WORST bike shops

[crazybigal]

sorry to hear that.
My wife and i were in auckland a month ago, it was a monday afternoon and we had time to kill so we went to this motomail place you aucklanders speak of!
Anyway they guy in the shop was a nice helpfull dude, showed us lots of gear and then i said wat about the outlet shop ive heard about? " oh thats downstairs and its only open thurs-sunday, But ill get someone to go open up for you". well the lady who does the intertnet sales spent over an hour with us Welly folk tryn on all sorts of goodies! like kids in a lolly shop!! my god the prices are fantastic!. So i spent near on 500 bucks!.
Would go back there any day. nice one motormail:2thumbsup


my beef is with motormail's online ordering system. I ordered a kids motor x armour which was showing in stock. Turns out that not only was it not in stock but they couldn't get any more. They made a suggestion on a different armour (cheaper so would refund the diff - as i had to pay by credit card to place the order). Said ok but needed to wait till it came in. Two weeks later - nothing so emailed them. No response. Two weeks after that called them as there was something else on their site that was showing as in stock but i thought i had better check - with good reason. Because even though it may say "in stock" it doesn't mean that it is.

Anyway, got the armour a month later, but as yet no sign of the refund.

[b1kerb0b]

Best intentions and all that - I just felt sorry for the schmucks who go and put in an honest days work in any of the bike shops that have been 'anonymously' bagged - or given their side of the story.

Thanks Dave

OK so I work in a bike shop, I have read this thread and I am stoked to realize we're not mentioned, although I am aware that there are some people who have probably had negative or frustrating experiences in our store.

What I have read disgusts me, because regardless of the one-sided stories, there will be a sh!tload of truth behind all of this.

While not excusing the obvious and appalling experiences some of you guys have had, realize that some of us are very *you* focused, in fact the whole philosophy of our shop is that everyone matters and no one should get shat on. Everyone who comes in the door gets a "Hi, how's it going", and regardless of if they're looking at a pair of gloves or a phat expensive [brand name masked for obvious reasons], every person is treated with enthusiasm and equality.

HOWEVER... Some days, Saturdays in particular, we are swamped, even with extra staff. We can't speak to everyone, we can't remember every face and every name... We do pride ourselves on remembering as many names as possible...

So, for those other bike shop guys out there that might be reading this thread, be challenged, don't get pissed off.

And for those of you that love your bikes, pick a shop that loves bikes too. I hope we give that impression when people talk to us. Hey I ride what I sell. I wear what I sell.

Peace out :)

[coffeejunkie]

What is it about bike shops. Do you have to grab sales staff by the freekin' throats to get them out from behind the counter??

WORST BIKE SHOP AWARDS for the Wellington region:

1. Motomart. Out on its own the worst. If the retail staff haven't got a mate to yack to or a mag to read, they wander out the back. I'm tempted to wheel a Duc out the door and see if that gets anybody's attention. Crap location too. An unfriendly experience in all ways.
2. ANZA in Palmerston North. More interested in selling cars, I suspect. The guy behind the counter has his feet superglued to the floor. Its only redeeming feature is it's open on Sundays.
3. Wellington Motorcycles. "OK, so you haven't got it in stock. Any chance of ORDERING ONE IN??" Mrs H had to go to Palmerston North to get a test ride on a new Marauder coz WMC didn't want to get their's wet or something. Offered her a ride on a very used Honda 750 Shadow though...
4. Phil Turnbull in Palmerston North. Although Mrs H got a test ride AND bought her new ride from PTMC she got SERIOUSLY dicked around after riding up from Wellington for her bike's first service. Sawyers/Motorad have now got this job...

Hay there hitcher, I must say i totally agree with what you said......Seams they want us to spend our hard earned cash with them but they wanna do fack all to help us, Go figure aye, LOL

[Oscar]

Best intentions and all that - I just felt sorry for the schmucks who go and put in an honest days work in any of the bike shops that have been 'anonymously' bagged - or given their side of the story.

And there you have the inherent unfairness of being in a service industry.

The customer is always right.
Or more to the point = the customers perception is reality.
No matter what kind of shit day you've had, no matter if someone or something outside of your control is the actual cause of the problem, you're gonna get the blame because you're the one they're dealing with.

When I was an insurance broker, I used to have insurer staff trying to give me shit about how we did business. The stupidity of this is that 1. they were one of many insurers we could place business with, and 2. we didn't have to answer to them, only to our customer.

This is what I call Oscar's First Law of Fecal Dynamics otherwise known as Shit Only Flows Downhill.
Basically it works on the basis that if my client craps on me, then I hand at least some of it on to my supplier and so on down the line (if, as in insurance, there are more than two parties involved) .

It simply doesn't work any other way, as picking up the shit and flinging back at your client only has one result - loss of client.

[b1kerb0b]

It simply doesn't work any other way, as picking up the shit and flinging back at your client only has one result - loss of client.

LOL yeah I remember back a number of years ago working for a design agency, I had to hang out waiting for a press pass for a brochure at a high-end printing company. The supplier took me to get a coffee in their smoko room, they had a sign proudly mounted on the wall that stated "The Client is an Asshole"...

I didn't say anything at the time but I never gave them any more work.

[MarkH]

LOL yeah I remember back a number of years ago working for a design agency, I had to hang out waiting for a press pass for a brochure at a high-end printing company. The supplier took me to get a coffee in their smoko room, they had a sign proudly mounted on the wall that stated "The Client is an Asshole"...

I didn't say anything at the time but I never gave them any more work.

Was there anything in the way they dealt with you that made you think that the sign was anything more than a joke? Surely just the presence of the sign is no where near enough to make you stop using the company?

[dpex]

shit you must have big pockets if you can afford to shop at Motomail, apart from their anual sale, were the odd bargan may be found, they would have to be the dearest place in NZ to buy from.

F/F :crazy:


I like Motomail. The troops are friendly and helpful and PEOPLE! wait till you see me in my new, ultra-flash, Tangerine racing boots. With those and the carefully synchronised red leathers I just look drop-dead gorgeous. In fact, so much so that despite being a confirmed bachelor, I think of proposing to myself in that outfit.

But the boots were just $199 from Motomail. Same boots in another shop were $249.

But I don't let price rip my ration-book as much as rude, arrogant, lack-of-service staff. And what really rips my ration book is when I take a product to the counter to ask a staffer for some extra detail and have the dick-wit read the packaging and then tell me what it says...Like,,, I can't read!!!!

[Big Dave]

Motomail rocks. Cheap gear downstairs in the outlet store, top quality and service upstairs.

And a quality individual and good friend of mine owns it.

[nosebleed]

...and Coffee + Danish for breakfast in the weekends

[jonbuoy]

LOL yeah I remember back a number of years ago working for a design agency, I had to hang out waiting for a press pass for a brochure at a high-end printing company. The supplier took me to get a coffee in their smoko room, they had a sign proudly mounted on the wall that stated "The Client is an Asshole"...

I didn't say anything at the time but I never gave them any more work.

humour
Noun
1. the quality of being funny
2. the ability to appreciate or express things that are humorous: a sense of humour
3. situations, speech, or writings that are humorous

[Owl]

Well I must say the only real bad experience I've faced so far is with a service department that repaired my bike after a bin. I can put up with a lot, but I hate being lied to and I received plenty of that among other things!:mad:

No point naming the shop and I would've walked and never returned but..........................The service I've received from their parts department over the years has been nothing short of fantastic and I wasn't prepared to let one foul experience destroy that relationship with some shit hot people. :niceone:

[Fatt Max]

Motomart:
Customer service was simply SHIT.
When in the old premises (about 1yr ago) they had some BMW 1100rs's in from Japan, 10k price bracket. I went in with a 'girlfriend' to look for an open class sport tourer. I'd been riding V twins (and one GS100) for over twenty years and the Bee eM seemed the logical choice. We were told they had not been complied yet so they couldnt be test ridden. (Obviously the pillion comfort was/is as important for long distances). Told come back next week (Saturday) they (BM's) are being complied Wednesday. Next Saturday, we rock up, oh sorry we've been too busy to do them. Ok fair enough. They were busy, come back next week they'll be done. Week 3 you guessed it,,,,,,, not farking complied. Now here I have to admit one of the sales staff could see my frustration and promised that he would personaly make sure the BM I was interested in was ready for the road next Saturday. Wednesday afternoon, he called my cell ph' and said the bike's done, and we arranged for 11am(ish) the following Saturday morning. Now this means a month of waiting and two people making/organising arrangements to go to the shop for a test ride. 11am we duly turn up...... no BMW! Sold? no, crashed? No.......... wait for it, Friday afternoon they hired the farking thing out for the weekend. Well obviously, Motomart were more interested in a few hundred? dollars hirage than the profit of actualy selling the bloody thing. They knew it was to be a cash sale! When I said, and I mean VERY quietly and politely , "then I guess I wont be buying a bike here then", the reply........ "thats your choice mate!"
nuff said! They dont get my custom in future.

Far Canal mate, that is staggeringly bad....

[Pixie]

" No point in naming the shop....."
"didn't bother to go back...."
"Muustn't gruumble..."

No wonder things don't improve.
They know they can get away with crap service.

...stupid kiwis

[325rocket]

18 pages on ...

Ive done my share of bitching in this thread but i think its only fair to remember there are members of the general public that are total wankers to deal with. Ive seen people turn up to bike shops and be total arse holes to the staff. Most bike shop staff are bikers too! and that shouldnt really matter anyway, they are people! those of you that know me know im a pretty quiet person but one thing i really cant tolerate is people being rude to "staff" of any kind be it bike shop / cafe whatever ... There seems to be a type of person that thinks because your employed to help they can treat you like crap.
Im sure there are a lot of legitimate gripes in this thread but remember bike shop staff are only people and everyone has a bad day some time.

[vifferman]

...there are members of the general public that are total wankers to deal with. Ive seen people turn up to bike shops and be total arse holes to the staff.
Im sure there are a lot of legitimate gripes in this thread but remember bike shop staff are only people and everyone has a bad day some time.
Fairy Nuff.
I don't really think that was the point of most posts though. It was about the fact that (presumably) bike shops are in business to attract and keep customers, and that their staff are paid to provide a reasonable level of service. In too many cases, this is not happening, due to bad attitudes on the part of the owners and/or staff of these bike shops.

[Horse]

Was there anything in the way they dealt with you that made you think that the sign was anything more than a joke? Surely just the presence of the sign is no where near enough to make you stop using the company?

Clearly he identified with the sign, as demonstrated by his behaviour.

Some clients are actually a win for a business to lose, regardless of how "big" they think their planned order is. A lot of business actually operates on thin margins, and endless stuffing around from an indecisive client can eat away at those margins fairly quickly.

[crazybigal]

have you ever been to their shop???? go downstairs, room full of gear at sale prices!!


shit you must have big pockets if you can afford to shop at Motomail, apart from their anual sale, were the odd bargan may be found, they would have to be the dearest place in NZ to buy from.

F/F :crazy:

[Whoosh]

to be a pack of unhelpful A-holes. Been in & unless youre looking at their top of the range Ducatis & dressed in all the matching gear they dont want to know or do the 'over the shoulder' "canIhelpyamate" then walk off before you can answer. Missus went in to buy me a B/day pressie & guy sez " no probs if doesnt fit etc, bring back & exchange no worries"... yeah right! went back & got all the excuses under the sun, told him to stick it up his fat arse & aint been back. Mt Eden are cool as are Motomail but as said a bit pricey & havent seen the downstairs bit, def need another visit.

[honda929]

I brought a gsxr 750 2000 model from this shop in auckland, was about 7yrs ago, now they were super helpfull nice people so i handed over 10 big ones, as soon as i handed it over and the paper work was done they couldnt get me out of the shop fast enough!!.They were running a promotion at the time which was you get so many tickets to win something depending on how much you spend, I went back a few days later to collect them and they didnt want to give them to me!!, It was only after a heated debate with the manager that he handed them over.I would guess that they lost out on making another $50k from me as I have spent my biking dollars elsewhere.

