Spidi Spidi H2O Out - thoughts?

[boomer]

Ok, before i start, i'm not out to flame anyone.

i bought, a couple of months ago, the Spidi 2 piece H2o Out dry/wet weather gear; a bit fuckin gay, but as my mum always said, never sacrifice comfort for fashion.

half leather half cordura i thought it'd be perfect for commuting or those blats where its drizzlin. i wear the suit, top and bottom zipped together, for about 4 spins to work and one blast down 22. Then i see the crotch has split;

So, i take it back and request a refund, however i'm advised it should be repaired, then i can make a call... Umm ..ok. So the gear comes back about 3 weeks later with a patch over the crotch. NAH! i'd like my money back...

No, you can have a new pair of pants, once we've ordered 'em in but no refund..and the jacket definately won't be refunded.. thats ALL GOOD i'm told.

So, the pants have been in teh bag since i bought 'em, out they come thursday for a spin to welly. Half way down Glen says... looky!

Sure enough, my ass is hanging out. Down to Welly meant EVERYONE had there hand in/on my ass.. making teh bugger bigger.

So i take the kit back and i'm adament(sp?) i want my money back, top & bottom. Response, "unlikely but we'll see". My response... Best be a full refund or i'll be seeing you in court!!!!! :angry: and WHAT sort of protection is that kit gonna give me if the seams tear like paper??

So.. whats ya thoughts?? ( if you could be bothered reading this that is :) )

....

[Squeak the Rat]

Legally, the Consumer Gaurantees Act entitles you to a refund or a swap (your choice) if the goods are not fit for the purpose for which they were sold.

The big question is whether that would extend to the jacket if you turn down the offer or replacement on the trousers. I would argue yes, obviously they would say no. There are ways of convincing them that it's in their best interest though :innocent:

Bit of a worry though, Spidi are supposed to be quality gears, though I've heard that they use different manufacturers for different products (down to small italian ma and pa shops for small lines) and some are better than others. My Spidi cordura's have done me well, though I had one pair of gloves that were like the mission impossible tapes, disintergrating after the opening credits.

You're right to be weary of repair jobs. If the seams have failed they may be weak elsewhere and a little dodgy in a crash.

[Bloody Mad Woman (BMW)]

As above Spidi is/was topline - my jacket has lasted 6 years, it is no longer waterproof and it got ripped in my accident - I was very pleased as it got heaps of use.

If they won't replace just mention that you belong to kiwibikers and the damage it will do to them as retailers and also the brand just aint gonna be good for business.
Look up the Consumer magazine website and read about the Consumer Goods Act.
Definitely faulty goods. Good Luck

[SixPackBack]

Sounds ratshit Boomer, who did you purchase them through?

In the last few days I contacted the supplier of my 'Corona' jacket with concerns over the stitching. I was politley informed "do you want your money back or a new jacket"......two days later I have a new jacket:yes: .....pretty good huh?........big ups to "lifestyle-imports".

[boomer]

Nice work SPB, Rick at Lifestyle imports is a truely top geeza.

I won't mention where i got the gear from here, as as i say i don't wanna cause grief or flame anyone.

I'll let you know the outcome once i get the call from the shop :yes:

[Hitcher]

I have Spidi H2Out riding pants. Comfy, armour in all of the right place, a bit of a bugger when one has to take a leak or dump as one's jacket has to be removed first, but they certainly keep out the wet.

I also have a pair of H2Out gloves. They don't.

[sAsLEX]

I got an 8 dollar pair of yellow rain pants from the Whare. Going strong years on and not let through a drop of water.

Rather comfort than fashion didnt your mother say?

[boomer]

'apparantly' the pants have gone on another 2 or 3 pairs so the shop tells me.

My qualms are with the fact that i bought a suit ( top & bottom ) to keep myself protected and dry. And with any purchase i expect some longevity out of them.

To have 2 pairs rip, be offered a refund, maybe, on the pants.. aint cricket. WHY the fek would i want to keep the jacket when the sole purpose of my purchase was to buy a wet weather suit, that will protect me in the cold, wet and in the event of a bin and maybe last a couple of years.

you'll know the price of this kit.. it aint cheap

[enigma51]

Does this mean you are wearing that gay red one piece this weekend!

[Finn]

Hey Boomer, I think I have the same Spidi gear for commuting. It's called Step In Road and the trousers have braces right?

