How long is too long? [Archive]

View Full Version : How long is too long?

tigertim20

15th October 2013, 11:48

Lets say you place an order with a reputable seller overseas.
how long would you expect it to take from the time you place the order, to the time they send it?
Im not talking about how long until you receive it, just how long should it take for them to receive, read, and send the order.
assume you have had contact with them since placing the order, and that as far as you are aware everything they are supplying is in stock (at least You havent been told otherwise) but you DO know that it hasnt yet been sent.

thoughts on reasonable expectations?

Crasherfromwayback

15th October 2013, 11:51

Coupla days to pack and send max.

Gremlin

15th October 2013, 11:53

Coupla days to pack and send max.
wot e sed... couple of work days instead perhaps.

tigertim20

15th October 2013, 13:32

yep, what I thought too. has been a week now, or 8 days, I lost count . .
payment made immediately, via paypal so no issues there.

Its possible they have to wit for something to come in from their supplier or something, which would be fine if they let me know that in the first place, so I emailed today asking when they reckon it will get sent. probably wont get a reply till tomorrow though since its coming from the US.

avgas

15th October 2013, 15:12

haha - there is an advantage in buying local after all.

tigertim20

15th October 2013, 15:21

haha - there is an advantage in buying local after all.

of course there is. Had the items I wanted all been available locally, Id have bought them locally, even it it had cost a little more. either way I was going to be doing some waiting, so hell, save a little money.
Im not in a rush for the stuff, and the seller has a great reputation, so I'm not concerned about dishonesty or anything like that, it just made me wonder what other peoples thoughts were on how long they think is reasonable.

Maha

15th October 2013, 16:23

of course there is. Had the items I wanted all been available locally, Id have bought them locally, even it it had cost a little more. either way I was going to be doing some waiting, so hell, save a little money.
Im not in a rush for the stuff, and the seller has a great reputation, so I'm not concerned about dishonesty or anything like that, it just made me wonder what other peoples thoughts were on how long they think is reasonable.

Delivery periods from overseas can vary. A helmet turned up with 10 days of the order being placed and yet a pair of gloves took over a month, first choice was not available which took a while for them to let me know that.
You know your has not been sent because of the order status on the website?

Road kill

15th October 2013, 17:01

Most suppliers I've dealt with stipulate that the order will be packed and sent out within 24 hours of payment being placed.

This is from the USA and they have all been on to it from step one.

I won't deal with the Poms though, because they can seldom keep their word or they simply fuck up the order.

Hell,I even buy my pre Hinckly Triumph parts from the States because of the better service.

Blackbird

15th October 2013, 18:42

I've done a lot of buying through the USA, both bike bits and other stuff and mostly used the YouShop warehouse in Portland to trans-ship it. As everyone else says, a couple of days max and 2 weeks tops from ordering to receiving (and never once being hit for duty despite some items being well above the threshold)

R650R

15th October 2013, 20:42

Who is the thread author dealing with?
Waiting on some parts from wemoto at moment. Site said 6-7 days when ordering, been over two weeks now. Most places will usually email if they are having to wait on something.
Used their enquiry thing last Thursday and no reply although I see today status updated with packing date...
Have had good experience with Procycles.us, quick and good communication. Emailed that Keintech outfit and didn't even get a reply so no sale there.
Tried NZ posts Youship service recently, saved a few days but man do they stuff about, arrived at their warehouse and 3 days before it left for NZ.

Re someone elses comment above I've worked in UK and yeah the work ethic isn't quite the same as the kiwi sense of urgency for getting things done. Very little freight moves overnight compared to here unless its on a premium service.
And then there are the major day long traffic jams to complicate things further...

far queue

18th October 2013, 18:17

The worst I've had was from newbonneville.com. 3 months from ordering to posting. Ordered 29/11/12. Posted 26/02/13. Arrived 08/03/13.

Their site showed the items to be in stock, and when I queried it with them after about 2 weeks, they apologised and said they would send the stuff in a couple of days which was bullshit. Long story short ... it turned out that they never had the stuff and were waiting on it to be manufactured overseas for them. The stuff showed as "in stock" for the whole time I was waiting and I've since heard from others that this is quite common for them. I won't be using them again.

