Bad Impression - Christchurch First European Motorcycles

[wind_glider]

So I want to get this off my chest, but also to see what everyone else's experience are when dealing with First European.

A couple of months ago (at the beginning of this year) I was looking for an upgrade.

Basically I sold my perfect '09 CBR1000RR and went for a '94 M900 thinking I would enjoy the street fighter lifestyle.

Didn't work out as planned and I was hungry for a sports bike once more.

Found MV Agusta's F3 675 or the 800 to be the next bike I would go for since they look so damn sexy.

Went to First European after doing research about the bikes I'm interested in. And things got interesting.

There was an F3 that said "demo" and to inquire if you would like a test ride. Welp, if I'm shedding over 15k I may as well see if I like the feel of it? Then the sales representative dropped this on me. "Well, you CAN test ride if you are really SERIOUS about buying it, but if you are just another time waster looking for a kick you can leave now. This F3 demo bike is for those who are 99% sure they're going to buy it and just want to test out the feel of the bike before they give us their deposit." Afterwards, telling him I've been riding for years and that I've ridden Fireblades and Monsters and Ninjas he pushed the bike out of the shop and wanted to show off the cool after-market Zard exhaust on the bike. First impression? Didn't even get to hear it. The battery on the bike was flat. Some awkwardness ensues and some reassurance that they take good care of their bikes... And that the scratches and black marks around the "new" bikes are just from sitting there too long. Okay? Sure.

Well, First European, I know you have posted ads and promotions of your shop on this forum. So if you are reading this... How can I know if the F3 is for me if you are the only ones that sale it and right off the bat pressure me to buy it without me even sitting on the damn fucking thing? The sales rep even said if after riding the demo that I wasn't going to buy it then he's going to put me in some sort of blacklist. Fuck off. Safe to say did NOT go back. Afterwards, went on a bike ride with a couple of blokes. All said had bad experiences with them... And here's what happened with their Cars Department recently that got them to the front page of Stuff News http://www.stuff.co.nz/the-press/news/70142599/gps-reveals-mechanics-joy-ride-around-central-christchurch

I may look like young and wear normal clothing instead of suits and ties... but I've worked long and hard enough to have the ability to afford your bikes. Never judge a book by its cover. Went to another dealership and bought a GSX-R750.

End of my ravings... Anybody with experience dealing with them? Any other experiences that can change my riding buddies and my view towards them?

Cheers.

[TheDemonLord]

I know that some bikes tend to attract Test Pilots as opposed to serious buyers - Me personally, I have always emailed ahead of time or I popped in a couple of days before I intend to take a bike for a test ride and have never had any problem.

If they are being difficult, Proof of Funds goes a long way to getting them to back off.

[nodrog]

I've heard they have some precious customers.

[wind_glider]

I know that some bikes tend to attract Test Pilots as opposed to serious buyers - Me personally, I have always emailed ahead of time or I popped in a couple of days before I intend to take a bike for a test ride and have never had any problem.

If they are being difficult, Proof of Funds goes a long way to getting them to back off.

That's a good idea... I should ring them up... Along with a bank statement... Thanks buddy

[wind_glider]

I've heard they have some precious customers.

What do you mean by precious?? :0

[Gremlin]

The way I see it, if there is any difficulty dealing with sales, then service/parts/workshop are going to be worse (more incentive selling 5 figures).

Is it really worth getting your knickers all twisted up over it? Life is too short, move on, deal with a dealer you like. Could be the start of a long relationship. The good salespeople I know encourage you to ride... they're the dangerous ones... I don't want to buy another bike :lol:

[OddDuck]

Proof of funds is a damn good idea, I'll have to do that the next time.

[sidecar bob]

Proof of funds is a damn good idea, I'll have to do that the next time.
Proof of funds be fucked. If I have to provide a bank statement to be taken seriously you suck my sweaty ball bag.
What I have in the bank is none of anyone's business, let alone some broken arsed grey shoe'd salesman.

[unstuck]

:baby::baby::baby::baby::baby: Suck it up princess, the world is full of nasty people, when you are a crybaby, victimized, feel sorry for me dickhead. :niceone:

[ellipsis]

...they wont even let me look in the window...they know i'm broke...

[Voltaire]

Thanks for the tip, I'll wear a suit and tie next time as I never get any respect at bike shops, except for that Honda shop in Botany where the sales guy offers me $5 and a bag of chips :rolleyes:

[Mike.Gayner]

Proof of funds be fucked. If I have to provide a bank statement to be taken seriously you suck my sweaty ball bag.
What I have in the bank is none of anyone's business, let alone some broken arsed grey shoe'd salesman.

100% this.

Smart bike shops offer test rides, they don't force you to beg for one.

[mossy1200]

I see instead of a new f3 you bought a 4 year old gsxr750. Are you sure you were in the market for a new Agusta?
You might have said something that put the salesman off. He could have just been a dick.
I cant say I have ever been refused a ride at a shop.
I wont ride something I am not considering buying.
I think the easiest thing to do is ask if its possible to book in for a test ride. The fact your prepared to come back in shows your considering purchase.

I didn't get to take a demo for a ride as there wasn't one. I got to sit on mine first though.
My MV was sold with a battery minder as they go flat in under a week if not used.

[tri boy]

The owners of said shop are two of the nicest people I have had the chance to share a drink with.
Ever thought of chatting to them, instead of having a wee cry here.

The suggestion of pre arranging a ride is a good one.
Lets the shop check the bike over, and generally it removes any last second headaches like a flat battery.

An F3 isn't a run of the mill Honda.
I would be very tentative letting myself ride it, let alone some "walk in".

[Oakie]

Avon City Suzuki is one such shop.

Beg them for a ride?! God, they tried to make me take the new GSR650 out for a spin and I was only taking my GSR in for a service!

[mossy1200]

The problem with booking in a test ride is the day of your ride could be wet. If I was a dealer I would not allow test rides on wet days.

The point is it shows your keen on the bike. Normally that will encourage them to allow you to ride it straight away or if they need do some prep prior in the next hour. If I left mine off charge for 5-7 days chance of starting is 50%. Some bikes may sit longer.

MV is a terrible bike. Far better off scared away and buying a gsxr anyway.

[sidecar bob]

Ages ago I took my RSVR into Bayride for new tyres. They gave me a brand new 1098 to go home on without me even asking. That's how to sell bikes.

[Oakie]

You read my post reply wrong as I was responding to the guy who said the best shops are the no pressure to buy ones and from your reply we both agree Avon City are one such shop.

Nah, I understood what you were saying. I was agreeing with you (clumsily).

[mossy1200]

I think the Honda idea of a travelling roadshow is an excellent idea .


Mardi Gras ?:killingme

[HenryDorsetCase]

The owners of said shop are two of the nicest people I have had the chance to share a drink with.
Ever thought of chatting to them, instead of having a wee cry here.

The suggestion of pre arranging a ride is a good one.
Lets the shop check the bike over, and generally it removes any last second headaches like a flat battery.

An F3 isn't a run of the mill Honda.
I would be very tentative letting myself ride it, let alone some "walk in".


Glenn and Phil have sold the business. Chap called Andy now owns it. Good guy too.

I have neve had an issue with any of them. I am an old middle ages suit wearer who is vey poor at present. HTH :-)

[Oakie]

. I am an old middle ages suit wearer who is vey poor at present. HTH :-)

Wow. You've been around since the middle ages?! Kudos to you good sir!

[98tls]

What the fuck does a bike salesman do when hes not selling bikes in this case seems not much,no excuse for the bike to be covered in dust from sitting so long let alone having a flat battery:laugh::weird:As for booking in for a test ride:laugh::laugh: fuck me do they want to sell the fucking thing or not?Spent years selling cars and a few less selling bikes and they would be long days if you just sat there waiting for someone to walk in ie the bike should have been pristine...going would have been a definite bonus:clap:That aside if i was the op i would have told the salesman to fuck off and get the owner when he started his bullshit,if he was the owner i would have asked if he was actually serious about selling the thing or just wasting my time.

[mossy1200]

...going would have been a definite bonus:clap:

They look a bit funny with the back seat off on charge. Saying that putting them on overnight on Wednesday and for the weekend wouldn't be hard.
I was implying booking in as a polite way of stating your interested in the bike enough to come back if its not possible to ride it at the time.

[98tls]

They look a bit funny with the back seat off on charge. Saying that putting them on overnight on Wednesday and for the weekend wouldn't be hard.
I was implying booking in as a polite way of stating your interested in the bike enough to come back if its not possible to ride it at the time.

Yep for sure mate,as the op explained it the salesman was precious from the get go possibly been burnt before ive no idea but being a cunt on first contact with a customer will put many off.In my years selling cars ive forgotten how many expensive cars i sold to people that didnt look like they had any more than the loose change in there pocket...you just never know.IDs easy to verify etc etc so if a bloke has a licence etc etc and walks into a motorcycle shop wanting to buy a motorcycle let him ride the bloody thing,i certainly wouldnt buy one without doing so if it was big coin.

[mossy1200]

I certainly wouldnt buy one without doing so if it was big coin.

I had to buy my F4 without trial. No demo in NZ and only 3 in the country this year for sale that I know of.
They were very well priced though.

[98tls]

The owners of said shop are two of the nicest people I have had the chance to share a drink with.
Ever thought of chatting to them, instead of having a wee cry here.

The suggestion of pre arranging a ride is a good one.
Lets the shop check the bike over, and generally it removes any last second headaches like a flat battery.

An F3 isn't a run of the mill Honda.
I would be very tentative letting myself ride it, let alone some "walk in".

They well may be but what exactly do you suggest he chats to them about? he goes into a motorcycle shop with the intention of buying a motorcycle gets some precious wank from a salesman or owner and no ride.An F3s a motorcycle,this particular one was residing in a shop that sells motorcycles unless it was merely an expensive decoration:confused: if the guy checks out they should be doing anything in there power to insist he rides the bloody thing which in turn may result in the selling of it:weird:He gets what he wants they make some coin and the world keeps spinning,not xactly rocket science eh.The fact that the things worth some big coin should only heighten there desire to sell it i would have thought,things may have changed since i was in the game and possibly selling bikes isnt the thing to do in bike shops these days.

[98tls]

I had to buy my F4 without trial. No demo in NZ and only 3 in the country this year for sale that I know of.
They were very well priced though.

Fair call m each to there own just not something i would have done,in this case there was a bike for the guy to ride it didnt happen so he didnt buy it,funny way to run a business....you make no money having stock sitting about covered in crap with a flat battery,actually you make no money having stock sitting there period.

[AllanB]

Did you arrive on your bike? Did you have your own gear?

[mossy1200]

Fair call m each to there own just not something i would have done,in this case there was a bike for the guy to ride it didnt happen so he didnt buy it,funny way to run a business....you make no money having stock sitting about covered in crap with a flat battery,actually you make no money having stock sitting there period.

Agree but we get half the information unless both sides have their say.
Bike might have wanted a clean up and attention prior to test rides.
OP might have mentioned a budget lower than cost of a new F3.
To me having a F3 budget you would expect OP to have purchased a new GSXR750 not 4 year old one.
Its easy to say something a seasoned salesman will pick up on that spells not genuine buyer.

Im not saying this is what happened but with one side of a story its possible.

[98tls]

Agree but we get half the information unless both sides have their say.
Bike might have wanted a clean up and attention prior to test rides.
OP might have mentioned a budget lower than cost of a new F3.
To me having a F3 budget you would expect OP to have purchased a new GSXR750 not 4 year old one.
Its easy to say something a seasoned salesman will pick up on that spells not genuine buyer.

Im not saying this is what happened but with one side of a story its possible.

True enough,guess we will never know.I do know though that if every time i spoke to potential buyers of demo Toyotas i said "you can only drive the thing if your going to return give me a deposit/looking for kicks" then many of those potential buyers would have told me to fuck off or something to that effect.

[98tls]

Did you arrive on your bike? Did you have your own gear?

Neithers a reason to not let someone test ride a bike,no doubt a bike shop has plenty of gear out back they could throw on a potential buyer,the one i worked at did.

[tri boy]

Glenn and Phil have sold the business. Chap called Andy now owns it. Good guy too.



Yup, Andy and his wife are who I met.

[TheDemonLord]

As an addition to my initial comment - I don't wear a suit and tie....

Proof of Funds for me is easy (since I have my banks online banking app) and if needed a quick flash to show them I have the Cash in reserve would settle any overly cautious Sales person. That said I have never had to do that, but have always been prepared, just in case.