[b1kerb0b]

humour
Noun
1. the quality of being funny
2. the ability to appreciate or express things that are humorous: a sense of humour
3. situations, speech, or writings that are humorous

What I should have mentioned is that it was also the way their floor staff approached customer relations... ie the very thing we are discussing in this forum.

I was using it to illustrate the fact that this issue impacts quite a few industries, not just retail.

However it seems particularly endemic in ours for some reason.

[b1kerb0b]

Clearly he identified with the sign, as demonstrated by his behaviour.

Some clients are actually a win for a business to lose, regardless of how "big" they think their planned order is. A lot of business actually operates on thin margins, and endless stuffing around from an indecisive client can eat away at those margins fairly quickly.

LOL fair call :)

I don't quite agree about indecisive clients though, with thin margins indecisive clients can sometimes make the difference, but it depends on how you treat them...

[Pex Adams]

I'm taking my bike to this guy..

http://www.nytimes.com/2008/11/13/business/smallbusiness/13moto.html?_r=1&oref=slogin

[Oscar]

What I should have mentioned is that it was also the way their floor staff approached customer relations... ie the very thing we are discussing in this forum.

I was using it to illustrate the fact that this issue impacts quite a few industries, not just retail.

However it seems particularly endemic in ours for some reason.

The guy was stupid to assume that his sense of humour would intersect with that of his clients anyway. Humour is a very personal thing - try telling your favourite bad taste joke to yer Mother-in-law...

[warewolf]

The guy was stupid to assume that his sense of humour would intersect with that of his clients anyway. Humour is a very personal thingTiming is everything...

Once I bought a laptop specifically to run Windows NT Workstation. It's sat on my desk, shiny "certified for Windows NT Workstation" badge on it, no workee. Ring the support line, while the bloke starts searching for the solution, he quips, "Ah, those things aren't NT certified!" Of course, most lappys in the range weren't. As a fellow supportee, I understood where he was coming from, I got the joke, but it pissed me off at the time.

[vifferman]

I'm taking my bike to this guy..

http://www.nytimes.com/2008/11/13/business/smallbusiness/13moto.html?_r=1&oref=slogin
Ahhh - now there's someone who understands service, and what this thread is about. :yes:

[KX500]

If you are into false promises for 7 months Al the Londoner mechanic will be able to help you out.
7 months to replace the crank seals and few other straight forward odds and sods.

No doubt still be waiting if I had not walked in there and eluded to Al he may very well be shouted a "Liverpool kiss" on the spot, motor was ready for collection a week later.

[Macontour]

This post is actually about good treatment at a Bike shop. I was off bikes for 8 years before deciding it was time for a Duke. Haldanes put up with me spending a lot of time in there "just looking" as it was a big decision for me. Once I was getting ready, Richard said he had a Superlight due in a few weeks and eventually called me to let me know it had arrived. He offered me other options as well. They put up with me taking the Superlight and a Monster out for comparison rides on 3 seperate occasions. At no stage was Richard pushy, he knew that I had to sort it out in my own mind and let me do that without pushing me in the direction of the most expensive bike, in fact the other staff there were pretty helpful and non pushy as well. I made my choice, made an offer and the deal was done. It was nice not to have a pushy salesman trying to force me to buy before I was ready.

Also big compliments to the young Lady at Supercross Cycles( I think thats the name) on Te Rapa road along from Boyds and Road n Sport. Very knowledgable about motorcycle apparel and very helpful including looking up stuff on the computer for me. Her Sister works across the road. You are a champ!!!

[Gubb]

Just an idea, but you may want to remove that in a thread about BAD bike shops.

There are plenty of good ones available.

If someone searches for those shops, and they pop up in a thread about bad shops, it doesn't look very good for 'em.

[TLDV8]

I was off bikes for 8 years before deciding it was time for a Duke. Haldanes put up with me spending a lot of time in there "just looking" as it was a big decision for me. Once I was getting ready, Richard said he had a Superlight due in a few weeks and eventually called me to let me know it had arrived. He offered me other options as well. They put up with me taking the Superlight and a Monster out for comparison rides on 3 seperate occasions. At no stage was Richard pushy, he knew that I had to sort it out in my own mind and let me do that without pushing me in the direction of the most expensive bike, in fact the other staff there were pretty helpful and non pushy as well. I made my choice, made an offer and the deal was done. It was nice not to have a pushy salesman trying to force me to buy before I was ready.

A great story but at some stage you need that bike serviced.

[ColonelKFC]

Can't honestly ever say Ive been in ANZA after a mate reckoned he got ripped off there when he bought his GPZ500. AFC is alright (or used to be havent been there for 5 or so years) but I would rate Manawatu Motorcycles although small I found them to be good at repairs to my 82 GSX and my 86 GPX 250's.
Was one very good place in Auckland who sorted me out with a part when i dropped my suzuki they got it freighted from wanganui at reasonable price over easter as well. I just cant remember the name place. It wasnt Red Baron or Cycletreads.
As for Christchurch Im about to get some repairs done to a 82 Yamaha XJ 650 so if anyone knows where is good for a fuel line replacement it be great.
If you are after parts in Chch Japanese MC parts, in Tuam St is the way ahead. sorted me out cheap parts when the movers busted the brake lever and indicator of my GPX, Unfortunatly had to rebuild fairing myself.

[Drogen Omen]

The worst bike shop in the Wellington region for bikes, service and repairs has to be TSS Red Barron in Lower Hutt. >> i wouldnt deal with them ever again even if they were the only bike shop in welly... :weird:

Welly motorcycles is pretty good. havent had any issues with them at all.

[prettybillie]

shit you must have big pockets if you can afford to shop at Motomail, apart from their anual sale, were the odd bargan may be found, they would have to be the dearest place in NZ to buy from.

F/F :crazy:

I don't mind paying for the service you get at Motomail - it seems to be the only shop in NZ that has consitantly fabulous service.

Oh I've got to give big ups the TSS Red Baron in Lower Hutt too. They seem to be the only bike shop that will sell a bike to a female regardless of how great their boobs are!

[Dodgy]

When I was much younger, the fuck stain at Wellington Motorcycles (still works there behind the counter) tried to sell me a low grade Arai off as the top of the line. I ordered and pre paid for a Quantum and got something down the bottom. Being in my teens, I handed over my money and felt a bit shitty, but later in the day I took it back and stood up for myself. Cue lots of shouting in the shop from him, whereas I produced a Arai brochure showing the difference.

My I am a little older and have too much money to burn. Never going back there though (although Pete is a good bastard). Sometimes it seems that retailers forget that teenagers grow up to be adults with $$$$ disposable income!

Likewise Sawyers who completely scoured some rims once, it must been an absolute muppet on the tyre machine!

These days I tend to do all the work myself (joys of racing!) and let the occasional work out to specialists.

If you are in the Manawatu, always trust Total Motorcycles. Pete is great at his job and a fab tuner and engineer.

[koba]

Sometimes it seems that retailers forget that teenagers grow up to be adults with $$$$ disposable income!


I have noticed a definate difference in treatment as I age....

[Hitcher]

I have noticed a definate difference in treatment as I age...

Me too. I think it's something to do with the dribbling.

[Lucy]

I brought a gsxr 750 2000 model from this shop in auckland, was about 7yrs ago, .


I went in most bike shops I found. Mt Eden motorcycles seemed to have no-one working there, but at least I got to sit on some bikes to try the size out because no-one was around to stop me. Haldanes were unfriendly and unhelpful. Red Baron didn't let me sit on bikes. Test ride? Never been offered one. I hate bike shops.

[MarkH]

Mt Eden motorcycles seemed to have no-one working there

What time did you go there? Was it dark & did you have to pick the lock to get in? :lol: The times I have been there I have seen 2 or 3 staff members in the store, one who greeted me and asked if he could help me with anything.

[dave_a]

Motorad is the worst if you are buying a bike, I have brought two brand new bikes in the last 6 months including one from there, and now im after another , No way at all are they helpfull, Infact I tried to go in and talk to someone about one of there bikes but because im only 22 they pretty much told me to piss off, do I have to walk in there with the cash to get any service??? Im gutted they are the local kawasaki dealer.

Altho in saying that ben and one of the other parts guys are good dudes.

[Lucy]

What time did you go there? Was it dark & did you have to pick the lock to get in? :lol: The times I have been there I have seen 2 or 3 staff members in the store, one who greeted me and asked if he could help me with anything.

Ha ha nope, there were tons of people in there. Just none who deemed me interesting enough to talk to. To be fair it's probably me, I am also invisible to waiters, bank tellers, chair lift attendants and ticket sellers.

[KoroJ]

This is an interesting dredge into the archive..............interesting in that not much has changed in nearly 5 years!!!

[Jerry74]

Casbolts Honda still rate as the worst of all in Christchurch...

[FastBikeGear]

Most of the sales people I have encountered in bike shops are appalling. I think they get paid pretty badly (otherwise sales professionals would be applying for the jobs). I suspect they get the jobs because they are bike enthusiasts. There is obviously no training/mentoring happening in most of these shops.

A mate is looking for a new bike at the moment. (I went with him as I am also looking to buy a new bike in abut 3 months time.) We spent an afternoon having a look at a few bike shops.

We went to Haldanes first in Penrose and spent some time looking at a couple of bikes. No one greeted us, no one approached us. No one asked us what we might be looking for. We din't ask any one for assistance, After 10 minutes we left.

We then went in to Colemans Suzuki in K'rd to specifically look at a bike my mate had seen advertised and, asked to see the bike. We were pointed to the the bike and then ignored. I also noticed a bike that I was interested in and again we were ignored while I spent a couple of minutes looking over the bike, sitting on it, etc. - I would have liked to ask some questions about the bike. It was close to closing time and after ten minutes of doint their best to ignore us they asked us to leave so they could close the shop!

We then went down the road to Red Barron cycles (where several of the staff were in the process of pushing bike inside and shutting up shop) and despite being in closing up mode the sales guy took the time to ask me pertinent questions, establish my intent and budget and show me several bikes. He asked all the right questions and helped me narrow down the list of bikes I should be looking at for. (Not the first time I have had good service and assistance at Red Barron). I'll be keeping an eye ontheir stock over the next couple of months.

I tried to buy some Alpinestar gloves last week. I spent ten minutes trying on gloves at a shop in Barrys Point Rd while the guy stayed behind his counter talking to a fellow sales rep and then a mate who walked in. I walked out without buying them.

Don't these guys realise where there wages come from? Have they no ambitions, pride or desire for satisfaction?

Some of the experiences I have had in bike shops are nothing short of hilarious.

In one shop one of the service guys was initially helping me look at a road bike while the sales guy was busy with a customer. He was doing a pretty good job of it- but when the sales guy came free he took over.

He said he had overheard our conversation and launched into a sales pitch for a farm bike - he went on for about 5 minutes before I pointed out I couldn't ride it to work as it had no lights, etc. I couldn't get out of there fast enough.

I bought a bike that was advertised privately here on Kiwi biker a while ago. The guy selling it was a building labourer, he had no sales background. However he displayed better sales skills than most of the 'sales' guys in the Auckland bike shops.

It's not just that the attidude is appalling, there is almost a complete lack of even basic skills.

They don't have any consultancy skills,
They don't know how to qualify customers,
They don't know the difference between greeting customers and being over the top.
They don't know what questions they should be asking and their negotiation skills leave them missing out on deals and discounting more on others than they need to.
They don't know what they don't know about servicing and assisting customers.

[Gubb]

Why didn't you WALK OVER TO THEM. AND ASK?

Everyone seems to expect people to know exactly what they want. IF YOU WANT SOME INFORMATION. GO AND GET IT.

[FastBikeGear]

Why didn't you WALK OVER TO THEM. AND ASK?

Everyone seems to expect people to know exactly what they want. IF YOU WANT SOME INFORMATION. GO AND GET IT.

A good question.

My knee jerk reaction is that if I have to do the work of selling something to me I should just go to the Internet either that or the sales people should just pay me their commission.

However here is the reality:

In the case of Haldanes: Nothing currently on display that we were interested in - they missed the opportunity to find out what we were looking for and gain the opportunity to call us if they had something come in next week or even hunt one out for us.

