Trouble with Broadband!

[Edbear]

Any techie types got suggestions? My broadband keeps dropping out and I go back down to about dial-up speeds. I've rung Xtra 3 times now and each time they restart the Broadband but it only lasts a few hours. They've run tests on the line and the line is fine. I'm 3.8km from the exchange and they say the main exchange locally is only operating at about 2mb so I can't get the full 3.5 anyway. I can get about 2mb at best. I have to fill out a daily speed test form for three days and email it back to them. Any ideas would be welcome, thanks.:confused:

[Gremlin]

hmmm, lasting a few hours eh??

Had that, and all the Telecon rigamarole... have you installed any new programs recently?? I was trialling Trillian chat, and once I stopped running it, it stopping kicking out every 3 or so hours.

At the same time, telecom may have problems with its line, as they swore blind to me that all was OK, yet I read in the local rag shortly afterward, that it wasn't.

Also, when it kicks out, have you tried a power cycle?? That *should* fix it, but obviously not a permanent fix. If it keeps re-occuring, and the power cycle works, you may have to borrow a modem/router to see if its yours that is the problem.

My problem was that every time it kicked out, then my bluetooth accesspoint would give me shit for hours... sometimes I wanted to kill Telecon...

[The Pastor]

Best bet is to hit telescum with a dose of "stick-it-to-the-man-neois" and quit the broadband. Oh wait, you cant due to there monoply, well I guess you will have to move...

[Titanium]

Push them real hard.

Had the same issue down here in Hamilton. was getting 800 k and 320 k should have been 2 mbps ad 256 k.

After I had a week of techs here they tracked it to a "noise" source on their side of the demarcation point. They continued to deny deny deny for the whole week though.

They put in a splitter at their cost, my angle was they were not providing the service I was paying for by at least 50% so was going to take them to task over a 50% discount. As per consumers insitute has said all unhappy users should.

Downer Engineering were very enlightening about Telescums attitude towards it consumers, a little CC email certainly got telescum jumping.

demand demand demand from them, ask to go higher and higher in their opertation to find someone who CAN fix your problem, not just say they will.

Get them to email you all of the actions they intend taking, record ever start and finish time of conversations and who you spoke to especially let them know how long you have been kept on hold while waiting. It is a great conversation starter. How can I help you ...... just want to let you know I have been on hold for 22 mintues and 17 seconds .......

Do not buy in to - that is a telcom problem or an extra problem or a lines problem, remind them that they are they same company......

Long an short of it... telescum are connecting a whole of ADSL connections and not increasing capacity at the exchanges.....

Lowdest squeeky wheel gets oild first......

Go hard at them.......:rockon:

[Edbear]

Yeah, they got me to reboot and switch off the router, a 3Com wireless.Connected by cable to the desktop and wireless to two laptops. Didn't make any difference. They did say that overloading could cause it to drop speed, but it's only played up this month. I checked my usage as I'd been "throttled back" after using it up last month and got the new allocation on the 27th May. I'm on the 10gig plan. Haven't installed any new programs that I'm aware of and my son-in-law did a clean up for me a opuple weeks ago and got the computers running a bit smoother. He's a tech trainer for Canon and knows a bit about computers but he's a bit busy tonight.

[Edbear]

Push them real hard.

Had the same issue down here in Hamilton. was getting 800 k and 320 k should have been 2 mbps ad 256 k.

After I had a week of techs here they tracked it to a "noise" source on their side of the demarcation point. They continued to deny deny deny for the whole week though.

They put in a splitter at their cost, my angle was they were not providing the service I was paying for by at least 50% so was going to take them to task over a 50% discount. As per consumers insitute has said all unhappy users should.

Downer Engineering were very enlightening about Telescums attitude towards it consumers, a little CC email certainly got telescum jumping.

demand demand demand from them, ask to go higher and higher in their opertation to find someone who CAN fix your problem, not just say they will.

Get them to email you all of the actions they intend taking, record ever start and finish time of conversations and who you spoke to especially let them know how long you have been kept on hold while waiting. It is a great conversation starter. How can I help you ...... just want to let you know I have been on hold for 22 mintues and 17 seconds .......

Do not buy in to - that is a telcom problem or an extra problem or a lines problem, remind them that they are they same company......

Long an short of it... telescum are connecting a whole of ADSL connections and not increasing capacity at the exchanges.....

Lowdest squeeky wheel gets oild first......

Go hard at them.......:rockon:




Longest wait was just over half hour... free phone from my cephone of course! The TEch staff I've spoken to have been very polite and seemed to be genuinely trying to fix the problem. Yeah bit restricted re: alternatives, eh? I'll keep ringing daily, though, like you say the "squeeky wheel" and all that.

[diggydog]

Any techie types got suggestions? My broadband keeps dropping out and I go back down to about dial-up speeds. I've rung Xtra 3 times now and each time they restart the Broadband but it only lasts a few hours. They've run tests on the line and the line is fine. I'm 3.8km from the exchange and they say the main exchange locally is only operating at about 2mb so I can't get the full 3.5 anyway. I can get about 2mb at best. I have to fill out a daily speed test form for three days and email it back to them. Any ideas would be welcome, thanks.:confused:
yeah, yesterday our broadband was not going right, sometimes i fell like telling them where to go. i found it to be slower than dail up and with what we pay i think it stinks:nono:

[Karma]

Lowdest squeeky wheel gets oild first......

Go hard at them.......:rockon:

The Sun and The Wind... An Aesop's Fable

The North Wind boasted of great strength. The Sun argued that there was great power in gentleness.

"We shall have a contest," said the Sun.

Far below, a man traveled a winding road. He was wearing a warm winter coat.

"As a test of strength," said the Sun, "let us see which of us can take the coat off that man."

"It will be quite simple for me to force him to remove his coat," bragged the Wind.

The Wind blew so hard, the birds clung to the trees. The world was filled with dust and leaves. But the harder the wind blew, the tighter the shivering man clung to his coat.

Then, the Sun came out from behind a cloud. The sun warmed the air and the frosty ground. The man on the road unbuttoned his coat.

The Sun grew slowly brighter and brighter.
Soon the man felt so hot, he took off his coat and sat down in a shady spot.

"How did you do that?" said the Wind.

"It was easy," said the Sun. "I lit the day. Through gentleness I got my way."


:nono:

[Gremlin]

blah blah blah
You just don't want to be bitched at, do you... :nya:

Bitch away folks, spesh between what weasel?? 3 and 11 at night is it?? :doobey:

[Titanium]

Longest wait was just over half hour... free phone from my cephone of course! The TEch staff I've spoken to have been very polite and seemed to be genuinely trying to fix the problem. Yeah bit restricted re: alternatives, eh? I'll keep ringing daily, though, like you say the "squeeky wheel" and all that.

Oh yeah ..... ALWAYS call on your cell phone to their 0800 number.......

[Edbear]

Well, yesterday and today, no probs! Amazing! :gob:

[myvice]

Last time I rang them...
"My phone isn’t working"
Them; "Yes it is"
WTF? "Gee, sorry... I thought it wasn’t working due to the no dial tone and no one being able to ring me. Shows what little I know!"
Them; "We have just fixed the problem in your area and it is working now"
"Err, I’m standing next to the bloody thing and is isn’t working, it wasn’t working yesterday and it wasn’t working the day befor that when I first rang you.
I know you are all very sorry and etc, and I know you will show just how bad you feel about this by crediting this months account!
I will call YOU tomorrow if I have no phone.
Goodbye!"

Phone was on that night and no bill, its caus I'm so nice that people do things for me.
Chinese proverb; “If you push something hard enough, it will fall over”

[Mooch]

Get the stats off your adsl modem / router , If your crc / fcs error counters are incrementing then your've more than likely got trouble with the line between yourself and the exchange. (Telecom to fix)

One thing to check , if your running your connection between throught a zap catcher / power filter check to make sure that it's compatable with ADSL otherwise this could be causing your errors.

[Smorg]

Its a user issue

[Edbear]

Its a user issue


You're probably right, I shouldn't be using it...:second:

[Edbear]

Get the stats off your adsl modem / router , If your crc / fcs error counters are incrementing then your've more than likely got trouble with the line between yourself and the exchange. (Telecom to fix)

One thing to check , if your running your connection between throught a zap catcher / power filter check to make sure that it's compatable with ADSL otherwise this could be causing your errors.




Thanks Mooch! Once I've got my son-in-law to decode your advice I'll check it out... (I'm just a simpleton in these matters). LOL!! Haven't got a zap-catcher or anything but the standard inline filters. But it's working fine now, so maybe they've they found a problem and fixed it.:yes:

[PuppetMaster]

so maybe they've they found a problem and fixed it.:yes:


Possibly. Or there was no problem and they re-activated your full connection speed now that you found them out.:yes:

[Edbear]

Possibly. Or there was no problem and they re-activated your full connection speed now that you found them out.:yes:




Possibly that too. The thought did cross my mind. I do have a bit of trouble with the future Son-in-Law using up our allocation really quick, though. I've just been cut back to dial-up speed again as the Broadband (10gig!) is gone! Sigh! Well at least it'll all be over in couple of weeks as they, (daughter and fiance), go to Aus on the 15th to prepare for their wedding and of course after they're married they'll be in their own flat and Rudy's downloading will no longer be our problem!:yes: HE does question whether he is using it up that fast though, so how can I know if the usage rate is accurate?

[Karma]

Possibly. Or there was no problem and they re-activated your full connection speed now that you found them out.:yes:

Of course... and who exactly shot JFK?


HE does question whether he is using it up that fast though, so how can I know if the usage rate is accurate?

You can get software to install on your PC that will show exactly how much you are uploading / downloading, that should give you a rough idea. Either that or use the online usage meter and it goes down as far as giving you figures hour by hour of what your usage is.

If he is using torrents or other P2P software then you also need to realise that you are often uploading at around the same speed as downloading, so if you download a 100MB file on Bittorrent you will often have uploaded around 40 - 60Mb depending on your settings, so total usage for that file is actually 140 - 160Mb.

[Edbear]

Of course... and who exactly shot JFK?



You can get software to install on your PC that will show exactly how much you are uploading / downloading, that should give you a rough idea. Either that or use the online usage meter and it goes down as far as giving you figures hour by hour of what your usage is.

If he is using torrents or other P2P software then you also need to realise that you are often uploading at around the same speed as downloading, so if you download a 100MB file on Bittorrent you will often have uploaded around 40 - 60Mb depending on your settings, so total usage for that file is actually 140 - 160Mb.



Thanks, Weasel! I'll ask him what he's using. All I know is that he has a wireless connection to our modem and downloads a lot of music and movie files. I was warned by Xtra techs that at the new speed I could use 10 gig in a couple hours! HAsn't used it up quite that quick yet. I think his record was two days, so far! I wonder how much I use when accessing links from posts, too. When are we going to be offered unlimited? Though, as I say, once He and Jen are married and on their own I probably won't need the 10 gig, either.:yes:

[Karma]

Very much doubt there'll ever be uncapped Broadband in NZ, they did it in the UK for a while and it caused a lot of problems, so most ISP tend to have caps now.

If you live in a residential area I'd also check that you've got WEP / WPA wireless security enabled on your wireless modem as someone else might be sneakily using your broadband connection if they're in wireless range. Doubt it, but worth checking just in case.

[Edbear]

Interesting point. As you say, I doubt it, knowing my neighbours but how close would they have to be? I'm reviewing my security, ie. spyware and virus protection now. What would you recommend?

[Karma]

Dunno man, but I've picked up wireless signals of houses around 200m away before, and get reasonable speeds on them if I choose to use them.

Also, the security isn't in regards to your PC, it's your actual router itself, if it's an Xtra 604t then open IE, go to 10.1.1.1, enter admin as username and password, then go to Wireless Security and see what options you've selected.

[Edbear]

Dunno man, but I've picked up wireless signals of houses around 200m away before, and get reasonable speeds on them if I choose to use them.

Also, the security isn't in regards to your PC, it's your actual router itself, if it's an Xtra 604t then open IE, go to 10.1.1.1, enter admin as username and password, then go to Wireless Security and see what options you've selected.


That's a fair distance! Rudy's going to check his downloads to see how much he's used. The Router is a 3Com 3CRWDR100A-72 11g Firewall, if that helps.

[Karma]

Ah, freecom, not something Xtra supplied then, so support will be limited.

Suggest you dig out the manual and check what wireless security settings you're using. Pays to be a little paranoid these days.

[Edbear]

Will do, thanks!

[brianemone]

From what you've said it sounds like a faulty port at the exchange. Call the bb help desk and request that they go out to the exchange and to your house to check it out. if it turns out to be the port there will be no charge if there turns out to be anything else on the telecom side of things again no charge. if its your filters/modem/computer you might have to pay 149$ (unless the filters were telcom supplied within the last year)

[Karma]

From what you've said it sounds like a faulty port at the exchange. Call the bb help desk and request that they go out to the exchange and to your house to check it out. if it turns out to be the port there will be no charge if there turns out to be anything else on the telecom side of things again no charge. if its your filters/modem/computer you might have to pay 149$ (unless the filters were telcom supplied within the last year)

Wrong, doesn't sound like that at all. Trust me.