Piaggio Warranty

[jamface10]

Anyone know about the warranties for Piaggio zips in nz. I have a little booklet that came with the scoot saying 2years/unlimited, but everything from dealers seems to be 12months/4000k. A year and 1 month into the scooter i'm told I prob have a cracked petrol tank :mad: praying this can be covered under warranty

[shafty]

Sounds like you have it in writing - don't ever hand that over, the Commerce Commission should back you, make sure you record all dealings with the Dealer, pref communicate or confirm discussions by e mail. Good luck

[Edbear]

Yeah, a cracked fuel tank that hasn't been caused by an accident is not acceptable on a new vehicle and should be covered by the CGA. Your dealer should be able to get recourse from Piaggio, but I would be pushing for a warranty claim.

[awa355]

Phone the scooter bar in Hamilton. They sell Piaggios, He told me about a 2yr warranty on one brand he sells. Not sure which make that was.

[HenryDorsetCase]

Yeah, a cracked fuel tank that hasn't been caused by an accident is not acceptable on a new vehicle and should be covered by the CGA. Your dealer should be able to get recourse from Piaggio, but I would be pushing for a warranty claim.
This is good advice.

OP, you need to be polite, you need to be firm, and you need to deal with the principal of the place you bought the thing from, and you need to do it in writing. Email is fine. If they ring you, email them back and say thank you for your phone call, I confirm we discussed this and you said you would do A, B, C, and the timeframe is Y.

When they inevitably fuck you (here's hoping they wont), they will say something like "Waaaaaa, Piaggio NZ arent accepting our warranty claim" and "Waaaaaa, a new fuel tank is made from carbonite and to get another one we have to unfreeze Han Solo, and then it has to come from Italy and it could be two years".

None of that is acceptable, and none of it matters. You are the contracting party, and assuming you are not disqualified (i.e. are a consumer) then you simply insist on your rights as a consumer, with the dealership who are the other contracting party.

To wit:

s6 of the Consumer Guarantees Act says


6 Guarantee as to acceptable quality

(1) Subject to section 41, where goods are supplied to a consumer there is a guarantee that the goods are of acceptable quality.

(2) Where the goods fail to comply with the guarantee in this section,—

(a) Part 2 may give the consumer a right of redress against the supplier; and

(b) Part 3 may give the consumer a right of redress against the manufacturer.


I think it is a no-brainer that a fuel tank should last the life of the vehicle, and shouldnt "Crack" for no reason. Unless you have been hucking the thing off the closest 20 footer, or riding it in a skatepark or something.


Theres a whole process in the CGA: You have to tell them, you have to give an opportunity to fix it, blahdeblah. But here's the thing: if after that it still is not right, you have an option to reject the goods.

What this will mean is taking the thing back, leaving the keys with them, saying "I reject this POS" and then demanding your full purchase price back SO YOU CAN BUY A PROPER GODDAMN MOTORCYCLE.

The best case on this point has the disgruntled punter doing exactly that. Driving up to the car yard, leaving the thing in the yard with the keys in, (IIRC) SCREAMING at the car shark that the thing was rejected, subsequently suing, and getting back the full puirchase price and costs. Nice.

So with an extremely powerful and protective piece of consumer legislation as both armour and sheild, you, scooterfag, can go into battle clear of brow, noble of heart, and assured of victory.