In the case of Colemans we did ask but still managed to get ignored.

In the case of Red Barron both sales guys greeted us as we walked in and left us to browse. When I asked about a bike they were very helpful and asked some questions that helped them and me determine possible options for me. What more could I want?

In their case of the Honda shop in Barrys point road, (where I went to look at the Alpinestar gloves) I tried to catch the eye of the sales guy in the parts/clothing dept several times while he was talking to his mate and then ran out of time to wait for him. (Interestingly I bought a full wet weather gear and boots from them earlier in the year from a different sales guy - who was really good) as a result I will probably just buy the golves I want off the Internet I am not going to go out of my way to buy off sales people who don't seem to be aware of what there job is.

I am an older guy, I turned up in a modern expensive european sports car, these are possible clues that I might have disposable income.

Of course none of this indicates what the after sales support will be like from any of these shops.

I should mention I respect the sales profession, I have in it for many years (although I have never worked in a bike shop) and I have the highest respect for sales professionals who are doing one of the hardest jobs out there well.

[Little Miss Trouble]

A mate is looking for a new bike at the moment. (I went with him as I am also looking to buy a new bike in abut 3 months time.) We spent an afternoon having a look at a few bike shops.

We then went in to Colemans Suzuki in K'rd to specifically look at a bike my mate had seen advertised and, asked to see the bike. We were pointed to the the bike and then ignored. I also noticed a bike that I was interested in and again we were ignored while I spent a couple of minutes looking over the bike, sitting on it, etc. - I would have liked to ask some questions about the bike. It was close to closing time and after ten minutes of doint their best to ignore us they asked us to leave so they could close the shop!


In all honesty what exactly did you expect?
The fact that you've shown up right on closing time says (to me anyway) that your not seriously shopping, after all, if you were, you'd arrive with gear in hand several hours earlier to test ride would you not? Perhaps even phone ahead to check that particular bike will be in the shop that day not already being test ridden? Common sense no?
Or maybe these are just 'clever' stratagies I've developed from experiencing discrimination from other bike shops because I'm female?

FWIW I've just brought a bike from Colemans in the last two weeks, all the guys were really helpful. Matt even hung around a little late so I could drop my car home & get driven back to pick up said bike the same afternoon.

Only complaint is that the dude (sorry can't remember his name) who made me a coffee could do to go on a barrista's course ;)

[Crasherfromwayback]

For any bike purchase over 250cc (we don't have the margin avail on bikes under 250 to be able to do it).

Come and see me...I'd love to sell you all motorcycles!

Yes the coffee is shit...and hell...depending on how many Steinies I've had the night before, I may look and smell like shit (Steinie actually).

But I will treat you well.

Pete.

Wellington Motorcycles.

PS: Happy NY to you all!

[Pussy]

Yes the coffee is shit...But I will treat you well.



I'm fuggin glad you've accepted that fact!

AND, Pete will treat you well and with respect.... VERY helpful.

If he could just improve his coffee.....

[FastBikeGear]

In all honesty what exactly did you expect?
The fact that you've shown up right on closing time says (to me anyway) that your not seriously shopping, after all, if you were, you'd arrive with gear in hand several hours earlier to test ride would you not? Perhaps even phone ahead to check that particular bike will be in the shop that day not already being test ridden? Common sense no?)

Good points but we weren't looking for a test ride. We just went in to have an initial look - If we had liked what we had seen the next step would have been to organise a test ride at a later date.. We turned up before closing time (but close to it) - enouigh time for them to have taken advantage of the opportunity we presented.

Glad you had good service from them - as I said sales skills arn't an indication of after sales service.

[Crasherfromwayback]

I'm fuggin glad you've accepted that fact!

AND, Pete will treat you well and with respect.... VERY helpful.

If he could just improve his coffee.....

Awww fanks mate!

Best way to improve the coffee is to replace it with a Steinlager.

THAT I can do.

[Voltaire]

If you like sales people crawling over you I suggest a visit to Malaysia, as soon as you walk in you are followed eveywhere....I prefer being left alone but have someone there who can answer my questions.
I saw a bike at Haldanes on the net, rang up an asked about a test ride, no probs.
Same for Botany Honda....and got a 160 km test down the coast.
I get good service at Cycletreads too.
Maybe its the grey hair....:rolleyes:

[Coyote]

For any bike purchase over 250cc (we don't have the margin avail on bikes under 250 to be able to do it).

Come and see me...I'd love to sell you all motorcycles!

Yes the coffee is shit...and hell...depending on how many Steinies I've had the night before, I may look and smell like shit (Steinie actually).

But I will treat you well.

Pete.

Wellington Motorcycles.

PS: Happy NY to you all!
He's great at humouring kids too :niceone:

Someday when I have money, you'll hear from me. Someday...

[McJim]

If you like sales people crawling over you I suggest a visit to Malaysia, as soon as you walk in you are followed eveywhere....I prefer being left alone but have someone there who can answer my questions.
I saw a bike at Haldanes on the net, rang up an asked about a test ride, no probs.
Same for Botany Honda....and got a 160 km test down the coast.
I get good service at Cycletreads too.
Maybe its the grey hair....:rolleyes:

Bah, it's not the hair - I had great service from Haldanes and I got looked after when buying a GSX750F from Botany. Cycletreads were always amazing people to deal with....and I don't have grey hair....oh no wait a minute....Yep - it must be the grey hair after all! :rofl:

[_Shrek_]

I've been in a few bike shops over the years & the two best shops were yamaha in great nth rd Auckland 24years back :laugh: (shit time flys) my wife & I walked in & looked around for about 15min found something we liked, I looked up & made eye contact with the sales guy, he acknowledged us & came over as soon as he was free (few min) long & short we brought the bike
I did ask him why he didn't come straight over when we first came in, his answer was, I didn't want to hassle you until you were ready "top bloke"

the 2nd one three years ago Street Sports Manchester st CHCH almost Identical to the top one must have gone to the same school or they just know how to treat customers :woohoo: :clap:

:mad: the worst Thunder Bikes Nelson these guys need to learn from the two above or get out of the bike buisness altogether

[Tone165]

I haven't read all the posts, but am keen to give a big plug to Cycletreads in Takapuna. Last trip over I had a tyre fitted and the guy that put it on did not reassemble the bike right, result a pannier fell off on the way home.

I replaced the missed bolt and sent an email on my nephews computer.

Didn't really expect much, but wanted to get it off my chest.

(Aussie bikeshops are also generally crapp service wise)

The same evening I got a reply, that the matter would be looked into.

The next day, I received an apology and a very significant refund on the tyre.

I was most impressed!!!!

Also the manager guy backed up his mechanic, which I have to respect!

I will definitely spend my $$ there again...:third:

[monkey99]

I vote for Motomart in the hutt for the single worst service/cost/timeliness experience in my motorcyclin life!!

Did everything wrong & the service took 4.5 months..oh & they charged me $2k+ and still at the end of it could not tell me if the rings needed replacing or what kind of engine was in the bike.

Tragic experience & I hope they never do this to anyone else... ever!

[flyingcr250]

BEST bike shop i think is BOYD MOTORCYCLES in hamilton, the worst bike shop ive come across is hamilton motorcycles i waited at the counter for about 10 minutes before someone even looked at me. i still didnt get served, so i walked out, which is a shame because i had 11 grand in my pocket for a brand new kx250. dumb.

[FlangMasterJ]

I vote for Motomart in the hutt for the single worst service/cost/timeliness experience in my motorcyclin life!!

Did everything wrong & the service took 4.5 months..oh & they charged me $2k+ and still at the end of it could not tell me if the rings needed replacing or what kind of engine was in the bike.

Tragic experience & I hope they never do this to anyone else... ever!

Damn just realised this threads been going since 2004. I was thinking 'Wellington Motorcycles'? didn't they close like four years ago.:blink:

Seems like Motomart still hasn't up their game. When they were down on Hutt road they would ignore me. They have improved slightly since they've moved. Although I did go in their looking for a simple universal o-ring for my KTM. But nope "we don't sell KTM's sorry".<_<


I do want commend AFC Motorcycles in Palmy for their awesome service and support. I've purchased four bikes off of them. They even bent over backwards when one of my bikes was stolen and the insurance company gave me the finger.

I highly recommend them.

[Sparky Bills]

I vote for Motomart in the hutt for the single worst service/cost/timeliness experience in my motorcyclin life!!

Did everything wrong & the service took 4.5 months..oh & they charged me $2k+ and still at the end of it could not tell me if the rings needed replacing or what kind of engine was in the bike.

Tragic experience & I hope they never do this to anyone else... ever!


Im sure theres MUCH more to the story than that mate...

Oh but thats not what this thread is all about is it. Its about telling half the story to make it sound so much worse.

Oh and we dont sell universal o-rings..... Try a SEAL SHOP for that. There are 2 in Lower hutt.
But once again its all about making shops look bad.
Someone call the WAAAAAA-Bulance! haha

[Crasherfromwayback]

Damn just realised this threads been going since 2004. I was thinking 'Wellington Motorcycles'? didn't they close like four years ago.:blink:


In actual fact Wellington Motorcycles have been trading for 35 years. I've been with them for the last 15. You cannae stay in business in the motorcycle industry for 35 years unless you're doing it right.:scooter:

[FlangMasterJ]

In actual fact Wellington Motorcycles have been trading for 35 years. I've been with them for the last 15. You cannae stay in business in the motorcycle industry for 35 years unless you're doing it right.:scooter:

Ah sorry. I meant Motorcycle City.:dodge:

[Dodgyiti]

this thread is a golden oldie!
but a goodie.
people have good and bad days like all of us. that is why i cant deal with people and remain behind the scenes. how many times as a (car) mechanic i had to resist saying something like "you dickhead" to customers who - well think of every stupid thing you can do to f#ck something up and multiply that by 200.. then ask motu for another 200
the thread is valid and entertaining and i want to read more reasons why you nerds should learn to fix your own bikes if your not happy with the service you get
do a night school course, buy some decent tools or just ride a pushbike and be done with it

as for the sales and accessories side of the whinging, fair cop

mt eden gets my vote as good treatment. they treat me as good when i had spent $0 as now having spent $60,000+ with them

i have seen and overheard some really bad stuff in bike shops over the last 25years, or about how long this thread has been going


here's my one: went into well known auckland shop looking at 1000cc hondas second hand, they had a nice one in my price range. on close inspection the clutch cover was showing pink through the black engine paint. i tapped it with my finger nail- and it was bogged up with builders bog. pointed it out to helpfull sales jockey who responded 'oh gosh, thats no good, i will get that fixed properly straight away.
went in the followin friday and there was the bike back on the floor.
clutch cover looked mint, but the bolt heads were now black as well. tapped it with my finger nail again, yes you guessed it- a fresh coat of paint fixed that properly alright. and this shop has had more good than bad reps in this thread.

[Murray]

BEST bike shop i think is BOYD MOTORCYCLES in hamilton, the worst bike shop ive come across is hamilton motorcycles i waited at the counter for about 10 minutes before someone even looked at me. i still didnt get served, so i walked out, which is a shame because i had 11 grand in my pocket for a brand new kx250. dumb.

Another vote for Boyds - however went over to a shop very very close to it on the same side of the road and a new member of our wee riding group was walking out of it!! She has a brand new ninja 250 (300 kms) but unfortunately it really does not suit her height wise so shes looking to replace. Asked the "salesman" if he could tell her a bit about the honda250 for sale (not a Honda shop) and was told "what you see is what you get" and then he walked away. Went up with her to Boyds and they had just closed but saw us looking in the window and opened the door and asked if they could help and got her into the shop had her sitting on a couple of bikes to try out. This was before they even knew she was looking to change bikes. "Great Service me thinks"

[Cross Rider]

There are ok shops, poor shops and outrageously bad shops. As in any industry we need a leader to emerge and start realising that without a customer, their business will fail. Shops need to think about what would suit their customer more and less about what suits them. Maybe some of the larger car dealerships may invest in adding bikes to their business plan. I stll have not met a bike shop that wowed me enough to rave about it. I base this opinion not on one visit but on consistant good service over at least ten visits. By looking at it like this you can eliminate the, just having a bad or one good day judgement. Perhaps there is not enough money in bike shops to attract good operators.

