Cyclespot Honda, Wairau Rd, you lost a sale

[Old Steve]

The other weekend the Wairau Rd motorbike shops seemed to have an extended Saturday afternoon, and Cyclespot Honda had a few used cruisers on display, not only Shadow 750s but a quite a few other makes as well.

Well today I walked into their shop to check out what they actually have, I spent about ten to fifteen minutes looking at a couple of Boulevard C50s, and not one of the sales staff came up and asked if they could help me. I walked right around the bikes displayed inside their showroom, went over and looked at the used GL1800 and GL1500 they have on display, went back to the used cruisers, walked right passed one of their staff sitting at a desk on the sales floor, and no-one came up to me to ask if they could help me.

On the way out I passed the guy on the forecourt polishing bikes. I said to him, "I've been in there looking at bikes and no-one came up and offered me any help. It's no problem though, I'll buy my bike next door", and walked across the forecourt into Holeshot Suzuki. Within a minute one of the Holeshot sales staff came up and asked if they could help me. So, who's got the best chance of selling me a bike, and selling me some accessories, and being the shop where I get my bike serviced?

Tough luck Cyclespot Honda. No, just desserts! You aren't selling motorbikes, you're selling service! I liked a couple of those bikes you have on display. You probably like them too because you didn't do anything to try to sell them to me. F*#king retards!

[haydes55]

If I'm interested in anything from any shop I walk up to a salesman/staff member and ask for help.

Salesmen get complaints all the time about being too pushy by some people, then other people say they aren't forward enough when they try being no pressure.

They can't win. Make there job easier, it'll make buying a bike easier.

[Woodman]

If I'm interested in anything from any shop I walk up to a salesman/staff member and ask for help.

Salesmen get complaints all the time about being too pushy by some people, then other people say they aren't forward enough when they try being no pressure.

They can't win. Make there job easier, it'll make buying a bike easier.


yeah, why miss out on the bike you want because you never got approached by a salesman.:nya:

Makes no sense to me.

[Berries]

Horses for courses. If I am having a gander at the bikes I get sick of pushy salesmen coming up to me. I want to be left alone and if I want any information I will go up to someone and ask for it.

[Maha]

Both those bike shops are on Barrys Point Road. It is weird not even getting acknowledged that you're in the shop.

[Mike.Gayner]

I get fucking sick of being harassed by sales staff when I walk into a shop (motorcycles, clothing, appliances, ANYTHING these days). My response is always the same: "I'm a full grown adult, I can ask for help if I need it".

Apparently not everyone is a full grown adult. You said you walked right past someone - why didn't you ask for help? Why must they be like your little servant boys?

[Oakie]

Sometimes I do want to be asked. Other times I don't. Perhaps sales people should be given crystal balls?
I find that if I stare at ta salesperson long enough they'll come over once eye contact is made.

[Voltaire]

If you like having attentive sales people I can recommend Kuala Lumpur, where as soon as you walk in the door at least one Sales Person tails you like in a movie.

I like my Sales People to be available but not giving me a the Sales Patter.

[eldog]

Sometimes I do want to be asked. Other times I don't. Perhaps sales people should be given crystal balls?
I find that if I stare at ta salesperson long enough they'll come over once eye contact is made.

I am mostly ignored no matter where I am, it has its advantages.....

I am happy sales people don't approach me, if I want info I can ask, or attract attention.

Best way is to at least get eye contact so they know your there. If you want more approach them.

Most of the time I am just tyre kicking or seeing what/how things are modified/changed between makes and models for future reference.

Some places must get a shit load of tyre kickkers usually right on the shoppe closing.

A pushy sales person NEVER gets a sale from me.

The product should sell itself, but the sales person CAN and should show you the points of difference/offer advice NOOBs like me don't know shit.

but you have to ask.


You want pushy sales people go to Bangkok and jump in a Tuttut.

[IkieBikie]

i must go to Cyclespot Honda next time up there. Would be great to look around without getting hassled and if I want something I am sure all I would have to do is ask!! I don't find it hard to ask for advice, service etc don't know why some people do???

[Maha]

A Sales person that knows his/her job should size up a potential customer within moments of that customer entering a shop, that can be done by a simple acknowledgement and a ''Giza yell if need if I can be of help'' that way you assured at least someone knows your there and you are left alone until you are perhaps ready to enter into a conversation about a product.

If I were a Salesman and got a response like "I'm a full grown adult, I can ask for help if I need it". My first thought would be ''what a petulant little wanker'' then go and make a cup of coffee.

[eldog]

A Sales person that knows his/her job should size up a potential customer within moments of that customer entering a shop, that can be done by a simple acknowledgement and a ''Giza yell if need if I can be of help'' that way you assured at least someone knows your there and you are left alone until you are perhaps ready to enter into a conversation about a product.

+1 on that. but being Mr Cellophane man they usually cant see me.

[Mike.Gayner]

If I were a Salesman and got a response like "I'm a full grown adult, I can ask for help if I need it". My first thought would be ''what a petulant little wanker'' then go and make a cup of coffee.

Good, that's exactly what I want. Sales people can fuck right off.

[michael1969reed]

Sales staff should at least acknowledge your in the store and say hello.


Sent from my iPhone using Tapatalk

[mossy1200]

I want my salespeople to do the smoking gun point and finger blow shouting "I got your back Brother" then offer me coffee.

[240]

Sorry Steve I have to agree with the majority above.
I like to browse and will ask if i need assistance.
Each to their own i suppose

[Woodman]

If I were a Salesman and got a response like "I'm a full grown adult, I can ask for help if I need it". My first thought would be ''what a petulant little wanker'' then go and make a cup of coffee.

Actually I would go one further and become uber-helpful and suggest they deal with the opposition. Let them deal with the ass-holes.

[Boob Johnson]

At a minimum you should be greeted/acknowledged. To simply walk around with no interaction isn't acceptable in my opinion.

[biketimus_prime]

Having worked in retail for many years and recently in an industry where the products are expensive luxury items of sorts, all I can say is that Old Steve has a right to be pissed. You have to greet customers, whether they look like they're there to drool over your products or actually purchase something. It doesn't matter, you say hi and then ask them to come see you if they have any questions at all.
That's all it takes. You were polite to the customer and acknowledged them so they know they're welcome and you're happy to aid them if needed.

I absolutely hate pushy salespeople and feeling like I need to make a purchase or fuck off. But when they come and greet me, then leave the door open for me to chat if I want, that's perfect.

No one wants to feel like they're a piece of shit who can't afford something in the store or ignored because they're not a regular.

Those of you saying you'd rather walk up to a sales rep if you need them would be even happier if someone greeted you, maybe talked shit for a minute or two and left you to your browsing. Some may disagree with me for the sake of it, but that's just fucking kiwibiker.

[eldog]

It doesn't matter, you say hi and then ask them to come see you if they have any questions at all.
That's all it takes. You were polite to the customer and acknowledged them so they know they're welcome and you're happy to aid them if needed.

I absolutely hate pushy salespeople and feeling like I need to make a purchase or fuck off. But when they come and greet me, then leave the door open for me to chat if I want, that's perfect.

+1 - I think you summed it up nicely. :headbang:

[Boob Johnson]

Having worked in retail for many years and recently in an industry where the products are expensive luxury items of sorts, all I can say is that Old Steve has a right to be pissed. You have to greet customers, whether they look like they're there to drool over your products or actually purchase something. It doesn't matter, you say hi and then ask them to come see you if they have any questions at all.
That's all it takes. You were polite to the customer and acknowledged them so they know they're welcome and you're happy to aid them if needed.

I absolutely hate pushy salespeople and feeling like I need to make a purchase or fuck off. But when they come and greet me, then leave the door open for me to chat if I want, that's perfect.

No one wants to feel like they're a piece of shit who can't afford something in the store or ignored because they're not a regular.

Those of you saying you'd rather walk up to a sales rep if you need them would be even happier if someone greeted you, maybe talked shit for a minute or two and left you to your browsing. Some may disagree with me for the sake of it, but that's just fucking kiwibiker.
That's online forums in general, not specifically KB'er.

[Maha]

Actually I would go one further and become uber-helpful and suggest they deal with the opposition. Let them deal with the ass-holes.

Good point, become proactive with redirecting the attitude.

At a minimum you should be greeted/acknowledged. To simply walk around with no interaction isn't acceptable in my opinion.

....anything less and it's pretty much as the OP said, there always somewhere else (if that's the you feel, your choice) When you're potentially looking to spend thousands in most cases, it takes no effort at all to make a customer feel welcome.

Long time no see.

[pritch]

You have to greet customers, whether they look like they're there to drool over your products or actually purchase something. It doesn't matter, you say hi and then ask them to come see you if they have any questions at all.


That seems like a reasonable compromise. I have been pissed-off in the past by being completely ignored. If nobody speaks to me before I leave the staff are consigned to the category of "order takers" rather than sales people.

It can't be the greatest job in the world though, the bike shops I visit seem to have a different sales guy each time I call.

[98tls]

Having worked in retail for many years and recently in an industry where the products are expensive luxury items of sorts, all I can say is that Old Steve has a right to be pissed. You have to greet customers, whether they look like they're there to drool over your products or actually purchase something. It doesn't matter, you say hi and then ask them to come see you if they have any questions at all.
That's all it takes. You were polite to the customer and acknowledged them so they know they're welcome and you're happy to aid them if needed.

I absolutely hate pushy salespeople and feeling like I need to make a purchase or fuck off. But when they come and greet me, then leave the door open for me to chat if I want, that's perfect.

No one wants to feel like they're a piece of shit who can't afford something in the store or ignored because they're not a regular.

Those of you saying you'd rather walk up to a sales rep if you need them would be even happier if someone greeted you, maybe talked shit for a minute or two and left you to your browsing. Some may disagree with me for the sake of it, but that's just fucking kiwibiker.

About it really,other side of the coin is in the car sales industry theres or at least used to be when i was selling em (7 years,2 for Ford 5 at a Toyota stealership) an unwritten rule that whoever had 1st contact with the person then dealt (or not) with them if they went down the path of actually buying a car...easiest way of doing that from my point of view was a simple hello etc was very easy to pick up on the ones that just wanted to have a walk about so you would many times just leave it at that other times people where there to view a specific car etc etc.Worked for me and the best money ive ever made was selling cars.

[F5 Dave]

At the point a customer is clawing over a bike a salesperson should be paying attention. Even if the customer has been a tyres and oil kinda guy up till then he could have finally got some money together. I've been virtually crawling under a bike and still no response. I'm not going to fukn beg for a test ride.

[98tls]

That seems like a reasonable compromise. I have been pissed-off in the past by being completely ignored. If nobody speaks to me before I leave the staff are consigned to the category of "order takers" rather than sales people.

It can't be the greatest job in the world though, the bike shops I visit seem to have a different sales guy each time I call.

Went from selling cars to selling bikes,tough old world selling bikes for a few reasons mostly i guess is the big difference in walk ons,i was lucky in that i was beside the owner the only salesman so made a living at least.In my experience at least (cars) you had far more chance of dealing with someone if you were out in the yard doing something and there was plenty to do on a daily basis,still remember the crying that used to go on at the end of each month with salesman moaning about a lack of units sold,was always the ones that did nothing but sit in the office.

[Laava]

Years ago when I bought a new ute, I was ignored completely by all the new vehicle salesmen in our local dealership. So I wandered through the used car section on my way out and Joe came up for a chat. I asked him if he would get the commission if I bought a new ute through him, end result, he got the money.

[jasonu]

I've been virtually crawling under a bike and still no response. I'm not going to fukn beg for a test ride.

But Dave you have no money and everyone knows it...:innocent:

[Boob Johnson]

Good point, become proactive with redirecting the attitude.


....anything less and it's pretty much as the OP said, there always somewhere else (if that's the you feel, your choice) When you're potentially looking to spend thousands in most cases, it takes no effort at all to make a customer feel welcome.

Long time no see.
Indeed has been a while.....been focused on cars more of late but moved back to Auckland last year & have recently bought Mag & Turbo Tyre & Service Centre in New Lynn. Am looking into doing bike tyres too.

[Old Steve]

Like biketimus-prime, I'd have liked an acknowledgement that I exist, a "Hi, give me a wave if you want anything" sort of welcome. At this dealership I felt like putting my arm in front of my face just to see if I could see through it too. Yeah, I don't like being pestered, but I do like to be acknowledged.

I might not have been buying right that moment, in fact I'm waiting for my Aussie superannuation to clear into my account so I won't be buying for a week or 10 days. But when I do buy, I won't be buying from Cyclespot Honda in Barry's Point Rd (Thanks Maha, I'd actually driven down from Wairau Rd).

Now the salesman at Holeshot Suzuki came up to me while I was looking at an M50 and said, "That one had saddlebags and a sissy bar on it, but we've taken them off to put the sissy bar on another bike for a customer but we can bring it up to any spec that interests you at a moments notice. Have a look around and give me a yell if you want anything." I then entered into about a minute or two's conversation, then he left me unmolested to my tyre kicking. From getting just that right balance of welcoming and being left alone, I'll deal with Holeshot Suzuki in future.

[nzspokes]

Like biketimus-prime, I'd have liked an acknowledgement that I exist, a "Hi, give me a wave if you want anything" sort of welcome. At this dealership I felt like putting my arm in front of my face just to see if I could see through it too. Yeah, I don't like being pestered, but I do like to be acknowledged.

I might not have been buying right that moment, in fact I'm waiting for my Aussie superannuation to clear into my account so I won't be buying for a week or 10 days. But when I do buy, I won't be buying from Cyclespot Honda in Barry's Point Rd (Thanks Maha, I'd actually driven down from Wairau Rd).

Now the salesman at Holeshot Suzuki came up to me while I was looking at an M50 and said, "That one had saddlebags and a sissy bar on it, but we've taken them off to put the sissy bar on another bike for a customer but we can bring it up to any spec that interests you at a moments notice. Have a look around and give me a yell if you want anything." I then entered into about a minute or two's conversation, then he left me unmolested to my tyre kicking. From getting just that right balance of welcoming and being left alone, I'll deal with Holeshot Suzuki in future.

Ive dealt with both those shops and wont go back to either.

[F5 Dave]

But Dave you have no money and everyone knows it...:innocent:
Bought a bike next month in that case. Had the money, just needed the right bike. fortunate as it was a 3MA before we knew of their reliability. Got a sweet RZ off a mate instead.

[F!ddl3r]

I've bought all 3 of my bikes from them, always helpful and easy as hell to deal with.

[AllanB]

Hmmmmm.

Hmmmmmmmmm,


Hard call - they talk to you too much they get slagged on KB ...... not enough, slagged on KB.


Me, I'd go with the best bike for my money. Dealer will follow and work for my dollars.

[neels]

I don't need the full sales pitch the second I walk in, but some acknowledgement of my existence is nice, and its helpful to know who to talk to if I do want help with something. Having to go out of your way to make someone talk to you who obviously doesn't want to is not a happy retail experience.

Sadly, I too am made of cellophane when it comes to shopping, so rarely get any acknowledgement at all.

When I was shopping for a pushbike a while back there were 3 staff standing behind the counter having a chat, I did a complete lap of what they had for sale including getting a bike out of the rack for a look, and still no interest in talking to me. I was wondering if for my own amusement I should start wheeling the bike towards the door to see if that would get their attention, but instead put it back and went and spent a couple of grand somewhere else, and gone there for parts & servicing ever since.

[carburator]

I want my salespeople to do the smoking gun point and finger blow shouting "I got your back Brother" then offer me coffee.

And that's why I own a gun shop..

[F5 Dave]

And I, an ammunition shop. You have to push the bullets in but it sure gets their attention.

[bmws1r]

A whinging aussie, what a surprise

[Erelyes]

you say hi and then ask them to come see you if they have any questions at all.
That's all it takes.

This, this, and then more of this.


My response is always the same: "I'm a full grown adult, I can ask for help if I need it".

What, even to someone just saying "Hi, let me know if you need a hand"? Fuck me, dude. The guy walking up to you is, most of the time, answerable to the boss and just trying to make a living. It's rude cunts that make the day crappy. I bet you say the same thing to the chick at BK asking if you want to upsize that combo. :scratch:

[nzspokes]

A whinging aussie, what a surprise

Steve is from Tauranga I believe. HTH.

[Mike.Gayner]

What, even to someone just saying "Hi, let me know if you need a hand"? Fuck me, dude. The guy walking up to you is, most of the time, answerable to the boss and just trying to make a living. It's rude cunts that make the day crappy. I bet you say the same thing to the chick at BK asking if you want to upsize that combo. :scratch:

It is astonishingly rare that a salesperson will just say hi then bugger off. They almost always want to quiz and harass you. I'd really just rather be left alone. Why some people have trouble asking for help, and instead insist on being spoon-fed it, is beyond me.

[nzspokes]

Hmmmmm.

Hmmmmmmmmm,


Hard call - they talk to you too much they get slagged on KB ...... not enough, slagged on KB.


Me, I'd go with the best bike for my money. Dealer will follow and work for my dollars.

For me the sales floor guys were ok. Both times it was the mechanics that were rubbish.

One very publicly said my exhaust was not leaking (warranty job) and would hold his hand over the end of the can and the motor will stop. He did and it didnt. :nya:

Three times I think he tried to fix it. I gave up with them and ordered a gasket and fixed it myself.

