Motomail Mad March Sale! Starting Sat 8 March

[ital916]

Ladies and Gentlemen

Dee from Motomail here. Starting tomorrow we have our Mad March sale on! Please find the details below. Looking forward to seeing all you fellow bikers popping in!


Mad March Clearance Sale

We need space for exciting new stock arriving in April, so you get the bargains now on a huge range of great quality run-out stock and end of line gear that's just got to go!

Bell & Shoei helmets - 20% OFF

Rev'it!, Rjays & Dainese jackets and pants - up to 50% OFF

Rev'it! & Rjays gloves - up to 50% OFF

Dainese, Rjays & Forma boots - up to 50% OFF

Sale starts Saturday 8 March. Specials available while stocks last, online and instore.
Sale applies to selected end of line and run-out items only. Sorry, no holds or lay-bys

[nzspokes]

Nice, would love a jacket to match my pants instead of trying to work out how to zip my old leather jacket to the new pants. Money does not allow at this time.

But Motomail is my gear shop of choice now. They even stayed late one time when my girl was in a wheelchair which slowed us up.

[TheDemonLord]

:(

I recently got some stuff from Motomail - if I had known this was coming I would have waited!

[Ulsterkiwi]

bit daft to have a load of items "on sale" that arent available any more, not really a sale when the items dont exist....... :facepalm:

[nzspokes]

bit daft to have a load of items "on sale" that arent available any more, not really a sale when the items dont exist....... :facepalm:

Snooze ya lose.

[Ulsterkiwi]

seriously? every single jacket I looked at said NOT AVAILABLE before I even chose a size....plus there are items there that have been NOT AVAILABLE for months

[nzspokes]

seriously? every single jacket I looked at said NOT AVAILABLE before I even chose a size....plus there are items there that have been NOT AVAILABLE for months

Always a stack of gear there when I go in. Maybe you could pick up the phone and ring them....

[Ulsterkiwi]

Fair point, except its Sunday and kinda defeats the purpose of online shopping. Ah well.

[nzspokes]

Fair point, except its Sunday and kinda defeats the purpose of online shopping. Ah well.

There open Sundays.

[Ulsterkiwi]

"Yes those are on special but we don't have any" like I said a bit daft

[jasonu]

bit daft to have a load of items "on sale" that arent available any more, not really a sale when the items dont exist....... :facepalm:


seriously? every single jacket I looked at said NOT AVAILABLE before I even chose a size....plus there are items there that have been NOT AVAILABLE for months


Fair point, except its Sunday and kinda defeats the purpose of online shopping. Ah well.


"Yes those are on special but we don't have any" like I said a bit daft

Some people are hard to please.

[ital916]

"Yes those are on special but we don't have any" like I said a bit daft

May seem a bit daft but we turn over a lot of stock so the website is constantly being updated, some jackets may have nothing but one size left, so they stay on the website, if you need a gear solution ring and ask for D, I'll try my best to find a solution for you and with the amount of gear we have on hand and the amount we can special order, there will always be a solution for your gear needs. Go and have a look at a site like fc-moto and see how many items are on the website with unavailable sizes. It is a lot, part and parcel of having so much stock come in and go out. As for our sale, we have a lot of stuff left and the gore-tex items on sale are cheap for the quality you are getting.

Apologies if you feel the website is unsatisfactory, I will pass your comments on to the website development side of things.

[Ulsterkiwi]

Some people are hard to please.

not really, neither pleased nor not pleased. I thought it daft to advertise something for sale you don't have, I took my fellow KB person's advice and rang and the idea of daftness was reinforced.

[sil3nt]

not really, neither pleased nor not pleased. I thought it daft to advertise something for sale you don't have, I took my fellow KB person's advice and rang and the idea of daftness was reinforced.
You turn up a day late to a sale and complain that things are out of stock :facepalm:

[Ulsterkiwi]

May seem a bit daft but we turn over a lot of stock so the website is constantly being updated, some jackets may have nothing but one size left, so they stay on the website, if you need a gear solution ring and ask for D, I'll try my best to find a solution for you and with the amount of gear we have on hand and the amount we can special order, there will always be a solution for your gear needs. Go and have a look at a site like fc-moto and see how many items are on the website with unavailable sizes. It is a lot, part and parcel of having so much stock come in and go out. As for our sale, we have a lot of stuff left and the gore-tex items on sale are cheap for the quality you are getting.

Apologies if you feel the website is unsatisfactory, I will pass your comments on to the website development side of things. We work hard for you guys :D

cheers for that. Will take you up on that.

[BoristheBiter]

May seem a bit daft but we turn over a lot of stock so the website is constantly being updated, some jackets may have nothing but one size left, so they stay on the website, if you need a gear solution ring and ask for D, I'll try my best to find a solution for you and with the amount of gear we have on hand and the amount we can special order, there will always be a solution for your gear needs. Go and have a look at a site like fc-moto and see how many items are on the website with unavailable sizes. It is a lot, part and parcel of having some much stock come in and go out. As for our sale, we have a lot of stuff left and the gore-tex items on sale are cheap for the quality you are getting.

Apologies if you feel the website is unsatisfactory, I will pass your comments on to the website development side of things.

How about things you don't stock but can order?
Went in looking for new track boots for my other half only to be told sidi don't come in smaller sizes, found out later that sidi do the ladies boots and are imported by Dabi but had already purchased other boots.

Just for clarity I have purchased all my gear for Motormail and it is the first place i go when needing new gear.

[Ulsterkiwi]

You turn up a day late to a sale and complain that things are out of stock :facepalm:

how the hell do you know when I turned up? I tried to buy the item in question on Saturday morning. I made the comment here today. It was an observation not a complaint.

[nzspokes]

you turn up a day late to a sale and complain that things are out of stock :facepalm:

ikr...........

[nerrrd]

Went into Motomail last week to look at a jacket that was on special, turns out I'm scrawnier than I thought and they didn't have a small enough size, so I ordered the smaller size off their website, couple of days later and I'm rocking my new leather jacket. So it worked out for me (quite pleased it's still the same price now.)

[SNF]

Got my pants from there over a year ago and a while back a back protector. I got a jacket (Rev'it) but the jacket wouldn't zip to my pants. Motomail gave me a connecting zip for nothing, even though I didn't buy the jacket from them. New helmet time soon and I know where I'll be going.

[ital916]

How about things you don't stock but can order?
Went in looking for new track boots for my other half only to be told sidi don't come in smaller sizes, found out later that sidi do the ladies boots and are imported by Dabi but had already purchased other boots.

Just for clarity I have purchased all my gear for Motormail and it is the first place i go when needing new gear.

If the supplier has them then we can get them, in fact even if the supplier doesn't have them we can usually (hopefully) indent order them from overseas, it just takes a long while to get to us.

[Ulsterkiwi]

May seem a bit daft but we turn over a lot of stock so the website is constantly being updated, some jackets may have nothing but one size left, so they stay on the website, if you need a gear solution ring and ask for D, I'll try my best to find a solution for you and with the amount of gear we have on hand and the amount we can special order, there will always be a solution for your gear needs. Go and have a look at a site like fc-moto and see how many items are on the website with unavailable sizes. It is a lot, part and parcel of having so much stock come in and go out. As for our sale, we have a lot of stuff left and the gore-tex items on sale are cheap for the quality you are getting.

Apologies if you feel the website is unsatisfactory, I will pass your comments on to the website development side of things.

thank you D for sorting through what I needed, what was in stock and being a generally good guy. Looking forward to the jacket.

Now, who can I troll next........:msn-wink:

[BoristheBiter]

If the supplier has them then we can get them, in fact even if the supplier doesn't have them we can usually (hopefully) indent order them from overseas, it just takes a long while to get to us.

But how do we know we can get them if the sales staff don't either, or what they are called?