Same thing happened to me - the arse split on them. The problem occurs when you have the braces too tight when upright. As soon as you get on the bike they pull tight and rip you a new hole. Just get them repaired, loosen your braces and lay off the ice cream.

[TLDV8]

Sound's like crappy service from both the retailer and Spidi given the timespan.

After many years (decades) of my Belstaff waxed cotton suit and leather jacket underneath i bit the bullet and got some Spidi kit.
My impression,very average for something costing around $1400.
The $1000 jacket is way to complicated in that there are two many stitchings that can fail,not to mention the low quality zips.
What is of the most concern,even though the armour saved injury in a low speed slide in the wet it did not cope well as far as the fabric.
I would cringe when thinking what would happen in a dry slide at anything near the speed limit.
It seems there is nothing like leather for crash durability but cordura is better for weather protection.Take your pick.
I will get around to taking the items in for repair..new arm zip,holes and broken stitching on some of the tabs that hold the inner sleeves.
Don't get me wrong i am glad to have no injury but given so called modern technology,falling to bits on one slide seems a bit off.My old Belstaff coped no problem,its only minus was no armour.

At least the arse didn't fall out of it :laugh:

[boomer]

Does this mean you are wearing that gay red one piece this weekend!

yeah, i'm relegated to wearing the gimp suit; thank FUCK that iant got a hole in teh ass :shit:


Hey Boomer, I think I have the same Spidi gear for commuting. It's called Step In Road and the trousers have braces right?

Same thing happened to me - the arse split on them. The problem occurs when you have the braces too tight when upright. As soon as you get on the bike they pull tight and rip you a new hole. Just get them repaired and loosen your braces and lay off the ice cream.

yeah, same gear Finn. I saw your kit when we did 22 with pie boy and thought they looked the bizzo; I found out that i have to wear the braces slack anyhows.. cos people like to twang 'em when your not lookin.. huh Christine :yes:


Sound's like crappy service from both the retailer and Spidi given the timespan.

After many years (decades) of my Belstaff waxed cotton suit and leather jacket underneath i bit the bullet and got some Spidi kit.
My impression,very average for something costing around $1400.
The $1000 jacket is way to complicated in that there are two many stitchings that can fail,not to mention the low quality zips.
What is of the most concern,even though the armour saved injury in a low speed slide in the wet it did not cope well as far as the fabric.
I would cringe when thinking what would happen in a dry slide at anything near the speed limit.
It seems there is nothing like leather for crash durability but cordura is better for weather protection.Take your pick.
I will get around to taking the items in for repair..new arm zip,holes and broken stitching on some of the tabs that hold the inner sleeves.
Don't get me wrong i am glad to have no injury but given so called modern technology,falling to bits on one slide seems a bit off.My old Belstaff coped no problem,its only minus was no armour.

At least the arse didn't fall out of it :laugh:

well, i was glad to have my arse felt up but i'm more akin to havin that done in teh gimp suit.. not fukin maurices tassly fukin dry riders ;)

i'm definately looking for ma money back, otherwise i'll be spittin my dummy and throwing my headless action man down the stairs

[What?]

I also have a pair of H2Out gloves. They don't.

While the pair I had (destroyed via black ice) were perfectly waterproof, even after two hours in heavy rain. Starting to sound like Spidi quality may be less than consistent?

[What?]

'apparantly' the pants have gone on another 2 or 3 pairs so the shop tells me.

My qualms are with the fact that i bought a suit ( top & bottom ) to keep myself protected and dry. And with any purchase i expect some longevity out of them.

To have 2 pairs rip, be offered a refund, maybe, on the pants.. aint cricket. WHY the fek would i want to keep the jacket when the sole purpose of my purchase was to buy a wet weather suit, that will protect me in the cold, wet and in the event of a bin and maybe last a couple of years.

you'll know the price of this kit.. it aint cheap

Under the CGA provisions, you are entitled to a full refund. The fact that the pants have fallen to bits on others reinforces the fact that the goods are not fit for purpose.
As you bought a suit, you should be refunded for the suit. That the suit comes in two parts is irrelevant - they wouldn't refund you for one boot if only one of a pair was faulty.
If they (whoever they are) won't cough up, in full, take them to the small claims tribunal. You will almost certainly win.

[TerminalAddict]

The "not fit for purpose" argument might be a tough argument.

You can "reject" the goods based on quality
if you use the word "reject", then there are no grey areas if a CGA argument ensues

[Motu]

I've had my Spidi H2out jacket for over 5 years and the quality is top notch,I see all the fancy new features on the latest stuff,but am still happy with this one.

In this day and age I don't think any garment is made in the country that started the label - everything is made in China or some other Asian country,and the names are also ''product'' .Products are branded with names - 3 million with this name....2 million more in another colour with this brand name.I've just got some new Diadora work boots - I doubt very much that they are actualy made in Italy!

[Paul in NZ]

I've had patchy results with Spidi stuff.

My NT tour jacket was expensive but it has lasted well and if washed regularly to keep the dirt of - reasonably waterproof. It is comfortable and warm - all in all - happy customer.

Based on that i bought some Spidi gloves. The seams split very quickly and I was very unhappy 'cos they cost a lot and like a lot of us I'm not one of the landed gentry with a goldmine and a money tree. The shop (ANZA) was decent about it and put me straight onto the importer. They acknowledged the problem (especially when I found there were generic failures of this model) and we came to an acceptable arrangement. This was I purchase a pair of summer sports gloves at a small discount and I would get a free set of winter waterproofs. End result - I paid for 2 pairs of gloves and I got 2 pairs - both of which have given good service.

My advice - ask the shop for the number of the importer?

Paul N

ps - once I emailed Spidi in Italy and eventually got a reply. (shh but the later H2Out jackets last longer than the early ones like mine - bugger)

[boomer]

A couple of you now have suggested i contact teh importer. I'm confused as to why i'd want to do that!

My relationship/trade was with teh shop, not Spidi, Not the importer, not the exporter but the retailer.

Can someone enlighten me, please :D

[Hitcher]

I too was surprised by the comment of contacting the importer. Surely there are only two parties who have a duty of care to ensure that the product you bought was fit for purpose: the manufacturer and the retailer (as the manufacturer's agent). I have a problem with any retailer (or individual for that matter) who is happy to take your cash yet not reasonably stand behind the goods they have sold you. There are already too many real estate agents and dodgy used car salespeople. We should not encourage their ilk.

[limmy]

The guys that sold you the gear sound dodgie as fuck. But I'm surprised that your gear is falling to bits.

I've got the H20ut Jackat. It's great. It's protected me through 4 crashes. 2 on the track and 2 on the road. I had to patch it up after the 2nd crash but I still wore it everyday and think it's the bee's knees.

[boomer]

Well, I'm waiting to hear what the importer has to say to the retailer.

It cracks me up, you buy something from a retail store, you take it back, there and then, and the retail store decide yes or no. To be pricked about because the retailer wants to cover his arse by asking the importer if they will refund them the money is farcical in my opinion.

I'm probably burning my bridges cos teh retailer will have seen this, but i'm f'kin adamant I’ll be returning the lot.. Even if it costs me solicitors fees.


i'm sure spidi gear by enlarge is top quality gear but the two pieces i've had don't quite hit the mark.

* edit; just rang and the importers have said yes to a full refund!

* note to retailers.. the trade is between two parties, if you don't want pissed of customers you should stand by teh sale; regardless of any third parties.

[Squeak the Rat]

Good result in the end boomer. Bloody hassle but aye!


I too was surprised by the comment of contacting the importer. Surely there are only two parties who have a duty of care to ensure that the product you bought was fit for purpose: the manufacturer and the retailer (as the manufacturer's agent).

The retailer should take responsibility.

But as a consumer you can reject goods under the consumer gaurantees act for refund to either the retailer or manufacturer. Your choice. If the goods are manufactured overseas then you can seek action against the importer instead.

Shouldn't have to, but it's an option if the retailer doesn't play ball (or has gone under etc)

[boomer]

Thanks STR; yes good news indeed.

Thank You Retailer, even if you did take too long :p

[Toaster]

So.. whats ya thoughts?? ( if you could be bothered reading this that is :) )

....

The no refunds is bull.... ask for a refund dude - they are required to do so.

Bummer ya pants split... hehe....

[Paul in NZ]

A couple of you now have suggested i contact teh importer. I'm confused as to why i'd want to do that!
:D

Yes - it was a daft suggestion in your case.

In my case it was the most practical option as I purchased the gloves in a place remote from where I live and I did everything over the phone. It was a mutually sensible arrangment with unique circumstances and not what I'd normally do. They did offer me my money back..