Telecom/Xtra again (groan)

[Blackbird]

I'm hesitant to bring up the tiresome subject of the broadband debacle again for obvious reasons, but is anyone still having problems because I bloody am! The PC at home is still kaput as is my wife's laptop which is connected via the wireless router. Everything was (allegedly) supposed to be fixed by last night but I can't get through by phone and they're not answering my emails from work.

Anyone got any helpful suggestions short of nuking the Telecom building?:mega:

Maybe they treat the South Waikato as a totally unimportant market. (Which is inviting the inevitable smart remarks I suppose:shifty: )

Cheers

Geoff

[SwanTiger]

I'm aware of on going problems with some users and I imagine you are one of those users effected. Just wait it out or see if they can change you over to another provider within 24 or 48 hours.

EDIT: I was told of one guy who was contracted by Telecom to perform general maintenance. First week on the job he managed to render an important server useless and cause nearly 4 million in damages.

Maybe they re-hired him? haha

[Da Bird]

Geoff,

I had to reset my router (push the little reset button in with a pen) and / or pull the plug and power it up again several times. You might need to reenter your Xtra login and password into the router settings (see below).

Also, you should be able to type in 10.1.1.1 into your web browser to bring up you router settings... that should tell you if you are connected to the exchange and net (or either). If not connected to the exchange, then Telecom is your likely problem. Only other thing I can think of is check your browser connections (Tools / Internet connections / Connections).

Good luck.

M.

[MidnightMike]

To be honest my broadband, (39.95) a month, is going faster than it ever has :laugh:

[Lou Girardin]

Ihug's been fine thanks.

[vifferman]

Ihug's been fine thanks.
It sure has.
I'm glad I switched from Xtra years ago. :woohoo:

[MrMelon]

Geoff,

I had to reset my router (push the little reset button in with a pen) and / or pull the plug and power it up again several times. You might need to reenter your Xtra login and password into the router settings (see below).

Also, you should be able to type in 10.1.1.1 into your web browser to bring up you router settings... that should tell you if you are connected to the exchange and net (or either). If not connected to the exchange, then Telecom is your likely problem. Only other thing I can think of is check your browser connections (Tools / Internet connections / Connections).

Good luck.

M.

Different brands of routers will use different addresses, so 10.1.1.1 may not work for him.

Which lights are turned on/flashing on the router? Performing a hard reset using the small button in the back somewhere with a pen will wipe the settings and possibly cause more pain and suffering. Not recommended unless you know all your login details and the address of the router to begin with.

[Karma]

nuking the Telecom building?:mega:

Should you choose to do this can you please give me advanced notice of when.

Or at least give me a running start :D

[WRT]

We were still having problems last night too. Boils down to the fact that Xtra are basically fuckwits that dont know their arsehole from their elbow.

[Blackbird]

Thanks BC and thanks all. I've done numerous resets simply by unplugging the power cable to the router. I will try and get through tonight and undoubtedly waste another whole evening.

Weasel - I will try and give you warning unless a) You were culpable b) That you are a secret Suzuki admirer. If you fill either of those criteria, I'd throw a sickie. It will be of the neutron variety to leave buildings intact so that I can nip down and steal all the expensive artwork on the walls shortly afterwards by way of recompense.

[Karma]

We were still having problems last night too. Boils down to the fact that Xtra are basically fuckwits that dont know their arsehole from their elbow.

That's a pretty sweeping statement there dude... just try not to take it out on the front line guys eh :no:

And Blackbird... I didn't do it.

[WRT]

Ok, will clarify a bit. Every Telecom helpdesk person I have ever dealt with (and it has been A LOT over the years working as a technician, literally dozens and dozens, on a wide range of problems, dialup, ISDN, DSL, frame relay) qualifies for my previous statement.

[onearmedbandit]

Got to love it. On xtra's homepage is a link called 'good news for xtra customers', except the fucking link won't open!!

[Ixion]

Sounds like truth in advertisng to me! :rofl:

[crashe]

Got to love it. On xtra's homepage is a link called 'good news for xtra customers', except the fucking link won't open!!

http://xtramsn.co.nz/technology/0,,13441-5791903,00.html


Good News For Xtra Customers
View larger imagephotos.com
18/05/2006
XtraXtra's Internet services are up and running again throughout New Zealand.

All Xtra systems were restored yesterday and since then Xtra has been working with customers telling them how to shut down and restart their computers and modems and get back online.

Telecom customer care manager Kelly Moore says Xtra will be offering customers who were significantly affected by the outages a goodwill gesture to acknowledge their frustrations.

"While many Xtra customers have not been seriously affected, we know that some customers have experienced issues over several days.

"We are going to do the fair thing by these customers and give them a goodwill credit equivalent to four days' Internet use. The amount will vary according to customers' plan but it will be an average of about $3.25.

"Customers don't need to do anything at all. Starting next week we will notify Xtra customers about how the goodwill credit will be handled."

Kelly Moore said that although occasional outages are a fact of life for the Internet, in this case the problems for some customers went on longer than anyone would see as reasonable.

"This is the Internet - it is a best efforts service. ISPs can't guarantee a continuous un-interrupted service.

"But given the extended nature of these problems, we feel that a goodwill gesture is the right thing to do by customers."

Background

On Sunday afternoon customers may have had email and connecting problems caused by a fault with our power supply. Around 30% of customers also had problems with email for about 10 minutes on Monday morning.

Later on Monday, between approximately 4.40pm and 10.30pm a faulty load balancer, which handles traffic, meant customers could not access websites and check emails.

On Tuesday, some customers may have had trouble getting on line. This caused a snowball effect as modems repeatedly went through the automatic log-on process. This put an increased load on Xtra servers. This issue was fixed on Tuesday evening.

All Xtra services were restored at 12.45pm yesterday.

Advice To Customers

Xtra customers will be notified about how the goodwill credit will be managed.

Customers who may still be experiencing delays in connection to the Internet need to shut down their computer and restart their modem to restore service.

To restart your modem, unplug the power cable from the modem and leave it disconnected for 30 seconds, then plug it back in and wait 5 minutes for it to reconnect before attempting to use the Internet.

If you are still unable to get online, please contact the Xtra helpdesk on
Phone: 0800 CALLXTRA or 0800 22 5598.

As a result of this problem, a lot of customers are calling Telecom and we are attending to calls as soon as we can.

[onearmedbandit]

Yeah, I clicked on the link about 5mins later and it was working. Couldn't be fucked editing my post.

[Switch]

but it will be an average of about $3.25.


Bhahahahahhaha :killingme

[Mental Trousers]

Anyone got any helpful suggestions short of nuking the Telecom building?:mega:


Just let me know so I can get out of the building, get some beer and find a good spot to watch.

[Indiana_Jones]

Our broadband worked for like 3 days after getting it, then it died. Ihug are useless pricks, we're gonna tell them to get fucked. <_<


SHE SEEMS TO HAVE AN INVISIBLE TOUCH

YEAH

SHE RECHES IN AND GRABS RIGHT HOLD OF YOUR HEART!

-Indy

[Swoop]

Our broadband worked for like 3 days after getting it, then it died. Ihug are useless pricks, we're gonna tell them to get fucked.
All this bitching about telescum... just tell the tossers to go jump!

and as for Islug.....

[Magua]

and as for Islug.....

Islug refused to load kiwibiker for a few days. Most uncool.

[Flyingpony]

I've never had a connection problem with my Internet connection.
Call me old fashion, but 56k dialup is reliable.
Don't these highspeed connections come with 56k connection as free backup?

[Blackbird]

And Blackbird... I didn't do it.

You're one of the good guys all right - I haven't forgotten your help from last October when my system fell over:Punk:

I shall hold off drastic action simply because you're in the building but I am not well pleased as the effing thing still doesn't work and I still can't get through by phone. It will have to wait until Monday now as mercifully, I'll be away at the weekend.

[Squeak the Rat]

Good news Xtra customers, there will be a credit on your account for the major problems last week.

Don't know the exact amount but it's around $3.50

Woohooo.

:drinkup:

[Odin]

Ok, will clarify a bit. Every Telecom helpdesk person I have ever dealt with (and it has been A LOT over the years working as a technician, literally dozens and dozens, on a wide range of problems, dialup, ISDN, DSL, frame relay) qualifies for my previous statement.


What can you say, It's like any helpdesk job.... Pay peanuts and you get monkeys.

[WRT]

Maybe they were hoping for elephants instead.

$3.50 eh? How you like them peanuts?

Edit: Sorry, make that $3.25. Even better. Yay. Wahoo. Oh dear, I've come over all faint at their generousity - does it know no bounds?

[Karma]

Ok, will clarify a bit. Every Telecom helpdesk person I have ever dealt with (and it has been A LOT over the years working as a technician, literally dozens and dozens, on a wide range of problems, dialup, ISDN, DSL, frame relay) qualifies for my previous statement.

Meh, it's pot luck really dude...

It's like going to McDonalds, do you get the one who spits in your burger, or the one who gives you every Gerkin (and spits in it anyway)... you never know.

[Swoop]

Call me old fashion, but 56k dialup is reliable.
Don't these highspeed connections come with 56k connection as free backup?
"Broadband":killingme as it is called here is capped at a certain amount (dependant on your plan) and when you reach that amount then you are slowed down to 56k... Obviously telescum knows that SPEED KILLS!!!:headbang: