Sweet modem buggery

[The Lone Rider]

I've had a problem for awhile.

My fuckin modem keeps disconnecting.


Some days, it'll be fine. Other days not so much.

More recently, if I make a phone call on the land line, the modem will disconnect.

I have brand new filters on the phone lines however.
Also.. I've noticed I can hear static and fizz on the land line.


I've phoned my ISP (Slingshot) to complain/ask for help but they've basically told me to unplug my phones and see if that makes a difference. I've unplugged the fax from the back of the fax (other end still in filter) and the other two phones straight from the wall. It's made no difference.

Then they suggested I try a different modem (which I don't have).

Also a new thing - seems it likes to disconnect when a laptop logs on via WiFi.

My mum, who is nearly 80 (so not the best person to get a description of symptoms from), has had problems with her net coming and going now. Also on Slingshot.


I am using a Linksys Wireless-G ADSL Home Gateway WAG200G Annex-A




Ideas? Help?

[Gremlin]

First, since the problems started, did you change anything in the house. ANYTHING attached to the phone line must have filters (good working condition etc). This includes any Sky, monitored alarm etc.

Second, I'd certainly try another modem. Most are warrantied for 1 year, how old is yours? They have a lifetime anywhere from a year or two through to five odd, but it completely varies. Frequent disconnections are either a dying modem, line faults or changes at the ISP requiring a reboot (but this shouldn't be anything constant).

One of the first tests they should have asked you to do is an isolation test. Unplug everything from the phone line, and only plug the modem in, and see how it goes. If that does prove to be successful, then it's certainly something in your house, and then you just have to isolate which device is causing it.

[Headbanger]

My fuckin modem keeps disconnecting.


Also.. I've noticed I can hear static and fizz on the land line.


Ideas? Help?

Get that shit sorted.

As noted, unplug everything apart from a single handset, if you still hear the white noise, Ring telecum and have a bitch at them.

Once they have insisted there is no problem at their end, then try another ADSL router.

Its not a modem unless you are on dialup.

[bungbung]

I had a similar problem when I moved into my current house - modem disconnects, crackly lines.
I traced it to the point inside the roof cavity where the cable from the street was connected to my house wiring. The connection was a terminal block, and the street wiring had verdigris on the conductors. I cleaned them up with sandpaper and some petroleum jelly.
I've not had any more problems since (5years now).

[bungbung]

Its not a modem unless you are on dialup.

Both then :)

The adsl router still has a modem within.

[Headbanger]

I had a couple of days of disconnects, Rang my ISP, told em it was no fucking good, They got me to turn on/turn off my router, I said yeah fucking yeah, done this a dozen times, as if, whatever, As I switch her back on I notice the plug is mostly all the way out of the wall.....

Poked her back in the hole, assured the paki on the other end of the line that the steps taken must have worked a treat and that its all good.

Then the fucker asks me if I'm running any torrent programs?

I say...uh...no, whats your angle here chap?

He then tells me that my line speed is capped at one third its real speed, and as I'm a "good" customer he has now enabled it properely.

Pack of cunts.

[Headbanger]

Both then :)

The adsl router still has a modem within.

So, You have no understanding of what a modem is?

Would you like to look it up or.....ah fuck it.

Here you go.



A modem (modulator-demodulator) is a device that modulates an analog carrier signal to encode digital information, and also demodulates such a carrier signal to decode the transmitted information.

Funny enough, There is no such thing inside you or anyone elses adsl router, Its for analog, which happens to be dial up, Not ADSL which happens to be


Asymmetric digital subscriber line

Notice the digital in their?

For your next trick can you point at your computer case and call it a hard drive?

Its akin to a fuel injection carburetor....

[slofox]

For your next trick can you point at your computer case and call it a hard drive?

I banged me shin on the case of a spare computer recently. It was pretty fuckin' hard...

[iYRe]

I did faults at telecom (and before that NZPO.. yes.. I am old) for 14 years.
I also worked in slingshots network ops for a year.

