Internet purchases

[The Stranger]

So you want a Speedohealer.
Called Colemans and they didn't have them, but had heard of them. Colemans got back to me with a price which was considerably higher than was available on the Internet.

So I placed an order for the same item with Australian Motorcycle Components. They advise 2 days delivery and if per chance it is going to be delayed longer than 13 days they will advise me. Yeah Right.

On the 14th day I contacted them only to be told it will be another 6-7 days. On the 8th day I contacted them to be told the item was despatched a day ago and would be there in 2-3 days.

6 days later it is still not here.

So I enquire as to cancelling the transaction. They wont.
I thought I should have the support of my credit card company after all it is my money right? Well no i don't, and if I try to cancel they advise they may charge me a fee for their inconvenience.

As it turned out, Colemans to their credit called me back a few days later and advised that they had made an error when they first gave me the price and that it would be considerably less thatn they first atated. So full credit to Colemans, however it was too late I had already made the purchase.

So I guess anyway it is a fairly cheap lesson for me.

[skelstar]

Mate, thats unlucky.
You should tell them that you will bad-press them on a popular NZ forum, and possibly on Aus bike forums too.

[The Stranger]

Mate, thats unlucky.
You should tell them that you will bad-press them on a popular NZ forum, and possibly on Aus bike forums too.

Now would I do that?

Actually the thing which annoys me most is Visa.

I mean it is AUSTRALIAN Motorcycle Components, so you kind of got to expect some shit.

But it would be nice if you had some control over your money, but Visa always seem to side with the merchant. I guess merchants wouldn't sign with them if they didn't.

Oh well, looks like it is plastic surgery once I get this one sorted.

[SimJen]

It could be caught in customs? they might be awaiting GST or something.
Which company was shipping it? I have had trouble with Fedex keeping stuff until I call them and having to pay GST to release the items.
It could just turn up, as they might well not have sent it when they stated.
Good luck

[Zed]

As it turned out, Colemans to their credit called me back a few days later and advised that they had made an error when they first gave me the price and that it would be considerably less thatn they first atated. So full credit to Colemans, however it was too late I had already made the purchase.Was the 2nd price from Colemans comparable with the Aussie crowd Noel? And did Colemans give you any idea on availability & delivery times?

Bummer about the bad service and being forced to wait soooooooooo long! :nono:

[Wasp]

I think to cancel a credit card transaction it costs about $25-$50.

This is exactly why I dont buy from the internet....

[98tls]

i use paypal rather than direct through the visa,delivery times can be a pain in the arse sometimes...ive had stuff turn up from canada in 7 days and stuff from germany take 3 months...i have waited a month for a mirror from Aus..had given up on it but then it just turned up.The reason i use paypal is i can get in touch with them anytime if having problems and there straight onto it.

[Motu]

My latest internet purchase didn't go as planned either - they took my money fast enough,but there was little communication,they wouldn't even tell me how they were shipped.Then 4 months later I get a testy email saying if I don't pick up the goods they will be returned to the US with no refund.I found DHL had them in Wellington,I don't know for how long,and it took 11 days too get to me in Auckland - and the parcel was correctly addressed to me in Auckland.

I think some suppliers,despite what they imply on their websites,have very little experiance of overseas shipping...especially to some small 3rd world country.The job gets given to whoever can find NZ on a map.But I don't know why DHL had trouble finding Auckland in Wellington - no English readers in despatch?

[Karma]

What's a speedohealer?

[The Stranger]

Was the 2nd price from Colemans comparable with the Aussie crowd Noel? And did Colemans give you any idea on availability & delivery times?

Bummer about the bad service and being forced to wait soooooooooo long! :nono:

Yeah, Colemans price was good. In the end you never quite know what exchange rate Visa will apply anyway, so it may be better in the end, but very little in it.

Colemans have 1 in stock that I saw (but maybe more) when I got a steering head seal anyway, but I only saw the harness for Suzuki.

[The Stranger]

What's a speedohealer?

If you change you gearing, like LB had done, not only was the speedo out by about 35% but the odometer is also.

So that directly affects your resale value.

A Speedohealer allows you to correct this situation.

[Karma]

A Speedohealer allows you to correct this situation.

so it's a proper way of doing the power drill trick?

[The Stranger]

so it's a proper way of doing the power drill trick?

Yeah, well how does the power drill trick work on an electronic speedo?

And have you ever tried the power drill trick?

A mate of mine tried that on his car and it took him several days and a couple of power drills.
Once you start there there is no going back.

