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simo
24th August 2006, 16:10
Be careful at Motomail if your ordering parts, I was quoted via email a price of $125 for a Honda MC16 250 blade, on arriving at Motomail to pick up, informed it was now $219.00..... and yes our price book was out of date by a whooping 80%, yeah right, was quoted by Japmcdismantlers $145, so the pricebook is not that out of date

Sniper
24th August 2006, 16:23
Did you buy it?

ManDownUnder
24th August 2006, 16:24
If it's as it seems, pay what you were quoted - dispute the rest. Either that or return it and buy the other one...

simo
24th August 2006, 16:26
Did you buy it?

Had too, as I've been waiting to get this bike on the track and couldn't wait another few weeks to get the thing finished

crashe
24th August 2006, 16:27
Take the email in with you and show them what they quoted you.
Then they must sell it to you at that price.

Otherwise if they dont come to the party on this, then tell them to shove it and buy the other one...


Quote the consumer act at them...

Motomail owe you some money back...

Lou Girardin
24th August 2006, 16:30
You had a quote. Why pay the higher price?

The Pastor
24th August 2006, 16:34
Take the email in with you and show them what they quoted you.
Then they must sell it to you at that price.

Otherwise if they dont come to the party on this, then tell them to shove it and buy the other one...


Quote the consumer act at them...

Motomail owe you some money back...

Sorry crashe, Try reading the law when you are quoting it.

Quotes are estimates and while in this case its nuts its not a solid confirmed deal for that price. (unless it is a writen quote and says quote vaild for 30 days then you have a semi garentee +/- 10% or somthing on the like)

Its the same with price tags, If somthing has $200 on the tag and they charge you $400 (not by error) the person selling you the goods has no legal obligation to sell you that product at 200 bucks.

A LOT OF PEOPLE are used to the supermarket's(etc) policy that if the price tag is cheaper you get the cheaper price - this is store/company policy and not law.

The_Dover
24th August 2006, 16:38
Sorry crashe, Try reading the law when you are quoting it.

Quotes are estimates and while in this case its nuts its not a solid confirmed deal for that price. (unless it is a writen quote and says quote vaild for 30 days then you have a semi garentee +/- 10% or somthing on the like)

Its the same with price tags, If somthing has $200 on the tag and they charge you $400 (not by error) the person selling you the goods has no legal obligation to sell you that product at 200 bucks.

A LOT OF PEOPLE are used to the supermarket's(etc) policy that if the price tag is cheaper you get the cheaper price - this is store/company policy and not law.

I wouldn't know out here in the lawless colonies what the score is but I know back in god's own country that if it says ten quid, then you pay ten quid (or if it's less then fine) but you cannot be charged more than the advertised price.

As for quotes, who knows? I ask for a price, if I show up and they want more then they can poke it in the zone lacking solar exposure.

crashe
24th August 2006, 16:38
Sorry crashe, Try reading the law when you are quoting it.

Quotes are estimates and while in this case its nuts its not a solid confirmed deal for that price. (unless it is a writen quote and says quote vaild for 30 days then you have a semi garentee +/- 10% or somthing on the like)

Its the same with price tags, If somthing has $200 on the tag and they charge you $400 (not by error) the person selling you the goods has no legal obligation to sell you that product at 200 bucks.

A LOT OF PEOPLE are used to the supermarket's(etc) policy that if the price tag is cheaper you get the cheaper price - this is store/company policy and not law.


Please read the first post.... they sent him a email with the price QUOTED on it as to what he will pay.
As far as I am concerned THAT is a written quote.
That is the price he should have paid for the item.


Re your example:
If a tag has $200 on it then THAT is what you pay for it NOT $400......
The shop has made the error so that is the shops mistake NOT the customer.



A written quote stands up in court here... as that is the price they have quoted you to pay for...... unless they contact you in the meantime to inform you that the price has changed... otherwise you pay what was quoted.

sAsLEX
24th August 2006, 16:40
Sorry crashe, Try reading the law when you are quoting it.

Quotes are estimates and while in this case its nuts its not a solid confirmed deal for that price. (unless it is a writen quote and says quote vaild for 30 days then you have a semi garentee +/- 10% or somthing on the like)

Its the same with price tags, If somthing has $200 on the tag and they charge you $400 (not by error) the person selling you the goods has no legal obligation to sell you that product at 200 bucks.

A LOT OF PEOPLE are used to the supermarket's(etc) policy that if the price tag is cheaper you get the cheaper price - this is store/company policy and not law.

If they "offer" it at 200 and you "accept" that is that not then a contract?

simo
24th August 2006, 16:42
You had a quote. Why pay the higher price?
Ya kinda ambushed a bit mate, was a bit difficult to walk away from a nice new screen!. However.........it would'nt piss me off as much if it fitted nicely to the fairing, two holes line up the rest twist in the breeze, so more f...ing around.

jimbo600
24th August 2006, 16:42
Sorry crashe, Try reading the law when you are quoting it.

Quotes are estimates and while in this case its nuts its not a solid confirmed deal for that price. (unless it is a writen quote and says quote vaild for 30 days then you have a semi garentee +/- 10% or somthing on the like)

Its the same with price tags, If somthing has $200 on the tag and they charge you $400 (not by error) the person selling you the goods has no legal obligation to sell you that product at 200 bucks.

A LOT OF PEOPLE are used to the supermarket's(etc) policy that if the price tag is cheaper you get the cheaper price - this is store/company policy and not law.

Don't think so mate. If a seller quotes a part for x dollars they're obliged to sell at that price. Not get you into the store then charge what the fuck they like. If the CGA doesn't support this the FTA will.

ManDownUnder
24th August 2006, 16:42
Yup - I understand a quote can vary by 10% but a listed or ticket price is an "invitation to treat" if that law still stands.

Basically it's an indication of what is wanted for the item, but you and the person behind the till/company representative can agree to any other number... any other number at all.

If they quote, and you act based on that quote (often it's a services offering they are proposing... so returning it isn't an option) I undersand it can vary by a maximum of 10% upwards.

I'd personally pay the agreed amount. Don't hold out on that or the contract for sale is deemed incomplete, and title for the goods doesn't pass to you. Once you have done that - then tell them to get stuffed.

Don't expect a cup of coffee next time you walk into the shop though.

The_Dover
24th August 2006, 16:47
an "invitation to treat" if that law still stands.

I thought that was a couple of white wine spritzers and a little smooth talking??

crashe
24th August 2006, 16:48
Ya kinda ambushed a bit mate, was a bit difficult to walk away from a nice new screen!. However.........it would'nt piss me off as much if it fitted nicely to the fairing, two holes line up the rest twist in the breeze, so more f...ing around.

Its not fitting...... then take it back and get ALL your money back...

ManDownUnder
24th August 2006, 16:53
I thought that was a couple of white wine spritzers and a little smooth talking??

ok I'm yours - TAKE ME BIG BOY!

The Pastor
24th August 2006, 17:07
Yup - I understand a quote can vary by 10% but a listed or ticket price is an "invitation to treat" if that law still stands.

Basically it's an indication of what is wanted for the item, but you and the person behind the till/company representative can agree to any other number... any other number at all.

If they quote, and you act based on that quote (often it's a services offering they are proposing... so returning it isn't an option) I undersand it can vary by a maximum of 10% upwards.

I'd personally pay the agreed amount. Don't hold out on that or the contract for sale is deemed incomplete, and title for the goods doesn't pass to you. Once you have done that - then tell them to get stuffed.

Don't expect a cup of coffee next time you walk into the shop though.


There are differnt types of quotes etc, (not getting into it becuase I dont know too much about quotes but there are "quotes" and quotes) Personally I woulndt pay (or only pay what they said - I always say I only have xx amount of money your not getting any more /call me if its going to go over it) but im unsure on the law

BUT on the price tag thing. Its law plain as day. A price tag is only an indication of the purchace price. If A shop charges you 400 bucks(and you pay 400) when they wanted to sell it at 200 bucks you can get a refund. But if you rock up to the counter and they say "400" to which you reply "tag says 200" they can say "tags wrong its 400"

They have no obligation to sell you the product at the indicated price tag.

simo
24th August 2006, 17:08
Its not fitting...... then take it back and get ALL your money back...