Things to note/do:
1. Slingshot cause your disconnects. It is not in their favour to have you not connected (they make money by keeping you connected, and charging you for all the extra data your pr0n downloads use up)
2. the MOST common cause of disconnects is line noise caused by a faulty splitter. Remove all splitters, all phones, and try the adsl, on its own, directly into the jackpoint. If good, replace all splitters.
3. If 2 didnt work, its probably in the line somewhere. Next most common place is a jackpoint. You can take em off and see if they are wet/damp/green. If not green or you cant do it.. hassle someone till they get chorus to come fix it.
4. Call your PHONE COMPANY (if it is you ISP, call them.. otherwise call the people whom you pay for you phone line - they look after your phone line.. ADSL just rides piggy back). Tell them your line is noisy, crackly, unusable most of the time, and it makes your internet drop off.

Failing that, it can be caused by a faulty ADSL router, but that is rare (ish)

[iYRe]

I banged me shin on the case of a spare computer recently. It was pretty fuckin' hard...

hard yes, but 10 gets you 20 it didnt drive.

[Scuba_Steve]

I banged me shin on the case of a spare computer recently. It was pretty fuckin' hard...

yea but did it drive???

[Scuba_Steve]

So, You have no understanding of what a modem is?

Would you like to look it up or.....ah fuck it.

Here you go.



Funny enough, There is no such thing inside you or anyone elses adsl router, Its for analog, which happens to be dial up, Not ADSL which happens to be



Notice the digital in their?

For your next trick can you point at your computer case and call it a hard drive?

Its akin to a fuel injection carburetor....

A Modem or Broadband Modem is also used to refer to the hardware device that connects a computer or router to a broadband network. For example, a Cable Modem and DSL Modem are two examples of these types of Modems.

[imdying]

So, You have no understanding of what a modem is?

Would you like to look it up or.....ah fuck it.

Here you go.



Funny enough, There is no such thing inside you or anyone elses adsl router, Its for analog, which happens to be dial up, Not ADSL which happens to be



Notice the digital in their?

For your next trick can you point at your computer case and call it a hard drive?

Its akin to a fuel injection carburetor....This is wrong.

It's an analog signal from the DSLAM to your house. Strictly speaking it's a DSU inside and not a modem, but it amounts to the same thing. Yes the signal is transmitting digital data, but it's an analog signal.

Further, yes, fuel injection carbs exist also. They're also a hybrid, much like ADSL.

[The Lone Rider]

I'll try all that for a day or two.


Right now... the only thing I have connected is the phone in the kitchen (through a new filter) and the modem (through a phone/adsl splitter filter but fax unplugged from it)


Will see how it goes.



Mum's been having the same problem lately also as I've mentioned. It works fine for a few 4-5 days... then occasionally I get a phone call and she can't send email at all (wont connect she says)

Thanks

[Headbanger]

A Modem or Broadband Modem is also used to refer to the hardware device that connects a computer or router to a broadband network. For example, a Cable Modem and DSL Modem are two examples of these types of Modems.

Ignorance doesn't turn bullishit into fact, a modem is a device that takes an anologe signal and delivers it to a digital device.

Calling your adsl router a modem makes no more sense then referring to your bicycle as a horse.

[Headbanger]

This is wrong.

It's an analog signal from the DSLAM to your house. Strictly speaking it's a DSU inside and not a modem, but it amounts to the same thing. Yes the signal is transmitting digital data, but it's an analog signal.

Further, yes, fuel injection carbs exist also. They're also a hybrid, much like ADSL.

Get out of my argument, You fucker.:lol:

[oneofsix]

Ignorance doesn't turn bullishit into fact, a modem is a device that takes an anologe signal and delivers it to a digital device.

Calling your adsl router a modem makes no more sense then referring to your bicycle as a horse.