Still probably saved him some money I guess.

[The_Dover]

I get all my Viagra and the ingredients for my Pee lab over the internet.

It's great, I use ripped off credit card numbers and a false address and I still get my shit within 3 working days.

Anyone want some Pee?

[Mental Trousers]

Ah no. A Speedoheeler actually fixes speedo errors. A power drill adjusts odo errors **ahem**.

[Karma]

Yeah, well how does the power drill trick work on an electronic speedo?

And have you ever tried the power drill trick?

A mate of mine tried that on his car and it took him several days and a couple of power drills.
Once you start there there is no going back.

Still probably saved him some money I guess.

Ah ok.

Noob out...

[Cajun]

I am waiting on my speedohealer it will be arriving shortly from the usa with a new set of chain and sprockets.

Personally i do most of my shopping via ebay, and pay with it via paypal, I don't like giving companys i can't go in to my cc details. At least if you complain to paypal, they get on to them pretty quickly over all.

[Jantar]

I have been considering ordering a speedohealer as well. What price did Coleman's quote?

[bugjuice]

I was thinking about getting a healer too. How much did Colemans quote then? (edit just noted the above post!)

Fortunately the internet transactions I've done have always gone well. But then I've always been paranoid about it and dig away at finding out about the company before I buy. Not saying you didn't, but pays to check into shops before you go ahead..

Hope you can get some resolution out of it

[The Stranger]

I have been considering ordering a speedohealer as well. What price did Coleman's quote?

It was around $175.00 for the unit and connectors for the Suzuki.
I know you can get connector kits for most bikes but not sure if Colemans have them for other bikes.

The Suzuki one is universal to all Suzuki bikes, some of the others aren't like this.

[inlinefour]

So you want a Speedohealer.
Called Colemans and they didn't have them, but had heard of them. Colemans got back to me with a price which was considerably higher than was available on the Internet.

So I placed an order for the same item with Australian Motorcycle Components. They advise 2 days delivery and if per chance it is going to be delayed longer than 13 days they will advise me. Yeah Right.

On the 14th day I contacted them only to be told it will be another 6-7 days. On the 8th day I contacted them to be told the item was despatched a day ago and would be there in 2-3 days.

6 days later it is still not here.

So I enquire as to cancelling the transaction. They wont.
I thought I should have the support of my credit card company after all it is my money right? Well no i don't, and if I try to cancel they advise they may charge me a fee for their inconvenience.

As it turned out, Colemans to their credit called me back a few days later and advised that they had made an error when they first gave me the price and that it would be considerably less thatn they first atated. So full credit to Colemans, however it was too late I had already made the purchase.

So I guess anyway it is a fairly cheap lesson for me.

Thats not really what I wanted to hear. Ive just forked out a considerable amount for a long range tank for my DRZ. They said it'll take 2 weeks to get here. Im going on holiday a tad over that so i really hope its here in time as Im sick and tired of carrying a spare fuel container on the pack rack. :yes:

[The Stranger]

Thats not really what I wanted to hear. Ive just forked out a considerable amount for a long range tank for my DRZ. They said it'll take 2 weeks to get here. Im going on holiday a tad over that so i really hope its here in time as Im sick and tired of carrying a spare fuel container on the pack rack. :yes:

Unfortunately it is too easy for someone to set up a store on the Internet.
You don't actually need any stock and you can buy the shop front and the credit card transaction facility.

All you need to do is wait for the order to come in and move it to the supplier and they supply direct, maybe. All you do is clip the ticket on the way through.

Many of these "stores" are no more than a room in a domestic basement.

[inlinefour]

Unfortunately it is too easy for someone to set up a store on the Internet.
You don't actually need any stock and you can buy the shop front and the credit card transaction facility.

All you need to do is wait for the order to come in and move it to the supplier and they supply direct, maybe. All you do is clip the ticket on the way through.

Many of these "stores" are no more than a room in a domestic basement.

Although I was rung from the supplier in Aussie who stated they are actually making the product. Either way though, I'll just be happy once I have the item in my posession... :wait:

[Cajun]

$175 is pretty good over all,

Since you can pick them up for US$89-US$99(NZ$145-$159) + some P&P

[scracha]

I think to cancel a credit card transaction it costs about $25-$50.

This is exactly why I dont buy from the internet....

Bwhahahaha. Kiwi banks being crooks as usual. Costs me nowt.

[Colapop]

Has it been delayed coz of the K of crack that you ordered with it?

