Customer service? Would you be happy?

[bluninja]

I decided to purchase a flat pack rabbit hutch off tardme cos I couldn't be arsed to make one, and the local shops wanted silly amounts for the same/similar products. I ordered and paid for the new item last Thursday (when they were open for business) but it wasn't despatched till yesterday. It arrived today and was shonky in the extreme: wood very soft and panels split where they had been screwed together. I took photos and emailed the seller...I received a full refund within 10 minutes.

So how would you feel? Imagine that this was a bike part you'd bought from China rather than a rodent receptacle.

Sorting out the refund A++++.
Sending out shonky goods 3 working days after you've paid for them A minus in the extreme. I now have to buy or make a cavy cage and run as my baby cavies need to be out mowing my lawn and the pregnant cavy needs more space.

Lucky for me the bike is in for a suspension upgrade whilst I recover from cosmetic surgery so nowt much better to do.

[Banditbandit]

We noticed - you have nothing better to do than sit on KB and moan about sod all ...

Rabbit stew is a good option.

[bluninja]

I'm moaning in RL too :) time for some pain relief. Not rabbits, cavies http://www.telegraph.co.uk/news/worldnews/southamerica/peru/1474984/High-in-protein-low-in-fat-its-chargrilled-super-guinea-pig.html

[bluninja]

Hairy Moob augmentation? Now that would be some god awful pics.

Just had an email to say I can keep the wooden junk....should I repackage it and put it on tardme with pics of damage? There will allways be someone that thinks it's a bargain.

[Gremlin]

less than 3 days to dispatch, maybe even less than 2. Full refund given... jeez and you create a thread about this?

As for the hutch thing, use it as firewood for the stew.

[skippa1]

that is the saddest story I have heard............was it really for rabbits or are you trying to house gerbils?

[Ender EnZed]

I took photos and emailed the seller...I received a full refund within 10 minutes.


Sounds like their customer service is excellent.

The product might be total shit but that's a different matter.

[bluninja]

Sounds like their customer service is excellent.

The product might be total shit but that's a different matter.

I agree, that's why I gave them a good rep on tardme, and specific feedback comment.

BUT.....they must know the quality of the kits going out from them though, so I must be more picky than some. Even without splits on most of the panels (cos the wood is so soft) the plywood for the back is 3mm thin, and screw ends are poking out in a few places.

I've now looked at the bars on the enclosure and they would only keep an adult cavy (guinea pig) inside, and allow a cat to get it's paw in and try playing pat-a-cake with those inside. I am really annoyed about the product and the wait (to find it's useless) as I had baby cavies and a pregnant female to house out of their temporary accomodation (2 indoor cages, and being put onto the lawn during the day inside an enclosure made from a fireguard)...Is anyone really still reading this drivel?

[jellywrestler]

whilst I recover from cosmetic surgery so nowt much better to do. I'm told that one of the side effects of Anal Bleaching is hallucinating...

[Katman]

I'm told that one of the side effects of Anal Bleaching is hallucinating...

I imagine angry gerbils would be another.

[bluninja]

I'm told that one of the side effects of Anal Bleaching is hallucinating...

Yeah right....I;m sure you were "TOLD"...more like "you're hallucinating again...this always happens after you've had anal bleaching. Have you considered sorting your bike suspension so you don't crap yourself when you hit a bump mid corner?".

[bluninja]

I imagine angry gerbils would be another.

Not gerbils; cavies. They wriggle just as much but are less likely to bite :woohoo:
I was going to get some hamsters to help with my cultivation of tulips, but I don't have any good jam recipes. So no 'tulips from hamster jam' :confused:

[bosslady]

I'd not be happy my time was wasted and I was inconvenienced, no. But I'd be very happy with the seller for a no hassle refund. Don't sweat it though, put it down to a learning experience I say. Anyway are you really asking about customer service or product quality? it's an animal cage, not a bike part so your comparison is kind of irrelevant, I don't really understand...

[bosslady]

Hairy Moob augmentation? Now that would be some god awful pics.

Just had an email to say I can keep the wooden junk....should I repackage it and put it on tardme with pics of damage? There will allways be someone that thinks it's a bargain.

I wouldn't. Doesn't seem right, morally, to me. Give it away for free, you have your refund so you're no worse off.