[Dodgyiti]

Maybe its the grey hair....:rolleyes:


you mean rest home blond eh?

[BigGuy]

I got dicked around by a bike sales guy at Wellington Motorcycles but I've heard he's always been like that. Even had my cash ready to buy a bike from him too - his loss.
Mike from Wellington M/C is real good. So it goes to show that even though you have a bad experience with someone from the company - not all of them give a bad experience.

I've had excellent service from Motorad. :first:
I know the guys will greet me with a smile and nothing cant be obtained if I really want it.

[Forest]

Im sure theres MUCH more to the story than that mate...

Oh but thats not what this thread is all about is it. Its about telling half the story to make it sound so much worse.

Oh and we dont sell universal o-rings..... Try a SEAL SHOP for that. There are 2 in Lower hutt.
But once again its all about making shops look bad.
Someone call the WAAAAAA-Bulance! haha

Your attitude towards customer service serves only to reinforce the original complaint.

[Howie]

Oh and we dont sell universal o-rings..... Try a SEAL SHOP for that. There are 2 in Lower hutt.
But once again its all about making shops look bad.
Someone call the WAAAAAA-Bulance! haha

Interesting reply, that one, how much more effort would it of taken to direct the customer on to those shops, and build some good will with him???
I have tried Motomart a few times in the last few years, and always feel like I am interupting the staffs day. Asked about tires one day, within a certain price range, parts man said he'd call me back, which he did, with one choice which was a brand I wasn't keen on. I visited another shop, the guy there jumps on computer goes you can have this this or this at these prices, and gave me about 4 choices. Which shop showed an interest in the customer? which shop made a sale? Which shop will be higher up my list when it's new bike time?? which shop am I going to go back and buy more from!!!
It's about building a relationship with your customers, the small sale might not count, but it might lead to the big one in a years time if the service is good. I still call into Motomart a couple of times a year, but am yet to see any changes in the service of customers who are probably thought of as casual or unknown ones. It's the customers perception of service that the shops need to concentrate on.

[monkey99]

:calm:of course there is more to the story!! but i thought swear words and providing the evidence was pointless when this was a "short story" thread :mad:

Of course they will not lways be bad..but when they make a mistake..they dig their toes in like sherpas on a cliff :argh:

to their detriment i'm afraid..


Im sure theres MUCH more to the story than that mate...

Oh but thats not what this thread is all about is it. Its about telling half the story to make it sound so much worse.

Oh and we dont sell universal o-rings..... Try a SEAL SHOP for that. There are 2 in Lower hutt.
But once again its all about making shops look bad.
Someone call the WAAAAAA-Bulance! haha

[White trash]

Damn just realised this threads been going since 2004. I was thinking 'Wellington Motorcycles'? didn't they close like four years ago.:blink:

Seems like Motomart still hasn't up their game. When they were down on Hutt road they would ignore me. They have improved slightly since they've moved. Although I did go in their looking for a simple universal o-ring for my KTM. But nope "we don't sell KTM's sorry".<_<


I do want commend AFC Motorcycles in Palmy for their awesome service and support. I've purchased four bikes off of them. They even bent over backwards when one of my bikes was stolen and the insurance company gave me the finger.

I highly recommend them.
I love this thread, it's one of the most entertaining on KB for various reasons.

I've never shopped at Motomart. In fact, I competed against them openly for three years. Yet I can stil walk into that shop (or any in Wellington for that matter) and shake any number of people by the hand and say "How's it going?"

Can you re-read your post please? Try this.

In any motorcycle parts department in New Zealand, there's 4000 little bins of small parts out the back. A third of those contain "generic" O-rings. You bring in a fucked O-ring, or better still, the measurements of one, and expect the poor bugger behind the counter to say "Sweet, I know where there's one to fit, be back in a sec." Sorry, that's simply laughable.

People have VERY unrealistic of what customer service means.

Being ignored for 10 minutes on a quiet day, your complaint is justfied.

Being responded to in a down right rude manner, your complaint is justified.

But yours mate, is quite simply hilarious. I'm going to shop at MotoMart on this basis alone. :laugh:

[White trash]

I got dicked around by a bike sales guy at Wellington Motorcycles but I've heard he's always been like that. Even had my cash ready to buy a bike from him too - his loss.
Mike from Wellington M/C is real good. So it goes to show that even though you have a bad experience with someone from the company - not all of them give a bad experience.

I've had excellent service from Motorad. :first:
I know the guys will greet me with a smile and nothing cant be obtained if I really want it.
And this is what it's all about.

You build a relationship, you continue to shop there.

[Sully60]

And this is what it's all about.

You build a relationship, you continue to shop there.

Fucken tell me about it, even when I worked at the competition you and Pete would tag team me for turns at telling me how great the latest GSXR was and how you could get me on one no problems.
I was only there to pick up an o-ring, sheesh!

Funny how I'd always have nothing to do when it came time to do my pickup runs:whistle:

[White trash]

Fucken tell me about it, even when I worked at the competition you and Pete would tag team me for turns at telling me how great the latest GSXR was and how you could get me on one no problems.
I was only there to pick up an o-ring, sheesh!

Funny how I'd always have nothing to do when it came time to do my pickup runs:whistle:
Well you worked at a Honda/Yamahahaha shop. Of course the GSXR is superior.

No brainer really.......

[Storm]

Well you worked at a Honda/Yamahahaha shop. Of course the GSXR is superior.

No brainer really.......

Geez you're a loyal fanboy arent you? :bleh:

Would agree with your above posts, its about the relationship and perception. Doesnt matter what you thought about the service, its what the customer thinks.


PS Now before SparkyBill has me kneecapped, I realise there's some people who wouldnt be pleased if Valentino Rossi/Mick Doohan/ Carmen Electra served them and you just can't please those ones!!

[Crasherfromwayback]

I got dicked around by a bike sales guy at Wellington Motorcycles but I've heard he's always been like that. Even had my cash ready to buy a bike from him too - his loss.
Mike from Wellington M/C is real good. So it goes to show that even though you have a bad experience with someone from the company - not all of them give a bad experience.

I've had excellent service from Motorad. :first:
I know the guys will greet me with a smile and nothing cant be obtained if I really want it.

Fuck...hope it wasn't me that shagged you 'round mate! Be surprised if it was...as bad as my memory is...I can smell cash from 500m away!

Pete

[Crasherfromwayback]

Fucken tell me about it, even when I worked at the competition you and Pete would tag team me for turns at telling me how great the latest GSXR was and how you could get me on one no problems.
I was only there to pick up an o-ring, sheesh!

Funny how I'd always have nothing to do when it came time to do my pickup runs:whistle:

Fuck your o-ring mate. You fancy a new GSxR1000 for 17k?

[cs363]

Fuck...hope it was me that shagged you mate! Wouldn't be surprised if it was...as bad as my memory is...I can smell ass from 500m away!

Pete


There you go Pete, fixed it up for ya...... :rofl:

[Crasherfromwayback]

There you go Pete, fixed it up for ya...... :rofl:

No need getting all jealous like mate. I know you fancy me. Bloody poofta!

[jrandom]

Fuck your o-ring mate.

Ahem.

Not painting a good picture in the context there Pete.

[cs363]

No need getting all jealous like mate. I know you fancy me. Bloody poofta!

Well, you do look good in chaps and a thong I must admit :gob:

[cs363]

Fuck your o-ring mate. You fancy a stretch?


And I wasn't even going to bring that up - but now that jrandom's mentioned it....

[Crasherfromwayback]

Ahem.

Not painting a good picture in the context there Pete.

Mate...we all know even the most perfect of assholes resembles a rusty sherrifs badge more than it does an o-ring.


Well, you do look good in chaps and a thong I must admit :gob:

Bullshit. I never mix the two of them.

[jrandom]

even the most perfect of assholes resembles a rusty sherrifs badge more than it does an o-ring.

That there's signature material that is.

[Crasherfromwayback]

And I wasn't even going to bring that up - but now that jrandom's mentioned it....

Pah. You two should get a room.

[Crasherfromwayback]

That there's signature material that is.

You have my full permission to use it mate!

[cs363]

Bullshit. I never mix the two of them.


Yes, sorry - bad grammar on my part, I apologise profusely.
Upon review I can confirm that they are two seperate photographs and the two articles of clothing were not combined.

[jrandom]

You have my full permission to use it mate!

I hope that you do realise that it's a privilege to spend time underneath the timeless words of Mikey.

[Big Dave]

So that's why Trashy did so well.

All these other shops bend over backwards. :-)

[Crasherfromwayback]

So that's why Trashy did so well.

All these other shops bend over backwards. :-)

Mate...trashy had knee sliders on his levis!

[Broomrider]

This thread has been going for a while now...

And still the worst bike shop in Christchurch is Casbolts... still make you wait, still show no interest and when you ask about a bike they just say no thats all we've got and walk away...

And Next on my list is Canterbury Rides, ignorant barsteward stayed talking on the phone for ages while we stood around obviously wanting service, walked out when none was forthcoming... :angry:

I spent over $13,000 last year on new bike and gear...their loss... :woohoo:

[thepom]

I agree,casbolts for shit service and canterbury rides for telling me I can only test ride their bike for one hour....there were no other people waiting on me to return the bike....:shit:

[Broomrider]

My other half bought a new ST1300 from Hamptons and had great service .

Sportzone suzuki CHCH get my vote for customer service though... :clap:

[Blatman]

Dunno about the worst but in Auck I had great service from Geoff at Red Barons on Gt North Rd, very helpful, friendly and did a great job doing some work on my bike.
Henderson Yamaha, recently changed management - went to buy some stuff last week, not in stock but got it in quick and everyone there was helpful and friendly

[ColonelKFC]

Budget Spares in Wilsons Road Waltham in Chch get a big tick in the box for accessories and service. People in the shop get served while people on the phone hold. However this is done to the people on the phone in the most polite way possible.
Also spent 10-15 minutes sorting out mirrors, to maske sure i got the right type, give 1 yr warranty with batterys they sell and made sure i got the right parts and didn't dick me round. all pretty reasoanble priced too
$75 for 12-A4 Battery
$35 for aftermarket indicator
$30 for mirrors.
For repairs taking my bike to KG motorcycles in Wordsworth st on monday but so far has been good service answering his phone while he is still on holiday.

[Jerry74]

My other half bought a new ST1300 from Hamptons and had great service .

Sportzone suzuki CHCH get my vote for customer service though... :clap:

Have to agree there Hamptons are bloody good.
Sportzone will always come up and ask if you need help.
Trevor Pierce are bloody good too...


Casbolts can still enjoy the great big MIDDLE FINGER from most bikers in Christchurch.... they are the worst ever bike shop I have come across !!!!!

:finger::finger::finger::finger::finger::finger:

[Dooly]

I wonder if Casbolts know that everyone thinks they're cunts?

Brought my Duc off them. I emailed all the Duc dealers 2 yrs back asking if they knew where I could get a NZ new model that I still have. They were one of only a few that emailed back. Think it was a guy Craig (?) who did know, sourced it, convinced the guy to sell it to them, sold it to me, freighted it up, all's good.
No probs whats so ever.

One and only dealing, so thought I'd give them a plug.
Might cheer them up.:niceone:

[Jerry74]

This thread has been going for a while now...

And still the worst bike shop in Christchurch is Casbolts... still make you wait, still show no interest and when you ask about a bike they just say no thats all we've got and walk away...

And Next on my list is Canterbury Rides, ignorant barsteward stayed talking on the phone for ages while we stood around obviously wanting service, walked out when none was forthcoming... :angry:

I spent over $13,000 last year on new bike and gear...their loss... :woohoo:


True there mate, Casbolts are way overpriced too.....

[humvee]

Casbolts service and attitude it still crap - The feeling I get is my Honda is to old(1986) so they don't want to know me. Quote a minimum of $1500(and were unhelpful and rude) for work that I got done else where for $450(and was happy with the result)

Cycletreads - Are still Great, Helpful, well priced and good service.

Street sport I believed has changed ownership and does not do WOFs any more but it still very helpful with a good service

Budget Motorcycle spares are quite good to - but I usaually dont use them because I usually go to Cycletreads or street and sports

[Viscount Montgomery]

Went walkabout round the bikeshops in PN lookin' for a pinlock insert, none of the clueless dicks here know shit about anything. All their fucken accessory departments are full of worthless trinket shit. Nothing of any fucken importance in stock, it's all "we haven't got any in stock at the moment, we could get something in within a few weeks" Ratshit. You can't even get fucken yamaha parts without going to fucken wanganui and those bastards over there are just as fucken dead-loss as fucken palmy, they've never got anything in fucken stock either. You want to spend fucken money and no fucker will take it.

Jesus, all I want is a dark visor insert without having to buy a whole new fucken bastard shoie visor, forget about those inserts some slopie prick sells on trade-me, they're fucken made in fucken china shyte, 25 fucken bucks, jesus was I a fucken mug or what, the fucken thing was a fucken joke, shoddy as all god-damned fucken hell. Don't even think of buying cheap fucken visor inserts off fucken trade-me, that's my advice

As for the new honda shop in PN, they seem to have plenty of new bikes on their showroom floor, but that's about all bike shops are any fucken good for nowadays, you'd be a dope for throwing cash to pimply faced greenhorn mechanics just to piss with your machine. Fuck that. Do it yourself or fucken get your broken fat arses out of motorbikes. Go back to bland cages. You'd suit each other better. The newish kwaka shop used to have a smartass strutting behind the counter who needed a fucken good punch in the teeth, dunno if that wanker still works there now, don't know don't care


The posing bunch of fags at Anza are still a pack of posturing dead-beats, harley-tough crap, ha! what a bunch of slobby arsed dick-wackers. They'll all be sitting around strapping each other off as we speak. That's my run-down of the local bikeshops, nothing's gonna change either

[Crasherfromwayback]

Went walkabout round the bikeshops in PN lookin' for a pinlock insert, none of the clueless dicks here know shit about anything. All their fucken accessory departments are full of worthless trinket shit. Nothing of any fucken importance in stock, it's all "we haven't got any in stock at the moment, we could get something in within a few weeks" Ratshit. You can't even get fucken yamaha parts without going to fucken wanganui and those bastards over there are just as fucken dead-loss as fucken palmy, they've never got anything in fucken stock either. You want to spend fucken money and no fucker will take it.

Jesus, all I want is a dark visor insert without having to buy a whole new fucken bastard shoie visor, forget about those inserts some slopie prick sells on trade-me, they're fucken made in fucken china shyte, 25 fucken bucks, jesus was I a fucken mug or what, the fucken thing was a fucken joke, shoddy as all god-damned fucken hell. Don't even think of buying cheap fucken visor inserts off fucken trade-me, that's my advice

As for the new honda shop in PN, they seem to have plenty of new bikes on their showroom floor, but that's about all bike shops are any fucken good for nowadays, you'd be a dope for throwing cash to pimply faced greenhorn mechanics just to piss with your machine. Fuck that. Do it yourself or fucken get your broken fat arses out of motorbikes. Go back to bland cages. You'd suit each other better. The newish kwaka shop used to have a smartass strutting behind the counter who needed a fucken good punch in the teeth, dunno if that wanker still works there now, don't know don't care


The posing bunch of fags at Anza are still a pack of posturing dead-beats, harley-tough crap, ha! what a bunch of slobby arsed dick-wackers. They'll all be sitting around strapping each other off as we speak. That's my run-down of the local bikeshops, nothing's gonna change either

Had a bad day mate? Go see your doctor...tell him/her you need some valium.

Life's not that bad. Chill out.

[Manxman]

Went walkabout round the bikeshops in PN lookin' for a pinlock insert, none of the clueless dicks here know shit about anything. All their fucken accessory departments are full of worthless trinket shit. Nothing of any fucken importance in stock, it's all "we haven't got any in stock at the moment, we could get something in within a few weeks" Ratshit. You can't even get fucken yamaha parts without going to fucken wanganui and those bastards over there are just as fucken dead-loss as fucken palmy, they've never got anything in fucken stock either. You want to spend fucken money and no fucker will take it.

Jesus, all I want is a dark visor insert without having to buy a whole new fucken bastard shoie visor, forget about those inserts some slopie prick sells on trade-me, they're fucken made in fucken china shyte, 25 fucken bucks, jesus was I a fucken mug or what, the fucken thing was a fucken joke, shoddy as all god-damned fucken hell. Don't even think of buying cheap fucken visor inserts off fucken trade-me, that's my advice

As for the new honda shop in PN, they seem to have plenty of new bikes on their showroom floor, but that's about all bike shops are any fucken good for nowadays, you'd be a dope for throwing cash to pimply faced greenhorn mechanics just to piss with your machine. Fuck that. Do it yourself or fucken get your broken fat arses out of motorbikes. Go back to bland cages. You'd suit each other better. The newish kwaka shop used to have a smartass strutting behind the counter who needed a fucken good punch in the teeth, dunno if that wanker still works there now, don't know don't care


The posing bunch of fags at Anza are still a pack of posturing dead-beats, harley-tough crap, ha! what a bunch of slobby arsed dick-wackers. They'll all be sitting around strapping each other off as we speak. That's my run-down of the local bikeshops, nothing's gonna change either

Wow. Talk about entering with a bang on your first post.

Don't hold back now will ya??!!:devil2:

[Lonebull]

well Road and Sport and Boyd Honda in hammy are both pretty good - well experienced guys who know their stuff. they are well priced too. boyds have really looked after me and my bmx team, so big ups to them. no problems taking anything for test rides either.


I agree with Boyds in Hamilton being good. Haven't had great service from Road and Sport. I bought two bikes from them and had most of my servicing done there for a few years. My missus went in to order a new wing mirror from them and they wouldn't order it till she gave them a deposit but with all due respect you guys up north don't know how good you have it. I moved down south in 2000 and was blown away by South Island motorcycle shops. No service, lack of stock, no accessories. Christchurch is by far the worst. I go to McIver and Veitch in Dunners now. They are expensive but at least the service is good.

[NiggleC]

when i go into Casbolts there seems to be an air of indifference that leaves me cold and thinking - nah i'll spend my money elsewhere (i like looking at the ducatis tho). Despite the fact they feature heavily in this thread they are,after god knows how many years, still in business when many more "friendly" shops have fallen by the wayside.

It would be an interesting business to analyse.


As for Canterbury rides about 2 years ago i asked for a price for 4 valve guides for the R80. Quoted $44 each! Got them from UK in 5 days - all 4 for $75. I leave you to draw your own conclusions why they haven't seen much of me since.

[325rocket]

Went walkabout round the bikeshops in PN lookin' for a pinlock insert, none of the clueless dicks here know shit about anything. All their fucken accessory departments are full of worthless trinket shit. Nothing of any fucken importance in stock, it's all "we haven't got any in stock at the moment, we could get something in within a few weeks" Ratshit. You can't even get fucken yamaha parts without going to fucken wanganui and those bastards over there are just as fucken dead-loss as fucken palmy, they've never got anything in fucken stock either. You want to spend fucken money and no fucker will take it.

Jesus, all I want is a dark visor insert without having to buy a whole new fucken bastard shoie visor, forget about those inserts some slopie prick sells on trade-me, they're fucken made in fucken china shyte, 25 fucken bucks, jesus was I a fucken mug or what, the fucken thing was a fucken joke, shoddy as all god-damned fucken hell. Don't even think of buying cheap fucken visor inserts off fucken trade-me, that's my advice

As for the new honda shop in PN, they seem to have plenty of new bikes on their showroom floor, but that's about all bike shops are any fucken good for nowadays, you'd be a dope for throwing cash to pimply faced greenhorn mechanics just to piss with your machine. Fuck that. Do it yourself or fucken get your broken fat arses out of motorbikes. Go back to bland cages. You'd suit each other better. The newish kwaka shop used to have a smartass strutting behind the counter who needed a fucken good punch in the teeth, dunno if that wanker still works there now, don't know don't care


The posing bunch of fags at Anza are still a pack of posturing dead-beats, harley-tough crap, ha! what a bunch of slobby arsed dick-wackers. They'll all be sitting around strapping each other off as we speak. That's my run-down of the local bikeshops, nothing's gonna change either

best post ever.

and i agree with a lot of it. im amazed that bike shops dont stock (what should be) pretty standard parts. try to get a 15 tooth front sprocket for a current cbr600 OR a generic gear indicator OR a power commander OR a tail tidy bla bla bla i could go on for a while. surely im not the only person wanting to get after market bits for my bike???
before all the shop owners / parts guys get all defensive im not having a go im just stating a point.
if any one is interested ive been getting all my parts from These guys at Gingerparts (http://www.gingerparts.com/) in the u.k. pretty good selection and are very good to deal with. turn around is about 5 working days.

[NewRob]

If you are in Auckland, try out Mt.Eden Motors and cycletreads...I have been there many times and the staff are always too glad to give you a hand.
But some shop staff are really unpleasent and no help at all,looking down at you as if you don't have the money to buy their stuff. I know as I have been to a few bike shops, and boy do they have a lazy attitude and poor service.
Keep looking and you will find the one to your liking. Cheers.

[Crasherfromwayback]

best post ever.

and i agree with a lot of it. im amazed that bike shops dont stock (what should be) pretty standard parts. try to get a 15 tooth front sprocket for a current cbr600 OR a generic gear indicator OR a power commander OR a tail tidy bla bla bla i could go on for a while. surely im not the only person wanting to get after market bits for my bike???
before all the shop owners / parts guys get all defensive im not having a go im just stating a point.
if any one is interested ive been getting all my parts from These guys at Gingerparts (http://www.gingerparts.com/) in the u.k. pretty good selection and are very good to deal with. turn around is about 5 working days.

Don't take this as overly defensive mate...but think about this for a mo. If every shop in Welly (or any other city in NZ for that matter) tried to stock a 15t front sprocket, a power commander, and a tail tidy for each and every model bike they sold...they'd go broke. All well and good that the UK dealers do/can. But don't forget...the population of London is approx 11 million people.

Most dealerships will be only too happy to try and source anything you want, but alot of the time even the wholesalers won't stock it. There are probably 10 current model CBR600's stalking NZ's roads with tail tidy's on them. Most of the bigger UK shops probably sell 10 of them a week.

I've worked in five different shops both here in Welly and in Brisbane over the last 22 years...and I know how they work. When I was at Boyle Kawasaki...we had base and head gskt's for every current two stoke moto-x bike the big 'K' made in stock at all times. Because that's what we specialized in. Farm dealers here in NZ will have most bits for common quads.

At Wellington Motorcycles we try to keep most regularly needed bits in stock for most of the things we sell. But even though we're big by NZ stds...it's simply not possible to have everything, all of the time.

So go easy on your local shop/hang out people. Simply ask them to get you what you want. And if you keep buying your shit offshore via the internet...don't bitch and moan here when there are no more shops left in business to tune your bike.

Times are tough. Support the locals. They really do want to help.

[325rocket]

Don't take this as overly defensive mate...


dont worry i wont.





If every shop in Welly (or any other city in NZ for that matter) tried to stock a 15t front sprocket, a power commander, and a tail tidy for each and every model bike they sold


im not trying to be silly about this but its pretty obvious what bikes that people would want this stuff for. in your case gsxr600 / 1000. the 15t sprocket was just an example and like a lot of parts it is the same unit that fits any 600rr from 03 - current. i would never expect any shop to stock a full range but that sprocket will fit rr's from the past 6 years and its a $25 part.
tail tidy is a bit different and i understand that but i have been asked by about 6 people in wellington where it came from so maybe there is a market there. gear indicator, generic part and will fit any bike. power commander bit more of a big ticket item and i can understand not stocking them but there are people out there that can get a bit impulsive and if its not there you cant sell it.