[mossy1200]

Neithers a reason to not let someone test ride a bike,no doubt a bike shop has plenty of gear out back they could throw on a potential buyer,the one i worked at did.

Unless someone turns up wearing clothes that are likely to scratch F3 paint jobs.
I think if I was selling bikes and someone had no suitable gear on to ride I would be reluctant. OP says they were going to allow the ride. When battery was flat did OP ask to return later? If I was serious on a new F3 I would have asked to return.
I only had to sit on my bike to know I couldn't not have it.

[HenryDorsetCase]

Wow. You've been around since the middle ages?! Kudos to you good sir!

indeed. My suit is a suit of armour which is an utter bastard because of the clanking and limited vision.


.

[sidecar bob]

I had a pretty shit experience with a pair of amateurs in a yard in Auckland a couple of weekends ago. There will be others cars the same & i won't reduce myself to dealing with 'tards to get one.
My rule of trade is that if things are sour before the money changes hands, it will only get worse after it changes hands.

[HenryDorsetCase]

True enough,guess we will never know.I do know though that if every time i spoke to potential buyers of demo Toyotas i said "you can only drive the thing if your going to return give me a deposit/looking for kicks" then many of those potential buyers would have told me to fuck off or something to that effect.

Interesting. I was looking to buy a new car in 2012 and thought I might want to try a Ford Focus or maybe one of those I think Kugas? 2l 5 door family wagon soft roader thing. Went in to Avon City ford. Parked the car I was going to trade in the yard and wearing work clothes (suit and tie) wandered about looking at cars. I was completely ignored by every sales fuckwit in the place. It made me furious then it made me laugh so hard I went and bought a new Subaru XV.

I did email the dealer principal and told him that his fuckwit "Sales" staff had cost him a brand new vehicle sale and any chance of me ever buying a vehicle from them ever again... I did get a polite response but they are dead to me. If I ever want a new Ford* I will get it from the one in town.



*unlikely.... very happy with the Fuji Heavy - excellent little vehicle so far.

[mossy1200]

My rule of trade is that if things are sour before the money changes hands, it will only get worse after it changes hands.

Sounds like Sons of Anarchy.

[Gravel Man]

Went to First European MC almost a year ago to look at the Triumph Bonneville range of bikes. I did not know any of the staff. Was offered a test ride on the demo T100 Bonnie, 2km on clock. I had turned up in a car but had my riding gear. I only had to produce my driving licence & fill out paper work for insurance etc. When I got back to the shop, I thought the T100 was not for me. Saw that they had a used SE Bonnie 2500km on clock & was given the keys to it for a test ride also.
Came back with a grin & bought the bike . Putting bums on bikes, sells bikes.
I have since had a number of dealings with Andy & the team. Always found them great to deal with.

Cheers G M.

[neels]

*unlikely.... very happy with the Fuji Heavy - excellent little vehicle so far.Haven't got to doing cam belt yet then? And if it's manual, get rid of it before it gets to 150k so you're not up for the cost of a clutch and front bearing in the gearbox shortly after.

Anyhoo.....

I get this treatment all the time, because I am a generally scruffy bastard, salespeople are surprisingly judgemental considering they are for the most paid a minimal retainer and the rest is by commission.

My lovely wife who works in retail has taken my being completely ignored when shopping as a lesson, she makes huge sales to scruffy men like myself who are ignored by the other staff (and probably like myself intensely dislike shopping), but if you need it you need it so tell me how much and I'll pay so I can get the hell out of here.

I had an experience some years back when buying a car, one salesperson told me he could take me for a drive in the car to see if I liked it, the other told me to take it home for the weekend and see what I thought. Guess which one i bought.

If I've bothered to take my time to walk into somewhere and ask for a test ride, I expect to be treated like a valued customer from the first second. Sure they probably get a few test pilots, but is that not what they have insurance for, and the alternative is putting off genuine buyers which seems like very poor business sense.

[wind_glider]

True enough,guess we will never know.I do know though that if every time i spoke to potential buyers of demo Toyotas i said "you can only drive the thing if your going to return give me a deposit/looking for kicks" then many of those potential buyers would have told me to fuck off or something to that effect.

You'll probably never know or hear from the sales rep's side of the story since this event that I'm bringing up was back in January this year.

But here's my side of the story. I know there's two sides to the story and perhaps I'll never understand why he did what he did. But I want to clarify a few things.

1. I bought a L1 GSX-R750 simply because I was going to buy a brand new one and the dude from the other dealership said "hey! why not this one?" I looked at it and had no scratches, had 2000kms on the clock, said they done service on it, put a year's rego and WOF on it for $4000 less than the price of a brand new one. I'm not poor but I'm not made of money either, L5 would have been nice, but the L1 is the exact same bike so why not buy a 4 year old bike with all the other extras included? I was able to afford it so I did? You don't have to buy a Rolex watch or a Mercedes just because you can, if a Casio and a Honda can do the same thing and you want to be smart about how to present yourself then why not?

2. I rocked up with my car, had my gear (boots, gloves, jacket, kevlar jeans), dressed casual, done my research before hand so knew everything about the bike and the questions he asked, and was polite.

3. Not having a cry. Like I said, sharing my experience and my story. Thought about posting this up since I had a tremendous amount of support and discussion from my previous post that led to me learning a ton of stuff thanks to everyone here and a very nice gentleman. Here to share and learn. Getting this off my chest because I feel this'll be an interesting topic to discuss seeing I've not found any talk about the dealership we're talking about currently.

4. Regardless of the battery being flat in a week or not and whether or not you guys thought he was right to have his bike with a flat battery I'll just simply say that he told me I could listen to the bike's exhaust and that he would show me the basics of the bike since he's the one in sole charge of selling that particular bike. Now I work in the hospital, if you see me in the hospital you'd expect me to know my shit when you are looking at me to make your health better. If all of a sudden I'm like "here's your crutches and here's your medication you're cool to go home - oh whoops I just gave you the wrong drug and the crutches aren't working I just noted a loose screw and a dent in that one, oh and if it looks dirty just give it a hose" would you feel satisfied with my service or would you feel trust in the health system? Nope. He told me that the battery was in perfect running condition and then pressed the ignition button. Oops.

5. If I had NOT the ability to afford a bike of that price and that quality I wouldn't have been there in the first place let alone post this up in a public forum for the world to see.

