The right sized gloves - a tale of warning

[Canis G.]

I decided to buy some new winter gloves and went to E-Moto here in Chch and bought some $150 all singing/dancing beauties. I tried them on in the shop, sat on a bike and twisted the throttle a few times and all seemed good. A few days later I went for a ride to Akaroa and decided to take advantage of their digit warming characteristics. After about 20 minutes of riding I could feel that my right hand was getting quite fatigued from holding my hand around the throttle and after thinking about it for a minute concluded that the right hand glove was just a tad snug (left was fine). I thought it might give a little as I rode - it didn't. The outside being leather I thought it might stretch a bit over time but when I read the blurb on the gloves they actually consist of 3 layers of material - mmm thinks I maybe they wont stretch.

So I decided to go back to the shop and try the next size up and possibly swap them. So, I duly arrive present my problem, receipt, swing tags etc., and was informed that they couldn't take them back anyway - company policy. So I asked the obvious - why? I was informed that it was like helmets, once they had gone out the door the company couldn't verify what might have happened to them and therefore couldn't sell them as new. I said I could understand that in the case of helmets, but these are gloves, worn once and still look brand new and are being returned with all the swing tag candy they came with. No go, policy is policy. I was politely informed they will probably stretch and be fine. I am thinking, if I had bought these on line from 1 Tonne or the likes and they didn't fit I could just post them back and get another size - WTF.

At this stage my "fuck you" gland is nicely enlarged so I bite my tongue and exit stage left (hey the lady was being really pleasant to me and I didn't want to screw up everybodys day).

The moral, make DAMN sure any clothing fits you well before you leave E-Moto (and possibly other shops) or find out what the policy is before you buy, otherwise a small mistake could be quite expensive.

[Scuba_Steve]

I know there are a few items that escape the 7 days "fit for purpose" laws in NZ (for good reason), but I wouldn't think gloves would be one of them?

[placidfemme]

The moral, make DAMN sure any clothing fits you well before you leave E-Moto (and possibly other shops) or find out what the policy is before you buy, otherwise a small mistake could be quite expensive.

Yup, it always pays to ask before you buy. With helmets that is understandable, but with the rest of the gear (Gloves, pants etc) you can normally return it as long as it is still in good nick and has all the tags. Always pays to know the return poilcy of dealerships so you don't end up with a surprise later.

What type of gloves were they out of curiosity?

[Paul in NZ]

Its a tough one but think of it this way - how would you feel if you were sold a pair of gloves as 'new' when they had in fact been used for a day ride to Akaroa by some sweaty biker??? You would be pissed!

The retailer can't really resell them and we all want cheaper goods which means slimmer margins.

[HenryDorsetCase]

To be honest, I am surprised that you would think you would be able to purchase something, use it for a bit (making it second hand) then go "Um, yeah, changed my mind". Its on you to be happy before you plunk your money down. What you expect them to do is completely unreasonable, by any objective assessment.

As it happens, I have the same issue with a pair of gloves I bought from the same shop: thought they'd be OK but they are too big...... They are FIVE brand but are short summer gloves. Of course I can't take them back because they've obviously been worn.

[slofox]

Gloves are bastards like that. I have had two pair that I have had to either swap or give away because the original "OK fit" turned out to be "shit fit" after an hour's riding.

Incidentally, the swap was done without question (thanks quasi). The give away was because I got the glubs for free anyway.

[CHOPPA]

To be honest, I am surprised that you would think you would be able to purchase something, use it for a bit (making it second hand) then go "Um, yeah, changed my mind". Its on you to be happy before you plunk your money down. What you expect them to do is completely unreasonable, by any objective assessment.

As it happens, I have the same issue with a pair of gloves I bought from the same shop: thought they'd be OK but they are too big...... They are FIVE brand but are short summer gloves. Of course I can't take them back because they've obviously been worn.


The Fives should stretch a bit. I get them a size small so they dont bunch. It puts a bit much pressure on the seems but they give better feel

[MSTRS]

The Fives should stretch a bit. I get them a size small so they dont bunch. It puts a bit much pressure on the seems but they give better feel

Yeah mate, but you only have them on for 15 - 20 minutes at a time.
Is that why you're so quick? Hurrying to get them off cos they hurt?
:laugh:

[jellywrestler]

just spend a bit of time on your hands with a potato peeler, they should fit after that and you'll be sorted.
No fingerprints either so you can commit a few crimes and not get caught, after a while you'll be thanking them for wrongly supplying you with those gloves.

[Canis G.]

Yup, it always pays to ask before you buy. With helmets that is understandable, but with the rest of the gear (Gloves, pants etc) you can normally return it as long as it is still in good nick and has all the tags. Always pays to know the return poilcy of dealerships so you don't end up with a surprise later.

What type of gloves were they out of curiosity?

Five Brand - damn nice gloves.

[placidfemme]

Five Brand - damn nice gloves.

Yeah that is what we stock, they are good gloves and the sizing is rather small (a French thing?), for myself I am normally an XS in men's gloves (because who wants gloves with fucking flowers on them) and in the Five range I am a Small or Medium depending on the glove.

[Canis G.]

Its a tough one but think of it this way - how would you feel if you were sold a pair of gloves as 'new' when they had in fact been used for a day ride to Akaroa by some sweaty biker??? You would be pissed!

The retailer can't really resell them and we all want cheaper goods which means slimmer margins.

Yeah but there is a call needs to be made over what's reasonable and I guess that's what's galling. If the gloves were wrinkled up, smelled sweaty and were covered in chain grease or fly guts the call is obvious. If they are in "showroom" condition then its no different than getting a Jimi Hendrix t-shirt from your aunt Dolly at Xmas, trying it on, finding its too small and returning it to the Warehouse. A days ride is what 3 hours tops and is wasn't an obvious problem from the get go.
I asked, for my future reference, when is it too late to return gloves and was told as soon as I walk out the door put them on and ride away. Is that a fair call?

[BigB]

There is a nice little law in NZ called the consumers guarantees act and it applys to gloves.... must be fit for purpose.

[Canis G.]

To be honest, I am surprised that you would think you would be able to purchase something, use it for a bit (making it second hand) then go "Um, yeah, changed my mind". Its on you to be happy before you plunk your money down. What you expect them to do is completely unreasonable, by any objective assessment.

As it happens, I have the same issue with a pair of gloves I bought from the same shop: thought they'd be OK but they are too big...... They are FIVE brand but are short summer gloves. Of course I can't take them back because they've obviously been worn.

Yeah but its not changing my mind - I like the gloves and given the circumstances is it unreasonable? People buy or get given the wrong size clothes (including industrial and dress gloves) all the time and are able to exchange them. The gloves were not fucked in any way shape or form - when did they become second hand? There was not even room for a discussion about it - just blind adherence to policy EOS.

So yeah, I accept it (with gritted teeth) but is it reasonable?

[Canis G.]

just spend a bit of time on your hands with a potato peeler, they should fit after that and you'll be sorted.
No fingerprints either so you can commit a few crimes and not get caught, after a while you'll be thanking them for wrongly supplying you with those gloves.

I knew there was an upside - damn why didn't I think of that LOL.

[Paul in NZ]

Yeah but there is a call needs to be made over what's reasonable

Thats just it....

Whats reasonable to you is different to what the retailer thinks is reasonable and what a future buyer thinks is reasonable.

Put em up on TM and cut your losses...

[Canis G.]

Thats just it....

Whats reasonable to you is different to what the retailer thinks is reasonable and what a future buyer thinks is reasonable.

Put em up on TM and cut your losses...

True, thats when the prolems start LOL. Might as well see if they will stretch before I take that loss eh?

[MSTRS]

There is a nice little law in NZ called the consumers guarantees act and it applys to gloves.... must be fit for purpose.

They weren't though...he just failed to pick the right size.
I do think the shop is being too hard, but then again, none of us are able to physically inspect the gloves he wants to exchange.

[Canis G.]

They weren't though...he just failed to pick the right size.
I do think the shop is being too hard, but then again, none of us are able to physically inspect the gloves he wants to exchange.

Totally agree, this only my side. But I would have liked the chance to discuss this rather than just getting point blanked!

[FJRider]

Totally agree, this only my side. But I would have liked the chance to discuss this rather than just getting point blanked!

Don't be in too big a rush to ditch the gloves ... you've only worn them a few times.

Often if they get wet ... they often stretch a bit. Regular use and you will notice them being easier to wear.

In the meantime ... don't grip the throttle grip so hard. Use palm/thumb pressure ... I don't think the GB400 throttle return springs are that strong you need maximum grip to maintain speed/control. If you Do ... look at sorting that first.

And remember ... the shop gave you the opportunity to "test" the gloves prior to you forking over the cash.

I use a pair of Dririder gloves ... and am on my third pair. I live in Central Otago ... and cold weather (below 0 deg) is not an issue with them. And NO I don't have "Hot grips" ... and I've always paid $85 for them. Paying bigger money does not mean getting better gloves for your use.

[Canis G.]

Don't be in too big a rush to ditch the gloves ... you've only worn them a few times.

Often if they get wet ... they often stretch a bit. Regular use and you will notice them being easier to wear.

