Cycletreads, you are crap

[SlowHand]

I'm not a fan of these shop bagging posts, but its different when it happens to you, and hopefully there won't be any more frustrated suckers.

Anyway, here's my plight. Went for a free WOF at Cycletreads after getting some tyres few months ago. Leave bike, head up stairs, free coffee, look at some helmets as mine needs replacing, helpful staff, all very pleasant. Head downstairs, the guy says they had to change the number plate light bulb. At this point I remember I'd unplugged it to measure up for a tail tidy and never plugged it back. Ask him if the cable was unplugged or if the bulb was out too (there's his out right there). Dude gets defensive and starts rambling, ask a few more times, same rambling. Threatens with WOF fail for non-payment, I say you can replace the old bulb and I'll just come back with the plug plugged in without it causing me any fuss. More rambling and he starts walking away. Counter staff has exactly same attitude. Decide $20 is not worth my time and pay the $ and head off, write to manager the next day. We'll investigate they say. 2 weeks (still no followup response) on I get the bike serviced by a reputable mechanic who points out both fork seals are leaking and brake pads are very low. Funny, as I hadn't ridden the bike since getting the WOF. Write to Cycletreads again, this time no response after nearly a week.

Dishonest, incompetent, shit followup. Rant over.

[Blackshear]

Fortunately for myself, I've only ever experience one major cockup with them.
Bought a DID chain (first chain I'd ever bought) and they fitted it (for free, before they started charging for fitments, which is fair enough).
Rode it 60km to Helensville, where I saw a piece of o-ring rubber on the asphalt where I parked. Matched the other o-rings, which some of had completely disappeared and a few very sticky links.
Tentatively rode back and asked what was up. Free replacement, since I'd just been in the day before. Same thing happened, they inspected more closely and came to the conclusion that my rear sprocket was bent. So I got a cheap as shit heavy duty chain.
Same thing happened, but this time after 300km.
I paid $120 for ANOTHER D.I.D chain and decided to fit it myself. I'm ashame to say that upon fitting, I had to adjust the left tensioner a whole SEVEN turns to properly line up both sprockets correctly. SEVEN!!!

Been using that same chain since 21 thou ago flawlessly. I chalked this up to sheer oversight, not saying it was forgivable, but shit happens.

I'm sad to hear you had issues, but I'm a lot more conscious of management not trying to please the customer at all, it seems.

Two sides to a story, I guess.

[Berries]

Fortunately for myself, I've only ever experience one major cockup with them.
Replacing a bulb that wasn't working is hardly a cockup is it? Even when they must have then found that it was unplugged as the new one didn't work. A simple 'Yeh, sorry, I had unplugged the cable' may have resulted in no charge for the bulb, who knows.

Perhaps they thought they were on Target?

[Blackshear]

Replacing a bulb that wasn't working is hardly a cockup is it? Even when they must have then found that it was unplugged as the new one didn't work. A simple 'Yeh, sorry, I had unplugged the cable' may have resulted in no charge for the bulb, who knows.

Perhaps they thought they were on Target?

Maybe the guy didn't do a physical check, just said it was blown after assuming since the headlight was on, tail should be too and couldn't admit he overlooked.

I dunno. Either way, management should be actively pursuing this.

[Mike.Gayner]

I'm sorry, did you say $20 to fit a light bulb?

Fortunately I never did get to see just how bad their work is, because they never got back to me (http://www.kiwibiker.co.nz/forums/showthread.php/162036-Cycletreads-co-nz-are-these-guys-just-completely-incompetent). I wound up taking my bike to a trusted local mechanic, Brian at Smith's here in Tauranga. Turns out his tyres are about 15% cheaper than Cycletread's online pricing, and he fits and balances them for a song. Can't complain.

[R650R]

So you ride around with no number plate light because you 'unplugged it to measure up tail tidy unit'... tui ad right there. He's probably just saved you from being pulled by a cop who would have thought you've unplugged it to aid in escaping prosecutions, and would have given you ticket for brakes/fork seals also.
I'm sorry but if you don't do your own pre wof inspection before rolling into shop you can hardly bag them for this and you shouldn't need a mechanic to tell you your brake pads are low and fork seals leaking...
I had a GOOD experience with them recently, lovely lady telephoned when several items were unavailable and we organised substitute items on some, great service.

[iranana]

20 bones for a bulb is rather steep. Very steep. That's more than a week's supply of fruit. I've been there a few times to pick up miscellaneous bike things, and I've always found most of the staff kind of unhelpful or stand off-ish. Maybe it's cause I'm young and they assume I know jack shit, but I dunno. Don't even get me started on their online store... Wouldn't trust anyone with my bike quite frankly. I'm too much of a stingy cunt to pay someone else to do what I can do in a weekend anyway.

[Zedder]

Ya can't bloody win though, apparently Wellington Motorcycles are all good except the coffee's deadly...

[Katman]

(To add some balance to the thread....)

I've had customers come in for WOF checks who have gone to great lengths to clean up their fork legs in order to hide the fact that the seals were leaking.

[G4L4XY]

I recently purchased something online, glad to say it arrived promptly and I got what I ordered. Also each time I go in there they always ask if they can help, always get a bit of a discount off as well. Shit maybe it's just my good looks haha.