Anyway... This has been really good actually... Learning about emailing/calling ahead of time, bank statement with me always, always bring gear or rock up with my bike...etc Sorry to have made some people salty but I'm just being honest and stating an event. Everyone's a judge and everyone's superman on the internet right? Thanks for everyone's responses... seems like they aren't that bad of a business to deal with... maybe it's just me and my mates... we ride but don't know much about bike maintenance/history/how they work...etc

Cheers!

[mossy1200]

You'll probably never know or hear ...................history/how they work...etc

Cheers!

Nah.
Should be able to rock up and ride anything available in the demo range. That's what they are there for. Exception would be if they need prepare something prior in which case they should ask if you would be able to return later.
Hard to answer the no ride decision. I guess I don't have issues because im known in every bike shop in town and I visit them to buy parts but don't ask to trial bikes unless im in the market. My visit test ride ratio is low.

I bought my F4 without a test ride because I had always wanted one and the prices this year were affordable.

[sidecar bob]

I'll say it again then, what the fuck has your bank statement got to do with being taken seriously?
Don't do it people, it's shit that is nobody's business. Do you have to show your cock to buy condoms?
Any decent amount of money probably isint in the bank anyway, what do you do then, take them a copy of your share portfolio & get them to work out its current value on today's market. I'd bet they wouldn't even know how to do that.
Or alternatively, & Auckland home owners will know all about this, using the newly realised equity in your property to purchase a bike.
What do you do then? take in the rateable value of your home & the balance of your mortgage left to pay & a note from your mum saying you have been a very good boy?

[mossy1200]

Do you have to show your cock to buy condoms?

Im thinking you would get arrested for that.

[Yow Ling]

I'll say it again then, what the fuck has your bank statement got to do with being taken seriously?
Don't do it people, it's shit that is nobody's business. Do you have to show your cock to buy condoms?
Any decent amount of money probably isint in the bank anyway, what do you do then, take them a copy of your share portfolio & get them to work out its current value on today's market. I'd bet they wouldn't even know how to do that.

Agree, they don't even want you to pay cash for it , they get paid extra for you getting finance

[Maha]

Agree, they don't even want you to pay cash for it , they get paid extra for you getting finance

Our last bike purchase was trade/cash, prior to that the last three bike purchase's were cash (brand new bikes) and very easy/no problem/bend over backwards to accommodate. Three different bike shops, all payed ORC/full tank of fuel etc at no charge. One shop even bought/fitted a Ventura pack rack/ORC and fuel at no extra charge.

My first three bikes were all on finance which worked well for me in the end, I got a $7K pay back from the finance company for dicking around with my accounts to the tune of that amount, that money helped when wanting to pay cash for the next bike on the list.

[Paul in NZ]

I have had similar and very patchy experiences with dealers the few times I have considered buying a new bike and had the funds to do this. We really wanted a new bike….

The worst was actually making an advance booking to ride the demo bike that was there for a limited time. Riding 50km in iffy weather to get to the dealership with wife in tow… (it was explained I needed a 2 up bike and please remove the seat cowl and set suspension for two). We arrived about 5 mins early only to find the bike was out with another test rider and was not available. Remember I BOOKED a ride in person – provided my contact details and TOLD them I lived 50km and an hour away. About an hour later after the salesman had insulted my bike we rode in on (you’re surely not looking to trade THAT in are you?? – actually it’s a sought after classic you knob that sold in an hour for more than I asked…) Insulted my wife (she asked if they had a toilet) The bike was ready. It had NO gas, pillion cover was on and suspension not adjusted and could we be quick as they wanted to close. I was highly pissed off as my whole sat morning was shot to bits by now…. It was incredibly unprofessional and I realised that buying an exotic bike off these clowns was a recipe for disaster. So we made our apologies and left… Apparently I have a poor attitude…..

We still wanted to buy one of these things so… Next time we were off to a rally we called into a dealership on the way. Wow they had the exact model as an import on the floor… Guy was super keen to get us on the bike so off we went… I fuckin hated it… It handled like a drunken 3 legged hippo so we went around the block and straight back… I tried to explain to the dude that it handled funny and bordered on dangerous… He indicated I might not be up to the job… I pointed out I just rode 500km on a similar bike 2 up with luggage and had about 100,000km on the brand… I had a gauge in my pocket so I checked the tyre pressure – the front was 18psi… Oh…. I’ll pump that up for you. Nah – you should have done that BEFORE you sent us out on it – we are off… Again – I have a very poor attitude…

[Paul in NZ]

Oh – bought the ST off a dealer in ChCh – over the phone… Piece of piss and great to deal with…

[nodrog]

I look like a criminal and was offered a testride on a desmocedici, you guys must have bad attitudes.

[Paul in NZ]

I look like a criminal and was offered a testride on a desmocedici, you guys must have bad attitudes.

No - I'm a genial type usually but I can be difficult when provoked.... The problem is everyone insists on provoking me - its not my fault honest... grrrrrr.....

Mind you - People like Pete McD never seem to have an issue with me...

[EJK]

I look like a criminal and was offered a testride on a desmocedici, you guys must have bad attitudes.

<img src="http://orig05.deviantart.net/e028/f/2012/102/9/5/tui_billboard_meme_by_tempestwulf-d4vw1kq.jpg" />

[HenryDorsetCase]

[QUOTE=sidecar bob;1130883601Do you have to show your cock to buy condoms??[/QUOTE]

BAHAHAHAHAHAHAAAAA

I should have to because mine is tiny.

[Maha]

Oh – bought the ST off a dealer in ChCh – over the phone… Piece of piss and great to deal with…

I did the same with my 1250FA, first time I saw it was when I picked it up. (Colemans)

Must add that Rob at Holeshot was awesome to deal with when we bought the Tiger.

[pritch]

This thread reminds me: I would be interested to learn the reaction in the Aston Martin dealer in the UK when Guy Martin phoned to enquire about the availability of a new limited edition V12 they had advertised.

When I had only recently started work I overheard a conversation in the car dealer's where I worked. A guy had just taken a car for a test drive and the business owner (a former TT rider) was telling the salesman to phone the bank and check that the potential customer was good for the money. Guess he didn't get where he was by being trusting?

[TheDemonLord]

I did the same with my 1250FA, first time I saw it was when I picked it up. (Colemans)

Must add that Rob at Holeshot was awesome to deal with when we bought the Tiger.

