YouShop disappoints this time around.

[Cosmik de Bris]

I've had good results with YouShop generally but this time not so much.

Parcel cost: US$261

Parcel delivered to YouShop: 28/02
Appears in YouShop: 06/03 charged $51.50
Parcel delivered: 20/03

The delay caused by me having to pay NZPost for:
customs import fee: $42.81
customs GST: $61.05
customs clearance: $40

Total over $200 and 20 days from delivery in Oregon. I don't think this would normally have attracted GST let alone these other costs.

Have things changed, did I do something wrong, what was different about this transaction as opposed to the countless other I've done?

In contrast a parcel from Italy left on the 13/03 delivered 21/03 with only GST and customs fee.

Cheers

[SaferRides]

That's worse than DHL! $82 in fees?

I'm currently having a dispute with YouShop over a shipment. Their customer service is very poor - I might go back to using MyUS.com as they now have economy options.

[Voltaire]

I've had good results with YouShop generally but this time not so much.

Parcel cost: US$261

Parcel delivered to YouShop: 28/02
Appears in YouShop: 06/03 charged $51.50
Parcel delivered: 20/03

The delay caused by me having to pay NZPost for:
customs import fee: $42.81
customs GST: $61.05
customs clearance: $40

Total over $200 and 20 days from delivery in Oregon. I don't think this would normally have attracted GST let alone these other costs.

Have things changed, did I do something wrong, what was different about this transaction as opposed to the countless other I've done?

In contrast a parcel from Italy left on the 13/03 delivered 21/03 with only GST and customs fee.

Cheers

Would appear its so widespread that now its a nice little earner.
Suspect they don't have the staff to handle volume.
https://www.customs.govt.nz/personal/duty-and-gst/faqs/

Oddly I ordered some BMW parts from the UK on a Friday afternoon NZ time, Fedex rang me on Sunday to pre clear and collect GST and fees. It was on my doorstep on Monday afternoon. :gob:

[pritch]

Previously I too have been reasonably happy with the Youshop service. Very fast until it gets to Auckland when it goes into slow motion. This time at least they emailed me instead of writing me a letter, but the two new charges for Customs clearance were a piss off. Parcel arrived yesterday in good condition, although for some reason it had been opened by Youshop in the USA. I have no idea why - it was very well packed and the packaging was consistent with the description of the goods.

They still tell porkies about when the parcel arrived, it's as if they don't realise we have tracking and know bloody well that it arrived nine days prior. That or they just don't care.

[rambaldi]

Previously I too have been reasonably happy with the Youshop service. Very fast until it gets to Auckland when it goes into slow motion. This time at least they emailed me instead of writing me a letter, but the two new charges for Customs clearance were a piss off. Parcel arrived yesterday in good condition, although for some reason it had been opened by Youshop in the USA. I have no idea why - it was very well packed and the packaging was consistent with the description of the goods.

They still tell porkies about when the parcel arrived, it's as if they don't realise we have tracking and know bloody well that it arrived nine days prior. That or they just don't care.

Sometimes they open up the package on the US end to see if they can repack it to save some money/space or if you are getting multiple items to combine them.

[SaferRides]

Sometimes they open up the package on the US end to see if they can repack it to save some money/space or if you are getting multiple items to combine them.

Actually, they open the packages to check for dangerous goods and prohibited items.

I now know for a fact that their system can show goods as despatched days before they leave the warehouse.

I doubt very much that I'll be using them again.

[pete376403]

Sometimes they open up the package on the US end to see if they can repack it to save some money/space or if you are getting multiple items to combine them.
Shipito will consolidate multiple packages into one if requested (and they will charge extra for it) so I doubt YouShop would do this out of the goodness of their heart.

[rambaldi]

Shipito will consolidate multiple packages into one if requested (and they will charge extra for it) so I doubt YouShop would do this out of the goodness of their heart.

Maybe that has changed in recent time then, the last time I used them (a few years ago) they consolidated for free.

[SaferRides]

Shipito will consolidate multiple packages into one if requested (and they will charge extra for it) so I doubt YouShop would do this out of the goodness of their heart.No, they don't. They will only consolidate 3 or more packages and you don't save much. There are better options if you regularly ship multiple packages.

[pritch]

Actually, they open the packages to check for dangerous goods and prohibited items.



The sender had declared the package as a musical instrument. I had told them it was a musical instrument. There was advertising on the box for a musical supply company. The only potential danger is to the poor bastards who get to hear me practice.

[R650R]

They still tell porkies about when the parcel arrived, it's as if they don't realise we have tracking and know bloody well that it arrived nine days prior. That or they just don't care.

I hear you but....
Technically it hasn’t “arrived” till it clears customs, while it’s sitting in a customs bonded warehouse it can’t go anywhere till it’s all approved...
Real problem is so much online shopping now but I doubt the various govt depts and freight warehouses have increased staff by any reasonable level...