In the meantime ... don't grip the throttle grip so hard. Use palm/thumb pressure ... I don't think the GB400 throttle return springs are that strong you need maximum grip to maintain speed/control. If you Do ... look at sorting that first.

And remember ... the shop gave you the opportunity to "test" the gloves prior to you forking over the cash.

I use a pair of Dririder gloves ... and am on my third pair. I live in Central Otago ... and cold weather (below 0 deg) is not an issue with them. And NO I don't have "Hot grips" ... and I've always paid $85 for them. Paying bigger money does not mean getting better gloves for your use.

Nah I won't be ditching them, giving them a chance to bed in is my best option ATM.

No mocking the GB at full tilt here - shit at a shattering 130KPH you need to hang on LOL.

"And remember ... the shop gave you the opportunity to "test" the gloves prior to you forking over the cash" - yep they tested just fine walking around the shop. Next time I will get them to set up a bike on rollers in a wind tunnel with simulated bumps and corners and see how they go for the first hour or so - should be a fair test eh?

[placidfemme]

yep they tested just fine walking around the shop. Next time I will get them to set up a bike on rollers in a wind tunnel with simulated bumps and corners and see how they go for the first hour or so - should be a fair test eh?

Hmmm very mature response and highly realistic too.

[FJRider]

No mocking the GB at full tilt here - shit at a shattering 130KPH you need to hang on LOL.



My post was not intended to mock the GB ... however ... trying to twist the throttle grip off the bars to get that last 5 kms/hr is hardly worth a sore hand. (or the $85/20 demerits ... for the possible ticket)

Helmets and gloves are probably the most personal gear you'll buy to ride. Don't rush the purchase choice. And check out other bike shops to see what they have. I seldom go far without a spare pair in my bag.

[Canis G.]

Hmmm very mature response and highly realistic too.

Ouch - I was being silly here. My apologies.

[Canis G.]

My post was not intended to mock the GB ... however ... trying to twist the throttle grip off the bars to get that last 5 kms/hr is hardly worth a sore hand. (or the $85/20 demerits ... for the possible ticket)

Helmets and gloves are probably the most personal gear you'll buy to ride. Don't rush the purchase choice. And check out other bike shops to see what they have. I seldom go far without a spare pair in my bag.

Hey FJ, my apologies for being sarcastic - just trying to inject some humour there. I agree about the throttle thing and make a point of staying around the 100K mark - sigh just a bloody rule follower by nature (and age LOL).

[FJRider]

Hey FJ, my apologies for being sarcastic - just trying to inject some humour there. I agree about the throttle thing and make a point of staying around the 100K mark - sigh just a bloody rule follower by nature (and age LOL).

I used to break in a new pair of gloves quicker ... by wearing them around the house. (can be quite fun ... but watch glass stuff <_<)

[Canis G.]

I used to break in a new pair of gloves quicker ... by wearing them around the house. (can be quite fun ... but watch glass stuff <_<)

Funny you should say that, that's what I have been doing since this morning - slows you down on the computer though LOL.

[HenryDorsetCase]

There is a nice little law in NZ called the consumers guarantees act and it applys to gloves.... must be fit for purpose.

they are. but that doesnt cover a warranty as to how they fit or that they fit at all.

Its like buying jeans when you weigh 80kg, then taking them back after you've worn them for a while, hit the gym, lost 10kg and saying, yeah, these don't fit.

[HenryDorsetCase]

Hmmm very mature response and highly realistic too.

or buy some Alpinestars.

Fuck I hate buying gloves. The best fitting pair I ever had were a pair of mid level Dainese that I wore till they were completely rooted because they fit PERFECTLY. No gloves before or since have fit as well, even the same manufacturer and same size.

[Canis G.]

or buy some Alpinestars.

Fuck I hate buying gloves. The best fitting pair I ever had were a pair of mid level Dainese that I wore till they were completely rooted because they fit PERFECTLY. No gloves before or since have fit as well, even the same manufacturer and same size.

Same. I have this excellent pair of Revit summer gloves that fit like - well - a glove LOL. The Five's were the only pair of warmer gloves that I tried (and I tried a few) that seemed to have a similar feel and fit. Guess that's why I was extra snotted off about the size thing :angry:

[nzspokes]

Im not sure I would like to buy a pair of used gloves from a shop. Its kinda like buying used undies.

[Ender EnZed]

To be honest, I am surprised that you would think you would be able to purchase something, use it for a bit (making it second hand) then go "Um, yeah, changed my mind".

You can do exactly that with almost anything from almost any major retailer, including clothing. I'm surprised that the general opinion on here seems to be that bike shops are special for some reason. Is this just E-Moto or do other bike shops have the same policy?