Did have a bit of an altercation with a workshop staff member one time though. Forget what work I got done but the throttle play was fucked after they worked on it, basically had a 30-40 maybe even more mm play, then they wanted to charge me to fix it when it was them that fucked it. Ended up having to talk to another guy as the first guy wasn't even listening. I didn't care that they screwed it up just wanted them to fix their problem. Got screwed over too after a full service was done which included the tank coming off and after a few days the rubber tank guards had fallen off and was producing a loud banging sound over bumps. I ended up paying for that when I shouldn't have, I didn't put the pieces of the puzzle together until it was too late though :(

I'd still recommend them though

[BuzzardNZ]

Ya can't bloody win though, apparently Wellington Motorcycles are all good except the coffee's deadly...

They do a decent job most of the time.

I've had a few issues with some of their work, but still been a loyal customer for over 25 years.

[Zedder]

They do a decent job most of the time.

I've had a few issues with some of their work, but still been a loyal customer for over 25 years.

That's great, and you've obviously built up a tolerance to the coffee or don't drink it.

[BuzzardNZ]

That's great, and you've obviously built up a tolerance to the coffee or don't drink it.

I had a cup once, blacked out and woke up with a new bike and a sore arse ;)

[Zedder]

I had a cup once, blacked out and woke up with a new bike and a sore arse ;)

Lol!

Seriously though, in this day and age plus the rights of the consumer IMHO, it boils down to the fact of whether the supplier deserves my hard earned money. The customer is always right.

As I mentioned in another thread on the same subject, Cycletreads Auckland got it quite wrong with me once but I phoned and then met with the manager. Problem solved and none since.

Incidently, despite what someone wrote in the other thread, people can be fired for a variety of reasons such as having a bad attitude, non performance, insubordination, taking too much time off etc, and it's easy to get rid of them if done correctly.

[kiwi cowboy]

(To add some balance to the thread....)

I've had customers come in for WOF checks who have gone to great lengths to clean up their fork legs in order to hide the fact that the seals were leaking.

pulled bits of cloth out from under the fork seal like I have on bikes I've bought too have ya:devil2:

[Katman]

pulled bits of cloth out from under the fork seal like I have on bikes I've bought too have ya:devil2:

Actually, it's the coating of oil on the brake disc that usually gives it away.

[Crasherfromwayback]

Ya can't bloody win though, apparently Wellington Motorcycles are all good except the coffee's deadly...

Lol. Bollocks! The coffee is the highlight of your visit here. But hey...we (all of us in the trade) can all get it wrong from time to time. As long as you do your best to sort things everyone should be (semi) happy.

[Maha]

Lol. Bollocks! The coffee is the highlight of your visit here.

I can vouch for that, I was awake for three days after one cup of that ''special'' brew!

[Crasherfromwayback]

pulled bits of cloth out from under the fork seal like I have on bikes I've bought too have ya:devil2:

Who's to say the peanut that traded the bike didn't do that to shaft the shop? You'd be amazed what we see mate. Some time ago...a regular customer dropped his bike off to have it's pre purchase check done...went through the workshop with flying clours. His new Harley turns up...so then he brings his trade in back to collect the new one. We obviously don't bother with another check (silly us)...and then when the mechanic rides it after grooming it for the showroom...the clutch is absolutely fucked. He'd swapped out his heavy duty job for a totally fucked std unit. Nice. Trust is a two way street.

[Jjgres]

$20 was probably for the time it took to troubleshoot the tag light not working. I'm guessing the mechanic changed the bulb first (like you do) then had to go a little deeper to sort out no voltage to lamp.

Then he finds the fixture unplugged, smacks his head, says "Doh!" Talks to service manager who tells him "Just charge him a little extra for a bulb, chalk it up to experience."

[Zedder]

Lol. Bollocks! The coffee is the highlight of your visit here. But hey...we (all of us in the trade) can all get it wrong from time to time. As long as you do your best to sort things everyone should be (semi) happy.

Fair comments about getting things wrong sometimes but doing your best to sort it out Cfwb. However, some companies and it's not just motorbike shops, do things better to start with.

[Zedder]

I can vouch for that, I was awake for three days after one cup of that ''special'' brew!

Farrk it must be special brew alright, it kept you awake for 3 days and yet knocked Buzzardnz out.

[Crasherfromwayback]

Fair comments about getting things wrong sometimes but doing your best to sort it out Cfwb. However, some companies and it's not just motorbike shops, do things better to start with.

Couldn't agree more mate!


Farrk it must be special brew alright, it kept you awake for 3 days and yet knocked Buzzardnz out.

Thought I'd given him the wrong cup!

[kiwi cowboy]

Actually, it's the coating of oil on the brake disc that usually gives it away.

Now that shit ain't good.

[kiwi cowboy]

Who's to say the peanut that traded the bike didn't do that to shaft the shop? You'd be amazed what we see mate. Some time ago...a regular customer dropped his bike off to have it's pre purchase check done...went through the workshop with flying clours. His new Harley turns up...so then he brings his trade in back to collect the new one. We obviously don't bother with another check (silly us)...and then when the mechanic rides it after grooming it for the showroom...the clutch is absolutely fucked. He'd swapped out his heavy duty job for a totally fucked std unit. Nice. Trust is a two way street.

No offence mate but settle pettle and maybe I should have said it was private purchase but jeesh :whistle:.

Trust IS a two way street i agree.

A favourite of bike shops years ago (with trail bikes anyway) was to insert a tool to tighten the cam chain a bit more than the adjuster spring itself and sell with the hope it would last long enough to be away from warranty.
First thing i did was undo the tension adjuster nut to find out:cool:.

