Couriers..F@#$king Couriers.

[terbang]

Dear Now Couriers,

A package was dispatched to me with your company on the 26th Sept. The package was to be couriered from Auckland ############, Waiuku.

The cost of the delivery, a sum of $6.00 was paid by the sender. The driving time from Auckland to Waiuku is approximately one hour. I live rurally with a driving time of 8 minutes from Waiuku. That adds up to a driving time of 1hr and 8 minutes. It is now the 29th of Sept, some three days later and my package still hasn’t arrived! A person on foot could have easily delivered the parcel by now. After several phone calls to your establishment I have been told that it is because I am zoned rurally though nobody could actually tell me where my parcel was!

I quote your web site:


Customer Services, When it matters to you… it really matters to us.

We offer:

Complete courier service

Door to Door

Same Day

Local

3 local cycles daily

Nationwide
North Island same day or overnight

South Island 48 hour or overnight air
International


The parts that I have highlighted in red are very poignant in this case as you advertise same day delivery and with 48 hours to the south island. Yet I can’t get a parcel from essentially one side of Auckland to the other in 3 days. Clearly the advertisements of the company’s abilities on your web site are false and misleading.
Could you please advise me of where my parcel actually is as I would like to take the drive to retrieve it.

Yours Faithfully



When I ring these guys I get the standard runaround. It seems to be the norm with all of the courier companies.

[Motu]

Come and work for me for a day and you could write a book about courier fuck ups.But then my daughter also worked 4 yrs as an urgent courier,so I know how tough it is their end too.

[crashe]

I had a part ordered from a bike shop. (front disc brake and 2 brake pads)
It was being sent from Hamilton to West Auckland.
That took 8 days to get here... :whistle:

They were also delivering a battery in the same lot to the bike shop for another customer. So then it became 'Dangerous Goods'
Now we all now that Hamilton is just down the raod (like less than 2 hours away).

But one had to wait patiently for it to arrive.
Parts can come in from Aussie within a day, 2 days at the most.

[marty]

i ordered a stebel horn from nippy normans in devon on thursday - it arrived on tuesday the follwing week - all up cost - $45 - 15 quid

[Ixion]

I agree with the disapprobation of couriers.

I live down a longish driveway. Half way down is an area where it is easy to turn round. Continue past that (it is clearly signed with the house number) and you go up a steepish bendy hill under some trees to reach my house. Once up there there is nowhere to turn, you have to reverse back down again to the turny roundy bit.

I have lost count of the times I have watched from my deck (which overlooks the driveway), and seen a courier van drive down the first part of the drive, stop at the turn around bit , obviously look up the up hill bit , shrug, and turn around and drive off. Leaving a "please collect" card in the letter box (which is out by the road) . And they ALWAYS lie about it, saying no-one was home!

[vifferman]

I've seen couriers deliver items that were specified as having to have a signature and despite lots of people visibly being around, just drop the item and piss off quick.
I too had m/c parts couriered from the UK in about a week, and from the US in a similar time. And being international couriers, they actually delivered the items to my hand, rather than chucking them on the doormat and running off. My biggest gripe about couriered items though was with a TardMe seller who charged me $26 courier fee, when the label on the parcel (when it arrived, 3 weeks after I'd paid for the goods) was for $10.

[kickingzebra]

What gets my goat is when you pay for door to door, and then they palm it off to the rural delivery guys, which adds 3 days for some unknown reason.

Gets damnably annoying, that is for sure, and of course non urgent items are delivered on time every time.

[Matt Bleck]

tell em it's got a bomb in it, then they'll tell you where it is....

[Finn]

Dover used to be a courier in NZ but got fired on his first delivery when he stuck a parcel up his arse. Apparently his training abroad taught him this technique.

[The_Dover]

I tell you what, a jimmy hat full of smack is a lot easier to conceal than an A3 Document Tube.

I've not walked the same since.

[Swoop]

It used to be "if you want a parcel crushed beyond recognition - send it by rail".