Five Brand - damn nice gloves.

I bought a pair of Five gloves last year. They crippled me for the first 1000km but I kept wearing them and now they fit perfectly.

[Canis G.]

I bought a pair of Five gloves last year. They crippled me for the first 1000km but I kept wearing them and now they fit perfectly.

Ahhh there is hope then, only 750K to go. cheers Ender

[SMOKEU]

I bought my first pair of leather gloves about 5 years ago from Casbolts Honda. I've binned in them a few times, I've worked as a labourer carrying bricks in them which has torn the leather, I've ridden in storms even and they're still fine. Guess I may have gotten lucky.

[Kickaha]

Fuck I hate buying gloves. The best fitting pair I ever had were a pair of mid level Dainese that I wore till they were completely rooted because they fit PERFECTLY. No gloves before or since have fit as well, even the same manufacturer and same size.

I had the same with some Spool gloves I had for 7-8 years, by the time they were worn out and rooted and been down the track several times they were no longer available


You can do exactly that with almost anything from almost any major retailer, including clothing. I'm surprised that the general opinion on here seems to be that bike shops are special for some reason. Is this just E-Moto or do other bike shops have the same policy?

Just because a lot of shops take stuff back doesn't mean they legally have to, they might just do it for "customer service" aspect

[FJRider]

Just because a lot of shops take stuff back doesn't mean they legally have to, they might just do it for "customer service" aspect

They could buy their gloves in the Warehouse .... keep the docket and they have 3 months ... :killingme

[FJRider]

Its kinda like buying used undies.

Have you "kinda" tried buying used undies .. ??? If she washed them first maybe ... <_<

[awa355]

They could buy their gloves in the Warehouse .... keep the docket and they have 3 months ... :killingme

My elderly father took an electric heater back to warehouse after two years. ( miserable git), He said he couldn't find the receipt. The young girl felt sorry for him and gave him a new heater.

As for gloves, I have a cupboard full of 'bargains' from Td me. Definately try before you buy, and even then, as in the OP, you wont know for sure how they will fit.

[Usarka]

I bought some gloves that started falling apart after about 3 weeks. Got them replaced, nek minnit same thing. Retailer told me I couldn't swap them again and it was my fault for buying cheap gloves. :wacko:

[steve_t]

I bought some gloves that started falling apart after about 3 weeks. Got them replaced, nek minnit same thing. Retailer told me I couldn't swap them again and it was my fault for buying cheap gloves. :wacko:

WTF? That's exactly what the CGA is supposed to nip in the bud

[HenryDorsetCase]

Have you "kinda" tried buying used undies .. ??? If she washed them first maybe ... <_<

Fuck no! you pay extra if she's worn them and doesn't wash them!


Im, er, told. Yes told. someone told me that, or I saw it on the internet somewhere.... :blush:

[steve_t]

Fuck no! you pay extra if she's worn them and doesn't wash them!


Im, er, told. Yes told. someone told me that, or I saw it on the internet somewhere.... :blush:

Don't they come out of vending machines in Japan? :shit:

[AllanB]

I wonder if you wet the internals and wear them if it will stretch them?

Or another idea slightly outside the square, have vigorous sex with the glove several times - I reckon that will stretch it.

[slowpoke]

Thats just it....

Put em up on TM and cut your losses...


Might as well see if they will stretch before I take that loss eh?

You've got your answer right there haven't you? If people were happy to buy your used cast offs as brand new then you wouldn't be making a loss would you? But they aren't, which totally vindicates the bike shop.

Or for that matter, what happens when you sell them on TM and the bloke rocks up in a coupla days complaining of poor fit, are you gonna take 'em back?

[Grubber]

I kinda try them on before i buy them and make DAMN SURE they are going to be the gizz when i wear them for long periods. I even go sit on the bike and do the clamp onto handle bar thingy to make sure they are both comfortable and do what they suppose to do. Never figured i could walk out, go for a big ride, return to shop and give them back. Just don't seem right to me!

[willytheekid]

I wonder if you wet the internals and wear them if it will stretch them?

+1 :niceone:

Thats the trick, soak the gloves in warm water (get them really wet), then go for a ride, leather will stretch more when wet and by drying them on the bike while riding will ensure that they shrink back to the desired shape ;) (getting them soaking wet won't hurt the gloves...but your hands may be stained a little from the new leather dye)

[Canis G.]

I wonder if you wet the internals and wear them if it will stretch them?

Or another idea slightly outside the square, have vigorous sex with the glove several times - I reckon that will stretch it.

Tried that ... now they're fucked.