[Karma]

Many of these "stores" are no more than a room in a domestic basement.

That's how my store works, and I've never done anyone a dud deal.

[amcmo]

This is an old post I stumbled upon, however deserves clarification.

The poster orders a Speedo Healer off us (As the ANZ distributor, Colemans buy them off us also). Now it's been some time, but from our perspective it ran something like this.

We are back ordered and expecting a shipment in any day, hence the couple of days until we ship to him, (Not delivery to him). advice provided. As it turns out our shipment gets held in Customs for somewhat longer than anticipated, and when it arrives is short several items. We already have another shipment on the way from the factory, therefore don't anticipate more than another week or so delay. Now at this point one of our staff should have contacted him to advise the delay, so a slip up on our part there.

When he calls again he is told it has been despatched and based on previous experience should be there in a few days. (We can only go on previous experience, however we have no control over Australia Post, NZ Customs nor NZ Post) When it does not arrive 5-6 days later he calls and demands a cancellation and refund. Now tell me, what business is going cancel and refund an order already shipped, postage paid etc? My recollection is that he seemed to suggest we were lying about the item already being shipped, which was most definitely not the case.

When he said he was going get his card issuer to cancel the charge he was correctly advised that, as we had fully completed the contract by sending him his order, no card company would issue a refund. Further his card company would probably advise him that in the event of his claim being rejected he would be charged the fee he mentions.

Several of your posters had a go at banks/card companies etc, however the reality is, despite the delay, which was out of our control, his order was fulfilled and the charge on his card was therfore valid. When his bank contacts VISA claiming an non-supply refund, VISA contact our bank. When we provide evidence of shipment, our bank provide this to VISA who pass it on to his bank, along with a fee for an invalid claim, which his bank then passes on to him plus their little bit. Nothing nasty or underhand, just facts of international card commerce. I might point out that from memory when he said all this, there was no, "when it arrives I'll return it for a refund", just "cancel and give me a refund"

He says it was a cheap lesson. But let's remember, yes, our delivery was longer than usual - we normally have this product in stock at all times, and one of our staff slipped up on not making contact, but he was provided with exactly what he ordered at a price that is the same as anywhere else in the world - no bottom of the world premium as some suppliers seem to charge.

STRANGER - yes it is Australian MC... but run by Kiwi's as is our US branch. Also, the banks DO NOT side with the merchant - we have to provide DETAILED evidence in any dispute and they err in favour of the customer.

WASP - to cancel a fraudulent or non-supplied credit card charge should cost nothing - check with your bank.

MOTU - Sorry to hear of your experince, but I believe I am correct in saying this was DEFINITELY not our company you refer to. We don't use DHL, and we don't say that to our customers.

We ship to NZ weekly to both end customers and dealers and the vast majority are quick and painless. Sometimes we get caught with longer than anticipated deliveries.

There, about all I have to say.

[amcmo]

Just to clear up another post.

Here in Aussie, you have to be in business for several years and provide financials before a bank will give you credit card processing, either that or provide director's guarantees, with property behind them. I understand it is easier to do it through PayPal.

I know when we set up in the US, we were deluged by card processors wanting to offer us facilities without any background checks. Biggest problem there is getting the bank account - treat all forieigners as though we are moving money for terrorists or drug cartels.

As for basement - We have over 320sqM of warehouse in aussie and another 100 in the US full of product and have 2-3 shipments arrive weekly. I'd like to think the vast majority or ANZ suppliers are real, however that said I do know of a couple who have daytime jobs and do the internet thing at night. Not sure how they manage as we work 5 1/2 days a week sometimes to 9-10 at night (directors only) we're not that mean to our Aussie staff.

Bummer 'bout the cricket.

[Morcs]

After all that, do we all get a KB Discount?

[The Stranger]

This is an old post I stumbled upon, however deserves clarification.

The poster orders a Speedo Healer off us (As the ANZ distributor, Colemans buy them off us also). Now it's been some time, but from our perspective it ran something like this.

We are back ordered and expecting a shipment in any day, hence the couple of days until we ship to him, (Not delivery to him). advice provided. As it turns out our shipment gets held in Customs for somewhat longer than anticipated, and when it arrives is short several items. We already have another shipment on the way from the factory, therefore don't anticipate more than another week or so delay. Now at this point one of our staff should have contacted him to advise the delay, so a slip up on our part there.

