thecharmed01
25th March 2012, 20:25
I so often come across shitty customer service, that I actually decided I needed to make a post about the fact that on the weekend, whilst at Tussock Buster, I came across some guys that really impressed me.
I had a bit of time to kill while waiting after my session with Broxy and he'd commented on my bike setup not being quite right.
So I'd done a loop of TB, come back and decided to chat to the boys at Moto SR as they were offering bike setups.
Richard took one look at my bike and told me he couldn't do as much as he'd like, but he could make a huge difference to it and in only a few minutes he sure did.
He looked at it, and me, then dialed up the forks, bars and levers to be perfectly comfortable for me - and I was probably most impressed that he did it by eye and super fast.
I was even more surprised that it made the hugest difference as I knocked 20 minutes off my time when I went and did another loop of TB after he'd "fixed" my bike. It was just so much more controllable, I was able to corner properly and I was in a better riding position because of the proper bar setup.
I went back and thanked Richard, and am going to be sending up my rear shock to them to re-valve as he's the first person who when I've talked to him, hasn't treated me like just a girl but has actually talked to me and shown me exactly what he was talking about. I haven't ever had a bike shop person who actually treated me like I would understand what they were saying and like I wasn't just a dizzy blonde who knows nothing.
He also didn't talk a whole lot of crap, but he knew what he was on about without having to look anything up on Google like some others I've dealt with.
Smart guy, extremely pleasant to deal with - and best of all no bad attitude! Just super helpful and willing to go the extra mile.
While I was chatting to them, I watched more than half a dozen other riders come back and thank them for bike setups and a couple who came back to buy things.
I love seeing happy customers and these guys seem to have them in droves.
They might be in Whakatane, but I've already told him I'm going to send my business his way now and I highly recommend them!
Richard @ Moto SR
71 Commerce St, Whakatane
07 308 0310
I had a bit of time to kill while waiting after my session with Broxy and he'd commented on my bike setup not being quite right.
So I'd done a loop of TB, come back and decided to chat to the boys at Moto SR as they were offering bike setups.
Richard took one look at my bike and told me he couldn't do as much as he'd like, but he could make a huge difference to it and in only a few minutes he sure did.
He looked at it, and me, then dialed up the forks, bars and levers to be perfectly comfortable for me - and I was probably most impressed that he did it by eye and super fast.
I was even more surprised that it made the hugest difference as I knocked 20 minutes off my time when I went and did another loop of TB after he'd "fixed" my bike. It was just so much more controllable, I was able to corner properly and I was in a better riding position because of the proper bar setup.
I went back and thanked Richard, and am going to be sending up my rear shock to them to re-valve as he's the first person who when I've talked to him, hasn't treated me like just a girl but has actually talked to me and shown me exactly what he was talking about. I haven't ever had a bike shop person who actually treated me like I would understand what they were saying and like I wasn't just a dizzy blonde who knows nothing.
He also didn't talk a whole lot of crap, but he knew what he was on about without having to look anything up on Google like some others I've dealt with.
Smart guy, extremely pleasant to deal with - and best of all no bad attitude! Just super helpful and willing to go the extra mile.
While I was chatting to them, I watched more than half a dozen other riders come back and thank them for bike setups and a couple who came back to buy things.
I love seeing happy customers and these guys seem to have them in droves.
They might be in Whakatane, but I've already told him I'm going to send my business his way now and I highly recommend them!
Richard @ Moto SR
71 Commerce St, Whakatane
07 308 0310