Most dealerships will be only too happy to try and source anything you want, but alot of the time even the wholesalers won't stock it. There are probably 10 current model CBR600's stalking NZ's roads with tail tidy's on them.


well if you could get them .... sorry pt



And if you keep buying your shit offshore via the internet...don't bitch and moan here when there are no more shops left in business to tune your bike.


good point but the good tuners dont work in the shops anyway ;)



Times are tough. Support the locals. They really do want to help.


times are tough and i bet theres a few shop owners out there now wishing they had made it easier for us to support them when times were not so tough.

as i said before im not trying to have a go and im not pissing and moaning either, just stating my observation. i try to be open minded and im pretty sure i have pointed out good shops ive used earlier in this thread but but we are on page 24 here and we cant all be wrong.

[Crasherfromwayback]

good point but the good tuners dont work in the shops anyway ;)



times are tough and i bet theres a few shop owners out there now wishing they had made it easier for us to support them when times were not so tough.

as i said before im not trying to have a go and im not pissing and moaning either, just stating my observation. i try to be open minded and im pretty sure i have pointed out good shops ive used earlier in this thread but but we are on page 24 here and we cant all be wrong.

The BEST tuners work in shops mate. Trust me on that one. And it's all good that you can say what you think. That's what this place is all about! I simply feel that in my experience most shop owners would like to think that they AND their staff will do their best to help.

Shit...I know my faults. My memory is shite...I often forget to get back to people...and I know there's nothing more frustrating as a customer. But I really do like to help customers. A well pleased customer is a happy thing.

So if you're having troubles with certain staff at certain shops...either try a different staff member, or let the staff member know your concerns.

Most guys/gals that work in bike shops are enthusiasts...just like you. Talk to them.

[Headbanger]

You can't even get fucken yamaha parts without going to fucken wanganui and those bastards over there are just as fucken dead-loss as fucken palmy, they've never got anything in fucken stock either. You want to spend fucken money and no fucker will take it.


As much as I like your post, You can't expect a small provincial outlet to carry much stock. In my experience the local Yamaha shop will know what your asking for and get it in overnight.

The workshop guys are damn talented as well.

[Monty69]

We have the same problems in chch, i posted a thread last week about MOTORCYCLE IMPORTS DIRECT, the worst service imaginable, the owner of the store will lie right to your face jst to save a few dollars. DO NOT shop there. And casbolts Honda is rather poor for a dealership, i was looking at buying a cbr125r for the missus last week, and i had to go ask for help as none of the staff could be bothered cuming out from behind the counter, then for some reason their on-road costs are 150 bucks more than HAMPTON HONDA in hornby.... And the bike itself was 130 bucks more too:nono:... So i went to hampton honda obviously where the service was the best ever:first:

[Taz]

Went walkabout round the bikeshops in PN lookin' for a pinlock insert, none of the clueless dicks here know shit about anything. All their fucken accessory departments are full of worthless trinket shit. Nothing of any fucken importance in stock, it's all "we haven't got any in stock at the moment, we could get something in within a few weeks" Ratshit. You can't even get fucken yamaha parts without going to fucken wanganui and those bastards over there are just as fucken dead-loss as fucken palmy, they've never got anything in fucken stock either. You want to spend fucken money and no fucker will take it.

Jesus, all I want is a dark visor insert without having to buy a whole new fucken bastard shoie visor, forget about those inserts some slopie prick sells on trade-me, they're fucken made in fucken china shyte, 25 fucken bucks, jesus was I a fucken mug or what, the fucken thing was a fucken joke, shoddy as all god-damned fucken hell. Don't even think of buying cheap fucken visor inserts off fucken trade-me, that's my advice

As for the new honda shop in PN, they seem to have plenty of new bikes on their showroom floor, but that's about all bike shops are any fucken good for nowadays, you'd be a dope for throwing cash to pimply faced greenhorn mechanics just to piss with your machine. Fuck that. Do it yourself or fucken get your broken fat arses out of motorbikes. Go back to bland cages. You'd suit each other better. The newish kwaka shop used to have a smartass strutting behind the counter who needed a fucken good punch in the teeth, dunno if that wanker still works there now, don't know don't care


The posing bunch of fags at Anza are still a pack of posturing dead-beats, harley-tough crap, ha! what a bunch of slobby arsed dick-wackers. They'll all be sitting around strapping each other off as we speak. That's my run-down of the local bikeshops, nothing's gonna change either

Jeez mate...... Why don't you tell us how you really feel?? :lol:

[ynot slow]

How about the fact as I see it,coming from a reasonable sized town in the Naki to Palmy the shops in Hawera,Stratford as an example deal with farm and road customers so having an assortment of clothing for example is near impossible,as with helmets,they need to stock base model off road,open,full and flip lids,if they stocked all sizes and models shit talk about inventory and dead $$$ on the shelf.Anytime I needed items and not in stock it was next day.

Any parts I've needed have been overnight,i.e ventura headlight protector.Oil filter was in stock,items like this should be in stock at most franchise dealers.

I don't mind waiting a day if the helmet I want isn't in stock.

[pritch]

Jesus, all I want is a dark visor insert without having to buy a whole new fucken bastard shoie visor, forget about those inserts some slopie prick sells on trade-me, they're fucken made in fucken china shyte, 25 fucken bucks, jesus was I a fucken mug or what, the fucken thing was a fucken joke, shoddy as all god-damned fucken hell. Don't even think of buying cheap fucken visor inserts off fucken trade-me, that's my advice

Welcome to KB. I look forward to more of your work :yes:

[crazybigal]

I have no problem with any of the bike shops here in wellington but many times i have voted with my feet! (not going to bag people or shops on here)
I have to say i get most of my parts from GP honda tauranga as they look after me so well its not even worth wondering into a local anymore.
One thing i will say is if Suzuki NZ and Bulewing Honda didnt rip people off with their parts prices id stop buying my more expensive bit overseas.
I wouldnt expect shops to stock everything under the sun as we all know times are tough and cashflow is tight, thats business in this country full stop.
just my 5 cents!



Don't take this as overly defensive mate...but think about this for a mo. If every shop in Welly (or any other city in NZ for that matter) tried to stock a 15t front sprocket, a power commander, and a tail tidy for each and every model bike they sold...they'd go broke. All well and good that the UK dealers do/can. But don't forget...the population of London is approx 11 million people.

Most dealerships will be only too happy to try and source anything you want, but alot of the time even the wholesalers won't stock it. There are probably 10 current model CBR600's stalking NZ's roads with tail tidy's on them. Most of the bigger UK shops probably sell 10 of them a week.

I've worked in five different shops both here in Welly and in Brisbane over the last 22 years...and I know how they work. When I was at Boyle Kawasaki...we had base and head gskt's for every current two stoke moto-x bike the big 'K' made in stock at all times. Because that's what we specialized in. Farm dealers here in NZ will have most bits for common quads.

At Wellington Motorcycles we try to keep most regularly needed bits in stock for most of the things we sell. But even though we're big by NZ stds...it's simply not possible to have everything, all of the time.

So go easy on your local shop/hang out people. Simply ask them to get you what you want. And if you keep buying your shit offshore via the internet...don't bitch and moan here when there are no more shops left in business to tune your bike.

Times are tough. Support the locals. They really do want to help.

[Sully60]

One thing i will say is if Suzuki NZ and Bulewing Honda didnt rip people off with their parts prices id stop buying my more expensive bit overseas.


And finally someone can see past the shit and understands the problems the guy on the counter has to deal with.

There really doesn't seem to be any real rhyme or reason to pricing of parts but it's the importers of parts which always seem to do ok.

An example from two of the genuine parts brands I have sold (these are relatively old figures but still the same importers)

Windscreen for an 02 YZF-R6, retailed at about $130 inc GST not bad?

Muffler Packing for an 02 CRF450R retailed at about $520 inc GST:gob:

So take from that what you will but the dealers are generally only passing these parts on at the recommended retail and therefore only making what could be described as reasonable margins on genuine parts.

It's a chicken and egg situation as you said, some dealers obviously didn't help themselves by having low standard of service but how do you train people or hire competent staff when their income is so low you hire people at $8.50 an hour (that's what I started on in the trade in 1999)


I tried on many occasions to source GP from overseas dealers (Peter Stephens in Melbourne was the usual target) and whilst the pricing difference was enough to make it viable cost wise, the franchise protection rules prevented them from selling the parts to us (directly anyway) so we where stuck with Blue Wing, great.

The roadbike owners in this country also have to remember that these bike are actually quite a small percentage of their market. Buy a TRX500 quad and you could probably rebuild it out of parts in a week. They sell plenty of these and the parts to keep them working.

So why would the importers stock large numbers of parts for machines that make up such a small part of their numbers and that don't effect the productivity of their target market buisnesses?

I mean before McDonalds went to make to order did you expect to walk in and buy a Vege burger out of the production bin?

I didn't make it this way, I'm lucky enough to have learned enough in my time in the trade that I don't rely on dealers that much any more. I do feel for those who feel they aren't getting the service they expect and end up spending their money offshore. I'm sure they'd much rather support the local economy but why would you if your're paying premium prices and not getting good service?


Rant over, breathing now!

[Crasherfromwayback]

but how do you train people or hire competent staff when their income is so low you hire people at $8.50 an hour (that's what I started on in the trade in 1999)


They paid you THAT much??:spanking:

[Sully60]

They paid you THAT much??:spanking:

Yep, no shit.

[Crasherfromwayback]

Yep, no shit.

Fark...we were gonna offer you 5.50.

[Sully60]

Fark...we were gonna offer you 5.50.

I'd pay that to work in the same shop as you:love:

[Crasherfromwayback]

I'd pay that to work in the same shop as you:love:

lol...I'll teach you everything I know. That'll take about two seconds!

[bistard]

lol...I'll teach you everything I know. That'll take about two seconds!


You guys need to get a room!!!
FAGS!!!!!!




How are the "Crocs" Craig????

[Sully60]

How are the "Crocs" Craig????

You should know, I left them under your bed last night:blip:

[Trudes]

:rofl: this thread is finally getting good!! :spanking:

[jafar]

A couple of mates went to Wellington Motorcycles last week to do a trade, trade was successfully made & the dealers staff made them feel welcome & even found them some overnite accommodation,all this right on top of Waitangi day !! :2thumbsup

Well above the call of duty IMHO & very much appreciated by the guys. 10 out of 10

[Crasherfromwayback]

You guys need to get a room!!!
FAGS!!!!!!




How are the "Crocs" Craig????

Bit rich coming from you mate! Not only did you used to 'work' with him...you know what he wears!

Bloody poofta!

[MarkH]

Most dealerships will be only too happy to try and source anything you want, but alot of the time even the wholesalers won't stock it.

So go easy on your local shop/hang out people. Simply ask them to get you what you want. And if you keep buying your shit offshore via the internet...don't bitch and moan here when there are no more shops left in business to tune your bike.

Times are tough. Support the locals. They really do want to help.

I try to support the local shops, but as you say - a lot of time even the wholesalers won't stock the part you want. So what are you supposed to do if you shouldn't take your business to the overseas internet based companies?

I tried to buy a Givi windscreen for my scooter - the retailer had 2 bits of bad news: 1. they didn't have it in stock, 2. the wholesaler was also out of stock. They told me that the wholesalers had the screens on order but the shipment wouldn't arrive until November, this was in August! So I bought my screen from overseas and actually paid more for it - but it only took 1 week, not 10. The Givi screen made a HUGE difference to my enjoyment of riding my scooter, no way I wanted to wait 10 weeks!

I tried to order a service manual for my scooter locally, they told me they couldn't get one, within a week my manual arrived from overseas.

I also asked if they were able to get hold of parts like:
- Malossi clutch
- J.Costa Variator
- Leo Vince Exhaust
The answer was no, apparently there isn't enough demand for after-market parts like this. So if I want to buy any of these things then I guess I'll be ordering them from overseas.

I say - fuck 'em! If I give them a chance and they can't supply what I want then tough titties if my money goes to some offshore company! I am living in Auckland and if a few bike shops that don't do a good job of providing goods & services end up going out of business then no biggie, there will be other shops I can go to.

[Jerry74]

Casbolts... I would still rather be slapped on the cock with a jandal than ever shop in that overpriced, ignorant, piss poor excuse for a motorcycle shop....