Sorry headbanger but you are wrong. Often bullshit is turned into fact by common usage even though it is technically incorrect. Also it is not a router, your PC doesn't talk ADSL it talks ethernet and IP which has to be converted to ADSL for the line.

[imdying]

Hey it's not my fault you can't share a digital and analog signal on the same line!

[Gremlin]

Right now... the only thing I have connected is the phone in the kitchen (through a new filter) and the modem (through a phone/adsl splitter filter but fax unplugged from it)
Try different filters, don't just trust it because it's new. When fault finding that isn't proving easy you have to start from the bottom, assume nothing works until proven otherwise (through testing).

Random one I can remember we had, was that when a client logged into skype on their laptop at home (connected to internet fine, fully functional before login), the internet connection dropped. Ended up being the filter...

[Headbanger]

Sorry headbanger but you are wrong. .

I agree, and anyone who doesn't be fucked.:rolleyes:






Think I may lose a few layers of skin on this one.

[imdying]

I had a similar problem when I moved into my current house - modem disconnects, crackly lines.
I traced it to the point inside the roof cavity where the cable from the street was connected to my house wiring. The connection was a terminal block, and the street wiring had verdigris on the conductors. I cleaned them up with sandpaper and some petroleum jelly.
I've not had any more problems since (5years now).This isn't unusual, I'd ferret around under the house and find the connection to your master socket from the road and check it.

[The Lone Rider]

Ok, right now I have the modem going directly into the wall in my office (no filter). Everything else in the house is disconnected.

I am currently online, and the gf's laptop disconnected the modem when she clicked to log on the wifi, but modem has reconnected and so far has stayed connected.


Will moniter during the day as this would suggest the socket in the office isn't the problem.

Give it maybe 10 hours, then I'll connect in the same fashion, to the socket in the kitchen and see if it works.

[oneofsix]

Ok, right now I have the modem going directly into the wall in my office (no filter). Everything else in the house is disconnected.

I am currently online, and the gf's laptop disconnected the modem when she clicked to log on the wifi, but modem has reconnected and so far has stayed connected.

The ADSL dropped when your gf started a wifi session to the modem? That sounds strange. Her wifi session would not cause any extra traffic out the ADSL interface but would cause extra processing within the modem to authenticate her connection to the modem. Is the modem running hot or anything that could be affecting its cpu?
Actually did the ADSL drop or did the modem drop your Ethernet session but not the ADSL? If it didn't drop the ADSL then I would doubt it is a line issue.

[slofox]

yea but did it drive???

Nah - didn't have the proper licence, it reckoned...:whistle:

[The Lone Rider]

The ADSL dropped when your gf started a wifi session to the modem? That sounds strange. Her wifi session would not cause any extra traffic out the ADSL interface but would cause extra processing within the modem to authenticate her connection to the modem. Is the modem running hot or anything that could be affecting its cpu?
Actually did the ADSL drop or did the modem drop your Ethernet session but not the ADSL? If it didn't drop the ADSL then I would doubt it is a line issue.

There are two lights - one labeled DSL and the other labeled Internet.

The "Internet" light went out.

Then DSL flickered for awhile, then Internet light went back on.


As of the last message I've written, the Internet light went Red, then out. In waiting a little while, it did not go back to a solid or flickering Green on the Internet light. I had to go out and get my daughter from school, so I don't know what it did after that.

Now we're home, DSL and Internet are both solid Green. Occasional flicker in the Internet light.

We have two computers cabled to the modem that are working, and two laptops currently connected.


Still plugged into the office with no filter, and everything else in the house is disconnected.

[The Lone Rider]

And just now the Internet light went off, then flashed couple of times, then went red.... (couldnt get online)


And now solid green

[The Lone Rider]

And just logged onto WiFi with one of my laptops and the Internet light went out

Then it flickered, went solid.

Then it flickered, went solid, and connected long enough to load this reply (but not post it).


Then the DSL and Internet light both went out and I'm currently waiting for them to go back on.




DSL is solid green now
Internet light is solid red


Now solid green, occasional flicker.