+1 to both Colemans and also Rob at Holeshot as being awesome to deal with (and Rob has a glorious Beard)

[jonnyk5614]

I rocked up at Red Baron Auckland, with helmet but in a car.

"Nope - learned to ride on my Ex's Ninja. Without a bike at the moment"
"Cool - here are some used LAMS options ($5k price point). It is shitty weather today but tomorrow looking good. Come back then for a ride?"
"OK"

turned up next morning and 3 bikes on the pavement ready to go.


Got back

"Can I try a Ninja just to compare?"
"Sure - I've only got the brand new one. Is that OK?"
"Cool"

So testing a $12k Ninja which he knew full well I wouldn't buy.


Signed on the line. Sadly the finance guy said no to part time income (permanent job held for 3 years but oh well....).
Salesman wasn't the least bit annoyed - refunded my deposit and said "get back in touch once you've sold the car".



So to clarify, prepared 3 $5k bikes for me to try, even though I didn't presently own a bike. Then gave me a go on a brand new $12k bike I wasn't buying and wasn't angry when sale fell through.

Good job Red Baron...

[Pontiac_Tonz]

At least they spoke to you guys.

I rocked up at Red Baron with 12K loaded on my eft pos to buy a bike they had on their web site (assuming it rode OK - and it was much less than 12K BTW).

I turned up in a 2 year old Calais and was well dressed - I thought that should have spelt "SALE".

No one even acknowledged my existence! However, as the team were busy, I was happy to wait until they were free.

The first salesman (?) that came free went to talk to some other guy that has just walked in (apparently to pick up a bike).

I left with my money in my pocket and went elsewhere.

I actually emailed the sales manager to express my disappointment, I never heard back!?!?!?!



Had great service since from Coleman's and the guys on the shore (bike shops) all talked to me - so maybe I was invisible on that day?!?!?!?!?

[sidecar bob]

I look like a criminal and was offered a testride on a desmocedici, you guys must have bad attitudes.

The salesman probably wanted to tap your missus while you were gone.

[jonnyk5614]

When I first passed my car test in the UK, I headed straight on up to Fiat to look at the new Punto (I'd just learned in one). Piece of piss - I only wanted a brochure but the salesman wasn't busy and said "got your license on you" so we went for a drive.

Week later, booked a test drive in the Toyota Yaris (Vitz in NZ) on their website. Rolled up - snooty salesman went "well, you'll need to book". "I did." "Oh, well don't have a demo Yaris." "Come again?" "10 mins later, we can borrow the receptionist's in half an hour but we'll only have 10 mins".

Next day, phoned Alfa Romeo.
"Hello - I'd like to try the MiTo."
"Certainly Sir, which did you want to try?"
"Only the base model - I've only just passed my test."
"Yes, unfortunately we only have the top of the range turbo model. You are welcome to try but it will be more powerful than what you end up buying!"
"That will be fine"
"Ok - when can we bring it round?"
A salesman drove it half an hour to my house for a test drive, then said "I'm not familiar with the area so if you could find some nice high speed roads so we can really let rip with this thing" and didn't flinch when we did let rip :D


Attitude gets you a long way, hence how the last guy was selling Alfas, not Toyotas. No asking for bank statements, bitching about "are you serious", etc.... Pure and simple customer service, even delivered to a spotty 17 year old kid.

[nodrog]

<img src="http://orig05.deviantart.net/e028/f/2012/102/9/5/tui_billboard_meme_by_tempestwulf-d4vw1kq.jpg" />
It wasn't brand new, it was repossessed and they were only trying to recover the remaining $100k.


The salesman probably wanted to tap your missus while you were gone.

Who wouldn't, she's pretty tappable.

[TheDemonLord]

Who wouldn't, she's pretty tappable.

Pics or it didn't happen

[Banditbandit]

Like Mossy I've never ridden a bike unless I was seriously thinking about buying it ...

I rode a mate's 1250 before I bought mine and the first time I saw it was when I arrived to collect the actual one I paid cash money for ...

If I'm test riding I usually arrange the time, (and discuss money then - like How Much for CASH?) and because I'm riding I turn up on a bike (then they see you can ride) and I'm happy to leave the keys to my bike with the shop ...

I look like a hood with permanently visible tattoos, black leathers with cut offs ...

I've never had any issues with testing bikes and I've been offered test rides by salespeople when I'm "just browsing" ...

[Maha]

At least they spoke to you guys.

I rocked up at Red Baron with 12K loaded on my eft pos to buy a bike they had on their web site (assuming it rode OK - and it was much less than 12K BTW).

I turned up in a 2 year old Calais and was well dressed - I thought that should have spelt "SALE".

No one even acknowledged my existence! However, as the team were busy, I was happy to wait until they were free.

The first salesman (?) that came free went to talk to some other guy that has just walked in (apparently to pick up a bike).

I left with my money in my pocket and went elsewhere.

I actually emailed the sales manager to express my disappointment, I never heard back!?!?!?!



Had great service since from Coleman's and the guys on the shore (bike shops) all talked to me - so maybe I was invisible on that day?!?!?!?!?

Had a similar experience at Red Baron, took an age to be approached and once that contact had taken place (I got the attention of a sales guy) he took a while to find the keys (back at his desk tapping away on the computer) anyway, took the bike for a ride and when I got back he asked ''how was it''? then walked off and got busy with someone wanting to look at a scooter, the time went spent there that morning, it seemed they were intent on upping their scooter sales, I went to Holeshot and bought a Triumph ST. Bought four bikes off them now.

[Paul in NZ]

True story… My Dad was a mechanic and had his own workshop.

One of his more eccentric clients was a huge southlander who was the scion of a very well known family known for holding vast tracts of land and vast vaults of cash. He was also an ex All Black and farmer and about a groomed as a haystack after a tornado had hit it. As opposed to famous people these days and despite loads of loot he always looked like a sack of recently dug swede draped in a smelly tweed jacket.

His biggest vice was cars and women.

His current unofficial wife had managed to set fire to his expensively imported American car and Dad had it in the shop rebuilding it. Sooo… A replacement was required… He rocked up in a taxi and asked Dad… ‘So – what about one of those bloody Jaguars? Any good???”

Oh – do you mean an XJ6?

Nah – one of those 12 cylinder bastards, I like the sound of that…

Hmm – I dunno, what about a Mercedes?

What? A kraut car eh? Right – grab yer hat n coat and we’ll go look at one..

So Dad had to chuck a jacket over his overalls and drive him to the Mercedes Dealership…

You can image a raggedy arse mechanic in overalls and jacket and gigantic bluff farmer with a big red boozers nose and said farmer is slamming the doors and peering into the boot of a top of the range SL something and wondering if he can get a bail of hay in the back.. The salesman shot out with a look of horror on his face…

Said farmer just ignored him and said – ‘Right, how much is this bastard then??” Got out his battered stub of a cheque book and started writing… Salesman was about to turf them out until he caught a look at the name on the cheque book and twigged who he was… Suddenly it was all oil and white teeth…

Said farmer drove off with merc …. On dealer plates while they sorted out the rego…

[Flip]

The sales staff have fuck all to do with anything when I buy a car or bike.

Saying that I have always got brillant service from the HD dealerships. But I knew what I wanted before I got there. When I brought the Lotus the sales manager from Ak lent me an almost identical car for the weekend. I should point out I was in Christchurch at the time. He drove down for a business trip and left a demo car with me for 2 days.

The only time I got a funny salesman was one at Archibalds in Chch when I was looking for a new Defender. Not that he had any influence but I did decide after sitting in a new one that my old V8 hell truck was just as usefull a vehicle as a new diesel vehicle.

[Flip]

My Dad went to a house auction, just a old guy in a ripped old jersy in his old baggie work pants. He bid and brought a house he was interested in and he paid the deposit with a personal check. The realestate company called the bank and asked if it was good. The bank said Dad is their landlord and owns half of Riccarton and they would honor any check he writes out.

[Gremlin]

As opposed to famous people these days and despite loads of loot he always looked like a sack of recently dug swede draped in a smelly tweed jacket.
Don't worry, there are still multi-millionaires about that you'd never pick.

Some still wearing stubbies, singlets and you guess they might be able to find a couple of dollars to rub together.... until they rock up in 6 figure cars (and different ones to boot every other week). Difference is many are self made, work hard, and have no need to flash it about and make a statement.

It is true though, rock up to a dealership on a flash bike and you'll likely get more attention than a grubby old bike. Ultimately there are still plenty of time wasters out there, whom the buyers don't see, but dealers do. My problem is more the opposite, given plenty of encouragement to ride things I really don't want to :sweatdrop

[TheDemonLord]

Don't worry, there are still multi-millionaires about that you'd never pick.

Some still wearing stubbies, singlets and you guess they might be able to find a couple of dollars to rub together.... until they rock up in 6 figure cars (and different ones to boot every other week). Difference is many are self made, work hard, and have no need to flash it about and make a statement.

Very true - a good family friend was one such millionaire, his vice was his boat and going on boating trips, but would still buy his clothes at the Warehouse.

[Pontiac_Tonz]

True story… My Dad was a mechanic and had his own workshop.

One of his more eccentric clients was a huge southlander who was the scion of a very well known family known for holding vast tracts of land and vast vaults of cash. He was also an ex All Black and farmer and about a groomed as a haystack after a tornado had hit it. As opposed to famous people these days and despite loads of loot he always looked like a sack of recently dug swede draped in a smelly tweed jacket.
................................

A good mate of mine (unfortunately no longer with us) was worth a mint, had no less than 8 American Muscle cars in the garage including a six figure limited edition Corvette.

Had the weirdest sense of humor. He would buy these old shitter cars for $600.00 and drive them into the ground. Always wore jandals and shorts, and you wouldn't pick him for being worth a couple of million.

His suppliers (plumber) certainly knew him and always looked after him as he was a cash on the nose type of guy, others saw a bum with no money and crap car.

The guys that didn't judge, got a loyal and valuable customer.



Always assume the customer will buy until they prove otherwise!

[sidecar bob]

Very true - a good family friend was one such millionaire, his vice was his boat and going on boating trips, but would still buy his clothes at the Warehouse.

I doubt that having millions of dollars makes one any less thrifty, these things are usually hard wired from an early age.

[jasonu]

I look like a hood with permanently visible tattoos, black leathers with cut offs ...

I've never had any issues with testing bikes and I've been offered test rides by salespeople when I'm "just browsing" ...

They are prolly to scared to say no to you...313744


In the olden days I used to visit Mike Vinsen Suzuki when they were down on Beach rd for a bit of tire kicking. Test rides were never a problem. they let me out on a wire wheel Kat, an rz500 with 5000km's on the clock and a near near GSXR1100. I was really young and had buggar all dosh and they new it. Didn't stop me from buying the RZ500 and later the GSXR1100 using the HP they gladly organized for me.

[mossy1200]

I look like a criminal and was offered a testride on a desmocedici, you guys must have bad attitudes.

Drug dealers buy expensive bikes.

[ellipsis]

you guys must have bad attitudes.

...or no vibes at all...

[mossy1200]

I will come clean. I have taken out 3 bikes on test rides and not bought them.

ZXR750 in early 90s. Was in a car yard and I suspected it was a has been crashed. Just didn't feel good.
Harley soft tail on a demo day maybe 8-10 years ago. Thought I might like one but turned out wasn't for me. Maybe ill buy one later but it would need be a road king style and not in the near future.
KTM superduke 1290r. Was convinced idd like it but it wasn't for me. Likely have bought one if there hadn't been a demo available. Spent a lot of time online studying reports and reviews and watch clips and really wanted one.

[Ocean1]

I doubt that having millions of dollars makes one any less thrifty, these things are usually hard wired from an early age.

Yes, no matter how much you earn you'll not be wealthy long unless you spend less.

[AllanB]

Neithers a reason to not let someone test ride a bike,no doubt a bike shop has plenty of gear out back they could throw on a potential buyer,the one i worked at did.

Shows a higher intent. Less likely a tyre kicker.

[AllanB]

I know someone who test rides a lot. Mind you he also buys regularly so there i a fair chance if you give him a crack on it he may return with coin.

[eldog]

so far I have never ridden a bike I have brought, haven't regretted it yet either.:yes:

[jasonu]

so far I have never ridden a bike I have brought, haven't regretted it yet either.:yes:

So you buy bikes and never ride them???

[eldog]

So you buy bikes and never ride them???

good point. :facepalm: I meant to say, so far I have brought bikes without test riding them first.

BUT at the MO, I am not riding and haven't for some time - various reasons-some are my own fault, some are not.:violin:

I have plans afoot to change that soon.

- I shoulda prof readed it first aye - :bash:

[HenryDorsetCase]

So you buy bikes and never ride them???

Nah, that's me that does that.

[Blackbird]

Most of the posts on this thread are about rocking up to a dealer first time which I guess can be a bit hit or miss and as people say, the experience is influenced by all sorts of factors but mutual trust is right up there. First contact is only part of it - I'm more interested in the long game. When I first wanted to buy a Street Triple, rang Hamilton Motorcycle Centre to arrange a test ride and said I'd pay cash if I liked it. After the test, there was no mucking about and they threw in 3M anti-scratch film fitting and a Ventura rack as part of the price. I try and build long-term trust relationships with people I do business with because it normally pays off in the longer term. It's a 320 km round trip to Hamilton to get the Triumph serviced and I'm hardly in the door before they're chucking the keys to a demonstrator at me and telling me to bugger off while the bike is being serviced. It's an easy, relaxed relationship with both the front of house and workshop team and I'll be going back to them for a new bike around the end of the year. Same for Drury Performance Centre for tyres and other bits and pieces.

[jasonu]

Nah, that's me that does that.

Me too mate. I've put but a few miles on my GSXR I bought last May. I spend more time looking at it over a beer or two.

[Crasherfromwayback]

Mind you - People like Pete McD never seem to have an issue with me...

That's simply because I'm always just happy if someone wants to even talk to me.

[HenryDorsetCase]

I am pleased to report that I visited the store in question this very morn. Lots of people in the store. At one point I counted 7 customers doing various amounts of chatting, tyre kicking, trying on helmets and gloves, admiring bikes and jackets and generally sifting about. There were four sales staff on and all rushing about doing stuff. Fairly sure I saw at least one bike get sold.

So, you know, maybe it's just OP who has the issue?

Also, for, um, reasons, I'd really like one of those LML Vespa clones. Theres a bright red one with a brown seat. Judge all you want.

Plus I will go and take their demo Guzzi V7 for a spin.... and remind me again why I sold my Scrambler?

[Woodman]

Most of the posts on this thread are about rocking up to a dealer first time which I guess can be a bit hit or miss and as people say, the experience is influenced by all sorts of factors but mutual trust is right up there. First contact is only part of it - I'm more interested in the long game. When I first wanted to buy a Street Triple, rang Hamilton Motorcycle Centre to arrange a test ride and said I'd pay cash if I liked it. After the test, there was no mucking about and they threw in 3M anti-scratch film fitting and a Ventura rack as part of the price. I try and build long-term trust relationships with people I do business with because it normally pays off in the longer term. It's a 320 km round trip to Hamilton to get the Triumph serviced and I'm hardly in the door before they're chucking the keys to a demonstrator at me and telling me to bugger off while the bike is being serviced. It's an easy, relaxed relationship with both the front of house and workshop team and I'll be going back to them for a new bike around the end of the year. Same for Drury Performance Centre for tyres and other bits and pieces.


Goodonya, it beggars belief the grumpy unreasonable unrealistic wankers that treat shop staff like dirt. I wonder if they realise how much good easy going customers like yourself get looked after, and how much their attitudes cost them in real $$.

[haydes55]

Most of the posts on this thread are about rocking up to a dealer first time which I guess can be a bit hit or miss and as people say, the experience is influenced by all sorts of factors but mutual trust is right up there. First contact is only part of it - I'm more interested in the long game. When I first wanted to buy a Street Triple, rang Hamilton Motorcycle Centre to arrange a test ride and said I'd pay cash if I liked it. After the test, there was no mucking about and they threw in 3M anti-scratch film fitting and a Ventura rack as part of the price. I try and build long-term trust relationships with people I do business with because it normally pays off in the longer term. It's a 320 km round trip to Hamilton to get the Triumph serviced and I'm hardly in the door before they're chucking the keys to a demonstrator at me and telling me to bugger off while the bike is being serviced. It's an easy, relaxed relationship with both the front of house and workshop team and I'll be going back to them for a new bike around the end of the year. Same for Drury Performance Centre for tyres and other bits and pieces.
HMC have always been good to me (suppose they need to be, with boyds across the road). I knew the receptionist who kept trying to convince me to take the new Z1000 for a ride. I refused because I knew I wouldn't buy it. I ended up meeting the guy who bought it while having a beer in raglan.

[Blackbird]

Goodonya, it beggars belief the grumpy unreasonable unrealistic wankers that treat shop staff like dirt. I wonder if they realise how much good easy going customers like yourself get looked after, and how much their attitudes cost them in real $$.

Cheers Woodman, life is too short to get uptight. If you build up a good relationship and have a genuine grizzle, it's more likely they'll take it on board. Not exactly rocket science, is it?

[Blackbird]

HMC have always been good to me (suppose they need to be, with boyds across the road). I knew the receptionist who kept trying to convince me to take the new Z1000 for a ride. I refused because I knew I wouldn't buy it. I ended up meeting the guy who bought it while having a beer in raglan.

I got offered the chance to take out a Ducati Streetfighter a couple of years back but declined - it was a tad tall and didn't want to drop it at the lights outside HMC - wouldn't have been a good look :rolleyes: . Had a Bonneville last time there and really enjoyed it. Great people.

[kiwi cowboy]

I look like a criminal and was offered a testride on a desmocedici, you guys must have bad attitudes.

They probably couldn't sell it and thought hey lets let that criminal looking cunt take it out and we can report it stolen. Then when the dodgey lookin bugger crashes doin a runner from the cops we can get insurance

[kiwi cowboy]

Pics or it didn't happen

You haven't seen her have you??.
:love:

[Crasherfromwayback]

When I was at WMCC, we received an email from a chap that came in on a crazy busy Saturday, and complained we hadn't spoken to him. He obviously considered himself a comedian as well. He wanked on in detail that was not needed, about not only himself, but his wife (who no doubt wore the pants).

"I know I'm not your average or normal *customer*, because I came in wearing *Alpine Stars* gear instead of Harley-Davidson gear..., but I was in your store for ten minutes, and was not approached by anyone in that time!"

"I've been in to TSS Red Barron and ridden several of their bikes (obviously never bought one though eh?), so I'm obviously a buyer!"

Really?

So many months later...when he turned up once again at WMCC...he still hadn't bought another motorcycle..despite his old one he had way back when being stolen.

So if you're here, Mr *Complain to management* about the lack of service you were given...fuck off.

Pete McDonald

Boyle Kawasaki/Bike Clinic/Brisbane Yamaha/Northside Kawasaki/Wellington Motorcycles/Boyle Kawasaki.

[awa355]

My biggest gripe with salespersons is that none of them offer Friday afternoon till Monday morning test rides. :no::no::no:

[Gremlin]

My biggest gripe with salespersons is that none of them offer Friday afternoon till Monday morning test rides. :no::no::no:
You're some sort of combination of:

Not buying enough
Annoying the wrong dealers
Don't have enough bikes
Not good looking enough (I'm running out of ideas)
fuck... ran out of ideas.

I doubt I'd have a problem organising one if I wanted...

edit: On reflection, I have. 100km on it's clock. 4-500km when I returned it.

[sidecar bob]

When I bought my RSVR the conversation went something like this. Me, "fuck dude are those things only that much brand new"? Salesman, "no, that one is used, its done 1600KM" Me, "well it looks bloody brand new to me, sign me up"
A few months later a guy I knew had a whinge to the dealer that id got a mean as deal & he couldn't seem to get anywhere with them. The dealer said, well bob came in here & the whole thing took 45 minutes, you have ridden seven bikes & taken up days of our time & still haven't purchased, we have nothing left in the tank for you.
Another point, I find that bike shopping with an intelligent & approving spouse in tow probably demonstrates to the salesman that I don't need to check with anyone before purchasing & that we both wear the pants, our own ones.

[Blackbird]

Another point, I find that bike shopping with an intelligent & approving spouse in tow probably demonstrates to the salesman that I don't need to check with anyone before purchasing & that we both wear the pants, our own ones.

Great idea! (Provided that Executive Permission has been granted beforehand, even if there is a quid pro quo. Mine already has her quid pro quo sorted) :niceone:

[pritch]

Recenty while out on a ride I met another motorcyclist, a guy I used to know, another gentleman of somewhat advanced years. I was unaware that he had any interest in bikes but I'm assuming that this was a retirement present to himself or something similar. Apparently he had taken his wife shopping for a bike and everything he showed interest in, or sat on, her verdict was, "It's too big."

You could say that she actually decided on which bike it would be because it would seem the first time she didn't say, "too big" he bought the bike. Her choice struck me as mildly surprising, he is the owner of a new Suzuki GSXR600.

[sidecar bob]

Recenty while out on a ride I met another motorcyclist, a guy I used to know, another gentleman of somewhat advanced years. I was unaware that he had any interest in bikes but I'm assuming that this was a retirement present to himself or something similar. Apparently he had taken his wife shopping for a bike and everything he showed interest in, or sat on, her verdict was, "It's too big."

You could say that she actually decided on which bike it would be because it would seem the first time she didn't say, "too big" he bought the bike. Her choice struck me as mildly surprising, he is the owner of a new Suzuki GSXR600.

Be fuckin funny if the next time she wants sex he says, no, its too big.

[cynna]

reading the article about first european and the joy ride - i wouldnt call 89kmh in a bmw thrashing it. If i just had my car in for repairs i wouldnt mind teh mechanic taking it for a decent drive to see if its all ok. How does this shit even get in the papers?

[Robbo]

Be fuckin funny if the next time she wants sex he says, no, its too big.

HaHaHa, he'd be a very brave boy to try that one, or very stupid. :laugh:

[rambaldi]

reading the article about first european and the joy ride - i wouldnt call 89kmh in a bmw thrashing it. If i just had my car in for repairs i wouldnt mind teh mechanic taking it for a decent drive to see if its all ok. How does this shit even get in the papers?

Pretty sure it was all on 50 km/hr roads.

[haydes55]

Pretty sure it was all on 50 km/hr roads.

I go 80km/h in a 50km/h zone almost daily in my work van. Hamilton counsel have decided to make a new road a 50 zone.... even though there is one corner on the stretch of road and one building near the road. The end of the 50 zone is an 80 zone.... in the 80 zone is 2 side streets, a railway crossing and several businesses within a couple hundred meters. I go 80km/h in the 50 zone, and 50 in the 80km/h zone. This is Arthur Porter Dr btw.

Speed limits are not an indication of how safe it is to travel on a road at different speeds. They are seemingly random and almost completely out of touch with reality/safety.

[Banditbandit]

Speed limits are not an indication of how safe it is to travel on a road at different speeds. They are seemingly random and almost completely out of touch with reality/safety.

Of course - since when were any laws about safety or ethics ...

[Suzi Q]

Pretty sure it was all on 50 km/hr roads.

average speed was 22kpmh, and it most definitely was not a joy ride!

[FJRider]

... Speed limits are not an indication of how safe it is to travel on a road at different speeds. They are seemingly random and almost completely out of touch with reality/safety.

Reality ... Speed limits ARE written in Ledgislation.

Safety has NO correalition with set speed limits.

Speed limits are NOT an indication/declaration of a safe travel speed ... they are simply the LEGAL maximum speed for that road/street ...


If you assume the speed limit is a SAFE speed on that road or street ... anywhere/everywhere ... YOU ARE AN IDIOT.

[caspernz]

Well this has been interesting reading...and while I can sort of sympathize with the various dilemmas encountered by some, my take on it is simple. If I'm looking for a test ride, I sure a hell don't get annoyed if I encounter a few pointy questions from a shop that doesn't know me.

Then again, I've at times just bowled up and ordered/bought what I wanted without test riding a bike from said shop. Maybe a salesman gets the no mucking about vibe from me...:2thumbsup

[Oakie]

In the interests of fairness...
I bagged Casbolts a bit earlier. Seems I need to balance things up a little now. We went in there on Saturday as Mrs Oakie is looking for another bike and service for me was spot on this time. We weren't leapt on as soon as we walked in the door but had a salesperson walk up after about 3 minutes of looking with a hello and a query as to if he could help. Told him "just looking" and he said "fine, just yell if you need anything" then left us to it. For me, that was good service.

(In the end we did summon him back so Mrs Oakie could try a couple of bikes on for size. And one for me too:) )