Its going to take some f...ing around to make it fit, so I will email Sarah at Motomail and return it....have to get a custom one made maybe

The Pastor
24th August 2006, 17:08
I wouldn't know out here in the lawless colonies what the score is but I know back in god's own country that if it says ten quid, then you pay ten quid (or if it's less then fine) but you cannot be charged more than the advertised price.

A price tag is not an advertised price. Its the sticker on the good. An advertised price is a shop display window, a flyer, a tv advert etc

The_Dover
24th August 2006, 17:10
A price tag is not an advertised price. Its the sticker on the good. An advertised price is a shop display window, a flyer, a tv advert etc

same applies to a price tag.

The Pastor
24th August 2006, 17:13
same applies to a price tag.


? Thats what I just said in what you quoted?

The_Dover
24th August 2006, 17:16
No, you implied that the shop only had to honour an advertised price but they also have to honour a price tag/sticker/chalkmark whatever the fuck they use to put a value on an object.

I've used it and been victim of it.

The Pastor
24th August 2006, 17:20
Originally Posted by renegade master
A price tag is not an advertised price. Its the sticker on the good. An advertised price is a shop display window, a flyer, a tv advert etc


same applies to a price tag.



No, you implied that the shop only had to honour an advertised price but they also have to honour a price tag/sticker/chalkmark whatever the fuck they use to put a value on an object.

I've used it and been victim of it.

The law says that a price tag is NOT advertised and only an INDICATION of the purchace price.

Its not advertised becuase you have to go into the store and look for it, its not showen to you. Its to protect small bussiness when they have to update alot of stock etc.

ALOT of companys will honour the price tag anyways (which is what your refering to) all Im saying is this is store policy and not law.

The_Dover
24th August 2006, 17:21
I Said In Gods Country And Not The Colonies You Retard.

SwanTiger
24th August 2006, 17:22
Hey, who wants to play with some broken glass bottles on the North Western Motorway?

The Pastor
24th August 2006, 17:25
No, you implied that the shop only had to honour an advertised price but they also have to honour a price tag/sticker/chalkmark whatever the fuck they use to put a value on an object.

I've used it and been victim of it.


I don't see that anywhere in this post.

You were talking about my post in which I was talking about nz.

Retard. (its ok, I know you ride a gsxr just calm down)

McJim
24th August 2006, 17:54
someone should pm superweetard to get their side of the story - that's if it's the same Motomail that's in Kingsland and Ponsonby...

Big Dave
24th August 2006, 21:36
someone should pm superweetard to get their side of the story - that's if it's the same Motomail that's in Kingsland and Ponsonby...

I can answer for my bruvva:

Motomail management and staff are folks of the highest calibre and it's obviously regretable that a pricing error has taken place. All possible efforts will be made to make sure the situation is not repeated.

Store policy is to have as many happy satisfied customers as possible and will go to all reasonable means to ensure this.

If the customer has properly related these issues to Chris or Mick an appropriate compromise/refund will probably be reached.

For myself:

Mr Renegade Master thank you for a balanced view.
the other thoughts I deleted.

sefer
24th August 2006, 21:39
A quotes a quote, an estimate an estimate, and a price tag something else completely...

If you get a quote (written for the buyers preference, so you can prove it later) that's what you pay. The only way to charge more is to let the customer know why and have them accept that (i.e. if we were talking a repair job "you also need a new ... that I didn't quote for cause I couldn't tell till now...")

An estimate is someone telling you "It costs about this much..." (PS, you should never accept an estimate on a repair job if possible, of course sometimes they just can't tell you, in which case it should be a "contact me before you spend more than...")

A price tag is completely different and if an item is mistakenly tagged wrong a shop doesn't have to sell for that price (this is pretty much because anyone can change a tag). Likewise a shop does not have to sell for an advertised price if it was mistaken (ie a mis-print), but they do need to inform you of that mistake as soon as pratical. Bait advertising is a different story of course.

HenryDorsetCase
24th August 2006, 22:41
Sorry crashe, Try reading the law when you are quoting it.

Quotes are estimates and while in this case its nuts its not a solid confirmed deal for that price. (unless it is a writen quote and says quote vaild for 30 days then you have a semi garentee +/- 10% or somthing on the like)

Its the same with price tags, If somthing has $200 on the tag and they charge you $400 (not by error) the person selling you the goods has no legal obligation to sell you that product at 200 bucks.

A LOT OF PEOPLE are used to the supermarket's(etc) policy that if the price tag is cheaper you get the cheaper price - this is store/company policy and not law.

I think you are wrong.

A quote is a quote, it could (depending on circumstances) be a contract even: I want this widget, how much? $X, Thats fine, I agree to pay that. Let me know when it arrives. Thats a deal. If its gone up I believe that the retailer here is at fault, and stands the loss. Given that its a hundred bucks, they should eat it and get on, having gained a customer for life.

An estimate is variable: I think it will be this and I will confirm when it arrives. Thats OK, let me know. Contract formed when the price is confirmed and offer and acceptance takes place.

Your $200 on the tag example might or might not require the store to honour the price. If they advertised the goods at the lower price, and you responded then they renege, then not honouring it breaches the fair trading act. I think i read somewhere that its a reasonable consumer test as well: example if the advert is for an Aston Martin DB7 NZ new with 25000km on the clock and the ad says $17500. Its pretty obvious that is an error and theyve left a zero off, and you'll look like nothing but a prat if you march in with a cheque for $17500. Your offer won't be accepted. In a shop, with the price tag, offer and acceptance occurs at the register: you offer to purchase the goods when you get there, and the shop accepts your offer at the price agreed. If they dont accept your offer, (oi, nar, its got the wrong ticket on it matey, did you do that?) then no contract, and no breach. You'll see that there are two separate but related areas of law going on: one is general consumer protection legislation, the other the venerable law of contract.

also interesting is the fact that none of the consumer protection legislation works unless the vendor is "in trade" i.e. private sales excepted.

Zapf
24th August 2006, 22:42
Be careful at Motomail if your ordering parts, I was quoted via email a price of $125 for a Honda MC16 250 blade, on arriving at Motomail to pick up, informed it was now $219.00..... and yes our price book was out of date by a whooping 80%, yeah right, was quoted by Japmcdismantlers $145, so the pricebook is not that out of date

Key word... "Ordering" you ordered at the price of $125, but upon delivering the part the price goes up heaps. You had to buy at the now inflated price because you didn't had a choice, so they took advantage of you.

I had some un plesent issues with motormail in the past too.

The Pastor
24th August 2006, 22:53
I think you are wrong.


Your $200 on the tag example might or might not require the store to honour the price. If they advertised the goods at the lower price, and you responded then they renege, then not honouring it breaches the fair trading act. I think i read somewhere that its a reasonable consumer test as well: example if the advert is for an Aston Martin DB7 NZ new with 25000km on the clock and the ad says $17500. Its pretty obvious that is an error and theyve left a zero off, and you'll look like nothing but a prat if you march in with a cheque for $17500. Your offer won't be accepted. In a shop, with the price tag, offer and acceptance occurs at the register: you offer to purchase the goods when you get there, and the shop accepts your offer at the price agreed. If they dont accept your offer, (oi, nar, its got the wrong ticket on it matey, did you do that?) then no contract, and no breach. You'll see that there are two separate but related areas of law going on: one is general consumer protection legislation, the other the venerable law of contract.

also interesting is the fact that none of the consumer protection legislation works unless the vendor is "in trade" i.e. private sales excepted.


