Dealership Warranty - Bought a bike with (suspected) warped discs

[The End]

Purchased a bike from a dealership on Tuesday - it had 43,098 kms on the clock when I bought it and since then I've got that up to about 43,500.

Having gone for a few longer rides (thanks long weekend) I've noticed that the front brake discs appear to be warped - when under high speed braking, the brakes feel jittery and I get vibration/feedback through the lever. I didn't notice this during the test ride (I wasn't thrashing it) and I didn't notice it straight after buying it.

I've checked and cleaned the pads, calipers etc. and everything seems to be in working order, and after discussing with several different people they all conclude it must be a warped disc.

Before I go spending more time/money to investigate things further, I am wanting to know what are my rights/expectations when it comes to getting this rectified? The bike was sold with a 3 month warranty, however if the discs were already warped on the showroom floor, would this be included in the warranty, or is the bike sold on as "as is where is" basis?

The dealership I bought it from isn't an authorised seller/service centre for the make/model bike I purchased, which might make things slightly more complicated...

[Mike.Gayner]

Obviously it will be covered.

[Maha]

The warranty will stipulate what is and what is NOT covered.

The Fair Trading Act has you covered at the very least...
'The Fair Trading Act makes it illegal for businesses to mislead consumers, give them false information' I am 100% positive they would not have sold you a bike knowing it had warped brake disc's.

[BuzzardNZ]

http://images.tvnz.co.nz/tvnz_images/fair_go/2013/03/fair_go_gordon_harcourt_and_pippa_wetzell_2013_N2. jpg

[tigertim20]

your FIRST step should be going directly back to the dealer, and opening a non aggressive dialogue, not coming on here asking opinions. You are likely worrying about something that the dealer will be happy to quickly rectify.

I dont get why people go to a forum, before going to the dealer when they have an issue with a recent purchase?

[The End]

your FIRST step should be going directly back to the dealer, and opening a non aggressive dialogue, not coming on here asking opinions. You are likely worrying about something that the dealer will be happy to quickly rectify.

I dont get why people go to a forum, before going to the dealer when they have an issue with a recent purchase?

I don't have any intention on getting aggressive with the dealership, I understand shit happens - the dealership was great to deal with and considering they don't even normally sell the make/model of my bike, I was pleasantly surprised with how easy to deal with they were, and there's a very high chance I will go back there again for future purchases.

Was posting on here purely to get a better idea of the situation and see what others recommend.

As has been mentioned I'll get in touch with the dealer and take things from there.

[pritch]

Have a look at the Internet owners groups for the model. Some models have peculiarities(?). Triumph Speed Triples f'rinstance can have symptoms such as you describe without having warped discs.

[AllanB]

Have a look at the Internet owners groups for the model. Some models have peculiarities(?). Triumph Speed Triples f'rinstance can have symptoms such as you describe without having warped discs.

What he said.

But it does sound like warped disk symptoms. Are the disks original? Factory ones will have a minimum mm thickness stamped on the outer side of the non-biting part. Say 4.0 mm. Check the width of yours with a micrometer - if at or beyond the minimum they are due for replacement. Depends on the last 40,000 kms of riding as to how long they last.


Whats the new bike?

[Big Dog]

If you can get the front wheel off the ground an spin the wheel can you see any variation in the disk?

My old Hayabusa used to get similar symptoms but even using an engineers tool that checks variation in off set it was within spec.
After a second and third opinion I got to a mech that said this was common in multipots with the problem being uneven heating of the disk when brake dust collects in the cross drilled holes in the disk and or the rivets on floating disks.

Fix for me was whenever the symptoms appear to clean the holes out with an Alan key (push through and turn) the same size as the holes and some brake cleaner and going over the whole disk and rivets with brake clean and a nylon brush.

We aren't talking the buildup being so bad that it is terribly visible. Maybe .1 mm? But enough that when disturbed you see a fine powder appear.

Problem presented normally about every 15,000 kms.

Sent via tapatalk.

[The End]

Have a look at the Internet owners groups for the model. Some models have peculiarities(?). Triumph Speed Triples f'rinstance can have symptoms such as you describe without having warped discs.

Yep, I've checked various forums for the bike in question and when these symptoms have appeared previously, it has been due to a warped disc.


What he said.

But it does sound like warped disk symptoms. Are the disks original? Factory ones will have a minimum mm thickness stamped on the outer side of the non-biting part. Say 4.0 mm. Check the width of yours with a micrometer - if at or beyond the minimum they are due for replacement. Depends on the last 40,000 kms of riding as to how long they last.


Whats the new bike?

As far as I am aware, the discs are original. The bike is a 2005 VTR 1000.



If you can get the front wheel off the ground an spin the wheel can you see any variation in the disk?

My old Hayabusa used to get similar symptoms but even using an engineers tool that checks variation in off set it was within spec.
After a second and third opinion I got to a mech that said this was common in multipots with the problem being uneven heating of the disk when brake dust collects in the cross drilled holes in the disk and or the rivets on floating disks.

Fix for me was whenever the symptoms appear to clean the holes out with an Alan key (push through and turn) the same size as the holes and some brake cleaner and going over the whole disk and rivets with brake clean and a nylon brush.

We aren't talking the buildup being so bad that it is terribly visible. Maybe .1 mm? But enough that when disturbed you see a fine powder appear.

Problem presented normally about every 15,000 kms.

Sent via tapatalk.

I've lifted the front wheel off the ground and it doesn't complete a full rotation when I push it - the pads are in constant contact with the disc(s). I've also thoroughly cleaned the pads, calipers and discs so I'm pretty confident they are not the cause.

[F5 Dave]

So its an eleven year old bike and needs new discs. No surprise really. Cant expectthe bike shop would have known that if you didnt pick it up on test ride. You could ask the dealer nicely if they'd get some at cost, else eBay some ebcs.

Rode a vtr for first time last week. Though it was quite cool.


Heck if you want to try ebc
http://www.stuff4bikes.co.uk/front-left-ebc-pro-lite-brake-disc-honda-vtr1000-firestorm-f1-f6-01-02-03-04-05-06-3414-p.asp

China calling
http://www.aliexpress.com/store/product/New-2pcs-Motorcycle-Front-Brake-Disc-Rotor-for-Honda-CBR1000RR-06-07-VTR1000-SP1-RC51-00/205021_32301857545.html

I'd go the ebcs

[ruaphu]

First off, congrats on the purchase, bugger about the issue, ya get that occasionally.

Vehicle sales are covered under the consumers guarantees act, details should be on the reverse side of the (window) sales card that you had to sign and will have had a copy/original supplied at the time of purchase, these are mandatory purchase and sale requirements. This card will also have the appropriate warranty highlighted/circled.

FFS don't attempt to repair, remedy, replace or generally faff about with it, this will only create grief for YOU.

Park the bike up, notify the bike shop (be constructive eh, it helps) first thing Tuesday, from there the issue should be resolved.

If in doubt, google it, its all there in black and white.

Hope it all goes well.


Sent from my iPhone using Tapatalk

[Mike.Gayner]

So its an eleven year old bike and needs new discs. No surprise really. Cant expectthe bike shop would have known that if you didnt pick it up on test ride. You could ask the dealer nicely if they'd get some at cost, else eBay some ebcs.

What? The dealer is totally liable here - and no one is throwing accusations or suggesting malice, thems the breaks of being a motor vehicle dealer. Any decent dealership will fix this at their own cost happily - exactly as they're required to by law.

[R650R]

I had same thing when buying an accident damaged import many years ago from that place in xxx that had such great bargains. I test rode it in rain and all seemed good.
Wasn't til coming home over the Taupo rd at higher speeds that you could feel it. Takes bugger all of a knock for even fully floating discs to have excess runout and be trashcan material.
If you haven't had any offs then yep hit the dealer up.

[jasonu]

I've lifted the front wheel off the ground and it doesn't complete a full rotation when I push it - the pads are in constant contact with the disc(s)..

The thick plottens...

[F5 Dave]

What? The dealer is totally liable here - and no one is throwing accusations or suggesting malice, thems the breaks of being a motor vehicle dealer. Any decent dealership will fix this at their own cost happily - exactly as they're required to by law.
I guess it depends how it was priced. If it was priced aggressively then yes, but if it was flicked out trade in at private sort of money it doesn't seem fair. I doubt they really knew about the issue. Mechanic might have done a more thorough test, but maybe he just missed it like the op did.

Unless of course you feel entitled and the shop represents TheMan. And one has to stick it to TheMan.

[Maha]

Just take it back, get them to fix it to your satisfaction, you are covered by the Consumers Guarantees act/Fair Trading act/Shop warranty end of story.
There are no if's but's or maybe's to be considered here.

[jellywrestler]

What? The dealer is totally liable here -.

Totally????????
whatever happened to taking some responsibility for this after not checking the bike out adequately on a test ride?

[jellywrestler]

I've also thoroughly cleaned the pads, calipers and discs so I'm pretty confident they are not the cause.
describe thoroughly please

[Mike.Gayner]

I guess it depends how it was priced. If it was priced aggressively then yes, but if it was flicked out trade in at private sort of money it doesn't seem fair. I doubt they really knew about the issue. Mechanic might have done a more thorough test, but maybe he just missed it like the op did.

Unless of course you feel entitled and the shop represents TheMan. And one has to stick it to TheMan.

It really doesn't matter how much they sold it for. It's nothing to do with "sticking it to the man" - you buy a bike from a dealer to get a certain level of protection, and the quid pro quo is that the bike does their due diligence and puts some margin on the bike. Not hard to understand...well apparently hard for some.

[Crasherfromwayback]

If the vibration is bad enough, it also becomes a WOF issue. As in, bike should fail it's wof check. And the bike shop has to have a wof no older than 28 days on the bike at the time of sale. Speak to them nicely, I'm sure they'll put it right. Every bike shop I've been in has/would.

[The End]

If the vibration is bad enough, it also becomes a WOF issue. As in, bike should fail it's wof check. And the bike shop has to have a wof no older than 28 days on the bike at the time of sale. Speak to them nicely, I'm sure they'll put it right. Every bike shop I've been in has/would.

They are authorised to do Wofs and did the Wof test (it passed) and then put a brand new one on it while I waited.

[Crasherfromwayback]

They are authorised to do Wofs and did the Wof test (it passed) and then put a brand new one on it while I waited.

May not have got it up to the speed required to have it mis-behave though I guess. Either way, I'm sure they'll put it right.

[The End]

May not have got it up to the speed required to have it mis-behave though I guess. Either way, I'm sure they'll put it right.

Yep fingers crossed, I'm not trying to rip them off just want it sorted. :2thumbsup

[Crasherfromwayback]

Yep fingers crossed, I'm not trying to rip them off just want it sorted. :2thumbsup

And fair enough too mate!

[AllanB]

Yep fingers crossed, I'm not trying to rip them off just want it sorted. :2thumbsup

To be fair to the shop you tend not to notice a warped disk at 'town' speeds. Hard braking at open road will show it up. Ditto with cars.


The shop will sort it out. :2thumbsup

[pritch]

So the shops have been open a coupla days, what happened?

This thread is all foreplay. :whistle:

[AllanB]

Bump.

Foreplay?


Wobble.

[The End]

Received a phone call from the Sales Rep who sold me the bike first thing on Tuesday morning, letting me know if I drop off the bike they will check things out. Dropped it off early that morning and patiently waited...


Got a call this afternoon (Thursday) to come in and check out the bike after they had spent time on it.

The service guy took it for a test ride before working on it and agreed something was wrong.

He explained that he took the lower front end apart and cleaned out the calipers etc. and put everything back together. I was told the discs were well within run-out spec. and that the vibration had improved but it was still there slightly.

When I got there, I took it for a test ride and initially didn't feel a thing, however as soon as I got to 70km/h + speeds, the brake shudder/vibration appeared. It's only in the first small movement of the brake lever and once I squeeze it on fully it mostly disappears - however for that portion of braking where it vibrates, it does it a lot - enough that the fairings and bubble screen shake, which is pretty unnerving when braking from high speeds.

I explained my findings to the sales rep, who has said he will order in a replacement left disc, have it fitted to the bike and then we will see what happens. According to the service tech it is coming from the left side of the wheel.

I must admit, they've been bloody great about things so far and I hope there is a positive ending so that everyone is happy. I'm being vague and not naming names on purpose, I'll reserve that for when I know how it ends and if all is well I'm sure there'll be a box of beer in it for the Sales rep :niceone:

[Crasherfromwayback]

I explained my findings to the sales rep, who has said he will order in a replacement left disc, have it fitted to the bike and then we will see what happens. According to the service tech it is coming from the left side of the wheel.

e:

Sounds like someone at some stage may have tried to ride off with a disc lock fitted and slightly warped the disc carrier.

[The End]

Sounds like someone at some stage may have tried to ride off with a disc lock fitted and slightly warped the disc carrier.

The other explanation they offered was it is just one of those things a floating disc does; although all the bikes with floating discs I have had, have never had issues like this one.

[Crasherfromwayback]

The other explanation they offered was it is just one of those things a floating disc does; although all the bikes with floating discs I have had, have never had issues like this one.

It's actually what a floating disc is (among other things) designed not to do.