[Crasherfromwayback]

No offence mate but settle pettle and maybe I should have said it was private purchase but jeesh :whistle:.

Trust IS a two way street i agree.

.

Lol. I'm perfectly settled mate don't worry. Was just pointing out what goes on behind the scenes at times.

[Akzle]

you know who else is crap?
fucken bread companies.

why, does EVERY LOAF, have an odd number of pieces of fucking bread?
i mean, i want sandwhiches motherfucker, get to the end and i have one fucking crust, do i open the next loaf? am i supposed to feed it to the chickens?
in this day and age, how the hell does this shit happen? is this really aceptable in "civilised" society??
it's a god damned conspiracy i tells ya, so as you buy more bread and those fucking bread-jews git mo' munny!

This message bought to you by: gin and tonic.

[Maha]

you know who else is crap?
fucken bread companies.

why, does EVERY LOAF, have an odd number of pieces of fucking bread?
i mean, i want sandwhiches motherfucker, get to the end and i have one fucking crust, do i open the next loaf? am i supposed to feed it to the chickens?
in this day and age, how the hell does this shit happen? is this really aceptable in "civilised" society??
it's a god damned conspiracy i tells ya, so as you buy more bread and those fucking bread-jews git mo' munny![/COLOR]


Ever thought of making your own?

[5150]

This message bought to you by: gin and tonic.

I think you need to lay off the soda :laugh:

[Trade_nancy]

you know who else is crap?
fucken bread companies.

why, does EVERY LOAF, have an odd number of pieces of fucking bread?
i mean, i want sandwhiches motherfucker, get to the end and i have one fucking crust, do i open the next loaf? am i supposed to feed it to the chickens?
in this day and age, how the hell does this shit happen? is this really aceptable in "civilised" society??
it's a god damned conspiracy i tells ya, so as you buy more bread and those fucking bread-jews git mo' munny!

This message bought to you by: gin and tonic.
Sheesh - you need three slices for a dagwood!!!

[scumdog]

Ya can't bloody win though, apparently Wellington Motorcycles are all good except the coffee's deadly...

Yer, even I BOUGHT my coffee from that shop two doors away...;)

[scumdog]

Lol. Bollocks! The coffee is the highlight of your visit here. But hey...we (all of us in the trade) can all get it wrong from time to time. As long as you do your best to sort things everyone should be (semi) happy.

Notice I didn't have any when I dropped in - your coffee has a 'reputation' even down here!:lol:

[scumdog]

you know who else is crap?
fucken bread companies.

why, does EVERY LOAF, have an odd number of pieces of fucking bread?
i mean, i want sandwhiches motherfucker, get to the end and i have one fucking crust, do i open the next loaf? am i supposed to feed it to the chickens?
in this day and age, how the hell does this shit happen? is this really aceptable in "civilised" society??
it's a god damned conspiracy i tells ya, so as you buy more bread and those fucking bread-jews git mo' munny!

This message bought to you by: gin and tonic.

Wow!

Finally, a post from you that makes sense!:laugh:

[kiwi cowboy]

Wow!

Finally, a post from you that makes sense!:laugh:

has alkaze got a friend?.

[kiwi cowboy]

Lol. I'm perfectly settled mate don't worry. Was just pointing out what goes on behind the scenes at times.

No worries fella.
I wasn't having a go at shops but you didn't know that:nya:.
I was trying to point out what goes on behind the scenes at times too but you deleted that bit WHY?????????????????????:girlfight::girlfight::kil lingme.

Just to add to this thread ON TOPIC I have only had good experience dealing with c treads online and by phone for tires.

[Akzle]

has alkaze got a friend?.

i dont know, but i don't think he speaks english (https://twitter.com/Alkaze_)

[caseye]

Now, now you two, play nice!
The coffee at Wellyington Motocicles is awesome, still going on that cup from 2009 Pete.

[AD345]

you know who else is crap?
fucken bread companies.

why, does EVERY LOAF, have an odd number of pieces of fucking bread?
i mean, i want sandwhiches motherfucker, get to the end and i have one fucking crust, do i open the next loaf? am i supposed to feed it to the chickens?
in this day and age, how the hell does this shit happen? is this really aceptable in "civilised" society??
it's a god damned conspiracy i tells ya, so as you buy more bread and those fucking bread-jews git mo' munny!

This message bought to you by: gin and tonic.

Ackshully...

This one is true.

After 20+ years working for bread companies, including the one that makes Natures Fresh, I can tell ya that they do indeed deliberately make an odd number of slices for that very reason. Always have.

First best invention was sliced bread

second was an odd number of slices.

[AllanB]

Wonder if they would sell more bikes if they had decent coffee?

[Zedder]

Wonder if they would sell more bikes if they had decent coffee?

Given the statements by Maha and BuzzardNZ earleir, I would suspect the coffee is actually a sales method.

Sleep deprivation, which in Maha's case occurred for 3 days, is a well known method of torture. BuzzardNZ, who was more immediately affected, ended up with a new bike after simply blacking out.

[russd7]

you know who else is crap?
fucken bread companies.

why, does EVERY LOAF, have an odd number of pieces of fucking bread?
i mean, i want sandwhiches motherfucker, get to the end and i have one fucking crust, do i open the next loaf? am i supposed to feed it to the chickens?
in this day and age, how the hell does this shit happen? is this really aceptable in "civilised" society??
it's a god damned conspiracy i tells ya, so as you buy more bread and those fucking bread-jews git mo' munny!