When he calls again he is told it has been despatched and based on previous experience should be there in a few days. (We can only go on previous experience, however we have no control over Australia Post, NZ Customs nor NZ Post) When it does not arrive 5-6 days later he calls and demands a cancellation and refund. Now tell me, what business is going cancel and refund an order already shipped, postage paid etc? My recollection is that he seemed to suggest we were lying about the item already being shipped, which was most definitely not the case.

When he said he was going get his card issuer to cancel the charge he was correctly advised that, as we had fully completed the contract by sending him his order, no card company would issue a refund. Further his card company would probably advise him that in the event of his claim being rejected he would be charged the fee he mentions.

Several of your posters had a go at banks/card companies etc, however the reality is, despite the delay, which was out of our control, his order was fulfilled and the charge on his card was therfore valid. When his bank contacts VISA claiming an non-supply refund, VISA contact our bank. When we provide evidence of shipment, our bank provide this to VISA who pass it on to his bank, along with a fee for an invalid claim, which his bank then passes on to him plus their little bit. Nothing nasty or underhand, just facts of international card commerce. I might point out that from memory when he said all this, there was no, "when it arrives I'll return it for a refund", just "cancel and give me a refund"

He says it was a cheap lesson. But let's remember, yes, our delivery was longer than usual - we normally have this product in stock at all times, and one of our staff slipped up on not making contact, but he was provided with exactly what he ordered at a price that is the same as anywhere else in the world - no bottom of the world premium as some suppliers seem to charge.

STRANGER - yes it is Australian MC... but run by Kiwi's as is our US branch. Also, the banks DO NOT side with the merchant - we have to provide DETAILED evidence in any dispute and they err in favour of the customer.

WASP - to cancel a fraudulent or non-supplied credit card charge should cost nothing - check with your bank.

MOTU - Sorry to hear of your experince, but I believe I am correct in saying this was DEFINITELY not our company you refer to. We don't use DHL, and we don't say that to our customers.

We ship to NZ weekly to both end customers and dealers and the vast majority are quick and painless. Sometimes we get caught with longer than anticipated deliveries.

There, about all I have to say.


Fark I am pleased that I left you with such a momorable experience that you recall it (well parts of it anyway) from 10 months ago.
May I suggest that whilst this is still fresh in your mind you use this incident for training your staff in customer satisfaction - as an example of how not to do it.

You may also care to consider what you offer as a point of difference to your customers.
It isn't cost.
It isn't convenience.
It isn't speed.
It isn't customer satisfaction.
It isn't security.

So remind me again, why would I buy from you over say Colemans?

[amcmo]

You may also care to consider what you offer as a point of difference to your customers.
It isn't cost. Our prices are generally as good as or better than elsewhere
It isn't convenience. Most orders for common products are shipped from Stock. We hold over $275,000 of stock at last count
It isn't speed. Most orders for Speedo Healers are shipped from Stock and take less than a week to NZ and if requested, overnight to all Australian main centres.Sorry, don't have an overnight to NZ service yet.
It isn't customer satisfaction. The vast majority or our customers are extrelmely satisfied, and a good percentage of our sales are from referrals.
It isn't security. Have no clue what you mean by this. We use 128bit SSL for our site, orders and card details are encrypted and once they enter our system, the most anyone can see is the first and last 4 digits of the card.

So remind me again, why would I buy from you over say Colemans? Happy for you to buy from Colemans who buy a good number of items from us, including crash protectors, Tails Tidy's, Speedo .
Healers etc. We do hold many items beyond those that Colemans stock, however if you ask them to get them I'm most certain they will.

At the end of the day, we provide an excellent product, on good leadtimes, provide excellent customer service. As with any company having shipped over 10,000 invoices, from time to time not everything goes exactly to plan. We endeavor to learn from these experiences and provide even better service.

In your particular case, from our perspective and correct me if I'm wrong, our staff should have provided you with an update on the delivery issue which we've already acknowledged. Other than that, You received exactly what was ordered, at the price that was quoted, you card wasn't charged until the day we shipped (many of our competitors charge the card the day you order).

We're sorry that you still seem to have an issue, however other than beating up the Aussie staff for slipping up on communication I don't see what else we could reasonably be expected to do. Not everything is from memory. When we have a customer complaint we make notes and attempt to understand where there may have been failings on our part or sometimes unreaslonable expectations on the customer's part (we have no control over government departments, air freight companies, Post, weather, factory production lines, however we do our best)

AND YES Anyone who orders from us, either over the phone or on our www.amcmotorcycles.com site and identifies themselves as a member of this forum will recive a 10% discount. We normally insist on a link to our site but will waive that.