The only reason they are still in business is that their customers have not realised that there are other bike shops in Christchurch that will give you decent service and leave some dollars in your wallet....

Hamptons would have to be the best in ChCh

[Dean]

I would still rather be slapped on the cock with a jandal

:eek5::gob::wacko::whistle::yes::woohoo::rockon:

[Trudes]

Sounds to me like Christchurch is in desperate need of a good bike shop.....

[Hitcher]

:eek5::gob::wacko::whistle::yes::woohoo::rockon:

For fuck's sake. Not a word uttered.

[Trudes]

For fuck's sake. Not a work uttered.

I try not to utter any work either, especially when a fuck is at sake!

[AllanB]

Casbolts... I would still rather be slapped on the cock with a jandal



Hmmmmmm jandal slapping :2thumbsup

[Dean]

I would still rather be slapped on the cock with a jandal

sounds like someones got some polynesian fantasies

[Jerry74]

sounds like someones got some polynesian fantasies

hahahahahahahaha thats bloody funny!!!

[Jerry74]

go to Casbolts and see why I would rather be slapped with a jandal.....

[Podo]

None one done anything about Tauranga yet.

1 ) Bay Ride Yamaha(use to be suzuki) wouldn't touch them with a 10 foot barge pole, had many problems with prices, and way treated bikes in there care. 2/10

2) Baycity Motorcycles(kawasaki, mv, ducati, ktm etc) They have been pretty good, got my 1100 from them gave me a good trade on old bike, parts are middle road price. (But my brother in law to be works here so can't be to rough on them either) 8/10

3) Smiths Motorcycles(most dealers in scootors) One of the cheapest parts place in town, does Wof at good price, never really been thru the workshop. 7/10

4) BMW shop. Good little shop even if they only really sell bmw, there parts are well prices, the workshop is prices good as well, and all ways willing to help. 8/10

5) Motogb(suzuki dealer) This is a new dealer ship only really been around for about a year now, havn't gone thru the workshop but i know the guy who runs it and he knows his stuff, and Glen the salesman is always happy to help. and parts are middle of the road sorta price so they get an 8/10 as well.(also were i be getting the new gsxr600 from)

Yes, we are pretty fortunate here in Tauranga, I have dealt with most and they seem pretty attentive. Andy Murdoch at Bay City is head and shoulders above the rest in selling skills and after sales service though. A lot of the complaints I read on this forum seem to boil down to lack of salesmanship in the front line, which is just a lack of training, something Andy and his team do not suffer from, Andy calls me every year chasing me to upgrade.

[Hawkeye]

One particular shop in Wellington will not be getting much of my business in future. Tried to charge me 6 hours labour to fit an alarm. Also tried to charge me the labour time for fitting other parts that were included in the sale of the bike. They couldn't get the $ value for the sale so tried to make up the deficit in the workshop bill.

[Drtylilman]

I recently got back on a bike and would have to agree with everyone slagging off Casbolts. I can't say I've ever encountered prices quite as inflated as the ones at that shop. I was looking at getting a pair of Dririder boots with a RRP of $169 they had them in there for over $200, the other shops who sold that brand aren't much better. The only place that actually sold them at the RRP was Trevor Pearce Motorcycles, and the staff there are freindly to boot.

[Smorg]

Once upon a time there was Atomic Wreckers on Barrys Point Road.



The End.

[sondela]

The only place that actually sold them at the RRP was Trevor Pearce Motorcycles, and the staff there are freindly to boot.

That's probably why the price was low then..

[3umph]

Sounds to me like Christchurch is in desperate need of a good bike shop.....

We have some good ones.... but also some very bad ones

[BrendanZX9R]

yep, I have to agree. The service at casbolts in chch could use some work. The guys behind the counter aren't too bad but their service department know how to rip you off. I once made the mistake of taking my 2002 XR650R for a warrant and it was amazing what they found to fail it on. The list was huuuuuge! it even included the knob missing from the light switch (the switch still worked) - apparently a missing knob is unsafe.......

The bike came factory with pillion pegs - these were also "illegal" and needed to be removed. I also had to replace the rear wheel bearings, the front brake disc and put a new reflector on the number plate. It was a hard pill to swallow seeing as it had done maybe 750kms since the last warrant was issued. I understand they were just doing their job, and that some of the things they failed on may well have needed attention. But it did seem like they were trying to fail it.

Then I foolishly took it back for another warrant before i sold it and was given another list of things that required attention before a warrant could be given. Again the wheel bearings were failed - as were the front discs! I was amazed especially seeing as they knew it was for sale and the warrant was a condition of the sale, but I was even more amazed when the mechanic offered to buy it!
The guy I ended up selling it to was the son of the owner of the Honda dealership up in Otorohanga - he couldn't understand how they failed the wheel bearing and brake discs - in his opinion there was nothing wrong with them.

I'm not saying anything dodgy was going on, but it was a bit coincidental that they failed it on parts that they supplied and fitted a year earlier and then offered to buy it (at a low price because it didn't have a warrant).

Anyway, I now use trevor pierce for all my servicing etc and they have been great to deal with.

[Bladeslapper109]

LOL yep, hence why i only bought the spool back protector for $129.95 thought that was ok because everyone else sells them at the same price, as for the gloves and knee sliders..... well stuff that ill go somewhere else... I reakon one of the best motorcycle shops is Haldanes.. Everytime i went there, whether it was to drool or to buy stuff, i always got offered help straight away.... top shop :niceone:

As for deep pockets..... well i dont know but i just started a second job (back milking afternoons after doing my postie round) so im starting to turn out like KK.... all work and no sleep:wacko:

Haldanes is the worset shop i have ever been to. Been in there many times. Too tired right now to elaborate.

Worried his loan gn250 was going to get stolen overnight.

[ColonelSponz]

If you're in Dunedin and looking for a bike then steer clear of Otago Honda. This place has terrible customer service and, from my own and others experience, some of their salesmen (not all) are real slimy bastards.

[Cajun]

If you're in Dunedin and looking for a bike then steer clear of Otago Honda. This place has terrible customer service and, from my own and others experience, some of their salesmen (not all) are real slimy bastards.

well they have already closed down from what i am lead to believe, or gone in to liquidation

[rosie631]

1.

My vote for the worst would be Eric Woods in ChCh. Used to be a Suzi dealer but are now Harley and Aprillia (and I think Guzzi). I got well and truely screwed over there a few years ago by the man himself.

That shop is trading as Rolling Thunder now. Don't know if Eric Woods is still there or if it is new owners. Anyway, I find them good to deal with.

[AllanB]

If you're in Dunedin and looking for a bike then steer clear of Otago Honda. This place has terrible customer service and, from my own and others experience, some of their salesmen (not all) are real slimy bastards.


I had excellent service from these chaps all the way from Christchurch! I purchased two bikes off them- delivered to me in CHCH for free - great prices and a excellent trade in as well. Gone now I hear, but a load of years away until I get another new one......:no:

[lakedaemonian]

That shop is trading as Rolling Thunder now. Don't know if Eric Woods is still there or if it is new owners. Anyway, I find them good to deal with.

Eric Wood sold up, retired, and moved up north sometime around 2001-2002.

[ColonelSponz]

well they have already closed down from what i am lead to believe, or gone in to liquidation


Well, can't say that I or anyone else I know will be sad to see them go.

[hayden123]

All I can say to anyone in Dunedin is to steer clear of SPV. They may be the Kawasaki agents in Dunedin but by God they don't know what the fuck they're doing. I've already written a rant about them so I guess I should shut up but yeah, they're shit.

[MIXONE]

Just got back from a trip to Chchur where I managed to fit in a visit to a few bike shops.
First was the chopper shop (Outrageous Choppers?).
First reaction was "Goddamn do people actually pay that much for a bike"
Second "How the fark do they ride them home?"
Works of art but it would be a mission punting one of them through the Buller Gorge.
Next up was Rolling Thunder.Dribble,dribble,dribble and not hassled by even one salesman.:2thumbsup
Down the road to the Triumph shop for another salivating episode.
Excellent place and was even offered a fresh real coffee while wandering around dreaming by the dude behind the sidecar speed record whose name I forget.
All in all an excellent way to spend a few hours.
I'm off to buy a lotto ticket now because there's this certain chop that looked all alone and lonely.

Fark the number of the beast....

[Peter M]

,,

Yep, Id agree with you Marty, have bought and sold bikes with Greg, always good, great after sales service never a problem to take demos for LONG rides,
also has that great pop in anytime for a coffee attitude, supports Honda trail rides, race day coaching, happy as I am with my R6, I have a feeling next bike will come from Boyds, oh yeah and hes right into those south island road rides tours. :cool:

Firefight. :crazy:
ANZA have great bikes, but don't treat you well, they tend to look down on you, disapointing as I want to buy a Harley.

Wellington Motorcycles , they have been 10 out of 10, had 2 good test rides on 2 Harleys, they could not be more helpfull - hell they even made me a coffee. On service ( yet to talk deals though ) they are very likley to sell me a bike.

TSS are friendly , they just do not have what I am looking for.

Whitlock Suzuki Wanganui , the guy Aaron seems a decent chap , sadly Suzuki look better than they ride.

[cs363]

ANZA have great bikes, but don't treat you well, they tend to look down on you, disapointing as I want to buy a Harley.

Wellington Motorcycles , they have been 10 out of 10, had 2 good test rides on 2 Harleys, they could not be more helpfull - hell they even made me a coffee. On service ( yet to talk deals though ) they are very likley to sell me a bike.

TSS are friendly , they just do not have what I am looking for.

Whitlock Suzuki Wanganui , the guy Aaron seems a decent chap , sadly Suzuki look better than they ride.

If you want a Harley and given where you live I'll give Wellington MC the big thumbs up over Anza. WMC are a much more professional operation on the whole and I'm talking all departments here as the other ones (parts, workshop, accessories etc.,) are going to comeinto play post purchase.
Go and see Pete in sales (if you haven't already), tell him you're on KB and he'll really look after you! he posts on here as Crasherfromwayback if you want to PM him with questions re; your prospective purchase.

:) Enjoy

[madbikeboy]

Took a ZX10R from the professional and cool Tam at Mt Eden Motorcycles. Loved the service, couldn't get on with the 10. 10 out of 10, Mt Eden.

Went to Haldanes - Tony in parts is really great. But they couldn't make it harder to buy a bike... If you want to test ride an 848 (logical choice given the price of the CBR1000, the front end on the ZX10R, the twin pipes of the GSXRthou), then you have to order one. Who the fuck buys a bike without riding it?

So, I'll be in Italy, Bologna soon. I'm not sure about the sights, but that's where Ducati is. I think I'll ask them if I can take one for a ride, and doing the math, it's cheaper to buy one there, and ship it home... Said that to Haldanes, apparently they're not interested in servicing one if bought offshore. Cock and double cock. Not their fault apparently for loads of reasons that make sense but from a service perspective, that blows.

Still, they have Tony, so I'll continue to buy parts from them.

10 out of 10 for the parts guys at Haldanes.
1 out of 10 for the sales guys...

[Farab]

Took a ZX10R from the professional and cool Tam at Mt Eden Motorcycles. Loved the service, couldn't get on with the 10. 10 out of 10, Mt Eden.

Went to Haldanes - Tony in parts is really great. But they couldn't make it harder to buy a bike... If you want to test ride an 848 (logical choice given the price of the CBR1000, the front end on the ZX10R, the twin pipes of the GSXRthou), then you have to order one. Who the fuck buys a bike without riding it?

So, I'll be in Italy, Bologna soon. I'm not sure about the sights, but that's where Ducati is. I think I'll ask them if I can take one for a ride, and doing the math, it's cheaper to buy one there, and ship it home... Said that to Haldanes, apparently they're not interested in servicing one if bought offshore. Cock and double cock. Not their fault apparently for loads of reasons that make sense but from a service perspective, that blows.

Still, they have Tony, so I'll continue to buy parts from them.

10 out of 10 for the parts guys at Haldanes.
1 out of 10 for the sales guys...