This message bought to you by: gin and tonic.

totally agree, and what used to piss me off when we had 5 kids in the house goin through 3 loaves a day and the little buggers would throw the crusts away, now this was back in the day of $1.00 loaves from couplands (I refused to eat the crap), that was 6 slices a day, at 18 slices per loaf every three days they were throwing out a loaf of bread, thats ten loaves a month equaling $10.00 a month meaning they were throwing away 2 40ounce bottles of rum a year, used to really get me jocks in a twist:mad:

[skippa1]

totally agree, and what used to piss me off when we had 5 kids in the house goin through 3 loaves a day and the little buggers would throw the crusts away, now this was back in the day of $1.00 loaves from couplands (I refused to eat the crap), that was 6 slices a day, at 18 slices per loaf every three days they were throwing out a loaf of bread, thats ten loaves a month equaling $10.00 a month meaning they were throwing away 2 40ounce bottles of rum a year, used to really get me jocks in a twist:mad:

And they say NZ is lagging with maths.......I understand yours at first glance:laugh:

[Kickaha]

The customer is always right.

I didn't think anyone was still dumb enough to believe that

[Fern]

Fortunately for myself, I've only ever experience one major cockup with them.
Bought a DID chain (first chain I'd ever bought) and they fitted it (for free, before they started charging for fitments, which is fair enough).
Rode it 60km to Helensville, where I saw a piece of o-ring rubber on the asphalt where I parked. Matched the other o-rings, which some of had completely disappeared and a few very sticky links.
Tentatively rode back and asked what was up. Free replacement, since I'd just been in the day before. Same thing happened, they inspected more closely and came to the conclusion that my rear sprocket was bent. So I got a cheap as shit heavy duty chain.
Same thing happened, but this time after 300km.
I paid $120 for ANOTHER D.I.D chain and decided to fit it myself. I'm ashame to say that upon fitting, I had to adjust the left tensioner a whole SEVEN turns to properly line up both sprockets correctly. SEVEN!!!

Been using that same chain since 21 thou ago flawlessly. I chalked this up to sheer oversight, not saying it was forgivable, but shit happens.

I'm sad to hear you had issues, but I'm a lot more conscious of management not trying to please the customer at all, it seems.

Two sides to a story, I guess.



So a) you didn't realise your rear sprocket was bent, and one or two mechanics didn't realise either!?!? Bloody norah!


(To add some balance to the thread....)

I've had customers come in for WOF checks who have gone to great lengths to clean up their fork legs in order to hide the fact that the seals were leaking.

and what is wrong with that ;) ?;)

[Katman]

I didn't think anyone was still dumb enough to believe that

Are you new here?

[Zedder]

I didn't think anyone was still dumb enough to believe that

With an attitude like that, it's no wonder this is happening:http://www.stuff.co.nz/business/industries/7931164/You-call-this-service-Customers-strike-back

[kiwi cowboy]

totally agree, and what used to piss me off when we had 5 kids in the house goin through 3 loaves a day and the little buggers would throw the crusts away, now this was back in the day of $1.00 loaves from couplands (I refused to eat the crap), that was 6 slices a day, at 18 slices per loaf every three days they were throwing out a loaf of bread, thats ten loaves a month equaling $10.00 a month meaning they were throwing away 2 40ounce bottles of rum a year, used to really get me jocks in a twist:mad:

We had the opposite problem when we were young:lol: mum had to save the crusts till she had enough for one eack of us kids so we didn't fight over them.
Then dad would come home and cut the top crust off the loaf for a laugh but that was when we had non sliced:2thumbsup.

[Kickaha]

With an attitude like that, it's no wonder this is happening:http://www.stuff.co.nz/business/industries/7931164/You-call-this-service-Customers-strike-back

I would struggle to believe that anyone thinks the customer is always right has ever actually had to deal with any

Quite often they're a lying arrogant confrontational sack of shit who thinks they're more important than everyone else you're already dealing with and should have priority regardless of your work load or the fact they've left their shit to the last minute and now want to make it your problem

Business is doing very well thanks

[Katman]

Quite often they're a lying arrogant confrontational sack of shit who thinks they're more important than everyone else you're already dealing with and should have priority regardless of your work load or the fact they've left their shit to the last minute and now want to make it your problem


That's signature material.

[Akzle]

Ackshully...

This one is true.

After 20+ years working for bread companies, including the one that makes Natures Fresh, I can tell ya that they do indeed deliberately make an odd number of slices for that very reason. Always have.

First best invention was sliced bread

second was an odd number of slices.

that is sick and twisted. And even if you biff both crusts, you still have an ndd number! Maybe ill start posting the odd slices to parliament.

The next dietary conspiracy is the one between chip makers and dip makers. If i open one pack of chips, i have leftover dip, but open 2 packs and y fuken run out!

[Zedder]

I would struggle to believe that anyone thinks the customer is always right has ever actually had to deal with any

Quite often they're a lying arrogant confrontational sack of shit who thinks they're more important than everyone else you're already dealing with and should have priority regardless of your work load or the fact they've left their shit to the last minute and now want to make it your problem

Business is doing very well thanks

Yeah, I'm sure Kiwihost made it all up just for you.

Try telling your customers what you really think of them and see how well your business does.

[Zedder]

That's signature material.

It certainly is.

[Katman]

Yeah, I'm sure Kiwihost made it all up just for you.

Try telling your customers what you really think of them and see how well your business does.

If I think any of my customers are talking shit, they get politely told that.

If they don't want to come back, that's their decision.

[Kickaha]

Try telling your customers what you really think of them and see how well your business does.

It is only some customers, not all customers and obviously not the lady so impressed with us last weekend she went and bought us smoko after she came in spending $30 and went away happy after spending $600

If I told the customers that were wankers what I really thought, the impact would be negligible

[Zedder]

If I think any of my customers are talking shit, they get politely told that.

If they don't want to come back, that's their decision.

You polite? Wtf?

I know what you mean though, it's how you say it.

[Zedder]

It is only some customers, not all customers and obviously not the lady so impressed with us last weekend she went and bought us smoko after she came in spending $30 and went away happy after spending $600

If I told the customers that were wankers what I really thought, the impact would be negligible

Some customers, is different from what you originally wrote though. Don't get me wrong, customers can be just plain hard to deal with. Telling them politely that they're being unreasonable is not actually telling them they're wrong. You have rights too.

Maybe you have the uncommon luxury of very loyal customers, you'd never know that unless you did tell them what you really thought of them. Why take the risk? After all if they pay their bills they are worthwhile but if they don't pay and they're crap to deal that's a lot different.

Turning a $30 job into a $600 one is very good though.

[Gremlin]

Customer service is easy. You say yes to any demands and promise the earth.

Customer management is the dark art. They ask for x, you deliver y and they're happier for it (and so are you).

Managing networks, pretty much the entire business is repeat customers, month on month. All about the ongoing relationship and keeping everyone happy, while not compromising the network.

[Zedder]

Customer service is easy. You say yes to any demands and promise the earth.

Customer management is the dark art. They ask for x, you deliver y and they're happier for it (and so are you).

Managing networks, pretty much the entire business is repeat customers, month on month. All about the ongoing relationship and keeping everyone happy, while not compromising the network.

Saying yes to any demands and promising the earth can also get you and your company into big trouble.

If a customer asks for X and you deliver Y, the question then is what happened? If however, as result of correct selling and or negotiation, it ends up like that then it's all good.

[Crasherfromwayback]

Now, now you two, play nice!
The coffee at Wellyington Motocicles is awesome.

Here's a man that knows what he's talkin 'bout.

[Zedder]

Here's a man that knows what he's talkin 'bout.

Lol. You left out the bit where he wrote "still going on the cup from 2009".

Once again I suspect the coffee is far in excess of standard beverage...

[The Reibz]

Was it that ginger minge fulla that works down stairs? Hes a bit of a idiot.
Can't complain much about cycletreads, they cleaned my chain and sprockets last time I got a tire change. Surpose that puts them in the good cunt catagory so to speak.

I won't be getting parts from them again though. Takes wayyy to long

[BuzzardNZ]

Lol. You left out the bit where he wrote "still going on the cup from 2009".

Once again I suspect the coffee is far in excess of standard beverage...

Damn dude, you seem to have some weird Wellington Motorcycles coffee fetish thing going on there :shit:

I suggest you get yourself down there and live the experience for real!

If you're feeling really adventurous, I'd suggest you try Pete's tea ( and people say his coffee is bad :facepalm: )

[Zedder]

Damn dude, you seem to have some weird Wellington Motorcycles coffee fetish thing going on there :shit:

I suggest you get yourself down there and live the experience for real!

If you're feeling really adventurous, I'd suggest you try Pete's tea ( and people say his coffee is bad :facepalm: )

Fetish? Lol, Nah that would apply if the stuff was good. I'll stick with what Maha, Scumdog and you wrote about it.

[Rhys]

Damn dude, you seem to have some weird Wellington Motorcycles coffee fetish thing going on there :shit:

I suggest you get yourself down there and live the experience for real!

If you're feeling really adventurous, I'd suggest you try Pete's tea ( and people say his coffee is bad :facepalm: )

Is it 'herbal' tea ?

[nzmikey]

Had a tyre fitted there once .... got the bike back later that night ... rode it home never got past 50 on the way home due to traffic, next morning @ 7am I rode up to warkworth for work & got just onto the motorway & gave it a squirt & holy mother of headshake ... was nasty, after work I took it back down & asked if they balanced the wheel as the wheel weights were NOT changed, was told that it was within spec & oh you have a warped disc & that will be the cause of it... ermm no it aint bud the disc has had a SLIGHT warp in it since i bought it ( 12mths ) & the shake was not there when I dropped the bike off in the 1st place .... but it appeared after the new tyre ...


Could not give a shit.


There was another instance of stupidity as well but you could say I was partly to blame ... if you were to try & play the blame game ....

250 Hornet, new rear tyre, chain not tightened, wore hole in engine case ... dumped oil .... did not want to know.. :facepalm:

[jasonu]

And even if you biff both crusts, you still have an ndd number!

!

If you subtract an even number from a larger odd number you will ALWAYS be left with an odd number.:2thumbsup

[Erelyes]

Customer service is easy. You say yes to any demands and promise the earth.

I'm picking you've never worked customer service in a regulatory authority then... you get all sorts wanting to make their problem (stray cat etc) their problem.


you know who else is crap?
fucken bread companies.

why, does EVERY LOAF, have an odd number of pieces of fucking bread?
i mean, i want sandwhiches motherfucker, get to the end and i have one fucking crust, do i open the next loaf? am i supposed to feed it to the chickens?
in this day and age, how the hell does this shit happen? is this really aceptable in "civilised" society??
it's a god damned conspiracy i tells ya, so as you buy more bread and those fucking bread-jews git mo' munny!

This message bought to you by: gin and tonic.

Try cutting the last one in half.
If you don't have a knife... folding it over works almost as well.

[Akzle]

Try cutting the last one in half.
If you don't have a knife... folding it over works almost as well.

thats not a fuken sandwhich.

[caspernz]

thats not a fuken sandwhich.

It will be if you add a cup of herbal tea made by Pete at Welly MC :eek:

[gammaguy]

(To add some balance to the thread....)

I've had customers come in for WOF checks who have gone to great lengths to clean up their fork legs in order to hide the fact that the seals were leaking.

I have had owners carefully jam rags under the dust seals to absorb the leaks.

I always used to pop the dust seals for a look if they were dodgy looking

[Wingnut]

Yoall sound like a bunch of metro fags wanking on about ya fucken coffee... What the fuck is wrong with instant anyway. Went to a mates the other day and he looked at me fucken sideways when I turned down his specially brewed shit for a cup of Nescafe.....

[shafty]

Yoall sound like a bunch of metro fags wanking on about ya fucken coffee... What the fuck is wrong with instant anyway. Went to a mates the other day and he looked at me fucken sideways when I turned down his specially brewed shit for a cup of Nescafe.....

I've with ya on that one Mate!

[Akzle]

Yoall sound like a bunch of metro fags wanking on about ya fucken coffee... What the fuck is wrong with instant anyway. Went to a mates the other day and he looked at me fucken sideways when I turned down his specially brewed shit for a cup of Nescafe.....

you're no longer welcome in my caravan.

[Zedder]

Yoall sound like a bunch of metro fags wanking on about ya fucken coffee... What the fuck is wrong with instant anyway. Went to a mates the other day and he looked at me fucken sideways when I turned down his specially brewed shit for a cup of Nescafe.....

Hello McFly? Maybe he thought you were just being bloody rude!

[Wingnut]

you're no longer welcome in my caravan.

Really? I'd step it up to Moccona for you?

[Wingnut]

Hello McFly? Maybe he thought you were just being bloody rude!

I am secure enough in my "purely platonic" relationship with my male friend to assure you this was not the case. He simply struggles to understand why I'd prefer the instant option is all..... WTF anyway, isn't this thread about a motorcycle stores poor service?:sleep:

[Zedder]

I am secure enough in my "purely platonic" relationship with my male friend to assure you this was not the case. He simply struggles to understand why I'd prefer the instant option is all..... WTF anyway, isn't this thread about a motorcycle stores poor service?:sleep:

An excellent post. You're quite right, despite numerous attempts to sideline the critical issue, it is about motorcycle stores' poor service and once again, Cycletreads are in pole position.

[nzspokes]

Have they got Yamahas in there yet?

[Kickaha]

Don't get me wrong, customers can be just plain hard to deal with.

So a guy drops off a job this morning, on dissasembly it was obvious someone had done a bodge job and we couldn't fix it to the required standard so I phone him and let him know

He tells me he knew it had been patched up and requested we do the same, when I told him we had a standard we had to meet he told me he wasn't interested and just wanted it fixed so I politely informed him we were unable to

When he arrived to pick it up the one sided converstaion went along these lines

"You're just a fucking wanker I wanted one thing done and you cunts cant even do that, fucking pack of useless cunts, what a pack of fucking dickheads you useless fucks are"

Couldn't get a word in to explain the reasoning behind our refusal and he wasn't interested anyway so I just walked away and left him ranting, Branch manager said I should have just told him to fuck off and got up him but there's no point in escalating that sort of thing

[Madness]

So a guy drops off a job this morning, on dissasembly it was obvious someone had done a bodge job and we couldn't fix it to the required standard so I phone him and let him know

He tells me he knew it had been patched up and requested we do the same, when I told him we had a standard we had to meet he told me he wasn't interested and just wanted it fixed so I politely informed him we were unable to

When he arrived to pick it up the one sided converstaion went along these lines

"You're just a fucking wanker I wanted one thing done and you cunts cant even do that, fucking pack of useless cunts, what a pack of fucking dickheads you useless fucks are"

Couldn't get a word in to explain the reasoning behind our refusal and he wasn't interested anyway so I just walked away and left him ranting, Branch manager said I should have just told him to fuck off and got up him but there's no point in escalating that sort of thing

Aaaah, Christmas!

[Kickaha]

Aaaah, Christmas!
Pretty sure this guy is a cunt all year round

[Leakers]

Notice I didn't have any when I dropped in - your coffee has a 'reputation' even down here!:lol:

You would have had the bike shop coffee if there was free donuts ! :Punk:

I know this is a fucking OLD thread , but I couldn't help myself, I only just realised you are here too.

[scumdog]

You would have had the bike shop coffee if there was free donuts ! :Punk:

I know this is a fucking OLD thread , but I couldn't help myself, I only just realised you are here too.

Stalker!:laugh::blah:

[caseye]

Stalker!:laugh::blah:

Come on Scummy yer loves it! having your own stalker I mean.
Not the doughnuts!

[Leakers]

Stalker!:laugh::blah:

That's what ya get for public nudity and driving a Morris Marina!

[scumdog]

That's what ya get for public nudity and driving a Morris Marina!

Bastid!:wings:

[Flip]

I had a wof man lift the gaters and fail the fork seals on my BMW. I told him a 1938 side valve R75 has steel forks, as in not chromed and had felt washer oil seals. What comes out runs back in.

Had another fail the kin pins on my car. Told him that 1930 A7's have solid king pins and the wear limit is 1/16" vertical and 1/8" sideways at the tyre.

Had another discover if he pulled the steering wheel up and down really hard he could move the steering wheel shaft slightly on the spline where it meets the pinion. Its retained by a grove and bolt. This was in my old 66 MG.

In all cases I got the wof and it only takes a few seconds to explain what the real story is. Life is too short to be vexcated over such small things.

Ohdon't give WOF inspectors at workshops shops a blank cheque ever.

[AllanB]

I'm not surprised you had issues Flip - WOF people like clean modern cars. One of my first cars was a Morris Minor - every WOF I'd be told the front wheel bearings were too loose - the nut was always set to factory sepcs which was somewhat sloppier than a modern vehicle. If you ran them tight they would shit themselves very quickly. I just ended up winding the buggers up before the WOF and resetting correctly after.

I remember it pissing off the old man as he was particular about things being set correctly.



Some years back I was getting a bike WOF at a VTNZ and a 20 something lad rolled up in a ace looking modded RX2. It was a beauty, straight body, beautiful paint, period correct fat wheels etc . The guying doing my WOF turned to me grinning said - 'well hes failed'. I asked him why as clearly a lot of time and money had gone into the RX, they reply was 'bloody boy racer'. He had just ticked off my WOF so I questioned him on his attitude - noted the car was mint and a lot of time had gone into it, the young chap had arrived with his paperwork by this time so I complimented him on the car. It turned out it was his dads pride and joy and he was getting the WOF because Dad was ill......

The inspector looked suitably ashamed.

I remember the car well as it had been painted in that vivid toxic green Ford used on early BA Falcons. One of my favorite vehicle colours.

[nzspokes]

Dodgy AF.

https://www.stuff.co.nz/business/106693127/kiwis-unwittingly-buying-writtenoff-vehicles

[Lias]

Dodgy AF.

https://www.stuff.co.nz/business/106693127/kiwis-unwittingly-buying-writtenoff-vehicles

I'm always a bit dubious of the reporting quality of Stuff, but damn that dude from Cycletreads appears to be a complete shyster who either fails spectacularly to understand his legal obligations or just ignores them. Assuming the quotes attributed to him are accurate, I'm amazed he's still in business.

[roogazza]

I must say I was surprised at the cost of a filter for the GSXR at Courtesy Suzuki /Ford a few days ago.
$23.oo with gst !!!!!
Good to support shops.
Filter was genuine Suzuki too , not a pirate jobbie.

[Blackbird]

I must say I was surprised at the cost of a filter for the GSXR at Courtesy Suzuki /Ford a few days ago.
$23.oo with gst !!!!!
Good to support shops.
Filter was genuine Suzuki too , not a pirate jobbie.

I think that's what I paid last time too. Pretty reasonable I thought. However, the price of Motul 5100 seems to vary quite a bit between suppliers.

[Paul in NZ]

I'm always a bit dubious of the reporting quality of Stuff, but damn that dude from Cycletreads appears to be a complete shyster who either fails spectacularly to understand his legal obligations or just ignores them. Assuming the quotes attributed to him are accurate, I'm amazed he's still in business.

Yep it wasn't a good look....

[Navy Boy]

Yep - I've just seen the story about Cycletreads too. Not clever PR from the Cycletreads chappie if I'm being brutally honest. I certainly wouldn't be using them in the future based on what I'd read there.

Perhaps this story will have a positive outcome when Cycletreads realise their mistake and refund the chap. But I'm not holding me breath...

[roogazza]

I think that's what I paid last time too. Pretty reasonable I thought. However, the price of Motul 5100 seems to vary quite a bit between suppliers.

cheers mate, I wait till the oil is on special at Repco or Supercheap ! lol.

Us poor Pensioners . :shutup: :shifty:

[SaferRides]

cheers mate, I wait till the oil is on special at Repco or Supercheap ! lol.

Us poor Pensioners . :shutup: :shifty:SuperCrap have Penrite motorcycle oils. I bought the last 4l pack at 35% off, under $50 for a PAO/ester full synthetic is good value.

[SaferRides]

I'm always a bit dubious of the reporting quality of Stuff, but damn that dude from Cycletreads appears to be a complete shyster who either fails spectacularly to understand his legal obligations or just ignores them. Assuming the quotes attributed to him are accurate, I'm amazed he's still in business.So he just ignores a Disputes Tribunal ruling. The Burger King of bike shops?

[nzspokes]

Well Cycletreads really got this one wrong. But looking at the google reviews, looks like this is not the only time.

[nzspokes]

Oh and Cycletreads have this guys bike, and have not paid for it.

[AllanB]

Interesting article.

I'd be interested in the history of the bike - who brought it into NZ as a broken machine and repaired it? Cycletreads?

[SaferRides]

Interesting article.

I'd be interested in the history of the bike - who brought it into NZ as a broken machine and repaired it? Cycletreads?That's the really dodgy part of the story. It should have never left the US, and certainly not been complied in NZ.

[Katman]

That's the really dodgy part of the story. It should have never left the US, and certainly not been complied in NZ.

Both which were quite possibly not the fault of Cycletreads.

[Berries]

I'm always a bit dubious of the reporting quality of Stuff, but damn that dude from Cycletreads appears to be a complete shyster who either fails spectacularly to understand his legal obligations or just ignores them. Assuming the quotes attributed to him are accurate, I'm amazed he's still in business.
Having been misquoted myself I tend to take what is written with a pinch of salt. All they need to do is change the order of what you said and the flow of an interview can read dramatically different. There are only three quotes in the story, it is the words around them that the writer paints a picture with.

Not defending the shop or the owner. Just saying don't always believe everything you read.

[jasonu]

That's the really dodgy part of the story. It should have never left the US, and certainly not been complied in NZ.

The article say it was considered scrap and fairly sold as such.
Looks like whoever imported it into UnZud bought it in as parts then sold it as a complete bike.
The NZ laws need to be tightened up.

[Navy Boy]

Having been misquoted myself I tend to take what is written with a pinch of salt. All they need to do is change the order of what you said and the flow of an interview can read dramatically different. There are only three quotes in the story, it is the words around them that the writer paints a picture with.

Not defending the shop or the owner. Just saying don't always believe everything you read.

You are spot on with your view of how the media can, and often do, muddle things up to achieve a desired outcome to a story.

In this case I still reckon that Cycletreads could, if they so wished, have refunded the chap in question and offered him a good deal on another bike they had available. For the benefit of the positive PR if nothing else. They'd have also gotten themselves some repeat custom too no doubt.

Hopefully a fair outcome is achieved for the benefit of all parties. This will leave a bad taste in everybody's mouths if it stays as it is. Additionally this isn't the first negative report I've seen about Cycletreads and their attitude towards their customers. With the amount of competition in the area I'm surprised that they can sustain this outlook TBH. :scratch:

[nzspokes]

You are spot on with your view of how the media can, and often do, muddle things up to achieve a desired outcome to a story.

In this case I still reckon that Cycletreads could, if they so wished, have refunded the chap in question and offered him a good deal on another bike they had available. For the benefit of the positive PR if nothing else. They'd have also gotten themselves some repeat custom too no doubt.

Hopefully a fair outcome is achieved for the benefit of all parties. This will leave a bad taste in everybody's mouths if it stays as it is. Additionally this isn't the first negative report I've seen about Cycletreads and their attitude towards their customers. With the amount of competition in the area I'm surprised that they can sustain this outlook TBH. :scratch:

This is a business killer. Doesnt matter who imported the bike, Cycletreads sold it as a dealer. Its been through the Tribunal.

Somebody should reach out to Treads suppliers and let them know what is going on in NZ with this guy and see what they think.

[jasonu]

You are spot on with your view of how the media can, and often do, muddle things up to achieve a desired outcome to a story.

In this case I still reckon that Cycletreads could, if they so wished, have refunded the chap in question and offered him a good deal on another bike they had available. For the benefit of the positive PR if nothing else. They'd have also gotten themselves some repeat custom too no doubt.

Hopefully a fair outcome is achieved for the benefit of all parties. This will leave a bad taste in everybody's mouths if it stays as it is. Additionally this isn't the first negative report I've seen about Cycletreads and their attitude towards their customers. With the amount of competition in the area I'm surprised that they can sustain this outlook TBH. :scratch:

If the story is true then CT’s shouldn’t have sold the bike in the first place.

[SaferRides]

It's actually pretty serious shit if a registered dealer sells a bike without a CIN. The buyer should lay a complaint.

[Swoop]

It seems they are not the best for tyres any more. Searching around and finding tyres are a bit cheaper elsewhere...
Their $30- per tyre fitting fee... does not help the price either, especially when their "on sale" price is still more expensive.

[newbie_biker]

After reading this thread, I can't resist to share my experience with cycletreads .

I bought my bike new from this shop and recently, i booked my bike a week in advance for a 10k service on a Friday morning.

When i turned up on that faithful morning, i had to wait good 20 minutes before they can see me at workshop then i was welcomed by the grumpiest foreman ever, who started his greeting by raising his frustrated voice and asked if i have filled the form that i don't know where to get. Therefore, i asked him politely where the form is, then he replied with a frustrated tone saying that he is busy and has a few hire bike that he needs to prepare.

I got through the form ok then the courtesy bike, when i asked how long the service would take and if there is any chance of a courtesy bike that i can borrow to allow me to attend a meeting in town. He then looked his colleague in complete shock and interrogate him to see if there is a courtesy bike booked.... while they were sorting out their own internal affair, i wondered off to the other side to have a look at the accessories then i heard the man yelling over at me in "Pigeon English" saying upstairs, coffee, free........

I walked over and asked the man again how long does it take for the service, his replied was it would take a hour but cannot not work on it now. I was ok with that and i asked again about that courtesy bike by chance (I never had an answer as he was busy ripping into his colleague) then he replied in a stone cold voice "No, but you can wait upstairs and have a free coffee".... unfortunately, i had to go back to work after mucking more than a hour with nothing achieved. So, I took my key and left...

To be honest, my whole experience with this shop has never been great from buying to servicing but i would like to think their coffee must be top notch but i never had the pleasure to enjoy it....