Key word you used there was advert. I was talking price tag not advert. (differnce is that a price tag is information that the buyer seeks[going into shop and looking], where an advert is when the seller tells the consumer of the price [shop window, car with big price banner on it, adverts in paper etc] That is how the LAW is written. ) But in essence you were actually agreeing with what I was saying. If A can of beans is $2 on the tag but at the counter its $4bucks they don't HAVE to sell you it at $2, If you don't like the price you go to another shop.

Fatjim
25th August 2006, 10:11
Be careful at Motomail if your ordering parts, I was quoted via email a price of $125 for a Honda MC16 250 blade, on arriving at Motomail to pick up, informed it was now $219.00..... and yes our price book was out of date by a whooping 80%, yeah right, was quoted by Japmcdismantlers $145, so the pricebook is not that out of date

Based on this evidence I wouldn't go back, but then I often run out of bike shops to go to as they all tend to fuck up badly like this at some stage.

To quote someone $125, then when they arrive at the shop change it to $219, whatever the reason is wrong. The customer has made the effort, and lets face it, this is Auckland so they had to risk death several times to get there.

Maybe if you order $1000's of dollars of wierd kit in and then change your mind they might get it.

The Pastor
25th August 2006, 11:08
Maybe if you order $1000's of dollars of wierd kit in and then change your mind they might get it.

What? You're nuts. One person makes a mistake (reads the wrong price off the list when quoting the price etc) and you want to make them spend thousdands of dollers because you were inconvinaced a little bit? Dick.

Fatjim
25th August 2006, 11:19
It's the putting right that counts.

And since when was your name Dick? Come to think of it, my middle names Richard so maybe we're related.

crashe
25th August 2006, 11:26
I had some un plesent issues with motormail in the past too.

So did I, only been back there a couple of times since the incident.
(For the record my incident didnt happen when Phil owned the shop)

But whether this is motomail or any other shop..... this should not have happened. A written quote in a email will stand up in court.

He should get ALL his money back since the item doesnt fit as well, when he returns it back to the shop.

Lou Girardin
25th August 2006, 11:44
Sorry crashe, Try reading the law when you are quoting it.

Quotes are estimates and while in this case its nuts its not a solid confirmed deal for that price. (unless it is a writen quote and says quote vaild for 30 days then you have a semi garentee +/- 10% or somthing on the like)


A quote is a quote and is enforceable, there's no leeway on the final price. An estimate is just that, a guess. This is contract law.
He was quoted X, he should have paid X.
A price sticker on goods is an 'invitation to offer', so is not enforceable. Advertising goods at a price is.

The_Dover
25th August 2006, 11:49
Hey Lou, can you quote me fifty bucks for a Sprint ST?

I'll pick it up after work.

Lou Girardin
25th August 2006, 11:57
Hey Lou, can you quote me fifty bucks for a Sprint ST?

I'll pick it up after work.


No sorry, but I can estimate a price. This estimation is based on the likelihood of you actually buying one.

The_Dover
25th August 2006, 12:03
No sorry, but I can estimate a price. This estimation is based on the likelihood of you actually buying one.

could you do it on the likelihood of me crashing one?

would that make it cheaper?

Fatjim
25th August 2006, 12:20
Hey Lou, can you quote me fifty bucks for a Sprint ST?

I'll pick it up after work.
Can you do me a quote on a gixer 750 for 50 bucks?

The_Dover
25th August 2006, 12:36
Can you do me a quote on a gixer 750 for 50 bucks?

No problem, the paperwork to transfer ownership will cost you a mere $16,450 more.

A bargain in anyones language.

Big Dave
25th August 2006, 12:51
I love character assasinations based on one side of an incomplete story.
Fortunately the proprietor is a man of infinite patience and integrity and will do the right thing.

I'd tell some of you to just fuck off and don't come back, frankly, but I have nothing to do with the running of the place.
(not meaning the bloke with the original problem - which I understand is sorted.)

Dooly
25th August 2006, 13:25
I've had several recent dealings with Motomail and have found the service and generally everything exceptional.

Big Dave
25th August 2006, 13:27
I've had several recent dealings with Motomail and have found the service and generally everything exceptional.

Thank you Mr Dooley. Love to buy you a coffeee from the cafe in there when it opens.

Zapf
25th August 2006, 13:30
This incident was them recommending a product and fitting it to my bike, and then the product wore right thru the paint in a few days. I was then told that it was my fault of how I used the product, and they had nothing to do with it.... yea but like :whocares:

The_Dover
25th August 2006, 13:30
I've never had any issues with Motomail.

They're always friendly and helpful.

I think Sarah should be made to work in a bikini though.

Big Dave
25th August 2006, 13:33
I've never had any issues with Motomail.

They're always friendly and helpful.

I think Sarah should be made to work in a bikini though.

She calls me 'poppet' and 'sweet-pea' - she's brave enough to do anything.
Finn is her faaaavrite man too.

The_Dover
25th August 2006, 13:35
Finn is her faaaavrite man too.

Her Knight in Shining Armour.

Bwahahaha.

So can you arrange for the bikini thing then Dave?

I'll pop in and buy a new visor cleaning spray.

Squeak the Rat
25th August 2006, 13:36
I hate Motomail. They wouldn't let me test ride a helmet on the MV F4.


Just kidding. No probs from me either, they've been more than helpful on the occasions I've browsed or bought.....

Big Dave
25th August 2006, 13:37
Thank you team - my universe is now balanced again.

The_Dover
25th August 2006, 13:37
and the bikini?

Big Dave
25th August 2006, 13:42
So can you arrange for the bikini thing then Dave?

I'll pop in and buy a new visor cleaning spray.

Was going to say I'm good, but not that.....but then when you think about it - it would be an opportunity to ~ raise the bar.

I'll get back to you.

I can just hear what sarah is saying right now too - lol

The_Dover
25th August 2006, 13:46
I can just hear what sarah is saying right now too - lol

can you see her lips moving?

Finn
25th August 2006, 13:46
She calls me 'poppet' and 'sweet-pea' - she's brave enough to do anything.
Finn is her faaaavrite man too.

Is she still upset with me? Normally it takes a brief relationship before girls go off me.

Big Dave
25th August 2006, 13:53
Is she still upset with me? Normally it takes a brief relationship before girls go off me.

The lady is a consumate motorcycle professional - you can go there without any feeling of disquiet.

Dark alleyways in the college hill district after hours might be best avoided in the short term.

Lou Girardin
25th August 2006, 13:54
could you do it on the likelihood of me crashing one?

would that make it cheaper?

Now you're talking, can you estimate or even quote the likely number of bins?

Lou Girardin
25th August 2006, 13:55
Can you do me a quote on a gixer 750 for 50 bucks?

Yep. I quote $50 for a Gixxer.
Signed
Colemans Suzuki.

Big Dave
25th August 2006, 13:57
can you see her lips moving?

Yeah - Unfortunately they are saying 'p*** off poppet'.

Big Dave
25th August 2006, 13:59
Yep. I quote $50 for a Gixxer.
Signed
Colemans Suzuki.

I laffed ooot loood

Finn
25th August 2006, 14:01
The lady is a consumate motorcycle professional - you can go there without any feeling of disquiet.

Dark alleyways in the college hill district after hours might be best avoided in the short term.

Thanks for the heads up. Besides, I should be in MM good books. Apart from being a customer, I helped them close that deal on the MV Brutale. The guy was going to buy it elsewhere and didn't even know about MM. I spoke to him on several occassions and even offered him a test ride. I think they should send me a dozen beers hand delivered by Sarah.

The_Dover
25th August 2006, 14:05
I think they should send me a dozen beers hand delivered by Sarah.

You'd settle for a hand shandy wouldn't you Finn?

Big Dave
25th August 2006, 14:41
I should be in MM good books.

I think they should send me a dozen beers hand delivered by Sarah.


You are &
In a bikini, no doubt.

'handy shandy' bwahahahah

Ixion
25th August 2006, 14:55
Very interesting area of law, this. I can't be bovvered digging out my textbooks on contract law, but suffice to say that learned counsel have spent many a happy fun filled houir biffing each other upside the wig about what distinguishes a quote from an estimate from an advertisment from a price tag from a price list.