[nzspokes]

It is astonishingly rare that a salesperson will just say hi then bugger off. They almost always want to quiz and harass you. I'd really just rather be left alone. Why some people have trouble asking for help, and instead insist on being spoon-fed it, is beyond me.

Maybe you should try wearing clothes next time you go in.

[MarkH]

For me the sales floor guys were ok. Both times it was the mechanics that were rubbish.

I never care about salespeople, any sales drone can take my money and hand me goods.
The mechanics are the ones I'm fussy about. I have nothing new enough to have a warranty so if I don't like the competency or attitude of a mechanic then it isn't hard to take my bike & money elsewhere for servicing of the bike and depleting of the money.
At some places they don't seem to understand that the mechanic is in the job of customer service and should act accordingly.

[Maha]

Hard call - they talk to you too much they get slagged on KB ...... not enough, slagged on KB.



It is somewhere between damned if you do and damned if you don't with. I have seen enough of these threads over the last 10 years and all seem to be started out of 'personal expectation' and not so much personal experience.




One very publicly said my exhaust was not leaking (warranty job) and would hold his hand over the end of the can and the motor will stop. He did and it didnt. :nya:



And these are the sort of ''mechanics'' that they employ at any VTNZ outlet.

[jonnyk5614]

I hate being pounced on

What matters is the response you get when you ask them something, anything .....

[Maha]

I hate being pounced on

What matters is the response you get when you ask them something, anything .....

Are you the same with all shops or just bike shops?
ie: would you be the same if you walked into a fast food shop/a Doctors reception/a Cinema etc and no one said anything to you?

Not directed at you but, sometimes it's the customer with the issue.

[MarkH]

Are you the same with all shops or just bike shops?
ie: would you be the same if you walked into a fast food shop/a Doctors reception/a Cinema etc and no one said anything to you?


I certainly don't expect to be pounced on by a salesperson in a fast food shop, until I decide what to order and step up to the counter to place my order then I expect them to leave me alone.
At a cinema I've never been approached by a salesperson, until I go to a cashier and purchase a ticket they leave me alone - I'm happy with this.
When I walk into a doctors reception I could be there to pick up a friend, they don't know, until I walk up to the reception counter they wouldn't generally bother me.

I do like there to be staff I could approach in any shop, but I'm happy if they ignore me until I approach them.
Let me browse and think, I'm big enough and ugly enough to look after myself and ask if want help from them.
I'm sure many vehicle salespeople see many tyre kickers come in and look around, I couldn't blame them for leaving the customer to it until they walk up and ask for help.

[FJRider]

I certainly don't expect to be pounced on by a salesperson in a fast food shop, until I decide what to order and step up to the counter to place my order then I expect them to leave me alone.

But you do need to go to a staff member when you decide you need their help ...


At a cinema I've never been approached by a salesperson, until I go to a cashier and purchase a ticket they leave me alone - I'm happy with this.

But you do need to go to a staff member when you decide you need their help ...


When I walk into a doctors reception I could be there to pick up a friend, they don't know, until I walk up to the reception counter they wouldn't generally bother me.

But you do need to go to a staff member when you decide you need their help ...


I do like there to be staff I could approach in any shop, but I'm happy if they ignore me until I approach them.

But you do need to go to a staff member when you decide you need their help ...


Let me browse and think, I'm big enough and ugly enough to look after myself and ask if want help from them.

But you do need to go to a staff member when you decide you need their help ...


I'm sure many vehicle salespeople see many tyre kickers come in and look around, I couldn't blame them for leaving the customer to it until they walk up and ask for help.

And there is the problem facing sales staff ... deciding who is the tyre kicker ... and who is the buyer.

My advice to "Potential buyers" ... go to a sales staff member ... tell them what you are looking for in your next vehicle ... and ask what they have that fits your requirement.

They take you to said possibles ... and you ask time to look and appraise their choices.


Few sales persons are mind readers ... just mostly mind guessers. You help them ... they help you.


Too easy .. ???

Yep ...

[Maha]

'personal expectation'.




I certainly don't expect to be pounced on by a salesperson in a fast food shop, until I decide what to order and step up to the counter to place my order then I expect them to leave me alone.
At a cinema I've never been approached by a salesperson, until I go to a cashier and purchase a ticket they leave me alone - I'm happy with this.
When I walk into a doctors reception I could be there to pick up a friend, they don't know, until I walk up to the reception counter they wouldn't generally bother me.

I do like there to be staff I could approach in any shop, but I'm happy if they ignore me until I approach them.
Let me browse and think, I'm big enough and ugly enough to look after myself and ask if want help from them.
I'm sure many vehicle salespeople see many tyre kickers come in and look around, I couldn't blame them for leaving the customer to it until they walk up and ask for help.

As above Mark, personal expectation. Some customers can expect a lot more than others, yet somehow, when that doesn't happen, the shop staff are considered slack and disinterested.

[bmws1r]

Some folk think they are better than everyone else, these are the people who expect the salesperson to roll out the red carpet.

Some people take a commonsense attitude on life, these are the people who are quite happy to look around and are not to fussed if they have to ask or the salesman bails them up at the door.

[russd7]

went and bought a new freezer yesterday at a reputable dealer, no not a motorcycle shop.
had a bit of time to browse before a salesperson approached us, this was good, then he fucked up completely,
he asked if he could assist (this was good), we told him we were looking for a new freezer, next question from him was " are you looking at buying one today", not a question i expect but ok, wife responded we were seriously looking but had not 100% decided exactly what we wanted, ie size or type.
so she asked a simple question about whether racks were better in an upright freezer or bins, this is where she really had him stuffed, instead of just saying look i don't know the answer to that he decided to try and bullshit his way through which he stuffed up by taking a couple of minutes to think about it before giving a BS answer. we told him we would go have a coffee to think about it which we did then went back and got another sales person who obviously did know what he was talking about and we bought a new freezer.

when i was in sales it was simple if i didn't know the answer i told the customer so and then gave them the option of waiting while i got the answer for them or i would call them back. never ever lost a sale for that and in fact think i secured some rather large sales because i was not prepared to BS.
i was taught that a good sales person works on relationships and the sales come, worked for me. The result was people would come in and ask for me and if i was already busy, most of the time they would wait until i was available or leave their number for me to call them.

as for hassling customers, rule was to acknowledge people as soon as possible and ask if they need assistance or let them know you are there when they are ready.

[TheDemonLord]

I bought my most recent bike at Holeshot, but I also stuck my beak in at Cyclespot - I found the sales people to be the right combination of not overly pushy and helpful when asked - only reason I didn't buy from them is they didn't have the bike that was right for me in Stock.

[awa355]

Perhaps these shops need to cater to more levels of riders??..

From this,
http://i1074.photobucket.com/albums/w420/awa355/2_4.jpg

To this?
http://i1074.photobucket.com/albums/w420/awa355/three_1.jpg

I usually find that if someone approaches me and I say "just looking thanks", barely a minute later, I'm eating humble pie and asking for their advice. :confused:

[neels]

as for hassling customers, rule was to acknowledge people as soon as possible and ask if they need assistance or let them know you are there when they are ready.

This.

Retail 101, identify yourself as someone who can assist if required, leave the hard sell to the door to doors and tv infomercials.



I usually find that if someone approaches me and I say "just looking thanks", barely a minute later, I'm eating humble pie and asking for their advice. :confused:
Me too, no humble pie involved though. Just that I've identified that they have what I want at a price I'm willing to pay, and require their assistance to complete the transaction.

[cynna]

Horses for courses. If I am having a gander at the bikes I get sick of pushy salesmen coming up to me. I want to be left alone and if I want any information I will go up to someone and ask for it.

exactly. you sound like most normal people

[Boob Johnson]

It is astonishingly rare that a salesperson will just say hi then bugger off. They almost always want to quiz and harass you. I'd really just rather be left alone. Why some people have trouble asking for help, and instead insist on being spoon-fed it, is beyond me.
You seem unreasonable & angry at the world. Take a leaf out of Choppers book mate & settle the FUCK down!

[Doppleganger]

A simple hi and if there's anything I can help with give me a shout is all thats needed.
At least it aknowledges your arrival in their shop, you dont feel ignored or over pressured.

[Night Falcon]

I'm happy either way. If a pushy salespro pounces on me I tell him I'm a tyre kicker and just looking while my bride gets her hair done; if they don't approach me (very rare I must say) I'm happy azz, I can always ASK for help...and quite often do

There's no way I will pass up a good deal on a bike cos the salesmans having a bad day at the office....but then my last 2 bikes came from TM.....now theres a forum for meeting dropkicks :laugh:

[Maha]

I'm happy either way. If a pushy salespro pounces on me I tell him I'm a tyre kicker and just looking while my bride gets her hair done; if they don't approach me (very rare I must say) I'm happy azz, I can always ASK for help...and quite often do

There's no way I will pass up a good deal on a bike cos the salesmans having a bad day at the office....but then my last 2 bikes came from TM.....now theres a forum for meeting dropkicks :laugh:

And that's innit, if you're serious and are looking to buy then you probably don't mind a quick acknowledgment, if you're tyre kicking then you more than likely don't want to be talked to.