[MSTRS]

Tried that ... now they're fucked.

What? Every finger? And just what size did you say they were, again?

[Canis G.]

You've got your answer right there haven't you? If people were happy to buy your used cast offs as brand new then you wouldn't be making a loss would you? But they aren't, which totally vindicates the bike shop.

Or for that matter, what happens when you sell them on TM and the bloke rocks up in a coupla days complaining of poor fit, are you gonna take 'em back?

Whoah bro some interesting logic going on here. CAST OFFS!! The fuckers look like brand new they had a 3 hour ride on a cold dry day and I wasn't using them to scoop up dead possums or wipe my arse. If they looked "USED" I wouldn't have bothered rocking back up to the shop. We are talking about what's reasonable to do here instead of maybe blindly following some ill thought through "POLICY".
So, following your logic the next time you get given the wrong size clothes for xmas, or whatever, you will just hang on to them?

Goods sold on TM generally follow a different set of rules that we all understand. In an auction the onus is on you to verify the goods are exactly what you want. Even then, some firms like 1 Tonne will say if it doesn't fit send it back, as long as its in as new condition we will swap it.

[Canis G.]

What? Every finger? And just what size did you say they were, again?

Now they are XXXXXXXXXXXXL, frickin floppy on my hands too!

[Ender EnZed]

You've got your answer right there haven't you? If people were happy to buy your used cast offs as brand new then you wouldn't be making a loss would you? But they aren't, which totally vindicates the bike shop.

Or for that matter, what happens when you sell them on TM and the bloke rocks up in a coupla days complaining of poor fit, are you gonna take 'em back?

He's not a shop. That's the difference.

You or I could go and spend $10 or $1000 at Harvey Norman, Dick Smith, the Warehouse, Farmers, Bunnings, Mitre 10 or any number of other shops and take it back a week later for store credit very easily. It is not wildly unreasonable to expect to do the same at a bike shop.

EDIT: In fact, I'm about 90% sure the last time I bought a pair of gloves, which were tight in the store, I was told I could bring them back for the next size up if I changed my mind. As opposed to every time I've bought a helmet when I've been explicitly told that they can't take them back.

[Canis G.]

He's not a shop. That's the difference.

You or I could go and spend $10 or $1000 at Harvey Norman, Dick Smith, the Warehouse, Farmers, Bunnings, Mitre 10 or any number of other shops and take it back a week later for store credit very easily. It is not wildly unreasonable to expect to do the same at a bike shop.

EDIT: In fact, I'm about 90% sure the last time I bought a pair of gloves, which were tight in the store, I was told I could bring them back for the next size up if I changed my mind. As opposed to every time I've bought a helmet when I've been explicitly told that they can't take them back.

+1. Not being able to return a helmet is a reasonable policy given the safety implications.

[FROSTY]

OP I bet if the gloves felt ok in the shop but a tadd tight once out on the road you will find that once they have been worn a few times and gotten soaking wet at least once they will be uper comfortable

[Flip]

There is no way any retail supplier can contract out of any of the requirements of the CGA.

If they are not fit for the purpose for any reason, for the entire life of the goods, its tuff mr Moto in Christchurch, thats mr Motos problem not yours. It's the Law.

[HenryDorsetCase]

There is no way any retail supplier can contract out of any of the requirements of the CGA.

If they are not fit for the purpose for any reason, for the entire life of the goods, its tuff mr Moto in Christchurch, thats mr Motos problem not yours. It's the Law.

dude, read the rest of the thread! this is a case where a punter changed his mind not a case where the goods were faulty or failed.

[steve_t]

The buyer purchasing the incorrect size, using them for 3 hours, and then trying to exchange them for another size does not make them 'unfit for the intended purpose'

[Woodman]

There is no way any retail supplier can contract out of any of the requirements of the CGA.

If they are not fit for the purpose for any reason, for the entire life of the goods, its tuff mr Moto in Christchurch, thats mr Motos problem not yours. It's the Law.

They are fit for purpose, the problem is with the ops hand which is too big.
No retailer has to refund or swap any product just because the purchaser has changed their mind, although a lot do but that is their choice.

Two sayings that i tell my guys when dealing with this sort of thing.

"You cannot win an argument with a customer." ( they may choose to not ever come back, therefore you lose).

and

"Some days you are the statue, some days you are the pigeon."

[Jerry74]

In future I would suggest visiting Avon City Suzuki, possibly the best shop I have had the pleasure of dealing with in 20 years.
I bought a set of Alpinestars leathers off them, pants were fine in shop next day I could hardly walk knees killed me.
Took them back Ben refunded the goods no questions asked.