FWIW I think Mr HenryDorsetCase is pretty much on the money .

The instance specified wasn't an advertisment (not intended to attract custom, the OP asked for the price). Unless it specifically said "QUOTATION" or words to such effect, it's not a quote. And it's not likely to be an estimate unless it had some words like "approximately" or "about" . The sum was quite specific.

So if anything it's a price tag. Or a statement tajken from a price list.

In which case my understanding (IANAL) is that there is no obligation on the vendor to honour the price. As others have said.

The rationale being, that a quote is a pretty particular thing. Some people charge for them. The law expects that if you're giving a quote, you should be careful. Double check it. Triple check it. As anyone who has worked in a quoting industry will know. Did I mention to check it all again.?

Whereas a price tag is a quick and dirty thing. Stick up a sign. Bung on some labels. Law doesn't expect someone to meticulously check them.

So, not obliged to honour the mistake. If the "wrong" price was put up as an inducement , then it becomes an advertisment and consumer (not contract ) law says the vendor may have to honour it. But that's the "Special today - only $xxx" type price tag. Not applicable here.

But - almost certainly I would say the contract is voidable. OP should be able to get his money back if he wants. "I bought this on the mistaken belief, based on your statement, that it was only $x. Now I find it is $y. Had I known that I would not have agreed in the first place". Parties never had an agreement. One agreed to buy at $x the other to sell at $y. No meeting of minds.

simo
25th August 2006, 15:26
Its going to take some f...ing around to make it fit, so I will email Sarah at Motomail and return it....have to get a custom one made maybe

Have gone into Motomail, they were apologetic and refunded my money in full - case closed, we can all move on

McJim
25th August 2006, 15:35
.... dozen beers hand delivered by Sarah.

The vibrations from the Cagiva (ahem... Suzuki) V-twin would make the beers all fizzy. And her bike's naked - there's no bikini fairing on it Big Dave...Dunno what you fellas talking about.

Glad we got the other side of the story eventually and all ended happily. Just didn't sound like the Motomail Staff we have grown to know and cherish...

The_Dover
25th August 2006, 15:35
Have gone into Motomail, they were apologetic and refunded my money in full - case closed, we can all move on

Look buddy, I don't mean to be rude, but you can move on. You're happy, you've got your money.











































We still want to see them titties.

Motu
25th August 2006, 17:36
Customers are so hung up on the quote thing,and they try to use it as lever...They always say to me - ''But you quoted....'' Uh uh,sorry buddy,but I never quote,I may verbaly said a guesstimate,or I may of rarely written you an extimate,and the form has ''estimate'' printed on the top,but never,ever will I give you a quote.I had some Somalians today trying to hold me to a quoted price - I said if they wanted a fixed quoted price,then I would treble my estimate....but if they trusted me to fix what was actualy required,then we could be cheaper.My estimate was $380,my quote was $800,but the repair was $230.Maybe they will trust me next time - then I can rip them off,I'm a tradesman after all.

ManDownUnder
25th August 2006, 17:45
Have gone into Motomail, they were apologetic and refunded my money in full - case closed, we can all move on

So let me get this right - Motomail came out being the good guys?

SWEET!

imdying
25th August 2006, 18:22
No point debating this without quoting the relevant areas of legislation (especially you Renegade Master with some of your... interesting ideas).

simo
25th August 2006, 21:20
So let me get this right - Motomail came out being the good guys?

SWEET!
No they didn't, they just fessed up that they did in fact provide a price for the fairing via email, and accepted that they had to stick to that price, probably not an issue if its an extra 10-15 bucks but not $94??!!! Unfortunately, the blade did not fit the fairing, not even close, so its a satisfactory result.

The Pastor
25th August 2006, 21:30
No point debating this without quoting the relevant areas of legislation (especially you Renegade Master with some of your... interesting ideas).

I got taught that in school, when we started up a bussiness. but ixion has confirmed what I was saying - so it must be true :nya: