View Full Version : How's the service at cyclespot workshop?
10000RPM
6th July 2016, 17:16
I feel that they just ripped me off
Just bought a second hand cbr1000rr, dropped it off for a full service
$600 for two new tyres ( I can understand that, I asked for them )
$1000 full service due to high mileage - 28000km ( Really?! A full service will cost $1000?!! )
Two days into the service, they sent me an email saying spark plugs and valve shims need to be replaced and that's another $700
( So..umm..$1000 worth of service does not include spark plugs?!! )
The guy on the phone was a bit grumpy when I questioned him, I think he was having a period. They won't call me or reply my emails.
Maybe it's just me being an idiot or has anyone else had a hard time with them?
tigertim20
6th July 2016, 17:24
28k is about when a major service is usually due, which would generally include valve clearances, which can be a bit pricey.
Id go in and talk to the service manager and ask for a breakdown on what exactly is covered before getting too shitty.
FWIW, I would never take my bike in and ask for a 'Service', I generally know what needs done, and ask for a quote on specific wrork, though I might tell them to cast an eye over the whole thing and let me know if they see anything else that might need attention. 'A service' is a very broad, ambiguous term and could in some instances, lead a technician to think they have free licence to do everything from replacing brake fluids coolant and oil, to replacing any rubber hoses over 5 years old etc etc etc.
Find out exactly what your money is covering.
Crasherfromwayback
6th July 2016, 17:31
28k is about when a major service is usually due, which would generally include valve clearances, which can be a bit pricey.
Find out exactly what your money is covering.
Aye. Some Honda's are real cunty to do shims on, and you need cerebral palsy to get into the fucking things. And as said...as for a full and detailed breakdown of the various costs.
TheDemonLord
6th July 2016, 17:31
I feel that they just ripped me off
Just bought a second hand cbr1000rr, dropped it off for a full service
$600 for two new tyres ( I can understand that, I asked for them )
$1000 full service due to high mileage - 28000km ( Really?! A full service will cost $1000?!! )
Two days into the service, they sent me an email saying spark plugs and valve shims need to be replaced and that's another $700
( So..umm..$1000 worth of service does not include spark plugs?!! )
The guy on the phone was a bit grumpy when I questioned him, I think he was having a period. They won't call me or reply my emails.
Maybe it's just me being an idiot or has anyone else had a hard time with them?
Did you buy the Bike off them?
FWIW - a Major service on my 'Busa is base price - $600 - and the last one (with various things that needed replacing etc.) was about $1k - I would imagine replacing the Valve shims would involve a fair amount of labour.
10000RPM
6th July 2016, 19:28
Thanks everyone for clearing thing up. I didn't buy the bike from them.
I would thought a Honda dealer should know the price of the spark plugs for a Honda CBR. I'm just a bit surprised that a service costs over $1000.
My mate's new Merc cost $600 for a full service at North Shore Mercedes.
Hopefully it's all worth the money.
SVboy
6th July 2016, 19:41
It would be interesting to see the invoice when you get it, and see what your money bought you.
Mike.Gayner
6th July 2016, 20:46
$1k would be about right for a major service that INCLUDED valves and spark plugs. How are they costing you a grand without getting that far in?
10000RPM
6th July 2016, 21:54
It would be interesting to see the invoice when you get it, and see what your money bought you.
Once I have the invoice I will post it here, so everyone can see what's included in this legendary $1700 service.
10000RPM
6th July 2016, 22:07
$1k would be about right for a major service that INCLUDED valves and spark plugs. How are they costing you a grand without getting that far in?
They told me $1000 includes "checking " the valves, and they weren't aware that the spark plug is $75 each which is too expensive, can't be covered by the $1000 service package. Honda dealer doesn't know what spark plugs go into a Honda cbr.
For $1700 you could get an awesome set of tools and diy.
Laava
6th July 2016, 22:42
For $1700 you could get an awesome set of tools and diy.
You're not wrong!
AllanB
6th July 2016, 22:54
Hang on mate - your $1700 includes $600 worth of new tyres.
Mechanical is $1100. Honda service intervals for the valves tend to be 24,000 and change from a grand is tight. Plugs due at the same change - $75 each ? Iridium but that is bloody expensive ..... wait for the invoice I guess!
Found this on Youtube ....... if he's doing it the right way what a pain in the arse!
https://www.youtube.com/watch?v=2iHTu4WFCQs
Crasherfromwayback
6th July 2016, 22:56
that the spark plug is $75 each which is too expensive, can't be covered by the $1000 service package. Honda dealer doesn't know what spark plugs go into a Honda cbr.
Go easy there mate. There are so many different plugs for so many different years/models, it's insane! Think yourself lucky you don't need 8 of them like I do for my ute at the same price per plug. :msn-wink:
Crasherfromwayback
6th July 2016, 22:57
For $1700 you could get an awesome set of tools and diy.
Then the dealer would get way more than $1700.00 over the next 2 years...
jellywrestler
6th July 2016, 23:31
Think yourself lucky you don't need 8 of them like I do for my ute at the same price per plug. :msn-wink:
ya didn't say you're a Westie Bro...
Since when has the fitting of new tyres been part of a bike service?
They won't call me or reply my emails. I have heard of this about Cyclespot before. If it were me I would go and see Grant.
nzspokes
7th July 2016, 06:42
The head mechanic there is a rude dude. I Had a crash assessment done there and was going to buy a bike off them. After a conversation with the mechanic I bought private. Utter twat.
nzspokes
7th July 2016, 06:43
For $1700 you could get an awesome set of tools and diy.
This. :2thumbsup
Voltaire
7th July 2016, 06:55
Out of interest whats the charge out rate for motorcycle mechanics?
Trades I engage are in the 65-100 range with specialist ones over that.
Quality is like most things variable.
Crasherfromwayback
7th July 2016, 07:48
ya didn't say you're a Westie Bro...
Hahahaha...my GF thinks I'm a true bogan too.
Crasherfromwayback
7th July 2016, 07:48
Out of interest whats the charge out rate for motorcycle mechanics?
Trades I engage are in the 65-100 range with specialist ones over that.
Quality is like most things variable.
The shops here in Welly go from $80.00 to $125.00
Crasherfromwayback
7th July 2016, 08:19
Since when has the fitting of new tyres been part of a bike service?
.
It's not. But the OP asked for new tyres.
It's not. But the OP asked for new tyres.
$600 for new tyres fitted is cheap. I wonder what the tyres are?
10000RPM
7th July 2016, 08:42
Hang on mate - your $1700 includes $600 worth of new tyres.
Mechanical is $1100. Honda service intervals for the valves tend to be 24,000 and change from a grand is tight. Plugs due at the same change - $75 each ? Iridium but that is bloody expensive ..... wait for the invoice I guess!
Found this on Youtube ....... if he's doing it the right way what a pain in the arse!
https://www.youtube.com/watch?v=2iHTu4WFCQs
The $1700 does not include tyres, $600 is on top of it, I'm paying $2300 all together. Hopefully you are right about other stuff.
10000RPM
7th July 2016, 08:45
Since when has the fitting of new tyres been part of a bike service?
They won't call me or reply my emails. I have heard of this about Cyclespot before. If it were me I would go and see Grant.
$1700 is just for service, I'm paying extra $600 for the tyres
10000RPM
7th July 2016, 08:48
The head mechanic there is a rude dude. I Had a crash assessment done there and was going to buy a bike off them. After a conversation with the mechanic I bought private. Utter twat.
Yep, that's definitely how I felt about him.
10000RPM
7th July 2016, 08:53
$600 for new tyres fitted is cheap. I wonder what the tyres are?
It's Bridgestone.
My I bought the bike, the front had no tread left, the rear was real old, They recommended to just replace both.
$1700 is just for service, I'm paying extra $600 for the tyres
$1700 for a full servicing... I'd expect it to include spark plugs and perhaps a 3 course dinner, movies and a massage.
$600 for a set of good tyres is reasonably priced. Recently got Bridgestone S20 Evo and they were around that price range.
10000RPM
7th July 2016, 09:10
$1700 for a full servicing... I'd expect it to include spark plugs and perhaps a 3 course dinner, movies and a massage.
$600 for a set of good tyres is reasonably priced. Recently got Bridgestone S20 Evo and they were around that price range.
How's your Bridgestone? Good grip? How about in the rain?
10000RPM
7th July 2016, 09:15
Out of interest whats the charge out rate for motorcycle mechanics?
Trades I engage are in the 65-100 range with specialist ones over that.
Quality is like most things variable.
They charge $100 per hour
$1700 is just for service, I'm paying extra $600 for the tyres
Like I suggested, take your concerns to Grant (the tall ginga dude) and ask him what constitutes a full service.. that extra $700 for the shim/plug work seems to be something they should have notified you about before undertaking the work.
How's your Bridgestone? Good grip? How about in the rain?
Only had less than 200kms now (town riding). Can't tell whole lot of difference apart steering is tad more sensitive and tips in quicker than Metzeler M5s I previously had.
They charge $100 per hour
Geebus, my BMW mechanic here in Christchurch charges around $65-ish and he works fast (Very fast. I want to pay him more but he sends invoice too cheap). But then $100 per hour is normal dealership workshop rate. Same rate applied when I took my bike to Avon City Suzuki dealership.
Ifsn8u
7th July 2016, 09:33
Seems they have made the most of your non specific demand. lesson learned for next time perhaps. I get my bike serviced by the stealers purely cause I don't have time to do it myself, but always check what they plan to do before hand and the rough cost. That way no drama's come payment time.
10000RPM
7th July 2016, 09:35
Seems they have made the most of your non specific demand. lesson learned for next time perhaps. I get my bike serviced by the stealers purely cause I don't have time to do it myself, but always check what they plan to do before hand and the rough cost. That way no drama's come payment time.
Lesson learned indeed
Gremlin
7th July 2016, 14:27
$1700 for a full servicing... I'd expect it to include spark plugs and perhaps a 3 course dinner, movies and a massage.
Stop it, you own a BMW :killingme
OP, start by asking the dealer. Either go in prior to service and get an outline of what will happen, how much it will cost etc, or give them clear instructions that they need to call should anything major be required.
Yes it seems expensive, but sportsbikes are expensive to service because of everything being packed into small spaces, the fairings have to come off etc etc.
$1700 for a service is a pisstake. And OP needs to hand in his man card.
skippa1
7th July 2016, 17:41
If you are going to pay that account, you should seek some professional advice first.........which I can provide for a reasonable $1k, less than half the bill! Just pm me your credit card number, pin etc and i will pm you my advice:cool:
Ruahine
7th July 2016, 18:48
I had my CBR 600 serviced there last year. I got them to check the valves, clean and replace the oil in front forks and change the brake fluid. The valve clearances were fine so apart from spark plugs, no parts were required.
Cost around $800 inc GST. From memory the iridium plugs for my bike were circa $50 each excl GST.
They seemed OK to deal with but I gave them a list of stuff I wanted done so there were no surprises.
I expect your job is involving a lot more work and parts for it to be twice as much.
Mike.Gayner
7th July 2016, 18:48
Hang on mate - your $1700 includes $600 worth of new tyres.
Mechanical is $1100.
That's not the way I'm reading it?
AllanB
7th July 2016, 19:14
A hundy a hour is fine. Honda will most likely have a indicated duration for the standard services on their bikes. A net Google should pop up the factory recommended duration for the service - usually a A or B service with B being the big bugger requiring valve checks, plugs etc.
I'm sure my Hornet 900 service book had a note somewhere indicating times they expect their dealers to do the work within. My Ducati handbook states something along the lines of genuine Ducati dealers have been provided with indicated duration - ask for a copy, or something like that.
I'll pay dealers while under warranty then do as much as I can myself after that - valve gear and cam belts I'll dealer as I find it is worth paying a expert to do a job in a 1/7 of the time I'll take!!!!!! What I do do though is ask for a indicated cost (walk away if they cannot supply this) and then write on the job card a dollar value that if it's going to exceed they need to phone me ie say I'm quoted $600 for the job I'll write contact if exceeding $700.
Gremlin
7th July 2016, 19:23
I'm sure my Hornet 900 service book had a note somewhere indicating times they expect their dealers to do the work within.
Hornet is a little different. $200 for a minor, $300 for a major ;)
discotex
7th July 2016, 20:03
Bet the $700 breakdown goes like this..
$300 for the plugs
$100 for the shims
3 hours labour @ 100/hr (2 for shims, 1 for plugs).
Plugs are US$50 a set of 4 if you import them yourself or $60 each online in NZ.
Shims they can go nuts on because if you DIY you'd buy a whole set which is probably $200 or so.
And each job will have a set labour to bill regardless of how long it actually takes them.
Price wise it's only a rip in the same way a Euro car dealer does. It's just overpriced and if you shop around there are better deals.
What bothers me is that the plugs should last until the 48k service. They're expensive iridium plugs that should last and last. At 24k it is just an inspection. Ask for proof they needed replacing or better yet get your hands on the plugs and check them yourself.
Same for clearances. Every 24k is a check but Honda's are renowned for not going out of spec. My 600 is at 49k with no adjustment needed since new. Again I'd be asking for the measurements before and after they were adjusted as proof the work was needed (let alone actually done).
But yeah.. Cyclespot service department is pretty shit. But show me a dealer that isn't doing the same in Auckland.
I just bought a set of plugs off ebay for $18 each shipped. Not iridiums though. The manual says to change every 13k or 12 months.
AllanB
7th July 2016, 20:48
Hornet shims were AOK at 24,000 no change required. Thing is if you decide just because it is a Honda it will be OK you may have the one that is not and burn a valve out .......... suddenly $x for that service looks really cheap.
To original OP - if I was purchasing a bike with 28k on the clock and no proof of the valve checking being done (ie receipts) I'd be knocking the price down a grand to cover it. Or walking .......
AllanB
7th July 2016, 20:51
Actually the plug comment re life is fair - the expensive iridium's in new cars can last up to 100,000 kms. Yea bike rev higher so I a harder life (firing more often) but .....
discotex
7th July 2016, 21:29
Definitely was right to do the full 24k service if there was no history. And $1k for that isn't bad at dealer prices assuming they did a coolant flush etc. Plenty of labour in doing the plug and valve inspection which adds up fast.
I'm just super dubious that both shims and plugs really needed to be adjusted/replaced and OP should seek proof.
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