yes:

[pzkpfw]

THANKS TSS service Dept. :scooter:
BIG THANKS to Paul and Simon, dropped off at 'short notice' to them asking if they could plonk a tyre on Vicki's Can Am, down to the wear indicator and she is going south for a sudden family issue. They are busy and a man down but said they'd 'try'. Turns out the rear tyre they had in stock has just been fitted and ??? They managed to get one, and fitted it. That kind of help and service is why I/We will always patronise them. :Punk:

Check the chain tension before it's ridden away.

[GrayWolf]

Check the chain tension before it's ridden away.



DUH!!!! its belt driven....... :confused::confused::confused:

[GrayWolf]

Thanks , and they better not drink that beer at lunch time :yes:

Does that include you?? :laugh::laugh::laugh:

[pzkpfw]

DUH!!!! its belt driven....... :confused::confused::confused:

Whatever. I don't know Can Ams. (Far as I knew, it was shaft driven). I'm just still a bit grumpy about the last tyres they put on my bike.

[GrayWolf]

Whatever. I don't know Can Ams. (Far as I knew, it was shaft driven). I'm just still a bit grumpy about the last tyres they put on my bike.

Well the open guess is the chain wasnt adjusted correctly? If so, you'd know it within 100mtrs? Did you go back and ask them to adjust it for you?

I had an FJ1200, which need 'a little overfilling' as the oil light comes on too 'easily' on an incline... got to the Moera overbridge, and presto, oil warning light. Went back, it was checked, oil was at the 'correct level'.. 250ml+ and problem solved.

[nuts]

Whatever. I don't know Can Ams. (Far as I knew, it was shaft driven). I'm just still a bit grumpy about the last tyres they put on my bike.

If you had an issue i hope you told someone ? and if you did and you didnt get a positive out come you need to talk to management, so they can make sure what ever the issues are they dont happen again.

[pzkpfw]

If you had an issue i hope you told someone ? and if you did and you didnt get a positive out come you need to talk to management, so they can make sure what ever the issues are they dont happen again.

It's a good point, but I just adjusted it and got on with things. (I wasn't going to go back to the Hut from Tawa over it). I made the comment here to provide some "balance", not to run down the shop. (My tyres were done as a "rush job" in a busy time, so the scenario for Greywolf rang a bell.)

(How about getting the "Contact us" page on your website adjusted so it's also clearly able to be used for sales and service feedback and such? (It's kind of generic.))

I'm much more accepting of a simple mistake or omission than I am of rudeness, which is why I go to TSS and no longer Motorad where I bought my bike. (If someone pisses me off, I just go to a different shop/garage/doctor/..., rather than complain. I think it's a bit of a Kiwi thing.)

Your comment here is already a very positive thing.

The Z is nearly due for a "valve-clearance service" (and buckets and shims scare the crap out of me) and TSS is likely to get the job (if they want it ...).

(Though I'm still suspicious of the helicoil story from when a friend got a similar service for a similar bike, so I'll be talking "captive nut" with someone ...)

[BMWST?]

Update - had a phone call first thing this morning and profuse apologies from parts person at TSS. They have apologised for the muck up. Apparently the tyre did arrive on time, but a comms failure meant I wasn't advised.

At the end of the day I can accept that a genuine error has been made and a apology has been forthcoming. So the order stands (in fact I have added a rear tyre) and I am moving on. I give TSS some credit for making things right with an (obviously) disgruntled customer.

ggood on them and good on you...i love happy endings :woohoo::Punk:

[Shortie]

I've started using Rob's services since Levin Kawasaki closed down. No problem too big or small, he's sorted me out with a problem in my carby causing bad overflow, picked the problem straight away - not a float height problem, a worn o ring in the needle seat letting fuel passed. Not a big store but plenty of can-do attitude.

He will do the servicing on the Divi when it's due.

[BMWST?]

This flippant response sounds a bit like no matter what anyone says you will ignore them and life will go on as normal and you and your other humans won't even bother getting together to think about how you can assist said humans to improve the service.

So shall we all just stay away until the far distant time when the androids take over? I am sure White Trash in sales wouldn't agree with your response.

It would have been better nuts if you had said - "My staff are only human and I am sorry mistakes happen from time to time but do come on back to the shop and we will make sure we put things right." Alan Martin knew the importance of that approach 50 years ago.

this is the interwebz but even i saw the humour in his post.As far as i see he said exactly what you did.And be assured that surgeons,pilots etc do make mistakes.My own exp of wellington shops has been very good.That includes Motorad,Motomart,TSS and WMCC

[Drew]

heaven forbid being straight up with someone to their face!Hahahaha, OOOOHHHH the irony.


Pretty much my point =) I know how well we run, and when placing over one hundred orders in one day anyone would be happy with one or two orders going wrong a week hey!
Anyone except the two people who's orders were the mistake, yip.

[Str8 Jacket]

ggood on them and good on you...i love happy endings :woohoo::Punk:

Who doesn't! :wings:


this is the interwebz but even i saw the humour in his post.As far as i see he said exactly what you did.And be assured that surgeons,pilots etc do make mistakes.My own exp of wellington shops has been very good.That includes Motorad,Motomart,TSS and WMCC

What he said, in general we do have a pretty good choice!

[Edbear]

this is the interwebz but even i saw the humour in his post.As far as i see he said exactly what you did.And be assured that surgeons,pilots etc do make mistakes.My own exp of wellington shops has been very good.That includes Motorad,Motomart,TSS and WMCC

If my surgeons have made mistakes they certainly didn't tell me about them..

I also hope our pilot next Friday doesn't make any major ones too!

[scracha]

Thumbs up to Wellington Motorcycles for examining a faulty hired trike at VERY short notice. Gave a good discount on soft panniers too since we were in a bit of a jam and in a rush to catch ferry

[pyroguy55]

Update on the visor, I called another stockist of AGV to get the reps phone number. The new visor will be delivered tomorrow. Super pissed because I've been fobbed off and had my time wasted for two weeks for something I sorted out myself. When I upgrade helmets, I'll be going to a different store.

Just for future reference here, if something like this happens again, consumer law states that the retailer has to sort the issue as it is their stock. They can't ask you to deal with the rep. That's illegal :p

[Jacobite]

Simple really, customers do get annoyed always having to ring and still no response or satisfaction. Think about it



I've just read the last 17 pages of the thread and merv sums up my feelings perfectly. Anyway on to specifics:

Been waiting nearly 3 months for repairs after a crash and have been bikeless in that time as apparently some of the parts had been on factory back order (a black mudguard... really? There was no black mudguards available anywhere for you to buy?). I'm not sure whose fault it is thats it taking that long, the mechanics who I won't name or the parts supplier: Motomart. At the moment my blame is resting with Motomart. I've talked to them twice because I wanted to see what was taking so long and the mechanics weren't giving me any answers. The first time was last Thursday (a week after all the parts should have arrived). The person I talked to at Motomart immediately slagged off the mechanics, saying they were useless and that in future I should come straight to them. He said that he himself had ordered a part from them and after it took longer than expected to the get the part he was ringing them everyday to get an update. Fair enough, being in the situation I'm in I can understand doing that! I didn't think its a great look to slagg off another company but I put it behind me. I was told that the parts should arrive in Aucks on Monday and arrived to them today.


This afternoon I rang to make sure the parts had arrived, like I had been told they would have, only to be told that some of them hadn't and that they had no idea when they would. I then rang my mechanic to check to see if the parts that had arrived to Motomart had made their way to them yet. No was the answer. I then get a call from Motomart saying that the remaining parts should arrive tomorrow. Fair enough I think, nearly 2 weeks after they should have but anyway. I was told to but out of it and only ring the mechanic from then on, that I was "making everybody work too hard" by asking for an update and he then hung up. Fancy that a customer wanting an update on bike parts that are 2 weeks late for a bike that has been off the road for nearly 3 months...

I have a feeling that the 3-4 weeks it took to get a quote for parts for the insurance people was as a result of that muppet screwing about.

Now before today I was thinking I would use Motomard from now on as they are the BMW dealers in Welly. Yea right, as a result of one of their staff having some aversion to doing his job, Motomart can sod right off. This was my first experience dealing with them and it'll be the last. I'll deal directly with the suppliers up in Auckland if I can or online and if I have to take it to another bikeshop I will tell them that I don't want any parts ordered for my bike to be through Motomart, even if it costs less. I'd rather suck puss out of septic wound than give them any business.