[Old Steve]

Popped in a deposit on a 2012 Suzuki Boulevard M50 at Holeshot Suzuki this morning. I had taken it for a ride up Wairau Rd, Glenfield Rd, Nth Harbour motorway and back to Takapuna. They threw in a pair of saddlebags and a GIVI screen, so not only did I get friendly service but I feel they gave me a good deal too. The previous owner had drilled four 12 mm holes in each exhaust baffle so that's something I won't have to do.

Will pick it up when my super clears AMP Australia. 3 and a half months so far to close my superannuation account in Aussie, FFS! I got my Kiwisaver out of AMP NZ in only 4 days and that included getting a clearance from IRD. Bloody Aussies, not happy Jan!

[240]

Cool I like the M50, a good all round cruiser.:niceone:

[Blackbird]

Will pick it up when my super clears AMP Australia. 3 and a half months so far to close my superannuation account in Aussie, FFS! I got my Kiwisaver out of AMP NZ in only 4 days and that included getting a clearance from IRD. Bloody Aussies, not happy Jan!

I hope you don't fall foul of IRD with your Aussie super. When our son came back to live in NZ, IRD made all sorts of financial demands on him which no-one could make head nor tail of and they were both unhelpful and aggressive. In the end, I put our son in touch with our accountant in Hamilton who not only sorted it out pronto, but got $5000 back for him!

[Old Steve]

Gee Blackbird, I'd just like my super to get here, after waiting 3 1/2 months so far to close the account I'd welcome the opportunity to discuss something with the IRD. AMP Australia have finally advised they will forward it to AMP NZ, saying they were sorry but they had thought that I had not supplied all the information they needed. But I suspect that after a blistering phone call from AMP NZ they discovered that they had all the info they needed but had just misfiled it. Based on their performance so far, I have a feeling that they will be sending the money by strapping it on the back of a turtle, pointing it east and releasing it. Even AMP NZ said they despaired about the performance of AMP Australia.

[Maha]

On the way out I passed the guy on the forecourt polishing bikes.

Was he tall/mid twenty's with glasses?

[Grubber]

I recall one Saturday arvo once in Chch, my brother and i went for a look at some cars to fill some time in.
I said to him when he parked directly outside the car sales that he should move forward in front of next door shop so we don't get tackled by the car sales guys. Too late, they literally jumped over the fence to catch us.
I bloody hate pushy sales guys. Give me a bike shop i can walk into without being absconded any day. I just like to be left alone and if i need something all i look for is someone with the right knowledge to answer my questions.

[p.dath]

I recall one Saturday arvo once in Chch, my brother and i went for a look at some cars to fill some time in.
I said to him when he parked directly outside the car sales that he should move forward in front of next door shop so we don't get tackled by the car sales guys. Too late, they literally jumped over the fence to catch us.
I bloody hate pushy sales guys. Give me a bike shop i can walk into without being absconded any day. I just like to be left alone and if i need something all i look for is someone with the right knowledge to answer my questions.

+1. I know how to ask for help - it's easy to do.

[imdying]

I have a feeling that they will be sending the money by strapping it on the back of a turtle, pointing it east and releasing it.You know if I got to keep the turtle, I think I'd be ok with that.

[FROSTY]

It is astonishingly rare that a salesperson will just say hi then bugger off. They almost always want to quiz and harass you. I'd really just rather be left alone. Why some people have trouble asking for help, and instead insist on being spoon-fed it, is beyond me.
Ive been in this vehicle sales bizzo a really long time. For every person like you there is the opposite extreme. People who want to be fawned over. There is no one size fits all answer when it comes to potential buyers.
trouble is as a salesperson you are EXPECTED to be able to immediately identify the type of person you are dealing with.
I can tell you its pretty darn difficult.

[Swoop]

And these are the sort of ''mechanics'' that they employ at any VTNZ outlet.

Fijian-Indians?


As for Cyclespot. I gave them the opportunity once. Their parts-fucktard took care of the rest.
Haven't been back since.

Walked around the bikes-for-sale area a few times. Never even approached. Perhaps I should just ride out the door on one and see what happens?

[vifferman]

Well, Old Steve - you were lucky the Cyclespot retards ignored you. I bought my VFR from them in 2004, after years of frequenting them for parts and whatnot, and haven't been back since, as they treated me so badly. In the last 11 years I've spent thousands elsewhere on tyres, accessories, batteries, oil, servicing, bike gear for my wife and I, parts, etc etc etc and haven't missed them one bit.
It's not so much them ripping me off, it was them being blatant about it, bleating about their margins and caring more about their profit and trade-in margins than having a happy and loyal customer.
They could at least have pretended that they gave a shit. Their loss (literally).

[Kornholio]

Trade me is so much more easy to deal with

[neels]

Trade me is so much more easy to deal with
Tardme :facepalm:

The only thing worse is the facebook buy/sell pages, a whole new level of retarded.

[rocketman1]

Sometimes I just want to look and browse, and some times I want a salesperson.
How the hell does a salesman suppose to know what I want.

Must admit that a good salesman will just be able chat and be nice and helpful without being pushy.
Most motorcyclists quite like just to talk bikes, and where better to go than a bike shop.

Some salemen must be on a salary, or wages, because they are plainly not interested in making sales.

[mossy1200]

Some salemen must be on a salary, or wages, because they are plainly not interested in making sales.

Its to trap customers into buying something just to annoy them.:blink:

[boman]

Never had a moments trouble at Cyclespot. Always been helpful and courteous.
If I need help, I put on my big boy pants and ask a salesman for assistance.

I wouldn't buy a thing from Holeshot on the other hand, the pushy pricks.

Salesman wouldn't take no for an answer.

[DamianW]

I've regularly dealt with folks in sales, parts and service at Cyclespot and Holeshot next door. Always friendly and helpful whether there's a $ transaction or not.

[Swoop]

Sometimes I just want to look and browse, and some times I want a salesperson.
How the hell does a salesman suppose to know what I want.
It has been explained multiple times in the thread already.
Not really rocket science, ya know.<_<

[chickensandwich]

what i hate is all the shops shut on a sunday. we live in auckland you muppets hire more staff.

So mad.

[AllanB]

Ha I have fired off e-mails to two NZ dealers. Four days and counting and no response yet .............

[Stylo]

Ha I have fired off e-mails to two NZ dealers. Four days and counting and no response yet .............

I think the worst place to shop for a bike in NZ would be Motorcycle Imports in Tuam St, Christchurch.

The guy asked me if he could help me today and I said " Do you mind if I have a sit on this Tiger 1050 mate ? " Reply , " Only if you're interested in buying it', I said " That's why I'm here !"

Then he said "Ok but don't scuff the seat with your shoes" At that point I stopped, thought about things and walked out saying " forget about it"

He then muttered something about " I've seen your types in here before" and slammed the door in his office.

That was a shocker, ps I'm just average Joe with my wallet in my back pocket and plenty of choices.

Boycotting that place from now on, pass it on

[EJK]

I think the worst place to shop for a bike in NZ would be Motorcycle Imports in Tuam St, Christchurch.

The guy asked me if he could help me today and I said " Do you mind if I have a sit on this Tiger 1050 mate ? " Reply , " Only if you're interested in buying it', I said " That's why I'm here !"

Then he said "Ok but don't scuff the seat with your shoes" At that point I stopped, thought about things and walked out saying " forget about it"

He then muttered something about " I've seen your types in here before" and slammed the door in his office.

That was a shocker, ps I'm just average Joe with my wallet in my back pocket and plenty of choices.

Boycotting that place from now on, pass it on

Is that place still in business? Had the same experience years ago. Wonder if they are just a front end shop for laundring Phillipstown drug dealer money.

[Stylo]

Is that place still in business? Had the same experience years ago. Wonder if they are just a front end shop for laundring Phillipstown drug dealer money.

You might be right.

Heard lot's of bad stories about that place, never a good story.

Mate of mine went there not long ago looking at a bike and asked for a test ride. The answer was abrupt 'yes but only if you're keen to buy it when you come back' . Same wanker. He didn't go for the test ride and walked out.

I wonder how he keeps in business.

If you're looking for a bike, go there first, it only gets better from there.

[Tazz]

Is that place still in business? Had the same experience years ago. Wonder if they are just a front end shop for laundring Phillipstown drug dealer money.

Doubt an addict would even want to buy off that guy.