I've bought plenty of other stuff from the US and UK with no issues - nice and quick. Although I did find one item a little odd - 2 days from UK to Auck and then 2 weeks from Auck to Chch.

No, you couldn't get the parts locally.

st00ji

18th October 2013, 19:12

bought a few bits off wemoto, they were fast and efficient. maybe i got lucky?

you'd think online retailers would work a bit harder, its not hard to do a quick search and find all the bad shit people have posted on various forums. anyone buying online from overseas surely knows how to use google...

tigertim20

18th October 2013, 19:58

Delivery periods from overseas can vary. A helmet turned up with 10 days of the order being placed and yet a pair of gloves took over a month, first choice was not available which took a while for them to let me know that.
You know your has not been sent because of the order status on the website?
I know it hasnt been sent because their system sends an automatic confirmation with tracking.

Who is the thread author dealing with?
Waiting on some parts from wemoto at moment. Site said 6-7 days when ordering, been over two weeks now. Most places will usually email if they are having to wait on something.
Used their enquiry thing last Thursday and no reply although I see today status updated with packing date...
Have had good experience with Procycles.us, quick and good communication. Emailed that Keintech outfit and didn't even get a reply so no sale there.
Tried NZ posts Youship service recently, saved a few days but man do they stuff about, arrived at their warehouse and 3 days before it left for NZ.

Re someone elses comment above I've worked in UK and yeah the work ethic isn't quite the same as the kiwi sense of urgency for getting things done. Very little freight moves overnight compared to here unless its on a premium service.
And then there are the major day long traffic jams to complicate things further...

Not wemoto, I wont name 'em cos they really havent done anything wrong!.
Turned out they are just waiting on one of the items to turn up fro their supplier. they could have been ahead of the curve and emailed to let me know, but they were quick to respond when I emailed and asked what the order status was

Erelyes

19th October 2013, 18:47

Was looking at some gloves on Revzilla 'tother day... $41.50US they wanted for shipping. Shit a brick.

Youshop, I reckon it's no more than $20-25NZ.... might have to give them a whirl.

Disclaimer: gloves not available in NZ, importer not interested

Jantar

19th October 2013, 18:50

Don't forget the USA government shutdown. That also affected their postal services. I believe that things will be moving back to normal from monday.

hayd3n

19th October 2013, 18:59

Don't forget the USA government shutdown. That also affected their postal services. I believe that things will be moving back to normal from monday.

America has a Governmnet ... wait what???

tri boy

19th October 2013, 19:00

10-14 days ex US to NZ is acceptable to me.
I've used Wemoto. (excellent)
I'm waiting on XR bits out of Bikebandit, (also good).
Use NZ dealers unless they try and rape me on price, (which is getting too common for this lil duck).

tigertim20

19th October 2013, 19:14

Use NZ dealers unless they try and rape me on price, (which is getting too common for this lil duck).

yeah I try to buy in NZ and from a local shop wherever possible, but sometimes you either happen across a deal thats just too good not to take, or you just cant find what you want locally anyway.

22nd October 2013, 17:15

1 week, been buying quite a bit from the states of late. Best was 5 days.

mossy1200

22nd October 2013, 17:35

I just ordered rear sets from amazon and paid then got a email saying normally ships within 1-2 months. idd rather have paid more but its a bit late after you have been through checkout and paid to work that out.:shit:

Maybe Santa will deliver it.
Wife says I just bought my xmas present.
Would rather have it now and get a xmas present also. :violin:

Tracking Information:

Status: Not yet shipped
Latest Event: Order Received - Oct 17, 2013 10:01:16 PM
Description: We've received your order, but we haven't started preparing it for shipment yet. The amount of time your order spends in this status can vary based on the availability of the item(s) and the selected delivery.

Delivery Estimate Tuesday, November 19, 2013 - Thursday, December 26, 2013 by 8:00pm

VooDoo Industries VRD1336 Black Rear Set

tigertim20

22nd October 2013, 18:08

mossy1200

22nd October 2013, 18:17

wow. if they didnt state that kind of shipping delay in the advert, Id be demanding a refund and buying elsewhere. Its one thing if theyve said outright that there will be delays, and you can chose to accept it or not but waiting till youve paid? fuck that.

I don't think 26th December at 8pm sounds a likely arrival time also lol. What a strange thing to add to the delivery time. Boxing day special?
Im in no hurry as I need get enough cash for a quickshifter also which is the reason I want the rearsets.

Have had a lot worse.

I ordered a set of ebc discs and the company sent me one only, charged me the freight and tax deductions for 2 and refunded me the no longer available left disc and shipped the right then emailed me after it was dispatched.
I was lucky enough to find an old stock match on ebay.
They could have asked me if I wanted to upgrade to the newer style discs for an extra 20usd prior to sending half an order to me.:no:

nzspokes

22nd October 2013, 19:43

I ordered a knock sensor for my car from Aussie on Thursday, was on my desk Monday morning. Cost me $45. Nissan quoted me $300ish, Repco $700!!

Went in, error codes gone from the cars ECU. :niceone:

tigertim20

22nd October 2013, 19:48

I ordered a knock sensor for my car from Aussie on Thursday, was on my desk Monday morning. Cost me $45. Nissan quoted me $300ish, Repco $700!!

Went in, error codes gone from the cars ECU. :niceone:
yup I have several times had stuff from aussie faster than I can get it fro auckland. weird, but its happened

Gremlin

22nd October 2013, 20:02

Have had a lot worse.

I ordered a set of ebc discs and the company sent me one only, charged me the freight and tax deductions for 2 and refunded me the no longer available left disc and shipped the right then emailed me after it was dispatched.
Having something similar. Seller ships goods, never arrive. Finally get them declared lost (total investigation and refund still underway since start of August) and another set shipped (paying more for shipping). They arrive fast in just over a week.

Customs says value over $1000, need import code, doesn't make sense as it can't be, but I have a code, $250 odd of GST, and suspecting somehow the packages have combined, but it's only one set. Now I have to get a refund on the GST, but can't complete the claim until I can prove the amount I paid, which relates back to the two sets sent out, the first still under investigation. Once it's refunded the actual set will be charged, so I can prove payment and get a couple of months of shit sorted :wacko:

Thankfully my only package that's gone that horribly wrong.

tigertim20

22nd October 2013, 20:41

jesus, what a clusterfuck!
whats the percentage on import, is it just 15% for gst?

G4L4XY

22nd October 2013, 20:45

Too long is how long :)

NordieBoy

22nd October 2013, 20:55

Ordered a pair of TuBliss conversions from motosport.com

Order confirmed on the day of ordering - Wednesday.
Left Illinois on the Friday, arrived in Auckland on the Sunday.
Cleared customs on Monday, arrived at my door on Tuesday.

:niceone:

pete-blen

22nd October 2013, 21:04

Don't forget the USA government shutdown. That also affected their postal services. I believe that things will be moving back to normal from monday.

thats not good.... there normal is :crazy: at times...
I have seen orders I have placed sit in there postal service for almost 2 weeks before it gets on a plane..

Gremlin

22nd October 2013, 22:23

jesus, what a clusterfuck!
whats the percentage on import, is it just 15% for gst?
GST is the usual 15%, but they are economical with figures. The exchange rate gets rounded unfavourably (not the one you were charged at the time or the current one, usually a good cent or more difference) then there was suddenly another figure (higher) which the GST got charged on etc. Then you have the customs fees (aka the time taken to make your life hell). On a $4-500 charge, the fees are about half the charge.

Thankfully, it's the only package that's gone seriously wrong in several years of getting things.

Jantar

22nd October 2013, 22:52

yup I have several times had stuff from aussie faster than I can get it fro auckland. weird, but its happened
I ordered an item from Auckland, and a different item from Nevada on the same day. The one from Nevada arrived first.