Ulsterkiwi
23rd October 2014, 11:44
I bought a Caberg Konda directly from the importers (the very nice chaps at Motorgear in Napier) a while back.
The helmet has an excellent safety rating from the UKs SHARP website which along with a very keen price sold me on the helmet.
After 9 or 10 months use I would give this an 10/10 for value for money, 8/10 for finish and durability, 8/10 for comfort and probably 7/10 for quietness.
(CAVEAT: I have very limited experience of these things)
However, this post is about customer service.
THe vinyl part of the neck roll was beginning to crack quite severely in several places. I emailed John at Motorgear to tell him about this and included a few pictures. Within 24 hours I had a reply to say he had investigated, there had been a dodgy batch of vinyl used in the factory and a replacement liner and cheekpads were being couriered to me. Two days after that the box was on my doorstep.
The liner was for a newer model so was a bit of a fiddle to get fitted but not a major drama. Much better quality as well.
Its really easy to moan when things go wrong, so I thought I should put it out there that I was impressed by the speed and quality of the back up provided. Cheers Motorgear
The helmet has an excellent safety rating from the UKs SHARP website which along with a very keen price sold me on the helmet.
After 9 or 10 months use I would give this an 10/10 for value for money, 8/10 for finish and durability, 8/10 for comfort and probably 7/10 for quietness.
(CAVEAT: I have very limited experience of these things)
However, this post is about customer service.
THe vinyl part of the neck roll was beginning to crack quite severely in several places. I emailed John at Motorgear to tell him about this and included a few pictures. Within 24 hours I had a reply to say he had investigated, there had been a dodgy batch of vinyl used in the factory and a replacement liner and cheekpads were being couriered to me. Two days after that the box was on my doorstep.
The liner was for a newer model so was a bit of a fiddle to get fitted but not a major drama. Much better quality as well.
Its really easy to moan when things go wrong, so I thought I should put it out there that I was impressed by the speed and quality of the back up provided. Cheers Motorgear