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Ms Piggy
30th January 2004, 16:40
I have to vent b/c I'm so p#ssed off! :ar15:

I bought a 2nd hand cell phone via Trade Me. The guy I bought it off was very efficent - gave me the courier bag number, gave me his contact details blah, blah, blah.

The parcel was meant to arrive yesterday - it didn't. :no:

I rang NZ Couriers last night and was told to call back today.

Called back this morning & opened an inquiry.

Someone got back to me and said that if they couldn't sort it out they'd get back to me before 5pm.

At quater to 5 I called & was told only the person that had opened the inquiry could help me & she would call me back. She didn't.

So I called again and the woman said she'd call back - she didn't.

So I called for a third time only to be told that the claims dept had gone home 10 mins ago & noone would beable to tell me how long it would take me to be reimbursed until Monday!!

:bash: Grrrrrrrrrrrrrr - arrrrrgggghhhh! :angry2:

Sorry I just had to vent!! I've been at work all day & been with my cell phone for over a week & a half! :angry:

I guess it's my own stoopid fault for goin' swimming with my cell phone in the first place!! :Oops:

Motu
30th January 2004, 16:52
I have the contract form for NZ couriers somewhere here,but I'm not going to look for it An A4 page of small print that says they are not responsable for anything once it's in their care.

Ms Piggy
30th January 2004, 16:57
I have the contract form for NZ couriers somewhere here,but I'm not going to look for it An A4 page of small print that says they are not responsable for anything once it's in their care.

That would be right! :argh:

Antallica
30th January 2004, 17:28
It says on their courier bags they can pay damages of up to $600 or something like that. I'm sure of it.

KATWYN
30th January 2004, 17:38
I have to vent b/c I'm so p#ssed off! :ar15:

I bought a 2nd hand cell phone via Trade Me. The guy I bought it off was very efficent - gave me the courier bag number, gave me his contact details blah, blah, blah.

The parcel was meant to arrive yesterday - it didn't. :no:

I rang NZ Couriers last night and was told to call back today.

Called back this morning & opened an inquiry.

Someone got back to me and said that if they couldn't sort it out they'd get back to me before 5pm.

At quater to 5 I called & was told only the person that had opened the inquiry could help me & she would call me back. She didn't.

So I called again and the woman said she'd call back - she didn't.

So I called for a third time only to be told that the claims dept had gone home 10 mins ago & noone would beable to tell me how long it would take me to be reimbursed until Monday!!

:bash: Grrrrrrrrrrrrrr - arrrrrgggghhhh! :angry2:

Sorry I just had to vent!! I've been at work all day & been with my cell phone for over a week & a half! :angry:

I guess it's my own stoopid fault for goin' swimming with my cell phone in the first place!! :Oops:

LOL NZ couriers have been pssing me off this past 2 weeks for various things.
they are actually usually very very good and I could never fault them in the past. They now may be really under resourced?

Zed
30th January 2004, 21:08
Hi Lily,

I have been working with NZ Couriers for many years. What is happening to you is very common with any courier company because of the sheer volume of freight they handle every working day. :crazy:

In this case their written policy is supposed to be to phone you back within 1-2 hours to update you of the ETA (estimated time of arrival). What I do if they don't phone me back is phone up and ask to speak with a supervisor/manager- this usually accelerates the service.

As an account holder I deal directly with my sales rep if I get a slack service. He is a string-puller in time of need.

At the end of the day NZ Couriers do do a good job, but if they lose or damage a parcel will try their hardest to evade any liability. :angry:


Zed

James Deuce
30th January 2004, 21:52
Celtic Sea Lily I have a Cell Phone you can Have. It's one of those Samsung Blue Flip phones - It's Model No is SCH-N171. You'll have to get it connected and everything.

PM to grab it.

Jim2

Ms Piggy
31st January 2004, 19:17
Celtic Sea Lily I have a Cell Phone you can Have. It's one of those Samsung Blue Flip phones - It's Model No is SCH-N171. You'll have to get it connected and everything.

PM to grab it.

Jim2

Mate! You rock! :Punk:

Ms Piggy
31st January 2004, 19:20
Hi Lily,

I have been working with NZ Couriers for many years. What is happening to you is very common with any courier company because of the sheer volume of freight they handle every working day. :crazy:

In this case their written policy is supposed to be to phone you back within 1-2 hours to update you of the ETA (estimated time of arrival). What I do if they don't phone me back is phone up and ask to speak with a supervisor/manager- this usually accelerates the service.

As an account holder I deal directly with my sales rep if I get a slack service. He is a string-puller in time of need.

At the end of the day NZ Couriers do do a good job, but if they lose or damage a parcel will try their hardest to evade any liability. :angry:


Zed

Well exactly! I think what peeved me more than the actual parcel getting lost was the way the woman who was dealing with treated me ie. not returning my calls & using a lame excuse. I work in a Call Centre myself so I know all the "tricks" and I get the feeling she was avoiding me more than anything.

Oh well it looks like JIM2 has solved my problem :)

What?
31st January 2004, 19:27
An A4 page of small print that says they are not responsable for anything once it's in their care.
That doesn't wash with the Consumer Gaurantees act, though. Just needs to be challenged.

Ms Piggy
1st February 2004, 07:55
That doesn't wash with the Consumer Gaurantees act, though. Just needs to be challenged.

The fact that they actually have a Claims Dept is a little disturbing in itself :crazy: and I assume it does mean I'll get paid out for the phone anyway.

Motu
2nd February 2004, 07:01
The NZ Couriers van with rego DBO belongs to Dane,he owns a new Triumph Daytona and when he comes in we sometimes talk about bikes - sorry if some of your parcels are late,but some things in life are more important than scedules.

Hitcher
2nd February 2004, 08:32
Hi Lily,

I have been working with NZ Couriers for many years. What is happening to you is very common with any courier company because of the sheer volume of freight they handle every working day. :crazy:

In this case their written policy is supposed to be to phone you back within 1-2 hours to update you of the ETA (estimated time of arrival). What I do if they don't phone me back is phone up and ask to speak with a supervisor/manager- this usually accelerates the service.

As an account holder I deal directly with my sales rep if I get a slack service. He is a string-puller in time of need.

At the end of the day NZ Couriers do do a good job, but if they lose or damage a parcel will try their hardest to evade any liability. :angry:


Zed

2 Chronicles 30:10 The couriers went from town to town in Ephraim and Manasseh, as far as Zebulun, but the people scorned and ridiculed them.

wkid_one
2nd February 2004, 10:34
2 Chronicles 30:10 The couriers went from town to town in Ephraim and Manasseh, as far as Zebulun, but the people scorned and ridiculed them.
PMPL - do you ever stop.........

Just chase em up....I have never had a drama with Couriers so can't talk from experience tho....but a well placed phone call as Zed said should solve the problem.

Zed - is you pseudonym any reference to Zed in Pulp Fiction?

Zed
4th February 2004, 22:02
Zed - is you pseudonym any reference to Zed in Pulp Fiction?
You mean there's another Zed??

...nup, just relates to my current bike!

BTW- why do you honestly call yourself wkid-one? (besides it being your old plate name) :not:


Zed

Zed
4th February 2004, 22:08
Sorry I just had to vent!! I've been at work all day & been with my cell phone for over a week & a half! :angry:

I guess it's my own stoopid fault for goin' swimming with my cell phone in the first place!! :Oops:
How about an update on this issue Celtic? :spudwhat:


Zed

MikeL
5th February 2004, 06:56
BTW- why do you honestly call yourself wkid-one?

He wanted 666 but it was already taken.
:devil2:

wkid_one
5th February 2004, 09:54
Honestly? - It didn't all start from the number plate actually.

The story goes like this -----

Do you remember the TV programme - WKRP in Cincinnati. Well I watched that once or twice and came to the conclusion that WKID would be a great name for a radio station as you could have some fun with it.

I then started using that as my handle for Coin-Op Arcade Games

Then when plates first came out - I wanted a plate for my car - but wanted one that I could change from car to car (not like BMW M5 etc where it is car specific).

The Wkid 1 (this is the plate) came out thru this and I liked the 'ONE' on the end better.

No more no less. It has also stuck with me through my online gaming where this is my multiplayer handle and through websites etc to maintain my anonymity online.

Nothing referring to 'Lucifer' if that is what you are insinuating....

So there you go......harmless and unoffensive and a boring story.

wkid_one
5th February 2004, 09:59
wkid-one :not:


Doesn't the bible say it is a sin to praise another???

That smilie looks marginally sinful then.....although I am flattered.

Ms Piggy
5th February 2004, 10:09
How about an update on this issue Celtic? :spudwhat:


Zed

:confused: No update really Zed. NZ Couriers have sent me a claim form to fill out and then I have to wait up to 2 weeks to get reimbursed anyway! :angry2:

BUT! Jim2 has very kindly given me his old cell phone & has restored my faith in the human race! :ride:

Ms Piggy
5th February 2004, 10:33
How about an update on this issue Celtic? :spudwhat:


Zed

:confused: No update really Zed. NZ Couriers have sent me a claim form to fill out and then I have to wait up to 2 weeks to get reimbursed anyway! :angry2:

BUT! Jim2 has very kindly given me his old cell phone & has restored my faith in the human race! :ride:

Ms Piggy
5th February 2004, 10:34
:confused: No update really Zed. NZ Couriers have sent me a claim form to fill out and then I have to wait up to 2 weeks to get reimbursed anyway! :angry2:

BUT! Jim2 has very kindly given me his old cell phone & has restored my faith in the human race! :ride:

Oooooo sorry - not sure how I managed to post this twice! :o

Zed
5th February 2004, 11:07
Doesn't the bible say it is a sin to praise another???

That smilie looks marginally sinful then.....although I am flattered.
Lol...you sure know your Bible Dan!

So the nick originated from WKRP in Cincinatti! Maybe you're not so wicked after all? :innocent: Thanks for the honesty.


Zed

wkid_one
5th February 2004, 11:40
Lol...you sure know your Bible Dan!

So the nick originated from WKRP in Cincinatti! Maybe you're not so wicked after all? :innocent: Thanks for the honesty.


Zed
YEP - sure did - sorry to disappoint those who thought it had a more devious or deviant basis.

bluninja
5th February 2004, 12:37
YEP - sure did - sorry to disappoint those who thought it had a more devious or deviant basis.and there was me thinking it was short for Weedy Kid, and that was why you used to do bodybuilding.:shifty:

BTW my handle is nothing to do with porn or martial arts...just in case...you know...anyone was inetrested....not that they are of course...oh well:sleep:

jrandom
5th February 2004, 13:05
BTW my handle is nothing to do with porn or martial arts

And mine has been a placeholder online for the last (urp) years because I've never been able to come up with anything better.

Hitcher
5th February 2004, 13:17
And mine only exists in the absence of elastic...

wkid_one
5th February 2004, 20:32
and there was me thinking it was short for Weedy Kid, and that was why you used to do bodybuilding.:shifty:

PMPL - my true reason is now uncovered

Ms Piggy
10th February 2004, 22:21
How about an update on this issue Celtic? :spudwhat:


Zed


Final scenne in this ongoing saga! NZ Couriers phoned me today and mircale of miracles the package had turned up! :)

So now I have a mobile phone again.

Zed
11th February 2004, 09:14
Final scenne in this ongoing saga! NZ Couriers phoned me today and mircale of miracles the package had turned up! :)

So now I have a mobile phone again.
I told all of you that miracles happen!!

Celtic, are you sure that you don't live in some out-of-touch rural area that NZ Couriers had to contract out some rural delivery cowcocky to deliver the phone to you? :bleh:


Zed

Ms Piggy
11th February 2004, 09:59
I told all of you that miracles happen!!

Celtic, are you sure that you don't live in some out-of-touch rural area that NZ Couriers had to contract out some rural delivery cowcocky to deliver the phone to you? :bleh:


Zed

Well unless the NZ Courier driver is an absolute idiot - I think Wellington is pretty much a central place last time I checked. :bleh: