Gareth123
5th February 2014, 16:20
I'm having trouble with a phone I bought last July.
It's covered under it's 2 year warranty so Vodafone is doing the right thing and fixing it. It has a dodgy headphone jack that won't work. However they sent it back saying they couldn't find anything wrong with the jack(The problem was better, but not fixed though) and within a week the same problem occurred again and it's gone back to be fixed again.
If they can't get this sorted, how many times does it have to be sent away before I can tell them I want a refund or a new phone? I'm getting really sick of the $29 phone I had to buy to use in the meantime.
It's covered under it's 2 year warranty so Vodafone is doing the right thing and fixing it. It has a dodgy headphone jack that won't work. However they sent it back saying they couldn't find anything wrong with the jack(The problem was better, but not fixed though) and within a week the same problem occurred again and it's gone back to be fixed again.
If they can't get this sorted, how many times does it have to be sent away before I can tell them I want a refund or a new phone? I'm getting really sick of the $29 phone I had to buy to use in the meantime.