Blue Tooth Technology

[Racey Rider]

Anybody here sell this stuff?

I'm putting together a business plan, which needs a good hands free phone system that can RECORD the conversation.
Is there any products that can do that?
One option I'm told, is to hook Bluetooth together to record onto a computer .
What would I need to do that?

I have talked to one local Telecom rep, but they were pretty vague on the details, and didn't give me any written info to go over. They are talking $3000 + the computer. A quick look on Trademe, and it seems I can get stuff a lot cheaper than that.
But what do I need??
And how good is it?
Any advise?

Cheers.
Racey.

[Wasp]

just use a standared blue tooth head set to replace the normal ones and use a standared computer based recording system.

we use this at work (minus the bluetooth headsets)

id expect headsets to be about $500 a peice

[Hitcher]

Be warned that there are legal considerations about recording phonecalls -- particularly without the recipient's consent. The Privacy Act also applies.

[Racey Rider]

Thanks for your input.

My understanding is, (and i may be wrong), It's ok to record a phone call if one of the people in the call know it's being recorded. It would only be the Incoming calls recorded.

I'm looking more at Trademe stuff, and it seems easyer/cheaper to just have every call coming to a mobile phone that can record on itself. Compatable with the Bluetooth headset.

[Hitcher]

My understanding is, (and i may be wrong), It's ok to record a phone call if one of the people in the call know it's being recorded.

Both parties need to know the call is being recorded.

And good luck with your inventing!

[onearmedbandit]

Both parties need to know the call is being recorded.

And good luck with your inventing!

Hitcher, could you please provide a link to this, as I was sure it was only one party that had to have knowledge.

[StoneChucker]

Both parties need to know the call is being recorded.

And good luck with your inventing!

What about recording a call that you know may contain information spoken by the other person, that is directly concerned with you and possibly your business or financial transactions?

I know that was vague, so here's an example (completely hypothetical, I'm interested for situations that may arise in the future):
You are having trouble with a service/product you have bought/hired/subscribed to. You have spoken with customer support and they have admitted fault through a slip up, for example a customer representative tells you it's their fault (when it is), because he/she is new and forgot the company policy of never admitting liability. So having this on record would assure you of much more easily getting a fair deal, rather than the company saying it's not their problem, like what so often happens?

I'm sure you would get them to give in (admit liability and resolve whatever issue) just by telling them of the recording, but is it legally admissable in whatever court, if it ever got that far? Businesses often record calls, for training and the same reason I just mentioned, but for their benefit. Admittedly, the normally say that the call may be recorded...

[Hitcher]

Hitcher, could you please provide a link to this, as I was sure it was only one party that had to have knowledge.

Where's the justice in that? You may decide you're going to record all your phone conversations. That's fine. You have "knowledge" of that. But you should gain the consent of the person on the other end of the call before pushing the "record" button. The first thing you should then record is that person agreeing to have their conversation with you recorded. Without gaining that consent, your recording has no legal standing whatsoever.

From memory the relevant statutes are the Privacy Act 1993 and the Telecommunications (Residential Provisions) Act 1987.

[StoneChucker]

Where's the justice in that? You may decide you're going to record all your phone conversations. That's fine. You have "knowledge" of that. But you should gain the consent of the person on the other end of the call before pushing the "record" button. The first thing you should then record is that person agreeing to have their conversation with you recorded. Without gaining that consent, your recording has no legal standing whatsoever.

From memory the relevant statutes are the Privacy Act 1993 and the Telecommunications (Residential Provisions) Act 1987.

Can I record your posts?

[Hitcher]

Can I record your posts?

Pizza the Hut needs two ts...

[onearmedbandit]

Where's the justice in that?

You even need to ask that question?

[StoneChucker]

Pizza the Hut needs two ts...

You sure? I'm the fat, disgusting sack of grease from Spaceballs:done:

[rwh]

Both parties need to know the call is being recorded.

I don't believe that's the case. The taxi companies do this all the time, and they certainly don't tell their customers.

Richard

[BigTex]

So are you looking for a bluetooth headset to talk on your cell phone and record it on your computer at the same time? In theory it should sync to both the pc and cell. I've got a Jabra bt500 and absolutely love it. If you're going to get a bluetooth dongle so you can use it on your pc, i.e. with skype and what not, make sure it is not Microsoft. Microsoft does not support voice so that's a complete waste. I know for sure widcom? and Toshiba are ones that are tried and work. GL and lemme know if I can be of anymore assistance.

[Biff]

Yes. Quite a few. I could hook you up with something half decent, for between (USD) $5k-$10k. $30k would get you a 100+ line and record channel system.

Plantronics or Phonak blue bits.

[Lias]

Most if not all call centers that record calls have a disclaimer when you first ring along the line of "This call may be monitored for training purposes wank wank"