1) Mt Eden's service is great!

2) Whats up with Honda's new prices?!?! (in relation to your comment about it being cheaper to buy overseas and ship bacK)

[madbikeboy]

1) Mt Eden's service is great!

2) Whats up with Honda's new prices?!?! (in relation to your comment about it being cheaper to buy overseas and ship bacK)

$25k for a Japanese litre is too much.

$26k for an 848 is too much. I have a contact in a dealership close to head office which will do a deal for me - but I want to ride it first...

[Gubb]

Pssssssst.

A Streety is only $15k

[madbikeboy]

Pssssssst.

A Streety is only $15k

It's a fucking bargain. Better than a KTM, sexier than Angelina Jolie covered in baby oil, and better than a thai massage with a happy ending.

And it's crash hot in white.

[cs363]

It's a fucking bargain. Better than a KTM, sexier than Angelina Jolie covered in baby oil, and better than a thai massage with a happy ending.

And it's crash hot in white.


Dunno about the white, but agree with the rest :D

Has to be one of the best new bike buys going, bang for buck.

[Farab]

$25k for a Japanese litre is too much.

$26k for an 848 is too much. I have a contact in a dealership close to head office which will do a deal for me - but I want to ride it first...

Pfft, try again. List price for the CBR is $26 950! I seriously don't know how they come up with this pricing when people are being laid off left, right and centre in this current economic climate.

[cs363]

Pfft, try again. List price for the CBR is $26 950! I seriously don't know how they come up with this pricing when people are being laid off left, right and centre in this current economic climate.


You just answered your own question. Exchange rates, cost of fuel, reduced demand, higher material costs etc = higher priced bike (and other stuff)

[Farab]

And a new R1 is $24K? A ZX10 even cheaper...

[cs363]

And a new R1 is $24K? A ZX10 even cheaper...

It would depend on where they are made and when, relative exchange rates whether they have stock sitting and a heap of other variables. None of those distributors are making huge margins and neither are the shops. There certainly is a huge variance with pricing on new models at the moment though and theres some bargains like the Street Triple to be had. Personally unless something radical happens I can't see prices coming down on imported goods for a while.

[Farab]

I'm by no means saying its the dealers. But I can't help but wonder what % of the current economic climate is actually to blame for this massive increase.
I hear what you are saying, but who is actually going to buy jap bikes at this price?

[cs363]

I'm by no means saying its the dealers. But I can't help but wonder what % of the current economic climate is actually to blame for this massive increase.
I hear what you are saying, but who is actually going to buy jap bikes at this price?


Yeah it's a bit of a viscious circle :(


It's funny, I'm just reading a Motor Cycle Mechanics magazine that is the June 1979 issue, it's cover price is 60p (NZ$1.75 in pencil) ....what price do we pay for magazines now? In the letters pages people are complaining because bikes like GS1000 Suzuki's, Honda CBX's and Yamaha XS1100's are pricing themselves off the market at around GBP2000! There are also people questioning the need for bikes with over 100hp, whinging about the price of petrol (60p a gallon I think it was...) and the cost of insurance - it makes you realise that in some ways thing's don't change as much as you think.... lol

[Dodgyiti]

Generally Jap bikes have always been cheaper. Hence they sell truck loads of them. But in the last 5 years that has changed somewhat. Triumph has led the way and Ducati and BMW (and to a lesser extent KTM) are not that far off the Jap prices for the bread and butter models.

Compare a 1980 BMW R100 new price against a same year Suzi GS1000

From memory I think the Beemer was about 60% dearer.

That would never cut the mustard now.

26K for the Honda? It's a great bike from all accounts, but I would hate to imagine the resale value after 2 years- maybe 18K? Whereas the 848 Duc would most likely be the same as that because of grey imports.
Things are changing alright.

I was after a 1000S Duc last year. 26K from Haldanes or a grey import from the states for 18K on the road with less than 2000km. How are they supposed to compete with that? I asked Richard what how he copes with the likes of Emoto and others bulk grey importing 1 year old and less bikes and selling them at 30% or more under retail. He just shrugged his shoulders, and I kinda feel for him.

[scracha]

I try to support the local shops, but as you say - a lot of time even the wholesalers won't stock the part you want. So what are you supposed to do if you shouldn't take your business to the overseas internet based companies?

I tried to buy a Givi windscreen for my scooter - the retailer had 2 bits of bad

I totally agree with you there mate. If their suppliers/wholesalers are rubbish then they should seek out alternative ones. Blaming official suppliers just doesn't cut the mustard these days. Everybody knows that NZ is a small place and the official distributers often have huge delays in getting parts. I know two local bike shops who have got their finger out their arse and found good alternative overseas suppliers.

If you could jump onto your computer and find the parts then why the hell couldn't the bike shop take your phone number and do the same? Because your business was ultimately in the "too hard" basket.

[madbikeboy]

I totally agree with you there mate. If their suppliers/wholesalers are rubbish then they should seek out alternative ones. Blaming official suppliers just doesn't cut the mustard these days. Everybody knows that NZ is a small place and the official distributers often have huge delays in getting parts. I know two local bike shops who have got their finger out their arse and found good alternative overseas suppliers.

If you could jump onto your computer and find the parts then why the hell couldn't the bike shop take your phone number and do the same? Because your business was ultimately in the "too hard" basket.

Yeah, totally agree.

Haldanes used the excuse of having to work through Australia - so I assume another layer of margin, and import / export duties etc. Plus more shipping which sucks for the environment.

The business model that uses is 20 years out of date.

[madbikeboy]

Pfft, try again. List price for the CBR is $26 950! I seriously don't know how they come up with this pricing when people are being laid off left, right and centre in this current economic climate.

We've been protected from price increases for a while with our high exchange rate. $26,950 is too much coin for a Blade - in 4 years time it will be worth half that.

I want to be able to keep the next bike for a while - I'm buying new for the first time ever - it has to tick a lot of boxes. I've owned my CBX for a LONG time (12 years?), and even Scoot, well, she's been around 4 or more years.

This will be the last road bike that I'll be able to justify for the next ten years, and I'll keep it that long if I'm buying new.

If dealers get fucked off because I'm investing a lot of time in the decision, it's tough, I need to get this one right (took me a year to buy Scoot, and I'm still really impressed with her).

Out of interest, Scoot still has more mid range grunt than any of the latest thous - the ZX10R feels lethargic in comparison, and the latest GSXR1000 has heaps up top, but in the middle, where we spend most of our time, it's lacking.

Finally - I've bought from eMoto before - the service experience is heaps better than all the other dealers (by far actually), the pricing is fair, and the safety is still there.

[jrandom]

Out of interest, Scoot still has more mid range grunt than any of the latest thous

Yes, I also have noticed this about the K2. I wish Suzuki had made a naked bike with high seat and low footpegs, etc, with that exact same engine.

What general flavour of bike will you be looking for next?

[heavyduty]

2 come to my mind in north island,

otorohanga honda!

tried to sell me a 06 crf 450 with trick plasics,low hrs in mint contion,
when i went to pic it up,he had to rob a nother bike for parts,knowing i was driving 3 hrs,you would think he would have it ready!
then he said to go for a ride,i said no thx,its got no brakes on the back! lol.
the plasics were gone and he was fitting others on it!
i did the deal after grilling them,about hrs,pistons eq... all very shady !!!!
got it home ,pulled it to bits,it was like a 10 yr old had been working on it! nut fecker and glued in place,cdi broke,with big hole in it,it was floged,rung him,told him its coming back!
think it was brian,i got my money back off,the dodgy rep had gone to hide with the so called pro rider machinc that rode and worked it from there,(booker?)
told brian he need to send that half wit to hurman to learn about looking after ya bike !
never going there again!
the shop up the rode is dodgy too! peter ... something, they try to feck you over on every deal!
he new id driven 3,5 hrs to pic up my trade and then see him for a better deal,he tryed srewing me a extra 1000 after we had done a deal on phone,and both shops new my trader was mint!
a out standing 02 426,my mate went there a week after me and got fecked over 1k! after deal was done too! there both shit shops and they know it!
if you want to know who this is,fine! Nathan!

[White trash]

2 come to my mind in north island,

otorohanga honda!

tried to sell me a 06 crf 450 with trick plasics,low hrs in mint contion,
when i went to pic it up,he had to rob a nother bike for parts,knowing i was driving 3 hrs,you would think he would have it ready!
then he said to go for a ride,i said no thx,its got no brakes on the back! lol.
the plasics were gone and he was fitting others on it!
i did the deal after grilling them,about hrs,pistons eq... all very shady !!!!
got it home ,pulled it to bits,it was like a 10 yr old had been working on it! nut fecker and glued in place,cdi broke,with big hole in it,it was floged,rung him,told him its coming back!
think it was brian,i got my money back off,the dodgy rep had gone to hide with the so called pro rider machinc that rode and worked it from there,(booker?)
told brian he need to send that half wit to hurman to learn about looking after ya bike !
never going there again!
the shop up the rode is dodgy too! peter ... something, they try to feck you over on every deal!
he new id driven 3,5 hrs to pic up my trade and then see him for a better deal,he tryed srewing me a extra 1000 after we had done a deal on phone,and both shops new my trader was mint!
a out standing 02 426,my mate went there a week after me and got fecked over 1k! after deal was done too! there both shit shops and they know it!
if you want to know who this is,fine! Nathan!

What? <tenchars/>

[heavyduty]

meaning? wat?

[firefighter]

What? <tenchars/>

Nothing past standard three English is required to own a gym obviously.....

[sil3nt]

meaning? wat?Meaning you write like an 8 year old.

[Katman]

Meaning you write like an 8 year old.

That's a bit harsh.


8 year olds have feelings too, you know.

[heavyduty]

and know better than to use nutt feckers on bikes ,unlike some!

[firefighter]

Meaning you write like an 8 year old.

That would be offensive to an intelligent eight year old....!:corn:

Crap I was beaten to it.......

[heavyduty]

so the point of this thread? to have your 2 cents werth about bike shops? or to try a mock bad spellers?

[riffer]

Make a change from tearing into thread dredgers...

[heavyduty]

is that what its called?
sorry if ive dug this up from been coverd up,

[White trash]

is that what its called?
sorry if ive dug this up from been coverd up,

All good mate, your original post is just a little difficult to read is all.

While I've personally had nothing to do with the two shops you've mentioned, the deal you had through the Otorohanga dealership sounds a bit off. Usually two sides to most stories though. With regards to trade prices at the other shop, it's common industry practice to offer a trade price based on how the machine in question is described. When the bike arrives and is checked by the workshop, sometimes things become apparent that the owner is usually not aware of which need to be addressed before the machine can be resold.

I've had bikes offered as trades, described as mint by the owner, then when we get them in the chains and sprockets are 8/10 worn, maybe a tyre is close to replacement and the pads will need doing soon. That is all deducted from the trade offer as it needs to be rectified before resale.

Obviously not necessarily the case in your scenario but a very common issue.

Most people see the point and have no issue, some will label the shop a bunch of robbing cunts and sing it from the rooftops.

[heavyduty]

this bike was rolled onto the show room floor!when i was there,i dont ride shitters!
best 426 ive ever seen, every thing was new in this machine m8,and fruit to boot!

we all gota make a buck in biss,but there games were un called for

funny how they came to the partie on the deal when i was going to wheel my bike back onto my ute,
just a shame my m8 didnt do that a week later i gess lol,

each to there own i gess, every body has good a nd bad,i just rather speck up when i know its wrong

[Gremlin]

I've had bikes offered as trades, described as mint by the owner, then when we get them in the chains and sprockets are 8/10 worn, maybe a tyre is close to replacement and the pads will need doing soon. That is all deducted from the trade offer as it needs to be rectified before resale.
I didn't describe mine as mint, but they did give me a verbal offer of $8k, subject to seeing (totally fine). After viewing they dropped that another $1k... ouch (the first one hurt). So we haggled, struck a deal, and to get the numbers right, the bike rose again in value. :eek:

Funnily enough, they do have to turn a profit, and its all part 'n parcel of negotiating. Perhaps I'm too reasonable to be in this thread... :weird: