Yamaha NZ parts debacle

[MD]

Is anyone else stuck waiting months for Yamaha NZ to distribute parts?

When I bought the new MT-09 in January 2017 I also paid for some accessory parts. I'm still waiting for the $350 screen. I've heard rumours there are hundreds of parts on order nationwide that they wont distribute because of a computer problem with the inventory system.

The local shop seem to be passing on my fortnightly moans that this is unreasonable. Two weeks ago I phoned Yamaha NZ Head Office and got the same lame excuse that they are having computer problems. Even worse I asked when will it be sorted. Answer, don't know. I'm not trying to buy a bloody computer, Customers don't give a shit about their IT and internal management systems. So I asked is it likely my part is on their shelves and they are just refusing to post it out. Yeah, most stock is here. So send me what I paid for 3 months ago. 'Nah, can't do' was the reply.

I've owned something like 36 bikes of which only two have been Yamaha. There wont be a third.

I would ask for my money back but unfortunately I actually prefer the look of the Yamaha sports screen over what aftermarket ones I can locate on the net. As soon as I find a better alternative I will take it. As for Yamaha I will do my best to buy as little of their OEM stuff as possible. In 40 years of motorcycling I have never experienced such a level of arrogance and indifference towards a customer base.

[AllanB]

Best you'd get with a consumer complaint is your money back.

Sounds like a joke in NZ if the parts are actually physically here.

Get your money back and order it internationally - a bit of research will find you a USA Yamaha shop that will sell factory goods internationally. Possibly cheaper .... I did this with Honda parts some years back.

Or Ebay.

Just do it.

Pathetic excuse Yamaha NZ if the parts are landed and waiting distribution - surely they take a per hour rate hit and have some bugger cross reference part numbers against orders - presumably the dealers have a record of what they purchased.

[Paul in NZ]

Mate - its been that way for ages... Back when I rebuilt the ex straight jacket FZR400 it was 1/3 the price and 3 times faster to get Yamaha parts from a Honda dealer in fucking Boston USA than from Yamaha NZ... AND the Honda dealer had all the parts books scanned and on line - click on the part and boom..

Yamaha have got fuck all dealers too... Their business policies are the kiss of death to a small trader

[BMWST?]

i just cant understand why there isnt a Yamaha Dealer in wellington or the Hutt Valley.I know about the Upper Hutt one.Any time i have been there there wasnt a road bike in sight

[Katman]

I thank fuck I'm not a Yamaha dealer.

(And I'm not an 'anyone' dealer - I just thank fuck I'm not a Yamaha dealer).

[FJRider]

Is anyone else stuck waiting months for Yamaha NZ to distribute parts?

When I bought the new MT-09 in January 2017 I also paid for some accessory parts. I'm still waiting for the $350 screen. I've heard rumours there are hundreds of parts on order nationwide that they wont distribute because of a computer problem with the inventory system.



If you bought it online like most do now-days ... it would probably have been cheaper and quicker to get it.

Blame the rise in online distribution for dealers not holding much in the way of common motorcycle parts ... let alone uncommon aftermarket parts.

Perhaps ... it was not the brand choice that was wrong ... just your choice of purchase option. If you choose to blame a brand because of a dealers issues ... that is your poor choice ... again.

[nzspokes]

I just bought a stator for the Gixxer. On EBay. Out of the USA its $110 landed. Non-genuine on in NZ starts at $390.

[sidecar bob]

I went to a franchise dealer for a BMW part and they were able to order internationally if the part was not held in stock by BMW NZ. Their international delivery time was 2 weeks. Maybe more NZ franchise dealers should be able to do this.

Here's a useful Tip.
If you have a BMW motorcycle part number, you can order a motorcycle part through a BMW car dealership.
It gives you a few more options.
Although it's probably quicker & cheaper to get the stuff from moto bins if it's an older machine.

[HenryDorsetCase]

Is there any dealer in nz on any brand that doesn't have this issue? Except Harley Davidson of course

[swbarnett]

Is there any dealer in nz on any brand that doesn't have this issue? Except Harley Davidson of course
Bought Suzuki parts through Colemans recently (twice). Ex Japan, here in under two weeks and comparable if not under online pricing.

[Gremlin]

Your parts are obviously too cheap. If they were more expensive then perhaps you'd get them faster?

*insert BMW joke here. BMW NZ quoted $3300 for a new final drive :killingme*

[Grumph]

Here's a useful Tip.
If you have a BMW motorcycle part number, you can order a motorcycle part through a BMW car dealership.
It gives you a few more options.
Although it's probably quicker & cheaper to get the stuff from moto bins if it's an older machine.

Yeah, things have changed in that area. When Hamptons had BMW in ChCh, the car agencies were forbidden to handle bike parts....
I needed a sump bung which was common to bike and car. Got told no when I asked for it for a bike. Walked out the door, came back in and asked for a bung for my BMW car...happy to supply sir....




Is there any dealer in nz on any brand that doesn't have this issue? Except Harley Davidson of course

Suzuki as has been mentioned still seem to do quite well. The trick is, if you know it has to come from Japan, order from a dealer away from the main centers.
Invariably, the big city dealers put a surcharge on parts orders - I've seen as much as 30%. The rural or semi rural dealers usually are happy with RRP and don't load it on. As an example I always used to get speedway GSXR cranks from Arthur Burke's at Amberley at RRP. All the ChCh agents were at least 20% dearer.

[swbarnett]

Suzuki as has been mentioned still seem to do quite well. The trick is, if you know it has to come from Japan, order from a dealer away from the main centers.
Invariably, the big city dealers put a surcharge on parts orders - I've seen as much as 30%.
Colemans is within an easy walk of the Auckland CBD. I can't fault their pricing and they know how to look after their regulars as well.

[jafar]

Ordered a part through a local Honda dealer & was told there wasn't any in the country & a 2 week wait to get from Japan, just under 3 weeks later it was there. :shutup:

[Kickaha]

The Yamaha dealer here has brilliant parts service, no longer than 10-12 days from Japan, 3-4 days ex Austrailia, up until the new system went in

They were told around a week for the new system to be sorted, being skeptical he gave it two, having parts on order he said he can longer tell me when they will arrive, he said parts he's ordered dont show up in the way he ordered them with later parts orders arrving before earlier orders and it's a monumental fuck up on Yamaha's side

It won't stop me using them because over the years the service has been extremely good and it isn't the dealers fault and I'm lucky to be in the position of not needing anything I ordered in a hurry

[BMWST?]

i had no problem getting parts for my 1989 bmw r100gs with a pd kit.bought some online and some through both motrad and moto mart in welly.Getting parts for my 1990 bmw car was similar.In fact getting oil and a filter from the BMW dealer was the most an easy way way of getting the proper oil in the correct quantity.I did get some "looks" walking in with two used oil containers and asking for 6 liters of oil and an oil filter for a 1990 535i please

[Asher]

I have had to get a few items ex Japan through the local Yamaha dealer. They were pretty common items like gaskets which I would have thought would have been in stock for a bike that they have sold a crap load of lately (mt07).
I do believe they upgraded their computer network that was giving them a real headache and meant theu were having trouble ordering and keeping track of what was ordered.

[AllanB]

It would be interesting to know how many other parts are common between BMW cars and bikes. I would imagine many screws and bolts would be.

You really come up with some strange stuff!

[WNJ]

Talk about slow, I ordered a part for my ZX6 R from hamilton motorcycles 2 wks ago, they said yes they have it in akld, as of Friday just gone it still hasn't arrived, I could have walked up and got it by now :angry:

[AllanB]

Talk about slow, I ordered a part for my ZX6 R from hamilton motorcycles 2 wks ago, they said yes they have it in akld, as of Friday just gone it still hasn't arrived, I could have walked up and got it by now :angry:

To be fair Auckland though a storm was coming so shut down for a week ......

[caseye]

It would be interesting to know how many other parts are common between BMW cars and bikes. I would imagine many screws and bolts would be.

An you lot STILL allow her to post.Fucking unbelieveable!

[neels]

Sad to hear it's gone that way, have previously bought quite a few parts through the local yamaha dealers, usually here in a couple of days and about the same price as buying online.

Sounds like they're as bad as suzuki dealers now....

Sent from my SM-G920I using Tapatalk

[jellywrestler]

i just cant understand why there isnt a Yamaha Dealer in wellington or the Hutt Valley.I know about the Upper Hutt one.Any time i have been there there wasnt a road bike in sight
that's because yamaha not too many years ago appointed five dealers south of masterton and kapiti, and spread too thin and most walked away

[MD]

Ordered a part through a local Honda dealer & was told there wasn't any in the country & a 2 week wait to get from Japan, just under 3 weeks later it was there. :shutup:

That's how it's been since Adam was in nappies. You ask for a part. If it is in NZ it arrives within a few days. Otherwise, sorry it may take up to 2 weeks from Japan/wherever. And it does take no more than a week or two.

I have been stunned over the years by the unusual parts I've needed that always turned up within days or 2 weeks top. That's why this delay is pissing me off. It's not like the parts are out of production or out of stock, nope just the Distributor refusing to provide the most basic of services an automotive importer is expected to do. Bring in parts and sell them. Not rocket science. Tends to be how most businesses make money. Oh hang on, that's right they ask for cash payment when ordering a part. Funny that, never had to do that with my other bikes I've owned over decades.

I can't understand why the collective Dealers nationwide aren't outside Yamaha NZ with pitch forks and flaming torches.

I did ring a Yammy Dealer in Oz but it's a case of pay us, order it and we will despatch it when it arrives. Not prepared to fall for that twice.

As I mentioned I really like the Yamaha screen, I don't blame the shop so buying online alternatives is not an option for now. Funny when I was first told there is a delay at H.O. I said, no worries just want it before winter. Guess it's my fault for not specify winter of 2017.

[jellywrestler]

Bought Suzuki parts through Colemans recently (twice). Ex Japan, here in under two weeks and comparable if not under online pricing.

i'll back that up, i just brought a genuine ignition coil for a gs1000, cheaper than alphasports and no freight, and i support a kiwi business with staff too.

[jellywrestler]

I can't understand why the collective Dealers nationwide aren't outside Yamaha NZ with pitch forks and flaming torches.



they're all at gay bars.

[AllanB]

I can't understand why the collective Dealers nationwide aren't outside Yamaha NZ with pitch forks and flaming torches.
.


They are quite powerless - pis off the importer and watch what happens.

Great product is only as good as it's support.

[Mike.Gayner]

I can't understand why the collective Dealers nationwide aren't outside Yamaha NZ with pitch forks and flaming torches.

Why would they? When they've got customers like you, what's the motivation? You've paid up front and don't want to ask for a refund. Talk with your wallet, take your business elsewhere.

[SVboy]

I recently rebuilt a DRZ250 motor from top to bottom. I was impressed by the helpfulness of Avon City Suzuki. The prices were high, but fair, and I would have saved little shopping overseas. Parts that came from overseas did take an acceptable 2 weeks. The only surprise was the gasket set. I had to wait for an overseas production run! I was suprised that was not a not a commonly stocked item.

[ojyamaha]

Yep ak dealer told me bushes ex Australia could take 2 days or 2 weeks due to computer changes somewhere.

Sent from my SM-G920I using Tapatalk

[AllanB]

I did not know oil drain plugs were compatible did you? So if one thing is maybe others are too.

It's nothing special - it's a bolt. Period. Any bolt the same size/thread would do. Probably compatible with a hundred different vehicles.

[Bruce Lee]

I got a similar response and no remorse or apology when I phoned Yamaha. My new bike was sitting in their warehouse for a good couple of weeks whilst they were trying to sort out their shit.

[AllanB]

I got a similar response and no remorse or apology when I phoned Yamaha. My new bike was sitting in their warehouse for a good couple of weeks whilst they were trying to sort out their shit.

The dealers must be tearing their hair out. Yamaha is on a roll with some really nice product, good pricing, now let down in NZ by a software upgrade?

Modern times, modern problems I guess.

[Bruce Lee]

Yeah the dealer was a champion about it, they were contemplating sending a formal complaint through to the big wigs

[jellywrestler]

The dealers must be tearing their hair out. Yamaha is on a roll with some really nice product, good pricing, now let down in NZ by a software upgrade?

Modern times, modern problems I guess.

my electrical wholesaler upgraded to a downgrade effectively, straight away they put a parrallel site up while it was sorted, why can't they just do that?

[Grumph]

my electrical wholesaler upgraded to a downgrade effectively, straight away they put a parrallel site up while it was sorted, why can't they just do that?

They can of course - but motorcyclists tend not to need their bikes to earn a living.....and are nowhere near as foulmouthed and obnoxious as electricians....
Who do need the bits to earn a living - and have alternative wholesalers to go to.

And of course yamaha NZ is just another state to the Aussie owners - and one they don't particularly like.

Apologies of course to all the electricians I've worked with who were as nice as one could wish....LOL

[Kickaha]

I was impressed by the helpfulness of Avon City Suzuki. .

One guy in particular there is quite good, I've found a couple of others there a bit hit and miss

I now have my own parts book and normally order using the part number from that after one of the guys there not paying attention

[jellywrestler]

I now have my own parts book and normally order using the part number from that after one of the guys there not paying attention been doing that for years, and do by email as it's done at night when i can get it right, and saves me making two trips to the bike shops.
the parts books are overseas so it's bonus that i get to see the pricing makes it worth buying here too,

[Kickaha]

been doing that for years, and do by email as it's done at night when i can get it right, and saves me making two trips to the bike shops.
the parts books are overseas so it's bonus that i get to see the pricing makes it worth buying here too,

I did it because the model RMX I have apparently wasn't a NZ version, so anytime I asked for parts even after telling them the model number the wrong bits would turn up

[MD]

I rung the shop today to ask for my money back and lo and behold Yamaha NZ have supposedly started trickling parts out the door. My windscreen arrived today so that's all sweet. Still couldn't find a better looking alternative on da web anyway.

[jellywrestler]

I was suprised that was not a not a commonly stocked item.

but clearly it was, that's why they sold them all and had to get more made....

[Old Steve]

When I started riding, I occasionally needed parts for my Hyosung GV250 (clutch levels most often :facepalm: but oil filters too).

They told me they had 95% of parts in stock and the parts were always at the local Hyosung dealer in Tauranga the next morning.

Haven't had too bad a run with Holeshot Suzuki in Takapuna either.

[jellywrestler]

When I started riding, I occasionally needed parts for my Hyosung GV250 (clutch levels most often :facepalm: but oil filters too).

They told me they had 95% of parts in stock and the parts were always at the local Hyosung dealer in Tauranga the next morning.

Haven't had too bad a run with Holeshot Suzuki in Takapuna either.

to be fair they don't have an extensive model range going back sixty years though do they?

[awayatc]

When drive belt on my Harley broke a while ago....(broken down in south island)
Rolling thunder did not only not have one in Stock,
They informed me there was not a single one in the country.!
(Through HD dealerships )......
I found this so piss poor that I decided to give Harleys a mis ,
And consequently sold mine.

[jellywrestler]

When drive belt on my Harley broke a while ago....(broken down in south island)


you probably didn't notice the lack of power for several minutes either.

[HenryDorsetCase]

but clearly it was, that's why they sold them all and had to get more made....

or they're notoriously unreliable and everyones rebuilding them

[HenryDorsetCase]

When drive belt on my Harley broke a while ago....(broken down in south island)
Rolling thunder did not only not have one in Stock,
They informed me there was not a single one in the country.!
(Through HD dealerships )......
I found this so piss poor that I decided to give Harleys a mis ,
And consequently sold mine.

did you sell it running or "needs work" - dont they have to drop the swingarms out to replace the belt?

[awayatc]

I replaced 2 belts myself.....quite a big job.
Between 6 -8 hours.
Belt that broke in chch roadworks was near new!

Had belt replaced at radical choppers. (Excellent service!)
Had to spend extra 3 days in Canterbury, have different transport and pay a bit under 1k for the repair.

Sold Harley in perfect condition.... still going strong.

Just no more Harleys for me....unless they address the way belts are fitted...ala sporty/ Buell /Victory.

Shame, since I liked almost everything else about the old girl.

Got a Honda now...haha

[Scubbo]

yamaha parts nz is like getting blood from a stone --- colemans Suzuki parts team too are awesome, should have stuck with suzuki shame their small bike is about 20 kg to heavy and 20 hp to low compared to the competition

[Cosmik de Bris]

Internet buying not an option?

Cheers

[Kickaha]

yamaha parts nz is like getting blood from a stone ---
Not down here, they're better than anyone, Clayton is a parts God

[flashg]

Not down here, they're better than anyone, Clayton is a parts God+ 1
Have ya got the IT going for Sunday ?

[AllanB]

When drive belt on my Harley broke a while ago....(broken down in south island)
Rolling thunder did not only not have one in Stock,
They informed me there was not a single one in the country.!
(Through HD dealerships )......
I found this so piss poor that I decided to give Harleys a mis ,
And consequently sold mine.

Shit mate there is no chance you'll stay with a woman then!

[awayatc]

Woman got belts ?

[Kickaha]

+ 1
Have ya got the IT going for Sunday ?

No, went to get the barrel bored for the new piston, guy has shut up shop and it was too late in the day it get it anywhere else

[flashg]

No, went to get the barrel bored for the new piston, guy has shut up shop and it was too late in the day it get it anywhere elseBugger, you'll have someone else in mind by now. You'll be keen to get back on it.