[ducatilover]

http://imhavingan.emogency.com/whambulance.jpg

[bluninja]

I went out and bought another cage today. Lovely build quality, great instructions, took 10 minutes to assemble. Guinea pigs rehomed and mowing the grass.

I thought I would try the wooden train wreck. 40 minutes later it was assembled, the ramp between the levels was almost vertical, the corners weren't square and the doors don't open without flexing the whole structure. Still the cat loves the warmed up green roof and the vantage point.

Bosslady - animal cage, bike part....if the quality is crap it's crap. I once bought cheap pattern spare brake and clutch levers for my race bike. After 1 year I needed to replace the front brake lever after dropping the bike. I fitted the new lever, tested the brakes before going onto track and the lever snapped at first use. I got a refund, no problems, but I was peeved that the lever was just junk.

I guess the lessong to learn is not to buy cheap stuff off the internet unless you know what quality you are getting. I previously saw a chicken coop online and saw the exact same model in RD1 for $200 more. RD1, bless em, were prepared to sell me the kit at a comparable price to internet+delivery so I kept it local and bought from them. This time the local business told me that to match the price it would be below their cost so wouldn't do it. Clearly though the pics were identical the product wasn't. I bought my new cage from the local shop, the quality was excellent.

[neels]

I guess the lessong to learn is not to buy cheap stuff off the internet unless you know what quality you are getting. I previously saw a chicken coop online and saw the exact same model in RD1 for $200 more. RD1, bless em, were prepared to sell me the kit at a comparable price to internet+delivery so I kept it local and bought from them. This time the local business told me that to match the price it would be below their cost so wouldn't do it. Clearly though the pics were identical the product wasn't. I bought my new cage from the local shop, the quality was excellent.
There's the lessong [sic].

You buy cheap crap off the internet, you get cheap crap off the internet. If someone is willing to cut their overheads and margin to match it, good on them, but generally if it seems to be too good to be true then it probably is.

As for customer service, couldn't get much better, obviously crap product but excellent customer service.

[bosslady]

I went out and bought another cage today. Lovely build quality, great instructions, took 10 minutes to assemble. Guinea pigs rehomed and mowing the grass.

I thought I would try the wooden train wreck. 40 minutes later it was assembled, the ramp between the levels was almost vertical, the corners weren't square and the doors don't open without flexing the whole structure. Still the cat loves the warmed up green roof and the vantage point.

Bosslady - animal cage, bike part....if the quality is crap it's crap. I once bought cheap pattern spare brake and clutch levers for my race bike. After 1 year I needed to replace the front brake lever after dropping the bike. I fitted the new lever, tested the brakes before going onto track and the lever snapped at first use. I got a refund, no problems, but I was peeved that the lever was just junk.

I guess the lessong to learn is not to buy cheap stuff off the internet unless you know what quality you are getting. I previously saw a chicken coop online and saw the exact same model in RD1 for $200 more. RD1, bless em, were prepared to sell me the kit at a comparable price to internet+delivery so I kept it local and bought from them. This time the local business told me that to match the price it would be below their cost so wouldn't do it. Clearly though the pics were identical the product wasn't. I bought my new cage from the local shop, the quality was excellent.

I understand. What I mean is a crap animal cage ain't going to kill you. A cheap crappy bike part? maybe. Ain't comparing apples with apples. If someone chooses to get bike parts based solely on the price tag and nothing else, knowing it's so cheap and not exactly going to be of the highest quality, therefore knowing they might be putting themselves at risk or inconvenience, more fool them. You get what you pay for?

[bogan]

I understand. What I mean is a crap animal cage ain't going to kill you.

Don't underestimate those little guys, following a jailbreak they could be at your jugular in no time.

[bosslady]

Don't underestimate those little guys, following a jailbreak they could be at your jugular in no time.

Hahahaha quite right!

[Katman]

I went out and bought another cage today.

Fucking cager.

[ducatilover]

Fucking cager.
I bet he doesn't wave either.

[bluninja]

I bet he doesn't wave either.

Here's a couple of waves for yer :tugger: :motu: :woohoo:

[cs363]

Don't underestimate those little guys, following a jailbreak they could be at your jugular in no time.

Exactly, underestimate the perils of guinea pigs at your peril.....



http://www.youtube.com/watch?v=DIz5NO4bSSQ