Seized rear wheel/axle - should this be covered by warranty?

[notonmywatch]

Took my bike into get a new rear tyre.

Wheel wouldn't come off and was told axle had seized probably due to lack of grease from factory.

Bike is 9 months old and within 2 year warranty. All services up to date.

I understand that they may have to apply heat to get the wheel off and that bearings should be replaced.

Is this something that will be covered by a standard manufacturer's warranty?

[haydes55]

Certainly sounds like a warranty job to me. What bike is it?

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[OddDuck]

Agreed, check warranty status before taking anything on. Original dealer should be able to sort it surely?

When they say axle seized, do they mean "wheel doesn't turn" or do they mean "axle won't come out"?

[Erelyes]

If it's a 2014 Kwaka as per your profile, then hell yeah.

Heck, I'd even argue if it was a Keeway.

[Ender EnZed]

I assume it's the Kwaka scooter in your profile.

Did you buy it new? If so, talk to the shop you bought it from and I imagine they'll deal with it promptly. Can't really see any scenario where this isn't an obvious warranty issue.

Also, did you take it in to get the tyre changed at the same shop you bought it from?

[Banditbandit]

Absolutely - even more so if the shop said lack of grease at the factory ..




The Consumer Guarantees Act (1993) states that vehicles sold by dealers must be:

of acceptable quality
fit for any particular purpose made known to the seller
fit for their usual purpose
free of small faults
safe
match their description
a reasonable price considering their age and condition
able to take reasonable wear and tear, given their age, condition and price

[notonmywatch]

Thanks for all the answer's/help. All sorted just got the scooter back from the dealer.

I am the first owner of the bike.

Took the bike initially to the tyre shop after ordering a new tyre. Didn't really think about whether or not to go to the dealer.

When the issue came about then contacted dealer from the tyre shop. Made arrangements to drop bike off today.

Dealer sorted it out and also installed the tyre for no charge.

Swweeeeet!

[caseye]

Well done that Dealer, and well done the OP, for not nutting off and simply outlineing a situation and letting the original dealer have a chance to do something about their problem, Good result all around I'd say.