My partners feet 38-39 (depending on boot) we were told that Sidi don't come in this size.
but,
SIDI VORTICE size 39-48,
SIDI VERTIGO size 37-50,
SIDI VERTIGO LEI size 37-43.

All available from Dabi (i found this out a week later while buying an ezyup).

This is not a gripe, ok maybe it is, but if you had them on your web site we would know what we could get even if it is not in stock.

[ital916]

But how do we know we can get them if the sales staff don't either, or what they are called?

My partners feet 38-39 (depending on boot) we were told that Sidi don't come in this size.
but,
SIDI VORTICE size 39-48,
SIDI VERTIGO size 37-50,
SIDI VERTIGO LEI size 37-43.

All available from Dabi (i found this out a week later while buying an ezyup).

This is not a gripe, ok maybe it is, but if you had them on your web site we would know what we could get even if it is not in stock.

Righto, so, in theory, yes all available from Darbi, why the salesperson here would have told you not available is it would take 3-4 months to indent an order, having just gotten off the phone with them, the Vortice does NOT come in 39, 40, 41 or 42. Only 43 and up is what darbi brings in, not to say it is not in those sizes overseas, they just don't bring those into the country. Darbi is no longer bringing in the Vertigo's in those smaller sizes and LEI can be brought in but it is a 3-4 month wait. This info is from the Supplier. SO whoever you spoke to in effect was working off the basis that 3-4 months is too long a wait. What I would have told you though is there are options with the A star Stella SMX-5, which come in tiny sizes as well. Again, not a lot in stock so would have to be indented.

[BoristheBiter]

Righto, so, in theory, yes all available from Darbi, why the salesperson here would have told you not available is it would take 3-4 months to indent an order, having just gotten off the phone with them, the Vortice does NOT come in 39, 40, 41 or 42. Only 43 and up is what darbi brings in, not to say it is not in those sizes overseas, they just don't bring those into the country. Darbi is no longer bringing in the Vertigo's in those smaller sizes and LEI can be brought in but it is a 3-4 month wait. This info is from the Supplier. SO whoever you spoke to in effect was working off the basis that 3-4 months is too long a wait. What I would have told you though is there are options with the A star Stella SMX-5, which come in tiny sizes as well. Again, not a lot in stock so would have to be indented.

Not available is different to it takes 3-4 months.

just because dabi doesn't bring them in doesn't mean the don't come in those sizes.
http://www.sidisport.com/eng/scheda.php?macro=2&id=2&lng_riv=

But 3-4 months :facepalm: and you wonder why people buy from overseas websites and have them in a week, that is just a pathetic time time wait, I can import full cranes in a quicker time frame.

If you have to indent the stella's what is the difference, why weren't we given this option with the Sidi's (the boots we wanted)?

Look i like your shop, you asked for feed back, I have given you some, choose to do with it what you like.

[nzspokes]

But 3-4 months :facepalm: and you wonder why people buy from overseas websites and have them in a week, that is just a pathetic time time wait, I can import full cranes in a quicker time frame.



We have the same, you order 6 months in advance. If you try to order one offs it will go into a production que unless sitting at the factory. The big overseas shops can order a lot more than what is needed for all of NZ. So the reality is our size works against us in this regard. Is what it is.

I use a hybrid system, if what I wants here I buy it. If not then I import it.

[ital916]

Not available is different to it takes 3-4 months.

just because dabi doesn't bring them in doesn't mean the don't come in those sizes.
http://www.sidisport.com/eng/scheda.php?macro=2&id=2&lng_riv=

But 3-4 months :facepalm: and you wonder why people buy from overseas websites and have them in a week, that is just a pathetic time time wait, I can import full cranes in a quicker time frame.

If you have to indent the stella's what is the difference, why weren't we given this option with the Sidi's (the boots we wanted)?

Look i like your shop, you asked for feed back, I have given you some, choose to do with it what you like.

I'm not sure why you weren't given that option, and I have raised it with my co-workers. As for the 3-4 month wait, we get frustrated by that too, remember it is the supplier that gives us the time frame, I do try my best to find alternative solutions i.e. other items that we can get in quicker or are already here. It helps keep business in NZ which in turn helps me pay my bills and put food on the table.

I'm glad you like the shop and I am sorry that you were disappointed this time, we do appreciate feedback and I pass it all on up the chain to the owner/manager. If you do need help and information for specialist items or anything else gear related, get in touch with me, I'll do my best to find a solution. :grouphug:

[Gremlin]

But 3-4 months :facepalm: and you wonder why people buy from overseas websites and have them in a week, that is just a pathetic time time wait, I can import full cranes in a quicker time frame.
Most likely the importer sea freights, while your package is air freight. Helps importer try to keep cost down (because air is uneconomic in large quantities) but it slows things down.

[Mike.Gayner]

seriously? every single jacket I looked at said NOT AVAILABLE before I even chose a size....plus there are items there that have been NOT AVAILABLE for months

Yeah same experience here - absolutely no stock available of any sale items that I looked at.

edit: Just figured it out. Looking for a jacket for my missus, but they've only got jackets for fat ladies left.

[Ulsterkiwi]

Yeah same experience here - absolutely no stock available of any sale items that I looked at.

The website frustrated me for sure. I made the observation on here and got a bit of a slagging. Seems that there is always someone waiting to tell you how dumb you are here on KB. Its ok though, they don't need to have all the facts before they are in a position to pass judgment.

Just to bring balance

1. I had shopped online with Motomail before and was happy.
2. I like online shopping as I can browse and shop anytime I like
3. I rang the shop and got no joy with what I wanted
4. After reporting this I was urged by the OP to ring, ask for him personally and he could try and sort me out.
5. I did, I was offered an alternative which was found when he physically looked through stock
6. I was promised delivery on Wednesday (48 hours after transaction)
7. Delivery took place today,Tuesday (24 hours after transaction)
8. I am happy.

[G4L4XY]

FECKING SWEET!!! :headbang: A Sale

Anyone know much about those scorpion helmets? Those graphics :drool:

[kiwi cowboy]

If the supplier has them then we can get them, in fact even if the supplier doesn't have them we can usually (hopefully) indent order them from overseas, it just takes a long while to get to us.

where can I find on your site the sizing for the mens gear as I want to know how big the 4xl is(yep im a fat bastard).
:yes:

[danchop]

they can get fucked,brought a givi box off them to use on my courier bike,anyway a few months later the mounting plate snapped while I was working,went in and wanted to buy a new plate...
sure sweet theyre blah blah price but well have to order one for tomorrow...
why cant you take one off your display stock cause I need it now,nah was the reply,so they can get fucked

[BoristheBiter]

Most likely the importer sea freights, while your package is air freight. Helps importer try to keep cost down (because air is uneconomic in large quantities) but it slows things down.

Nah, more like they only import when they have a full container.
We have suppliers like that, we don't use them.
you can sea freight from England in 3 weeks, anything more than that is extracting the urine.

At over 1ton, we never air freight but if we do for smaller items it's 3-4 days, express is 24hrs.
(my helmet from the uk was DHL'ed for $NZ120, had it in 3 days)

Maybe shops should look at this as I'm sure some customers would pay for this. just a thought.

[nzspokes]

they can get fucked,brought a givi box off them to use on my courier bike,anyway a few months later the mounting plate snapped while I was working,went in and wanted to buy a new plate...
sure sweet theyre blah blah price but well have to order one for tomorrow...
why cant you take one off your display stock cause I need it now,nah was the reply,so they can get fucked

A smart man would have asked on KB, I have a couple kicking about.

[noobi]

Nah, more like they only import when they have a full container.
We have suppliers like that, we don't use them.
you can sea freight from England in 3 weeks, anything more than that is extracting the urine.

At over 1ton, we never air freight but if we do for smaller items it's 3-4 days, express is 24hrs.
(my helmet from the uk was DHL'ed for $NZ120, had it in 3 days)

Maybe shops should look at this as I'm sure some customers would pay for this. just a thought.

Many suppliers (overseas ones, not NZ wholesales), won't send individual items, and have minimum order sizes.
Even if the customer is willing to pay the airfreight costs, the supplier(maybe a smaller one would) wouldn't send one helmet, or one pair of boots. For them its more trouble than its worth.

I imagine NZ wholesalers often don't make orders until a container is full, because it makes more economic sense to order an entire catalog of product as opposed to one pallet of something. You still have to pay for a shipping container either way, and the customer and the dealer don't expect the cost price to double or triple in order for one person to get one item quickly.

It's definitely not ideal by any means, and it could be improved, but if it was as easy to keep everyone happy, then everyone would be happy.

[gammaguy]

Most likely the importer sea freights, while your package is air freight. Helps importer try to keep cost down (because air is uneconomic in large quantities) but it slows things down.

I know for a fact that almost all the NZ importers bring product in in containers, by sea


Any other methods are too expensive and the punters would not enjoy the price increases

[gammaguy]

they can get fucked,brought a givi box off them to use on my courier bike,anyway a few months later the mounting plate snapped while I was working,went in and wanted to buy a new plate...
sure sweet theyre blah blah price but well have to order one for tomorrow...
why cant you take one off your display stock cause I need it now,nah was the reply,so they can get fucked

I'm pretty sure that looks like some feedback some poor bastard got on trade me recently

Everyones a critic.......

[young1]

We have both bought gear from them, both in the shop and online. Against my better judgement I was talked into a smaller size jacket than I have, the advice why I should go a bit smaller was spot on! Perfect jacket, old one feels like a sack now.

Wife bought a jacket, had a fault (manufacturing) very quickly fixed by Motomail.

We will be back :-)

[BoristheBiter]

Many suppliers (overseas ones, not NZ wholesales), won't send individual items, and have minimum order sizes.
Even if the customer is willing to pay the airfreight costs, the supplier(maybe a smaller one would) wouldn't send one helmet, or one pair of boots. For them its more trouble than its worth.

I imagine NZ wholesalers often don't make orders until a container is full, because it makes more economic sense to order an entire catalog of product as opposed to one pallet of something. You still have to pay for a shipping container either way, and the customer and the dealer don't expect the cost price to double or triple in order for one person to get one item quickly.

It's definitely not ideal by any means, and it could be improved, but if it was as easy to keep everyone happy, then everyone would be happy.

Why would it be more trouble, you pick an item, parcel it up then send it and charge the freight cost.

I just think the retail sector is fucking useless then cry when everyone buys from off the net.
I can buy one off items, for work, from all around the world, even from suppler's based in NZ they can quote me sea and air freight.

All I hear are excuses rather than options and that is not a good business plan.

Like I said earlier just put the options on the website not really all that hard just check out revzilla.

[noobi]

Why would it be more trouble, you pick an item, parcel it up then send it and charge the freight cost.


Would Nike drop ship one pair of shoes specially?
Likewise Sidi wouldn't send a single pair of boots from the factory.

Also, orders are generally placed months in advance. NZ is a tiny country which sells a tiny amount of stock. So even if a wholesaler wanted to advance an order because they misjudged the demand, they probably cant do that as the factory works to a schedule, and they don't have stock just waiting around.

I imagine you might be able to source stock from another wholesaler in another country, but they are interdependently owned, and otherwise not affiliated with the supplier, so they also have bills to pay which means you might be able to buy a one off order at wholesale price. So the price for the dealer and customer in NZ will increase.

What are the other options that you mention, specifically. For a pair of Sidi boots, as an example.

[Tazz]

misjudged the demand, .

Basically it is the retailers fault for doing this ^^

No biggie from my corner because there are so many other options now.

I also find the fact the website tells you what you want isn't in stock onced you've farked about rather than just blanking out the options or something frustrating. Makes it harder to impulse purchase from too. It's not bad on the whole though considering the other NZ based bike supply sites on offer.
Web is probably only a small fraction of their sales so I doubt they are too fussed at the moment.

It was mentioned above but Revzilla would have a slightly larger budget to put into their website I'd imagine. Just ever so slightly......:lol:

[BoristheBiter]

Would Nike drop ship one pair of shoes specially?
Likewise Sidi wouldn't send a single pair of boots from the factory.

Also, orders are generally placed months in advance. NZ is a tiny country which sells a tiny amount of stock. So even if a wholesaler wanted to advance an order because they misjudged the demand, they probably cant do that as the factory works to a schedule, and they don't have stock just waiting around.

I imagine you might be able to source stock from another wholesaler in another country, but they are interdependently owned, and otherwise not affiliated with the supplier, so they also have bills to pay which means you might be able to buy a one off order at wholesale price. So the price for the dealer and customer in NZ will increase.

What are the other options that you mention, specifically. For a pair of Sidi boots, as an example.

You have mentioned trying a different source.
Has anyone ever asked if they won't send one pair?

My helmet from the UK was because the NZ agent said they didn't make it. turns out they couldn't be arsed looking.
Imported for just over what it would have cost here.

The NZ retail market has to compete, I get that, but like all the other threads on here all there are is excuses.
My glasses are a good case in point. I wanted custom okley's, told "we don't do that in NZ". ordered from us site told "i have to go through the nz site", sent email i had received from nz okley, and what do you know i can get them for the same price here.
2 weeks later i have a new set of glasses.

FFS there are Aus and US sites that convert to $NZ and ship here. they wouldn't do that if there wasn't a market, and they are not cheaper, well some things aren't.

Look at the stock at cycletreads, full of stuff that just doesn't sell, pressure suits are a good example, how many small do they sell in a year? as last time i looked there were 10 pairs just from 661 (or could have been avs) but i have to pay for them to get a Fox "titian" L just so I can try it on.

Guess that is why my road gear is from Motomail and my off road gear is all imported.

Who knows if they will change but until they do I will keep looking and if I can find it I will import.

[noobi]

You have mentioned trying a different source.
Has anyone ever asked if they won't send one pair?

My helmet from the UK was because the NZ agent said they didn't make it. turns out they couldn't be arsed looking.
Imported for just over what it would have cost here.

The NZ retail market has to compete, I get that, but like all the other threads on here all there are is excuses.

I used to work in a bike shop, and I did go down that avenue with a wholesaler, and they said the supplier wasn't interested. However the supplier did say they don't like wholesalers shorting the product scheme and buying the product elsewhere. So that basically leaves finding more product down to a store, which would have to be done on a case by case basis, which isn't easily implemented on a website.

There are some suppliers who make different helmets for different markets, snell/dot v ece standards are an example of this. Suppliers often don't sell one region helmet in another. I wonder if it was something like this that you ran into.

Another thing is some suppliers are markedly better than others in terms of customer service, but they only deal with stores. So saying one store is useless because of an issue they had with a shitty wholesaler is off the mark a bit. It is an issue that I saw a bit of. Ideally you want to steer them towards another product, but sometimes that's not possible, and again, is difficult to relay over a website.

If the solution was as easy as you make it sound, then we wouldn't be having the issues. I agree that it needs changing for sure, but NZ is a lot different to most other countries in terms of retail, so the solution isn't exactly black and white.

Sent from my HTC One using Tapatalk

[Gremlin]

I popped in today, got myself a spare set of my Rev'it winter gloves, as the first pair has been great and they were on special.

Back to your debate :rolleyes:

[Gianz]

the website sucks but it actually is a sale. if you go the store there are two long tables full of stuff for sale and a nice guy helping out to find sizes and stuff instead of a search engine. Went in the other day, tried lots of stuff, now dealing with missus for budget allowance. Not the best sale ever, though, same prices at cyclespot for a revit jacket.

[nzspokes]

Anybody notice if the Tryonic back protectors are on sale?

[jasonu]

Anybody notice if the Tryonic back protectors are on sale?

Check the website...

[nzspokes]

Check the website...

In store sale items are not always on there website.