marty
1st April 2006, 08:46
and they wonder why we buy off trademe/ebay etc.
i have just finished building a $600k house, and here's a list of things that have really pissed me off. i understand that there will always be a few things that need attention, but i work in an industry that second chances, or poor quality first time aroud can have fatal consequences, so maybe i'm a little picky....
plumbers. every single thing they installed/fitted, leaked. they have been back 4 times to fix things.
tilers - put underfloor heating and tiles in 2 places we didn't ask, and were expecting carpet (20 squares in the dining room @ $80/square to lay!! at their cost!!) they also forgot to lay a feature trim in the ensuite, and had to pull up about 20 tiles, and re-lay u/f heating.
sparky - pretty good, but of the 16 halogen lights in the lounge/kitchen, 4 did not line up, so had to be removed, re-gibbed and reset.
curtains - 10 grands worth of curtains, and the curtain rail mounts were placed at random spacing along the rail - causing the rail to flex then fall off, causing $500 damage and needing the painters to come back out.
painters - while they were here for that, they put the second coat on in the toilet, and tidied up about a dozen places they had missed
appliances - hob that turned up was the wrong one. $4500 fridge blew up within 5 minutes of turning on (no refrigerant in it) and when i rang and told them, they refused to come out and fix it, saying it was too dangerous, and that they would either replace it or fix it only in their workshop. the fridge is in a walk-in pantry, and has to be completely pulled apart to get out, but they wouldn't come and do that. my problem apparantley. ups to the F&P rep for coming out, then surprisingly the service guys were suddenly available to come and fix it....
garage door - wound itself off the chain - stops set up incorrectly - fuckin lucky it didn't drop on my bike, damaged one of the cedar panels.
spouting - falls either the wrong way, or is too flat, and doesn't drain quick enough.
sky guy - tapped into my cat 5 broadband line, (instead of putting a splitter in) causing it to drop quality by 60%. he is not happy about coming out and fixing it.
if these guys had feedback, they'd be out of a job. admittedley (almost) everyone has come back to fix their fuckups, without complaint, but for self-employed people, that has to be an expensive exersize
i have just finished building a $600k house, and here's a list of things that have really pissed me off. i understand that there will always be a few things that need attention, but i work in an industry that second chances, or poor quality first time aroud can have fatal consequences, so maybe i'm a little picky....
plumbers. every single thing they installed/fitted, leaked. they have been back 4 times to fix things.
tilers - put underfloor heating and tiles in 2 places we didn't ask, and were expecting carpet (20 squares in the dining room @ $80/square to lay!! at their cost!!) they also forgot to lay a feature trim in the ensuite, and had to pull up about 20 tiles, and re-lay u/f heating.
sparky - pretty good, but of the 16 halogen lights in the lounge/kitchen, 4 did not line up, so had to be removed, re-gibbed and reset.
curtains - 10 grands worth of curtains, and the curtain rail mounts were placed at random spacing along the rail - causing the rail to flex then fall off, causing $500 damage and needing the painters to come back out.
painters - while they were here for that, they put the second coat on in the toilet, and tidied up about a dozen places they had missed
appliances - hob that turned up was the wrong one. $4500 fridge blew up within 5 minutes of turning on (no refrigerant in it) and when i rang and told them, they refused to come out and fix it, saying it was too dangerous, and that they would either replace it or fix it only in their workshop. the fridge is in a walk-in pantry, and has to be completely pulled apart to get out, but they wouldn't come and do that. my problem apparantley. ups to the F&P rep for coming out, then surprisingly the service guys were suddenly available to come and fix it....
garage door - wound itself off the chain - stops set up incorrectly - fuckin lucky it didn't drop on my bike, damaged one of the cedar panels.
spouting - falls either the wrong way, or is too flat, and doesn't drain quick enough.
sky guy - tapped into my cat 5 broadband line, (instead of putting a splitter in) causing it to drop quality by 60%. he is not happy about coming out and fixing it.
if these guys had feedback, they'd be out of a job. admittedley (almost) everyone has come back to fix their fuckups, without complaint, but for self-employed people, that has to be an expensive exersize