Now it's "if you want a parcel stolen - send it by courier".:mad:

[Jantar]

After several phone calls to your establishment I have been told that it is because I am zoned rurally though nobody could actually tell me where my parcel was!.

I am on rural delivery, and although only 10 kms from Alexandra, I am deemed to be in a remote area. However I recently recieved a speedo healer couriered from Coleman's in Auckland, and it arrived in 24 hours. A rear sprocket couriered from Carson City, Nevada, arrived in 5 days.

So obviously being rural isn't a hurdle to good courier companies.

[sAsLEX]

good courier companies.

Can you spell Oxymoron?!

I think you have just been lucky is all.

[WINJA]

The Courier Wouldnt Deliver To My Place Untill He Got A Few More Packages In The Area , What A Wanker, The Courier Post Guy Just Left Calling Cards Saying We Werent Home I Complained To Nz Post And They Sorted Him Out , Caught A Courier In A Lie At My Auck House He Said He Knocked And Knocked And We Never Answered The Door The 24 Hour Video Security Said Other Wise Fucken Liar Never Got Outa His Car

[Jantar]

Can you spell Oxymoron?!

I think you have just been lucky is all.

Or maybe, I'm lucky enough to live south of the Bombay hills? :cool:

[Pixie]

Dear Now Couriers,

A package was dispatched to me with your company on the 26th Sept. The package was to be couriered from Auckland ############, Waiuku.



If you are on a rural delivery route, the consignment is often passed on to the postie if it isn't an urgent delivery.If this is the case the address is critical if it is not to be passed on to the wrong RD contractor.
I live a few hundred meters past the end of the Helensville RD1 route,If the address is put down as Kaukapakapa,which I am 5 km from,I get a call from the RD1 postie telling me she has left the parcel at the KKK gas station.
If it is correctly put down as Warkworth,40 Km away,the postie delivers it to my door and if I am out knows where to leave it in my shed.

I get consignments from australia,ordered at 4 pm,by 9 am the next morning by DHL

I did have one courier almost drive off without delivering a package,after stopping at the bottom of my drive and not coming up to see if I was home.
I only spotted him by accident.
Idiot! he drove 55 km to my place and was going to go back without checking

I prefer that the postie gets the package,because she knows what to do if I am not home

[Pixie]

What gets my goat is when you pay for door to door, and then they palm it off to the rural delivery guys, which adds 3 days for some unknown reason.

Gets damnably annoying, that is for sure, and of course non urgent items are delivered on time every time.

If your RD guy's on the ball it shouldn't take anylonger than his normal delivery time at your place

[Back Fire]

I am a courier... well... I'm a courier on forced long term holiday... anyhooo... I have managed to get things from auck to hamilton in approx an hour... it just depends what kind of courier and how much your willing to fork out... cost the client about $250 to get that kinda service...

[terbang]

Well its Saturday the 30th now and I look out of my lounge window across the Manukau and I can see Auckland. In fact if I used my binoculars and the person who sent me the package stuck his head out of his office window and waved. Chances are high I would see him. Now couriers have promised several times to ring me back in the next half hour (yeah right we could put that up as the worlds 4th greatest lie). I still wait for my delivery and or their phone calls. Jeez its tough out here in the sticks, quietly waiting..waiting..waiting..!

[kro]

I did a bit of courier work on my Repulse, it was a hell of a fun job tbh, but that was just local sprint work. The courier networks we have now are monumentally huge, and if you stood in the middle of courier post, or NZ couriers South Auckland hubs, you could be mistaken for thinking that no one could possibly move all that shit, and know where it's all going.

The main thing that effects couriers is Murphy's Law.

[Lou Girardin]

I tell you what, a jimmy hat full of smack is a lot easier to conceal than an A3 Document Tube.

I've not walked the same since.

That's because you repeatedly inserted it.

[Jantar]

Any update Terbang? Like has it arrived yet?

[Finn]

I live rurally with a driving time of 8 minutes from Waiuku.

Is this the delivery address you gave them? Could be the problem.