Seems it must be the modem?



Edit- Internet light died again, then flickered again and now I can connect and make an edit...

[neels]

Sounds like a wonky connection somewhere, had this one a while back ourselves. Took fooking ages to get telecom to go out and find it, they wanted to come and check the wiring in our house first (and charge us for it) before they'd consider looking at if there was a fault with their 50 year old cables under the ground. It was.

On another front, I just bought a new cordless phone which is wifi friendly, as it doesn't run on the 2.4Ghz that wifi also runs on....

[iYRe]

And just logged onto WiFi with one of my laptops and the Internet light went out

Then it flickered, went solid.

Then it flickered, went solid, and connected long enough to load this reply (but not post it).


Then the DSL and Internet light both went out and I'm currently waiting for them to go back on.




DSL is solid green now
Internet light is solid red


Now solid green, occasional flicker.




Seems it must be the modem?



Edit- Internet light died again, then flickered again and now I can connect and make an edit...

Wireless is a red herring... it might be a sign of a faulty router, but your symptoms suggest the line is rooted. Call the phone company and get them to fix it.

[The Lone Rider]

as it doesn't run on the 2.4Ghz that wifi also runs on....

Ah.. that's also something I should keep in mind.


I have now unplugged from the office and have the same 6m cable running down the hall to the kitchen plug with no filter.

As I write this, the Internet light has gone blank.

And has just turned red.

GF reports from the dining room her laptop can't connect now.


Green flicker on the Internet now.


Internet is back again... I can click "Submit Reply" and have it send now.

I suppose one thing I could do is unplug the modem and plug a hardwired phone and see if I'm getting static over the lines from different plugs.

[neels]

I suppose one thing I could do is unplug the modem and plug a hardwired phone and see if I'm getting static over the lines from different plugs.
Yep.

If you want to borrow a phone jack and some of those gel filled connectors to plug straight into where the line comes into your house let me know, I have spare bits lying around my shed.

[The Lone Rider]

Yep.

If you want to borrow a phone jack and some of those gel filled connectors to plug straight into where the line comes into your house let me know, I have spare bits lying around my shed.

I guess that would be the little grey box thing going onto the wall in my front yard?


On the kitchen jack, been no better than the jack in my office.

A bit odd.. some days or spans of hours you'd never think there was anything wrong.


Later tonight I will plug in my fax and listen to the line, then plug in my corded phone and listen on that. See if I can hear static with only a phone plugged in.

[iYRe]

there's no point trying different jacks and listening for noise.. if there is noise there is noise, and it will happen across the whole line. The only way is to disconnect everything AFTER (internal to) the master jackpoint - that will determine if what ever is causing the noise is in teh extension wiring. Otherwise you need a butt (http://www.ebay.com/itm/Fluke-TS19-Phone-Butt-Set-/121066085047?pt=LH_DefaultDomain_0&hash=item1c3019dab7), and some knowledge of cable pairs and colour codes.. and preferably someone with access to the Telecom test heads.

[The Lone Rider]

Connection has been stable since dinner time. It's back to "you'd never know there was a problem.."

Just the one line running to kitchen, no filter. One laptop running via WiFi, another laptop on standby (was logged in via WiFi) and two desktops cabled and connected.

[The Lone Rider]

Just now, lunch time, I've unplugged everything

Then I plugged in the Fax (no filter) into line in office and heard static.

Tried another phone in bedroom jack and kitchen, and heard static.


So first point of call would be wiring in house or hub into house?

[Headbanger]

So first point of call would be wiring in house or hub into house?

Ring telecom, tell them there is noise on the line.

If you have to make this thread then you shouldn't be fucking with the wiring.

[The Lone Rider]

Ring telecom, tell them there is noise on the line.

If you have to make this thread then you shouldn't be fucking with the wiring.

Actually already did that. Tech replaced each phone jack and apparently a connection in the ceiling was repaired.


But it continues to drop out.